P500 LG PC Suite 4 unable to sync contacts - Optimus One, P500, V General

First day with the phone, and so much grief. Never did I expect it.
I am able to transfer music etc from the PC Suite in mass storage mode, but i can't transfer contacts. The sync in progress bar comes up and its stuck there without moving. Then it says ''no response from the phone''.
Deleted usb drivers using usbdeview, and re plugged the phone, but no relief.
Was having other trouble with a 4gb SD Card ''preparing SD Card, checking for errors''. Will be trying to return it tomorrow, i think its corrupted.
So put the original 2 gb in it after a factory reset. 2gb card working but cannot sync contacts from pc to phone. is there any other software, way?
Beginning to wonder if i should have bought this phone.... Haven't slept a wink.
Trying another factory reset with the 2gb card in it - Which surprisingly was the only things that works! I can sync contacts, but i think this is a really irritating way. Im gona have to do another one after i get a 4gd SD.
LG Software developers - do ya'll think we like to spend our lives solving your puzzles??!!

The new LG suite software has a warning to you turn on wifi or 3g conection, before doing the sync.
Have you done that?
Cheers

Zecanilis said:
The new LG suite software has a warning to you turn on wifi or 3g conection, before doing the sync.
Have you done that?
Cheers
Click to expand...
Click to collapse
Hmmm. I haven't got that warning, and ive checked that the PC suite version is the latest one. anyhow, i never leave it on, so maybe that is the cause

Without any problems with MyPhoneExplorer. If you download also MyPhoneExplorer app from market, you can use for transfer also wifi and USB.

PC Sync you need to add account in Accounts & sync

Hello, just bought mine and is very happy with it, considering i bought this to replace my iphone 3gs. pretty much a downgrade, but a new ground nonetheless since its my 1st android phone.
now, people having problems syncing, ive been trying to figure this out since yesterday. heres what u need to make sure to sync contacts/mail/calendar:
-make sure u have 3g/H signal on top of your notifications.its network dependent, u might have to adjust it on settings, network, mobile network, access point names. choose one that gives u 3g signal
-make sure 2g only signal option is unchecked
-make sure your phone is visually on. adjust your screen timeout on settings, display, timeout setting and put it on 30 mins so your phone doesnt sleep.
try syncing it again.
hope this helps.

LG Optimus P500 Outlook sync issue resolution
Hi All,
As suggested in this earlier thread, I was able to resolve the outlook sync issues. Though it might sound weird, you need to have the wi-fi or 3G data turned on, for you to be able to successfully do a sync. I kept the wi-fi on and was able to do a sync of my contacts and calendar, though there were some repeat entries in my calendar. I will have to work that out!
Here is what you should be doing:
Connect you phone to the computer
Ensure that you aren't switching on the mass storage
Keep your wi-fi or 3G data turned on
Launch LG PC suite IV and start synching.
There is an update available for the PC sync suite, which i downloaded today. I am seeing an improvement in the performance of the application, when I switch between contacts to messaging to calendar etc., The latest version is 4.2.46.20101118.

Hi all,
Houston we have a problem
I'm having problems connecting my phone with PC Suite. I was able to cennect it in "mass storage mode"and instal PC Suite from it, but i can't connect phone with PC Suite. It starts loading and then the error comes out saying either; "device cannot be opend, it's beeing used by another program" or "not responding". If I then press OK, it throws me into the LG Air Sync, with the same errors.
I tried what @xeboslavvb said, but only with 3G, cos i don't have wi-fi(yet).
Need help, please It's my first smarthphone so i might be missing something obvious.
tnx

Well, you can use MyPhoneExplorer instead, so easy and fast

So i can use it to sync phonebook, update to 2.2.1 etc. It wont "hurt" the phone?
I'll try it. tnx
I would still like to have PC Suite working, so if there are any ideas...
edit:
LOL, i don't know what is wrong with it. I instaled MyPhoneExplorer on computer, connected the phone and then in the MyPhoneExplorer another error " Connection to phone could not be established:No device attached to USB"?
edit2:
All I had to, was to connect the phone to the backplate USB port, the front one only worked in "mass storage mode"...

mustang993 said:
So i can use it to sync phonebook, update to 2.2.1 etc. It wont "hurt" the phone?
I'll try it. tnx
I would still like to have PC Suite working, so if there are any ideas...
edit:
LOL, i don't know what is wrong with it. I instaled MyPhoneExplorer on computer, connected the phone and then in the MyPhoneExplorer another error " Connection to phone could not be established:No device attached to USB"?
edit2:
All I had to, was to connect the phone to the backplate USB port, the front one only worked in "mass storage mode"...
Click to expand...
Click to collapse
First, download Myphoneexplorer to your pc(website) and your phone(from market)
then open the program on your optimus, it will give you 2 options:
1-Wifi(Working if your pc and your optimus on the same router)
2-USB(should set Debugging Mode to ON)
select which connection you prefer, then press connect on PC program (you have to select that you're connect an Android phone from tools)
Tadaaaa.. connected
sorry for long post, but it could be useful to noobs

Tnx, but like I said, all i did was connect it via. "backplate" USB port and it worked. Don't know why...

