I've just become aware of the new replacement program for problem Fascinates. I've been reading the forums but it wasn't completely clear EXACTLY what i need to do in order to be offered a replacement. I bought my Fascinate on eBay like 3 months ago (pre-rooted with a Blackhole ROM i believe) and while i do like it, it does have it's share of issues. i get the phantom button press a lot, GPS is VERY slow to lock at times, i occasionally get random voicemails from calls i didn't know i missed, my screen timeout setting is constantly changing back to 15 secs when i set it to 2 minutes, and MMS rarely works.
so yea, from what i've read so far, it seems like i'm prime for a replacement. but i need to know first off, do i need to flash a stock rom or will it not matter? will i need to take it in and prove it's not working because it only has these issues sometimes and i may not be able to replicate on the spot? also what exactly do i need to say (and who do i call) in order to prompt them to offer me a new device? thanks in advance for the help and i apologize if this is explained somewhere already. i've looked and it just seems to mostly be people talking about their new phones and not how they actually got them.
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
superchunkwii said:
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
Click to expand...
Click to collapse
seriously, i would like to know how to get this free upgrade.
Just act stupid and say your phone doesnt work right and yes u should change everythin to stock couz root voids your warranty. But sometimes they still replace even if i did it. But change back to be safe
Sent from my MB860 using XDA Premium App
You may have a problem because you didn't get the phone directly from vzw & they can find that out. Also, they're getting hammered right now with people trying everything to get this deal whether they need it or not. Seems like they're becoming a little more stringent with their criteria. But I think the real problem for you is where you got the phone.
Sent from my DROID X2 using XDA Premium App
B1gC72 said:
seriously, i would like to know how to get this free upgrade.
Click to expand...
Click to collapse
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
I wish I could tell you good news, but I've been down this road before. My hub bought a phone off ebay and found out something was wrong with it that same day it came in the mail. He went to Verizon and asked them if they could do anything and they said since he bought it from ebay they can't do anything. They are going to look into your account and know that you didn't get it from them, so I don't think you have any hopes at all getting it replaced.
You could however flash it back to stock and try...if you don't succeed...keep it stock and put it back on ebay. The fassy's are still selling for quite a bit and use that to purchase new phone.
well thanks for all the help. some people seem really offended but the only reason i even asked is because people on other forums said they traded in their eBay Fascinates and got the deal. i don't know if the warranty is transferable or not, but it's still been out less than a year and should be covered. also, there is no way they can tell i bought it on eBay either. the most they should be able to see is when i activated it and maybe track the ESN back to the original owner, still doesn't say i bought it on eBay. i didn't buy it directly from Verizon but the guy i bought it from did. people were even having success with phones bought from Best Buy.
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
chopper the dog said:
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
Click to expand...
Click to collapse
Do you think it only has to be from an authorized retailer? I bought mine from Best Buy and they never even asked me where I got my phone. So maybe they can somehow tell if it was either bought from them OR an authorized dealer OR maybe the reps that I worked with didn't care.
They probably won't be doing swaps anymore because ED05 is official and ready.
times_infinity said:
They probably won't be doing swaps anymore because ED05 is official and ready.
Click to expand...
Click to collapse
For sure the swap ended yesterday due to the new ED05 update. Right now, they're only offering replacement Fassys. I was however, able to talk them to giving me an early upgrade for the trouble since I REALLY hate this phone. Better than nothing, and they were real cool.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
i understand perfectly. and don't you think your being a little extreme? it's not like my phone doesn't have issues. it WAS bought from Verizon and it has a warranty. so I didn't personally buy it from Verizon but what the hell difference does it make? if it's messing up and under warranty, they should fix it or give me a replacement. did you even read my original post? i said what was wrong with the phone so it's not like i'm making stuff up, i just wanted to know what they were listening for in order to qualify for the upgrade replacement since i have more than one issue. don't make me out to be the bad guy, read on other forums where people are just saying they have issues to get the upgrade when their phones work fine. i even saw one story where a store manager encouraged someone to say they were missing calls to get a Charge for free when the guy said he was saving money to replace his Fascinate. so it really falls on the reps to do their jobs anyway since they are supposed to actually check for issues, so isn't it their fault if they don't? i ended up not even calling anyway, so get off your high horse guy.
and no, i don't think they can tell where i bought it. they can most likely tell where it was originally purchased and see when and where it was activated and deactivated but how can they possibly know more than that? stop spreading propaganda.
