I have been having some issues with my fascinate ever since I had to swap out ESN'S to get my signal back. It seems like I've been missing alot of calls. I have been dealing with the issues without much complaint.
Today my wife called me 3X and my phone didnt even ring 1X. I decided it was time to call verizon.
The rep I spoke to gave me 2 choices for a replacement. The choices are a DROID X2 and DROID INCREDIBLE 2 or another fascinate.
My question is which phone should I take Droid X2, Droid Incredible 2 or another fascinate. Thanks all!
Sent from my SCH-I500 using XDA App
I think either would be good choices to be honest. I am curious though, how did you convince the rep to give you one of the newer phones? I would like to take advantage of this.
vagely said:
I think either would be good choices to be honest. I am curious though, how did you convince the rep to give you one of the newer phones? I would like to take advantage of this.
Click to expand...
Click to collapse
I didnt, I simply told her what was going on with my phone and those were my choices for replacement. I told her I wanted another samsung phone in hopes that she would spit back the charge but she spit back a refurbished fascinate. She said the choices were not hers. The computer gives her choices based on the type of phone you currently have.
Sent from my SCH-I500 using XDA App
I was given the option of Droid X2, Incredible 2, or Charge.
Although I would like charge due to 4G, it doesnt seem like there are a lot of devs there. (At least compared to Fascinate)
I would only think of taking the Charge, the Fascinate beats out the Dinc2 and X2 IMO... went into a vz store today and the guy there told me that they know about the Fascinate issues and there is a big "update" coming at the end of the month, whether this is gingerbread or a froyo patch he didn't know... as for a new phone he said they are absolutely not supposed to offer anything but another Fascinate or MAYBE a Dinc2
tapatalked from my GINGERBANGED Fascinate
GrainOsand said:
I have been having some issues with my fascinate ever since I had to swap out ESN'S to get my signal back. It seems like I've been missing alot of calls. I have been dealing with the issues without much complaint.
Today my wife called me 3X and my phone didnt even ring 1X. I decided it was time to call verizon.
The rep I spoke to gave me 2 choices for a replacement. The choices are a DROID X2 and DROID INCREDIBLE 2 or another fascinate.
My question is which phone should I take Droid X2, Droid Incredible 2 or another fascinate. Thanks all!
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
i 100% wouldnt take a droidx2...but i hate motorola with a passion and its locked down
im not really up on the dinc2, i think its a device that should have launched last thanksgiving...but thats w/e
either the dinc2 or fascinate replacement i guess would be ok
nitsuj17 said:
i 100% wouldnt take a droidx2...but i hate motorola with a passion and its locked down
im not really up on the dinc2, i think its a device that should have launched last thanksgiving...but thats w/e
either the dinc2 or fascinate replacement i guess would be ok
Click to expand...
Click to collapse
Would you recommend a Charge instead of a Fascinate?
Also to people having trouble with getting verizon store employee to change your phone, here is something from their forum.
On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate. Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately. Not that it's excusable, but it happens from time to time.
If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy. I cannot post the policy because I could get canned, but I can post how to get to the policy.
Where is this policy? There are 2 ways to get there:
1) Open up InfoManager. In the search box, type in: "Samsung Fascinate Not Receiving Calls." This will bring up several search results. It's the first result that shows up.
2) There is an OST article number for this information. The OST that can also be typed in the Infomanager search box is 70946. This will bring up several search results as well. It's the first option.
Things to note: This missed call issue is intermittent.
**There is no fix for it. It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot. It does NOT need to be duplicated in-store for a replacement as it is intermittent. Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. **
Click to expand...
Click to collapse
Kaze105 said:
Would you recommend a Charge instead of a Fascinate?
Also to people having trouble with getting verizon store employee to change your phone, here is something from their forum.
Click to expand...
Click to collapse
as for the charge as a replacement...if you live in a 4g area or are soon to get 4g, then yes
if not, then from a development stand point, no i wouldnt
I just got my device replaced with a Dinc 2. I feel that 4" is the perfect screen size. I am just really hoping I don't get one that has Gingerbread on it, because the S-Off exploit has been patched with the update.
The nice thing is that this doesn't renew your contract. So when it is up, you are still able to upgrade. I am actually able to upgrade right now (main line on a family share plan) but am holding off until some more phones (and hopefully the new Nexus, but I'm not holding my breath) come out
beenz said:
I just got my device replaced with a Dinc 2. I feel that 4" is the perfect screen size. I am just really hoping I don't get one that has Gingerbread on it, because the S-Off exploit has been patched with the update.
