Related
I've been getting random reboots.
3 times since I got it. Since yesterday this thing has been freezing and locking up and just frustrating the crap out of me.
I haven't taken any ota cause I want root.
Thanks for any input.
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Take the OTA
Root was achieved on a device that already had the ota. I took it and my phone works great.
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the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
edufur said:
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
Click to expand...
Click to collapse
Yeah I would wait until s-off. Root will be here soon try a factory reset
Can s-off come out and play? You run but you can't hide
I'd rather be guaranteed root than an ota. I'd try a hard reset first.
Damn. Too late. But I got the ota that made the phone disappear from the lock screen so I think I'm safe. I wont take anymore.
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The ota has nothing to do with the freezing. I had the ota and the same thing kept happening to me. I took My phone back and got a new one. This time I didn't take the ota and I don't have any issues. I think some of the phones are just buggy. If you have a 3vo then you have one out of the first batch. HTC makes great phones, but they don't always get it right. Remember how buggy the TP and the TP2 were.
I got one of the phones with no dead pixels and stuff. I don't wanna risk taking it back and getting one even worse.
After the ota things feel much better. Let's see if the same thing happens. If it does, any ideas what to do? Wait for root and put a better rom? Or get it replaced?
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well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
I'm hoping I don't end up like you LOL.
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Newklearx3 said:
I'm hoping I don't end up like you LOL.
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Click to expand...
Click to collapse
Took my phone back with one problem, got home with 2 extra problems that I didn't have on the first one LOL. FML
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DataDork said:
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
Click to expand...
Click to collapse
So I guess the person I spoke to is full of ****. I called Sprint yesterday to get a replacement and I was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
It's not YOUR fault if the phone came defective.
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this 4th phone better be pristine..
1) no locks
2) is able to charge
3) sharp. clear white colors
or else, im calling sprint again and will order as many damn evo3ds before my 30 day is up .. i shouldnt have to go through so many to be happy like i was for the first 24 hours of my first 3d.
dozebeats said:
so i guess the person i spoke to is full of ****. I called sprint yesterday to get a replacement and i was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
Click to expand...
Click to collapse
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
DataDork said:
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
Click to expand...
Click to collapse
It was Sprint customer service that I spoke to. Took me 3 different people to finally send me a replacement. The first two were telling me I needed to go into a Sprint store to have the moron tech in the back "look" at it. I know the phone is having problems, I dont need this guy to tell me that. What also pissed me off was my friend telling me he was on the phone with them for 10 minutes and had a new phone on the way. I kept getting the run and around and wanted to choke someone. Customer service is definitely good, but they have a few morons here and there.
My phone suffers from the not sleeping issue, so I asked customer support about replacing it. I asked what would happen if the replacement I got also ended up being defective, and they told me that I could get it replaced again.
I'm just scared of getting one that's worse than what I have. The sleep issue is the only big problem. My screen is also slightly rotated and is a little warmer in colors, but those aren't tooooo major. No dead pixels or anything. I just hope my replacement has no issues at all. I can deal with the warmer colors on the screen, but that's as far as I'd want it to go.
Now after two hard resets my phone is stuck in 3D mode. After wiping ENTIRE phone twice my camera won't work LOL. Weird thing is, soon as I hit camera there's just a black screen, then I switch over to 3D it puts my ENTIRE rom in 3D. I'm not joking. The homescreen and everything is doubled and fuzzy like the 3D is stuck. Im so disappointed with this phone I don't what to say......screw the 3rd phone man I don't even want a third one. P.S I'm typing this on the new 3D feature the xda app has that I wasn't aware of :rolls eyes:
Pissed.......
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That sucks man..shame since once you get a good one its a pretty amazing phone.. I love it more and more every day ..but US early adopters usually get the ****ty ones
I'm lucky. No problems yet.
I'm having such a hard time getting a replacement for my HTC EVO 3d. It's got dead pixels and dust under the screen. I previously exchanged it for a hole on the buttons on the bottom letting light through.
I've spoken to retentions and customer service and everyone keeps sending me back to the same store. Now the retentions manager has to be emailed everytime I do something.
I'm mulling over just killing my line in the family plan. If I do, can I just reopen the line in a few days?
Yes you can but make sure that you go to a diff store they might not help you.
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Mine has a few flaws but if I decide I can't live with them I will simply return it within 30 days. I don't play the exchange game and it sounds like Sprint is kind of tired of it as well.
A4b_mercenary said:
Yes you can but make sure that you go to a diff store they might not help you.
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Click to expand...
Click to collapse
lafester said:
Mine has a few flaws but if I decide I can't live with them I will simply return it within 30 days. I don't play the exchange game and it sounds like Sprint is kind of tired of it as well.
Click to expand...
Click to collapse
Well I've already gone to a different store albeit not a repair center. They admitted that yeah something was wrong with the phone but that since they weren't a repair center they couldn't do anything but refer me to the original store which is a repair center.
