Hello Atrix users! Im not sure about your phone experience but coming from rooted lag fixed 2.2 Captivate (highest quadrant benchmark 2004) i have very positive thoughts about the Atrix. So far i only run into audio playback problem that appear to be the auto -kill check list and is easy fixed by unchecking certain apps and folders , check my findings searching my responses to posts if you having this issue. Till today i was nice and happy till i spotted dead pixel. Im sure wasnt there when picking up from store ( i have 20/10 vision yeah my eye doc is confused too). I wanna know if any of you noticed dead ones after few days of use . If you do im questioning the quality of this display because besides stating its first qHD we dont know jack a... about it.
exchange it at a store
if they dont let you , best bet = take it to a store for a full refund
then buy it at another store
I'll check this post for few days and see how it goes. Its not that big of a deal but just wanna see if any others having this issue. This way I could back this up talking to them in store.
Sent from my MB860 using XDA App
I had a dead pixel on my Atrix as well. Took it to the corporate store from where I bought it and showed them. They gave me a new one without a problem.
Sent from my MB860 using XDA App
Thanks, ill just do that tomorrow. I asked my girlfriend what would she do if happen to her iphone4 she said it wont happen coz its iphone..... just told her to shut up lol.
Sent from my MB860 using XDA App
Just exchanged mine today at radioshack due to a blue "zombie" pixel.
lol..same thing happened to me...had green one on the left lower side. exchanged for new one at the store without any problems
No dead pixels so far *fingers crossed*
Sent from my MB860 using Tapatalk
Got my phone exchanged with no questions asked, very nice.
Sent from my MB860 using XDA App
Ok this really weird day for me officially saying goodbye to atrix . I posted before about exchanging the dead pixel phone . Coming home I discovered the screen way off alignment to the left and actually twisted sideways . I got really upset and got back to store . They pulled 2 more for me , first one had the same problem off to the left and twisted second oh guess what dead pixel. I can't believe that posting about overall good first experience I found this phone to be such a poo build . I think Motorola totally paid individuals who made first reviews before ATT put them in stores. New dual core technology into something this cheesy its a shame . The guy serviced me today said I'm fourth person returning this phone due to problems with the display . I'm officially done with any Motorola product. Compared side by side with HTC inspire 4G didn't performed any better , even my girlfriend noticed that the HTC its much smother and actually faster opening applications not to mention build quality. So after all this drama I'm looking on big 4.3 screen and thinking I made damn good decision .
Sent from my Desire HD using XDA App
Related
I have around 4 stuck pixels. They show up on grey screens as little light dots. Gets kind of annoying watching movies when and such. Tried the jscreen fix from the market but no luck.
Is this pretty normal? What's Sprint/htc policy? Just wondering if every phone has a few. Thanks in advance?
Sent from my PG86100 using Tapatalk
Take it back, tell them you want an exchange due to screen defect. If it's one lone pixel I can see it being dismissible but a cluster is not good.
In the general market they usually have a dual standard.
up to X amount of pixels bad is considered within tolerance however if the pixels are adjacent then the threshold is lower so it would fail quality control.
If they give you grief just ask for a refund and rebuy it
Take it back. Its defective. They will replace it
Sent from my PG86100 using XDA Premium App
Thanks guys
Sent from my PG86100 using Tapatalk
i turned on camera in dark room and i see like 3 pixels blue/green
has anyone tried that?
i tried my friends , turning on camera in completely dark room and didnt see any pixel issues
I have found from all these devices it is pretty common to see a stuck pixel here and there. I think you have to decide how bad it is or isn't. Sure you can exchange it but then you have to keep worrying if the next one will be worse and it will then become a never ending cycle!
this is true
i am trying
http://www.appbrain.com/app/jscreenfix/com.jscreenfix.android2
and
http://www.appbrain.com/app/dead-pixel-test/net.ujacha.deadpixel
to get issue resolved ... if not i might just live with it
iTouch24 said:
this is true
i am trying
http://www.appbrain.com/app/jscreenfix/com.jscreenfix.android2
and
http://www.appbrain.com/app/dead-pixel-test/net.ujacha.deadpixel
to get issue resolved ... if not i might just live with it
Click to expand...