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
fordee11 said:
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
I love the holier than thou forum white knights. I swear you relative moralists leave no forum untouched with your auto-ego stroking.
Listen, everyone who owns a Fascinate and went through the OTA update process had the same issue with missed calls and texts. Furthermore, even custom ROMs (CM7 included) experienced this issue. Until now, there was no work around and not everyone is an XDA daily driver and knows that ED05 has been released. We all went through the exact same run around waiting for Froyo, I know I for one wasn't about to sit back and wait for this release to be pushed back 4-5 times. I took the free upgrade and I don't feel the least bit bad about it. I even posted the script that worked for me on the first try, because at the time ED05 had no firm release date and I feel like everyone pumping out $200 for a phone and $100+ a month deserves a product that won't cause them huge issues like the Fascinate caused for me. I lost thousands in sales because I missed calls and the Google Voice missed notification wouldn't show up for 15-20 minutes.
Bottom line is, don't try to crucify everyone that asks for help with this situation. Odds are they don't know about ED05 being released and they probably don't trust Samsung to get an update out on time because they never have. The only reason this one came so fast is because Verizon/Samsung were losing their asses on replacement costs.
TLDR: Don't be a ****.
B1gC72 said:
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
Click to expand...
Click to collapse
+1 and I also would enjoy the better camera and front facing as well.
Sent from my SCH-I500 using XDA App
Tell them you lost it somewhere where there is a high volume of people coming and going i.e the mall, hospital etc. if you have insurance on your phone you should be able to get a new one
Sent from my I500 using Tapatalk
If you think you can call Verizon and say your phone is defective and expect them to send you something different then it wont happen.
1. You bought the phone off eBay, thus you no longer have a one year manufacture warranty.
2. Without the manufacture warranty they cant send you a replacement phone.
3. Your best option is to see if you have an upgrade or go through your insurance and see what kind of phone they will send you. You never know sometimes they send you UPGRADED phones!
To the people WHO ACTUALLY GOT THERE PHONE THROUGH VERIZON. If you are within a year and your phone is "defective" then you can call them and make it clear that you have done a full factory reset and everything you try doesn't work. They will then send you a replacement, it might be the same phone or you might get lucky and get an upgraded phone.
I work for Verizon and I've had customers come in with a Droid and manufacture sent them a Droid Three.
Related
So i went and talked to verizon about my defective eris, they took a look at it. Sent me a new one. Now i havent even got to send back my first one and the new one is having the same problem....
Its got the trackball bug, scrolling to the left. Now seeing as this only happens when i NEED to use my phone im assuming when i take it in it's going to make me look stupid in front of verizon. Now is there anything i can do to convince them this one is defective and i need a new phone??? Preferably a phone that isnt the Eris?
I don't think so man. Everyone has had different experiences, some good some bad. You just have to find the right Verizon rep apparently. Try to be polite but ask to speak to a supervisor. Talk about switching to AT&T if you get another Eris. Talk about the Eris being defective and how many people you know with trackball problems. There is some poor soul on here who is on his 6th or 7th Eris so don't feel too bad if it doesn't work. Let us know how it goes.
Sent from my nonsensikal froyo using XDA App
I'm on my third and almost sent that one back in as the usb port is screwed up. I've heard of people getting offered a different phone on the fourth one but also of people on their fifth Eris. So I have no clue how to get a different phone, I asked the last time but got a no. But was told in December I could do an early upgrade, 1 year into a 2 year contract.
Zerox8610 said:
So i went and talked to verizon about my defective eris, they took a look at it. Sent me a new one. Now i havent even got to send back my first one and the new one is having the same problem....
Its got the trackball bug, scrolling to the left. Now seeing as this only happens when i NEED to use my phone im assuming when i take it in it's going to make me look stupid in front of verizon. Now is there anything i can do to convince them this one is defective and i need a new phone??? Preferably a phone that isnt the Eris?
Click to expand...
Click to collapse
The trackball issue is due to the USB being too close to the track ball on the pcb. Basically when the usb cable is jiggled, you may recover trackball usage. It is just a design flaw. My trackball is only operable when you make it worse by ****ing with it but generally the problem is inevitable. The new phone you got is actually a refurb that verizon failed at testing. You may even be able to use this consistency to get discounts, credits, etc for a new droid 2 or something.
