As title says, I dropped my phone (!! Gahh! Idiot!!) but it still works fine but the gorilla glass has shattered and is currently held in place to stop it falling apart (heheh, reminds me of the episode of the Simpsons where a TV in a shop had a feature called: Durable outer casing to prevent fall-apart) by a piece of Sellotape.
I have found chinese sellers on ebay selling the LCD screen assembly as a unit for £120 but it is unclear whether this includes the gorilla glass.
Does anyone have a similar story with a known resolution to my problem. Don't want to spend the £120 if it doesn't have the glass and bizzarely the seller has not responded to my numerous questions asking this very thing.
In anticipation, sad owner of even sadder looking streak.
Touch+LCD replacement is around $90 plus shipping in Chinese auction sites, touch glued to LCD so finding separate ones could be challenging.
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Actually having looked closer on ebay there are other sellers that do describe it as with glass, but they are still around £120. What sites can they be bought for for $90 plus shipping? With the exchange rate that sounds much more reasonable... do they post to UK?
You need to do some googling do remember seeing a few sites offering replacement lcd+touch units around that price. Having bought mobile phone replacement parts from asian sites before, intl shipment should not be an issue for them.
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wow, I've been hearing from a lot of owners that their gorilla glass has cracked. how far from the ground did you drop it? I've heard it getting cracked from a 3 ft. drop, which isn't much at all. I thought these things were supposed to be tough.
on a side note, I just got my streak today from best buy. totally forgot to ask about insurance from them, but does anyone know if dell or at&t offers insurance? ive already dropped it on the first day, and seeing how long it is, I'm sure its gonna fall out of my jacket while getting into a car or something.
You might want to go to o2 and get your Streak replaced. For free. I was really surprised when they replaced mine which was with broken gorilla glass and intact lcd... fell down from 6 feet maybe
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Dell replaced mine free of charge. Ring them
Sent from my Dell Streak using XDA App
Dell also replaced my unit when I called with broken screen. Had it in my hands in less than a week.
Try ringing 0844 444 3244 - Dell Mobility.
They will arrange UPS to pick up the device from your address.
(Due to Xmas, snow, bank holidays - my pick-up is delayed as UPS is not functioning properly!).
Just got off the phone now, Dell said they will send another request to UPS to have it picked-up, repaired and sent back to me for free.
Come on UPS!!!
I have already purchased insurance now through bank! Not taking chances this time
Also, you are not alone with the sello-tape business!
Good luck to you too!
I dropped mine and the lcd has leaked all around the edges but the gorilla glass stayed perfectly intact.
I have had an insurance claim for accidental damage accepted, however prior tio sending it off I thought I'd give Dell a ring and lo and behold they are going tio fix it or replace it free of charge! They said it was due to me being a valued customer and a one time only offer, but its definitely worth a shot as I've never had anything Dell before the streak.
I think I'd best get Steve's rom off it before I return it though
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Brilliant! Thanks guys. They're collecting tomorrow.
Ok, spoke to Dell on Tuesday night and they said they will send out request and UPS will pick up by next working day.
Just spoke to UPS (Obviously with no reference / tracking number). I was told Dell should have sent me a prepaid envelope or provided me with a tracking number and hence she can't help me at all - even when I asked her to find the request by address..
Hopefully they will pick it up today, if not I will be phoning Dell to get tracking number.
Lumbard, did Dell give you any reference numbers??
HEY! Just got the phone picked-up by UPS
My streak has been returned today, its the same phone but with a new screen.
Thanks Dell!
Sent from my Dell Streak using XDA App
mine got picked up yesterday by UPS, what is the turn around time like? the lady on the phone said up to 30 days, which i hope not
Anyway i am happy, O2 sent me my unlock code as well, free of charge, so still very happy with my purchase
Andhappy with dell, free replacement screen is great, now all i got to do is not drop it again
For those that were able to have Dell replace the glass, did they ask for the service tag number?
Reason being that my Austin Beta does not have tag
fell from about two feet and put a nick in the glass, then when I tried to use a lens cloth to clean it up, I heard a snap and realized the glass split in two
I got it for free, but damn that ruined my weekend.
