Okay all. Usually I don't post and just lurk around here to find the answers to my issue. This time after reading 300 posts about Activesync and the TP my problem is still not resolved.
Up until last Friday I have been able to sync the TP with my computer running WinXP via the USB connection. I sync with my exchange server OTA but use the USB connection for file transfers. My computer won't recognize that the TP is even plugged into the USB now. It still charges, but doesn't do anything else. I've rebooted the machine and TP, reinstalled Activesync on computer, unchecked the "enable advanced network functionality" box, changed USB cords, verified that I have the correct three repllog.exe values in my notification queue, and even hard reset the TP. Still no luck. I would think that it's something to do with the computer except that I plugged my Mogul in to check and it synced instantly.
Does anyone have any more ideas why the TP would not be registering as connected? You all are amazing when it comes to stuff like this, so any help would be greatly appreciated.
Thanks in advance.
uninstall the Windows Mobile-based Device from the
network adapters section of Device manager on the PC.
control panel -> system -> hardware tab -> device manager button
restart pc and plug in the phone via usb and select active sync.
also the reason this may work in your case is i have had to do this for a friend.
windows installed the general rdnis driver however each device has a different
instance installed and thus the one device can have a corrupted driver yet the
other works perfect.
i see that u used another usb cable, cuz once it happened to me that the cable would charge but vista wouldn't recognize my TP "unrecognized USB device" , until i changed my usb cable!
Well I finally just went to a friend at the Sprint store and he swapped me for another TP. The new one works perfectly with the same setup that the other wouldn't. I can only guess that somehow the USB connection on my phone failed somehow. Just wanted to post this in case anyone else may have this issue in the future. Thanks for the responses.
This problem has happened on a friends, as well as just happening to mine (about 20 minutes ago). The usual fix which seems to clear it up:
1 - Hook up phone to computer
2 - On phone, start ICS (Internet Sharing in Start -> Programs)
3 - Select PC Connection "USB" and Network Connection of any type (if Sprint stock ROM, I recommend using "Sprint")
4 - Hit the "Connect" soft-key (bottom left)
If you've never used Internet Sharing on the phone, your computer should install some drivers... Once that is completed, click the Disconnect left soft-key on the phone. Now disconnect the cable from the computer.
Close out ICS or soft-reset the phone.
Once the phone is back up, plug it in - it should work.
I don't know what is getting reset in the phone, but unless I connect with ICS, then ActiveSync will not connect whether I soft-reset or not.
The same thing happened with my phone.... I took it to the Sprint store and they even tried a hard reset. It worked once after that then again it wouldn't sync. So they just replaced mine.... It was like you said.... some malfunction in the phone itself.
Hope HTC can figure out why this is happening.
Touch pro not sync
I can sync with my Vista Laptop and my friends xp machine but not to my xp desktop. I have tried many different cables. Each time I try something new, I toggle the "enable faster data synchronation box on USB to PC on try to sync then off then try to sync.
I have tried to delete all the usb drivers and rebooted to let the computer put in a new set.
I have tried to delete all the non running programs in my device manager using view hidden files.....
I have uninstalled active sync and then reinstalled it.
I have hard reset my phone a few times to no avail.
I went and bought a blue tooth adapter so I could sync using blue tooth and this computer does not do a good job of recognizing the adapter, but it did recognize it the first time but, could not pair the two. my blue tooth adapter is now coming up as a an unknown device
when i hook up the phone this is the message i get:
USB not Recognized,
One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message....
Any ideas?
Thanks,
Kent
MCW junior member THANKS....
thanks so much, this worked for me I could not sync my tasks or calendar, once I did what you said here I did get and Error Code 67..then cannot connect saying remote party has ended this connection...whatever that means...but anyway it proceeded to start automatically resynching and walla..all of sudden my tasks and calendar were on my computer ....first time I was ever on this forum ....I shall continue reading and learning here...so appreciate your help...I love my HTC Touch Pro and have just figured out how to connect to my big screen tv with only an MP3 or the like cable...works beautifully...except picture on tv is not the clearest...I will work on perfecting that next if it is possible...
Then I want to figure out how to get the phone connected to my computer screen, just like I did to my TV...then your phone acts as a controller...it's so cool!!
Michele S
Ok I just found a solution for this, at least under Vista.
Click Start > Settings > Connections (tab)
Choose USB to PC
Once I removed the check mark next to "Enable advanced Network functionality" and clicked OK, my PC immediately saw my TP.
Hope this helps someone.
so what does the faster syc option do?
Ok so I searched the internet and found the advice to turn off the faster sync option on the phone.
After trying everything else I figured what the heck..
So it worked.
(btw windows adds a dif driver rather then the window-mobile baised device driver... )
So what does this option do? What does it point to being the problem on the computer?
