Is my fascinate defective? Why does my back button randomly press itself? In fact, it seems like it's doing it as a long press sometimes since pressing the power button takes a random screen shot!
I've posted about this before, but this issue came from EB01. Surely others are experiencing such a thing!
This happened to me on stock DI01. I don't know why, but all of a sudden one day, it started doing those phantom presses. For me it was the back button and menu button. I also had a hard time long-pressing the home button to pull up the recent app list.
I have insurance through Verizon, so I just took it into the store, and they ordered a refurbished replacement for me. I didn't have to turn in my phone until the new one came.
It's a different story if you go directly to Samsung. Through them, you are without your phone for 6 days (2 days shipping there, 2 days repair, and 2 days shipping back), and no temporary phone is provided. I was only going to do that as a last resort, but Verizon actually came through.
The end result is that the new phone is definitely better, and I can tell there's a difference in the button response - not in a bad way, though. It's a more "solid" experience as opposed to the previous phone being more finicky.
I have this same issue as well, and have had it pop up on me well before EB01. It's not all the time, but it happens often enough that it's annoying as hell.
Anyone happen to know of a software based solution? Considering all of the rooting/etc. I've done to my phone, I don't know how feasible it is to get replacement hardware..
Skyh said:
I have this same issue as well, and have had it pop up on me well before EB01. It's not all the time, but it happens often enough that it's annoying as hell.
Anyone happen to know of a software based solution? Considering all of the rooting/etc. I've done to my phone, I don't know how feasible it is to get replacement hardware..
Click to expand...
Click to collapse
I believe that if you were to odin back to stock (or any official OTA update) that they wouldn't know you'd ever been rooted.
Superclean 2.4 Voodoo - VA Green
I have the same issue. In fact, it just happened a few minutes ago. Sometimes it only had one phantom press, other times it will go spastic. When the latter happens I have to press the back button to make it stop.
I'm glad I'm not the only with this issue. Looks like I'm calling for a replacement tomorrow.
Sent from my SCH-I500
Joshuaboyzn said:
I believe that if you were to odin back to stock (or any official OTA update) that they wouldn't know you'd ever been rooted.
Superclean 2.4 Voodoo - VA Green
Click to expand...
Click to collapse
That's what I did. I was rooted and removed a bunch of the VZW bloat when I first started seeing it. I ended up flashing an Odin package for stock/unrooted DI01 onto the phone to make sure that rooting didn't cause the problem. It still ended up happening on stock. I took it in to Verizon and had them look at it, and they were none the wiser. It's been a couple of months now, and I've heard nothing about my returned phone.
Both the DI01 and DL09 Odin packages should be available in the development forum. Be sure to disable voodoo (if you are using it) before you use Odin.
Domush said:
I have the same issue. In fact, it just happened a few minutes ago. Sometimes it only had one phantom press, other times it will go spastic. When the latter happens I have to press the back button to make it stop.
I'm glad I'm not the only with this issue. Looks like I'm calling for a replacement tomorrow.
Sent from my SCH-I500
Click to expand...
Click to collapse
I just hate the idea of getting a refurbished phone. I sure hope this is a software issue.
Doesnt verizon insurance go through asurion or something like that
Blue Super Froyo
Verizon should be quite familiar with this problem at this point. This problem ran wild on the OG Moto Droid. I've had family members return their phones and within the first year get replacements per warranty (factory defect).
The problem stems from either using a charger that doesn't have a USB module (aka doesn't require you to plug the USB data cable into a charger brick) or from improperly plugging in your phone (for instance, not putting the phone in a dock completely or having the USB connection slip partially). The unusual changes in voltage kill these smartphones and cause them to almost short-circuit, resulting in the "ghost" phenomenon. Many people have had this problem within the last couple of years and have found this to be the culprit. Just google "Ghost Droid" for more information.
WhiteRocks said:
Doesnt verizon insurance go through asurion or something like that
Blue Super Froyo
Click to expand...
Click to collapse
Verizon's insurance does go through Asurion. That's not what I did, however. I told Verizon I didn't want to make an Asurion claim (which comes with a $89 deductible). They said I could go through them for the Samsung warranty. They sent me the replacement and then I sent back my phone (like you do when you make an Asurion claim), but there was do deductible or charge for it.
Now, they might have only said this because I have the extra protection through them. I can't guarantee they will do this for everybody.
Zerg The Bear said:
Verizon's insurance does go through Asurion. That's not what I did, however. I told Verizon I didn't want to make an Asurion claim (which comes with a $89 deductible). They said I could go through them for the Samsung warranty. They sent me the replacement and then I sent back my phone (like you do when you make an Asurion claim), but there was do deductible or charge for it.
Now, they might have only said this because I have the extra protection through them. I can't guarantee they will do this for everybody.
Click to expand...
Click to collapse
Your phone comes with a 1 year warranty from Samsung for hardware issues. Assurion picks up if the user damages the phone, like dropping it or water damage.
Update for anyone following this thread..
I got a replacement phone and restored via nandroid, ensuring identical software. The phantom button presses are gone! So, it seems the button presses are indeed a hardware failure, not software related. If you have phantom button presses, get a replacement phone and save yourself some grief.
Cheers
Sent from my SCH-I500
Ugh, I'm getting them too. Really don't feel like getting a fourth refurbished fascinate.
Sent from my SCH-I500 using XDA App
Dammit. I assumed it was software since this only started happening when I switched to froyo. The kernel is buggy and I figured this would go away once the devs bring us ones from proper source.
I guess my days of not safely removing from PC are catching up to me.
Sent from my SCH-I500 using XDA App
The only thing I've noticed on my phone is my power/sleep button sometimes randomly takes screen shots instead of going to sleep, which I thought I read was the back key sticking, is this similar to what everyone is experiencing with these phantom button presses? Mine isn't backing out of programs or anything?
