From day one when I got my Folio the right bottom of the screen is a bit coming out of the black "frame" (1-2mm). But lately its getting worser and tonight when I hold the Folio on that spot like usual, the top plastic layer suddenly cracked.
The screen itself is unharmed and as for the touch part, all still work fine.
This should be covered by the warranty I hope. Looks like a poor build quality. Only got the device for like 2-3 weeks. *sigh*
Should I flash it back to the stock rom? Since its running Dexter's Mod 1.3C now.
They only need to replace the plastic layer and maybe the touch part, idk.
http://s861.photobucket.com/albums/ab178/thepretorian/Toshiba Folio 100 - Screen cracked/
Some pics of the crack, the board doesn't allow me to post links because my post count.
Well i would say hold it more carefully, the screen is glass and cracks like glass (if you want it to).
thepretorian said:
From day one when I got my Folio the right bottom of the screen is a bit coming out of the black "frame" (1-2mm). But lately its getting worser and tonight when I hold the Folio on that spot like usual, the top plastic layer suddenly cracked.
The screen itself is unharmed and as for the touch part, all still work fine.
This should be covered by the warranty I hope. Looks like a poor build quality. Only got the device for like 2-3 weeks. *sigh*
Should I flash it back to the stock rom? Since its running Dexter's Mod 1.3C now.
They only need to replace the plastic layer and maybe the touch part, idk.
img337.imageshack.us/img337/6633/img1908nh.jpg
img87.imageshack.us/img87/1899/img1914n.jpg
Some pics of the crack, the board doesn't allow me to post links because my post count.
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Click to collapse
I am from Belguim too, and i have the same thing!
It didn't (yet) cracked here but still...
I thought it was because I always hold it with my left hand, normally warranty should fix the problem for you. (as long as the screen isn't cracked!!)
Did a factory reset and flashed it back to the stock rom. Don't want anyone getting hand on my "personal" data like logins/emails etc when you know how confidential ppl work at repair centers.
The screen itself is untouched, touch works fine even in the cracked area's. It is really that plastic/glass layer on top. I'm taking it back to the store tomorrow.
Killerbie, watch out around that area and don't put too much pressure on it when you hold it there. I was holding it with my right thumb (and palm of course) and then it suddenly happened. The layer doesn't fit very well in the black frame around it.
I just came back from the store and they refuse to take it under warranty. Even though everything works, touch part (even in the cracked area's), screen is untouched (no liquid leaking or spots), etc.
I'm going to call Toshiba Support directly and see what they say. Since I'm not the only one with that 1-2mm popping out at the right corner. It is just a matter of time the glass cracks on other's Folio.
I've also added more pics and a video showing the touch part is still working fine. But I don't dare to push on the cracked area to prevent further damaging.
http://s861.photobucket.com/albums/ab178/thepretorian/Toshiba Folio 100 - Screen cracked/
Despite being very carefully with my hardware, I noticed the screen is beginning to come loose. It's not as bad as I've seen on your pictures but worrying nevertheless. It's only 1 month old.
Looks like the folio 100 don't like being handled with just one hand.
Did you contact Toshiba, and what did they say?
Well after a couple of phone calls to Toshiba they agreed to pick it up and gave me an RMA. After a couple days I got an Email with some information and RMA number written in bad Dutch.
Saying that I have to print and sign this document stating that I agree to be charged in case the repair-center deem that the broken glass top is not covered by the warranty.
Due to that phrase and the fact if I sign, I'm screwed either way, because the device has to be fixed anyway. Also in the email they mentioned that I have to sent it to Czech Republic. Means that would cost me 44 euro to UPS it (sending faulty devices by regular post packs is a big no no).
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Klacht omschrijving: The glas from the display is down in the right corner some milimeters bigger than it has to be
Door ondertekening van dit document gaat u akkoord met het volgende:
De tablet-PC zal worden getest en / of gerepareerd door Pegatron Czech s.r.o. namens Toshiba binnen de garantie van de fabrikant.
Mogt de reparateur bepalen dat de fout niet is gedekt door de garantie (bv. gebroken LCD), ontvangt de klant een offerte van de kosten van de reparateur. Als de klant weigert de kosten te betalen, zal het apparaat weer ongerepareerd worden teruggestuurd.
Nog Toshiba, nog de hersteller zijn verantwoordelijk voor het verlies van gegevens die tijdens de reparatie opkomen.
