Just curious if anyone else running cm10 based roms are experiencing the random phantom touches at any degree? I've had it on Mazda's AOKP and CN(A) build, agrabrens cm10, Lens_Flare's Aokp build as well as his PA port. Along with running Vanilla, Mac, and anthrax kernels.
Just thought to maybe try flashing a nand of an ICS backup I have to retest that when I get off work. But it seems it's doing it more and more and I'm thinking it is most likely the digitizer :/ ...
Praying it isn't but its looking that way.
If that is the case, anyone know if that's a component they can swap out at a sprint repair shop?
If not I may have to order one because I need new rear speaker as well, and just do replacement myself.
Side note: it was a hella PITA typing this with cursor randomly jumping around and random keys being pressed.... :sigh:
Thanks in advance for any input.
Sent from my PG86100 using Tapatalk 2
My Dad's 3d is having the same issue and it makes it impossible to use. I think it's the digitizer, so he's taking it to the Sprint store for them to check. I'll report what they say (if I remember to )
coal686 said:
My Dad's 3d is having the same issue and it makes it impossible to use. I think it's the digitizer, so he's taking it to the Sprint store for them to check. I'll report what they say (if I remember to )
Click to expand...
Click to collapse
Is he running stock and/or sense ROM or aosp?
Sent from my PG86100 using Tapatalk 2
chucktownscitch said:
Is he running stock and/or sense ROM or aosp?
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
100% stock ICS.
I've been having this issue for a couple months now. Running stock ICS on Sprint. It comes and goes though. Sometimes it will do it for days at a time and then go away for a week. I turned on the development screen tap dot so I can see when its doing it. I usually have to just push the standby button off and back on and it might go away.
I'm going to take it to the Sprint store eventually to get replaced or fixed. I just don't want to get some crap referb when my phone is still in close to new condition with no other issues.
Read this.
http://forum.xda-developers.com/wiki/Digitizers
sent from my HTC EVO 3D using XDA Premium
Hmm. Never thought about possibility it could be the screen protector?
May try to peel it off and see if problem persists.
Sent from my PG86100 using Tapatalk 2
Sounds like the digitizer. Same problem I'm having. It's been driving me crazy lol. Im actually taking it to sprint in the morning to get it replaced. Only $35 without insurance so rather than do it myself, I'm having them do it
Sent from my PG86100 using Tapatalk
Well I rushed from work today to make it to Sprint Repair shop by 6... I had already called and asked if they would replace it earlier this afternoon. Once I get there, of course they ask me to duplicate the problem and show them what its doing. And like any and every other thing you do, the moment you go to show someone, you cant replicate it!
My phone was trying to act brand new. The paint app that I installed earlier was totally placing lines all over where I was not touching. Stupid thing worked flawlessly not doing anything wrong. Couldnt get my texts to press random keys like they have been doing for 3 weeks now. XDA app was working fine, when it stays clicking posts and popping up the box to thank, reply etc...
So obviously, without showing any issue, there wasnt anything they could do for me. And just as I knew would freakin happen, the moment I left and started texting on the drive home, low and behold it starts going nuts again. Couldnt get it to do anything for me in the store, but soon as I rounded the corner and saw my house it was phantom touching all over the place. So I was pissed.
I don't know how much longer I can go before I superbowl spike this thing.
UGH!!!
I'm going to have them replace it even if I can't duplicate it in front of them. I KNOW what it's doing and why and like you, its driving me insane. Im not leaving until its replaced. Been dealing with it for weeks
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---------- Post added at 01:23 AM ---------- Previous post was at 01:15 AM ----------
I also called today (well yesterday now) thats how I got the price. I could do it myself but, Im not a patient person and I'd have to restrain myself from trying to rushing so as not to mess it up, so figured it'd be safer 2 let sprint do it. For the amt I pay for service, plus to havr it done, they better do it without a problem. Sure they will, theyre pretty decent where I go
Sent from my PG86100 using Tapatalk
Well good luck and keep me posted. Im probably going to go back tomorrow and see what I can have done. Manus need to start using better hardware. Its not like consumers are going to rush out and buy their latest and greatest phone 6-12 months later when they are under a 2 yr contract anyway, and 95% of people aren't going to pay full price. They will wait for their upgrade period to get the phone at 199...
chucktownscitch said:
Well good luck and keep me posted. Im probably going to go back tomorrow and see what I can have done. Manus need to start using better hardware. Its not like consumers are going to rush out and buy their latest and greatest phone 6-12 months later when they are under a 2 yr contract anyway, and 95% of people aren't going to pay full price. They will wait for their upgrade period to get the phone at 199...
Click to expand...