I've had these phantom button presses on mine on and off since I got the phone. Even before I rooted it. I always assumed it was because the soft keys were dirty/oily and were incorrectly registering touches. Wiping off my phone has always taken care of the problem.
My fascinate has infrequently done this over the last several months. Today, the stupid thing started pressing the back button every few seconds. Rebooted several times. No improvement. Switched kernels. No improvement.
I decided to try to see if this is software or hardware. Rebooted to CWR and left it setting on one of the options. Right now it has been setting for about 10+ min and no random back buttons have been pressed. My thinking is, if this is a hardware bug it should have selected the highlighted option since the back button is used as the select in CWR.
Anyone have any ideas?
I think I might try a clean reload starting from the stock ODIN when I get home.
Phone is rooted and running SC 2.9 Voodoo Kernel, voodoo disabled.
I have this issue really bad ever since upgrading to Gingerbread...
If I use Odin to flash back to the Stock Verizon 2.2 the issue disappears, but if I flash any gingerbread, doesn't matter if its VGB or one of the CM7 nightlies, the phone presses the back and menu button pretty consistently and also if you remove the battery for any reason at all, it loses or forgets a lot of apps that you may have installed (Live Wallpapers for instance) and also takes 3-5 reboots or power down cycles to finally boot up NOT in Safe Mode.
Not sure what the hell is going on, but I may have to just Odin back to Verizon stock 2.2, root it and live with the bloatware
Oh, and this issue is persistent from my original Fascinate to the refurbished replacement that Verizon just sent me. So either they sent me a refurbished phone that has the exact same symptoms or its an issue with Gingerbread and the Fascinate.
Any suggestions?
Anybody? Bueller?
Could my stock Samsung 16gb memory card be causing this? That's the only thing that was carried over from my old phone that had the button press issues to the new refurbished one.
Has anybody made that correlation?
Bump,
Googling about this problem, it seems this is a wide spread problem with Fascinate and few other Samsung phones. No one knows of the real problem nor a fix.
It is unacceptable for Samsung not handle this problem which sounds like it's hardware related for this long.
Any more input guys?
I was about to buy the Samsung Fascinate myself but this sounds like a major problem to me.
Related
My Atrix 4g was working fine and then I set it off the the side while I worked on some homework and when I came back and tried to unlock it, nothing happened, the screen remained black although I could flick the volume up and down switch and get a vibration and a sound, it seemed to me like the device was still on and working just the screen was black. I pulled the battery and when I put it back the phone refused to boot and showed a red LED. I waited 5 min and pulled the battery again and this time the phone booted up perfectly and is still working right now, is this something I should be worried about? Should I bring it back to the store for an exchange?
Definitely bring it back for an exchange
neer2005 said:
Definitely bring it back for an exchange
Click to expand...
Click to collapse
Do you happen to know the exchange policy at AT&T? I have no warranty, but I've only had it for a week or so.
Also how do you know its just not a small software glitch or something that is insignificant and was a one time thing? Or do you think I should bring it back just in case.
m0n3y0n7r335 said:
Do you happen to know the exchange policy at AT&T? I have no warranty, but I've only had it for a week or so.
Also how do you know its just not a small software glitch or something that is insignificant and was a one time thing? Or do you think I should bring it back just in case.
Click to expand...
Click to collapse
If you bought it from AT&T then you have 30 days to return/exchange it. Tell them there is a software issue where it forces your phone to turn off. To be safe, you could call their corporate customer service at "611" and tell them the situation and they will note your account about the situation that way the reps in the store cannot turn you away.
live4nyy said:
If you bought it from AT&T then you have 30 days to return/exchange it. Tell them there is a software issue where it forces your phone to turn off. To be safe, you could call their corporate customer service at "611" and tell them the situation and they will note your account about the situation that way the reps in the store cannot turn you away.
Click to expand...
Click to collapse
What if I bought it from RadioShack though? They had a sale where it was only $150.. xD
Btw mine is rooted and everything, how do they check for root anyways? And in order for me to exchange it I'm guessing I have to factory reset, would that undo the root?
m0n3y0n7r335 said:
What if I bought it from RadioShack though? They had a sale where it was only $150.. xD
Btw mine is rooted and everything, how do they check for root anyways? And in order for me to exchange it I'm guessing I have to factory reset, would that undo the root?
Click to expand...
Click to collapse
Radioshack should have a similar policy. You should be able to check it online.
No, a restore will NOT remove root. Which root method did you use? I believe SOC and aRoot both have unroot options. I had to return my first Atrix as well and I used Root Explorer to uninstall SU before I ran the unroot script to make sure it would be removed.
I returned my bricked atrix to radio crap and they swapped no problem
live4nyy said:
Radioshack should have a similar policy. You should be able to check it online.
No, a restore will NOT remove root. Which root method did you use? I believe SOC and aRoot both have unroot options. I had to return my first Atrix as well and I used Root Explorer to uninstall SU before I ran the unroot script to make sure it would be removed.
Click to expand...
Click to collapse
I used aRoot, out of curiosity what was wrong with your first Atrix?
I did a quick google and no one seemed to have experienced the problem that I had with the blank screen, although there seem to be no other issues and its snappy as usual. If I decided just to keep this Atrix and not go through the hassle of returning and then downloading everything and setting my theme back up and a million other personalization things I did, do you think I would regret it later?
Oh and do you think it would have anything to do with the fact I dropped my phone? I was just chilling in class and it fell out of my pocket. Lol it was like a 2 foot drop onto tile face first, although there are no visible damages aside from a scratch in the corner thats minuscule and took me like 5 min to find.