Thanks,
HA>!
dashrender said:
ok i just found a solution for this, at least under vista.
Click start > settings > connections (tab)
choose usb to pc
once i removed the check mark next to "enable advanced network functionality" and clicked ok, my pc immediately saw my tp.
Hope this helps someone.
Click to expand...
Click to collapse
yeah i was having the same problem...my cpu would just recognize my phone as a mass storage device... Read your solution. And it worked... Damn i feel like a moron should have checked. Thanks!
I am having the same problem except the enable advanced network functionality option is checked and grayed out so it can't be unchecked.
I am running a 6.5 rom...
Any suggestions?
Solution solved
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
tjrmoney said:
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
Click to expand...
Click to collapse
Think of this step as telling your tp to quick boot/sync if nothing between the device and the reciving pc has changed (ie: hardware, software etc.
Enables faster syncing and quicker connection and authentication between pc and WM device. Reason for unchecking this to make it work?, by hard-reseting or changing specfic phone information you've reset specfic settings that are registerd with your pc.
i was having this problem with my sprint tp2 and tried it and worked. wish i would of learned if before reseting my computer and losing some windows i had open and the hard reset on my phone and losing all my contacts now i gotta go back to sprint store to get them again.
Works on the Touch2
I had this problem, which was driving me nuts especially as it was intermittent. I found Dashrender's advice and followed it except for turning off "Enable faster data synchronisation". Brilliant, works perfectly, thanks.
But what are HTC doing putting something in the software that fouls things up?
I knew i wasnt loosing my mind!
I have been workn on phones for a while. And have just been freakn about these same Issues Sony vio with 64bit vista. Thanks for all the tips. only took 6 hrs of pain to figure it out myself.
I have a similar problem now with my USB to PC . i have used this usb cable for many flashes but now when I plug it in, my computer doesnt recognize the usb device. also TV-Out pops up on my phone too. what is that all about? i dunno what to do
just found this thread searching for why my tp2 wouldn't sync. somehow under usb to pc i had it set to disk drive instead of active sync. checked it and works like a charm, can even see it in my computer now.
Related
I have been experiencing some issues when trying to connect and synchronise my XDA2 with my desktop and I was wondering if it was a known issue. Firstly, the XDA2 has had it's ROM updated to 1.60.50.
The problem is when I try to connect to ActiveSync 3.7.1 more often than not, it connects, user authenticates and shortly after disconnects before it even starts synching. The only time I can guarantee it will work is when I re-install ActiveSync 3.7.1 and bond the devices for the first time. Eventually I isolated it down to a problem with the XDA2:
I have two means of synchronising - with the USB cradle and via a bluetooth dongle therefore it is not a case of a faulty cradle. The USB's on my computer are USB 1.1, not the latest USB 2 but I do not see that as an issue.
After a hard reset of the XDA2 and no extra software installed, I still experience the problem so it is not a software issue, which only leaves a problem with the XDA2. There is a possibility that the user authentication fails and that is the reason it disconnects but I would expect an error message telling me so - is this the case?
So in summary, connects when re-install activesync 3.7.1 and will continue to reconnect while the computer is turned on. But after you turn the computer off and restart it, more often than not when you attempt to synchronise, it opens the port, connects, user authenticates and then suddenly stops. The signal bar changes to the connected columns and then back to the normal radio columns.
Have there been any issues like this before?
Activesync XDA II problems - a coincidence ?
I have exactly the same problem. I'm not sure exactly when it started, but I think it was about a week ago.
I've done hard resets on the XDA and tried everything I could think of, but still can't get it working. Up until about a week or so ago it was all working fine and had been for months.
Some of the things I have tried have been :
- hard reset the XDA.
- uninstall activesync 3.71, delete the activesync dir, download a fresh copy and install.
- do the above but using version 3.7
- delete partnership.
- delete the PPC device from Device Manager and start again.
- switch off AV software, firewall etc
- uninstall and re-install Outlook 2000.
- uninstall Outlook and install Outlook 2002
- Tried connecting using IR instead of USB
- Tried BT but the port sets itself up as COM10 which AS cannot see !
- numerous other things that I won't bore you with !
Nothing works. I get a brief glimmer of hope and then it packs up again.
I'm using a Toshiba Satellite Pro with XP Pro and I was at the point where I was about to back up back up my personal files and use the system restore disk on it. I was chatting to a friend this afternoon and mentioned my problem. He told me that there are a number of people in his office, all of them have XDA II's, and all of them have got this exact same problem. All of them had a working and stable Activesync until about a week or so ago and now NONE of them can get connected and have the same problems that you described.
