Having the worst time replacing my phone. - HTC EVO 3D

I'm having such a hard time getting a replacement for my HTC EVO 3d. It's got dead pixels and dust under the screen. I previously exchanged it for a hole on the buttons on the bottom letting light through.
I've spoken to retentions and customer service and everyone keeps sending me back to the same store. Now the retentions manager has to be emailed everytime I do something.
I'm mulling over just killing my line in the family plan. If I do, can I just reopen the line in a few days?

Yes you can but make sure that you go to a diff store they might not help you.
Sent from my PG86100 using XDA Premium App

Mine has a few flaws but if I decide I can't live with them I will simply return it within 30 days. I don't play the exchange game and it sounds like Sprint is kind of tired of it as well.

A4b_mercenary said:
Yes you can but make sure that you go to a diff store they might not help you.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
lafester said:
Mine has a few flaws but if I decide I can't live with them I will simply return it within 30 days. I don't play the exchange game and it sounds like Sprint is kind of tired of it as well.
Click to expand...
Click to collapse
Well I've already gone to a different store albeit not a repair center. They admitted that yeah something was wrong with the phone but that since they weren't a repair center they couldn't do anything but refer me to the original store which is a repair center.
And yeah I think I'm going to just return it in the 30 days and kill the line.

Today I exchanged mine because the sd card kept getting a read error... Would have to open the back, pull battery, pull card, and put it back in each time (about 3 times a day for past week). They replaced it instantly in store.
Then I started walking out of the store with the new one and noticed the screen was off center. They wouldn't replace it again... even though they just gave it to me 5 min ago. They saw the issue, but said I could still see the whole screen so it shouldn't be a problem! I had to call Sprint and they wouldn't send me another one because this one came from the store (opposed to the first one from telesales). I then called HTC and had a 3 way call with them and my local store. The manager will be replacing it tomorrow. Geez.. 4 hrs wasted today... but I get another replacement finally.

I'm on my fifth one here, and I had no problems exchanging them. however, take it to a sprint repair center. They are not allowed to work on htc devices for the first 30 days of a launch device. So they must exchange it. I did not get any hassle from them. Just call customer service and create an e ticket before hand. Hope this helps
Sent from my PG86100 using XDA App

And all five of mine have the light bleed, how htc missed this is beyond me. super fail
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Yikes
I already had one replaced because the front camera was bad. I have already got a bit of dust under the screen. Probably a bad gasket seal. I have an otterbox now and it helps. Kinda worried about this phone. Also some apps randomly disappear and needs restart as well as some sdcard contents. Go figure hopefully when we have some custom roms things will improve.

SpyFi said:
I already had one replaced because the front camera was bad. I have already got a bit of dust under the screen. Probably a bad gasket seal. I have an otterbox now and it helps. Kinda worried about this phone. Also some apps randomly disappear and needs restart as well as some sdcard contents. Go figure hopefully when we have some custom roms things will improve.
Click to expand...
Click to collapse
Download fast boot from the market for the disappearing icons
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Related

This is ridiculous.