The nice thing is that this doesn't renew your contract. So when it is up, you are still able to upgrade. I am actually able to upgrade right now (main line on a family share plan) but am holding off until some more phones (and hopefully the new Nexus, but I'm not holding my breath) come out
Click to expand...
Click to collapse
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
nitsuj17 said:
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
Click to expand...
Click to collapse
They still sell them, so I wouldn't think you will have a problem getting another Fascinate. It's good to hear that you will be keeping it for awhile longer (or at least until/if the Galaxy S II comes to VZW), as you and only a handful of other people are huge assets to the Fascinate community
Same dilemma for me. My account has notes allowing me to get Charge, DX2 or DI2 without any arguing (thanks to Mike from vzw forums) but yesterday I played a little bit with Charge and I didn't like it. It's too bulky and physical buttons instead of touch keys is no go for me. 4G speeds are tempting though. I think I will wait some more for fix.
Does anyone have the number I could call to get this replacement? My fascinate has been rebooting constantly, locking up, and not ringing during calls.
nitsuj17 said:
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
Click to expand...
Click to collapse
We do need a Dinc2 themer! Im telling ya, its not a bad phone. Not better than a sf, but no worse either. Come to the Dinc2 nitsuj!
Sent from my Dinc2.
nitsuj17 said:
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
Click to expand...
Click to collapse
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge. I didnt even have to change my data plan im still at $30 unlimited. Should be here next week. Thanks for your advice....
Sent from my SCH-I500 using XDA App
GrainOsand said:
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge. I didnt even have to change my data plan im still at $30 unlimited. Should be here next week. Thanks for your advice....
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
seems to be its hit or miss on whether they have fascinates or not for replacement
my concern is i know im going to get the sgs2 (or equavilent) when it launches (hopefully within 2 months) so i dont feel the need or desire to get something radically different....as i cant own a device and not work on it
and the charge doesnt appeal to me for a few reasons as i dont have 4g and i really doubt i lack the ability to port all of the com rom stuff to it on my own w/o way too much effort (just to ultimately fail)...and dont want to use anyone elses roms (unless aosp was more imminent)
the dx2 isnt happening either (locked phone, no development)
the dinc2 would be appealing only for the use of aosp in the meantime and id be able to resell it and cover the cost of my next on contract phone easily
honestly the only phone id really take as a replacement besides another i500 would be the thunderbolt...despite my misgivings about the phone and its issues i could at least use bamf roms or aosp and still (probably) cover next phone with resale
/end rambling
GrainOsand said:
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge. I didnt even have to change my data plan im still at $30 unlimited. Should be here next week. Thanks for your advice....
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
So did you bring your Fascinate back to stock before you went in the store? i usually try to not go in to the store b/c most of them people are morons.
If it helps,
My wife has the Dinc2 and LOVES it. She is not in to modding at all, so the fact that limited dev support is not a big deal. She went from a D2G to the Dinc2 so she's never really had a dev supported phone.
A friend of mine has a Dx2 and says the dual core processor doesnt quite make up for having stock running.. While quadrant doesnt mean jack for the most part, he gets around 1600 and my fascinate breaks 2k on CM7.
The charge is a phone i wouldn't mind having.. i would consider trading my fascinate for a charge, but the phone im really waiting for (and hoping actually comes to the US) is Galaxy S II.
nitsuj17 said:
seems to be its hit or miss on whether they have fascinates or not for replacement
my concern is i know im going to get the sgs2 (or equavilent) when it launches (hopefully within 2 months) so i dont feel the need or desire to get something radically different....as i cant own a device and not work on it
and the charge doesnt appeal to me for a few reasons as i dont have 4g and i really doubt i lack the ability to port all of the com rom stuff to it on my own w/o way too much effort (just to ultimately fail)...and dont want to use anyone elses roms (unless aosp was more imminent)
the dx2 isnt happening either (locked phone, no development)
the dinc2 would be appealing only for the use of aosp in the meantime and id be able to resell it and cover the cost of my next on contract phone easily
honestly the only phone id really take as a replacement besides another i500 would be the thunderbolt...despite my misgivings about the phone and its issues i could at least use bamf roms or aosp and still (probably) cover next phone with resale
/end rambling
Click to expand...