And yeah I think I'm going to just return it in the 30 days and kill the line.
Today I exchanged mine because the sd card kept getting a read error... Would have to open the back, pull battery, pull card, and put it back in each time (about 3 times a day for past week). They replaced it instantly in store.
Then I started walking out of the store with the new one and noticed the screen was off center. They wouldn't replace it again... even though they just gave it to me 5 min ago. They saw the issue, but said I could still see the whole screen so it shouldn't be a problem! I had to call Sprint and they wouldn't send me another one because this one came from the store (opposed to the first one from telesales). I then called HTC and had a 3 way call with them and my local store. The manager will be replacing it tomorrow. Geez.. 4 hrs wasted today... but I get another replacement finally.
I'm on my fifth one here, and I had no problems exchanging them. however, take it to a sprint repair center. They are not allowed to work on htc devices for the first 30 days of a launch device. So they must exchange it. I did not get any hassle from them. Just call customer service and create an e ticket before hand. Hope this helps
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And all five of mine have the light bleed, how htc missed this is beyond me. super fail
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Yikes
I already had one replaced because the front camera was bad. I have already got a bit of dust under the screen. Probably a bad gasket seal. I have an otterbox now and it helps. Kinda worried about this phone. Also some apps randomly disappear and needs restart as well as some sdcard contents. Go figure hopefully when we have some custom roms things will improve.
SpyFi said:
I already had one replaced because the front camera was bad. I have already got a bit of dust under the screen. Probably a bad gasket seal. I have an otterbox now and it helps. Kinda worried about this phone. Also some apps randomly disappear and needs restart as well as some sdcard contents. Go figure hopefully when we have some custom roms things will improve.
Click to expand...
Click to collapse
Download fast boot from the market for the disappearing icons
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I'm not trying to bash the phone or troll so please don't violate my thread.
I'm looking to get the Evo 3d tomorrow but reading over this forum, one would think this phone has pretty bad quality control. I've heard about tilted screens, dust under the screen, dead pixels, loose buttons, yellow tinted images etc.
Every phone has its issues and there will always be some phones that should have ended up in the reject bin that somehow get shipped out but I'm worried that the Evo 3d may be worse than usual. Does this seem to be the case or are these issues simply being exaggerated on this forum?
Thanks
poweroutlet said:
I'm not trying to bash the phone or troll so please don't violate my thread.
I'm looking to get the Evo 3d tomorrow but reading over this forum, one would think this phone has pretty bad quality control. I've heard about tilted screens, dust under the screen, dead pixels, loose buttons, yellow tinted images etc.
Every phone has its issues and there will always be some phones that should have ended up in the reject bin that somehow get shipped out but I'm worried that the Evo 3d may be worse than usual. Does this seem to be the case or are these issues simply being exaggerated on this forum?
Thanks
Click to expand...
Click to collapse
No loose buttons or anything of the nature on my device , so far so good, and yeah they always find something wrong with the phone , you should been last year for the EVO 4G forums were hammer about it last year, just get the device and judge it on your own terms after 3 weeks if you think is no for you just get another device which most likely will have some problems too, I do recomend insurance tho cause you never know what could happen
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poweroutlet said:
I'm not trying to bash the phone or troll so please don't violate my thread.
I'm looking to get the Evo 3d tomorrow but reading over this forum, one would think this phone has pretty bad quality control. I've heard about tilted screens, dust under the screen, dead pixels, loose buttons, yellow tinted images etc.
Every phone has its issues and there will always be some phones that should have ended up in the reject bin that somehow get shipped out but I'm worried that the Evo 3d may be worse than usual. Does this seem to be the case or are these issues simply being exaggerated on this forum?
Thanks
Click to expand...
Click to collapse
No trolling...
Don't judge a phone by its forums. Simple as that. If you do, every phone looks like its riddled without issues. People go to forums looking for answers about issues with the phone. Just get one. If you happen to have one of the issues (check before leaving the store) just hand it back over and ask for another. It really is that easy. That's what I did. I got one without issues first time though. But I went through a standard checklist I have in my head before leaving the store.
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Well the tilted screen is nothing, I am a perfectionist, and Im able to get over the slightly and barely noticable tilted screen. In fact I didnt notice till people complained about it. the loose 2d 3d button is also no biggie. Yellow tinted screen? I dont think you would realize you had it unless its next to a blue tinted screen in which case you may prefer the blue over the yellow, but alone it make no difference.
Unfortunately alot of is true I replaced one for stuck green pixels and this ones screen has a slight tilt , a tiny missing spec of paint bye the menu button and light bleed at the bottom . Lots of folks here would return it for just one of these issues but I can live with it not a big Deal unless your putting it under the microscope .