I had that issue, it wasn't a problem. I told them it happened occasionally.
When i had my enV1 it had battery issues, on my 4th they gave me the enV2.
Push the issue, but be nice.
Just say, I wish there was a phone *ahem*dinc*ahem* that was similar in formfactor as my eris but had a way of inputting that didn't use a ball. *ahem*dinc*ahem*
dinc??????????
I think dinc is a Droid Incredible.
Well they called it a dinc on Android forums and figured that was sort of a standard in the community.
Stonent said:
Well they called it a dinc on Android forums and figured that was sort of a standard in the community.
Click to expand...
Click to collapse
hello
flash the ruu from hboot and your good
DS36 said:
hello
flash the ruu from hboot and your good
Click to expand...
Click to collapse
Wrong thread?
Call technical support, don't go to a store. Tell them you'd upgrade if you could. You hate eris, blah blah blah. I got two incredibles this way and paid nothing
Sent from my ADR6300 using XDA App
Hey Guys,
Just curious to see if anyone else is in the same situation. My first Eris was ok for a few months, but began to slow down and the touchscreen wasn't working well, so VZW shipped me a replacement. Immediately after swapping, the replacement's touchscreen was unresponsive, so I had another one shipped out, and I got it Monday. That phone is the one I have now, and it keeps overheating and dying within three hours. Replacement #4 comes on Friday.
At this point, I'm sick of these things. A phone should just work. I know the Eris was the lower-end model, but at the time it was all I could get. Today when speaking to the girl she did mention that I could purchase another 'like-new' phone, though I'd have to pay for it. The original Motorola Droid was the most expensive at $289.00. Has anyone had enough issues with this phone to get them to send you a new phone for free? I don't want to overpay for a replacement model that's already been used. My warranty expires soon as well, so I need to resolve the issue fast. I've seen success stories of some people getting new Incredibles sent to them, can any of you share how? I'd like to think that Eris #4 will work, but I'm skeptical at this point. Apparently Verizon's 'rigorous re-certification process' isn't so rigorous after all. It would be cheaper to switch networks and get a new Android phone, but it's not an option because I'm on a plan with my family.
Thanks!
Just call them and when they offer to send you another eris, tell them you simply dpnt want another eris because all the others didn't work. Keep at them, get a little angry, threaten to leave the network, and if all else fails, ask to speak to a supervisor.
Sent from my Motorola Droid 2 with Squidly 2.3.20
I think I got the only good one
Going on 10 months with the same Eris. And I have beat the hell out of it. Broke the digitizer and performed open-eris surgery.
My wife's Eris had a bad trackball after 6 months. VZW replaced and has been good ever since.
Sent from my CELB_3.7 ERIS using XDA App
Only issue is the trackball for me, and if i push down to the bottom right of it the TB works fine. Other than that, she has been a champ.
11 months for me, though mine has started to act very strange and has stopped doing some things.
Sent from my Tazz Vanilla
Well, I called Verizon today because the GPS module must have been bad. It was their signal that something was wrong when I couldn't boot the phone into safe mode, so I should be getting my Incredible tomorrow! It's been good guys... sort of lol
I have had the phone since November last year and beat the living hell out of it and it still works, I have a 4 and 2yo at home and they love to play with daddy's phone
newell23 said:
I have had the phone since November last year and beat the living hell out of it and it still works, I have a 4 and 2yo at home and they love to play with daddy's phone
Click to expand...
Click to collapse
Same boat here. Got it day one and its still awesome. Didnt root til july cause i be scared, lol. My kids love playing games and looking at photos. Im glad i didnt jump ship and get a fascinate. As long as we have ppl like Punk Kaos and others putting out awesome roms ill stay with the eris!!!!! KGB!!!!!
i'm surprised they're still replacing erises with erises. You'd think they'd run out and have to give dincs out instead.
As long as there's Windex, there'll be "new" old Eris's!
wierdo124 said:
i'm surprised they're still replacing erises with erises. You'd think they'd run out and have to give dincs out instead.
Click to expand...
Click to collapse
So am I. It took a lot of pushing for me to get them to give me an Incredible. Like I said, the fact my Eris didn't go into safe mode helped, but also the first rep I got just simply didn't want to deal with me, so instead of forwarding me to their supervisor they bounced me to another rep. I actually wasn't angry with them at all - I was being downright polite.
gehrc said:
So am I. It took a lot of pushing for me to get them to give me an Incredible. Like I said, the fact my Eris didn't go into safe mode helped, but also the first rep I got just simply didn't want to deal with me, so instead of forwarding me to their supervisor they bounced me to another rep. I actually wasn't angry with them at all - I was being downright polite.