Also, the issue didn't occur until like a couple hours after I dropped it.
m0n3y0n7r335 said:
I used aRoot, out of curiosity what was wrong with your first Atrix?
I did a quick google and no one seemed to have experienced the problem that I had with the blank screen, although there seem to be no other issues and its snappy as usual. If I decided just to keep this Atrix and not go through the hassle of returning and then downloading everything and setting my theme back up and a million other personalization things I did, do you think I would regret it later?
Oh and do you think it would have anything to do with the fact I dropped my phone? I was just chilling in class and it fell out of my pocket. Lol it was like a 2 foot drop onto tile face first, although there are no visible damages aside from a scratch in the corner thats minuscule and took me like 5 min to find.
Also, the issue didn't occur until like a couple hours after I dropped it.
Click to expand...
Click to collapse
I brought mine back because of software issues like the battery monitor displaying the phone as charging even though it was unplugged, screen brightness was changing even though I had the auto turned off, little things that I haven't experienced on my second phone.
With yours, if you feel comfortable enough to hold onto it for awhile longer I don't see any harm in that. Radioshack gives you 30 days. There have been random reboot issues on some of the Atrix's so it might not be anything serious. I've had a couple issues with the screen freezing on me, which what could have happened on yours.
live4nyy said:
I brought mine back because of software issues like the battery monitor displaying the phone as charging even though it was unplugged, screen brightness was changing even though I had the auto turned off, little things that I haven't experienced on my second phone.
With yours, if you feel comfortable enough to hold onto it for awhile longer I don't see any harm in that. Radioshack gives you 30 days. There have been random reboot issues on some of the Atrix's so it might not be anything serious. I've had a couple issues with the screen freezing on me, which what could have happened on yours.
Click to expand...
Click to collapse
Well mine didn't randomly reboot, and the screen didn't freeze, it just blanked for awhile, I don't think its serious enough to constitute my phone as a "lemon". I'll probably end up holding on to it and seeing if anything else happens and if not then just keep it. Thanks for all the help though! :]
And if anyone else has experienced this issue or something similar, it would be awesome if you could share your experience.
My atrix seems to have a problem with the touch screen on the top portion of the phone when I'm in portrait mode. For example, when I go into settings, I can't seem to click on wireless network settings.
I thought it may have been a problem with an app I had installed, so I turned on advanced task killer, but I couldn't click on kill all running apps since it's in that non functioning top portion of my screen. Lol
Now I'm here on the xda app and I couldnt click on the top portion to go to my favorite threads.
Obviously I've already done a power cycle a couple times. Sometimes it fixes it, but it doesn't fix it for long as the problem seems to randomly come back...
I'm considering doing a factory reset, but I'm rooted with designgears aroot script. I already thawed all the apps I've froze. Would it be OK to factory reset from there?
If anyone has any suggestions aside from doing a factory reset, it will be very much appreciated!
Sent from my MB860 using XDA Premium App
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
F_L_Abs said:
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
Click to expand...
Click to collapse
Same thing here. Sometimes the widgets i have at the top of the screen won't respond when touched. Also my screen shifts back and forth on its own in portrait mode, kind of jiggles like the phone is being shaken. I unrooted, did a factory reset and still no joy. I'm going to flash the retail SBF tonight and see if that clears it up. If not back AT&T for a replacement or the HTC Inspire. (I'm still in my 30 day window)
I have the same problem.. I have done a hard reset, but it doesn't seem to fix it
I will try to flash DG's retail SBF today.
flashing the device didn't fix the issue
I ended up getting mine exchanged. Its strange that it only started to happen randomly.
Sent from my MB860 using XDA Premium App
Might want to double check and post in this thread: https://supportforums.motorola.com/message/362154/
Thanks, Reuben. I'm sorry to see that people are having this problem. I have the same problem but from the bottom of my touch screen. We've identified that when this happens, it's because the Internal SD was partitioned. Not sure what's causing the issue with the top of the screen for users though.
I sure hope a fix is rolled out. Many people have imported their Atrix's and it's hell trying to exchange it. I'd rather be able to just fix it!
This happened to my first atrix: bought the day after realease, problem developed withing 36 hours, I'd say.
At the time, I didn't think much of the issue (though it was simply unacceptable) and discounted mine as an inevitable lemon. Obviously, when I took it back (literally within 3 days of release) nobody had had this problem yet and the sales rep was baffled. Got an exchange and all is well now.
I believe it has something to do with a defective fingerprint reader that mucking with the screen, but I could be wrong.
Ultimately, my phone is fine now, haven't had a problem since the exchange. I would actually argue against it being a developing problem and, while it may take a couple days to manifest, more so an out of the box defect.
I'm glad I found this and it's not just me! I've had this phone a little over a week and it WAS running awesome but now not so much. I have more of the ghost finger or studder I've heard about. I found most of the issues texting and emailing or anything with typing. The rest of the time it works fine. Just really hard to respond quickly by any means.
It was running fine stock, then I rooted and it continued to run fine. Then over the last few days it's been a headache. I removed the root, still there, factory default, still there. It was even happening when I was trying to log into motoblur at the very beginning.
I'm going with a hardware issue and taking it in for replacement tomorrow.
Thanks.
It seems like you'll have to replace it, brother. No fix found yet.
Damn! I knew I should have returned it during my 30days... I was really under the impression that it was just something I did coz I didn't notice it when I first got it and went ahead and rooted it... tried almost everything too like everybody did but no luck
Do you think I'll still be able to exchange it? I got it like 2 months ago
Replaced mine yesterday and it is running great. The guy at AT&t said he has seen a few doing this.
Did you have to call the warranty service also or were you able to exhange it at the store coz in my case I had to call the warranty service and they're sending me a replacement in the mail with the prepaid packaging to send to my old one back
I just went in, he opened a new one swaped my sim card and I was off. Gave me a new receipt and done.