Click to collapse
Will do and yes they do. No most customers won't. I actually bought mine off ebay because upgrade was to far away and still got like 3 months before I can. They should let people upgrade at least once a yr even if theyre on 2yr contract, because when you upgrade, you have to extend your contract another 2yrs anyways or at least a yr. Even if they say you have to take the 2yr contract in order to upgrade a yr early. By the way, good luck on yours tomorrow too, if you go back
Sent from my PG86100 using Tapatalk
So I decided to hop on craigslist. Found one person selling Evo for parts for 50% then another person who needs to sell by tomorrow for 100$ obo. The second looks pretty mint as seller states its been in otter box for entire lifespan.
My question now is, if I was to get the second of the two, could I just swap over my internals to that phone?
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chucktownscitch said:
So I decided to hop on craigslist. Found one person selling Evo for parts for 50% then another person who needs to sell by tomorrow for 100$ obo. The second looks pretty mint as seller states its been in otter box for entire lifespan.
My question now is, if I was to get the second of the two, could I just swap over my internals to that phone?
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
Yes you can swap your internal parts. A little advice though if you do that..you may wanna use your back so you have your msid # and serial # incase you ever need it or sell it. I went to sprint today and at 1st the guy said my phone had to be replaced but can't be because it's rooted. Another guy came out and said they had the part but didn't know if they could do it because it's rooted and I told him, yes they can, Ive done it before, as long as it's hardware and not software related so, he said, ok and he replaced my digitizer
Sent from my PG86100 using Tapatalk
Very nice. Free?
I decided to nand back to an ICS sense backup and ran the calibrate on it. Then did fresh install back of cm10.
So far I haven't had any issues, but I'm keeping a close eye in it. If it starts back I guess I'll try a different sprint store for the repair. Hope it goes as smoothly for me. But most all reps I've had to deal with don't wanna help at all.
Did they make you show them it messing up?
Sent from my PG86100 using Tapatalk 2
No it was $35 if Id of had the ins, itd of been free and as soon as I was walking into the store, it started acting up and soon as the guy unlocked the screen it went crazy. Ive tried do fresh installs and it worked for a short time then back to messing up
Sent from my PG86100 using Tapatalk
Related
I've been getting random reboots.
3 times since I got it. Since yesterday this thing has been freezing and locking up and just frustrating the crap out of me.
I haven't taken any ota cause I want root.
Thanks for any input.
Sent from my PG86100 using XDA Premium App
Take the OTA
Root was achieved on a device that already had the ota. I took it and my phone works great.
Sent from my PG86100 using XDA Premium App
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
edufur said:
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
Click to expand...
Click to collapse
Yeah I would wait until s-off. Root will be here soon try a factory reset
Can s-off come out and play? You run but you can't hide
I'd rather be guaranteed root than an ota. I'd try a hard reset first.
Damn. Too late. But I got the ota that made the phone disappear from the lock screen so I think I'm safe. I wont take anymore.
Sent from my PG86100 using XDA Premium App
The ota has nothing to do with the freezing. I had the ota and the same thing kept happening to me. I took My phone back and got a new one. This time I didn't take the ota and I don't have any issues. I think some of the phones are just buggy. If you have a 3vo then you have one out of the first batch. HTC makes great phones, but they don't always get it right. Remember how buggy the TP and the TP2 were.
I got one of the phones with no dead pixels and stuff. I don't wanna risk taking it back and getting one even worse.
After the ota things feel much better. Let's see if the same thing happens. If it does, any ideas what to do? Wait for root and put a better rom? Or get it replaced?
Sent from my PG86100 using XDA Premium App
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
I'm hoping I don't end up like you LOL.
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Newklearx3 said:
I'm hoping I don't end up like you LOL.
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Click to expand...
Click to collapse
Took my phone back with one problem, got home with 2 extra problems that I didn't have on the first one LOL. FML
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DataDork said:
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
Click to expand...
Click to collapse
So I guess the person I spoke to is full of ****. I called Sprint yesterday to get a replacement and I was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
It's not YOUR fault if the phone came defective.
Sent from my PG86100 using XDA Premium App
this 4th phone better be pristine..
1) no locks
2) is able to charge
3) sharp. clear white colors
or else, im calling sprint again and will order as many damn evo3ds before my 30 day is up .. i shouldnt have to go through so many to be happy like i was for the first 24 hours of my first 3d.
dozebeats said:
so i guess the person i spoke to is full of ****. I called sprint yesterday to get a replacement and i was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
Click to expand...
Click to collapse
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
DataDork said:
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
Click to expand...
Click to collapse
It was Sprint customer service that I spoke to. Took me 3 different people to finally send me a replacement. The first two were telling me I needed to go into a Sprint store to have the moron tech in the back "look" at it. I know the phone is having problems, I dont need this guy to tell me that. What also pissed me off was my friend telling me he was on the phone with them for 10 minutes and had a new phone on the way. I kept getting the run and around and wanted to choke someone. Customer service is definitely good, but they have a few morons here and there.