This seems more than a coincidence to me and doesn't sound to me like an XDA problem. Could this be some Microsoft updates / patches that have screwed things up ?
BTW - the XDA seems rather useless when you can't get any software or data in or out of it !
Chris
====
I also had exactly the same problem for me.
I tried everything, nothing worked.
I had to make a hard reset then reinstall manually all the software (backup didn't solve the problem too).
Now, everything is OK,...so far!
ActiveSync problems
I think the difference is that both myself and the guy that started this thread have done hard resets and it still doesn't work.
Chris
====
I think I have found a routine whereby it seems to work (although this could be all nonsense).
Right click on the activesync icon and open it, click on Options, do nothing and close the dialog box (that part probably isn't necessary), now try to sync from the XDA2. Using a bluetooth dongle to sync, this now works everytime (so far)
I thought you had cracked it. It synchronised ok, but then dropped the connection shortly afterwards. It's now back to sitting with the spinning green wheel and the message 'Connecting ...', which never actually connects. The XDA displays a message box saying 'Communications Error', 'Cannot start communications with the desktop computer. Re-connect your device. If the problem persists, see Microsoft Activesync Help'. Which is a fat lot of good !
It's all back to where I started !
Chris
====
HI Guys,
I've got a really annoying problem with my TG01. When i have it connected to the computer it will not stay connected in ActiveSync mode. It connects for a minute or so then will just disconnect on its own.
I've tried using the advanced funtionality selection and without it but the same occurs.
It's not an issue for syncing as i sync using the Gmail push features so this occurs wirelessly, but the issue occurs when copying files across to the phone as it will disconnect while transferring.
Also when i put into USB storage mode it seems to freeze the computer - sometimes it doesn't and will just open up fine.
Has anyone else experienced this issue or know how to fix it - it's driving me insane...
Oh i'm using Vista X64 and Windows Mobile Device Centre if it helps.
Cheers
Paul
@paul
I've encountered an identical problem after flashing the new update UK-ROM(on xp and activesync), I managed to resolve it somehow, unfortunately I cannot remember which way... Something in activesync settings & device id, I guess...
Try other name for device id, my advice...
I use my TG01 on a Mac. Unless I plug the TG01 into a USB port on the machine directly (strictly no USB hubs, even powered ones) I get this problem, whether using Mass Storage mode (allows direct access by the Mac OS to the SD Card as normal) or ActiveSync mode (which I can connect to a 'virtual' Windows XP machine running under Parallels in a Mac Window) for those programs (Apps?) that need to be installed via ActiveSync.
May be an obvious suggestion, but have you tried different USB sockets?
Failing that, do you have Internet Connection Sharing switched on on the Windows machine? Could any Anti-Virus software be trying to block the serial ports on the TG01. Or have you any other Sync or virtual serial port drivers (Satnav, Palm, iPod etc) or similar type of sync software running that might be periodically polling the USB ports?
Time for a handset swap
paulrgod said:
I've got a really annoying problem with my TG01. When i have it connected to the computer it will not stay connected in ActiveSync mode. It connects for a minute or so then will just disconnect on its own.
Click to expand...
Click to collapse
I had the same problem with my first TG01. Only solution I could find was to get Orange to swap the handset for another one.
I do think that it's a hardware problem as (1) my replacement handset never displayed this problem, despite having the exact same software/configuration and (2) an internet search on this problem showed at least one other user resolving it with a handset replacement.
Thanks for the suggestions guys - checked Virus scanner and Firewall but the same is occuring.
Looks like i'll have to give Orange a call.
Will they swap it for a new one or will it be a refurb? And how long does it take?
Also i am a contract customer but bought this phone on PAYG and just swapped the sim over - will they still be ok with replacing it?
Well i recieved my replacement this morning and have another replacement coming tomorrow.
The replacement was scratched and scuffed on all its corners, it looked like it had been dropped and one of the corners is coming apart.
The first call i made, the other person said they could only hear screeching like bad feedback between mic/speakers.
Not happy.... Let's see what the next replacement is like..
i found a way to make the tg01 staying connected to a pc: goes in setup/connections/usb to pc then uncheck the advanced fonctionnalities.
jeams said:
i found a way to make the tg01 staying connected to a pc: goes in setup/connections/usb to pc then uncheck the advanced fonctionnalities.
Click to expand...
Click to collapse
Tried that mate - it was a fault with the handset, the replacement connects fine, but is in poor condition and people can't hear me - so this ones going back too.
paulrgod said:
Tried that mate - it was a fault with the handset, the replacement connects fine, but is in poor condition and people can't hear me - so this ones going back too.
Click to expand...