Click to collapse
Yeah, at first they told me I could get anothet fassy, then when I went to store they said it was no longer available for warranty replacement. Not sure what happened in the 4 hours between. I chose the charge for a few reasons but in the end It really doesnt matter my contact is up in 5months so at the very least I got a new toy to play with til then. Im sure ill be able to sell it and recoup more than my fascinate would fetch when the time comes especially to someone who doesnt want to lose their unlimited data plan... Thanks again
Sent from my SCH-I500 using XDA App
GrainOsand said:
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge.
Click to expand...
Click to collapse
I went on Tuesday to our corporate store with mine (flashed unrooted stock Froyo Odin first) and they overnighted me a replacement.
I wonder if this one has problems if they will offer a different model. I really like my fassy...
Related
Just got a Droid 2 as a warranty exchange for my Eris - I wanted to thank al the devs and other smart folks who helped make that phone rock - I hope i'll be just as lucky over in the D2 forums - thanks again and keep up the good work
Sent from my DROID2 using XDA App
Good luck.
Sent from my nonsensikal froyo using XDA App
woah, how'd you manage that?
Sooo how did you get a droid 2 as a warranty exchange? what was wrong with the original phone? I have the trackball issue on my wife's phone and was considering talking to verizon about getting her a new phone.
Jacklad said:
Just got a Droid 2 as a warranty exchange for my Eris - I wanted to thank al the devs and other smart folks who helped make that phone rock - I hope i'll be just as lucky over in the D2 forums - thanks again and keep up the good work
Sent from my DROID2 using XDA App
Click to expand...
Click to collapse
what a *****. i want one!
Good luck and have fun with your new phone!
Sent from my xtrSENSE Eris using XDA App
mjb413 said:
Sooo how did you get a droid 2 as a warranty exchange? what was wrong with the original phone? I have the trackball issue on my wife's phone and was considering talking to verizon about getting her a new phone.
Click to expand...
Click to collapse
I had this issue and they gave me a refurbished Eris on the spot. I wouldn't hold your breath for a D2, haha.
I had a total of 5 Eris phones - the last two had hardware issues (bad volume rocker, broken speaker) - I very calmly requested some sort of replacement phone as I had tried so many of the Eris with no luck - the operator I got was very helpful - I asked if the Droid 1 was a candidate, thinking that since it has been discontinued they would have some refurbs in stock - when she looked for it, she came up with a Droid 2 - they had to send the battery & back separately, but I'm pretty sure the phone itself was new (no refurb date sticker on the back) - she knew there were a lot of issues with the Eris, and again I wasn't angry or combative with he and all worked out -I am due for my New Every Two upgrade this month, but wasn't really set on which phone I wanted (x is huge, incredible seems less well built and maybe old news) - funny I never considered the Droid 2 as a candidate, but his thing is really nice - don't overlook it when considering your next phone - I may end up keeping it for a while until the next round of Android phones hits VZW -
Jacklad said:
funny I never considered the Droid 2 as a candidate, but his thing is really nice - don't overlook it when considering your next phone - I may end up keeping it for a while until the next round of Android phones hits VZW -
Click to expand...
Click to collapse
Thanks for the recommendation. Good to hear!
Sent from my xtrSENSE Eris using XDA App
I went round and round with verizon all night about this stupid crap with silent calls my last eris gets them all the time. So I finally called in complained tech support wanted to t/s with stuff I've already done factory reset reboot. Guy told me he could send out another eris that was double checked blah blah blah. I asked if there was anything else that could be done because I have already read up and its a common problem I've found online after the Eris received the 2.1 update. He wouldnt do anything else after pleading my case said there were no other refurbs.
So I got of the phone with him and called back and got over to a retention agent told them I was going to cancel my plans because the last person did not help etc. She was polite and acted like she was helping when in reality I think she just put me on hold hoping I would hang up at one point I was on hold for over 7 minutes without her coming back. She came back and gave me a pity story on how she wished she could send out another phone like the incredible or droid 2 but they just dont have all the parts and it would be to hard to find. She acted like should would be packing the damn box which I know is not the case. I asked if it was possible they had a first Gen Moto droid and she said they no longer carry those because they are getting ready to be discontinued as well.
So last thing I did was send a pretty long email to verizon hoping to hear back some time this morning will post the results. Its crazy they act like the silent bug and trackball scrolling are not issues when I have read about it multiple times throughout other forums and even have owned 2 phones with trackball scrolling issue. My newest phone will even some how type letters when its laid face down or face up on most surfaces.
edgeupgx said:
I went round and round with verizon all night about this stupid crap with silent calls my last eris gets them all the time. So I finally called in complained tech support wanted to t/s with stuff I've already done factory reset reboot. Guy told me he could send out another eris that was double checked blah blah blah. I asked if there was anything else that could be done because I have already read up and its a common problem I've found online after the Eris received the 2.1 update. He wouldnt do anything else after pleading my case said there were no other refurbs.