My phone suffers from the not sleeping issue, so I asked customer support about replacing it. I asked what would happen if the replacement I got also ended up being defective, and they told me that I could get it replaced again.
I'm just scared of getting one that's worse than what I have. The sleep issue is the only big problem. My screen is also slightly rotated and is a little warmer in colors, but those aren't tooooo major. No dead pixels or anything. I just hope my replacement has no issues at all. I can deal with the warmer colors on the screen, but that's as far as I'd want it to go.
Now after two hard resets my phone is stuck in 3D mode. After wiping ENTIRE phone twice my camera won't work LOL. Weird thing is, soon as I hit camera there's just a black screen, then I switch over to 3D it puts my ENTIRE rom in 3D. I'm not joking. The homescreen and everything is doubled and fuzzy like the 3D is stuck. Im so disappointed with this phone I don't what to say......screw the 3rd phone man I don't even want a third one. P.S I'm typing this on the new 3D feature the xda app has that I wasn't aware of :rolls eyes:
Pissed.......
Sent from my PG86100 using XDA Premium App
That sucks man..shame since once you get a good one its a pretty amazing phone.. I love it more and more every day ..but US early adopters usually get the ****ty ones
I'm lucky. No problems yet.
I've just become aware of the new replacement program for problem Fascinates. I've been reading the forums but it wasn't completely clear EXACTLY what i need to do in order to be offered a replacement. I bought my Fascinate on eBay like 3 months ago (pre-rooted with a Blackhole ROM i believe) and while i do like it, it does have it's share of issues. i get the phantom button press a lot, GPS is VERY slow to lock at times, i occasionally get random voicemails from calls i didn't know i missed, my screen timeout setting is constantly changing back to 15 secs when i set it to 2 minutes, and MMS rarely works.
so yea, from what i've read so far, it seems like i'm prime for a replacement. but i need to know first off, do i need to flash a stock rom or will it not matter? will i need to take it in and prove it's not working because it only has these issues sometimes and i may not be able to replicate on the spot? also what exactly do i need to say (and who do i call) in order to prompt them to offer me a new device? thanks in advance for the help and i apologize if this is explained somewhere already. i've looked and it just seems to mostly be people talking about their new phones and not how they actually got them.
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
superchunkwii said:
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
Click to expand...
Click to collapse
seriously, i would like to know how to get this free upgrade.
Just act stupid and say your phone doesnt work right and yes u should change everythin to stock couz root voids your warranty. But sometimes they still replace even if i did it. But change back to be safe
Sent from my MB860 using XDA Premium App
You may have a problem because you didn't get the phone directly from vzw & they can find that out. Also, they're getting hammered right now with people trying everything to get this deal whether they need it or not. Seems like they're becoming a little more stringent with their criteria. But I think the real problem for you is where you got the phone.
Sent from my DROID X2 using XDA Premium App
B1gC72 said:
seriously, i would like to know how to get this free upgrade.
Click to expand...
Click to collapse
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
I wish I could tell you good news, but I've been down this road before. My hub bought a phone off ebay and found out something was wrong with it that same day it came in the mail. He went to Verizon and asked them if they could do anything and they said since he bought it from ebay they can't do anything. They are going to look into your account and know that you didn't get it from them, so I don't think you have any hopes at all getting it replaced.
You could however flash it back to stock and try...if you don't succeed...keep it stock and put it back on ebay. The fassy's are still selling for quite a bit and use that to purchase new phone.
well thanks for all the help. some people seem really offended but the only reason i even asked is because people on other forums said they traded in their eBay Fascinates and got the deal. i don't know if the warranty is transferable or not, but it's still been out less than a year and should be covered. also, there is no way they can tell i bought it on eBay either. the most they should be able to see is when i activated it and maybe track the ESN back to the original owner, still doesn't say i bought it on eBay. i didn't buy it directly from Verizon but the guy i bought it from did. people were even having success with phones bought from Best Buy.
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
chopper the dog said:
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
Click to expand...
Click to collapse
Do you think it only has to be from an authorized retailer? I bought mine from Best Buy and they never even asked me where I got my phone. So maybe they can somehow tell if it was either bought from them OR an authorized dealer OR maybe the reps that I worked with didn't care.
They probably won't be doing swaps anymore because ED05 is official and ready.
times_infinity said:
They probably won't be doing swaps anymore because ED05 is official and ready.
Click to expand...