Click to collapse
Well that's not very fair!! I always keep a screen protector on and only keep my phone in an empty pocket so if I simply put a cloth over it, I could pass it off as brand new! Now what happens if I need a replacement? I would expct to receive one in the same condition as mine Did you have to send the original first or did they send you a replacement and then you send yours back?
yh guys
same problem here
im runing on the windows 7 and using the windows mobile center device
can any help here
mant thanks.
qasi said:
yh guys
same problem here
im runing on the windows 7 and using the windows mobile center device
can any help here
mant thanks.
Click to expand...
Click to collapse
Yes, It's very annoying, I've been using Windows mobiles for ages and never have had this problem before. On TG01 with WM6.1 and WM6.5 as well, Active Sync cuts the connection after few minutes, randomly.
I've tested different programs to connect TG01 with PC like Pocket Controller (different revisions) without success. That's something related to TG01, because I have a Xda Flame and I can connect perfectly and indefinitely with it (I use XP Professional and ActiveSync 4.5.0) .
The only roundabout that I've found is connecting to PC towards Wifi instead of towards USB port (TCP/IP Connection). With Pocket Controller I can see my TG01 on the PC screen an edit text, interchange files, perfectly even if my device is in another room....
This is an issue that should be fixed with a coocked ROM ( but perhaps it's related to a hardware problem.. who knows?)
Cheers
If you are using vista or win 7 set up to your phone the "usb mode" at "activesync mode" without checking the "enable advanced.....".
Plug your phone to the usb port and go to the "device manager" of your pc, look where it says "mobile devices" click on it and at "microsoft usb sync"
do right click with your mouse and select uninstall driver. Your driver will be uninstall and after this will be reinstall alone.
To the new driver right click with mouse and select update driver, after a while it will give you the message that no updates found.
Close it leave to pass 2-3 minutes and go run "windows update" with your phone pluged on pc (don't unplug the phone on all the steps),
you'll see that is an update about 11mb (if you haven't allready install it) both for pc and phone. Your phone will be connect but maybe in future have the same problem,
in this case you uninstall and reinstall the driver from device manager and will be connect.
Now if you want to transfer files from pc to phone is better to set the "usb mode" of your phone at "mass storage mode" and transfer them at sd card.
Today i plugged my phone to the usb cable and instead of getting the usual connection option screen... nothing... The phone charges but no Data transfer. Did hard reset, still nothing.. now im stuck with the old firmware... any help plz?
might be the cable that you're using. i used before a cable that is not the original and the same thing happened to me, i.e. pc cannot recognize device.
Try Settings-->Other-->USB To Pc-->UNCHECK (enable faster data sync) this should help...
cable : original came with the phone (used to work up until b4 yesterday) also tried another micro usb cable that came with me N900 but still nothing.
I did the un-check "enable faster sync" still nothing
Did soft reset, hard reset using volume keys, and factory reset from phone setting itself. still nothing.. the phone charges.. but no data transfer.. its something to do with the phone because i tried multiple PC's the phone doesn't bring up the connection type option page
Epiclipto said:
Today i plugged my phone to the usb cable and instead of getting the usual connection option screen... nothing... The phone charges but no Data transfer. Did hard reset, still nothing.. now im stuck with the old firmware... any help plz?
Click to expand...
Click to collapse
Altho u have tried with diff PCs,try reinstalling MS Activesync on one PC.
did that too
when you make/recieve a call, does the loudspeaker come on?
nope everything is normal except no data transfer when connected to usb...
Epiclipto said:
did that too
Click to expand...
Click to collapse
Now pls chek whether USB2 is enabled in your PC Bios...
The cable used to work before, and I tried it on multiple PCs, how can it be that USB2 is diasbled?
Epiclipto said:
The cable used to work before, and I tried it on multiple PCs, how can it be that USB2 is diasbled?
Click to expand...
Click to collapse
No harm in checking.Infact i faced similar issue once and the USB2 was disabled.It took me an entire week to diagnose the problem.These PCs have got a mind of their own and do mischievous things on their own without our knowledge.
But since its not working on multiple PCs,i am not sure.We'll hav 2 wait 4 a solution i guess...
hmmmm.. would a full system format and re-install be possible? and would it fix it? (talking bout on the phone)
HELP, HELP
SAME PROBLEM WITH HTC2 T0MOBILE
even on the boot loader screen, it charges but no USB stuck on serial.
even when on sleep mode and plug the cable orange led is on but it didn't wake up for choose (active syn or stoeag memory)
PLEASE HELP
i can do nothing, HSPL or rom upgrade
the cable and the USB drivers are tested more than 100 times
Most horror problems I had with the USB sync have been down to not having the latest version fo Activesync from microsoft. Uninstall the old version thwen reboot - now download the 4.5 version which I think is the newest and last version they made (unless im out of date) and then reboot the machine, then connect up the phone - but not immediately after the machine has booted wait a couple on mins, Windows takes longer than it often appears to be ready to go. One your hard drive led flashing light has settled down it is probably time to try. Then see if it finds all the devices in your phone.