I say inspect it well before you leave the store and if nothing jumps out at you don't look for it
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This same issue keeps me from buying one. I am off contract and would like to buy one off of eBay because they run for about 350 NIB there but I am afraid to get a bad one.
But also granted as some posters said the og evo also had problems during release as well. Maybe it's best to wait until they get through the first gen releases
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it is no worse than any other phone that i have been a part of.. there are always bad eggs in a batch, you just pray you dont get one.. when the hero came out forever ago, it had the dust under the screen issues, i know people that had all kinds of issues with the orig evo.. the problem in the 3d forum is you are getting a lot of very vocal people, all coming from multiple devices.. and there is a lot of ignorace floating around too.. as well as people are looking for things not to like since we dont have permenant root yet..
i personally have no issues with the phone, i know several other people who have it as well, and they have no issues.. i wouldnt worry about it, if you get one with an issue, take it back..
felacio said:
No trolling...
Don't judge a phone by its forums. Simple as that. If you do, every phone looks like its riddled without issues. People go to forums looking for answers about issues with the phone. Just get one. If you happen to have one of the issues (check before leaving the store) just hand it back over and ask for another. It really is that easy. That's what I did. I got one without issues first time though. But I went through a standard checklist I have in my head before leaving the store.
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Click to expand...
Click to collapse
+1 this.
I'm on my 2nd completely perfect E3D. I went through a bunch trying to find one with a good radio and couldn't. They all suck...but not as bad as the Samsung radios...trust me. It is likely that it is mostly cosmetic in nature anyway.
...and those other ones I had them open up and turn on? All perfect in all of the ways that are typically mentioned as fubar on this forum. The only thing I noticed was vary levels of screen-tilt. Nothing major. I'm anal about stuff like that, but, I didn't even find any of them distracting...though I did make it a point to take one without any.
That's how forums are. When I went looking for a new truck I looked around, 95% of the people there are people who just had **** luck...the other 99.5% of the people who purchased these trucks had none of those problems. But, when you get something and it performs as expected you don't tell everyone about it--but when something is screwed up you tell everybody.
Same for my current apartment. I read on all the rental sites and you would think this place was a vermin infested ghetto that had piss-smell in the hallways, ceilings caving in, holes in walls and daily knife fights in the parking lot....even though it they are actually the luxury apartments with every amenity...I have not once seen "garbage in all the halls all the time" that was mentioned, nor have I ever once "smelled them smoking drugs" in the stairwells. The dumpsters are never "over flowing with trash" and not only is the parking lot not "full constantly i have to park a mile away from my house" as stated by many people, there is in fact 4-5 times more parking than tenants....
When I ran a computer repair shop it seemed obvious that compaq couldn't make a computer that ran to save their goddamned life...cuz I only saw the broken ones.
Complainers complain because they got something that doesn't work how they thought it would/is supposed to. You can't blame them for being upset and loud...but the vast majority all got something that does exactly what it is supposed to (for the most part) so has no need to go on and on about it.
Ide do craigslist not ebay ide have to see it my friend at radio shack let me inspect 2 the first time and three the next they all had (dust ?) Under the screen . So I've got the best of five and have the issues mentioned above
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All valid concerns. I don't think the phone has bad quality control, just some really minor stuff that perfectionists (xda-ists) notice. When you go to the store, ask them to take it out of the box and tell them you want to inspect the screen BEFORE it is activated. Don't let them tell you they can't power it up without activating it. That's not true. If you see it first, you can judge for yourself.
Mike
Here's a tip launch the camera app on 3d and cover the lens to make the screen black . The first one slipped bye because the Green specs where only visible on 3d weird I know . Didn't notice till I watched the stupid green lantern movie
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Thanks for the responses.
I plan to ask the sprint store to let me inspect the phone before activating. I should be able to check for dead pixels easily along with loose buttons. To be honest I can't even notice the tilted screen from the pictures posted here and I certainly didn't notice it on the evo 3d on display at the sprint store. I hope I get a good unit.
An awesome phone
I guess I'm lucky -- hardware-wise, my 3D seems perfect.
Firmware-wise, I could give you a list of (mostly minor) areas where IMHO the 3D is a step backward from the EVO 4G. However, I acquired my 4G only in January of this year, by which time HTC and Sprint must have ironed out most or all of the issues. With a few more OTA updates the 3D should be unstoppable.
For me, the speed of the new CPU and Sense 3.0 are reason enough to get the 3D. When you go to test the phone, check out the new weather app, for example -- sweet!
jasmithers said:
I guess I'm lucky -- hardware-wise, my 3D seems perfect.
Firmware-wise, I could give you a list of (mostly minor) areas where IMHO the 3D is a step backward from the EVO 4G. However, I acquired my 4G only in January of this year, by which time HTC and Sprint must have ironed out most or all of the issues. With a few more OTA updates the 3D should be unstoppable.