You could sync it to your google account and then use your google account to sync to your phone. I have that and it works great

Hi All... I can synch to LG PC Suite IV...
All...
What I did is just to turn on 3G and Shazaaam!!!...
Actually I don't know why this synch needs from 3G, because basically the connection is through USB...
Hope this can help to you...
Memo.

cannot backup contacts from optimus one
i cant seem to backup my phone contacts to the pc. i am using the lg pc suite iv, and it only copies 5-6 contacts from the phone.
these 5-6 contacts are the ones i actually created new on the phone, the balance 800+ contacts are the ones i copied from my older nokia to the optimus one.
any ideas.
the text messages were copied alright, but contacts no go
any help appreciated
thanks
ash

akay56 said:
i cant seem to backup my phone contacts to the pc. i am using the lg pc suite iv, and it only copies 5-6 contacts from the phone.
these 5-6 contacts are the ones i actually created new on the phone, the balance 800+ contacts are the ones i copied from my older nokia to the optimus one.
any ideas.
the text messages were copied alright, but contacts no go
any help appreciated
thanks
ash
Click to expand...
Click to collapse
Lg pc suite is too buggy. Try my phone explorer, for sync contacts, sms etc.
http://www.fjsoft.at/en/

I also had problems with Lg pc suite, but it seems you do need a working networkconnection (in my case enabling Wifi worked) even if connected to usb!
I guess it is due to bad programming from LG

pcsync worked for me only when using a stable wifi connection
until then i also tried using it in vain
after getting wifi router things changed
i could sinchronize my contacts

Related

Touch Pro will not sync via USB...

Okay all. Usually I don't post and just lurk around here to find the answers to my issue. This time after reading 300 posts about Activesync and the TP my problem is still not resolved.
Up until last Friday I have been able to sync the TP with my computer running WinXP via the USB connection. I sync with my exchange server OTA but use the USB connection for file transfers. My computer won't recognize that the TP is even plugged into the USB now. It still charges, but doesn't do anything else. I've rebooted the machine and TP, reinstalled Activesync on computer, unchecked the "enable advanced network functionality" box, changed USB cords, verified that I have the correct three repllog.exe values in my notification queue, and even hard reset the TP. Still no luck. I would think that it's something to do with the computer except that I plugged my Mogul in to check and it synced instantly.
Does anyone have any more ideas why the TP would not be registering as connected? You all are amazing when it comes to stuff like this, so any help would be greatly appreciated.
Thanks in advance.
uninstall the Windows Mobile-based Device from the
network adapters section of Device manager on the PC.
control panel -> system -> hardware tab -> device manager button
restart pc and plug in the phone via usb and select active sync.
also the reason this may work in your case is i have had to do this for a friend.
windows installed the general rdnis driver however each device has a different
instance installed and thus the one device can have a corrupted driver yet the
other works perfect.
i see that u used another usb cable, cuz once it happened to me that the cable would charge but vista wouldn't recognize my TP "unrecognized USB device" , until i changed my usb cable!
Well I finally just went to a friend at the Sprint store and he swapped me for another TP. The new one works perfectly with the same setup that the other wouldn't. I can only guess that somehow the USB connection on my phone failed somehow. Just wanted to post this in case anyone else may have this issue in the future. Thanks for the responses.
This problem has happened on a friends, as well as just happening to mine (about 20 minutes ago). The usual fix which seems to clear it up:
1 - Hook up phone to computer
2 - On phone, start ICS (Internet Sharing in Start -> Programs)
3 - Select PC Connection "USB" and Network Connection of any type (if Sprint stock ROM, I recommend using "Sprint")
4 - Hit the "Connect" soft-key (bottom left)
If you've never used Internet Sharing on the phone, your computer should install some drivers... Once that is completed, click the Disconnect left soft-key on the phone. Now disconnect the cable from the computer.
Close out ICS or soft-reset the phone.
Once the phone is back up, plug it in - it should work.
I don't know what is getting reset in the phone, but unless I connect with ICS, then ActiveSync will not connect whether I soft-reset or not.
The same thing happened with my phone.... I took it to the Sprint store and they even tried a hard reset. It worked once after that then again it wouldn't sync. So they just replaced mine.... It was like you said.... some malfunction in the phone itself.
Hope HTC can figure out why this is happening.
Touch pro not sync