If it doesnt go into the control panel and double click system, hardware tab, then select device manager and see if there are any devices with a yellow sign with a "!" in them. If there are delete them and then unplug the phone and plug it back in again. It might get past some stuck things. If it doesnt see anything new on device manager theres a menu at the top and look for "scan for hardware changes" this gives teh device manager another look at what its got connected.
If that fails open up the USB section under in device manager - its got a little plus next to it, press that plus and it open up all the names of chips you have for your USB control on the pc's motherboard. Write down the numbers and go and get the correct up to date drivers for that type of USB and install them. Then try the process again. Sometimes deleting the USB drivers and just doing a "scan for hardware changes" again, will reset the USB drivers and start things working, however it can get tricky if your using USB mouse and Keyboard to select anything if you delete the USB, because thats what the KM/mouse relies on to control teh machine, so have a PS2 mouse plugged in if you can. If that fails I would suggest reinstalling windows as its probably knackered. It amazing how things start to work wonderfully on a fresh copy of windows.
I have been where you are! And tried every suggestion that was given here. It all came down to the cord. I actually went through 3 different cords before I found one that worked and found that by accident. I bought an external drive and that cord works. For whatever reason, that is the only cord that now works for me. I only use it for data transfers. i use the other cords for charging.
Samsung fascinate
rooted
windows 7 with Samsung 64 bit drivers installed
back to stock DL01 and then OTA DL09 about five times today.
Here is the problem, when i mount my phone, intermittantly Windows 7 doesnt give me the pop up window that lets me view my sd card files. It gives me a pop up window with 2 choices:
Option # 1. View your files - this really doesnt let me view anything except 4 files one of them being a " Bootloader file "
Option # 2. Install Bootstrap Loader exe.
I have had my phone since september and rooted, rom"ed OTA"ed all of it and today this started happening.
When i look in Drives and Printers my phone is listed as a CD Drive and not a Mass Storage Drive.
Just curious if any one else has had this issue and what might have caused it to start happening.
I installed Samsung Kies earlier this afternoon but uninstalled it since it was pretty much worthless to fascinate owners and the U.S. isnt supported.
Any input would be appreciated. Thanks in advanced for any info.
have you tried re downloading the drivers from samsung.com? it worked for me.
This has been talked about in several places already. It is a common bug with DL09. The best solution is to flash one of adrynalyne's 1/18 test kernels found here. I hope this helps!
BTW: make sure it is one of the kernels with the cd fix
when im on 2.1 aosp, i have that same issue, to fix reboot with debugging enabled
Seems to be related to some new 'Media sync' option.
I did some playing around and the following seemed to let me 'mount'
the phones as before. ( But I dont like it. )
Hoping for some direction from Verizon tech on
a) what is media sync ?
b) how do I turn off permanently If I dont need or want to use it?
Unplug phone from usb cable.
Then on Phone... Menu...Settings..USB settings
Change to ' Ask on connection'.
then press home button.
Plug in USB cable.
When prompted...Press 'Mass storage'.
Now wait...wait..wait. Took about 30 to 45 seconds.
Annunciator bar should have usb symbol. Drag it open.
Press usb connected....Press Mount..
My laptop now recognized the SD card on E drive.
Copy files as usual.
When done...Open Anunciator bar and 'Turn Off' USB storage.
Media Sync is a mode that allows programs such as Windows Media Player and Rhapsody to access your SD card and copy over DRM protected music.
Sent from my Samsung Fascinate
Thanks for this, it worked
not sure if it helps with the problems with 2.2 but whenever i had this issue on 2.1 this is what i did, turn off your phone with the usb cable in and turn it back on with the phone still plugged in. It always seemed to work for me
From your homescreen when you hit menu go to usb settings then make sure the little radio button for mass storage device is selected. That was my problem after the latest OTA from verizon. Also it takes like 15 seconds for it to all sync up.
i have searched these forums hi and low, googled, etc. still cant find an answer....
on djo5,dl09 i was able to plug my phone into the usb port in my car, then mount my sd card, and it would automatically connect and find my music and start playing it.
on either dl30, or eb01, i cannot get it to work.
it is very frustrating. everytime i try, (all different combinations debugging on/off mass storage/ ask on connect, etc.)
i get a "device connect failed" message.
does anyone else have this issue?
has anyone been able to get this to work?
Another fix when it shows up as a CD-ROM drive is to right click and eject. Seems to work every time for me.
