Hi all. Had to soft reset my phone this morning after the screen froze and now I am unable to get it to boot passed the windows screen. After about 3 mins it gives me a screen saying something like, "Press Volume Up to hard reset the phone. This will erase all data, blah blah...." Whilst I don't mind having to do a hard reset if necessary, is there any way I could try to salvage some of my data first, particularly texts. It has been some while since I used My Phone to back up the phone sadly.
Well I have got home and put in in the sync cradle and unfortunately it will not open Active Sync. Can anyone see any way I can salvage my data before a hard reset? All ideas welcome.
-BA- said:
Well I have got home and put in in the sync cradle and unfortunately it will not open Active Sync. Can anyone see any way I can salvage my data before a hard reset? All ideas welcome.
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Have you tried to remove the battery and leave it for a while?
Sometime it helps
If after that you cant boot your phone, there might be something wrong with the OS itself or hardware related problems
Good luck
silverwind said:
Have you tried to remove the battery and leave it for a while?
Sometime it helps
If after that you cant boot your phone, there might be something wrong with the OS itself or hardware related problems
Good luck
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Click to collapse
Hi silverwind, thanks for replying. Sadly yes I have tried taking the battery out and leaving it for well over an hour before trying again.
I am also going to try the 3 mins in the freezer tonight but I am starting to think I have no way of salvaging my sms.
You wont be able to save any of the data unless you can get it to boot into WM.
What were you doing when it froze?
Might be worth checking that you volume button hasnt somehow become stuck in a "pressed" position.... probably not but worth a try I guess...
Thanks for that suggestion, will try when I get home. I had the camera running and the it stopped working properly so I decided to soft reset it and that is when it wouldn't boot back into windows. Hadn't added new software in some time which is what worries me that there may be a hardware fault.
Pretty resigned to losing my data now but c'est la vie
Related
I did a hard reset on my phone after installing too much stuff, trying to make things run better. After i did the hard reset my phone reboots all ok, but then after that anytime i turn it off and back on i get a message that says cprog.exe and then after that message my touchflo3d wont work at all and i also cant access my contacts at all. how can i fix this? i tried another hard reset but it did the same thing.
I have had the same thing happening to me. I have tried everything, new ROMs, registry settings, completely hard reseting and putting everything as default. I am going to return mine and get a replacement it has to be a hardware issue
rujelus22 said:
I have had the same thing happening to me. I have tried everything, new ROMs, registry settings, completely hard reseting and putting everything as default. I am going to return mine and get a replacement it has to be a hardware issue
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yo0123yo said:
I did a hard reset on my phone after installing too much stuff, trying to make things run better. After i did the hard reset my phone reboots all ok, but then after that anytime i turn it off and back on i get a message that says cprog.exe and then after that message my touchflo3d wont work at all and i also cant access my contacts at all. how can i fix this? i tried another hard reset but it did the same thing.
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Yup, that happaned to me once. I just hard reset again and it was fine. Happaned one time in about 30 hard resets since ownership since last week. It actually did it on my own custom ROM which was the wierdest part. I woudl liek to say its the hardware but I dont see how? Strange issue.
scrosler said:
Yup, that happaned to me once. I just hard reset again and it was fine. Happaned one time in about 30 hard resets since ownership since last week. It actually did it on my own custom ROM which was the wierdest part. I woudl liek to say its the hardware but I dont see how? Strange issue.
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Click to collapse
LOL, so ironic considering I just started receiving this error this morning. I'm not hard resetting and it's been pissing me off. So instead I went ahead and turned off Error reporting, thus basically told the phone to pound sand.
Hi,
MY Touch HD has developped this problem and I can't use it at present. I only just upgraded to the new ROM, as directed by HTC, who now suggest a hard reset - which I am loathe to do as have just re-installed all my apps, contacts etc. Can I replace the obviously corrupt cprog.exe file with a working one? Where would I get one if so . .!?
Disappointed with HTC for the support on this.
i just replace the pim.vol file and it works, i'm using touch pro 2. sad to say that, i just got my phone about 1 week, and i found alot of problem with its rom and software.
empireurn said:
Hi,
MY Touch HD has developped this problem and I can't use it at present. I only just upgraded to the new ROM, as directed by HTC, who now suggest a hard reset - which I am loathe to do as have just re-installed all my apps, contacts etc. Can I replace the obviously corrupt cprog.exe file with a working one? Where would I get one if so . .!?