I've been getting random reboots.
3 times since I got it. Since yesterday this thing has been freezing and locking up and just frustrating the crap out of me.
I haven't taken any ota cause I want root.
Thanks for any input.
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Take the OTA
Root was achieved on a device that already had the ota. I took it and my phone works great.
Sent from my PG86100 using XDA Premium App
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
edufur said:
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
Click to expand...
Click to collapse
Yeah I would wait until s-off. Root will be here soon try a factory reset
Can s-off come out and play? You run but you can't hide
I'd rather be guaranteed root than an ota. I'd try a hard reset first.
Damn. Too late. But I got the ota that made the phone disappear from the lock screen so I think I'm safe. I wont take anymore.
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The ota has nothing to do with the freezing. I had the ota and the same thing kept happening to me. I took My phone back and got a new one. This time I didn't take the ota and I don't have any issues. I think some of the phones are just buggy. If you have a 3vo then you have one out of the first batch. HTC makes great phones, but they don't always get it right. Remember how buggy the TP and the TP2 were.
I got one of the phones with no dead pixels and stuff. I don't wanna risk taking it back and getting one even worse.
After the ota things feel much better. Let's see if the same thing happens. If it does, any ideas what to do? Wait for root and put a better rom? Or get it replaced?
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well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
I'm hoping I don't end up like you LOL.
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Newklearx3 said:
I'm hoping I don't end up like you LOL.
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Click to expand...
Click to collapse
Took my phone back with one problem, got home with 2 extra problems that I didn't have on the first one LOL. FML
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DataDork said:
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
Click to expand...
Click to collapse
So I guess the person I spoke to is full of ****. I called Sprint yesterday to get a replacement and I was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
It's not YOUR fault if the phone came defective.
Sent from my PG86100 using XDA Premium App
this 4th phone better be pristine..
1) no locks
2) is able to charge
3) sharp. clear white colors
or else, im calling sprint again and will order as many damn evo3ds before my 30 day is up .. i shouldnt have to go through so many to be happy like i was for the first 24 hours of my first 3d.
dozebeats said:
so i guess the person i spoke to is full of ****. I called sprint yesterday to get a replacement and i was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
Click to expand...
Click to collapse
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
DataDork said:
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
Click to expand...
Click to collapse
It was Sprint customer service that I spoke to. Took me 3 different people to finally send me a replacement. The first two were telling me I needed to go into a Sprint store to have the moron tech in the back "look" at it. I know the phone is having problems, I dont need this guy to tell me that. What also pissed me off was my friend telling me he was on the phone with them for 10 minutes and had a new phone on the way. I kept getting the run and around and wanted to choke someone. Customer service is definitely good, but they have a few morons here and there.
My phone suffers from the not sleeping issue, so I asked customer support about replacing it. I asked what would happen if the replacement I got also ended up being defective, and they told me that I could get it replaced again.
I'm just scared of getting one that's worse than what I have. The sleep issue is the only big problem. My screen is also slightly rotated and is a little warmer in colors, but those aren't tooooo major. No dead pixels or anything. I just hope my replacement has no issues at all. I can deal with the warmer colors on the screen, but that's as far as I'd want it to go.
Now after two hard resets my phone is stuck in 3D mode. After wiping ENTIRE phone twice my camera won't work LOL. Weird thing is, soon as I hit camera there's just a black screen, then I switch over to 3D it puts my ENTIRE rom in 3D. I'm not joking. The homescreen and everything is doubled and fuzzy like the 3D is stuck. Im so disappointed with this phone I don't what to say......screw the 3rd phone man I don't even want a third one. P.S I'm typing this on the new 3D feature the xda app has that I wasn't aware of :rolls eyes:
Pissed.......
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That sucks man..shame since once you get a good one its a pretty amazing phone.. I love it more and more every day ..but US early adopters usually get the ****ty ones
I'm lucky. No problems yet.

Not another teen movie.. I mean, complaint thread.