Sent from my SCH-I500 using XDA App
zparlet said:
not sure if it helps with the problems with 2.2 but whenever i had this issue on 2.1 this is what i did, turn off your phone with the usb cable in and turn it back on with the phone still plugged in. It always seemed to work for me
Click to expand...
Click to collapse
Thanks your idea of reboot while still plugged in saved me. Tried every other idea with no cure.
Thanks for the post.
Just installed Superclean 2.6 and had issues. I tried ejecting the CD Rom device in Windows, but that didn't work. I changed the usb settings from Mass Storage to Ask On Connection and then tried it again. This time I received the Android guy asking to mount the drive. Yay! It worked! It does however show both a CD rom drive and the mass storage drive in Windows XP.
On another note, I found that if I plug in my phone without unlocking the password first it locks up the phone until I unplug the usb cable attached to the pc.
Make sure you are using a USB cable that has a good connection (like the original one). I bought some aftermarket cables, and while they are good enough for charging, I really think they fit too loose to keep a secure connection.
apnews said:
Seems to be related to some new 'Media sync' option.
I did some playing around and the following seemed to let me 'mount'
the phones as before. ( But I dont like it. )
Hoping for some direction from Verizon tech on
a) what is media sync ?
b) how do I turn off permanently If I dont need or want to use it?
Unplug phone from usb cable.
Then on Phone... Menu...Settings..USB settings
Change to ' Ask on connection'.
then press home button.
Plug in USB cable.
When prompted...Press 'Mass storage'.
Now wait...wait..wait. Took about 30 to 45 seconds.
Annunciator bar should have usb symbol. Drag it open.
Press usb connected....Press Mount..
My laptop now recognized the SD card on E drive.
Copy files as usual.
When done...Open Anunciator bar and 'Turn Off' USB storage.
Click to expand...
Click to collapse
4GivenByChrist said:
Another fix when it shows up as a CD-ROM drive is to right click and eject. Seems to work every time for me.
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Thanks guys, this combination worked perfectly for me.
Just fyi, this is due to Verizon bloatware that has been inserted I to the kernel. Adrynalyne and company managed to flush it out of the Eclair kernel, but since we don't have kernel source code for the Froyo kernel yet, there's nothing that can be done at this time. When source is available, this will be fixed by our devs.
Sent from XDA Premium on my Super Clean Fascinate
Hi mates,
since this evening, my Galaxy S2 (unbranded, unrooted, with stock firmware) was connecting fine with my PC in the "kies mode". I could use kies flawlessy, and I could regularly see my phone in my windows 7 (x86) explorer, and use explorer to read and write files from and to its memory.
Then, this evening, I got a notification, from kies, that an update (of kies) was available (2.0.2.11071.182.2), and I gave my consent to the updater. It did all its dirty job but after the installation of the new version, despite the phone connects via USB, every time I try to access the phone's memory from the PC, the connection drops. It restores backafer one second or two, but then again, if I try to access the phone's memory, it drops agains. The problem appears indifferently when accessing phone's memory from kies, and when doing it from windows' explorer, and this makes me suspect of the drivers, that the new version of kies brought along.
The phone connects correctly to the PC in the direct USB mode, and I can access its memory with no problem, and this also suggests that the problem should be the drivers.
So I uninstalled everything (new kies and drivers), and rebooted the PC, then I dowloaded what I believe is the previous version of kies: 2.0.1.11053.99.3, and launched its installation. After the end of the process, I rebooted the PC, just to be safe. According to the list of the installed software in my PC (in "Control Panel > Uninstall a program"), the drivers have rolled back, as expected, to version 1.3.2410.0 (before they were 1.4.something).
At the first connection of the phone to the PC after the reboot, I got notification from windows that the device installed correctly and it is ready to use (all the tree drivers are indeed reported as installed correctly)...
The point is that all this did not solve the problem at all, and USB connection still behaves exactly as badly as before.
I tried again uninstalling and reinstalling everything, also adding a manual clean up of the windows' registry from any entry related to "samsung", checking that the phone was not set in "USB debugging" mode, and disabling the antivirus, but despite everything appears to be fine, the phone regularly keeps on refusing to maintain USB connection alive everytime I try to access its memory.
What drives me mad is the fact that until this evening, everything was working flawlessly!
What else can I try????
I've just made a test on another PC running windows XP, with latest Kies 2.0.2.11071_128 installed. It's my office PC, and although I'm not 100% sure, I seem to remember that, until yesterday, my phone was connecting fine with it, and with that version of kies. But now, all of a sudden, I have the same problem also with this PC...
So, likely, it is a problem of the phone... the MTP application restarts everytime I try to access the phone from the PC, so... what can I try on the phone, to see if I can fix this annoying issue? I DON'T WANT TO FACTORY RESET MY PHONE, PLEASE!!!!