Dell ALWAYS ask for service tag, in fact that is the first thing they ask when you call them. I'm gonna have to say that your streak won't be free anymore and it's gonna cost you about $150. But still $150 Streak aint that bad.
damo182 said:
the lady on the phone said up to 30 days
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Mine was picked up on the 29th December, I tracked it by the ups website to budapest in hungary (I'm in the north west of england) where it arrived on the 3rd January and it arrived back with me today, which isn't too bad.
The only complaint that I might have is that once it is delivered to the factory, there is no way of tracking the progress of the repair, even if you call they cannot help.
Sent from my Dell Streak using XDA App
Related
I am interested in purchasing a bricked Streak and Streak with a broken LCD.
My Streak case has some scratches and there is a small hairline crack in my buttons (home/menu/back), so I would like to sub the parts out. I cannot find replacement parts on the internet other than the battery cover.
It would be awesome if it were white are red. I would like the case to be in near perfect condition.
Thanks
Do a search for Harry telecom. He is in Darby, Pa. USA. he may be able to help. I got aN lcd from him.
I can sell you mine 9 out of 10 with screen protector it was kept in an otterbox case the lcd is bleeding it works fine and has android 2.2.let me know if you are interested
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I can sell mine but not sure if I can. I am hoping to get my replacement Streak in next week, but I am not sure if it is required to return the old streak to dell at all, do they charge if I won't. Mine only screen is broken everything else is working fine.
Update :
Received my replacement Streak today, no return label. Guess I will have to test out new Streak for some days, then will decide on what to do about the old one.
Hey guys, I honestly doubt this will be covered but it never hurts to ask, my fiancee and I both have steaks which we just got not three weeks ago. She had hers sitting on the kitchen table and out cat knocked it off from maybe 3 feet up, the screen, gorilla glass and all chipped straight through but sonehow the lcd underneath was protected. Everything still works besides the huge chip and crack in the gorilla glass, does dell offer replacements of this, even if theres a fee or is it a do it yourself kinda thing?
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dell has stated that they do them on a case by case basis. i would have your wife call, be nice, play dumb and just say thats how she found it when she pulled it out of her purse.
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Also be aware that if the phone is over 21 days old, you will get a refurbished unit.
Posted with StreakZilla, using XDA App.
If they do not send a new unit, they will offer to replace yours with a fixed one for around $250 US.
If you want to replace the screen on your own you can. Here is a guide: LINK
I have been EXTREMELY careful with this phone, yet i managed to see a scratch on the screen as i pulled it out of my pocket. I'm still in my 30 day period and was wondering if at&t would take it back and exchange it for a new one...
I would suggest you contact the company where you bought the phone. But i think you can Imagine what their answer will be. But not all hope is lost. Nowadays you can replace phonescreens pretty cheap if you do this yourself or by someone else.
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If you go back and replace your phone because of a microscratch on your screen, you're likely to get some very cross looks from the rep you speak with, and may not even get the exchange.
Now, I don't typically condone lying, but as one of the people who will potentially get screwed over by AT&T's new 5% rule in October... If you go back and complain about the battery or a "sluggish and laggy" phone, you'll probably get in and out quick and painless. But... Like I said before I don't condone lying, so I'm officially washing my hands of this thread
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I have some light scratches despite being really careful, screen not as tough as you would like to think!
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bsutton said:
I have been EXTREMELY careful with this phone, yet i managed to see a scratch on the screen as i pulled it out of my pocket. I'm still in my 30 day period and was wondering if at&t would take it back and exchange it for a new one...
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Yes just tell warranty exchange that the phone over heats and shuts off randomly they will. Exchange it be warn that sometimes the phone that you get back may have some flaws not physical but hardware wise my exchange came back with gps not working had to give it yo Motorola to fix they just gave me a whole new device gps is awesome again
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And once again we see why our insurance rates and deductibles keep going up!
You scratched your phone..............it's not indestructible..............deal with it like the majority of us do instead of trying to scam a replacement for something which you did yourself!
+1
CaelanT said:
And once again we see why our insurance rates and deductibles keep going up!
You scratched your phone..............it's not indestructible..............deal with it like the majority of us do instead of trying to scam a replacement for something which you did yourself!