Click to expand...
Click to collapse
Same, that is the key! Be polite to the rep, but be pissed at the phone. Also, if you dont need to send your eris back, (I didn't as they just offered me an early upgrade), be sure to send it in for the 132 credit!
mech_egr said:
Same, that is the key! Be polite to the rep, but be pissed at the phone. Also, if you dont need to send your eris back, (I didn't as they just offered me an early upgrade), be sure to send it in for the 132 credit!
Click to expand...
Click to collapse
That is a good point. Remember you are talking to a human and you can voice being upset without being rude. That goes a long way
Delete
Depends what was wrong. If you believe the issue can resurface and it was bad enough to need a swap, I would swap it out. If you like your phone and you know the issue was a fluke, keep it. Keep in mind, these are only opinions.
Sent from my brain on channel 64!
From my experience with warranty replacements, new devices are almost always better than any refurbished device. I have had several more issues with warranty replacements than the new retail phones. Poor warranty replacements is actually the reason I got my Fascinate. If your original is fine, and you don't think whatever went wrong will happen again, I'd say keep it. If you think the issue will happen again, then send it in, as a working refurb is better than a non-working original.
Delete
Gotta send one of em back. They will charge it to your account if you do not. Im using a refurb now but its the second one they sent me because the first was defective. However this phone works better and has next to no issues on root or flashing than any other fascinates I have dealt with. So in other words its a bad split decision that only time either way will prove which is best to keep. Unfortunately time is sensitive in this situation.
Sent from my SCH-I500 ripped to the core Com.Rom using XDA Premium App and tiny elves in my head!
zzd4nzz said:
thanks guys for the comments
I was also thinking the same thing. I just wanted to know if it was possible to keep the original even though you called for warranty!
Click to expand...
Click to collapse
As far as I know, VZW doesn't care which you send back, as long as you send one of them back.
I have been having some issues with my fascinate ever since I had to swap out ESN'S to get my signal back. It seems like I've been missing alot of calls. I have been dealing with the issues without much complaint.
Today my wife called me 3X and my phone didnt even ring 1X. I decided it was time to call verizon.
The rep I spoke to gave me 2 choices for a replacement. The choices are a DROID X2 and DROID INCREDIBLE 2 or another fascinate.
My question is which phone should I take Droid X2, Droid Incredible 2 or another fascinate. Thanks all!
Sent from my SCH-I500 using XDA App
I think either would be good choices to be honest. I am curious though, how did you convince the rep to give you one of the newer phones? I would like to take advantage of this.
vagely said:
I think either would be good choices to be honest. I am curious though, how did you convince the rep to give you one of the newer phones? I would like to take advantage of this.
Click to expand...
Click to collapse
I didnt, I simply told her what was going on with my phone and those were my choices for replacement. I told her I wanted another samsung phone in hopes that she would spit back the charge but she spit back a refurbished fascinate. She said the choices were not hers. The computer gives her choices based on the type of phone you currently have.
Sent from my SCH-I500 using XDA App
I was given the option of Droid X2, Incredible 2, or Charge.
Although I would like charge due to 4G, it doesnt seem like there are a lot of devs there. (At least compared to Fascinate)
I would only think of taking the Charge, the Fascinate beats out the Dinc2 and X2 IMO... went into a vz store today and the guy there told me that they know about the Fascinate issues and there is a big "update" coming at the end of the month, whether this is gingerbread or a froyo patch he didn't know... as for a new phone he said they are absolutely not supposed to offer anything but another Fascinate or MAYBE a Dinc2
tapatalked from my GINGERBANGED Fascinate
GrainOsand said:
I have been having some issues with my fascinate ever since I had to swap out ESN'S to get my signal back. It seems like I've been missing alot of calls. I have been dealing with the issues without much complaint.
Today my wife called me 3X and my phone didnt even ring 1X. I decided it was time to call verizon.
The rep I spoke to gave me 2 choices for a replacement. The choices are a DROID X2 and DROID INCREDIBLE 2 or another fascinate.
My question is which phone should I take Droid X2, Droid Incredible 2 or another fascinate. Thanks all!