Disappointed with HTC for the support on this.
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Click to collapse
cprog.exe might not be as simple to replace since I believe that this is cooked into the roms. Hard reset is normally the best medicine...
Hi,
For the better part of an hour i am trying to switch off my phone, but if I use power off button, it seems to do a reboot. I tried removing the battery and putting it back, but this also only did a reboot.
The only option I have is to keep the battery out.
I haven't upgraded firmware, so any idea what might be causing this and how do I get out of this.
Thanks,
Vishal
vishaljain said:
Hi,
For the better part of an hour i am trying to switch off my phone, but if I use power off button, it seems to do a reboot. I tried removing the battery and putting it back, but this also only did a reboot.
The only option I have is to keep the battery out.
I haven't upgraded firmware, so any idea what might be causing this and how do I get out of this.
Thanks,
Vishal
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Click to collapse
Backup data and factory reset .
jje
Hi,
The problem is that the wipe cannot guarantee that it will be fixed. Also, I have a lot of office related stuff on phone and configuring all that again will be both painful and time consuming. So I will take that route if I am not just able to use my phone at all.
Thanks,
Vishal
Reflash your current firmware.. or if poss upgrade to a new one.
Attempted the JB update, seemed to install (I also did it on my wife's) but on mine it must have failed and failed hard as now I am infinitely stuck on the "Asus Eee Pad" boot screen and if you try to shut it off it just reboots... endless loop. So, there is no way to even shut it down. It just reboots back to this screen! If I try to boot using power+volume down I get (1) wipe data and (2) Android and so I pick #2 and it says cold booting Linux but nothing happens.. ever..
WTF happened and how can I get out of it? Wiping data is not an option I want. Press reset button just reboots but it just reboots anyway.
did you try the reset button? that is the only thing i guess you could do, next to factory resetting... what about usb connections when your in the recovery?
This may not quite be your problem, but do see these threads:
http://forum.xda-developers.com/showthread.php?t=1913588
http://forum.xda-developers.com/showthread.php?t=1910405
brandi said:
did you try the reset button? that is the only thing i guess you could do, next to factory resetting... what about usb connections when your in the recovery?
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I press reset button and it just reboots and sticks at the screen. So, loops over and over back to the EeePad Screen. endless. no way to shut it off or get any further.
I cannot boot into recovery. When I do, I get a dead Andy with red exclamation.
I could try to hook it to my PC via USb but... when what IF it even would work?
This might only be solved by hooking it to my PC but have no idea what steps to do, software to load, etc.
You don't have an unlocked bootloader with NVflash, don't you?
If your adb recognizes your prime, you could force it to shut down at first and then restart it completely. but I fear that will not work.
I think you need to reset the device. luckily pictures and videos, music etc. is normally not erased when restoring firmware configuration.
If even that does not work, I think you are one case for RMA.
No unlocked bootloader, no NV flash.
Not sure how to "adb recognizes your prime, you could force it to shut down at first and then restart it completely"
BTW, pictures and videos are less of an issues, dozens and dozens and dozens of hours setting up and loading apps and making their settings just rght is the real loss if I have to wipe it.
So, I want to exhaust all avenues before any wipe is done.
i'm having the same issue. i've read elsewhere that somebody was able to exchange theirs at Best Buy. i've had mine since release, so I'm assuming that won't be an option for me. i've tried running the battery down until it shuts off. when i plug it back in and fire it up, it just gets stuck at the splash screen again.
yeah, it is crazy.. you cannot even shut the f**** thing off.
I want to try to salvage it of course. Did you try the wipe option?
i can't get to a point where i can even try to wipe it. my computer won't recognize that it's there, which makes sense (to me anyway) because it really isn't. it's completely unresponsive aside from the endless loop of boot screen.
The only way to shutdown the tablet is to let the battery die. And then make a RMA for it. :crying:
sontin said:
The only way to shutdown the tablet is to let the battery die. And then make a RMA for it. :crying:
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so since your RMA anyway, did you try a data wipe first?