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I've had to replace two Atrix's so far, once because the housing was "loose" (probably manufacturing) and I called to see if there was a way to fix it myself and they said to just replace it. The second time was because the micro usb port was messed up (kept reading as if it was plugged in) so I brought it in and I was able to replicate the problem. Both times I had the phone back to them within 48 hours and both times the issue was physically apparent and replicated.
This is also an issue because a lot of us wanted an unlock-able bootloader but it was thought that many people who should not be "modding" their phone was going to try and probably take advantage of the warranty if they messed it up. This is just another version of that and it makes the argument harder for the rest of us that say we will take responsibility for our actions.
Put a screen protector on it and it won't get scratched. If the screen protector gets scratched get a new one.
Try putting a screen protector on it and see if the scratches are visible. They don't seem noticable to me. And no you can't repair with scratch remover cream. at least I didn't have much luck.
Another option buy the screen from ebay and repair it yourself. Not hard to do. I replaced mine after fallling from top of second story apartment building balcony on to the side walk. With otterbox impact case.
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The answer is no ill tell you why
it cannot be returned any device with liquid or physical damage cannot be exchanged or returned... but it really depends on the scratch
He said he is still in the 30 day period, all he has to do is take it back to the store and they will exchange it for a new one.
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On my iphone, I used automobile finishing tools to get a HUGE scratch out of my iPhone. I have not tried it yet on my Atrix, but are not they both made of Gorilla glass. Specifically, I used Meguir's #2 (like liquid sandpaper) followed by #9. Worked AWESOME to remove the scratches.
Gorilla glass is totally overrated. IMHO grab a couple of cheap eBay screen protectors before it's too late.
If anything, buy and use them for the peace of mind alone...
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jarsh92 said:
He said he is still in the 30 day period, all he has to do is take it back to the store and they will exchange it for a new one.
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This is different in each company and county. So like i earlier suggested, calling the company. You will not get any further with suggestions of our side.
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I have found there to be many places that can replace a screen for about 40 dollars in at&t does not take it back
Just a heads up, my recent experiences with Best Buy's warranty service. Extremely positive.
Broke my Streak last wednesday while shuffling papers on my desk at work. Detoured to Best Buy on my way home, expected to use their horrible Experia loaner phone for 3 days and get a crispy Streak in return (not my first rodeo). Nope. Either a white streak (no. I work in the tire business. Even though I'm in an office, I do venture out into the warehouse. white things never last here) or another android phone with a small screen. I explain to them why each of those is unacceptable, they tell me it's that or pound sand until I'm up for a contract in July. They were all very professional, they worded it nicely enough, and used corporate rules and regulations to explain why they would like to help my but are powerless. I ask them if there would be somebody who could make decisions like that. They say the GM can, and page for a manager. The acting GM comes over and makes an ass out of himself, and runs off to call the manager. Boom, instant approval.
The CSR's were not too up on getting the Note as a replacement for my Streak in the store, they didn't know how to do it, the (acting) store manager was a bit of a tool, but they got through the replacement process from Black Tie. It took a few minutes, and a couple (hundred) dollars from me, but I was able to get the Note for a reduced price because they did not have any Streaks available.
That was Wednesday. Saturday, the phone was hard bricked. I walked in, they did an R&R and gave me a brand new Note. No questions, they didn't care how it happened, they just took the phone and tried a couple of leads to the wall and to a computer and nothing worked. They remembered me, he opens the locker, pulls a box out, voila, brand new phone.
At the end of the process, I asked if we needed to update my black tie plan, and they explained that the black tie system references SKU's not IMEI's. Sounds like a deal if I ever want to add another line for a family member and get them a Note... Not that I haven't gotten every penny's worth out of it already.
tl;dr, cliffs:
If you speak nicely, act professional, and keep everybody happy, good things will happen.
If you have one Note, buy Black Tie for it.
If you have more than one Note, buy Black Tie for one of them. Just swap SIM cards when you break the uninsured one.