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
i 100% wouldnt take a droidx2...but i hate motorola with a passion and its locked down
im not really up on the dinc2, i think its a device that should have launched last thanksgiving...but thats w/e
either the dinc2 or fascinate replacement i guess would be ok
nitsuj17 said:
i 100% wouldnt take a droidx2...but i hate motorola with a passion and its locked down
im not really up on the dinc2, i think its a device that should have launched last thanksgiving...but thats w/e
either the dinc2 or fascinate replacement i guess would be ok
Click to expand...
Click to collapse
Would you recommend a Charge instead of a Fascinate?
Also to people having trouble with getting verizon store employee to change your phone, here is something from their forum.
On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate. Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately. Not that it's excusable, but it happens from time to time.
If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy. I cannot post the policy because I could get canned, but I can post how to get to the policy.
Where is this policy? There are 2 ways to get there:
1) Open up InfoManager. In the search box, type in: "Samsung Fascinate Not Receiving Calls." This will bring up several search results. It's the first result that shows up.
2) There is an OST article number for this information. The OST that can also be typed in the Infomanager search box is 70946. This will bring up several search results as well. It's the first option.
Things to note: This missed call issue is intermittent.
**There is no fix for it. It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot. It does NOT need to be duplicated in-store for a replacement as it is intermittent. Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. **
Click to expand...
Click to collapse
Kaze105 said:
Would you recommend a Charge instead of a Fascinate?
Also to people having trouble with getting verizon store employee to change your phone, here is something from their forum.
Click to expand...
Click to collapse
as for the charge as a replacement...if you live in a 4g area or are soon to get 4g, then yes
if not, then from a development stand point, no i wouldnt
I just got my device replaced with a Dinc 2. I feel that 4" is the perfect screen size. I am just really hoping I don't get one that has Gingerbread on it, because the S-Off exploit has been patched with the update.
The nice thing is that this doesn't renew your contract. So when it is up, you are still able to upgrade. I am actually able to upgrade right now (main line on a family share plan) but am holding off until some more phones (and hopefully the new Nexus, but I'm not holding my breath) come out
beenz said:
I just got my device replaced with a Dinc 2. I feel that 4" is the perfect screen size. I am just really hoping I don't get one that has Gingerbread on it, because the S-Off exploit has been patched with the update.
The nice thing is that this doesn't renew your contract. So when it is up, you are still able to upgrade. I am actually able to upgrade right now (main line on a family share plan) but am holding off until some more phones (and hopefully the new Nexus, but I'm not holding my breath) come out
Click to expand...
Click to collapse
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
nitsuj17 said:
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
Click to expand...
Click to collapse
They still sell them, so I wouldn't think you will have a problem getting another Fascinate. It's good to hear that you will be keeping it for awhile longer (or at least until/if the Galaxy S II comes to VZW), as you and only a handful of other people are huge assets to the Fascinate community
Same dilemma for me. My account has notes allowing me to get Charge, DX2 or DI2 without any arguing (thanks to Mike from vzw forums) but yesterday I played a little bit with Charge and I didn't like it. It's too bulky and physical buttons instead of touch keys is no go for me. 4G speeds are tempting though. I think I will wait some more for fix.
Does anyone have the number I could call to get this replacement? My fascinate has been rebooting constantly, locking up, and not ringing during calls.
nitsuj17 said:
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
Click to expand...
Click to collapse
We do need a Dinc2 themer! Im telling ya, its not a bad phone. Not better than a sf, but no worse either. Come to the Dinc2 nitsuj!
Sent from my Dinc2.
nitsuj17 said:
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
Click to expand...
Click to collapse
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge. I didnt even have to change my data plan im still at $30 unlimited. Should be here next week. Thanks for your advice....
Sent from my SCH-I500 using XDA App
GrainOsand said:
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge. I didnt even have to change my data plan im still at $30 unlimited. Should be here next week. Thanks for your advice....