Click to collapse
For sure the swap ended yesterday due to the new ED05 update. Right now, they're only offering replacement Fassys. I was however, able to talk them to giving me an early upgrade for the trouble since I REALLY hate this phone. Better than nothing, and they were real cool.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
i understand perfectly. and don't you think your being a little extreme? it's not like my phone doesn't have issues. it WAS bought from Verizon and it has a warranty. so I didn't personally buy it from Verizon but what the hell difference does it make? if it's messing up and under warranty, they should fix it or give me a replacement. did you even read my original post? i said what was wrong with the phone so it's not like i'm making stuff up, i just wanted to know what they were listening for in order to qualify for the upgrade replacement since i have more than one issue. don't make me out to be the bad guy, read on other forums where people are just saying they have issues to get the upgrade when their phones work fine. i even saw one story where a store manager encouraged someone to say they were missing calls to get a Charge for free when the guy said he was saving money to replace his Fascinate. so it really falls on the reps to do their jobs anyway since they are supposed to actually check for issues, so isn't it their fault if they don't? i ended up not even calling anyway, so get off your high horse guy.
and no, i don't think they can tell where i bought it. they can most likely tell where it was originally purchased and see when and where it was activated and deactivated but how can they possibly know more than that? stop spreading propaganda.
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
fordee11 said:
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
I love the holier than thou forum white knights. I swear you relative moralists leave no forum untouched with your auto-ego stroking.
Listen, everyone who owns a Fascinate and went through the OTA update process had the same issue with missed calls and texts. Furthermore, even custom ROMs (CM7 included) experienced this issue. Until now, there was no work around and not everyone is an XDA daily driver and knows that ED05 has been released. We all went through the exact same run around waiting for Froyo, I know I for one wasn't about to sit back and wait for this release to be pushed back 4-5 times. I took the free upgrade and I don't feel the least bit bad about it. I even posted the script that worked for me on the first try, because at the time ED05 had no firm release date and I feel like everyone pumping out $200 for a phone and $100+ a month deserves a product that won't cause them huge issues like the Fascinate caused for me. I lost thousands in sales because I missed calls and the Google Voice missed notification wouldn't show up for 15-20 minutes.
Bottom line is, don't try to crucify everyone that asks for help with this situation. Odds are they don't know about ED05 being released and they probably don't trust Samsung to get an update out on time because they never have. The only reason this one came so fast is because Verizon/Samsung were losing their asses on replacement costs.
TLDR: Don't be a ****.
B1gC72 said:
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
Click to expand...
Click to collapse
+1 and I also would enjoy the better camera and front facing as well.
Sent from my SCH-I500 using XDA App
Tell them you lost it somewhere where there is a high volume of people coming and going i.e the mall, hospital etc. if you have insurance on your phone you should be able to get a new one
Sent from my I500 using Tapatalk
If you think you can call Verizon and say your phone is defective and expect them to send you something different then it wont happen.
1. You bought the phone off eBay, thus you no longer have a one year manufacture warranty.
2. Without the manufacture warranty they cant send you a replacement phone.
3. Your best option is to see if you have an upgrade or go through your insurance and see what kind of phone they will send you. You never know sometimes they send you UPGRADED phones!
To the people WHO ACTUALLY GOT THERE PHONE THROUGH VERIZON. If you are within a year and your phone is "defective" then you can call them and make it clear that you have done a full factory reset and everything you try doesn't work. They will then send you a replacement, it might be the same phone or you might get lucky and get an upgraded phone.
I work for Verizon and I've had customers come in with a Droid and manufacture sent them a Droid Three.
So I called hp on Saturday, and told him about the crack by my speaker which is due to faulty designs I guess. And he told me hp changed the warranty and they no longer cover this? Is this true? He told me it would cost around $300 to fix! Can anyone help? Thanks in advance
Sent from my SGH-T989 using Tapatalk 2
hoose23 said:
So I called hp on Saturday, and told him about the crack by my speaker which is due to faulty designs I guess. And he told me hp changed the warranty and they no longer cover this? Is this true? He told me it would cost around $300 to fix! Can anyone help? Thanks in advance
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
He is a jerk, and a liar. Call again and talk to someone else!
Thank you, I figured he was lying. I asked to speak to a supervisor and told me one was not there. I'm gonna give it another go.
Sent from my SGH-T989 using Tapatalk 2
I have had two repaired in the last six weeks for exactly that problem under the HP warranty. If they give you any more s××t .PM me and I will give the repair # ,copy of confirmation emails and the repair statement that I received on there return.
i would suggest not sending it in unless it is very bad. i've read that there is a good chance you wont get the same device back. for example, they'll accept your touchpad, pull one from the refurb pile, and send that to you instead. the other devices may or may not be worse (with other problems) than the one you sent in to fix.
x000x said:
i would suggest not sending it in unless it is very bad. i've read that there is a good chance you wont get the same device back. for example, they'll accept your touchpad, pull one from the refurb pile, and send that to you instead. the other devices may or may not be worse (with other problems) than the one you sent in to fix.
Click to expand...