I work at best buy mobile and typically in that case we would have to escalate it and get it approved for a junk out that would pretty much give you the liberty to buy any device in the store for the full retail value of the streak when you purchased it since the streak is discontinued. If there was a difference in price you would have to pay out of pocket. It would probably take a few days to approve but it is possible. Thats why i always recommend it because having blacktie gives us a lot of options to help customers out. Big plus: no deductible! Im glad to see the outcome of your store visit, I would recommend to always go to the besy buy mobiles we are typically better trained and willing to help than the big boxes
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And yes it is based on sku not imei. I would recommend taking your psp# (blacktie protection number) in, just so we dont pull up your receipt and look at the imei
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i work at best buy mobile too i had a skyrocket approved for a junk out and got the note black tie rules
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Yes it does! Though i cant add it to my note since I won it from the karat contest!
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drastic61 said:
Yes it does! Though i cant add it to my note since I won it from the karat contest!
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i hate you lol i wabted to win one on karat.... im pretty sure everyone i know has one something on karat but me lmao
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Can someone explain the black tie thing please? I have no clue what you guys are talking about. Lol. I got insurance through best buy when I bought my note.
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Black tie protection is a protection plan through best buy and is 9.99 a month with no deductible with unlimited amount of claims. Its billed on a debit or credit and covers everything but lost/stolen and complete water submersion. It's not carrier insurance....
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kornklown69 said:
i work at best buy mobile too i had a skyrocket approved for a junk out and got the note black tie rules
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Your about to hate more.... Won my razr too...
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drastic61 said:
Black tie protection is a protection plan through best buy and is 9.99 a month with no deductible with unlimited amount of claims. Its billed on a debit or credit and covers everything but lost/stolen and complete water submersion. It's not carrier insurance....
Sent from my SAMSUNG-SGH-I717 using xda premium
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Cool that's what I have
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First time you break a screen, your stomach sinks. Then you'll be so stoked you pay that $10/mo
Pretty much it pays for it self. That's the beauty if insurance.
When I had my infuse, I dropped it and broke the LCD and no insurance on it so I had to pay full price for a new one.
I'm not taking any chances this time.
How often are the broken devices "junked out" insted of repaired? Is it possible to use the black tie protection to strategically upgrade when your phone is say 1 year into your 2 year contract?
I tried getting black tie for my note but they wouldnt let me buy it because I did not purchase the note for them... I was very dissapointed. Anybody else got turned down?
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I've been delaying taking my phone into Best Buy to have it replaced. Lots of issues going on that I think stem from having dropped. One thing I will say... the Note is one TOUGH phone! So much for cheap, plastic Samsung phones.
I was walking down a busy city street one day, and I had to whip my phone out to send a quick text. Due to the slippery backing of the Note, the phone just slipped through my hands and into the air. I was unable to prevent what happened next. From a distance of perhaps 3 or 3.5ft, my Note smashed into a hard concrete sidewalk, cartwheeled about three times, and settled on the ground face down. I was just sure my phone was not only f-ed up, but the screen was shattered to pieces. Imagine my surprise when I picked the phone up, and the screen was flawless. A tiny piece of plastic sort of broke off in the extreme upper right corner of the phone where it curves on the edges, but other than that... the phone was flawless on the front. The back was even more amazing... not one scratch on the back cover. The only damage was on three of the four rounded sides of the phone, where the Note made contact with the ground when it cartwheeled. It's scratched on three of the sides, but that's it. The rest of the phone was flawless.
But, ever since then, I've been having on-going problems with the phone. It randomly reboots and even completely shuts its self off, all of the time. I missed a very important doctors appointment two Monday's ago, because even though my Note had a full battery when I took it off the charger a few hours before I awoke that morning... the Note somehow turned its self off. It didn't restart... it simply shutdown and stayed off. I woke up way after I was supposed to, and that's when I found out the Note had turned its self off. The next Monday, it did the same damn thing! Turned its self off overnight. Luckily, I coincidentally had awoken naturally, just around the time the alarm on the Note should have gone off. I was pissed.
Another issue is the reboots. I've noticed that once my battery gets down to around 25-26%, my Note will go into a very strange, endless reboot cycle. It will reboot its self and then go to the home screen. It will take several minutes for the screen to fully load all of the home screen icons and wallpaper, and just when it seems like the phone is fully functional... it will reboot its self and the cycle repeats. I have to charge the phone significantly before it will finally stop the chaotic reboot sequence.
One of the three gold prongs inside of the battery case that's supposed to contact with the gold plates on the top of the Note's battery, is almost completely broken off. Sometimes the phone will not power on because it won't read the battery. And the back cover is pretty much done for. Most of the attachments that keep the battery cover secured to the back of the phone, have broken off.
And, performance-wise, the Note is really good at times, but other times it makes you want to throw it at a wall. The lag becomes unbearable and you can't use the phone at all, because it will eventually start to freeze at every command. The only way to fix the issue is to do a battery pull.
I do have the Black Tie Protection, but I've heard various responses as to whether or not BB will simply give me a new Note or give me a bunch of B.S. which may involve getting a refurbished phone if they do decide to exchange it. I would like to demand BB replace the Note, due to the fake they screwed me over on my first Note which turned out to be defective. BB kept giving me the run-around and excuses as to why they couldn't and wouldn't replace my Note. Mind you, I was still within the 30-day trial period. When I finally had to resort to calling AT&T about the issue, AT&T was extremely upset with BB for not honoring their 30-day, no questions asked policy. AT&T had to grant me an exception, and replace the phone for me at an AT&T Store, even though I originally bought the Note from BB. So, BB can consider this fulfilling their obligation, by giving me a new Note when I finally can take it in. I just don't want a bunch of B.S. and excuses. I've never used my Black Tie Protection before or on any other phones to know how it works.
I had BlackTie on my Samsung Captivate. I believe, if the phone appears repairable, they will ship it out for repair rather than exchanging it. The first approach is usually to attempt a repair. If the phone doesn't get repaired they will replace it. I bought my Notes from RadioShack so no BlackTie but then I only used BlackTie to try to get the GPS repaired on my Captivate which couldn't be done and BB said I had to deal with Samsung on that issue and so I cancelled BT and got ATT to sell me an Inspire under my old contract date.
Covers "everything" except for lost/stolen and complete water submission?
So if the phone was in several pieces... It would be covered?
I don't see why anyone would bring a phone in to be "repaired," knowing that it could take days or weeks when they could bring in a phone which can NOT be repaired and simply walk out of the store with a new or refurb phone.
vipergtsr6 said:
How often are the broken devices "junked out" insted of repaired? Is it possible to use the black tie protection to strategically upgrade when your phone is say 1 year into your 2 year contract?
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You are not going to see this happen on a note for a while. I was able to get them to upgrade me to the Note from my Streak, but that's because the streak hadn't been for sale for some time, and the refurbs at the warehouses weren't there.
I also, have never had a problem walking in with a phone with a broken screen, and getting a "different" refurb 3 days later. I am not SURE it is a different unit, but they gave the option of getting my phone back in 2 weeks, or a refurb in 3 days, I thought the choice was pretty clear. Especially because a refurb is usually in better condition than a phone that's been dropped a couple of times.
Just real depressed and needed it off my chest. It feel from my hoodie pocket and both the left corners have minute cracks and dents. Functions fine but I'm thinking of selling it cause apparently Verizon said I didn't get insurance on it even I have on every past 6 androids I owned.
Just wanted to vent. Thanks guys....matter of fact if anyone knows anyway to finagel up something help a broke brother out!
sent from my VZW Tweaked a.k.a VZE Un****witable beast
ahjee said:
Just real depressed and needed it off my chest. It feel from my hoodie pocket and both the left corners have minute cracks and dents. Functions fine but I'm thinking of selling it cause apparently Verizon said I didn't get insurance on it even I have on every past 6 androids I owned.
Just wanted to vent. Thanks guys....matter of fact if anyone knows anyway to finagel up something help a broke brother out!
sent from my VZW Tweaked a.k.a VZE Un****witable beast
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Oh yuck! I am soooo paranoid I am going to break mine, I just got it tonight and the protector is coming in the mail. I might leave it at home and just keep using the Droid 4 in the mean time until it comes in.
Have you seen if there are any "phone fix it" shops that can replace the glass that is cracked? (I am assuming it is the glass that is cracked and not the screen itself, right?) My coworker dropped his Rezound and shattered the glass and got it replaced for a little over $100. Granted, the Rezound is a smaller phone, but it might not be much more. It will be cheaper than a new phone, that's for sure. Also, my IT manager just cracked his GS3 and replaced the glass himself with a heatgun and only spent $27 for the new glass and the tools needed, if you think you can do it yourself.