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
seems to be its hit or miss on whether they have fascinates or not for replacement
my concern is i know im going to get the sgs2 (or equavilent) when it launches (hopefully within 2 months) so i dont feel the need or desire to get something radically different....as i cant own a device and not work on it
and the charge doesnt appeal to me for a few reasons as i dont have 4g and i really doubt i lack the ability to port all of the com rom stuff to it on my own w/o way too much effort (just to ultimately fail)...and dont want to use anyone elses roms (unless aosp was more imminent)
the dx2 isnt happening either (locked phone, no development)
the dinc2 would be appealing only for the use of aosp in the meantime and id be able to resell it and cover the cost of my next on contract phone easily
honestly the only phone id really take as a replacement besides another i500 would be the thunderbolt...despite my misgivings about the phone and its issues i could at least use bamf roms or aosp and still (probably) cover next phone with resale
/end rambling
GrainOsand said:
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge. I didnt even have to change my data plan im still at $30 unlimited. Should be here next week. Thanks for your advice....
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
So did you bring your Fascinate back to stock before you went in the store? i usually try to not go in to the store b/c most of them people are morons.
If it helps,
My wife has the Dinc2 and LOVES it. She is not in to modding at all, so the fact that limited dev support is not a big deal. She went from a D2G to the Dinc2 so she's never really had a dev supported phone.
A friend of mine has a Dx2 and says the dual core processor doesnt quite make up for having stock running.. While quadrant doesnt mean jack for the most part, he gets around 1600 and my fascinate breaks 2k on CM7.
The charge is a phone i wouldn't mind having.. i would consider trading my fascinate for a charge, but the phone im really waiting for (and hoping actually comes to the US) is Galaxy S II.
nitsuj17 said:
seems to be its hit or miss on whether they have fascinates or not for replacement
my concern is i know im going to get the sgs2 (or equavilent) when it launches (hopefully within 2 months) so i dont feel the need or desire to get something radically different....as i cant own a device and not work on it
and the charge doesnt appeal to me for a few reasons as i dont have 4g and i really doubt i lack the ability to port all of the com rom stuff to it on my own w/o way too much effort (just to ultimately fail)...and dont want to use anyone elses roms (unless aosp was more imminent)
the dx2 isnt happening either (locked phone, no development)
the dinc2 would be appealing only for the use of aosp in the meantime and id be able to resell it and cover the cost of my next on contract phone easily
honestly the only phone id really take as a replacement besides another i500 would be the thunderbolt...despite my misgivings about the phone and its issues i could at least use bamf roms or aosp and still (probably) cover next phone with resale
/end rambling
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Yeah, at first they told me I could get anothet fassy, then when I went to store they said it was no longer available for warranty replacement. Not sure what happened in the 4 hours between. I chose the charge for a few reasons but in the end It really doesnt matter my contact is up in 5months so at the very least I got a new toy to play with til then. Im sure ill be able to sell it and recoup more than my fascinate would fetch when the time comes especially to someone who doesnt want to lose their unlimited data plan... Thanks again
Sent from my SCH-I500 using XDA App
GrainOsand said:
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge.
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I went on Tuesday to our corporate store with mine (flashed unrooted stock Froyo Odin first) and they overnighted me a replacement.
I wonder if this one has problems if they will offer a different model. I really like my fassy...
Loved this phone at first but just cant keep it on anymore. Excellent condition box and all accessories up for grabs
4butchybutch said:
Loved this phone at first but just cant keep it on anymore. Excellent condition box and all accessories up for grabs
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I'm confused, what are you looking to do?
Verizon has extended their official warranty time. It took 4 hours but I finally was told this by the frazzled tech I refused to let off the phone until there was a solution. Eventually I was given to a supervisor who immediately had a new( sorta) V10 on its way for free. I'm using it right now. Call them tell them you bootlooped and you'll have a new v10 for free. It will be running 6.0 but what can you do?
Sent from my VS990 using XDA-Developers Legacy app
johnsgone said:
Verizon has extended their official warranty time. It took 4 hours but I finally was told this by the frazzled tech I refused to let off the phone until there was a solution. Eventually I was given to a supervisor who immediately had a new( sorta) V10 on its way for free. I'm using it right now. Call them tell them you bootlooped and you'll have a new v10 for free. It will be running 6.0 but what can you do?
Sent from my VS990 using XDA-Developers Legacy app
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Well as of right now you can check out my thread in the general section. I'm running into a few issues with replacing init. The phone reboots when you do and as of right now I have no clue how to change it. Anyways, I asked a guy to try something for me and i'm waiting to hear back.
abine45 said:
Well as of right now you can check out my thread in the general section. I'm running into a few issues with replacing init. The phone reboots when you do and as of right now I have no clue how to change it. Anyways, I asked a guy to try something for me and i'm waiting to hear back.