Click to collapse
The two that I sent back were picked up and returned in 1 week repaired with new back covers and were definitely not refurb's . Although one that may have had a beer spilt over it and was not repairable was replaced with a refurb that I have never had a problem with .
So don't believe everything you read .
maybe it depends on where you are located. i'm in america and have read lots of horror stories, maybe things are different/better in the uk
here are some fine examples of previous experiences i've read about:
http://forums.webosnation.com/hp-to...uchpad-warranty-repair-depot.html#post3318913
http://forums.webosnation.com/hp-to...g-my-touchpad-back-hp-repair.html#post3319918
http://forums.webosnation.com/hp-touchpad/313370-im-out.html
http://forums.webosnation.com/hp-touchpad/312515-warrantee-experience.html
i'd really only consider sending it in if it was something that i could not tolerate.
Thanks to both you guys, and it's not really that bad, but my warranty is about to run out. That's why I was thinking of sending it in. I'll call them tomorrow morning and see what happens. I'll let you guys know, and once again, thanks a million!
Sent from my SGH-T989 using Tapatalk 2
hoose23 said:
Thanks to both you guys, and it's not really that bad, but my warranty is about to run out. That's why I was thinking of sending it in. I'll call them tomorrow morning and see what happens. I'll let you guys know, and once again, thanks a million!
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
As I said I haven't had any problems with mine, and what I would say I in my personal experience is once they start it doesn't get better, ie with mine I had a very small crack by one speaker and three months later it turned into 3 both speaker's and by the USB jack. My daughters only had one but that was sent back straight away.
Anyway good luck and if you need proof that they do cover it don't hesitate to pm me .
Don't forget to wipe!
hoose23 said:
So I called hp on Saturday, and told him about the crack by my speaker which is due to faulty designs I guess. And he told me hp changed the warranty and they no longer cover this? Is this true? He told me it would cost around $300 to fix! Can anyone help? Thanks in advance
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
A couple weeks ago we sent two in for case replacement for speaker cracks, received them back in about a week, same units.
x000x said:
i would suggest not sending it in unless it is very bad. i've read that there is a good chance you wont get the same device back. for example, they'll accept your touchpad, pull one from the refurb pile, and send that to you instead. the other devices may or may not be worse (with other problems) than the one you sent in to fix.
Click to expand...
Click to collapse
This is not what I've observed for crack repairs on the two we sent in.
hoose23 said:
Thanks to both you guys, and it's not really that bad, but my warranty is about to run out. That's why I was thinking of sending it in. I'll call them tomorrow morning and see what happens. I'll let you guys know, and once again, thanks a million!
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
We sent ours in because we are at the end of our warranty too. Just don't ever mention Android OS:
Make a backup
Copy it off to your PC along with anything else of value
ACMEuninstall
webOS security wipe, to remove all traces of warranty revoking un-authorized software.
Like that was the cause of your cracks. If you let your warranty run out, your out of luck. Then it doesn't matter, save the $300 and get a tablet with native JB!
Called hp and again a no go. They guy said they stopped covering the crack about two months ago. Am I out of luck here? And check your pm sstar
Sent from my SGH-T989 using Tapatalk 2
I got arranged an RMA on mine on mid July, finally picked up the start of August and then got it back around the 19th August. IT came back messed up, they replaced the back (yay), however it can't pick up a wifi signal unless you're within 1m of the router (I tested with 3 routers and WebOS and Android), you can't even use WebOS without a wifi connection, anyway I presume some idiot at HP/Palm forgot to connect the wifi antenna, not sure what else they did, but it crashed in WebOS settings and it sometimes failed to start up showing a battery with a question mark.
It was finally collected yesterday so coming up on two months since this mess started, and not sure how long it will take to be fixed, they said 10 days but it took two weeks last time, but I know that HP have now outsourced it in the UK at least and they don't have spare parts and can't order them, just get random shipments and you have to hope the part comes or you have to keep waiting.
So different to my case replacement last October which took about 10 days in total. No wonder HP had to pull out the market, I also emailed the CEO's of HP UK and then after no reply CEO of HP USA after I got an unusable touchpad sent back after a month, neither even bothered to reply, not even a scripted thanks for your email. Really bad service in my opinion.
I have speaker cracks and my warranty is up next week. I'm just gonna use a drop a super glue and call it a day.
Sent from my cm_tenderloin using Tapatalk 2
I would contact Palm using the live chat. They helped me out when I got my first Touchpad which the screen wasn't sitting correctly in the housing. Also the home button LED did not properly light the button. I guess that is what happens when you get a Touchpad from the last batch.
Sent from my HTC One S using xda app-developers app
Got it back after 6 days, all they'd done was ran WebOS Doctor on it and sent it back, not fixed anything so still broken and I have to send it off AGAIN. Idiots.
Got it back again today, still not fixed, all they did was another software update, they're claiming wifi works.