For me, the speed of the new CPU and Sense 3.0 are reason enough to get the 3D. When you go to test the phone, check out the new weather app, for example -- sweet!
Click to expand...
Click to collapse
Yeah, I'm not too terribly worried about software issues. For that we have HTC which will probably address most issues with OTAs and also the great community here to offer further support.
I am on my second... First one was perfection except 3g reception was non-existent. This one has much better reception, but all the hard buttons are mushy and non responsive and the ****ing 2D/3D button rattles like a banshee. None of these were issues in first one. Looks like I am gonna chance a third try tomorrow.
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Quality control on these phones is aweful. I've been through 3 in 4 days. I would have had my 4th today but I'm sick of returning phones. First phone took green pics. 2nd one took blotchy pics and the cameras were not even close to being centered properly and my 3rd and current one is having problems with the screen becoming unresponsive.
I was the first person in my town to own a EVO 4g and that phone was awesome from day one.
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I agree with what most of you guys have said. To add to that tho, I think with anything tech related, the people with problems are only a small minority, and because they do have problems they're gonna be the loudest, and that's all you'll ever hear esp. on a site like this. It's like eating out at a restaurant. I'm betting money that 9 times out of 10 you're more likely to go out of your way to write a novel online abt a restaurant you got horrible service from, than you are to even think abt reviewing the restaurant at all if you got average service. So I would say that you see more complaint threads because the majority of us with good EVO's don't start threads abt how average our EVO's are. Although if people do have legit problems, by all means they should be allowed to let the world know. It just sucks when their problems come from them being OCD, then it really is like a bad apple spoiling the barrel or however that saying goes.
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Simply put if you get it you'd better check it out before you even leave the store. HTC's QC on this phone was absolutely terrible. How they managed to miss the tons of phones with tilted screens is beyond me.
+10
i agree this tread
Optimus 3d have only battery problem= no problem
It seems like everyone at XDA has something in common. We are all OCD and we will find something wrong with almost everything.
To a normal person, not one issue here would have any effect on them or would they even know what we were talking about.
How many times would you allow a single customer to return an Evo3d before you finally said:
"Get the F**k out of my store, and don't let the door hit you in the ass?"
Because after listening to all these people complain, and talk about being on their 6th or 7th phone, I just gotta ask:
Hom much of this crap should a retailer have to put up with?
Just Curious.
R WE NOT PHONES?!?
Sent from my 3DeeVo
mazook98 said:
How many times would you allow a single customer to return an Evo3d before you finally said:
"Get the F**k out of my store, and don't let the door hit you in the ass?"
Because after listening to all these people complain, and talk about being on their 6th or 7th phone, I just gotta ask:
Hom much of this crap should a retailer have to put up with?
Just Curious.
R WE NOT PHONES?!?
Sent from my 3DeeVo
Click to expand...
Click to collapse
would depend i would more then likely do it as often as i had to cause i wouldnt want to loose my job; but if i could depending on what the problem was. id get fed up and kick them out over a little light leakage and ****. i know people have OCD but get over it get some meds lol smoke a bowl something.
I just find it hard to believe your phone could be a defect after so many times. That is frickin ridiculous. I call BS on alot of them. I would lose my job real quick I can tell you that.
Sent from my 3rd Dimension of Evolution
mattfmartin said:
I just find it hard to believe your phone could be a defect after so many times. That is frickin ridiculous. I call BS on alot of them. I would lose my job real quick I can tell you that.
Sent from my 3rd Dimension of Evolution
Click to expand...
Click to collapse
I not to ocd I have light leak paint missing from the captive buttons and a titled screen , I returned one and examined six in total and this was the best one so as picky as these guys are I'm not surprised
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mattfmartin said:
I just find it hard to believe your phone could be a defect after so many times. That is frickin ridiculous. I call BS on alot of them. I would lose my job real quick I can tell you that.
Sent from my 3rd Dimension of Evolution
Click to expand...
Click to collapse
+10. I would HATE to deal with EVO3D customers, because, for every one I was assigned to help, there would be a much higher probability that I would be losing my job that day.
"What's that you say? A dust speck?... Oh, no, wait...A dead PIXEL you say? And you've come back to return it HOW many times?"...
<<quick look around for heaviest, heavable gadget, and nearest escape route, after calculating amount of emergency $ saved. > >
R WE NOT PHONES?!?
Sent from my 3DeeVo
mcmikecruz1 said:
I not to ocd and I'm living with light leak paint missing from the captive buttons and a titled screen , I returned one and examined six in total and this was the best one so as picky as these guys are I'm not surprised
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Click to expand...
Click to collapse
How do you cope?
What would you consider the toughest part of your day?
When you were a child, did you ever imagine that this kind of thing could happen to you?
R WE NOT PHONES?!?
Sent from my 3DeeVo
mazook98 said:
How do you cope?
What would you consider the toughest part of your day?