Click to collapse
Curious what you re going to do? I have 1 tiny one on the side of the phone that is only noticeable in a dark room on a black background. On the fence on what to do....I went through this with my TP2 and went through 4 phones and ended up keeping the best one of all of them but still had a stuck one. Just wasn't as bad as the other 3.
[email protected] said:
Curious what you re going to do? I have 1 tiny one on the side of the phone that is only noticeable in a dark room on a black background. On the fence on what to do....I went through this with my TP2 and went through 4 phones and ended up keeping the best one of all of them but still had a stuck one. Just wasn't as bad as the other 3.
Click to expand...
Click to collapse
That program didn't fix my issue and with the other program I noticed a total of 4 all generally in the center of the screen. I am going to have Sprint exchange and see what happens on the next one. Since yours is in the corner I would let it slide.
iTouch24 said:
That program didn't fix my issue and with the other program I noticed a total of 4 all generally in the center of the screen. I am going to have Sprint exchange and see what happens on the next one. Since yours is in the corner I would let it slide.
Click to expand...
Click to collapse
I had to do this yesterday and they gave me so much trouble about having a dead pixel. Yeah, it is pretty particular to complain about but didn't we buy a brand new phone?!
I bought mine online, so I am not even going to deal with the store.
iTouch24 said:
I bought mine online, so I am not even going to deal with the store.
Click to expand...
Click to collapse
Good idea. I stopped by the store today and they just about laughed me and my 5 stuck pixels out of the building.....tossers.
They ran a "test" and said everything was fine and a few stuck pixels were fairly normal. I called sprint and they offered a new phone that should be here Monday. Kudos to sprint!
Hopefully the new one doesn't have the same problem.
Sent from my PG86100 using Tapatalk
ozzie1p said:
Good idea. I stopped by the store today and they just about laughed me and my 5 stuck pixels out of the building.....tossers.
They ran a "test" and said everything was fine and a few stuck pixels were fairly normal. I called sprint and they offered a new phone that should be here Monday. Kudos to sprint!
Hopefully the new one doesn't have the same problem.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
keep us posted, good luck
I'm glad to see how much progress has been made on the after market software front. Really.
But I want to get a 3vo I'm content with before I void my warranty.
I went to the store today to do my second exchange. The first one went through smoothly but the employees in the store today were being hardasses.
This replacement 3vo has somewhat severe light leakage occurring in the bottom bezel. The capacitive menu button is discolored. And the screen is even more crooked than my last 3vo.
I still took it in stride until I realized the tilt of the screen was causing issues with the digitizer.
I consider all these issues to be manufacturer's defects. The manager I spoke with today says he recognizes them as design features of the phone.
I drove 90minutes there and back to the nearest Sprint repair center only to be told off by an asshole.
I'll have to try somewhere else on Monday.
Just getting this off my chest, please excuse my ranting.
Sent from my PG86100 using XDA Premium App
rlaw said:
I'm glad to see how much progress has been made on the after market software front. Really.
But I want to get a 3vo I'm content with before I void my warranty.
I went to the store today to do my second exchange. The first one went through smoothly but the employees in the store today were being hardasses.
This replacement 3vo has somewhat severe light leakage occurring in the bottom bezel. The capacitive menu button is discolored. And the screen is even more crooked than my last 3vo.
I still took it in stride until I realized the tilt of the screen was causing issues with the digitizer.
I consider all these issues to be manufacturer's defects. The manager I spoke with today says he recognizes them as design features of the phone.
I drove 90minutes there and back to the nearest Sprint repair center only to be told off by an asshole.
I'll have to try somewhere else on Monday.
Just getting this off my chest, please excuse my ranting.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
I just have to ask. Okay, so you go to the store to exchange the phone. They exchange it, regardless of being hard-asses or not. Why did you even leave the store without checking it from top to bottom, inside and out? I know they powered it up because they have to do that to activate it on your line. And even IF the battery in the new one was dead, why didn't you say "hey, can I use the old battery long enough to test this thing out since I've had problems?"