So I got of the phone with him and called back and got over to a retention agent told them I was going to cancel my plans because the last person did not help etc. She was polite and acted like she was helping when in reality I think she just put me on hold hoping I would hang up at one point I was on hold for over 7 minutes without her coming back. She came back and gave me a pity story on how she wished she could send out another phone like the incredible or droid 2 but they just dont have all the parts and it would be to hard to find. She acted like should would be packing the damn box which I know is not the case. I asked if it was possible they had a first Gen Moto droid and she said they no longer carry those because they are getting ready to be discontinued as well.
So last thing I did was send a pretty long email to verizon hoping to hear back some time this morning will post the results. Its crazy they act like the silent bug and trackball scrolling are not issues when I have read about it multiple times throughout other forums and even have owned 2 phones with trackball scrolling issue. My newest phone will even some how type letters when its laid face down or face up on most surfaces.
Click to expand...
Click to collapse
thats weird , i called cause i was haven issues and i talked them into just renewing my contract and got a droid x and i had a yr left on my contract
So you guys, Tazz and Jack, still had to pay a discounted price for this replacement right? Not just given to you out of the goodness of Verizon's heart?
I think it depends on who you get on the phone with. I am on phone number 5 now. The previous phone came bad out of the box and the previous 3 all had the mute call problem. When I called to get this one I asked very politely if there was any way I could get a different phone since the Eris, while a great phone when it works, has been plagued with too many hardware issues. The tech I was speaking to got very rude with me and told me flat out that the only (he pretty much yelled when he said that word) options I had were to either accept a refurb Eris or pay for a brand new phone at retail price.
I figured I got someone who has dealt with a lot of folks trying to get a new phone by complaining about device defects so I just let it slide. My supervisor, on the other hand, called in when his started randomly rebooting and they sent him out a Droid Incredible. First phone replacement and he gets an upgrade.
The sad part is that this phone is now starting to have the trackball issue. Fun stuff, huh?
chicken59 said:
So you guys, Tazz and Jack, still had to pay a discounted price for this replacement right? Not just given to you out of the goodness of Verizon's heart?
Click to expand...
Click to collapse
i paid 100 bux the difference between the droid x and the eris lol ,, even tho i got the eris for free
chicken59 said:
So you guys, Tazz and Jack, still had to pay a discounted price for this replacement right? Not just given to you out of the goodness of Verizon's heart?
Click to expand...
Click to collapse
I didn't have to pay a thing - they swapped out the phones and I still preserved my New Every Two upgrade for later - I do pay the $1.99 extra per month for the extended warranty - don't know if that's why i didn't have to pay anything - it seems like you get a little further with a lower key approach instead of the loud, you owe me approach - I do believe that the operator you get does help determine how they'll handle the problem - I've always had pretty good luck with them -
Hmm I paid that 2.99 a month warranty with my last phone, vastly inferior LG Dare lol, and had to deal with a separate company named Asurion(sp?). After paying that stupid charge for over a year, they were still very reluctant to send me any kind of upgraded phone. So I didn't purchase it with this phone.
Anyway enjoy the greener pastures, Droid 2 looks pretty sweet.
Yeah I tried calling Verizon and getting a replacement for my Eris (I have silent bug and broken trackball). But all they would offer me was another Eris. When I got tech support and I told him a couple of my friends which had Eris' with problems got incredibles and D2's as replacements for free, explained that that's a lie and they probably used they're new every two because Verizon doesn't just do that. Then when I talked to a customer service operator and told her the same story she explained that, that may have happened if the tech support was out of Eris'.
So I'm thinking its just who you get from tech support, luck of the draw that they're out of Eris', and it may help if you've received a couple replacement Eris' and continued yo have issues.
Sent from my FroyoEris using XDA App
I think for the most part verizon is full of crap when it comes to replacing phones. I pay 200 dollars a month and they wont even send out a moto droid first gen. I was talking to a retention agent and they were like well I would like to send out an incredible or droid 2 but we just dont have all the parts some dont have backs or batterys others dont have chargers. Weird thing was I had said nothing about wanting a newer phone at all. All I had said I would like to continue on with the android exp. I will take anyphone but the eris of course I was hoping they didnt offer the ally. I was pretty polite on the phone just getting the same story everyone I have talked to is doing pretty well when it comes to sticking to their guns currently.