I can sync with my Vista Laptop and my friends xp machine but not to my xp desktop. I have tried many different cables. Each time I try something new, I toggle the "enable faster data synchronation box on USB to PC on try to sync then off then try to sync.
I have tried to delete all the usb drivers and rebooted to let the computer put in a new set.
I have tried to delete all the non running programs in my device manager using view hidden files.....
I have uninstalled active sync and then reinstalled it.
I have hard reset my phone a few times to no avail.
I went and bought a blue tooth adapter so I could sync using blue tooth and this computer does not do a good job of recognizing the adapter, but it did recognize it the first time but, could not pair the two. my blue tooth adapter is now coming up as a an unknown device
when i hook up the phone this is the message i get:
USB not Recognized,
One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message....
Any ideas?
Thanks,
Kent
MCW junior member THANKS....
thanks so much, this worked for me I could not sync my tasks or calendar, once I did what you said here I did get and Error Code 67..then cannot connect saying remote party has ended this connection...whatever that means...but anyway it proceeded to start automatically resynching and walla..all of sudden my tasks and calendar were on my computer ....first time I was ever on this forum ....I shall continue reading and learning here...so appreciate your help...I love my HTC Touch Pro and have just figured out how to connect to my big screen tv with only an MP3 or the like cable...works beautifully...except picture on tv is not the clearest...I will work on perfecting that next if it is possible...
Then I want to figure out how to get the phone connected to my computer screen, just like I did to my TV...then your phone acts as a controller...it's so cool!!
Michele S
Ok I just found a solution for this, at least under Vista.
Click Start > Settings > Connections (tab)
Choose USB to PC
Once I removed the check mark next to "Enable advanced Network functionality" and clicked OK, my PC immediately saw my TP.
Hope this helps someone.
so what does the faster syc option do?
Ok so I searched the internet and found the advice to turn off the faster sync option on the phone.
After trying everything else I figured what the heck..
So it worked.
(btw windows adds a dif driver rather then the window-mobile baised device driver... )
So what does this option do? What does it point to being the problem on the computer?
Thanks,
HA>!
dashrender said:
ok i just found a solution for this, at least under vista.
Click start > settings > connections (tab)
choose usb to pc
once i removed the check mark next to "enable advanced network functionality" and clicked ok, my pc immediately saw my tp.
Hope this helps someone.
Click to expand...
Click to collapse
yeah i was having the same problem...my cpu would just recognize my phone as a mass storage device... Read your solution. And it worked... Damn i feel like a moron should have checked. Thanks!
I am having the same problem except the enable advanced network functionality option is checked and grayed out so it can't be unchecked.
I am running a 6.5 rom...
Any suggestions?
Solution solved
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
tjrmoney said:
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
Click to expand...
Click to collapse
Think of this step as telling your tp to quick boot/sync if nothing between the device and the reciving pc has changed (ie: hardware, software etc.
Enables faster syncing and quicker connection and authentication between pc and WM device. Reason for unchecking this to make it work?, by hard-reseting or changing specfic phone information you've reset specfic settings that are registerd with your pc.
i was having this problem with my sprint tp2 and tried it and worked. wish i would of learned if before reseting my computer and losing some windows i had open and the hard reset on my phone and losing all my contacts now i gotta go back to sprint store to get them again.
Works on the Touch2
I had this problem, which was driving me nuts especially as it was intermittent. I found Dashrender's advice and followed it except for turning off "Enable faster data synchronisation". Brilliant, works perfectly, thanks.
But what are HTC doing putting something in the software that fouls things up?
I knew i wasnt loosing my mind!
I have been workn on phones for a while. And have just been freakn about these same Issues Sony vio with 64bit vista. Thanks for all the tips. only took 6 hrs of pain to figure it out myself.
I have a similar problem now with my USB to PC . i have used this usb cable for many flashes but now when I plug it in, my computer doesnt recognize the usb device. also TV-Out pops up on my phone too. what is that all about? i dunno what to do
just found this thread searching for why my tp2 wouldn't sync. somehow under usb to pc i had it set to disk drive instead of active sync. checked it and works like a charm, can even see it in my computer now.