If any of you has any suggestion, I would be more than grateful...
JuniorGG said:
If any of you has any suggestion, I would be more than grateful...
Click to expand...
Click to collapse
I had the same problem the other day and I could not find a way to fix it, in the end I did a factory reset from Settings/Privacy and its ok now, just wiping cache did not fix it, factory reset was needed.
Dear Odia, thank you very much for replying and giving me a clue.
So... it appears that there's nothing else to do, is there? Buhahhaa!!! I want to cry!!!! I haven't made a backup and resetting the phone will be really painful... I'm already starting to feel the pain in my ass!!!
By chance, do you happen to know if I will have to buy again the apps I have already bought from the market? I have always kept both "Backup personal data" and "Automatic restore" ticked in "Settings>Privacy"... Could this be of any help?
JuniorGG said:
Dear Odia, thank you very much for replying and giving me a clue.
So... it appears that there's nothing else to do, is there? Buhahhaa!!! I want to cry!!!! I haven't made a backup and resetting the phone will be really painful... I'm already starting to feel the pain in my ass!!!
By chance, do you happen to know if I will have to buy again the apps I have already bought from the market? I have always kept both "Backup personal data" and "Automatic restore" ticked in "Settings>Privacy"... Could this be of any help?
Click to expand...
Click to collapse
You can always make a backup now before the reset and you will not have to buy paid apps again.
Yes but how can I backup my phone if kies will loose the connection with the phone as soon as it tries to access its memory?
Oh wait a moment, Perhaps I could use Kies air? Deos it allow to backup the phone? 'cause I can't test it now in my office, there's no wifi here...
From what I can tell, its the amount of the power that is supplied to the USB port itself that is the issue. I have the same problem when I put my i9100 on certain computers. Same thing happens to my WD MyPassport. Certain computers it works fine, and some it will power it for a bit, but once the device starts to draw too much current, it just disconnects.
This is why I try to do all my modding and flashing on a laptop, since, for me, they seem to be the most reliable in keeping devices powered up properly.
This is certainly a good point, but in my particular case, USB connection used to work up until yesterday with all the PCs I have (2 laptops and a desktop PC), whereas since yesterday, it works with none (with and without using the same USB ports). In addition if I use straight USB connection (hence not through the MTP app used by kies), it works fine.
Anyway what you have just mentioned is actually what scares me, because it would mean a hardware fault. But I'm crossing my fingers, hopefully it's (just) a software related issue and a factory reset will solve it. After all, straight connection works, so it would be really surprising if it were a hardware fault.
I will try resetting everything when I get home. Another "nice" busy evening to account to Samsung!
I guess if all samsung customers were honestly paid for every hour spent mending/fixing the issues of samsung products, the company would declare bankrupt in a matter of a few days!
Ok, I solved the issue with a drastic factory reset.
Thanks Odia for helping.
I spent 8 hours backing up and restoring everything included all the settings and personalisations. I went to bed at 3 am, eating only a quick sandwich in front of the bloody phone.
THANK YOU SAMSUNG, I wish to electrocute all your ****ing managers.
I hate when something in a device screws up all of a sudden and noboby knows why. It could happen again any time, and again I would have to spend hours mending a stupid phone instead of enjoying my life.
By the way, does anybody knows exactly what data is automatically backed up and restored on google servers by these functions?
"Settings>Privacy>Backup of personal data"
"Settings>Privacy>Automatic restore"
I always had both tiched, and I noticed that almost all the applications downloaded from the market that were installed on the phone, were automatically re-downloaded and restored on the phone at first boot after reset, but I'm not too shure I have understood what else was automatically restored.
I just read this thread for the first time, and was sympathetic to your issue when I started reading. I could see that there had been problems, but suggestions had been made and you seemed to be making good progress.
I was getting ready for offering advice and wishing you well with your problem.
Then suddenly you start to wish physical harm on Samsung employees.
Bye.
JuniorGG said:
Yes but how can I backup my phone if kies will loose the connection with the phone as soon as it tries to access its memory?
Oh wait a moment, Perhaps I could use Kies air? Deos it allow to backup the phone? 'cause I can't test it now in my office, there's no wifi here...
Click to expand...
Click to collapse
This is a simple solution try it and it will work for you the next time you face it most of the time it is a hardware issue i have been facing the same issue and nothing helped neither the factory reset nor the *#7284# procedure.
Take a pointy object like a pin or a paper and then clean your usb slot of the phone properly cuz most of the times usb pin points gets connected with each other due to the atmosphere and metal reaction. After that it will work like a charm for you. Before commenting anything negative i would appreciate if those who are facing this issue for a long time try this and then comment
Had the same problem, solved it by upgrading the phone software.