Hey boys,
just got off the phone with verizon and they gave me a new droid 2 for free, but I just went through four erises in the last 3 days and the last one has a battery drain issue so they are overnighting it to me.
I just wanna thank kaos for his awesome froyo rom, since that is what got me started on rooting my phone in the first place.
Night!
ccoop said:
Hey boys,
just got off the phone with verizon and they gave me a new droid 2 for free, but I just went through four erises in the last 3 days and the last one has a battery drain issue so they are overnighting it to me.
I just wanna thank kaos for his awesome froyo rom, since that is what got me started on rooting my phone in the first place.
Night!
Click to expand...
Click to collapse
Congrats and have fun! I may be getting a free Incredible from a friend soon.
So i went and talked to verizon about my defective eris, they took a look at it. Sent me a new one. Now i havent even got to send back my first one and the new one is having the same problem....
Its got the trackball bug, scrolling to the left. Now seeing as this only happens when i NEED to use my phone im assuming when i take it in it's going to make me look stupid in front of verizon. Now is there anything i can do to convince them this one is defective and i need a new phone??? Preferably a phone that isnt the Eris?
I don't think so man. Everyone has had different experiences, some good some bad. You just have to find the right Verizon rep apparently. Try to be polite but ask to speak to a supervisor. Talk about switching to AT&T if you get another Eris. Talk about the Eris being defective and how many people you know with trackball problems. There is some poor soul on here who is on his 6th or 7th Eris so don't feel too bad if it doesn't work. Let us know how it goes.
Sent from my nonsensikal froyo using XDA App
I'm on my third and almost sent that one back in as the usb port is screwed up. I've heard of people getting offered a different phone on the fourth one but also of people on their fifth Eris. So I have no clue how to get a different phone, I asked the last time but got a no. But was told in December I could do an early upgrade, 1 year into a 2 year contract.
Zerox8610 said:
So i went and talked to verizon about my defective eris, they took a look at it. Sent me a new one. Now i havent even got to send back my first one and the new one is having the same problem....
Its got the trackball bug, scrolling to the left. Now seeing as this only happens when i NEED to use my phone im assuming when i take it in it's going to make me look stupid in front of verizon. Now is there anything i can do to convince them this one is defective and i need a new phone??? Preferably a phone that isnt the Eris?
Click to expand...
Click to collapse
The trackball issue is due to the USB being too close to the track ball on the pcb. Basically when the usb cable is jiggled, you may recover trackball usage. It is just a design flaw. My trackball is only operable when you make it worse by ****ing with it but generally the problem is inevitable. The new phone you got is actually a refurb that verizon failed at testing. You may even be able to use this consistency to get discounts, credits, etc for a new droid 2 or something.
I had that issue, it wasn't a problem. I told them it happened occasionally.
When i had my enV1 it had battery issues, on my 4th they gave me the enV2.
Push the issue, but be nice.
Just say, I wish there was a phone *ahem*dinc*ahem* that was similar in formfactor as my eris but had a way of inputting that didn't use a ball. *ahem*dinc*ahem*
dinc??????????
I think dinc is a Droid Incredible.
Well they called it a dinc on Android forums and figured that was sort of a standard in the community.
Stonent said:
Well they called it a dinc on Android forums and figured that was sort of a standard in the community.
Click to expand...
Click to collapse
hello
flash the ruu from hboot and your good
DS36 said:
hello
flash the ruu from hboot and your good
Click to expand...
Click to collapse
Wrong thread?
Call technical support, don't go to a store. Tell them you'd upgrade if you could. You hate eris, blah blah blah. I got two incredibles this way and paid nothing
Sent from my ADR6300 using XDA App
Hey Guys,
Just curious to see if anyone else is in the same situation. My first Eris was ok for a few months, but began to slow down and the touchscreen wasn't working well, so VZW shipped me a replacement. Immediately after swapping, the replacement's touchscreen was unresponsive, so I had another one shipped out, and I got it Monday. That phone is the one I have now, and it keeps overheating and dying within three hours. Replacement #4 comes on Friday.