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So I mailed them back that on the phone the lady spoke of a pick up etc... No reply for one week. So I decided it to give it another try at the store.
This time it was a different person at the counter, I did my story, said that I contacted Toshiba and they agreed to repair it etc. And now its at their repair center for a week now.
And right after 2 weeks I sent that mail to Toshiba about that pickup, they finally replied back, saying, indeed a pick up will be done by UPS or TNT... and that they will contact me for the pick up.
So from calling to Toshiba, to get the device picked up... will take 2 weeks! *unacceptable*
So right now I'm ignoring Toshiba and hoping that the store is really going to repair it under warranty. Since its not a crystal breach. Just the top layer(glass/plastic, etc).
Glad I'm not the only one with this problem, mine is just the result of the problem.
Hm, sounds promising...not.
As said mine is not as bad as yours and my screen isn't cracked (yet).
I'm gonna send a mail to the shop I bought it from (Dynabyte NL), at this point it's acceptable but I don't want to wait till the problem gets bigger.
Thanks for your respond and I hope it works out for you.
SoJoS said:
Despite being very carefully with my hardware, I noticed the screen is beginning to come loose. It's not as bad as I've seen on your pictures but worrying nevertheless. It's only 1 month old.
Looks like the folio 100 don't like being handled with just one hand.
Did you contact Toshiba, and what did they say?
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Click to collapse
Mine is also bulging, and it has never been handled with just one hand... Actually, it has never been handled, because I just bought it yesterday, and I have not even unsealed the plastic bag; touching it you can clearly feel the bulge, so I believe it is not that the screen comes unstuck after use, but that there is something pressing it outwards, that causes it to bulge first, and to crack later on. Of course, mine is going out tomorrow; I will exchange it for a non-pregnant folio, if available, because there are several people reporting the same problem, and in any case, will take out insurance on it; that way any potential trouble will be covered, either by the guarantee or by the insurance.
Glad that there are other people having this problem too. That was my first impression to, that something under the glass/screen is pushing it 1-2mm out. And after a while it sticking more out due to usage of the tablet.
Right after I got my tablet accepted at the store for repair, I went inside and checked the demo device if it had the problem too. And indeed, there it was also sticking out. I'm really disappointed in Toshiba
My screen is coming out a little bit too. At the Bottom, middle or slight right of the middle.
Funny thing is that my touchscreen sometimes just stops responding and then I have to slightly press that plastic frame part on the bottom and instantly after pushing it the touchscreen works again. So the tablet basically wants me to push it on that bulge.
Screen gapping away 2mm at the bottom
The same with my folio. Yesterday I RMAed it for repair.
The screen at the bottom is about 2mm gapped away so that it could be easily teared off by an accident. I didn't noticed it at first because I use original lether toshiba case.
Definitely it was the real cause of all my problems with responsiveness. Folio was often unresponsiveness at the bottom edge. After I pressed the gapped away plastic surface back down into its correct position then responsiveness was OK for some time until the gap reappeared again.
I think that everybody should check his/her folio. Maybe it could be a wide spread problem.
p.s. And all the time I was thinkink that it was a SW problem :-(
I asked in this Thread if maybe someone knows how to repair this as this is an Hardware issue. Maybe it's just a wrong screw that pushes the touchscreen out of the frame.
Took my folio to the shop today, it's going back to Toshiba for repair.
Got the option to trade mine in for a demo-model, but unfortunately it had the same problem. It's probably gonna take some weeks before I hear what's gonna happen. Repair, replace or nothing, we'll see.
I don't think it has to do with screws, while this problem is always on the bottom side it's not always on the exact same place.
Looks like some sort of tension, mine was ok when I bought it, one month later it's loose from the bottom-middle all the way to the right side.
Mine has been sitting at the repair center for more than a week... no new updates at all... sigh.
Description
TOSHIBA FOLIO 100 TABLET
Article nr.
03334318
Serienr.
xxxxxxxxxx
Purchase date
23-12-10
Accessories
orig. box, inner packaging, tablet device(broken glass), adapter, power cord , tissue, manual, copy invoice
Complain
From day one the glass is sticking out a little bit at the right bottom of the device. The customer didn't return it while he has noticed that. By pressing on that spot, the glass cracked during a normal use. The customer has already contacted Toshiba and they "agree" to repair the device under warranty.
Last update
25-01-11 08:25
History
25-01-11 08:25 Broken device received at Servicenter 025
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Click to collapse
It is some kind of tension/pressure squeezing the screen together, like it doesn't really fit the frame.