I bet there is a way around it, just need some savvier people to chime in on the steps using ADB or something?
sontin said:
The only way to shutdown the tablet is to let the battery die. And then make a RMA for it. :crying:
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that's what i'm afraid of.
Called Asus.. they said either data wipe or RMA this POS....
anyone with any other ideas?
did they inform you on how you're supposed to wipe the data off of a tablet that won't allow you to do anything but sit at a boot up screen? i don't care if i have to wipe the data, i have nothing on it that is that important.
i'm going to have to have that very conversation with them tonight.
wsnydes said:
did they inform you on how you're supposed to wipe the data off of a tablet that won't allow you to do anything but sit at a boot up screen? i don't care if i have to wipe the data, i have nothing on it that is that important.
i'm going to have to have that very conversation with them tonight.
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oh thats easy.. hold power+volume down button and you should see at least 2 icons.. WIPE DATA or ANDROID.. just pick Wipe Data and give it a shot.
I want to hold out and see if someone can reccomend a way to ADB or sideload JB or something as I care about all dozens and dozens and dozens of hours and days and weeks of time I spent setting up apps and configuring that I will loose with a data wipe. If you dont care, go for it and report if it works.
yeah, i've tried that. i can't even get the icons to pop up. i'll try again tonight before calling, but i'm not all that optimistic. although i didn't try it this morning after running the battery dry. perhaps it would work now. we'll see i guess. worst case, i'm in the same boat that i'm in now.
i'd probably care more if i have spent that much time on it too. i've maybe spent a handful of random hours screwing around with it, so i'm not really out much.
Lock-N-Load said:
oh thats easy.. hold power+volume down button and you should see at least 2 icons.. WIPE DATA or ANDROID.. just pick Wipe Data and give it a shot.
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Click to collapse
It's not working. The Tablet stucks before it's loading the recovery.
sontin said:
It's not working. The Tablet stucks before it's loading the recovery.
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Click to collapse
thats not "recovery".. recovery and this are 2 different things.
My tablet is completely unresponsive. Talked to Asus and according to them the only option is an RMA. If you're able to get the data wipe prompt, you might have other options, but I don't know what they are. So I'm sending mine in.
Have the exact same problem. I can't get to the wipe menu at all. Tried to open an RMA online a week ago and haven't heard anything. Going to call them today.
hi all, as the title says my hox + is repeatedly crashing n rebooting. this has been happening since yesterday. the hox was fine in the morning and then randomly started playing up in the afternoon. the phone is completely stock n locked. its not the power button as when I enter fastboot the phone stays on n doesn't even freeze. it went flat after a while so I left it to completely flatten over night. its been on charge for a while now n its still rebooting even without me turning it on, it turns on by itself.....freezes.....then reboots.
any ideas guys?
really don't want to pay for insurance again n I now know it takes takes 2 weeks to replace a lost phone so god knows how long it will take them to look at a phone
"pay for insurances AGAIN"?
Does this happen randomly? Or it happens all the time? If you will be enough desperate, you can always try a factory reset as this looks like a software bug.
/\/\ said:
"pay for insurances AGAIN"?
Does this happen randomly? Or it happens all the time? If you will be enough desperate, you can always try a factory reset as this looks like a software bug.
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yeh ive tried factory reset in fastboot and also erased cache command. im going to try a rom now ive got it to stay off n charge. it will only stay off selecting power down quickly, if I select power off in bootloader it restarts. it does seem like software though as it doesn't auto reboot in recovery or bootloader
well a new rom ddnt work.....n of course I cant find an ruu anywhere
bassyboy said:
well a new rom ddnt work.....n of course I cant find an ruu anywhere
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Click to collapse
you can try increasing the voltage for the CPU...
does it show something on its screen when it reboots?