Sent from my MB860 using Tapatalk
Hello. i've been having this problem in my atrix for about a month now. it seems to be hardware related but im outside USA. i could send it in with my gf to get it exchanged but i bought it on ebay.
should i contact motorolla for warranty or go to att to get it replaced?
(please provide a # or website for motorolla warranty if you know it)
I have same problem, hapened after 2 months of use, the top portion of the screen doesnt work, if im in portrait i cant scroll down the notification bar, only in landscape. And when in landscape i cant type the letter Q.
Really annoying, but i have to wait until september when i came back to USA.
Motorola Brazil dont honor the warranty from a Usa Atrix.
For everyone thats experiencing this Screen Issue with the Atrix, SGS Touchscreen Booster inthe Market Place will fix the issue. I have returned one Atrix already, and was close to throwing this one in the garbage. It makes me mad that Motorola has this issue and are not pushing a Software Fix. Can't wait until I can get Cyanogen on this beast!
**Update Sent my phone in to get repaired, they replaced the screen and reflashed it. Came back with the exact same issue. Very Frustrated!
My motorola atrix is a problem with the touch after I managed to release "root", you have to play lower down the keys to be hit from above, in addition to the menu buttons do not work, but half of it straight up works best, does anyone have any solution?
Perhaps a better bios reset, or a full format! hardware will be? or software?
Somebody help!
A have the same problem - http://www.youtube.com/watch?v=9MYOoTPW_wQ
Any idea's how fix it?
Did replacement of touch screen will help?
I tried to:
- flash original firmware
http://4pda.ru/forum/index.php?showtopic=255458
- reconnect touch connector
http://www.youtube.com/watch?v=grqz-3LdIEk
- fix pds
http://forum.xda-developers.com/showthread.php?t=1131649
The same problems:
http://www.youtube.com/watch?v=Z56BSYFh3BE
http://www.youtube.com/watch?v=d_PjVSEcHEo
---------- Post added at 03:26 PM ---------- Previous post was at 02:42 PM ----------
Any one know, where is ATRIX touch controller?
Had the Photon for 29 days, installed the Maintenance Release 5 and continued to have the no audio on calls and random reboot issues. Based on the actions of the phone the last few days that I had it I came to a few conclusions.
When the no audio happened if I hit the mute button the audio would be there and I could hear the call just fine. I noticed that after a no audio call if I attempted to go into call history and click the person who just called and attempted to call the phone would always reboot. This lead me to conclude ( and I would appreciate it if someone who post some thoughts ) that no audio indicates the software has encountered problems and is no longer stable. The actions of the buttons are reversed and the system is on the verge of crashing. Any further action after the call will result in a system reboot. This leads me to believe the OS is prone to not being stable for whatever reason. Why this occurs is unknown.
I noticed that when the phone was flat on my desk, sometimes hooked up to power source, sometimes not, the phone would reboot on it's own. This indicated that even without user intervention the phone OS would become unstable, crash and reboot. What causes this is unknown.
I have since returned the phone to Sprint for a full refund with no restocking fee ( I suspect their technician was able to duplicate the no audio).
While the phone was fast, had a lot of storage space, great reception and great clarity the unstable OS caused me to return it.
Sounds like a hardware problem. I have yet to have a reboot and after the update, I have yet to get a muted call.
Sent from my MB855 using XDA App
LouieGrandie said:
Had the Photon for 29 days, installed the Maintenance Release 5 and continued to have the no audio on calls and random reboot issues. Based on the actions of the phone the last few days that I had it I came to a few conclusions.
When the no audio happened if I hit the mute button the audio would be there and I could hear the call just fine. I noticed that after a no audio call if I attempted to go into call history and click the person who just called and attempted to call the phone would always reboot. This lead me to conclude ( and I would appreciate it if someone who post some thoughts ) that no audio indicates the software has encountered problems and is no longer stable. The actions of the buttons are reversed and the system is on the verge of crashing. Any further action after the call will result in a system reboot. This leads me to believe the OS is prone to not being stable for whatever reason. Why this occurs is unknown.
I noticed that when the phone was flat on my desk, sometimes hooked up to power source, sometimes not, the phone would reboot on it's own. This indicated that even without user intervention the phone OS would become unstable, crash and reboot. What causes this is unknown.
I have since returned the phone to Sprint for a full refund with no restocking fee ( I suspect their technician was able to duplicate the no audio).
While the phone was fast, had a lot of storage space, great reception and great clarity the unstable OS caused me to return it.
Click to expand...
Click to collapse
I had the reboot spam last night and the phone is completely face palmed.
Photon 4G, I really wanted to like you, instead you have given me the tross!
My Photon is perfect! No problems after OTA.
Sent from my MB855 using XDA App
newalker91 said:
There are two problems at hand here, user error and malfunctioning hardware. You should know full well that if you are having issues such as rebooting upon laying the phone down with a charger that something isn't soldered properly in the phone. Swapping it would alleviate this issue. With the final build (CM5) being available in SBF form, along with two very stable and powerful roms, very few people are having any issues of updated properly. It's unfortunate to see another user put this phone down instead of working through the issues, but I guess android isn't for everyone.
Click to expand...
Click to collapse
User error? Really? Note I said I had the CM5 installed and still had the no audio issues. And since when does having the action of the mute button on a call being reversed happen as a result of something not being soldered properly? Note that the reboot happened when the phone was on the charger and when it was not. When it was laying flat and when I was holding it upright and looking through the contact list. I like Android just fine. Had an Evo for a year but upgraded because it lacked internal storage space. I plan on going to the Galaxy SII in a few weeks and last I read that's an Android phone.