Sorry for my rant, but it is getting so tiring to come here to read about development and support and it is just thread after thread of people pissing and moaning about problems with the hardware. People pissing and moaning about exchanging their phone 3, 5, and even 7 or more times. I mean really? WTF is wrong with people that you actually would continue to try and get a phone after supposedly getting 7 defective ones in a row?
Then, to make matters worse, you get people on here *****ing about the people constantly *****ing about the problems they have...these are the worst.
This site is called "XDA Developers" - not "XDA Complainers"
Well. I did have them turn it on.
I had the last one exchanged for a dead pixel, that's the deal breaker for me.
I don't expect a perfect phone, just one I'm happy enough with.
I'm pretty free going. I didn't expect the digitizer issues with this one, that's a deal breaker.
Sent from my PG86100 using XDA Premium App
^^^^^agree. If you were nieve enough to leave the store without checking the phone for problems, then that's your fault.
On the other hand, they are manufacturers defects. Try calling CSL and telling them about it. When I had a problem with my 3D, after having problems with my local Sprint store, they emailed my a work order for me to take my phone into the Sprint store. I printed it out, took it, and my phone into the store, and they fixed it.
But I cannot believe you left the store without checking the phone...
Sent from my PG86100 using XDA Premium App
rlaw said:
Well. I did have them turn it on.
I had the last one exchanged for a dead pixel, that's the deal breaker for me.
I don't expect a perfect phone, just one I'm happy enough with.
I'm pretty free going. I didn't expect the digitizer issues with this one, that's a deal breaker.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
But again, why didn't YOU test it? You've been on these forums. You've seen all the tears being shed pretty much daily. Why would you ever leave the store without testing it. IF I had a problem with my phone, I would have said very simply to the Sprint person, "I'm not leaving the store until we find one phone without any defects."
But...then again...I've never had a defective phone yet...so I've never had to test this theory out in real life.
After i had mine replaced due to front facing camera failure i tested it to no end before i left. Fool me once shame on you fool me twice shame on me. This is your second evo? Shame on you.
Sent from a blazing fast 1.8 GHZ Evo 3D.
i have one dead pixel, maybe 2, right next to each other on the top most part of the screen.. and i dont care enough to return it, everything else is fine on it.
i understand if you are a perfectionist, but as some of the other posters said, we kinda dont care too much any more. too many people complaining. you should be posting this on the sprint customer support forums so those store employees get fired!!!!
Ok I think I have lit pixel. When I lower the notification bar over the home screen I get bright white lit pixel on the lower right of the screen. It's only noticeable when I lower the notification bar and not on any other black screen. Anyone with this problem?
green pixel
I have single green pixel here. Like you, it only appears against a dark background and it's located in the bottom-right corner. Best Buy didn't have any extra units for replacement but assured me that next week I'd receive a replacement if I just brought it back in. My OCD has kicked in though and it's bothering me more each time I see it!
Yeah I have a dead or lit pixel. Its white on a black back ground My Best Buy had extras that they couldn't sell but I'm guessing they could do a exchange so I'm not that bummed out.
Looks like HTC did a good job of this not being a big problem, base on the lack of dead pixel threads.
shook187 said:
Yeah I have a dead or lit pixel. Its white on a black back ground My Best Buy had extras that they couldn't sell but I'm guessing they could do a exchange so I'm not that bummed out.
Looks like HTC did a good job of this not being a big problem, base on the lack of dead pixel threads.
Click to expand...
Click to collapse
Thank you Best Buy Salem NH for the painless exchange of my dead pixel LTE for a flawless one.
shook187 said:
Yeah I have a dead or lit pixel. Its white on a black back ground My Best Buy had extras that they couldn't sell but I'm guessing they could do a exchange so I'm not that bummed out.
Looks like HTC did a good job of this not being a big problem, base on the lack of dead pixel threads.
Click to expand...