TG01 will not stay connected to computer

HI Guys,
I've got a really annoying problem with my TG01. When i have it connected to the computer it will not stay connected in ActiveSync mode. It connects for a minute or so then will just disconnect on its own.
I've tried using the advanced funtionality selection and without it but the same occurs.
It's not an issue for syncing as i sync using the Gmail push features so this occurs wirelessly, but the issue occurs when copying files across to the phone as it will disconnect while transferring.
Also when i put into USB storage mode it seems to freeze the computer - sometimes it doesn't and will just open up fine.
Has anyone else experienced this issue or know how to fix it - it's driving me insane...
Oh i'm using Vista X64 and Windows Mobile Device Centre if it helps.
Cheers
Paul
@paul
I've encountered an identical problem after flashing the new update UK-ROM(on xp and activesync), I managed to resolve it somehow, unfortunately I cannot remember which way... Something in activesync settings & device id, I guess...
Try other name for device id, my advice...
I use my TG01 on a Mac. Unless I plug the TG01 into a USB port on the machine directly (strictly no USB hubs, even powered ones) I get this problem, whether using Mass Storage mode (allows direct access by the Mac OS to the SD Card as normal) or ActiveSync mode (which I can connect to a 'virtual' Windows XP machine running under Parallels in a Mac Window) for those programs (Apps?) that need to be installed via ActiveSync.
May be an obvious suggestion, but have you tried different USB sockets?
Failing that, do you have Internet Connection Sharing switched on on the Windows machine? Could any Anti-Virus software be trying to block the serial ports on the TG01. Or have you any other Sync or virtual serial port drivers (Satnav, Palm, iPod etc) or similar type of sync software running that might be periodically polling the USB ports?
Time for a handset swap
paulrgod said:
I've got a really annoying problem with my TG01. When i have it connected to the computer it will not stay connected in ActiveSync mode. It connects for a minute or so then will just disconnect on its own.
Click to expand...
Click to collapse
I had the same problem with my first TG01. Only solution I could find was to get Orange to swap the handset for another one.
I do think that it's a hardware problem as (1) my replacement handset never displayed this problem, despite having the exact same software/configuration and (2) an internet search on this problem showed at least one other user resolving it with a handset replacement.
Thanks for the suggestions guys - checked Virus scanner and Firewall but the same is occuring.
Looks like i'll have to give Orange a call.
Will they swap it for a new one or will it be a refurb? And how long does it take?
Also i am a contract customer but bought this phone on PAYG and just swapped the sim over - will they still be ok with replacing it?
Well i recieved my replacement this morning and have another replacement coming tomorrow.
The replacement was scratched and scuffed on all its corners, it looked like it had been dropped and one of the corners is coming apart.
The first call i made, the other person said they could only hear screeching like bad feedback between mic/speakers.
Not happy.... Let's see what the next replacement is like..
i found a way to make the tg01 staying connected to a pc: goes in setup/connections/usb to pc then uncheck the advanced fonctionnalities.
jeams said:
i found a way to make the tg01 staying connected to a pc: goes in setup/connections/usb to pc then uncheck the advanced fonctionnalities.
Click to expand...
Click to collapse
Tried that mate - it was a fault with the handset, the replacement connects fine, but is in poor condition and people can't hear me - so this ones going back too.
paulrgod said:
Tried that mate - it was a fault with the handset, the replacement connects fine, but is in poor condition and people can't hear me - so this ones going back too.
Click to expand...
Click to collapse
Well that's not very fair!! I always keep a screen protector on and only keep my phone in an empty pocket so if I simply put a cloth over it, I could pass it off as brand new! Now what happens if I need a replacement? I would expct to receive one in the same condition as mine Did you have to send the original first or did they send you a replacement and then you send yours back?
yh guys
same problem here
im runing on the windows 7 and using the windows mobile center device
can any help here
mant thanks.
qasi said:
yh guys
same problem here
im runing on the windows 7 and using the windows mobile center device
can any help here
mant thanks.
Click to expand...
Click to collapse
Yes, It's very annoying, I've been using Windows mobiles for ages and never have had this problem before. On TG01 with WM6.1 and WM6.5 as well, Active Sync cuts the connection after few minutes, randomly.
I've tested different programs to connect TG01 with PC like Pocket Controller (different revisions) without success. That's something related to TG01, because I have a Xda Flame and I can connect perfectly and indefinitely with it (I use XP Professional and ActiveSync 4.5.0) .
The only roundabout that I've found is connecting to PC towards Wifi instead of towards USB port (TCP/IP Connection). With Pocket Controller I can see my TG01 on the PC screen an edit text, interchange files, perfectly even if my device is in another room....
This is an issue that should be fixed with a coocked ROM ( but perhaps it's related to a hardware problem.. who knows?)
Cheers
If you are using vista or win 7 set up to your phone the "usb mode" at "activesync mode" without checking the "enable advanced.....".
Plug your phone to the usb port and go to the "device manager" of your pc, look where it says "mobile devices" click on it and at "microsoft usb sync"
do right click with your mouse and select uninstall driver. Your driver will be uninstall and after this will be reinstall alone.
To the new driver right click with mouse and select update driver, after a while it will give you the message that no updates found.
Close it leave to pass 2-3 minutes and go run "windows update" with your phone pluged on pc (don't unplug the phone on all the steps),
you'll see that is an update about 11mb (if you haven't allready install it) both for pc and phone. Your phone will be connect but maybe in future have the same problem,
in this case you uninstall and reinstall the driver from device manager and will be connect.
Now if you want to transfer files from pc to phone is better to set the "usb mode" of your phone at "mass storage mode" and transfer them at sd card.

[Q] X10a Debrand PC Companion hangs XP sp3

I was following the debrand instructions at xperiax10.net/2010/04/14/debrand-your-xperia-x10-tutorial/#comment-309
On XP sp3. When the instructions get to the putting the phone into Flash mode, ie, pull out USB, power off phone, wait for 5 secs, press the Back button, plug in USB, the phone's LED turns green, the XP device says it's detected a Flash device and promptly partially hangs XP. I've searched, but can't find any info on what's causing the hang? Any suggestions?
Also, I thought based on the instructions that at just prior to this point, it would have download the 2 files to be replaced. I can see all the the files in the hidden Application Data, but not anything that's 100mb, the largest files is 27mb.
I'm willing to flash twice, if that's what I have to do get files to replace them - but I can't put the files in there without the names.
I've flashed my SE phones before with SE software so the hang is sort of surprising.
FWIW, I'm doing this because I have too many friggin' contacts that I DON'T want in Google. I backed up my old SE phone to SE's Sync Server, but my ATT x10A doesn't have the SE Sync App or settings and there's no way to put them in manually. Unless someone knows of an app?
I put my wife's sim card into my old phone an bluetoothed my contacts into my X10a as one huge vcf file.. i also figure out why the Sony Sync isn't on there there, it interferes with the $1.99/mo ATT Sync service. A CSR told me that lots of people add it for a month when they buy new phones.
As for the rest of it, as it is setup the phone works GREAT! I love it that the GPS turns on and off on it's own, the auto switching to WiFI, Google's updated Maps/Navigation/Latitude (though I won't share my local on latitude), the voice stuff. I think I'll even fork out for the SMS Voice Plugin to dictate SMS messages...
I am fairly sure that my issues have to do with my firewall and av/as software as I have the same issues using adb until I granted permission. I was able to sideload apps etc. The android central sideloader covered the error so well that it kept failing to find the phone until the version of abd in the directory was specifically given permission.
Sent from my X10a using XDA App