It get's lowest signal within metres of the router (I tried 3 routers), when before I sent it off to get the cracks fixed it would get full signal on different floors of the house. For comparrison my laptop next to my touchpad has my network on full signal, and 4 others on medium signal, the touchpad is just mine on low (3m from the router).
They told me to send it back again (4th time) and keep hoping someone will fix it, will be writing a letter to HP UK HQ over the weekend and failing that I think it will have to be legal action.
I had to return my first HTC One for exchange because of dead pixels. I was working with a rep at AT&T and I had to restore my phone and my phone booted into TWRP right in front of him and I know he saw. I'm so glad those guys are clueless. Just thought i'd share, if you were worried that they wont accept it back if your unlocked the bootloader you have nothing to worry about. He had no idea that it was not the way it was suppose to work. He was more curious that I gave up the S4 for the HTC One.
Now I wouldnt recommend taking a chance so just restore before you go
Most reps don't have a clue.. But come to my store and let that happen I'll over look it because I'm all for having unlocked bootloader and s-off... It's the douche bags that try and lie to me about how there phones got bricked that don't like me
Sent from my HTC One using Tapatalk 2
I return an iPhone 4S once that was jail broke with a theme on it because the headphone port was not working. Had I know he was going to actually look in the "About" section of the phone, I never would have left the theme on it. He didn't even care, we started talking about jail break stuff etc.. etc..
I've met quite a few people in my dealings as a AT&T corporate employee over the last 14 years that are far from clueless. I had a guy promoting rooting my Galaxy S2 for a multitude of reasons right in front of my buddy who happens to be my boss, and in charge of enterprise sales, right in the AT&T store.
Kurant1 said:
I return an iPhone 4S once that was jail broke with a theme on it because the headphone port was not working. Had I know he was going to actually look in the "About" section of the phone, I never would have left the theme on it. He didn't even care, we started talking about jail break stuff etc.. etc..
I've met quite a few people in my dealings as a AT&T corporate employee over the last 14 years that are far from clueless. I had a guy promoting rooting my Galaxy S2 for a multitude of reasons right in front of my buddy who happens to be my boss, and in charge of enterprise sales, right in the AT&T store.
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Click to collapse
yea the ones who know about jailbreaking and unlocking etcetc are cool about it hell i have had phones come back with MIUI on it and AOKP they didnt lie about it lol told me what was wrong i looked in to it handed them a new phone and with about my day .
whats funny is the "sneaky" ones lol attempting top tell me they have no idea how it happened IE a custom rom was flashed lol
I have actually been told by an AT&T support rep to root my phone and install a custom rom to help improve my phone. This was with an HTC Inspire back in the day but I just about died. A support rep, on the phone, told me the best way to fix my phone was to root it and install a custom rom. Still makes me chuckle.
Sent from my HTC One using xda app-developers app
berdo said:
I have actually been told by an AT&T support rep to root my phone and install a custom rom to help improve my phone. This was with an HTC Inspire back in the day but I just about died. A support rep, on the phone, told me the best way to fix my phone was to root it and install a custom rom. Still makes me chuckle.
Sent from my HTC One using xda app-developers app
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Well, It was about useless in stock form.
berdo said:
I have actually been told by an AT&T support rep to root my phone and install a custom rom to help improve my phone. This was with an HTC Inspire back in the day but I just about died. A support rep, on the phone, told me the best way to fix my phone was to root it and install a custom rom. Still makes me chuckle.
Sent from my HTC One using xda app-developers app
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I've told people that and linked them to the correct thread here on xda lol
Sent from my HTC One using Tapatalk 2
Lol. It was fairly useless in stock form but I was dropping calls left and right and the phone was 31 days old. It was a bit of a shock to hear but it actually helped me get a new phone instead of a warranty replacement, so it all worked out in the end.
Sent from my HTC One using xda app-developers app
berdo said:
Lol. It was fairly useless in stock form but I was dropping calls left and right and the phone was 31 days old. It was a bit of a shock to hear but it actually helped me get a new phone instead of a warranty replacement, so it all worked out in the end.
Sent from my HTC One using xda app-developers app
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Honestly, I don't think most of them even care. Like when I traded in my s3 for an s4 Paranoid Android was installed and he just did a factory reset and put the phone away before it could even boot back up. Same thing happened with my Atrix, GNex, and Skyrocket these past couple years at Best Buy.