When you were a child, did you ever imagine that this kind of thing could happen to you?
R WE NOT PHONES?!?
Sent from my 3DeeVo
Click to expand...
Click to collapse
Fuk off lol
Maybe I shouldn't if said living with
I have those issue and really don't care along with a warmer color screen than my friends our the one at my local sprint store . Like I said I'm not surprised
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The true complaint I would be cool with is stuff under the screen and a dead pixel light leak peg get over it and tilted screen also get over it unless it effects the phone or something lol
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I'd be okay with one phone return, maybe two (if both were legitimate reasons), but if you come in a 3rd time for the same phone then I'd probably hand you to another employee. If it's giving you that many problems, then you probably shouldn't be using an Android phone to begin with.
I worked at Best Buy and I never cared tbqh. My manager also never cared. Said it was the manufacturer's fault for having issues in the first place and it's better to just do the exchange so the customer will be happy.
I remember one guy got his EVO 4G replaced 6 times. I did the exchange for him each time, I didn't care as long as they were in their 30 days.
I think I would have to ask the person "Dude, you are on your >3rd phone. If you have so many problems, why do you keep buying it?"
I mean honestly, if you are so unlucky as to get 6-7 "defective" phones in a row, perhaps it is a sign from God you are not meant to have this phone. Get your money back and move the hell on. But before you move on, come on to XDA to ***** about it...then move on.
Honestly, I would never have more than 2 bad phones. First one...yeah, I can see it and I would exchange it. Second phone is bad...screw it, I would get my money back and wait for something else I like.
I've only returned my phone once. Only because it came shipped with a crack in the screen. Not cool. Stupid former employer. >_> (that would be UPS)
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I've been getting a new htc phone from sprint every year for as long as I can remember, 8 years?
Not one return or repair.
For my wife too.
mswlogo said:
I've been getting a new htc phone from sprint every year for as long as I can remember, 8 years?
Not one return or repair.
For my wife too.
Click to expand...
Click to collapse
guess you didnt have a touch pro then huh? dear god those things were probably a financial disaster for all involved. loved it though!
Yeah I would have lost my job after the second return.. LOL
Dead Pixel - Exchanges Unlimited as this is a true defect
Major Light Leakage - Same as above
Other Major Issues - Crooked LCD, No Power, etc. - Same as above
Now on to the bull**** issues -
Very Minor Light Leakage - No exchange... Return if you wish or contact HTC
Dust - Unless the screen is totally blocked off.. Same as above
Screen not as big as 4g evo - Same as above
Battery die to fast - Its a dual core phone .. duhhh
My mom said its too expensive - Get the **** out the store
4G does not work everywhere - So use 3g
3D picture does not come out of the phone - Man **** this **** I quit after I slap u.
Yeah fire me already because it would not be pretty.
DomSim said:
guess you didnt have a touch pro then huh? dear god those things were probably a financial disaster for all involved. loved it though!
Click to expand...
Click to collapse
+1. I had a touch pro. So many problems.
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So, you are all complaining about having something to do at work.....
It's called job security my friends.
The phone does appear to have some quality control issues such as dead pixels, screen crooked enough that it interferes with the blackout, and maybe a loose button here and there, BUT...
Unfortunately I've seen people returning the phone for what I believe are software issues that will be fixed with (hopefully the next) OTA. Things like the camera freezing, green tint in some camera shots, wifi signal dropping, and the phone going crazy when you plug something into the headphone jack are all software related and exchanging the phone will just land you another one with the same problems. In fact, some problems are intermittent so you may think the new one is fine and then somehow "broke" later. Even a weak radio signal and yellow screen could be software.
You can't expect the average consumer to know whether or not a problem is hardware or software though. To them, they were sold a product that simply doesn't work properly. So they take it back. They want it, but they want it to work, so they exchange it. That's not really a consumer issue: it's an issue for HTC. I'm not making light of software issues either, because those are interpreted as defects just like hardware problems. This is really an issue with HTC. IMHO, they released a product that was clearly not quite ready for prime time.
Mike
im a former radioshack employee and i gotta admit... these pplz come with the weirdest problems ever and the craziest stories to get them phones exchanged, mysefl im on my 3rd evo3d, my first one lost 4g completely, second one lost screen sensitivity and it was pressing letters by itself so im in my third one so far is good, so if they are within the 30 days i will exchange it as long as they have a real problem with it, one day i had a guy coming with the phone wanting an exchanged the phone was all scratched up and when we told him we cant cause of the scratches he said it wasnt his fault, that it was raining and the water scratched his phone lmaoooo ... see what i say lolz
I want whatever I spend my hard earned money on to work as expected to. Why should people settle for mediocre build design or software ? I don't care if I have to exchange an item 10 times, if I am paying for it and I'm within a return grace period, you bet I'm going to make sure I'm satisfied with my item.
Sent from my PG86100 using XDA Premium App
so, i used to run a verizon franchise store for 2 years. we prided ourselves on excellent customer service, and just treating people great overall. i know what a headache corporate stores are, and how incompetent corporate employees tend to be, so when i worked there, i made myself fully aware of all aspects of each phone, and i helped people immensely.
i've had so many bad experiences at corporate stores, but today trumped them all.
so i ordered online, and all i had to literally do was go there on my lunch hour at work, let them activate it, then i would leave. that's it. it was paid for, and i was gonna do the ESN swap myself (bc i have unlimited data, and put it on another line.)
there's like 3 people in there. in front of me was this dumbass girl who took 15 minutes to decide if she wanted a white or black iphone. then, she spent 10 more minutes trying to get her parents on the phone to approve the upgrade. so by now, it's like 12:30. i have an hour lunch until 1, and i'm hoping it'll be dunzo in a few minutes.
i get called up, i tell him im just picking up, he gets it, activates it. i say, "don't do anything like put on screen protectors for me, just power it up please so it activates and then i can go, because i've got to be back to work at 1." he's like, sure no problem.
we activate it, great! i do one last screen test......bam. dust and dead pixels under the screen. i was like, you HAVE to be kidding me. so i say, man i'm incredibly sorry to have to do this, but look, there's problems with this screen. can we do an exchange?
he's like oh let me see...and he looks and can't see the issues at all. so he brings it to his manager. his manager spends time staring at it and is like, "there's absolutley NOHTING wrong with that phone. don't do an exchange." and i overhear this..i'm like um k..guy comes back, says "yeah sorry, we can't see it." i go, "man look, it's right there. see that speck of black? dead pixel. see those other specs? dust under the screen." he's like, oh..let me show him again.....
so he shows the manager, and this seriously goes on for 20 minutes. he kept saying "There's nothing wrong with that screen; there's no dead pixels. i have PERFECT vision, and there's nothing wrong wtih it."
so i walk over, and i go "look, pal, i have 20/20 vision. i've had phones with dead pixels before, and hell, my DNA right now has a dead pixel. i'm NOT living with antoher $600 device with dead pixels again, when i should be gettinga perfect device." and he's getting all mad at ME because i want a flawless screen. REALLY GUY?!
he keeps saying there's nothing wrong, and he has perfect vision. i'm going, "WHY would i make this up!?!? i JUST got the phone minutes ago, and saw a defect. WHY would i lie about a defect right in front of you? WHAT do i have to gain!? NOTHING!"
so he's all pissy and goes "ok whatever, this is a busy store, i have a busy store to run, i can't be sitting here looking at phones all damn day, just swap it out, i don't care." i say, okay thanks! lol...and then i ask the guy i was dealing with, so i can return this at any verizon store, not just this one, in case something is wrong with the next one right? he's like yea, but i mean, you only get 1 return and that's it. i'm like, seriously? what if it's defective? and the manager overhears and butts in with his 2 cents: "oh well, you know, we can't have you sitting here going through ALL of our stock and opening ever phone just to see if you found one you LIKE." i laughed and walked away.
seriously? what an ass. and THAT man was a manager of a corporate verizon store.
it then took like 20 more minutes JUST for them to swap it out. seriously. another 20 minutes to swap phones. at this point, i'm late back to work, and now i had to use MY OWN personal time from work because i was over a half hour late because these arrogant people wouldn't simply admit the customer was always right, which was our standard motto at my franchise store.
yet another reason to deal with the local businesses rather than going to corporate verizon; these people don't know a thing, and they don't care about a thing you want. you goto a small business franchise, and they actually care, because it's THEIR business.
so yeah, if you're ever in NJ, don't go to the Howell store on Route 9!
sorry for the book, but i had to vent
jayochs said:
so, i used to run a verizon franchise store for 2 years. we prided ourselves on excellent customer service, and just treating people great overall. i know what a headache corporate stores are, and how incompetent corporate employees tend to be, so when i worked there, i made myself fully aware of all aspects of each phone, and i helped people immensely.
i've had so many bad experiences at corporate stores, but today trumped them all.
so i ordered online, and all i had to literally do was go there on my lunch hour at work, let them activate it, then i would leave. that's it. it was paid for, and i was gonna do the ESN swap myself (bc i have unlimited data, and put it on another line.)
there's like 3 people in there. in front of me was this dumbass girl who took 15 minutes to decide if she wanted a white or black iphone. then, she spent 10 more minutes trying to get her parents on the phone to approve the upgrade. so by now, it's like 12:30. i have an hour lunch until 1, and i'm hoping it'll be dunzo in a few minutes.
i get called up, i tell him im just picking up, he gets it, activates it. i say, "don't do anything like put on screen protectors for me, just power it up please so it activates and then i can go, because i've got to be back to work at 1." he's like, sure no problem.