USB to PC: keeps disconnecting when accessing memory

Hi mates,
since this evening, my Galaxy S2 (unbranded, unrooted, with stock firmware) was connecting fine with my PC in the "kies mode". I could use kies flawlessy, and I could regularly see my phone in my windows 7 (x86) explorer, and use explorer to read and write files from and to its memory.
Then, this evening, I got a notification, from kies, that an update (of kies) was available (2.0.2.11071.182.2), and I gave my consent to the updater. It did all its dirty job but after the installation of the new version, despite the phone connects via USB, every time I try to access the phone's memory from the PC, the connection drops. It restores backafer one second or two, but then again, if I try to access the phone's memory, it drops agains. The problem appears indifferently when accessing phone's memory from kies, and when doing it from windows' explorer, and this makes me suspect of the drivers, that the new version of kies brought along.
The phone connects correctly to the PC in the direct USB mode, and I can access its memory with no problem, and this also suggests that the problem should be the drivers.
So I uninstalled everything (new kies and drivers), and rebooted the PC, then I dowloaded what I believe is the previous version of kies: 2.0.1.11053.99.3, and launched its installation. After the end of the process, I rebooted the PC, just to be safe. According to the list of the installed software in my PC (in "Control Panel > Uninstall a program"), the drivers have rolled back, as expected, to version 1.3.2410.0 (before they were 1.4.something).
At the first connection of the phone to the PC after the reboot, I got notification from windows that the device installed correctly and it is ready to use (all the tree drivers are indeed reported as installed correctly)...
The point is that all this did not solve the problem at all, and USB connection still behaves exactly as badly as before.
I tried again uninstalling and reinstalling everything, also adding a manual clean up of the windows' registry from any entry related to "samsung", checking that the phone was not set in "USB debugging" mode, and disabling the antivirus, but despite everything appears to be fine, the phone regularly keeps on refusing to maintain USB connection alive everytime I try to access its memory.
What drives me mad is the fact that until this evening, everything was working flawlessly!
What else can I try????
I've just made a test on another PC running windows XP, with latest Kies 2.0.2.11071_128 installed. It's my office PC, and although I'm not 100% sure, I seem to remember that, until yesterday, my phone was connecting fine with it, and with that version of kies. But now, all of a sudden, I have the same problem also with this PC...
So, likely, it is a problem of the phone... the MTP application restarts everytime I try to access the phone from the PC, so... what can I try on the phone, to see if I can fix this annoying issue? I DON'T WANT TO FACTORY RESET MY PHONE, PLEASE!!!!
If any of you has any suggestion, I would be more than grateful...
JuniorGG said:
If any of you has any suggestion, I would be more than grateful...
Click to expand...
Click to collapse
I had the same problem the other day and I could not find a way to fix it, in the end I did a factory reset from Settings/Privacy and its ok now, just wiping cache did not fix it, factory reset was needed.
Dear Odia, thank you very much for replying and giving me a clue.
So... it appears that there's nothing else to do, is there? Buhahhaa!!! I want to cry!!!! I haven't made a backup and resetting the phone will be really painful... I'm already starting to feel the pain in my ass!!!
By chance, do you happen to know if I will have to buy again the apps I have already bought from the market? I have always kept both "Backup personal data" and "Automatic restore" ticked in "Settings>Privacy"... Could this be of any help?
JuniorGG said:
Dear Odia, thank you very much for replying and giving me a clue.
So... it appears that there's nothing else to do, is there? Buhahhaa!!! I want to cry!!!! I haven't made a backup and resetting the phone will be really painful... I'm already starting to feel the pain in my ass!!!
By chance, do you happen to know if I will have to buy again the apps I have already bought from the market? I have always kept both "Backup personal data" and "Automatic restore" ticked in "Settings>Privacy"... Could this be of any help?
Click to expand...
Click to collapse
You can always make a backup now before the reset and you will not have to buy paid apps again.
Yes but how can I backup my phone if kies will loose the connection with the phone as soon as it tries to access its memory?
Oh wait a moment, Perhaps I could use Kies air? Deos it allow to backup the phone? 'cause I can't test it now in my office, there's no wifi here...
From what I can tell, its the amount of the power that is supplied to the USB port itself that is the issue. I have the same problem when I put my i9100 on certain computers. Same thing happens to my WD MyPassport. Certain computers it works fine, and some it will power it for a bit, but once the device starts to draw too much current, it just disconnects.
This is why I try to do all my modding and flashing on a laptop, since, for me, they seem to be the most reliable in keeping devices powered up properly.
This is certainly a good point, but in my particular case, USB connection used to work up until yesterday with all the PCs I have (2 laptops and a desktop PC), whereas since yesterday, it works with none (with and without using the same USB ports). In addition if I use straight USB connection (hence not through the MTP app used by kies), it works fine.
Anyway what you have just mentioned is actually what scares me, because it would mean a hardware fault. But I'm crossing my fingers, hopefully it's (just) a software related issue and a factory reset will solve it. After all, straight connection works, so it would be really surprising if it were a hardware fault.
I will try resetting everything when I get home. Another "nice" busy evening to account to Samsung!
I guess if all samsung customers were honestly paid for every hour spent mending/fixing the issues of samsung products, the company would declare bankrupt in a matter of a few days!
Ok, I solved the issue with a drastic factory reset.
Thanks Odia for helping.
I spent 8 hours backing up and restoring everything included all the settings and personalisations. I went to bed at 3 am, eating only a quick sandwich in front of the bloody phone.
THANK YOU SAMSUNG, I wish to electrocute all your ****ing managers.
I hate when something in a device screws up all of a sudden and noboby knows why. It could happen again any time, and again I would have to spend hours mending a stupid phone instead of enjoying my life.
By the way, does anybody knows exactly what data is automatically backed up and restored on google servers by these functions?
"Settings>Privacy>Backup of personal data"
"Settings>Privacy>Automatic restore"