LouieGrandie said:
User error? Really? Note I said I had the CM5 installed and still had the no audio issues. And since when does having the action of the mute button on a call being reversed happen as a result of something not being soldered properly? Note that the reboot happened when the phone was on the charger and when it was not. When it was laying flat and when I was holding it upright and looking through the contact list. I like Android just fine. Had an Evo for a year but upgraded because it lacked internal storage space. I plan on going to the Galaxy SII in a few weeks and last I read that's an Android phone.
Click to expand...
Click to collapse
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem. Which any user here would most likely come to the conclusion after reading your post that it wasn't. Random reboots like that would have sent me back directly to the sprint store demanding another phone. Companies make bad batches, and stores get those bad batches. The fact is you just settled for a phone that was working sub par. I have gone through 3 phones, all with different problems, but I don't settle. They give you that 30 days for a reason.
Would you do the same thing had you went to best buy and bought a computer from them that did the same thing? Random reboots, no sound, etc etc....
Mine as well as most others phones on here work perfect, maybe the random force close from an app or something, but I don't get any muted calls, random reboots, and if I did you better bet I wouldn't settle for it.
Good luck to you in Samsung land.
-DJ
Sent from my MB855 using xda premium
funny...Ive had no problems before or after the ota...the phone is stable as a rock...call quality is outstanding, no dropped calls like my old EVO..but im not sure the issues is random hardware problems per phone
This is killing me as I real think the photon hardware wise is one the all around best out...
Moto need to get off over their attuned about software... officially unlock the dam phone release the dam Kernel asap and let great independent software talent write and fix bugs for great hardware and so so code
Just do not think Moto puts the time in on thier code that then need too...
The only problem I've had with this phone was no audio a few times. After updating to 45.2.5, that problem has now been resolved. Photon is running like a champ.
Djspinister said:
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem. Which any user here would most likely come to the conclusion after reading your post that it wasn't. Random reboots like that would have sent me back directly to the sprint store demanding another phone. Companies make bad batches, and stores get those bad batches. The fact is you just settled for a phone that was working sub par. I have gone through 3 phones, all with different problems, but I don't settle. They give you that 30 days for a reason.
Would you do the same thing had you went to best buy and bought a computer from them that did the same thing? Random reboots, no sound, etc etc....
Mine as well as most others phones on here work perfect, maybe the random force close from an app or something, but I don't get any muted calls, random reboots, and if I did you better bet I wouldn't settle for it.
Good luck to you in Samsung land.
-DJ
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did get a replacement phone and I experienced the same symptoms on both of them.
I do have information that confirms that Motorola was aware of the reboots and that MR5 was supposed to fix this. I did have MR5 on here.
I had an atrix before having this and put Alien Build 4. I was floored by the battery life and the ROM and device was rock solid.
I have a brick at the moment. This became a brick after rebooting loop similar to not wiping the davlik cache before a boot. It was stock. I was going to unlock and root to see if it helped the battery life.
I had been more excited about this phone than almost any other one. I have been a beta tester of Motorola devices, but I believe this one may have been pushed out the door a little too early.
I am glad people have this working well and I am glad for them. I will still love this phone even though I have experienced issues. It easily could have been a bad batch that is triggered by certain circumstances.
After the update - my silent call issue was 100% fixed. Maybe you need to a do a factory reset? I do that after all major OS updates.
Jeff_in_LA said:
After the update - my silent call issue was 100% fixed. Maybe you need to a do a factory reset? I do that after all major OS updates.
Click to expand...
Click to collapse
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
SnoopDawg said:
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
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Click to collapse
Haha, yea man that is great. Have you gotten your brick fixed? Let me know if you haven't, i'm sure there is a way to get it back. Have yet to brick a device. I would be amazed if you have, especially Android.
Sent from my MB855 using xda premium
SnoopDawg said:
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
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You must have never flashed a galaxy s phone with odin....talk about frustrating lol
Sent from my Motorola Photon 4g
coldblooded79 said:
You must have never flashed a galaxy s phone with odin....talk about frustrating lol
Sent from my Motorola Photon 4g
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I never had anything I couldn't recover from ODIN even a partial flash(or even if it reset before it could finish flashing). I rooted both Epic 4G and Droid Charge with Odin. Just flashed a couple of Samsung Moments last week but they didn't require ODIN.
My phone will boot sometimes so it won't even stay booted. Doesn't matter what I do to it.
Djspinister - It will boot but not stay booted, it just reboots. I haven't ever had a bad flash that I couldn't recover from. I have flashed Windows Mobile devices, iOS devices that were eventually jailbroken. I have flashed several times right before going out to eat dinner only to have it fully recovered before the food came out. This just has to be a bad phone. It is a brick phone.
SnoopDawg said:
I never had anything I couldn't recover from ODIN even a partial flash(or even if it reset before it could finish flashing). I rooted both Epic 4G and Droid Charge with Odin. Just flashed a couple of Samsung Moments last week but they didn't require ODIN.
My phone will boot sometimes so it won't even stay booted. Doesn't matter what I do to it.
Djspinister - It will boot but not stay booted, it just reboots. I haven't ever had a bad flash that I couldn't recover from. I have flashed Windows Mobile devices, iOS devices that were eventually jailbroken. I have flashed several times right before going out to eat dinner only to have it fully recovered before the food came out. This just has to be a bad phone. It is a brick phone.
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You can't hold volume down and get to rsd? fastboot? anything? Even try holding down volume down while putting battery in, I heard someone got away from brick that way...
Djspinister said:
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem.
Good luck to you in Samsung land.
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After reading on numerous other sites of people on their 3rd or 4th Photon and still suffering from the same problem I decided not to bother. As for Samsung, before the Evo I had two Samsung products that were absolute rocks for me. Solid with no issues and performed well. Using a Samsung Instinct right now.
My Photon is 100% trouble free. Calls are clear, battery lasts, etc.
Te only real issue is that I do not love the bluish tint on the LCD. Anyone know how to alter the gamma?
Sent from my MB855 using XDA App
I upgraded from an EVO on Friday. My new Photon began crashing and doing the no audio on Saturday. I exchanged it at the Sprint store later that day and have had no issues with the second Photon. I really like the Photon much better than the EVO.
Has no one else been told in the Sprint store that you can only exchange once and then you're stuck with the device???? They told me they only allow future exchanges through warranty (i.e., Motorola will ship me a new one...no in-store exchanges).
Is this just wrong information?
Erislover said:
Has no one else been told in the Sprint store that you can only exchange once and then you're stuck with the device???? They told me they only allow future exchanges through warranty (i.e., Motorola will ship me a new one...no in-store exchanges).
Is this just wrong information?
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Thats BS!!!! e-mail me at [email protected] and I will send YOU the e-mail I sent Sprint. Not only did I get my 3rd phone, my bill is cleared until October!!! The girls name and number will be in my e-mail!
Hey guys,
I ve recently started having trouble with the Touchscreen on my Evo 3D. The phone is fully rooted and S-Off, currenlty has Leedroid ROM 3.0.
Ive noticed that sometimes it will just stop responding. I press the power button to turn the screen off and back on again, then it works fine.
Other times it will be as if the screen has already been touched in 1 place (even though i havent touched the screen). If i touch the screen it detects a second finger and tries to pinch zoom.
Recently its gotten worse and now certain parts of the screen wont work at all, but other parts work perfect. For example, i can pull the notification bar down or even use the capacitive buttons at the bottom (Home, Menu, Back & Search).
The phone has never been dropped, I have removed screen protector and case, removed apps, defaulted phone, tested different ROMs, and removed the battery for a while. Nothing has helped and im only surviving right now by using Softkeys.
Has anyone seen this, or know what it could be?
Haven't had this problem myself but something to try would be to calibrate thr screen threw the phone options snd see if that helps at all.
Locked & Loaded
""shooter on Deck""
Long time lurker, first time poster, so pardon the n00b.
I am having the same issue. I was using Revolution HD (which is a phenomenal ROM if I say so myself), and a week or two ago my phone started having that issue. I thought possibly a ROM issue, but things had been running smooth for awhile, so it seems odd that it would just start happening out of the blue.
I uninstalled apps, and wiped my phone and reinstalled the ROM, and nothing seemed to fix the issue. I finally re-locked my phone yesterday, put stock ROM back on and still had the issues. I took it in to Sprint today and they said it was because the phone had outdated software and they updated it. The only thing I saw updated was the PRL, so I'm thinking they are full of it. I should have checked for updates before bringing it in, because then they wouldn't have been able to bring that up as an issue.
They also tried to blame some apps as potentially the issue, but I'm basically at stock with minimal added apps. The apps I'm using are ones that I've used since I first had the phone. Perhaps an update of one of those apps is causing the issue.
I'm gonna run it on stock for a day or two and see if the issue is resolved by whatever update they did. I will then put HD Revolution back on and see what happens.
If you figure something out, please post again. My issues sounds exactly like yours. Doesn't sound like a ROM issue, since you and I are using different ROMs. Maybe a manufacturer defect, but I wonder if we have a common app causing the issue.
Update: Have tried the HTC Touchscreen Calibrator here:
http://forum.xda-developers.com/showthread.php?t=1378142
No change at first. Then i re-calibrated the screen but this time touched below the designated targets (purposely putting the alignment slightly out). Now im able to pull the notification bar down! Meaning it thinks im touching part of the screen where the notification bar is when in fact im touching just below it. "Touch Test" from the Market is a great app for testing this.
Could this be a fault with certain parts of the digitizer?
I know digitizers can be found easily enough and theres videos on youtube, but has anyone actually replaced one or think it will help???
@gonzodog: How is yours looking? Do you think you can give this a try aswell?
I downloaded the calibration tool and will test over the next few hours. My screen issue doesn't seem quite as bad as yours. Turning on and off the screen usually resolves the issue ans it doesn't happen all the time.
I went back to Sprint to show the update he ran didn't work. He 'thinks' it is an HTC issue. I am am looking for a good AOSP Rom to try to see if it is a sense issue. The Sprint rep said he has the same issues on his phone.
I am new to Android (coming from webOS) so I am not used to having so many options for an OS, so I don't know which ROM I'm going to flash.
I saw another post in this forum by someone with similar sounding issues, starting to think it really may be a software issue and not a defect in the phone.
I'll let you know how it goes after the calibration.
I have this issue lately no matter what rom I run.. been running custom rom's now for Month's and this just started..can't seem to figure it out..it just gets stuck and the notification window will not pull down or it will think I want to copy and paste during a text, do goofy things while dialing etc....then I have to hit the power button to simply turn screen off and on..then all is good again...seems to be getting worse and I have used every wipe, rom etc..not sure what to do.
Someone else suggested it was a multi touch issue. Could an app cause that?
I have very few apps on my phone, since I reset to stock. Maybe I will remove the the ones I have downloaded and see what happens. I want to think the issue is caused by an app, maybe one that was recently updated.
My non stock apps are: tapatalk, barcode scanner, google authenticator, tasker, words free, godville, ringcentral, yahoo fantasy football, SwiftKey x, and Google+. Do you all use any common apps?
Sent from my PG86100 using Tapatalk
I'm having this issue as well. I'm loving the change in sprint policy making me go to a repair center just to get the run around. It's a bit silly that they can't hand me a new one. I'm well within my year manufacturer warranty and have insurance. I'm hoping that this issue can be tracked down. From my perspective as a former cell phone repair tech, I'm banking on defective digitizers that are wearing out or wearing in a strange manner to produce this effect. I've tried multiple roms, sense and aosp and still have the problem.
I have an unlocked evo (no carrier) full stock and it happens to me too.. Specially the "o" and "i" letters on keyboard.. It doesn't always happens but when it does is just a matter of seconds till it's ok again..
Sent from my HTC EVO 3D X515m using XDA App
@gonzodog: I dont actually use any of the apps. Even when i flashed a stock ROM, the fault occurred.
This seems more and more likely that its parts of the digitizer at fault....
This was the reason I went back to stock s on was having loads of problems
Sent from my HTC EVO 3D X515m using XDA Premium App
@ronin201085 If it is the digitizer, then the question is how to get Sprint to replace it. I may try a different Sprint store today and suggest a digitizer issue. I have insurance, so my preference would be fore Sprint to repair it. I did see that replacement digitizers are available via ebay for about $20, but I'd rather not pay to fix something when I have insurance.
honestly if you are covered under insurance then have they repair it for you... its too risky to replace the digitizer yourself, especially seeing as there are no good tear down videos available that show us how to separate the touchscreen and digitizer from the main body... suffering from the same problem
I have the same problem man.. sprints customers service blows, I have taken it down there twice and they still wont do anything because I can't "duplicate" the issue. And also, for me turning the screen off and on fixes the issue.
Sent from my PG86100 using XDA App
Same problem here. Took it to my local sprint store and they replaced the screen no questions asked, although I did have to unroot it before they would touch it. The way I showed them that the defective digitizer was the culprit was downloading the app touch test from the market. That got their attention. A whole section of my screen wasn't registering input.
@3vo kid: I really don't care to replace myself, but I have taken it to Sprint twice, and both times they said it was a software issue. I was able to replicate the issue in the store, still didn't help. I am going to try a different Sprint store, and if still a problem, maybe a call to customer service.
Sent from my PG86100 using Tapatalk
I work for an indirect dealer fixing Sprint phones and I can guarantee you that it is the digitizer. HTC really did disappoint with these crappy digitizers. Whats more sad is that sprint does not rule this as a common problem when it truely is.
Ok for starters im in Australia and this phone was an import, so sending it back under warranty is a loooooong process, so im open to ideas.
I know digitizers are easy to get, especially on ebay, there must be people that have already replaced them. Im engineer by trade so my technical skills arent bad. Im seriously considering just trying to replace it myself.
ronin201085 said:
Ok for starters im in Australia and this phone was an import, so sending it back under warranty is a loooooong process, so im open to ideas.
I know digitizers are easy to get, especially on ebay, there must be people that have already replaced them. Im engineer by trade so my technical skills arent bad. Im seriously considering just trying to replace it myself.
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there are deff ppl that have replaced them... but no one has posted sufficient information, pics, or videos when replacing the screen. to my understanding the digitizers are attached to the lcds with an adhesive and there are ribbon wires that get in the way of removing them. in all seriousness it might be easier to order a replacement digitizer with an lcd already attached
Ur digitizers are dirty ... put you phones in boiling water .. should fix it
Sent from my PG86300 using XDA App
So my i777 running ICSrewed 2.0.1 with siyah kernel and previously hellraised CheckROM thinks its changing when it isn't. To be more correct it starts and stops charging every couple seconds when no usb is connected. So it will vibrate in my pocket every few second when it thinks i disconnected the usb cable. When turned off the phone flashes the battery charging screen followed by the battery screen with the yellow triangle and thermometer. This happens no matter what. I've reflashed my rom, tried entropy's DD instead of siyah kernel with no results. Also it seems to have several different ideas about the battery level, if i restart the phone the battery level usually changes by around 20%.
I'm not running any setCPU or UV apart from whats build into the kernel. Phone is only about 2 months old and is always kept in an industrial ballistic case.
Any ideas? Am i looking at a hardware issue or something that could be software related?
Thanks in advance
Any help is greatly appreciated
Sounds like 1 of 3 things IMO .. either the OS is freaking out or your battery is defective or your miniUSB connection is dirty/messed up/bent.
I had the issue after about a month where my GSII would go into car dock mode out of the blue for no reason. Voice search would fire up randomly. A factory reset fixed mine but there are tons of people that have reported the miniUSB needing cleaning (and/or a touch of grease) and resolved the issue.
Samsung GSII
ICScrewD 2.0.1 (init.doh 0.2.5)
​
jsd6265 said:
So my i777 running ICSrewed 2.0.1 with siyah kernel and previously hellraised CheckROM thinks its changing when it isn't. To be more correct it starts and stops charging every couple seconds when no usb is connected. So it will vibrate in my pocket every few second when it thinks i disconnected the usb cable. When turned off the phone flashes the battery charging screen followed by the battery screen with the yellow triangle and thermometer. This happens no matter what. I've reflashed my rom, tried entropy's DD instead of siyah kernel with no results. Also it seems to have several different ideas about the battery level, if i restart the phone the battery level usually changes by around 20%.
I'm not running any setCPU or UV apart from whats build into the kernel. Phone is only about 2 months old and is always kept in an industrial ballistic case.
Any ideas? Am i looking at a hardware issue or something that could be software related?
Thanks in advance
Any help is greatly appreciated
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It's your USB port. It's done. Use warranty, replace it. There is no fix. It happened to me as well. Be sure to revert your phone back to stock, then wipe the internal SD card as well. Look through the threads in General for the revert to stock by Entropy.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
It's your USB port. It's done. Use warranty, replace it. There is no fix. It happened to me as well. Be sure to revert your phone back to stock, then wipe the internal SD card as well. Look through the threads in General for the revert to stock by Entropy.
Sent from my SAMSUNG-SGH-I777 using xda premium
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Yes, this. There are several threads in Q&A or General (including one by me) regarding USB port failures. The behaviors you describe are pretty much across-the-board for those of us who had this happen. As recommended above - warranty replacement is the way to go - they may make you go through a bunch of steps prior to approving your RMA - a common one seems to be to try another battery. As far as I know, this has not worked for anyone who tried it.
Yes - your described symptoms are consistent with what appears to be the most likely hardware failure scenario I777 owners are going to encounter if they encounter any hardware failures.
I have same problem.but just started since running ics screwed same version...never happened on any others
Sent from my SGH-I777 using XDA App
Thanks everyone, that's what i was thinking, it was just strange because apart from the phone freaking out in my pocket it hasn't had any effect, the usb works for everything else.
I don't think it's ISCrewed in particular, it started when i was on CheckROM, i flashed ISCrewed just in case it was something about the hellraised rom.
Thanks again, back to my cappy i guess
I have the identical issue. Many times a day the phone "chirps" and thinks it has been plugged in/unplugged in, though it hasn't. It also enters and exits driving mode on a similarly random basis. Unfortunately I bought this phone used (though the problem only started this week, and I've owned the phone for 2 months), so I'm fearing that I won't be eligible for RMA. Has anyone had success using the Samsung manufacturer's warranty when they aren't the original purchaser?
adam8281 said:
I have the identical issue. Many times a day the phone "chirps" and thinks it has been plugged in/unplugged in, though it hasn't. It also enters and exits driving mode on a similarly random basis. Unfortunately I bought this phone used (though the problem only started this week, and I've owned the phone for 2 months), so I'm fearing that I won't be eligible for RMA. Has anyone had success using the Samsung manufacturer's warranty when they aren't the original purchaser?
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What ROM are you using?
Sent from my SGH-I777 using XDA App
justinblaine23 said:
What ROM are you using?
Sent from my SGH-I777 using XDA App
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Unnamed 2.2.1
hmm weird I was having problem on ics screwed changed and now no problem recently..hoping it isn't the port!
Sent from my SGH-I777 using XDA App
I've been running Unnamed 2.2.1 since late December, and the problem only started a few days ago, which makes me think it's probably not software related, at least in my case. I've read many accounts of GS2 owners whose USB ports start flaking out and causing identical problems to what I'm experiencing, so my hunch is that's what it is. Before I look into a warranty return, I'm going to clean out the port with rubbing alcohol and a paintbrush.
I had this happen as well. It seemed to happen soon after I would flash siyah kernel. happened 3-4 times. For the past month or so have been running only entrophys dd kernel and have not had the issue come back yet.
I was running siyah too been running entropys fine since i switched..idk if kernel glitch or just coincidence
Sent from my GT-I9100 using XDA App
Been there, done that
I had the exact same problems described above a few months ago. Thankfully, a "knowledgeable" AT&T rep just gave me an 800 number to call...did their obligatory troubleshooting and sent me a replacement (took a few days). Of course, I ordered a USB jig to erase the "root" counters just in case.
I noticed the problem on UnNamed (although it ended up not being the ROM of course) and switched to CM7....seems like I either never had the problem on CM7 or it took a really long time to come back.
Regardless, while i was waiting on the replacement, I removed the battery and, as was said above, swished around a small paintbrush dipped in rubbing alcohol in the USB port....didn't have the problem again. Went ahead and switched out phones anyway...but appeared to be "fixed". Kinda sad though...I rarely even use the USB (switch out between 3 batteries)...never had that kind of problem with my previous "fruit" phone. ;-)
I swabbed out the USB port with rubbing alcohol two days ago, and the problem hasn't happened since then. That same day, and since then, I've stopped keeping the phone in the bathroom while I take a shower, on the thinking that the steam could be aggravating the problem. Don't know whether the alcohol or the no-bathroom rule has helped things, but the problem seems to be gone for now.
adam8281 said:
I swabbed out the USB port with rubbing alcohol two days ago, and the problem hasn't happened since then. That same day, and since then, I've stopped keeping the phone in the bathroom while I take a shower, on the thinking that the steam could be aggravating the problem. Don't know whether the alcohol or the no-bathroom rule has helped things, but the problem seems to be gone for now.
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AWESOME! Hope more people see this...seems to be more common than a Google search would imply.
Sent from my SGH-I777 using XDA App
Yep , mine has just started doing this the other day... Bent the usb port pins a bit and while it is stuck in charging mode (it thinks) it is not jumping to the dock or anything... so as long as i dont turn it off im ok for now.
Question is , I am running an ICS build AKOP 4.0.3 , do you think it could be safe doing triangle away (since the usb port is pretty much gone to try a jig might not be worth it) and mobile odin to flash back to stock so that I can bring it into my local att store and see what I can do there?
adam8281 said:
I have the identical issue. Many times a day the phone "chirps" and thinks it has been plugged in/unplugged in, though it hasn't. It also enters and exits driving mode on a similarly random basis. Unfortunately I bought this phone used (though the problem only started this week, and I've owned the phone for 2 months), so I'm fearing that I won't be eligible for RMA. Has anyone had success using the Samsung manufacturer's warranty when they aren't the original purchaser?
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You could try telling Samsung that it was a gift. They should be able to determine the original purchase date from the IMEI. I've never dealt with Samsung directly, only At&t. I did a warranty replacement on my original SII last month for the same issue and am now in the process of getting a 2nd replacement for the same issue. Just an FYI, revert to stock before you call them, they'll ask what version you're running, I was running 2.3.4 stock last night. They decided to push the 2.3.6 update to my phone and said I'd have to wait 24 hours before continuing onto getting another replacement. You'll also want to tell them you've already done a factory reset, it'll save you time. I'd recommend grabbing a beer or two for the call, makes working your way through their troubleshooting a bit easier.