I'm glad to see how much progress has been made on the after market software front. Really.
But I want to get a 3vo I'm content with before I void my warranty.
I went to the store today to do my second exchange. The first one went through smoothly but the employees in the store today were being hardasses.
This replacement 3vo has somewhat severe light leakage occurring in the bottom bezel. The capacitive menu button is discolored. And the screen is even more crooked than my last 3vo.
I still took it in stride until I realized the tilt of the screen was causing issues with the digitizer.
I consider all these issues to be manufacturer's defects. The manager I spoke with today says he recognizes them as design features of the phone.
I drove 90minutes there and back to the nearest Sprint repair center only to be told off by an asshole.
I'll have to try somewhere else on Monday.
Just getting this off my chest, please excuse my ranting.
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rlaw said:
I'm glad to see how much progress has been made on the after market software front. Really.
But I want to get a 3vo I'm content with before I void my warranty.
I went to the store today to do my second exchange. The first one went through smoothly but the employees in the store today were being hardasses.
This replacement 3vo has somewhat severe light leakage occurring in the bottom bezel. The capacitive menu button is discolored. And the screen is even more crooked than my last 3vo.
I still took it in stride until I realized the tilt of the screen was causing issues with the digitizer.
I consider all these issues to be manufacturer's defects. The manager I spoke with today says he recognizes them as design features of the phone.
I drove 90minutes there and back to the nearest Sprint repair center only to be told off by an asshole.
I'll have to try somewhere else on Monday.
Just getting this off my chest, please excuse my ranting.
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Click to expand...
Click to collapse
I just have to ask. Okay, so you go to the store to exchange the phone. They exchange it, regardless of being hard-asses or not. Why did you even leave the store without checking it from top to bottom, inside and out? I know they powered it up because they have to do that to activate it on your line. And even IF the battery in the new one was dead, why didn't you say "hey, can I use the old battery long enough to test this thing out since I've had problems?"
Sorry for my rant, but it is getting so tiring to come here to read about development and support and it is just thread after thread of people pissing and moaning about problems with the hardware. People pissing and moaning about exchanging their phone 3, 5, and even 7 or more times. I mean really? WTF is wrong with people that you actually would continue to try and get a phone after supposedly getting 7 defective ones in a row?
Then, to make matters worse, you get people on here *****ing about the people constantly *****ing about the problems they have...these are the worst.
This site is called "XDA Developers" - not "XDA Complainers"
Well. I did have them turn it on.
I had the last one exchanged for a dead pixel, that's the deal breaker for me.
I don't expect a perfect phone, just one I'm happy enough with.
I'm pretty free going. I didn't expect the digitizer issues with this one, that's a deal breaker.
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^^^^^agree. If you were nieve enough to leave the store without checking the phone for problems, then that's your fault.
On the other hand, they are manufacturers defects. Try calling CSL and telling them about it. When I had a problem with my 3D, after having problems with my local Sprint store, they emailed my a work order for me to take my phone into the Sprint store. I printed it out, took it, and my phone into the store, and they fixed it.
But I cannot believe you left the store without checking the phone...
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rlaw said:
Well. I did have them turn it on.
I had the last one exchanged for a dead pixel, that's the deal breaker for me.
I don't expect a perfect phone, just one I'm happy enough with.
I'm pretty free going. I didn't expect the digitizer issues with this one, that's a deal breaker.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
But again, why didn't YOU test it? You've been on these forums. You've seen all the tears being shed pretty much daily. Why would you ever leave the store without testing it. IF I had a problem with my phone, I would have said very simply to the Sprint person, "I'm not leaving the store until we find one phone without any defects."
But...then again...I've never had a defective phone yet...so I've never had to test this theory out in real life.
After i had mine replaced due to front facing camera failure i tested it to no end before i left. Fool me once shame on you fool me twice shame on me. This is your second evo? Shame on you.
Sent from a blazing fast 1.8 GHZ Evo 3D.
i have one dead pixel, maybe 2, right next to each other on the top most part of the screen.. and i dont care enough to return it, everything else is fine on it.
i understand if you are a perfectionist, but as some of the other posters said, we kinda dont care too much any more. too many people complaining. you should be posting this on the sprint customer support forums so those store employees get fired!!!!

is my phone defective (& what do I do about it)