Setting > About Phone > Software update.
No need to afraid losing files. Hope that helps.
i faced the same problem on the GalaxyS sometime back. i did factory reset too. I got the same problem again. but i remembered it working on my LG TV so i did not go for factory reset. I went for re-install of samsung's USB driver for Windows. now it is working fine.
I fully agree that Samsung needs to be more responsible and responsive in resolving the such problems without causing data losses.
[email protected] said:
i faced the same problem on the GalaxyS sometime back. i did factory reset too. I got the same problem again. but i remembered it working on my LG TV so i did not go for factory reset. I went for re-install of samsung's USB driver for Windows. now it is working fine.
I fully agree that Samsung needs to be more responsible and responsive in resolving the such problems without causing data losses.
Click to expand...
Click to collapse
You could have saved a lot of hassle by installing a custom Rom and Kernel. I hate MTP mode! Mass storage mode is much better, I never had any problems with that....
Workaround - Power Management
This may be fixed, for now. However, in the future, there is a small workaround that you can use so that you're not required to wipe your phone every time this happens.
Here's what I do:
Since the device's connection is severed after the use of a certain amount of power, we can control the power management of the port that the device is connected to.
On WinXP:
Enter "Control Panel" > "System"
Click on "Hardware"
Click on "Device Manager"
Find the "Universal Serial Bus Controllers" section
Click the "+" next to that, and find the "USB Root Hub" that the device is connected to.
Right-click on the Hub, then select "Properties"
Click on the "Power Management" tab
Then, UNcheck the box that says "Allow the computer to turn off this device to save power."
This will prevent the connection from resetting. It's a quick workaround that works pretty well for me.
However, I ought to note that the changes should be undone after you're done with syncing the device, ESPECIALLY if you're on a laptop. Otherwise, you could risk a lot of battery/power usage within a short time, even if there is no device connected to that port.
Good luck, I hope this helps.
Cheers!
-Robbie (Zecred)
Moderator please help others as this is a community problem
Archer said:
I just read this thread for the first time, and was sympathetic to your issue when I started reading. I could see that there had been problems, but suggestions had been made and you seemed to be making good progress.
I was getting ready for offering advice and wishing you well with your problem.
Then suddenly you start to wish physical harm on Samsung employees.
Bye.
Click to expand...
Click to collapse
Please don't bail out because of that comment, i have been having this issue for a month and AT&T almost sold me another phone telling me it was the USB PORT.
I changed my phone setup dialing *#7284# and changed the UART to : PDA from Modem and same for USB (to PDA) modes. This helped get connected as before it would not even recognize the phone (computer would not do so).
I was am not sure if it is not the battery or charging circuitry, as others also reported, but my charging circuit is working fine and my battery charges 100% and last all day as normal. I can connect to the USB port and see my phone for a short while but it will suddenly disconnect.
But same as before it suddenly disconnects and will reconnect cycling continuously. I also believe it is the charge circuit because when it is charging, i hear the phone constanlty beeping from turning the schreen on/off. Same as when it is plugged into the usb port on computer.
Am tempted to buy a battery, but is can run the phone on the USB port without a battery in the phone. Problem continues without a battery...disconnecting and connecting to the computer.
Zecred said:
This may be fixed, for now. However, in the future, there is a small workaround that you can use so that you're not required to wipe your phone every time this happens.
Here's what I do:
Since the device's connection is severed after the use of a certain amount of power, we can control the power management of the port that the device is connected to.
On WinXP:
Enter "Control Panel" > "System"
Click on "Hardware"
Click on "Device Manager"
Find the "Universal Serial Bus Controllers" section
Click the "+" next to that, and find the "USB Root Hub" that the device is connected to.
Right-click on the Hub, then select "Properties"
Click on the "Power Management" tab
Then, UNcheck the box that says "Allow the computer to turn off this device to save power."
This will prevent the connection from resetting. It's a quick workaround that works pretty well for me.
However, I ought to note that the changes should be undone after you're done with syncing the device, ESPECIALLY if you're on a laptop. Otherwise, you could risk a lot of battery/power usage within a short time, even if there is no device connected to that port.
Good luck, I hope this helps.
Cheers!
-Robbie (Zecred)
Click to expand...
Click to collapse
I was plagued with this same problem, until I tried the above fix, and it works brilliantly! No more disconnects, great stuff.
It's pretty old topic but maybe someone has same issue and doesn't want to loose data. I had similar problem (couldn't connect to device, also couldn't install/uninstall any stuff because of no-space-available error).
I managed to download all pictures/documents via adb - worked pretty well. A sample command to retrieve all camera pictures:
adb pull /mnt/sdcard/DCIM