I just sent my first One back to AT&T with TWRP on it. Keeping my fingers crossed they don't notice before I get my refund. I currently have $1400 tied up in these phones since I paid full price, so I really, really, REALLY hope they don't catch it. I did flash a stock ROM and unrooted it, and sent it back powered on with a full charge so hopefully they will just take a quick glance at it and refund me my $700. My new MacBook Pro that I plan to buy this weekend is riding on it :good:
_MetalHead_ said:
I just sent my first One back to AT&T with TWRP on it. Keeping my fingers crossed they don't notice before I get my refund. I currently have $1400 tied up in these phones since I paid full price, so I really, really, REALLY hope they don't catch it. I did flash a stock ROM and unrooted it, and sent it back powered on with a full charge so hopefully they will just take a quick glance at it and refund me my $700. My new MacBook Pro that I plan to buy this weekend is riding on it :good:
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As long as fastboot in enabled in settings I don't think you will have any issues. They will just restore it to stock and move on. You should be good
Sent from my HTC One using Tapatalk 2
joshuadjohnson22 said:
As long as fastboot in enabled in settings I don't think you will have any issues. They will just restore it to stock and move on. You should be good
Sent from my HTC One using Tapatalk 2
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I'm 99% positive that it wasn't enabled. I think it's disabled by default and I didn't turn it on. How would that affect it though? I don't think they are gonna go over it with a fine tooth comb, they are probably just gonna inspect it for physical damage and call it a day.
Or so I hope.
_MetalHead_ said:
I'm 99% positive that it wasn't enabled. I think it's disabled by default and I didn't turn it on. How would that affect it though? I don't think they are gonna go over it with a fine tooth comb, they are probably just gonna inspect it for physical damage and call it a day.
Or so I hope.
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It was always enabled for me by default. When it is disabled on boot it will display red letters showing that it has been tampered. Either way you should be fine, unless the employees know about HTC they won't have a clue what that means.
Sent from my HTC One using Tapatalk 2
joshuadjohnson22 said:
It was always enabled for me by default. When it is disabled on boot it will display red letters showing that it has been tampered. Either way you should be fine, unless the employees know about HTC they won't have a clue what that means.
Sent from my HTC One using Tapatalk 2
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Click to collapse
Well my current one is still just stock rooted, and fastboot isn't enabled. I haven't touched it which is why I'm assuming it's disabled by default. I'm really not that nervous about it, even if they catch it and try to pull some grap, I am very good at arguing. I'll get my money back.
_MetalHead_ said:
Well my current one is still just stock rooted, and fastboot isn't enabled. I haven't touched it which is why I'm assuming it's disabled by default. I'm really not that nervous about it, even if they catch it and try to pull some grap, I am very good at arguing. I'll get my money back.
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Click to collapse
I wouldn't worry either but I have had 3 HTC Ones and every one of them had fastboot enabled on first boot. When you try to install recovery one of the steps are to disable it so maybe that is why it was disabled. If not they will give you the info because they will reimage anyways
That would definitely explain why I had to use adb to boot into recovery the first time after installing TWRP. Man I'm rusty lol.
I know at my store I'm the only one that understands how to get in the fastest menu and I'm sure most stores don't check that deep lol
Sent from my HTC One using Tapatalk 2
CheesyNutz said:
I know at my store I'm the only one that understands how to get in the fastest menu and I'm sure most stores don't check that deep lol
Sent from my HTC One using Tapatalk 2
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Really? I tried to return my HTC One X a few weeks back due to a hardware issue with the handset speaker and they wouldn't take it because it was tampered. =/ The guy even asked his supervisor if they could take it because it wasn't bricked and was in perfect working condition with the exception of the handset speaker.
On the bright side I got the One because they wouldn't replace my One X. Lol. =]
Can anyone recommend a trustworthy JTAG service for an old lgog I got laying around?
Sent from my XT1053 using XDA Premium 4 mobile app
Mobiletechvideo never had to use them but have heard great things about them
Making the iPhone jealous one user at a time.
Edit
Sent from my LG-GEEB using Tapatalk
jriv said:
I used them there good
Sent from my LG-GEEB using Tapatalk
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Ive used them twice.... Very happy with the service.... if your phones a must have then pay for the speedier service.... otherwise it takes a while to make the round trip...
mkfryan said:
Mobiletechvideo never had to use them but have heard great things about them
Making the iPhone jealous one user at a time.
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How much do they charge?
doverjosh8 said:
How much do they charge?
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Click to collapse
I would caution against them. They did return my phone in a working condition. However, they clearly have a very poor understanding of how to properly run a business and you should count out any kind of customer support during the process.
First off, when you send off your phone, you're given a guarantee that the phone will be finished within 4 days and shipped back no later than the 5th day it's been there. great! Except when the 10th day rolls around and you haven't heard a thing from them. So you think "I'll just give them a call and see what's up." Only now you find out that they don't answer the phone. They sometimes do, but that's after calling back several times throughout the day. You finally get them on the phone and they apologize for not getting your phone sent out and tell you it's going through testing and it will be shipped out the next monday at the latest. Wednesday rolls around and still, you hear absolutely nothing from them. Then begins the process all over again. You have them promise to call you if it's not sent out and the person on the phone personally guarantee's to call you if it's not sent out. Guess what? Another promise broken.