I always had both tiched, and I noticed that almost all the applications downloaded from the market that were installed on the phone, were automatically re-downloaded and restored on the phone at first boot after reset, but I'm not too shure I have understood what else was automatically restored.
I just read this thread for the first time, and was sympathetic to your issue when I started reading. I could see that there had been problems, but suggestions had been made and you seemed to be making good progress.
I was getting ready for offering advice and wishing you well with your problem.
Then suddenly you start to wish physical harm on Samsung employees.
Bye.
JuniorGG said:
Yes but how can I backup my phone if kies will loose the connection with the phone as soon as it tries to access its memory?
Oh wait a moment, Perhaps I could use Kies air? Deos it allow to backup the phone? 'cause I can't test it now in my office, there's no wifi here...
Click to expand...
Click to collapse
This is a simple solution try it and it will work for you the next time you face it most of the time it is a hardware issue i have been facing the same issue and nothing helped neither the factory reset nor the *#7284# procedure.
Take a pointy object like a pin or a paper and then clean your usb slot of the phone properly cuz most of the times usb pin points gets connected with each other due to the atmosphere and metal reaction. After that it will work like a charm for you. Before commenting anything negative i would appreciate if those who are facing this issue for a long time try this and then comment
Had the same problem, solved it by upgrading the phone software.
Setting > About Phone > Software update.
No need to afraid losing files. Hope that helps.
i faced the same problem on the GalaxyS sometime back. i did factory reset too. I got the same problem again. but i remembered it working on my LG TV so i did not go for factory reset. I went for re-install of samsung's USB driver for Windows. now it is working fine.
I fully agree that Samsung needs to be more responsible and responsive in resolving the such problems without causing data losses.
[email protected] said:
i faced the same problem on the GalaxyS sometime back. i did factory reset too. I got the same problem again. but i remembered it working on my LG TV so i did not go for factory reset. I went for re-install of samsung's USB driver for Windows. now it is working fine.
I fully agree that Samsung needs to be more responsible and responsive in resolving the such problems without causing data losses.
Click to expand...
Click to collapse
You could have saved a lot of hassle by installing a custom Rom and Kernel. I hate MTP mode! Mass storage mode is much better, I never had any problems with that....
Workaround - Power Management
This may be fixed, for now. However, in the future, there is a small workaround that you can use so that you're not required to wipe your phone every time this happens.
Here's what I do:
Since the device's connection is severed after the use of a certain amount of power, we can control the power management of the port that the device is connected to.
On WinXP:
Enter "Control Panel" > "System"
Click on "Hardware"
Click on "Device Manager"
Find the "Universal Serial Bus Controllers" section
Click the "+" next to that, and find the "USB Root Hub" that the device is connected to.
Right-click on the Hub, then select "Properties"
Click on the "Power Management" tab
Then, UNcheck the box that says "Allow the computer to turn off this device to save power."
This will prevent the connection from resetting. It's a quick workaround that works pretty well for me.
However, I ought to note that the changes should be undone after you're done with syncing the device, ESPECIALLY if you're on a laptop. Otherwise, you could risk a lot of battery/power usage within a short time, even if there is no device connected to that port.
Good luck, I hope this helps.
Cheers!
-Robbie (Zecred)
Moderator please help others as this is a community problem
Archer said:
I just read this thread for the first time, and was sympathetic to your issue when I started reading. I could see that there had been problems, but suggestions had been made and you seemed to be making good progress.
I was getting ready for offering advice and wishing you well with your problem.
Then suddenly you start to wish physical harm on Samsung employees.
Bye.
Click to expand...
Click to collapse
Please don't bail out because of that comment, i have been having this issue for a month and AT&T almost sold me another phone telling me it was the USB PORT.
I changed my phone setup dialing *#7284# and changed the UART to : PDA from Modem and same for USB (to PDA) modes. This helped get connected as before it would not even recognize the phone (computer would not do so).
I was am not sure if it is not the battery or charging circuitry, as others also reported, but my charging circuit is working fine and my battery charges 100% and last all day as normal. I can connect to the USB port and see my phone for a short while but it will suddenly disconnect.
But same as before it suddenly disconnects and will reconnect cycling continuously. I also believe it is the charge circuit because when it is charging, i hear the phone constanlty beeping from turning the schreen on/off. Same as when it is plugged into the usb port on computer.
Am tempted to buy a battery, but is can run the phone on the USB port without a battery in the phone. Problem continues without a battery...disconnecting and connecting to the computer.
Zecred said:
This may be fixed, for now. However, in the future, there is a small workaround that you can use so that you're not required to wipe your phone every time this happens.
Here's what I do:
Since the device's connection is severed after the use of a certain amount of power, we can control the power management of the port that the device is connected to.
On WinXP:
Enter "Control Panel" > "System"
Click on "Hardware"
Click on "Device Manager"
Find the "Universal Serial Bus Controllers" section
Click the "+" next to that, and find the "USB Root Hub" that the device is connected to.
Right-click on the Hub, then select "Properties"
Click on the "Power Management" tab
Then, UNcheck the box that says "Allow the computer to turn off this device to save power."
This will prevent the connection from resetting. It's a quick workaround that works pretty well for me.
However, I ought to note that the changes should be undone after you're done with syncing the device, ESPECIALLY if you're on a laptop. Otherwise, you could risk a lot of battery/power usage within a short time, even if there is no device connected to that port.
Good luck, I hope this helps.
Cheers!
-Robbie (Zecred)
Click to expand...
Click to collapse
I was plagued with this same problem, until I tried the above fix, and it works brilliantly! No more disconnects, great stuff.
It's pretty old topic but maybe someone has same issue and doesn't want to loose data. I had similar problem (couldn't connect to device, also couldn't install/uninstall any stuff because of no-space-available error).
I managed to download all pictures/documents via adb - worked pretty well. A sample command to retrieve all camera pictures:
adb pull /mnt/sdcard/DCIM