I bought my new Rezound on 12/2.
I bought it with two of the 2750 batteries & when it was new the battery life was amazing.
Now, for some reason my battery life has dropped drastically & when I am streaming audio (iheart radio) the phone gets so hot I can barely touch it.
I tried factory resetting it & using a different battery but it didn't make any difference.
I went back to the VZ store where I bought it, & the girl told me they would send a replacement phone but it might be a refurb. I darn sure don't want a refurb at this point.
Does it sound like this phone is defective and if so, how do I handle this??
~John
It will be a refurb but there has been a lot of heating issues but I luckily haven't had no issues at all with my phone.
Sent from my ADR6425LVW using xda premium
brisdaddy1207 said:
It will be a refurb but there has been a lot of heating issues but I luckily haven't had no issues at all with my phone.
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Click to expand...
Click to collapse
Uh oh...
Oppugnetur Status Quo Res Sunt
to get a two week old phone replaced it has to be a refurb??
That makes no sense as I have until January 15th to return the darn thing.
~John
brisdaddy1207 said:
there has been a lot of heating issues but I luckily haven't had no issues at all with my phone.
Click to expand...
Click to collapse
this is the only issue I have had, and it only happens when I am streaming online audio like Sirius or iheart radio. Are you doing online streaming??
my older Droid Charge gets pretty hot doing that also, but I don't think it ever got quite this hot.
~John
i was in the same boat. i got my brand new phone replaced with a refurb. it hasn't bothered me yet, but if it does I know I have till Jan 15th to get it replaced. this refurb hasn't given me any trouble yet, it's gotten up to 105 but that's about it.
If you bought it from Verizon directly, go to the store or call customer service (*611) and swap it out. They should give you a new one if you want it as long it's before Jan 15. Once you're past Jan 15, you're in the warranty replacement zone where you should expect refurbs. IMO, there is absolutely nothing wrong w/ refurbs, in fact I'm pretty sure the last one I received solved my own overheat issue (still testing). When it came, it was mint, and if it wouldn't have been, I would have kept replacing it until it was.
no overheating streaming pandora or amazon mp3 music. I would get it replaced.
Yeah you have till January 15th to return or exchange it.
Sent from my HTC Rezound!
dustintheweb said:
If you bought it from Verizon directly, go to the store or call customer service (*611) and swap it out. .
Click to expand...
Click to collapse
I bought it from a Verizon official store.
I went there today & the girl working there (who I had never seen before) told me the only option was to call & have them send me a refurb.
~John
Just went through the same thing... Almost. I bought my phone on Dec 2nd as well. My phone overheated constantly. On Saturday my phone decided to go into an endless reboot so I called Tech Support and explained the situation. He said the heat may have fried something and I could get a replacement. I immediately told him that I hadn't had the phone long enough to have to get a refurb and he totally agreed. He said I had 30 days to return a defective product for a new phone or a new model with no restocking fee. He also added that I actually had a little longer because of the Holiday return policy. Took my phone into the store on Sunday and told them Tech Support sent me in to get a new replacement because of my issue. No questions were asked and the guy even went through multiple phones per my request to find the latest pink buttons that we could. Walked out with a brand new phone and I no longer have heat issues. The battery seems to last longer as well. Hopefully this doesn't change. On the way out he told me if there were any more issues, I had 30 days to get a new replacement.
My advice, go get a NEW phone. If you need some ammo to win your argument, take a screen shot of your battery temp with you.
Sent from my ADR6425LVW using xda premium
Well, success finally.