cant do anything. it would boot up fully...then freeze after 5 secs or so then reboot and do the same again. Ive claimed for a new phone now tho. I couldn't find an ruu after trying a new rom so insurance repair wasn't going to happen. the phones gone now n hopefully a replacement will come soon. guessing I had a bad refurb last time iclaimed
Hi guys, I'm sincerely apologizing if this is the wrong place to open a thread about something like that, I couldn't figure out where else to write down my issue. I've been told here are people that know the most about devices and that someone might be able to solve an issue I got with my Samsung s6 Edge. The samsung support has been not helpful at all and it's either sending it to them to repair it and loose all my files or at least before doing that at least trying to save some of my personal files. The problem yet is that I can't even get into my phone. I was charging it at night and suddenly I saw a flashing Samsung Logo on screen with a blue LED that flashes as well. So the device had to be turned itself off and then it was restarting but it couldn't get pass the 2nd SAMSUNG loading Screen and got stuck. That's all. From then on I wasn't able to do anything with it. First I thought it may be making some updates, but then again I turned off my wifi before going to sleep. So that can't be the case. I waited hours, because I was hoping it might get pass it at some point but it didn't. While waiting I looked up tutorial to fix it but nothing seemed to work out and then I called the samsung support which basically just told me to turn it on and off without any real solving advice. So here I am. desperate to just save up the last photos and that's it. Does anyone know a solution that won't mess with my guarantee.
Thanks for reading if you made it up to here,
Erika
EriBerry said:
Hi guys, I'm sincerely apologizing if this is the wrong place to open a thread about something like that, I couldn't figure out where else to write down my issue. I've been told here are people that know the most about devices and that someone might be able to solve an issue I got with my Samsung s6 Edge. The samsung support has been not helpful at all and it's either sending it to them to repair it and loose all my files or at least before doing that at least trying to save some of my personal files. The problem yet is that I can't even get into my phone. I was charging it at night and suddenly I saw a flashing Samsung Logo on screen with a blue LED that flashes as well. So the device had to be turned itself off and then it was restarting but it couldn't get pass the 2nd SAMSUNG loading Screen and got stuck. That's all. From then on I wasn't able to do anything with it. First I thought it may be making some updates, but then again I turned off my wifi before going to sleep. So that can't be the case. I waited hours, because I was hoping it might get pass it at some point but it didn't. While waiting I looked up tutorial to fix it but nothing seemed to work out and then I called the samsung support which basically just told me to turn it on and off without any real solving advice. So here I am. desperate to just save up the last photos and that's it. Does anyone know a solution that won't mess with my guarantee.
Thanks for reading if you made it up to here,
Erika
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Click to collapse
Hey
1st did you use google photos and enable syncing? If so all pics will be saved in the cloud.
2nd the only fix is to do emergency firmware restore via Samsung smart switch. It won't mess with your guarantee but you will lose all data on the phone.
3rd you can manually flash the stock firmware with Odin.. Doing this you will lose your guarantee and all data.
Before you do anything power off the phone. Then when off hold home, power and vol up. It will boot to recovery menu... Press wipe cache partition then reboot phone. See if that works.
If not hold only vol down and power.... As soon as it boots release power and continue holding vol down until its fully booted up on home screen.
Let me know how you get on
callumbr1 said:
Hey
1st did you use google photos and enable syncing? If so all pics will be saved in the cloud.
2nd the only fix is to do emergency firmware restore via Samsung smart switch. It won't mess with your guarantee but you will lose all data on the phone.
3rd you can manually flash the stock firmware with Odin.. Doing this you will lose your guarantee and all data.
Before you do anything power off the phone. Then when off hold home, power and vol up. It will boot to recovery menu... Press wipe cache partition then reboot phone. See if that works.
If not hold only vol down and power.... As soon as it boots release power and continue holding vol down until its fully booted up on home screen.
Let me know how you get on
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Click to collapse
Thank you very much for trying to help me! unfortunately the sync wasn't on and none of those pictures I'm trying to rescue were saved. Learned my lesson tho and will make sure to always have it on from now on. As for now the solution didn't help. After following your good advice my phone decided not to go with it and brought me back the same flashing samsung logo and blue light. :/
EriBerry said:
Thank you very much for trying to help me! unfortunately the sync wasn't on and none of those pictures I'm trying to rescue were saved. Learned my lesson tho and will make sure to always have it on from now on. As for now the solution didn't help. After following your good advice my phone decided not to go with it and brought me back the same flashing samsung logo and blue light. :/
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Click to collapse
Sorry to hear that :/ what exactly did you try? The wipe cache? If you want step by step instructions to flash stock firmware I'll be happy to help. Either that or take it to Samsung with your guarantee.