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I've been keeping an eye out on all your threads since this new V10 with 6.0 on it arrived.
Thanks for all the time and effort you have and are putting into the rooting of this phone on 6.0.
It's guys like yourself that provide hope and help to guys like myself that as of today do not have the knowledge to do so.
I've yet to find a pledge site for root on 6.0 if I'm missing something let me know. I'm always good for some money thrown to whomever obtains root. Pledged and paid Tungkick for his root of 5.1.1.
Thanks again your work is appreciated
Ok an update with my Verizon LG v10, I was told to bad about the phone not working anymore but you still have to pay for it, but*they can allow*$10 a month off my bill until payed in full. Didn't think I would ever leave Verizon but they just changed my mind.
Whoa hold on man don't let some douche bag tech at Verizon tell you that.
I got the same story the first 2 calls to them I made regarding my V10 bootloop. Both calls ended by me telling the tech that I didn't need his help and I'd be calling back to speak to another tech who might give a sh!t.
I did call back and on my 3rd call stayed on the phone so long that it was closing time for the call center and at that time was given to a higher up, Idk but management of some type or authority who told me directly that within that week Verizon had implemented replacing Verizon V10's with the bootloop issue by a warranty extension of 3 months and soon it would be up to a full extra year warranty like LG itself has done. I was told that the techs mostly don't even know this yet but they would soon. Then I was sent out a brand new v10 which I'm using right now.
Don't let them bully you, I know it's not easy to stay cool and remain or even gain a friendly conversation with those guys but I swear that I'm not blowing smoke and they will give you a new phone for free. It was a Friday so it took more than overnight for me but 2 days later I was good.
There's also going through LG who will give you a free shipping label to send in your phone to be fixed or replaced. You can apply online at LG's main website. It will take longer than Verizon and you not only bought it through them but pay them good money every month so I would and did make damn sure they took care of it.
Hopefully this helped if you need any other info pm me maybe my replacement documents have something in them that you could use as irrefutable proof that they have to give you a phone.
Sorry for the long winded b.s. but I get heated when a company so large that bilks us customers constantly tries to do it even when their wrong and only because their lazy dicks that don't care about helping you out by actually doing anything other than straight saying "no" automatically.
Sent from my VS990 using XDA-Developers Legacy app
johnsgone said:
Whoa hold on man don't let some douche bag tech at Verizon tell you that.
I got the same story the first 2 calls to them I made regarding my V10 bootloop. Both calls ended by me telling the tech that I didn't need his help and I'd be calling back to speak to another tech who might give a sh!t.
I did call back and on my 3rd call stayed on the phone so long that it was closing time for the call center and at that time was given to a higher up, Idk but management of some type or authority who told me directly that within that week Verizon had implemented replacing Verizon V10's with the bootloop issue by a warranty extension of 3 months and soon it would be up to a full extra year warranty like LG itself has done. I was told that the techs mostly don't even know this yet but they would soon. Then I was sent out a brand new v10 which I'm using right now.
Don't let them bully you, I know it's not easy to stay cool and remain or even gain a friendly conversation with those guys but I swear that I'm not blowing smoke and they will give you a new phone for free. It was a Friday so it took more than overnight for me but 2 days later I was good.
There's also going through LG who will give you a free shipping label to send in your phone to be fixed or replaced. You can apply online at LG's main website. It will take longer than Verizon and you not only bought it through them but pay them good money every month so I would and did make damn sure they took care of it.
Hopefully this helped if you need any other info pm me maybe my replacement documents have something in them that you could use as irrefutable proof that they have to give you a phone.
Sorry for the long winded b.s. but I get heated when a company so large that bilks us customers constantly tries to do it even when their wrong and only because their lazy dicks that don't care about helping you out by actually doing anything other than straight saying "no" automatically.
Sent from my VS990 using XDA-Developers Legacy app
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Thank you so much will try again.
4butchybutch said:
Thank you so much will try again.
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No problem, let me know if they give you more trouble and I can black out any sensitive info on my Verizon receipt/statement of them doing exactly what they have told you they won't do. It outlines the policy specifically and has enough information directly related to the problem You could forward it a long and turn the tide of their treatment towards you in a hurry.