So like Tobr said, everyone should check it out and report it to this thread so in case the store or Toshiba is charging you for the repairs, you can at least print or point them to this thread, saying that is a general problem.
According to the shop it could easily take one month before it's back, so I'll just wait and hope for the best.
Checking your device is indeed a good idea, an if you can live with the problem maybe get a written statement that your not responsible when the screen decides to crack.
SoJoS said:
Took my folio to the shop today, it's going back to Toshiba for repair.
Got the option to trade mine in for a demo-model, but unfortunately it had the same problem. It's probably gonna take some weeks before I hear what's gonna happen. Repair, replace or nothing, we'll see.
I don't think it has to do with screws, while this problem is always on the bottom side it's not always on the exact same place.
Looks like some sort of tension, mine was ok when I bought it, one month later it's loose from the bottom-middle all the way to the right side.
Click to expand...
Click to collapse
I was able to introduce a thin peace of plastic between the frame and the screen and its much better now.
This way the plastic cover wont break and it responds way better.
I doubt that toshiba fixes this by replacing anything. If they used their brain they could solve this before it brakes
Well it must be a miss calculation of the sizes or places where the components are placed. So if they replace/fix the screen, the chances are big the bulging is still there.
But according the the European warranty law, if some thing is repaired for the 3rd time within the warranty period, they have to give you a brand new device or your money back. Still 23months to go (the warranty) here. Its gonna be a long journey
Finally after almost 2 weeks, some updates at the status page of the repair center
History
Date Hour Action Info
25-01-11 08:25 Faulty device received at Servicenter 025
03-02-11 15:08 Sending to dispatch 034
03-02-11 15:08 Send papers printed
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So who knows, I might have it back somewhere next week. Other info on the page also mention "charged: 0.00EUR".
Lets hope it is 0.00EUR. Because on the phone with Toshiba themselves last time, they said replacing the screen will cost me 130.00EUR.
thepretorian said:
Well it must be a miss calculation of the sizes or places where the components are placed. So if they replace/fix the screen, the chances are big the bulging is still there.
But according the the European warranty law, if some thing is repaired for the 3rd time within the warranty period, they have to give you a brand new device or your money back. Still 23months to go (the warranty) here. Its gonna be a long journey
Finally after almost 2 weeks, some updates at the status page of the repair center
So who knows, I might have it back somewhere next week. Other info on the page also mention "charged: 0.00EUR".
Lets hope it is 0.00EUR. Because on the phone with Toshiba themselves last time, they said replacing the screen will cost me 130.00EUR.
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Click to collapse
I take same glue and I fix it myself I know warranty is gone but at least I don't wait a month I will try to do some mod
Related
So, about 2 weeks ago, I got my HD2 off of Craigslist with a cracked screen. It worked perfectly fine with the exception of the hardly noticeable cracks. I knew I could get the replacement digitizer/screen for $40-80. I got my screen in the mail yesterday and, following the "YouTube" video tutorial found on this site, I......ugh.... replaced the screen....................I SCREWED UP BIG TIME!
First, I broke the ribbon cable for the Side "Volume Up/Down" buttons. Then, I broke the ribbon cable for the "soft keys." Ah, crap, but oh well. I figured I could use the touch screen for pretty much everything i needed to do. Well, while prying the cracked digitizer screen from the LCD, I went a bit too deep & peeled the tinted film off of the LCD. I thought nothing of it at the time. I'd already done enough damage. So the display would be a bit brighter than normal oh well.......WRONG! I put the phone back together and once I get it to power up, all I get is a white screen. I thought I missed something. So I disassemble & check 3 more times. Still a white screen.
Well, after all of this, the new digitizer/screen doesn't want to stay in place very well. So, being pissed off and curious, I pull it out and away and notice in the backside reflection of the digitizer that I can slightly make out the phone display. So, apparently the "Tinted Film" that I accidentally peeled off of the LCD makes images visible on the phone screen. I kind of damaged this film when peeling it off. Therefore, I am unable to put it back on. Does anyone know of a simple fix without replacing the LCD?
SORRY FOR THE "SHORT STORY LONG."
I was brainstorming and thought that maybe the film was polarized. So, I grabbed my sunglasses, which are polarized, and wearing them, I can faintly see the display. Anyone think maybe polarized window tint might fix my problem?