I went to a different VZ store this afternoon and they agreed there was something wrong with the phone but they didn't have any in stock.
Even if they did, the rep told me they could not give me a new one but gave me a number to call at Verizon.
I called and ended up talking to three different guys before they agreed to send me a new one in a box. I will have it tomorrow morning.
~John
What temps did your phone hit?
Boy am I ever glad I got my phone replaced.
Even with ALL DAY audio streaming it has never gone much over 100° F.
I am also getting an entire day from one 2750 batt & the old phone was eating up two a day.
~John
Wow I'm jealous of the great customer service... I went to my store with over heating issues (130f after 20 min of angry birds, went as high as 137 streaming audio) and my battery only lasts about 6 hours on regular use. the guy said it was adw launcher causing the problem, bc your not supposed to run another launcher over sense. So I force closed adw and went to sense. I put a live wallpaper on and watched the temp go to 111. So he says its probably the task killer I'm running, that your not supposed to run them bc the phone doesn't need it. So I realize he is pretty much is not going to really help me so I got a little crappy. He told me to call customer service maybe they would help. Customer service eventually sent me another phone, but not a new battery. My new phone now has the same exact issues, and I tested this one first by only putting angry birds on it and that's it. It got to 127 after about 15 min. And the battery still doesn't last more than 6 or 7 hours. So I guess now I'm just wondering what the Heck I have to do to get this properly solved?
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jmorton10 said:
this is the only issue I have had, and it only happens when I am streaming online audio like Sirius or iheart radio. Are you doing online streaming??
my older Droid Charge gets pretty hot doing that also, but I don't think it ever got quite this hot.
~John
Click to expand...
Click to collapse
You ever figure out the problem yet, hope you did.
Sent from my ADR6425LVW using xda premium
motherpuncher22 said:
Wow I'm jealous of the great customer service... I went to my store with over heating issues (130f after 20 min of angry birds, went as high as 137 streaming audio) and my battery only lasts about 6 hours on regular use. the guy said it was adw launcher causing the problem, bc your not supposed to run another launcher over sense. So I force closed adw and went to sense. I put a live wallpaper on and watched the temp go to 111. So he says its probably the task killer I'm running, that your not supposed to run them bc the phone doesn't need it. So I realize he is pretty much is not going to really help me so I got a little crappy. He told me to call customer service maybe they would help. Customer service eventually sent me another phone, but not a new battery. My new phone now has the same exact issues, and I tested this one first by only putting angry birds on it and that's it. It got to 127 after about 15 min. And the battery still doesn't last more than 6 or 7 hours. So I guess now I'm just wondering what the Heck I have to do to get this properly solved?
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
like most verizon reps, that guy is a moron. yes, it's true that a task killer SHOULD NOT BE RUN ON THIS PHONE! however, running ADW over sense isn't bad for the damn phone; that's what that app was designed to do..replace a launcher!
either way, he was a tard, and i'm sorry that he was such a dumbass. most of them are. so either way, the phone they sent you is a refurb if they didn't send you the battery. go to another verizon store, talk to another customer, complain to customer service that this is ridiculous, that you bought a brand new phone, ti was CLEARLY defective, they sent you a REFURB and that you want a brand new phone. the poster above got a brand new in box phone sent to him, you should try the same.
brisdaddy1207 said:
You ever figure out the problem yet, hope you did.
Click to expand...
Click to collapse
yea, VZ replaced it with a brand new phone and i have had no more problems of any kind whatever.
~John