Sent from my VS990 using XDA-Developers Legacy app
johnsgone said:
No problem, let me know if they give you more trouble and I can black out any sensitive info on my Verizon receipt/statement of them doing exactly what they have told you they won't do. It outlines the policy specifically and has enough information directly related to the problem You could forward it a long and turn the tide of their treatment towards you in a hurry.
Sent from my VS990 using XDA-Developers Legacy app
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Ok thank you again will let everyone know the outcome.
My v10 died suddenly yesterday, and i logged into VZW and chatted with them and told them it had the boot-loop of death issue and they knew about it and ordered a replacement with free overnight shipping. They did say the phone couldn't have water or physical damage otherwise I would get charged for the replacement. It just sucks that root isnt available for the new software that will be running on it, not yet anyway.
corporal_hades said:
My v10 died suddenly yesterday, and i logged into VZW and chatted with them and told them it had the boot-loop of death issue and they knew about it and ordered a replacement with free overnight shipping. They did say the phone couldn't have water or physical damage otherwise I would get charged for the replacement. It just sucks that root isnt available for the new software that will be running on it, not yet anyway.
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At least they took care of it appropriately. Yes not having root on the same phone that you owned previously and had root on is trying.
That and the nagging thoughts in the back of my mind about when this one will bootloop on me. They sent me a phone that truly was in amazing condition, I cannot see anything that doesn't look brand new anywhere and I've had the loop out inspecting it. That means nothing if LG decides its time to remind me that Life's Good over and over again...
Good news is it does sound like root and boot loader unlock is on its way. Whether it bricks my sh!t or not I don't care. It's a light at the end of an otherwise very dark tunnel.
Sent from my VS990 using XDA-Developers Legacy app
The maps app was acting up. Had me about a mile from where I actually was and wouldn't track me on the road. Also the phone would get hot and lose 4g signal all the time. I did a chat and said that I had heard about the warranty being extended due to hardware issues demonstrated by the class action lawsuit filed in California. My replacement V10 will be delivered tomorrow. I could have chosen a different phone but I like the V10.
Thanks for tip about the extended warranty.
Bootloop
abine45 said:
Well as of right now you can check out my thread in the general section. I'm running into a few issues with replacing init. The phone reboots when you do and as of right now I have no clue how to change it. Anyways, I asked a guy to try something for me and i'm waiting to hear back.
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Was really hoping for the V10 to be updated to nougat
I have the original v10 vs990 from November 2015. Originally wanted the nexus 6 but it was way too big for my daily lifestyle and work. So I got talked into what I'm currently on vs990. Got marshmallow 6.0 update on February 2016. I'm on TQTHL extra battery pack with case. Never had any problems but I do a factory reset every couple of months because of weird battery issues. I will never buy an LG phone again. The worst call quality, battery i currently get is okeh since I have the extra TQTHL. I hate the second screen. I miss notifications all the time if I have it on silent and second screen doesn't help unless you are staring directly at your phone. I wish they had a blinking notification for second screen. Bluetooth connection horribly skips. Also the lack of this phone in XDA community, no ROOT! I do like the 64 gig on board storage and sometimes camera is decent. Just waiting for contract to end so I can move on.
I am praying mine does so I can get a different phone. I have insurance on it to cover it after the warranty. The phone is ok but battery life sucks. I have to charge my phone 2 to 3 times a day just from texting and I don't text that much. Maybe a hundred texts a day, no phone calls, no data use. If my friend video chats me forget it, dead from 100% charge in 30 min.
By 2pm I am at 40% battery. by 5:30 im at 15%.
So those of you that received another V10, was it a certified like new or a brand new mint V10? Also was there any mention anywhere if they were out of stock of the V10s could you get a different one?
4butchybutch said:
Ok thank you again will let everyone know the outcome.
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Lg finally respond to my dead V10 and told me my options were to buy a refurbished unit from them for $179 or pay $72 for a motherboard.
4butchybutch said:
Lg finally respond to my dead V10 and told me my options were to buy a refurbished unit from them for $179 or pay $72 for a motherboard.
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Its to bad you didn't hold Verizon responsible.. They are who sold you the phone and in no uncertain terms had their dirty little fingers all up in the phone originally made by LG so IMO are the first who need be and are responsible for any problems.
Apparently they feel this also replacing V10's across the board now.
Sorry LG was a pain and thanks for the post and updates.
That's why LG will be out of the phone business or change how they manage it.
Sent from my VS990 using XDA Free mobile app