Hey man I have some electronic devices that need repair, can I send them to you to fix them?
SURE!
You can pay me in HD2 parts.
Sir i can only say 1 thing. search ebay and replace everything you damaged. only that way you will get your hd2 in perfect state.
keesmathot said:
Sir i can only say 1 thing. search ebay and replace everything you damaged. only that way you will get your hd2 in perfect state.
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Click to collapse
I'd go one step further and say bin it and get a new one!
You sound just like me. That is why I never try things like that anymore. Hope it gets sorted but might be better looking for a used one.
I've got it functioning...
I found the film that I ripped off, put it over the screen and........I CAN SEE! However, the top half has lines through it. So, I must've damaged the LCD. The good news is that my phone is useable again. I just have to do everything via the touch screen and can't let the screen hibernate unless I have my charger close by. I'm just gonna keep my eye out for a cheap busted phone and eventually have a 100% phone again...
I sympathize with you. I broke HD2 while I was trying to check for loose WiFi card cable(cuz i was getting weak WiFi signals). The cable turned out to be fine but the external speaker stopped working. I opened it up again and adjusted some parts and it just got worse. the HD2 didn't power on at all. I tried fixing it but to no avail. I ended up sending the HD2 to a repair shop and was charged $170 for the repair. the repair guy said i messed up the power IC and the connector for the external speaker and he had to replace the power IC and resolder the connector.
I think I'm gonna stop trying to open up expensive phones. i was stupid thinking that since I have successfully replaced digitizer for my previous Palm T3, E2 and T5, opening up HD2 wouldn't be a problem. Should have known HD2 components are really fragile...
mmarkk said:
Hey man I have some electronic devices that need repair, can I send them to you to fix them?
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Click to collapse
made me laugh.......
The best topic ever Thanks, dude!
Hi guys,
New thing, i notice this on both i9100 phones (the one i sended back and the new one from today). There are like to almost same dimension parallel stains/distortions(?) on the bottom half of the screen and you can notice them only if is dark/semi-dark in the room and your phone is in front of a monitor/hdtv with a withe screen, in other conditions they can't be notice and from what i can tell they don't alter the image in any way. I will post a image from the first phone (the second one is almost the same) if you guys notice them or not, or you have a theory, please post.
Thanks.
Looks to me like a small manufacturing mark or defect in the polarising filter on the screen. I wouldn't be concerned with this, i doubt you'll ever get an LCD that doesn't have something like this.
the reason it is only showing up in front of a TV or screen is because the light coming off it is polarised. normally this shouldn't be visible, so the manufacturers aren't concerned
Somebody please correct me if i am wrong
No, i'm not concerned. I think is probably from the machine that holds the glass during production or assembly (because there are two i9100 with the same shape of the stains). I just wandered if other owners of i9100 notice the same thing with their phones, but from what i see nobody bothers...oh well, thanks anyway.
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
666fff said:
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
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Click to collapse
Ok sir, i will play this game, lets talk facts:
- This is my second phone after returning the first phone with the same problem and some package issue.
- The two phones come from the same online retailer but diffident distributors, this means is bigger than a batch problem.
- The problem is almost identical (two stains same shape), but visible only in one condition (mentioned above) and only from a very wide angle (btw if you tilt the phone in that light and angle the stains change color from darker to lighter).
- It doesn't affect in any way, shape or form the generated image, it can only be seen with the lcd off and in a fluorescent light.
- If you return for the second time the device, you have to wait for betwin 2-10 days (again) for the service department to come with a resolve and you risk to get a money back resolve, witch mean from 4-14 days to transfer your money in your bank account and after you start from the beginning with another retailer (all retailers have the same distributors).
With all above taken into account, honestly, what would you do?
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
666fff said:
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
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Click to collapse
GOD Damm it...man! Now i have to w8 for the "money back guarantee!!!"... i send it back because of YOU!....no man, thanks, you are right, i will settle for one with flawless everything. I attached a picture with the old one and the ex new one side by side.
I will change the retailer. lets hope third is a charm...
Later.
Well, third device, second retailer, same defect. I'm done, i didn't try the withe version but then again i don't like withe, so i will keep this one.
That sucks man. You could upgrade to galaxy nexus soon though!
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm. I find it very annoying because I like to grab the phone from the top and bottom. here's a video of what I'm talking about:
http://www.youtube.com/watch?v=Vevk0LIlLPo
I already replaced my phone at my Rogers store... you might want to check yours and replace if necessary. I feel the clicking will get ALOT worse in the summer when the weather is hot.