Blown Earpiece I think

I think my EarPiece is blown. Severe low volume suddenly.
BT and SpeakerPhone works fine.
I have restored a backup from a month ago and it still is very low.
Since it's otherwise perfect and older HBoot I think it would be better to repair myself.
Before I rip it apart is there anything else I can check?
Is there a possible corruption on the Radio Side that the Backup would not have restored.
Has anyone else done this repair?
Thanks
Have you tried this yet ???
http://forum.xda-developers.com/showthread.php?t=1147436
#Root-Hack_Mod*Always\
I have the same problem, tried that fix above about a month back, didn't work for me.
I've been putting it off for the sake of having s-off but now that there is a downgrade option for 1.5 I plan on taking it in.
Sent from my PG86100 using xda premium
laie1472 said:
Have you tried this yet ???
http://forum.xda-developers.com/showthread.php?t=1147436
#Root-Hack_Mod*Always\
Click to expand...
Click to collapse
That's the old issue of people not happy with the "Working" Volume.
Volume was fine since I got it.
Suddenly it dropped like 90%. I read one post that it happened in the middle of a call for someone.
brenstar said:
I have the same problem, tried that fix above about a month back, didn't work for me.
I've been putting it off for the sake of having s-off but now that there is a downgrade option for 1.5 I plan on taking it in.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I didn't want to get a Refurb. Which is what you'll likely get. I've read too many horror stories on those.
The part is only $10.00 and it does not look too bad to change.
You only need to go up where he folds the motherboard back before he starts disconnecting screen.
http://www.repairsuniverse.com/htc-evo-3d-take-apart-repair-guide.html
Then do this.
http://www.youtube.com/watch?v=D--WNCz4Rlw
This is the part I ordered
http://www.ebay.com/itm/220987489338?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
I had mine go out and honestly as long as you pay attention to replace it with the tabs (you'll see) going the right direction, it couldn't be easier to replace. Good luck.
iwould4adollar said:
I had mine go out and honestly as long as you pay attention to replace it with the tabs (you'll see) going the right direction, it couldn't be easier to replace. Good luck.
Click to expand...
Click to collapse
Agreed with this
Its fairly simple to replace the earpiece infact it just sits in a slot and once you put on the board for the front facing camera it makes contact with it. screw it down and your done.
Dont worry about pulling the mother board back, as long as you take out the ribbons connected to the side of it (i cant remember but think theres 4 or 3) pull the mother board back and disconnect the 2 ribbons and a black wire.
Good luck
mswlogo said:
I didn't want to get a Refurb. Which is what you'll likely get. I've read too many horror stories on those.
The part is only $10.00 and it does not look too bad to change.
You only need to go up where he folds the motherboard back before he starts disconnecting screen.
http://www.repairsuniverse.com/htc-evo-3d-take-apart-repair-guide.html
Then do this.
http://www.youtube.com/watch?v=D--WNCz4Rlw
This is the part I ordered
http://www.ebay.com/itm/220987489338?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
Click to expand...
Click to collapse
Thanks for the info, I'll likely just do that then.
Sent from my PG86100 using xda premium
Yep... this is the problem I have as well... and is the prime example of how HTC quality has been crap for years now. I had this problem in the OG EVO as well. This is another reason why I am making the switch to Samsung as soon as they drop the SGS3 on us.
I had this exact same problem 2 weeks ago. Tried all the software hacks in the book to no avail, it's almost definitely your hardware. Sprint told me I could bring it in and they would replace the part for $35 (I don't have a protection plan). They said it would take them about an hour. HTC said I could send it to them and one of two things would happen: They would crack it open, determine it wasn't my fault, fix it, and mail it back free of charge OR they would crack it open, determine that it WAS my fault and either send it back still broke for $35 (inspection fee) or send it back fixed for "$60+". Either way HTC would have my phone for 6-8 business days. In the end, I bought the part off ebay for $7 and did it myself. It's really not too bad as long as you're careful with the motherboard portion if the disassemble. My speaker works flawlessly now. Good luck!
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Phantom touches.