we activate it, great! i do one last screen test......bam. dust and dead pixels under the screen. i was like, you HAVE to be kidding me. so i say, man i'm incredibly sorry to have to do this, but look, there's problems with this screen. can we do an exchange?
he's like oh let me see...and he looks and can't see the issues at all. so he brings it to his manager. his manager spends time staring at it and is like, "there's absolutley NOHTING wrong with that phone. don't do an exchange." and i overhear this..i'm like um k..guy comes back, says "yeah sorry, we can't see it." i go, "man look, it's right there. see that speck of black? dead pixel. see those other specs? dust under the screen." he's like, oh..let me show him again.....
so he shows the manager, and this seriously goes on for 20 minutes. he kept saying "There's nothing wrong with that screen; there's no dead pixels. i have PERFECT vision, and there's nothing wrong wtih it."
so i walk over, and i go "look, pal, i have 20/20 vision. i've had phones with dead pixels before, and hell, my DNA right now has a dead pixel. i'm NOT living with antoher $600 device with dead pixels again, when i should be gettinga perfect device." and he's getting all mad at ME because i want a flawless screen. REALLY GUY?!
he keeps saying there's nothing wrong, and he has perfect vision. i'm going, "WHY would i make this up!?!? i JUST got the phone minutes ago, and saw a defect. WHY would i lie about a defect right in front of you? WHAT do i have to gain!? NOTHING!"
so he's all pissy and goes "ok whatever, this is a busy store, i have a busy store to run, i can't be sitting here looking at phones all damn day, just swap it out, i don't care." i say, okay thanks! lol...and then i ask the guy i was dealing with, so i can return this at any verizon store, not just this one, in case something is wrong with the next one right? he's like yea, but i mean, you only get 1 return and that's it. i'm like, seriously? what if it's defective? and the manager overhears and butts in with his 2 cents: "oh well, you know, we can't have you sitting here going through ALL of our stock and opening ever phone just to see if you found one you LIKE." i laughed and walked away.
seriously? what an ass. and THAT man was a manager of a corporate verizon store.
it then took like 20 more minutes JUST for them to swap it out. seriously. another 20 minutes to swap phones. at this point, i'm late back to work, and now i had to use MY OWN personal time from work because i was over a half hour late because these arrogant people wouldn't simply admit the customer was always right, which was our standard motto at my franchise store.
yet another reason to deal with the local businesses rather than going to corporate verizon; these people don't know a thing, and they don't care about a thing you want. you goto a small business franchise, and they actually care, because it's THEIR business.
so yeah, if you're ever in NJ, don't go to the Howell store on Route 9!
sorry for the book, but i had to vent
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Sorry you had to go through that bro. Is your new one defect free? How did you notice the dust under the screen on the first one?
Sent from my LG-D800 using xda premium
WizeGuyDezignz said:
Sorry you had to go through that bro. Is your new one defect free? How did you notice the dust under the screen on the first one?
Sent from my LG-D800 using xda premium
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Click to collapse
i saw black marks..and then the dead pixel was a perfect black square.
my new one seems to be fine. you noticing that home screen lag at all? i bet the verizon version is bloated down to all hell. can't wait for root.
Hey, you said lovely experience in the title. I was expecting a positive story! I've been deceived!
jayochs said:
i saw black marks..and then the dead pixel was a perfect black square.
my new one seems to be fine. you noticing that home screen lag at all? i bet the verizon version is bloated down to all hell. can't wait for root.
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Click to collapse
That sux. Nope, no home screen lag at all for me on AT&T.
The only lag I'm getting is from SwiftKey as I posted in the other thread. It's mostly when I'm in Hangouts with the keyboard up and I press the home button. Hangouts will close but SwiftKey stays on the screen for a few seconds.
Sent from my LG-D800 using xda premium
I am glad u got ur lg g2 but I feel ur pain. I don't even try to deal with stores. They have no clue no matter what store from what provider u go. And I think no offense the Verizon lg G2 version isn't as good looking as the international or att version. But that is just my opinion. Enjoy ur g2. I THINK LG DEVICES are very good as of late and sadly underrated. I personally use lg since probably the last 2 years exclusive. It started with the lg 4x HD to the optimus g to the g pro. All very great devices. I am still not sure if I wanna get the G2 since non removable battery and storage always make me kinda turn away from devices. Nothing is more annoying to send or exchange a devices just because the battery went bad. But like I know myself I probably gonna get the G2 sooner then later lol
Sent from my LG-E980 using xda app-developers app
yeah i wont lie the appearance isn't as nice.. but i really like the phone. honestly I ordered online and all I had to do was pickup in store... so it shouldn't have been the headache that it was lol
Sent from my LG G2 using Tapatalk 4
Wow. I would def call customer service on those guys. I have been through the same thing with an Incredible that had a green screen. Sorry mate!