HTCalltheway said:
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm.
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Click to collapse
funny you mentioned this, i only just noticed the exact same thing about a week ago....
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
faeredia said:
funny you mentioned this, i only just noticed the exact same thing about a week ago....
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Click to collapse
digipix said:
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
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Click to collapse
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
I have a very slight click near the top of the phone (but not constantly) and that's it. I have the white version. I won't bother changing it because until I read this thread I can't say I even noticed it.
I got a black one on launch and its quiet. No creaks, squeaks or clicks.
Sent from my RM-820_nam_att_100 using Board Express
I have this effect at right side at the middle and at the top. Won't bother with replacements until it will be getting worse/other defects will appear.
To me it is a minor thing. Also no warranty that new one won't start to click after time.
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
mine too
I have a black hong kong version. There's a creak/squeak at the middle left (no button) side. which is little disappointing to me when it's the most expensive phone I bought and build quality was very well reviewed.
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
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Click to collapse
my old one does different things in different temperature. In freezing temp it's quiet, in room temp it squeaks, after gaming it clicks.
Solarenemy68 said:
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
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Click to collapse
Cases and all other protection equipment are extremely annoying, and pretty stupid, too.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
You know what they say if it does it only when you press on it?:laugh:
HTCalltheway said:
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
Click to expand...
Click to collapse
Hello,
I have the yellow version from November last year and I didn't encountered any problem with my phone; I saw a lot of users that have problems and some strange of them but I haven't.
Regards!
Sent from my Lumia 920 using XDA Windows Phone Premium App
I have a red Lumia 920 and I am on my 4th unit because each previous phone has had creaking issues on the body. Now, these haven't been the only issues I have suffered but the others are irrelevant to this thread. It does annoy me. I cringe whenever I picked up the previous phones because of the creaking it would make. It makes the phone feel cheap, and quite frankly it shouldn't and thankfully Nokia agree.
I have had my current phone for a day now and so far no problems have developed so I am hoping for the best.
mine was fine until I dropped it twice in the same day (within about 10 minutes of each other) once on concrete, then for some reason decided to drop it again and it bounced off 3 different objects, since then you can hear a 'click' if I press down on the top of the phone in the centre near the front.
bit miffed as I have a scuffed corner now on an otherwise mint phone, have had it for a good few months tho so the novelty of how shiny and nice it looks has almost worn off
I have the white one, a friend of mine has the black one and has no issues with creaking/clicking on the case, but then he has had a silicon case for it since the day he had it, maybe that's helped?
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
Ren7on said:
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
Click to expand...
Click to collapse
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
Solarenemy68 said:
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
Click to expand...
Click to collapse
Yeah, it was non-conductive material. I sort of a tech guy so I know a little about that. I used something that I commonly use as aislant and vibration cancelling in my PC mods. But thanks very much for the warning anyway. :good:
Following the case, after keep ranting about that flaw with my carrier (and phone vendor) I'm with my second unit now, also yellow. I noticed that the power/lock button is lower that the volume and camera buttons but its not a problem (it is lower compared with the firt unit, if this one was my first surely I was going to think that this was the original design).
I've been looking like a paranoid squizo for other defects but so far, so good.
Pretty lame for a high-end phone and a WP8 flagship. Even if its just a batch. Still,, I freaking love the OS.
Got my truesmart last week. 2nd day in the touchscreen stopped working. Shortly after the screen went all white and wouldn't work at all. Later that day the screen started working again but no touch screen.
Left it alone for a couple days. Started working again. Everything appears to be fine. Only thing I can think of is i accidentally wore it in the shower (I am used to wearing my casio watches in the shower) but it barely got wet as I took it off as soon as I realized. Though this shouldn't matter as the watch is supposed to be water proof/resistant.
I have emailed the service omate email address and have yet to receive any response.
OK. About the "waterproof" thing. IP67 is a static immersion test. This means it is gently put in a 1m deep tank that is already filled with room temp water. The water pressure at 1m is 1.4psi. This is about 1/20th the water pressure in most homes. Even running it under a tap exceeds 1.4psi.
Yep. Selling it as waterproof is very misleading IMO.
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It is and Sammy does it, so does Sony, Moto, pretty much the entire industry. Not saying it's right but at least Omate says they will warranty their stuff, nobody else does.