Unfortunately, I cracked mine as well. Landed face flat on a concrete floor as I was pulling it out. I didn't have my case on like a moron, so it's my own fault. Because I don't have insurance I was planning on calling Samsung to see how much the repair would cost, but I'm worried about the price because of the Wacom digitizer. It'd also make repair from local shops harder to do. What do you guys think?
I just contacted Samsung for a friend a couple weeks ago and the screen repair with parts and labor was just over 190 bucks. You can get a quote using the Samsung online chat, just have your emei number ready because they use that to generate the quote.
Edit: He already got his phone back and it appears they just gave him a new one. I think he was only without it like 10 days or so.
I know how you feel. Mine fell out of my purse when I got out of the car. I had on a wallet style case that leaves the top and bottom exposed. It flew open when it dropped. The chrome ring has a huge ding and screen crack on the bottom right. Everything works fine. It's just painful emotionally.
Here's what I found. Radio Shack can repair them. It has to be sent out. $70.00 to $90.00 for the glass, the chrome would be a little extra. Takes a couple weeks. They offer a lifetime warranty against defects (not droppage).
Another local cell phone company can do it on site. You pay a deposit, they order the parts and get them within 2 days, $290.00.
I didn't check with Samsung, but from this thread, it looks like it's worth checking with them also.
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Corki2 said:
I know how you feel. Mine fell out of my purse when I got out of the car. I had on a wallet style case that leaves the top and bottom exposed. It flew open when it dropped. The chrome ring has a huge ding and screen crack on the bottom right. Everything works fine. It's just painful emotionally.
Here's what I found. Radio Shack can repair them. It has to be sent out. $70.00 to $90.00 for the glass, the chrome would be a little extra. Takes a couple weeks. They offer a lifetime warranty against defects (not droppage).
Another local cell phone company can do it on site. You pay a deposit, they order the parts and get them within 2 days, $290.00.
I didn't check with Samsung, but from this thread, it looks like it's worth checking with them also.
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i have the same style case and mine flung open and left it all exposed, i basically have the same style damage as you.
Thanks everyone for your insight! helps a lot. i will go to radio shack or check out samsung shortly!
Just get on eBay you can get the glass and digitizer for around $200. Then its easy to fix from there. Also I suggest an urban armor gear case, I dropped mine from about chest level it bounced and landed face down I thought for sure it broke. Picked it up the case has a few scuffs but the phone is perfect plus this case isn't as bulky as otter box.
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ahjee said:
Just real depressed and needed it off my chest. It feel from my hoodie pocket and both the left corners have minute cracks and dents. Functions fine but I'm thinking of selling it cause apparently Verizon said I didn't get insurance on it even I have on every past 6 androids I owned.
Just wanted to vent. Thanks guys....matter of fact if anyone knows anyway to finagel up something help a broke brother out!
sent from my VZW Tweaked a.k.a VZE Un****witable beast
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If you have always carried insurance with verizon, i would ask to speak with a supervisor. I have had insurance with vzw since the blackberry days. When i purchased a thunderbolt off contract a couple of years ago, i activated it in the store and the rep took my insurance off my line. A few months later the phone fell and broke. I was told i did not have insurance and i made mention that i have always carried insurance. The end result was they added insurance back on my line and vzw sent me a replacement phone.
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derekdjodrey said:
Just get on eBay you can get the glass and digitizer for around $200. Then its easy to fix from there. Also I suggest an urban armor gear case, I dropped mine from about chest level it bounced and landed face down I thought for sure it broke. Picked it up the case has a few scuffs but the phone is perfect plus this case isn't as bulky as otter box.
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Does this repair fix the chrome ring?
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So I talked to the store where I purchased my note and they told me insured! Hollllaa. Thanks guys
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ahjee said:
So I talked to the store where I purchased my note and they told me insured! Hollllaa. Thanks guys
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Nice! Glad you got a nice easy solution.
Edit: Most definitely the cheapest one too!