Click to collapse
are you kidding me!! for the past two weeks ive been trying to get a flawless phone ive been to 4 sprint stores, all the evos id seen had dead pixels, so i dont know what are you talking about, i am really frustrated with this phone and htc for using cheap screens on this device, I bet most of you do have a dead pixel, download the detect dead pixel app and youll see
Wow... maybe its just me. But I think exchanging a $600 for a dead pixel is a little too excessive... I have 1 dead pixel near the bottom, but it doesn't really bug me that much. It's gives it some personality =D
Dead pixels have been a problem with LCD technology since the beginning and these screens HTC are using are anything but cheap quality. This is simply a recurring issue with LCD's in general.
I'm not saying you have to deal with it or that you need to stop being so picky. Hopefully you find the perfect phone.
And FYI I don't have a single stuck or dead pixel and I bought this phone off of Craigs list. It was a roll of the dice and I got a perfect defectless phone.
Sent from my EVO using xda premium
Peruano_Loco said:
are you kidding me!! for the past two weeks ive been trying to get a flawless phone ive been to 4 sprint stores, all the evos id seen had dead pixels, so i dont know what are you talking about, i am really frustrated with this phone and htc for using cheap screens on this device, I bet most of you do have a dead pixel, download the detect dead pixel app and youll see
Click to expand...
Click to collapse
Dude first of all you revived a old thread. When i made that comment i seemed to be the only one with a dead pixel. Of course fast forward a few weeks and things have changed.
Sent from my EVO using XDA
shook187 said:
Dude first of all you revived a old thread. When i made that comment i seemed to be the only one with a dead pixel. Of course fast forward a few weeks and things have changed.
Sent from my EVO using XDA
Click to expand...
Click to collapse
lets make this positive...At least we now know someone actually does search before starting a new thread....
I haven't noticed any dead pixels on this phone yet.... But in had one on my Evo 3d and it was annoying when I had black backgrounds.. Or watching YouTube videos.
BrianBaker said:
lets make this positive...At least we now know someone actually does search before starting a new thread....
Click to expand...
Click to collapse
OK, that made me laugh. Nice outlook ;p
BrianBaker said:
lets make this positive...At least we now know someone actually does search before starting a new thread....
Click to expand...
Click to collapse
you're right I should of given credit for that.
Sent from my EVO using XDA
ive had dead pixels on lcds and phones before, over time they do come back to life.
pointless taking it back unless theres a cluster of dead pixels in one spot.
I am on my third Lte because of dead pixels. The sprint store didn't like me when I came in to replace the replacement because of the same exact problem. I told the salesman that I had paid full price and I would not stand for a defective product. I told him look at it this way, would you buy a brand new car with a dent in the door without them fixing it before you signed the papers? I think not. People should not stand for anything less than a perfect phone when it is brand new. If HTC and Sprint had better quality control then I wouldn't have had to return 2 phones.
Sent from my EVO using xda premium
bighuta said:
Wow... maybe its just me. But I think exchanging a $600 for a dead pixel is a little too excessive... I have 1 dead pixel near the bottom, but it doesn't really bug me that much. It's gives it some personality =D
Click to expand...
Click to collapse
I had a dead pixel right in the middle of the screen. I thought I could live with it until I tried watching a movie. It looked like a baseball floating in the middle of the screen. If I am renewing my contract and buying a $600 phone, it better damn well be perfect. There is no reason to accept a phone with a manufacturer defect if it bothers you, regardless how small.
Sent from my GT-P7510 using Tapatalk 2
Robert542 said:
I am on my third Lte because of dead pixels. The sprint store didn't like me when I came in to replace the replacement because of the same exact problem. I told the salesman that I had paid full price and I would not stand for a defective product. I told him look at it this way, would you buy a brand new car with a dent in the door without them fixing it before you signed the papers? I think not. People should not stand for anything less than a perfect phone when it is brand new. If HTC and Sprint had better quality control then I wouldn't have had to return 2 phones.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
While this is a good point tv would have been better seeing how people buy cars all the time with defects in them sometimes a ton or very serious defects lol.
Sent from my EVO using xda premium
Robert542 said:
I am on my third Lte because of dead pixels. The sprint store didn't like me when I came in to replace the replacement because of the same exact problem. I told the salesman that I had paid full price and I would not stand for a defective product. I told him look at it this way, would you buy a brand new car with a dent in the door without them fixing it before you signed the papers? I think not. People should not stand for anything less than a perfect phone when it is brand new. If HTC and Sprint had better quality control then I wouldn't have had to return 2 phones.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
yeah you are very right we deserve premium quality for our money, thats why i wont accept a single dead pixel on my screen , i will keep returning the phones until i find one without it, but i have almost given up, since i have been in all store around my area, checked 14 phones all of them with dead pixels, maybe im just lucky lol. damn i hate my luck
Yeah I see the dead pixel in the lower right now as well. Who made this thread? There about to get a beaten hahaha
I'm j/p, it not bad at all tho. But over time they def can get worse. But till then, it doesn't bother me. And I'm a nutt case when it comes to my phone
Sent from my EVO using Tapatalk 2
https://www.youtube.com/watch?v=xCiZ7EGGvjQ&feature=youtube_gdata_player
I made a dead pixel video of my Tegra 3 version. Soon as I get some views/comments, I.e. some leverage against HTC, I'll try to ask for a replacement. If not then I'll settle for a repair. Hope this works
Author of NoobTech:
http://wp.me/2uu9r
Was watching the raven on phone at work last night and had to turn brightness up high since its so dark. Noticed about 50 little white dead pixels all over the screen.
Anyone else have this? Checked this phone when I first got it and no dead pixels at all. Makes me mad I've taken so good care of this phone. The display is ruined now for me.
I know now that the raven sucks and this display burns out too quick for whatever reason. Never had this issue with any other phone.
You need to return that thing, it's clearly defective. And as far asa burns out too quickly? That's obviously an opinion not based on facts... I have had my LTE since May, no dead pixels. Not one.
Word of friendly advice, when you take that jacked up phone back to the store for an exchange.... Before you leave with the replacement, go to the market and get the dead pixel tester, run it before you leave the store.
I'm just gonna keep it. Already s-off and all that, this is my 3rd EVO LTE. Can only see it when the screen is black and brightness is all the way up.
I'm really leaning towards getting a *gasp* Samsung for my next phone. I love HTC and sense, but there are so many issues with this phone u need to mod, dwnld app to fix phone, flip into/out of airplane mode to get data, and not to mention my first 2 exchanges.
Sorry this is so "ranty". This phone is like that super hot/cool girlfriend that has crazy issues that really get on your nerves, but u keep her around bc she is there and you've been thru too much w to get rid of kinda thing.
Anthonicia said:
I'm just gonna keep it. Already s-off and all that, this is my 3rd EVO LTE. Can only see it when the screen is black and brightness is all the way up.
I'm really leaning towards getting a *gasp* Samsung for my next phone. I love HTC and sense, but there are so many issues with this phone u need to mod, dwnld app to fix phone, flip into/out of airplane mode to get data, and not to mention my first 2 exchanges.
Sorry this is so "ranty". This phone is like that super hot/cool girlfriend that has crazy issues that really get on your nerves, but u keep her around bc she is there and you've been thru too much w to get rid of kinda thing.
Click to expand...
Click to collapse
It is going to bother you when the room is dark. I've had 3 evos so far due to dead pixels, the third one was prefect. You can downgrade the hboot now and obtain s-off so there is no reason not to find the perfect device.
Sent from my LTEvo
displays are where HTC sucks. I've been through about 8 replacement G2s , and literally only one or two didn't have any dead pixels , and those have touch response problems. heck even one of the replacements came in the mail with a burnt-in display.
Sent from my HTC Vision using xda app-developers app
This one didn't have dead pixels when I first got it. I remember checking it. Best buy ***** wouldn't let me check the other phones, said I had to take the one she pulled put. I asked y and she said it will start activating when she turns it on. God that pissed me off she is either stupid or I am for letting her get away with that comment.
Needless to say, this one was perfect then. So that means over time a new one will only burn out like this too. Probly just wait until it gets really bad before I exchange it. Everything else is great. Feel lucky.
I had this issue and had it fixed thru HTCs warranty. It bothered the crap outta me lol
Sent from my EVO using xda premium
I have dead pixels also): whats the best way to get a new one?
Sent from my EVO using Tapatalk 2
-Cupper- said:
I have dead pixels also): whats the best way to get a new one?
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Can't u use a new digitizer? Or u mean best way to get a new phone altogether? Wish u could fix dead pixels but they be dead.
Anthonicia said:
Can't u use a new digitizer? Or u mean best way to get a new phone altogether? Wish u could fix dead pixels but they be dead.
Click to expand...
Click to collapse
I'm gonna go through htc warranty. They said they could fix it
Sent from my EVO using Tapatalk 2
Wow I have owned quite a bit of HTC devices. Even since the HTC apache! The only phone I have ever had a problem with was the evo3D and the digitalizer not being accurate.
I am now on my first evo4glte since launch and have not had a single issue except browser reloads on the stock shipped rom.which made me split decision with a galaxy s3. But to be honest , after rooting both devices I find the evo more fun to play with. And has never gave me any sort of issue. Wifi/3g works as it should. Nothing ever reloads,the screen is still amazing with no dead pix or blurring of the screen.
I'm sorry some of you guys are so unfortunate to end up with 2+ replacements,giving you a bad experience with HTC. Some devices come defective even the iphone5 & sgn
Sent from my EVO using xda premium
If you're getting exchanges that aren't new, the reason why you're seeing so much crap is because the refurbs aren't repaired or checked carefully at all.
My replacements were brand new phones. Didn't even have refurbs then, was in early June, early July. Got my first EVO on release day.
So, I just discovered that I have a dead pixel. Can only see it when when the screen is black. It's only one that I can see. Is it worth trying to get a replacement or getting it fixed? Can't they replace the screen?
eXplicit815 said:
So, I just discovered that I have a dead pixel. Can only see it when when the screen is black. It's only one that I can see. Is it worth trying to get a replacement or getting it fixed? Can't they replace the screen?
Click to expand...
Click to collapse
I have two dead pixels that are only visible with a very dark screen.
Sent From My HTC Evo 4G LTE, On The Now Network From Sprint!
Perhaps I really just do have bad luck but thought I would share my experiences... I got the One through pre order and the device was solid except for a small gap at the bottom that I could live with. However, about 3 weeks in I was using my speakers to listen to some music using google play all access my device was burning hot when I picked it up from my bed (hot enough to a point in which I actually felt the burning sensation in my palm) I immediately ended all processes and did a restary just to be safe, when the device restarted I noticed there was no boot animation sound and soon realized that my speakers were inoperable and wouldnt generate a sound for anything. Then when I got my warranty replacement I noticed that my screen had a warm tint and flickered quite often and after about an hour of using it thw device shut off and wouldnt turn back on no matter what key combination I tried, and the led wouldnt turn on either. I visited a local at&t store that happened to be the store that the regional manager was visiting that day (the only piece of goodluck) where he just took the device (without box or anything at all just the phone) reversed my upgrade and let me pick any device of the same value for free.. (which I couldnt believe because even customer retention said I was out of luck and would have to try again with another refurb, btw I grabbed a gs4 which im ok with for now, might be back to the One once these issues are sorted out) sorry for the rant but this experience with at&t has definitely instilled some faith for me that at&t isnt always useless.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
this needed a WHOLE nother thread there is 3 or 4 threads about the "defects" on the phone ...
Ok so the point of this thread isss?
Sent from my HTC One using xda premium
shook187 said:
Ok so the point of this thread isss?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
He's letting others know and maybe asking if its common. People who don't have the One yet, like me, want to know how detective the phone can be. I'm not gonna use my upgrade until later when all of this is fixed with the future batches. Thanks for the info OP!
Sent from my Epic 4G Touch using XDA Premium