I love that logic
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Meanwhile i am still waiting for any reponse. Also had waterdamage only a few days after i got mine. Its super if omate give you warranty on this but it sucks to wait for many weeks to even get a response beside we will get back to you in the upcoming days...
Would be oke if they did but still waiting.
Good luck
hus3695 said:
I love that logic
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I'm not saying it's right but I've read countless posts by people giving Omate hell of the use of the term "waterproof" all the while doing it from or owning a device from a manufacturer that doesn't even have a liquid damage warranty.
Then there's the use of the term "waterproof". It's used only once in an image on the KS page yet water resistant is used something like twelve times.
I'm not saying there isn't some QC issues but when put into perspective Sammy would have told users "sucks to be you, go buy another one". That's what they did to me.
Omate got back to me.
They think its the battery not sitting correctly and have instructed me to open the back and put some tape or something on the inside to help the battery sit better.
They also said once they have repair centers set up in my country (Canada) that they will honor any warranty service.
I got a reply for Omate!
Only to bad its not what I hoped. Since I bought my Omate 2nd hand from a seller online they cant give me warranty. They also said they were clear about the avoid warranty with waterdamage.
Now its waiting time for me till they have a repaircenter.
Well, I too seem to have this issue... My screen is mostly white, but you can sort of see. Attached is picture of it. Also, my top right button doesn't work anymore. Could I have gotten water in it, maybe.. But I have not removed anything but the SIM card cover. I will be contacting OMATE, but have low hopes for resolution.
Just a quick question. Anyone else have an issue with their screen cracking? My P9000 has developed a crack over the led. I didn't drop, knock or bump the phone. I've emailed support for advice. I'll keep this forum posted.
Update got a very prompt response. Two sentences
"Good day!
we are sorry to hear that, but screen will not crack by itself. it may have some physical damage on it."
No details of how to get a repair, that's it! Not the best customer service. I've replied enquiring about service centres, costs etc. and will update the post when I get more info. There are a few posts asking for similar details re. Screen replacement so the info will be useful for the community.
actually it's strange to think that a screen can brake by itself , can you post some pictures?
elephone customer care have already proved it's lower quality service . i don't know where you live but best solution imho is to give the phone to a local cinese phone repair shoop , here in my city there are a couple that repair - fix phones for low money and they also provide spareparts that arrive very quick and at low price thanks to it's black market channel, try to search one
I agree it's very unusual that the screen would break in this way, but I'm really very careful with all my devices and this has never happened before.
If Elephone say that this cannot happen then I'm not going to quibble, I'm more interested in repairing the phone. Sending it back to the seller for repair will be an interesting, long and probably prohibitively expensive process, but I'll make enquiries.
In other news Elephone are still working on a new ROM for the device, I took the opportunity to ask supplementary questions in my email :laugh: so the chatter on the forums about the 19/04 build being the last one can abate for a while.
The crack in question. Doesn't impair functionality and there's are no signs of impact
The only replacement display I found on the Web is this one https://m.aliexpress.com/item/32673463140.html Unfortunately I have no clue if this is an original display and if could place it on my phone by myself
Your phones has physical damage along the bottom side of the metal frame can clearly see where its been scraped. You sure it didn't drop or get dragged along something while face down? Hopefully there's an OEM replacement as its just the glass that seems to be damaged not the LCD
Thanks I wouldn't know how to even begin the repair but it's useful info.
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Banathe said:
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
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Thank you. I'd almost convinced myself that I must have knocked the phone.
Events have taken a new turn. The left hand side of the screen now creaks and pops when you press on it. If I press sufficiently hard enough it stops creaking and popping, almost as if it is correctly seated again only to literally and audibly pop out again 5 minutes later.
I will post a video later, and will be contacting elephone with evidence that there is a design flaw with the device. I'll keep this forum updated on my progress.
thats weird thats where my spontaneous crack started images attached, the bottom one is under the glass but i think was the cause of the left side one.
Adding images as attachments as well given the URLS don't seam to be showing correctly.
Mine also has a minor crack on the screen, it's in a case and has not been dropped. There is no damage to the frame at all, I'm guessing it's from being in my pocket. The phone obviously isn't as strong as mainstream manufacturers. My crack is very faint in the top right corner and you really have to look at it in a certain light to see it.
If it gets worse, I'll buy a new phone (One Plus 3) and not look at this device again
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Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
YorkshiresSnipper said:
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
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I note the replacement screens have come down in price I may have to have a go at a repair.
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