My 4 days took just under a month. It's still a small business and it seems like it's being run by a few people who do everything. If they had told me that it would take a month in the beginning, I would have been okay. Instead, they choose to extremely over promise what they can't even begin to deliver on. The entire thing felt like I was getting scammed and I was never very certain that I wasn't until I got my phone back.
Once again, I did get my phone back and it does work well. My screen sometimes doesn't work now for some reason but I haven't actually tested to make sure it's the rom that's not working. If you do decide to go with them, I would take any guarantee they give you with a grain of salt.
I believe the JTAG repair itself was ~$60 but my logic board was supposedly also bad so it got bumped up to $100 in the end. If I had to do it all again, I would probably just buy a new logic board on ebay and replace that for ~$60-70 bucks myself but it's not something I thought about at the time.
Mantu13 said:
I would caution against them. They did return my phone in a working condition. However, they clearly have a very poor understanding of how to properly run a business and you should count out any kind of customer support during the process.
First off, when you send off your phone, you're given a guarantee that the phone will be finished within 4 days and shipped back no later than the 5th day it's been there. great! Except when the 10th day rolls around and you haven't heard a thing from them. So you think "I'll just give them a call and see what's up." Only now you find out that they don't answer the phone. They sometimes do, but that's after calling back several times throughout the day. You finally get them on the phone and they apologize for not getting your phone sent out and tell you it's going through testing and it will be shipped out the next monday at the latest. Wednesday rolls around and still, you hear absolutely nothing from them. Then begins the process all over again. You have them promise to call you if it's not sent out and the person on the phone personally guarantee's to call you if it's not sent out. Guess what? Another promise broken.
My 4 days took just under a month. It's still a small business and it seems like it's being run by a few people who do everything. If they had told me that it would take a month in the beginning, I would have been okay. Instead, they choose to extremely over promise what they can't even begin to deliver on. The entire thing felt like I was getting scammed and I was never very certain that I wasn't until I got my phone back.
Once again, I did get my phone back and it does work well. My screen sometimes doesn't work now for some reason but I haven't actually tested to make sure it's the rom that's not working. If you do decide to go with them, I would take any guarantee they give you with a grain of salt.
I believe the JTAG repair itself was ~$60 but my logic board was supposedly also bad so it got bumped up to $100 in the end. If I had to do it all again, I would probably just buy a new logic board on ebay and replace that for ~$60-70 bucks myself but it's not something I thought about at the time.
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Click to collapse
Thanks for the detailed response. I don't think I'll be using them as I'd be too worried my phone would never get returned. Time to look elsewhere. :crying:
Most people have great luck with them. Don't take one bad experience as the whole picture of the company.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I will say I got mine back and the touch screen wasn't workin. They wanted me to ship it back so they could look at it I took it apart myself and one of the connectors for the touchscreen wasn't connected so I fixed it but they didn't test my phone out before they shipped it back. So I would advise against using them.
Sent from my LG-GEEB using Tapatalk
---------- Post added at 06:01 AM ---------- Previous post was at 05:59 AM ----------
Here is an older thread with my issues explained more
http://forum.xda-developers.com/showthread.php?t=2261876
Sent from my LG-GEEB using Tapatalk
Im going to stick with my original answer of I DO recommend MobileTechVideos JTAG service! That means I ENDORSE their service.... They were very detailed about how to correspond with them, I had no difficulty in this WHATSOEVER. Provided tracking on my phone. Slow return service nets you exactly what you pay for. Want it back sooner.... pay the postage and take it up with USPS or UPS or whoever is handling your parcel. MobTech is doing YOU a service with service options to fit the pockets of different people... Don't H8 cuz you went light on your payment decision.... Mobile tech videos adhered to the outline they setup 10 fold IMHO, On BOTH transactions I made with them....
I am NOT a paid spokesperson for MobTechVid.
Just a guy that would use them again (God Forbid) if the need arises.
---------- Post added at 11:11 AM ---------- Previous post was at 10:59 AM ----------
doverjosh8 said:
Thanks for the detailed response. I don't think I'll be using them as I'd be too worried my phone would never get returned. Time to look elsewhere. :crying:
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Click to collapse
Ya I read it again.... Go to Mobtechs website and try again bro.... you cant complete your transaction with out attaining exactly all the info you need to track your phone and it states clearly you pay base amount u get base postal service.... you pay rush , it comes back a day later than rush service. both time it was in their shop for the same amount of time.... but I payed different returns and slow was slow, speedy was -speedy. When they charge your card... they have provided all info on EVERYTHING you will encounter until it comes back to you.... never strayed from it once... So Stop ****in your phone up and JTAG wont be needed....
And OMG..... We have multiROM now? Im so excited....!:fingers-crossed: