Before you ask, yes I did search first.
My HD2 (T-Mobile USA) started having issues with the touchscreen yesterday. I have read that many other people have had the same issue, and that it is a hardware issue that in turn causes a software issue.
I have yet to see a clear explanation for it though or a solution.
Usually the screen briefly doesn't work, and can be fixed by simply putting it in standby a couple of times. Occasionally though, the screen stops working altogether and will not start working again no matter what. I have tried booting into Android, flashing new ROMs, nothing will fix the touchscreen until it decides on it's own that it is ready to work again.
I used to have this issue occasionally before, but after I started using Darkstone or MCCM roms I rarely see it happens now.
I never had this problem until a couple of days ago, and I have been using Energy ROMs since I got the phone about 6 months ago.
The problem started when I began to use Android, but when it stops working I can't get it to work again even in Windows. I just flashed another ROM to see if that helped, but no luck. It hasn't worked since yesterday.
I was able to call HTC and even though I am not the first owner, they allowed me to send it in and repaired it free of the charge. They opened it up and replaced the LCD and digitizer (Thanks, HTC!)
Related
First off: Let me clarify that I searched the forums but could not find any thread that described my problem. If this has already been answered, please help me close this thread.
I'd been running the Desire V5 Android build with Jul 23rd zImage for a while now without any problems.
I recently started having lag, slowdown and non-responsive touchscreen (I'd have to wake my device many times before it started responding). Last evening, it stopped responding completely. I pulled the battery and booted back to Windows, only to see that that touchscreen wasn't working even there!
Worried, I flashed the shipped ROM for my T-Mo HD2 - no SPL (RUU_Leo_1_5_TMOUS_2.10.531.1_Radio_Signed_15.34.50.07U_2.08.50.08_2_Ship) and the touchscreen started working again.
I thought everything was fine and started Android, and found that the touchscreen stopped working.
Now, even reflashing the shipped ROM doesn't seem to do anything.
What can I do? Should I do a Task <what>? Has anyone seen/had this problem before? I'm hoping it isn't defective hardware.
Ok, got it working
Ok, I got it working again.
1. I did a Task 29 using (http://forum.xda-developers.com/showthread.php?t=644781&highlight=Task29, ShaDrac's repack).
2. Flashed a ROM (I used the T-Mobile stock ROM, but I guess anything else would have worked too).
Hope this helps if someone else faces the same problem!
I wonder why this happened, though.
Im glad you got it fixed
Maybe you can put a [fixed] or something in the thread title to help others?
Just a thought
lonelykatana said:
Im glad you got it fixed
Maybe you can put a [fixed] or something in the thread title to help others?
Just a thought
Click to expand...
Click to collapse
Guess I spoke too soon! The problem is back, and this time I didn't even boot into Android. Guess it's the hardware. I'll just have to install the stock ROM with SPL and go back to T-Mobile!
ananthb said:
Guess I spoke too soon! The problem is back, and this time I didn't even boot into Android. Guess it's the hardware. I'll just have to install the stock ROM with SPL and go back to T-Mobile!
Click to expand...
Click to collapse
I have the same problem. Right now, I think it's the hardware. Just sat down the other day with my HD2 in my pocket. Maybe it has been bent or something like that. I don't know....
the same thing is happening to me..at first if i locked my phone and the screen wudnt respond..now it wont respond at all..i tried flashing it..still not working!!..has to be something with android..i installed a new android build the day b4....or the new cookies home tab replacement...i installed that too...dont kno wat to do now...
I have had the same exact problem.. the touchscreen stopped working when my friends and some chicks were taking pic (EMBARASSING ) ).. and i even tried it on windows mobile, didnt work. tried that yellowish button in the back of the phone to reset it.. nothing happened.. so i plugged in my phone to charge up (IN WINDOWS since i couldnt boot into android.) It was charging the whole night, and when i woke up the issue is gone, havent had it at all after that.
i am almost positive its hardware; you all are describing the same exact problem i had a month back. i finally had enough and called htc, found out the phones are warrantied for a year and sent it in for repairs. took about 3 weeks and my phone was back, 100% fixed and cost me nothing out of pocket (well except the cost of shipping the phone to them). instead of fighting it, call htc......i was so glad when i got this problem fixed it was so damn annoying! good luck all
Thread moved to Q&A.
I had the same problem a few months back. It is certainly hardware. I had this problem before android was available on our hd2's. I task29'd it, flashed to stock rom, and reverted to stock spl. Nothing fixed it so I had to send it back to T-Mobile.
Sent from my HTC HD2 using XDA App
I've had this problem for a while even on the original firmware. I'm hoping some whizz in the XDA forums can shed some light on it ?
Randomly, my phone won't wake up AT ALL. It's still running, but the screen just won't come on.
I'm currently on the Litening v1.1 rom, but I think that's inconsequential.
The only fix is to take the battery out and replace it and then it boots fine.
I decided to delve a little deeper. I installed an sshd service so I could attempt to ssh in if it happened again, which it just has. I ssh'ed in and managed to get the log file (that I've attached to this message).
I also got a couple of screenshots showing that the system monitor service had failed and that when the phone was rebooted, something had really drained the battery.
I also took a screenshot of what had consumed the most cpu while the phone was in the sleep of death......
Also attached to this post is the log taken AFTER the problem had happened, and it seems to show me pushing some keys to wake the beast up, but no joy.
Any help gratefully received !!!
Thanks in advance !
dp
I have the same problem but i haven't been nearly as thorough in my investigation because I only got my GS2 2 days ago. It's happened at least 10 times since then. I've been searching forums and this is the first post I've found that seems to be the same problem. Can anyone help?
johnboy36 said:
I have the same problem but i haven't been nearly as thorough in my investigation because I only got my GS2 2 days ago. It's happened at least 10 times since then. I've been searching forums and this is the first post I've found that seems to be the same problem. Can anyone help?
Click to expand...
Click to collapse
Take a look here:
http://forum.xda-developers.com/showthread.php?p=15321678#post15321678
Umm,,try this..
It may be due to some kinda App..try uninstalling the apps which u installed or used just before this problem occured..
It happened with me too,,just one time though,,,when i installed an app(Night Vision..or something ),,,,i guess it causes some kind of sensor malfunction,,,,
I removed the battery,,,then reinstalled it,,,switched on the phone,,deleted the app,,,Ran an Antivirus(AVG,,,not a good one),,,and it showed me some kinda "suspicious message" warning,,,i pushed the fix button,,,and thats it,,,,
No problems so far..*fingers crossed*...hope it helps.
Thanks, I'm pretty sure it's an isolated problem and I've just been very unlucky.
Phones4U are replacing the handset.
My phone has not woken up out of sleep since about 24 hours ago. It's not shutting down, it's just not re-enableing the display or touchscreen after being in sleep mode.
I have tried a factory reset but that didn't help.
Just in case anyone has the same fault, there is no fix. Send it back.
My phone doesn't wake up sometimes. This morning it happened again and I had to take the battery out and put it back in. It's annoying but the only problem I have experienced thus far.
Update from me.........
I haven't had this issue for a long time now. I am now running litepro 1.5. I also disabled fast dormancy or whatever it's called so not sure which of the above fixed it.
But, what is strange is the problem originally occurred on the stock rom (orange) and a litepro rom ?!?!
But, litepro 1.5 seems to have solved the issue for me.
Now, reluctant to try a new rom, as it's a pain of a problem when it occurs. Hope others find a solution that works for them.
dp
Hi first of all sorry about my English.
Ok my phone has an at&t froyo i just install superuser, slide loading, the weptop hack and the sim unlocked.
I'm using spb 3d launcher and every time i do a restart it seems that the spb it's working on his on, if a let it awake charging some times it's go to some shortcut like if i press it but i didn't (that didn't bother me too much ).
but two days ago one part of the top of the touch screen stop working i can't select the shortcuts on the top of the screen. and yersterday the phone got possessed and start opening thinks randomly. i just uninstall spb and it seems to stop with the gibberish. but today it's the same i can't use phone because i just simple touch the screen and it start again with the gibberish movements.
i'm going to do a restore and i if that fix the gibberish but the part of the screen that doesn't respond is what i worry the most. I'm from Tijuana, Mexico i buy the atrix on craiglist from some guy in san diego, ca. he said that the phone was warranty until feb 2012.
Please help any one
I reset my phone and still the same parts of the screen does not respond and the screen start shaking and doing thing uncontrol.
Please could be sw or is the hardware and i need to change the phone.
Sounds like a hardware problem.
Not sure what the problem could be.....there's a girl I know who's had similar problems, I'll ask her or put you in touch with her. Sounds like yer digitizer?
hansel79 said:
Hi first of all sorry about my English.
Ok my phone has an at&t froyo i just install superuser, slide loading, the weptop hack and the sim unlocked.
I'm using spb 3d launcher and every time i do a restart it seems that the spb it's working on his on, if a let it awake charging some times it's go to some shortcut like if i press it but i didn't (that didn't bother me too much ).
but two days ago one part of the top of the touch screen stop working i can't select the shortcuts on the top of the screen. and yersterday the phone got possessed and start opening thinks randomly. i just uninstall spb and it seems to stop with the gibberish. but today it's the same i can't use phone because i just simple touch the screen and it start again with the gibberish movements.
i'm going to do a restore and i if that fix the gibberish but the part of the screen that doesn't respond is what i worry the most. I'm from Tijuana, Mexico i buy the atrix on craiglist from some guy in san diego, ca. he said that the phone was warranty until feb 2012.
Click to expand...
Click to collapse
I am having the same issue, this was on CM7 only flashed yesterday and then I tried to restore my backup rom and this has the same issue??
Hope someone can sort out the problem.
It sounds like a hardware problem in which you should;
A) buy a whole new screen and install it (they will give you the tools to take it apart)
B) Send it back to Motorola if you haven't voided your warranty by unlocking the phone
or
C) this is a long shot as I do think it is hardware related, you should try this fix just to be sure that it is a hardware problem. Mind you this will do nothing more than refresh the .pds file that affects the touchscreen. Touchscreen fix!
definetly sounds like a broken digitizer to me
I have taken my phone in for repair(Not a official MOTO repairer) and I just got a phone call, he believes it is a software issue? I am not convinced, because I have tried 4 different roms? He said he is going to format/wipe phone. I told him I have installed roms to replace software and I thought that this would wipe/replace software problem?
Anyway I guess, I will found out if it sorts out the random screen movement and widget press?
fatall said:
I have taken my phone in for repair(Not a official MOTO repairer) and I just got a phone call, he believes it is a software issue? I am not convinced, because I have tried 4 different roms? He said he is going to format/wipe phone. I told him I have installed roms to replace software and I thought that this would wipe/replace software problem?
Anyway I guess, I will found out if it sorts out the random screen movement and widget press?
Click to expand...
Click to collapse
I got the phone back yesterday, all working ok.
I quickly broke it again by trying to install a stock rom and then root it, but it introduced the same random screen/widget issues(I tried wipe/format, but no good?). I then install 2 custom rom, CM7 and Aura and I still had problems, then I install HomeBase and problem has been sorted. Have no idea why it fixed the issue just happy it is fixed. Just to have refrain from installing other roms......for now anyway
fatall said:
I got the phone back yesterday, all working ok.
I quickly broke it again by trying to install a stock rom and then root it, but it introduced the same random screen/widget issues(I tried wipe/format, but no good?). I then install 2 custom rom, CM7 and Aura and I still had problems, then I install HomeBase and problem has been sorted. Have no idea why it fixed the issue just happy it is fixed. Just to have refrain from installing other roms......for now anyway
Click to expand...
Click to collapse
I spoke to soon, last night it started the random screen judder and random widget pressing.....
I am not sure what is going on....I've had the phone for about 12 days now(second hand from eBay) and for the first 4-5 days the phone was fine. I then installed CM7 and for about 12-24 hours the phone was ok. Then the random screen/widget issues happened. Did many, many wipe's/formats of various roms and all these issue occurred more or less straight away.
Then I installed HomeBase and for about 6-8 hours, all was ok until lastnight. I guess it is either new motherboard time or new phone time....
Hello guys. I have a serious issue with my atrix. My touchscreen stops to work completely random. I've had this problem for a long time but when I restarted the phone, everything was ok for months. Yesterday it stopped completely. I was with the original ROM and put CWM and tried few roms. When I install new rom the touchsreen works perfect for X time. Last night I put jellybean and everything was ok for 2,3 hours. Then it started f*cking up. My phone rings and I can't pick up, turn off the display from the fingerprint button then turn it on again and it works. Later it got worse and now even a restart does not help. Phone works, rings and everything but I can't even unlock it?! I haven't tried changing the kernel yet, because I know nothing how to do that and there is not much how-to on the internet about that. I guess it's not a hardware problem, so maby it's the kernel. I'm quite a noobie in this stuff, but I read alot and I'll apreciate your help. 10x
Which Rom are you using
are you using leaked ICS or CM10/AOKP by epinter or Th3Bill.
before trying kernel i would suggest trying using a different rom, CM10 by epinter works fine for most of the users
Definately the problem was the kernel. I have some success, changed few kernels and the problem showed even trying to install CM10, you know the installation is made by touching stuff. Now i managed to make it work by installing 2.3.6 kernel + GB 2.3.6 and it is working so far. I'll test it for few days to see if it will die again and then try CM10 with the newer kernel. Last night I flashed CM10 and everything was ok for few hours, then the touch started making trouble and eventually stopped working completely. Will post update tommorow to tell if it is ok.
edit: It didn't last 1 hour, died again. Restart doesnt help. Phone works fine, but no touch response. Don't know what to do... different kernels and roms and same problem every time. Waiting for any ideas...
i have the same problem, ive tried a couple of different roms too. does your capacitative touch buttons stop working as well?
Try PDS Fix, else its digitizer
it looks more like a hardware problem, atrix digitizer are quite well known for such failures..
though i think it is not a PDS problem, i would suggest try PDS Fix once, it has helped a few
Get it from here --> http://forum.xda-developers.com/showthread.php?t=1131649
If this doesn't work i would suggest get a new digitizer off and replace it.
It's sound like a hardware problem definitely.The first thing you should do is to check the ribbon cables and connections.If it does not help you may need to replace the touch digitizer panel.
ropin1 - Yes, the capacitative touch buttons stop working aswell.
I'd have to read more about this PDS fix, because I have no idea what're you talking about.
So you are saying, that I have to change the digitizer only? I saw on ebay, that you can buy the digitizer with the cable on it for about 20$.
edit: I just disassembled the phone and checked all the cables and connections. Everything seems fine to me. Reassembled the phone and the screen still doesn't respond. Maby I just have to get a new digitizer... :/
Hello,
My problem is very weird and i couldnt find any solution for it yet. Some time ago when someone was calling me i couldn't hear the voice and the caller couldnt hear mine, when i turned speaker on it was all fine. I tried to work it out by installing and uninstalling certain things in the phone and'ive come to the stage where if i try to call someone or someone calls me my phone freeze (nothing can be done) and then restart itself.
My current ROM is latest nigthly CM 12.1.
What could possibly cause this? I wiped everything possible like 3 times already, made factory resets, installed rom again and again, nothing helped..
EDIT: Ive tried installing different ROMS, CM11, CM12.1, Stock Rom, still same issue.
Loading the backup (5gb) of the phone before flashing it and doing all the stuff didn't help...
I had a similar issue on my old S4. Turned out to be one too many "drops" by my baby, cracked the circuit board behind the glass. This caused issues with calls not going through, cant't hear people, it disconnects by itself, sporadic reboots, some force closes, and eventually me trading it in for the S5..lol That was my 2nd replaced board in that S4 in as many months. Needless to say, my daughter does not play with daddy's new phone any longer..lol That was my experience, hope it helps. Good Luck!
Thanks for the answer, but unfortunatly i treat my phone pretty good and it would be a big coincidence if something mechanicly broke inside it, as i said it happened the same day as i uninstalled Hangouts and something else with Root App Deleter...