Galaxy S3 i-9300 Cracked screen + touch screen. Need to view call history or SMS.

I dropped my s3 and now it has a very thin crack on it. First I was able to see some colours but now it is only black - touch screen gave no response aswell. I was also lucky enough to get the battery out on the initial drop so now all I can do is turn the phone on with or without simcard and let it connect to Wi-Fi. There were no SD Cards aswell.
The phone is not rooted, it is just "stock" in every way.
Getting it repaired costs more than what I paid for it while buying it from a friend years ago so I'm not even considering to get it repaired, I will buy a new smart phone, probably a Galaxy Note 4 or 5. (I'm not sure but this info might be useful. My smart phone knowledge is not much but may be there is a way to fix my issue(that I am explaining below) with the use of a Galaxy Note - without disintegrating the new Note)
My problem is that I need to retrieve a phone number that I didn't have the chance to save yet at the time of the drop. The number is probably one of the latest 5 in Call History and there was also an SMS that came from that number - that specific SMS was saved on the phone, not the simcard.
Absolutely nothing happens on computer side(Windows 7 Ultimate) when I plug it via USB. Can't see the content of the phone in File Explorer or anything else. I updated drivers. The phone starts charging, though.
Samsung Kies does not work as it does not recognize the phone when connected via USB and I need to scan the QR Code to connect it via Wi-Fi which is impossible since I can not give any commands to the phone nor see anything but a black screen.
I have this Samsung Link program. It recognizes the phone through Wi-Fi and I can browse files in the phone from my computer. I checked all files, there is nothing SMS or Call History related. On my web searches, I found out that SMS messages are stored in "/data/data/com.android.providers.telephony/databeses/mmssms.db" but there are no such folders that start with "com.android.providers".
I did not have debugging or other things active at the time and I can not turn anything on or off. It only has Wi-Fi enabled.
I can't even turn the phone off except for pulling the battery out since I need to touch the shut down option that comes in the menu when you hold the power button on the side.
Is there a way to view my Call History or SMS messages from my computer? Please bear in mind that I can not install any apps or give any commands at all to my phone by the use of its screen and it is not recognized by the computer when it is connected via USB.
Most success I've had is the program called Samsung Link that allows my computer to connect to the phone by Wi-Fi and browse files, pictures, videos and such. (Also I did another check for both USB and Wi-Fi connections while typing these. USB still does not work)
I do not have access to another phone to swap screens-motherboards-whatnot.
Kind regards.
angred said:
I dropped my s3 and now it has a very thin crack on it. First I was able to see some colours but now it is only black - touch screen gave no response aswell. I was also lucky enough to get the battery out on the initial drop so now all I can do is turn the phone on with or without simcard and let it connect to Wi-Fi. There were no SD Cards aswell.
The phone is not rooted, it is just "stock" in every way.
Getting it repaired costs more than what I paid for it while buying it from a friend years ago so I'm not even considering to get it repaired, I will buy a new smart phone, probably a Galaxy Note 4 or 5. (I'm not sure but this info might be useful. My smart phone knowledge is not much but may be there is a way to fix my issue(that I am explaining below) with the use of a Galaxy Note - without disintegrating the new Note)
My problem is that I need to retrieve a phone number that I didn't have the chance to save yet at the time of the drop. The number is probably one of the latest 5 in Call History and there was also an SMS that came from that number - that specific SMS was saved on the phone, not the simcard.
Absolutely nothing happens on computer side(Windows 7 Ultimate) when I plug it via USB. Can't see the content of the phone in File Explorer or anything else. I updated drivers. The phone starts charging, though.
Samsung Kies does not work as it does not recognize the phone when connected via USB and I need to scan the QR Code to connect it via Wi-Fi which is impossible since I can not give any commands to the phone nor see anything but a black screen.
I have this Samsung Link program. It recognizes the phone through Wi-Fi and I can browse files in the phone from my computer. I checked all files, there is nothing SMS or Call History related. On my web searches, I found out that SMS messages are stored in "/data/data/com.android.providers.telephony/databeses/mmssms.db" but there are no such folders that start with "com.android.providers".
I did not have debugging or other things active at the time and I can not turn anything on or off. It only has Wi-Fi enabled.
I can't even turn the phone off except for pulling the battery out since I need to touch the shut down option that comes in the menu when you hold the power button on the side.
Is there a way to view my Call History or SMS messages from my computer? Please bear in mind that I can not install any apps or give any commands at all to my phone by the use of its screen and it is not recognized by the computer when it is connected via USB.