Sent from my VS980 4G using Tapatalk 2
I had a horrible experience getting mine. I went to exchange my Motorola x for the g2 in a corporate store. They told me I had already done an exchange which I had on one of my lines. But the exchange I was doing wasn't on that line. So they told me I couldn't do it, and so I call customer care and they tell me that the system is saying I exchanged the phone when I switched two devices already on my account. So she says she's correcting the issue and the woman is on break and to come back in a half hour. So I wait a half hour and come back to the store about 45 minutes after and surprise! No fix. So I leave again empty handed and go to the store I originally wanted to go to. The customer service rep I called on the way told me to bring both phones on both lines to the store so I did. Turns out I get there and it took them literally 5 minutes to do the transaction and I didn't need my other line's phone. Absolutely ridiculous.
Sent from my VS980 4G using Tapatalk 4
---------- Post added at 04:41 PM ---------- Previous post was at 04:40 PM ----------
Everybody at Verizon is full of crap
Sent from my VS980 4G using Tapatalk 4
No TL;DR version?
pmoradi2002 said:
No TL;DR version?
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TL;DR:He gets his G2, notices dead pixel while in store, tries to get replacement. Representative asks manager about exchange but manager denies black pixel and says phone is fine. After much debate and dispute, user gets a new LG G2.
pdpfortune said:
TL;DR:He gets his G2, notices dead pixel while in store, tries to get replacement. Representative asks manager about exchange but manager denies black pixel and says phone is fine. After much debate and dispute, user gets a new LG G2.
Click to expand...
Click to collapse
bam! thanks lol
yeah pretty much the manager was an asshat who didn't know what he was talking about, and was clearly blind despite saying "I HAVE PERFECT VISION" like 5 times. what a total douchebag. lol
typical verizon, i'll never be a verizon customer ever again. i dont care what their lte coverage is. just a terrible company.
So the dust issue makes me wonder - is the screen not infused like Samsung's?
Damn, that sucks! I picked up my G2 yesterday at a corporate AT&T store and was in and out within 10 minutes. Got a perfect, unwrapped G2 precious. They didn't even break the sim card from its plastic. Maybe it helped that I entered the store and said, "I want a G2 at full retail price, nothing else." Easily the most flawless buying experience for a most flawless phone
bryanhayn said:
Damn, that sucks! I picked up my G2 yesterday at a corporate AT&T store and was in and out within 10 minutes. Got a perfect, unwrapped G2 precious. They didn't even break the sim card from its plastic. Maybe it helped that I entered the store and said, "I want a G2 at full retail price, nothing else." Easily the most flawless buying experience for a most flawless phone
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Click to collapse
Similar here. Went in, upgraded a family member's line for my phone despite it being a non-LTE phone. Was in and out in 15 minutes. Couldn't have asked for a better experience especially after going to Best Buy and having the guy tell me that the line getting upgraded would be disconnected because it didn't have a LTE SIM card.
jayochs said:
yeah i wont lie the appearance isn't as nice.. but i really like the phone. honestly I ordered online and all I had to do was pickup in store... so it shouldn't have been the headache that it was lol
Sent from my LG G2 using Tapatalk 4
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Click to collapse
You would think it shouldn't be so a headache. But I honestly don't know why so much uneducated ppl work for cellphone companies. Like when I went to Verizon here by me today and they wanted to tell me to rather get a droid or S4 or wait for the freaking iPhone 5s. Hell no. I am with Att anyway. Yeah I know we can debate about what network is the best but that isn't the point. I was there to just look for myself on how different the Verizon version is and I didn't like it as much but that isn't the point either. It just makes me mad they wanna push u to something else and there r many ppl not as educated on phones like you and me and they will go with that the rep tells them and miss out on the best phone to date. It is a shame.
Sent from my LG-E980 using xda app-developers app
Went to a different Verizon store today to exchange my G2 and had a great experience. It took awhile, but the agent saw the issue I was experiencing and agreed that it was worth replacing (random brightness dim/brightening). Sadly, the new one has the same issue. He even agreed with me that the back of the phone was awful. Rare to find such an honest salesman @ VZW.
My old phone got really hot as well and this one doesn't get half as hot, so I may still keep it.
Sent from my VS980 4G using Tapatalk 2
Jodiuh said:
Went to a different Verizon store today to exchange my G2 and had a great experience. It took awhile, but the agent saw the issue I was experiencing and agreed that it was worth replacing (random brightness dim/brightening). Sadly, the new one has the same issue. He even agreed with me that the back of the phone was awful. Rare to find such an honest salesman @ VZW.
My old phone got really hot as well and this one doesn't get half as hot, so I may still keep it.
Sent from my VS980 4G using Tapatalk 2
Click to expand...
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The display adjust the brightness automatically.
Sent from my LG-E980 using xda app-developers app
This happens with auto brightness off.
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