Just curious if anyone else running cm10 based roms are experiencing the random phantom touches at any degree? I've had it on Mazda's AOKP and CN(A) build, agrabrens cm10, Lens_Flare's Aokp build as well as his PA port. Along with running Vanilla, Mac, and anthrax kernels.
Just thought to maybe try flashing a nand of an ICS backup I have to retest that when I get off work. But it seems it's doing it more and more and I'm thinking it is most likely the digitizer :/ ...
Praying it isn't but its looking that way.
If that is the case, anyone know if that's a component they can swap out at a sprint repair shop?
If not I may have to order one because I need new rear speaker as well, and just do replacement myself.
Side note: it was a hella PITA typing this with cursor randomly jumping around and random keys being pressed.... :sigh:
Thanks in advance for any input.
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My Dad's 3d is having the same issue and it makes it impossible to use. I think it's the digitizer, so he's taking it to the Sprint store for them to check. I'll report what they say (if I remember to )
coal686 said:
My Dad's 3d is having the same issue and it makes it impossible to use. I think it's the digitizer, so he's taking it to the Sprint store for them to check. I'll report what they say (if I remember to )
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Is he running stock and/or sense ROM or aosp?
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chucktownscitch said:
Is he running stock and/or sense ROM or aosp?
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100% stock ICS.
I've been having this issue for a couple months now. Running stock ICS on Sprint. It comes and goes though. Sometimes it will do it for days at a time and then go away for a week. I turned on the development screen tap dot so I can see when its doing it. I usually have to just push the standby button off and back on and it might go away.
I'm going to take it to the Sprint store eventually to get replaced or fixed. I just don't want to get some crap referb when my phone is still in close to new condition with no other issues.
Read this.
http://forum.xda-developers.com/wiki/Digitizers
sent from my HTC EVO 3D using XDA Premium
Hmm. Never thought about possibility it could be the screen protector?
May try to peel it off and see if problem persists.
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Sounds like the digitizer. Same problem I'm having. It's been driving me crazy lol. Im actually taking it to sprint in the morning to get it replaced. Only $35 without insurance so rather than do it myself, I'm having them do it
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Well I rushed from work today to make it to Sprint Repair shop by 6... I had already called and asked if they would replace it earlier this afternoon. Once I get there, of course they ask me to duplicate the problem and show them what its doing. And like any and every other thing you do, the moment you go to show someone, you cant replicate it!
My phone was trying to act brand new. The paint app that I installed earlier was totally placing lines all over where I was not touching. Stupid thing worked flawlessly not doing anything wrong. Couldnt get my texts to press random keys like they have been doing for 3 weeks now. XDA app was working fine, when it stays clicking posts and popping up the box to thank, reply etc...
So obviously, without showing any issue, there wasnt anything they could do for me. And just as I knew would freakin happen, the moment I left and started texting on the drive home, low and behold it starts going nuts again. Couldnt get it to do anything for me in the store, but soon as I rounded the corner and saw my house it was phantom touching all over the place. So I was pissed.
I don't know how much longer I can go before I superbowl spike this thing.
UGH!!!
I'm going to have them replace it even if I can't duplicate it in front of them. I KNOW what it's doing and why and like you, its driving me insane. Im not leaving until its replaced. Been dealing with it for weeks
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---------- Post added at 01:23 AM ---------- Previous post was at 01:15 AM ----------
I also called today (well yesterday now) thats how I got the price. I could do it myself but, Im not a patient person and I'd have to restrain myself from trying to rushing so as not to mess it up, so figured it'd be safer 2 let sprint do it. For the amt I pay for service, plus to havr it done, they better do it without a problem. Sure they will, theyre pretty decent where I go
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Well good luck and keep me posted. Im probably going to go back tomorrow and see what I can have done. Manus need to start using better hardware. Its not like consumers are going to rush out and buy their latest and greatest phone 6-12 months later when they are under a 2 yr contract anyway, and 95% of people aren't going to pay full price. They will wait for their upgrade period to get the phone at 199...
chucktownscitch said:
Well good luck and keep me posted. Im probably going to go back tomorrow and see what I can have done. Manus need to start using better hardware. Its not like consumers are going to rush out and buy their latest and greatest phone 6-12 months later when they are under a 2 yr contract anyway, and 95% of people aren't going to pay full price. They will wait for their upgrade period to get the phone at 199...
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Will do and yes they do. No most customers won't. I actually bought mine off ebay because upgrade was to far away and still got like 3 months before I can. They should let people upgrade at least once a yr even if theyre on 2yr contract, because when you upgrade, you have to extend your contract another 2yrs anyways or at least a yr. Even if they say you have to take the 2yr contract in order to upgrade a yr early. By the way, good luck on yours tomorrow too, if you go back
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So I decided to hop on craigslist. Found one person selling Evo for parts for 50% then another person who needs to sell by tomorrow for 100$ obo. The second looks pretty mint as seller states its been in otter box for entire lifespan.
My question now is, if I was to get the second of the two, could I just swap over my internals to that phone?
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chucktownscitch said:
So I decided to hop on craigslist. Found one person selling Evo for parts for 50% then another person who needs to sell by tomorrow for 100$ obo. The second looks pretty mint as seller states its been in otter box for entire lifespan.
My question now is, if I was to get the second of the two, could I just swap over my internals to that phone?
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Yes you can swap your internal parts. A little advice though if you do that..you may wanna use your back so you have your msid # and serial # incase you ever need it or sell it. I went to sprint today and at 1st the guy said my phone had to be replaced but can't be because it's rooted. Another guy came out and said they had the part but didn't know if they could do it because it's rooted and I told him, yes they can, Ive done it before, as long as it's hardware and not software related so, he said, ok and he replaced my digitizer
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Very nice. Free?
I decided to nand back to an ICS sense backup and ran the calibrate on it. Then did fresh install back of cm10.
So far I haven't had any issues, but I'm keeping a close eye in it. If it starts back I guess I'll try a different sprint store for the repair. Hope it goes as smoothly for me. But most all reps I've had to deal with don't wanna help at all.
Did they make you show them it messing up?
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No it was $35 if Id of had the ins, itd of been free and as soon as I was walking into the store, it started acting up and soon as the guy unlocked the screen it went crazy. Ive tried do fresh installs and it worked for a short time then back to messing up
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