Most success I've had is the program called Samsung Link that allows my computer to connect to the phone by Wi-Fi and browse files, pictures, videos and such. (Also I did another check for both USB and Wi-Fi connections while typing these. USB still does not work)
I do not have access to another phone to swap screens-motherboards-whatnot.
Kind regards.
Click to expand...
Click to collapse
You won't be able to view the stuff you're looking for with a file manager on PC, Windows can only view the MTP portion of your sdcard, it cant access or view your system partition which is where mmssms.db is located. You will need to have the device rooted in order to retrieve the files you're after.
You can connect a USB mouse to your device and make selections using the mouse instead of touch, the tricky part is knowing where things are on the display to select them, you can use screenshots of the needed screens from another device like yours. If you can get it to connect to PC via VLC you can share the screen to your PC and navigate that way(you'll need root to access the folder you're after), if you can get it to screencast you can navigate that way also.
Regardless of whether you repair the screen or not, you will have to root the device to do what you're doing.
Sent from my SCH-I535 using Tapatalk
angred said:
I dropped my s3 and now it has a very thin crack on it. First I was able to see some colours but now it is only black - touch screen gave no response aswell. I was also lucky enough to get the battery out on the initial drop so now all I can do is turn the phone on with or without simcard and let it connect to Wi-Fi. There were no SD Cards aswell.
The phone is not rooted, it is just "stock" in every way.
Getting it repaired costs more than what I paid for it while buying it from a friend years ago so I'm not even considering to get it repaired, I will buy a new smart phone, probably a Galaxy Note 4 or 5. (I'm not sure but this info might be useful. My smart phone knowledge is not much but may be there is a way to fix my issue(that I am explaining below) with the use of a Galaxy Note - without disintegrating the new Note)
My problem is that I need to retrieve a phone number that I didn't have the chance to save yet at the time of the drop. The number is probably one of the latest 5 in Call History and there was also an SMS that came from that number - that specific SMS was saved on the phone, not the simcard.
Absolutely nothing happens on computer side(Windows 7 Ultimate) when I plug it via USB. Can't see the content of the phone in File Explorer or anything else. I updated drivers. The phone starts charging, though.
Samsung Kies does not work as it does not recognize the phone when connected via USB and I need to scan the QR Code to connect it via Wi-Fi which is impossible since I can not give any commands to the phone nor see anything but a black screen.
I have this Samsung Link program. It recognizes the phone through Wi-Fi and I can browse files in the phone from my computer. I checked all files, there is nothing SMS or Call History related. On my web searches, I found out that SMS messages are stored in "/data/data/com.android.providers.telephony/databeses/mmssms.db" but there are no such folders that start with "com.android.providers".
I did not have debugging or other things active at the time and I can not turn anything on or off. It only has Wi-Fi enabled.
I can't even turn the phone off except for pulling the battery out since I need to touch the shut down option that comes in the menu when you hold the power button on the side.
Is there a way to view my Call History or SMS messages from my computer? Please bear in mind that I can not install any apps or give any commands at all to my phone by the use of its screen and it is not recognized by the computer when it is connected via USB.
Most success I've had is the program called Samsung Link that allows my computer to connect to the phone by Wi-Fi and browse files, pictures, videos and such. (Also I did another check for both USB and Wi-Fi connections while typing these. USB still does not work)
I do not have access to another phone to swap screens-motherboards-whatnot.
Kind regards.
Click to expand...
Click to collapse
You can also try flashing a custom recovery(CWM if you can get it, what I'm talking about might not work with TWRP and if it did it would still be tricky). CWM can be used by the hardware keys to make selections where TWRP is touch which wouldn't work for you. With a CWM custom recovery you could make a backup of the device then copy the backup over to PC then extract everything you need. You could even root and flash TWRP then boot to TWRP and connect to adb and use adb to create a backup, there are instructions that are easy to find for creating backups with adb, just make sure you understand the instructions so that you're sure you're retrieving everything you need. Then extract what you need from the adb backup.
Maybe easier but more time consuming, contact your service provider and have them send you a copy of your call history, it should all the numbers you've called during the period of time that you ask them for.
Sent from my SCH-I535 using Tapatalk

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