At this point, I'm sick of these things. A phone should just work. I know the Eris was the lower-end model, but at the time it was all I could get. Today when speaking to the girl she did mention that I could purchase another 'like-new' phone, though I'd have to pay for it. The original Motorola Droid was the most expensive at $289.00. Has anyone had enough issues with this phone to get them to send you a new phone for free? I don't want to overpay for a replacement model that's already been used. My warranty expires soon as well, so I need to resolve the issue fast. I've seen success stories of some people getting new Incredibles sent to them, can any of you share how? I'd like to think that Eris #4 will work, but I'm skeptical at this point. Apparently Verizon's 'rigorous re-certification process' isn't so rigorous after all. It would be cheaper to switch networks and get a new Android phone, but it's not an option because I'm on a plan with my family.
Thanks!
Just call them and when they offer to send you another eris, tell them you simply dpnt want another eris because all the others didn't work. Keep at them, get a little angry, threaten to leave the network, and if all else fails, ask to speak to a supervisor.
Sent from my Motorola Droid 2 with Squidly 2.3.20
I think I got the only good one
Going on 10 months with the same Eris. And I have beat the hell out of it. Broke the digitizer and performed open-eris surgery.
My wife's Eris had a bad trackball after 6 months. VZW replaced and has been good ever since.
Sent from my CELB_3.7 ERIS using XDA App
Only issue is the trackball for me, and if i push down to the bottom right of it the TB works fine. Other than that, she has been a champ.
11 months for me, though mine has started to act very strange and has stopped doing some things.
Sent from my Tazz Vanilla
Well, I called Verizon today because the GPS module must have been bad. It was their signal that something was wrong when I couldn't boot the phone into safe mode, so I should be getting my Incredible tomorrow! It's been good guys... sort of lol
I have had the phone since November last year and beat the living hell out of it and it still works, I have a 4 and 2yo at home and they love to play with daddy's phone
newell23 said:
I have had the phone since November last year and beat the living hell out of it and it still works, I have a 4 and 2yo at home and they love to play with daddy's phone
Click to expand...
Click to collapse
Same boat here. Got it day one and its still awesome. Didnt root til july cause i be scared, lol. My kids love playing games and looking at photos. Im glad i didnt jump ship and get a fascinate. As long as we have ppl like Punk Kaos and others putting out awesome roms ill stay with the eris!!!!! KGB!!!!!
i'm surprised they're still replacing erises with erises. You'd think they'd run out and have to give dincs out instead.
As long as there's Windex, there'll be "new" old Eris's!
wierdo124 said:
i'm surprised they're still replacing erises with erises. You'd think they'd run out and have to give dincs out instead.
Click to expand...
Click to collapse
So am I. It took a lot of pushing for me to get them to give me an Incredible. Like I said, the fact my Eris didn't go into safe mode helped, but also the first rep I got just simply didn't want to deal with me, so instead of forwarding me to their supervisor they bounced me to another rep. I actually wasn't angry with them at all - I was being downright polite.
gehrc said:
So am I. It took a lot of pushing for me to get them to give me an Incredible. Like I said, the fact my Eris didn't go into safe mode helped, but also the first rep I got just simply didn't want to deal with me, so instead of forwarding me to their supervisor they bounced me to another rep. I actually wasn't angry with them at all - I was being downright polite.
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Click to collapse
Same, that is the key! Be polite to the rep, but be pissed at the phone. Also, if you dont need to send your eris back, (I didn't as they just offered me an early upgrade), be sure to send it in for the 132 credit!
mech_egr said:
Same, that is the key! Be polite to the rep, but be pissed at the phone. Also, if you dont need to send your eris back, (I didn't as they just offered me an early upgrade), be sure to send it in for the 132 credit!
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Click to collapse
That is a good point. Remember you are talking to a human and you can voice being upset without being rude. That goes a long way
I've just become aware of the new replacement program for problem Fascinates. I've been reading the forums but it wasn't completely clear EXACTLY what i need to do in order to be offered a replacement. I bought my Fascinate on eBay like 3 months ago (pre-rooted with a Blackhole ROM i believe) and while i do like it, it does have it's share of issues. i get the phantom button press a lot, GPS is VERY slow to lock at times, i occasionally get random voicemails from calls i didn't know i missed, my screen timeout setting is constantly changing back to 15 secs when i set it to 2 minutes, and MMS rarely works.
so yea, from what i've read so far, it seems like i'm prime for a replacement. but i need to know first off, do i need to flash a stock rom or will it not matter? will i need to take it in and prove it's not working because it only has these issues sometimes and i may not be able to replicate on the spot? also what exactly do i need to say (and who do i call) in order to prompt them to offer me a new device? thanks in advance for the help and i apologize if this is explained somewhere already. i've looked and it just seems to mostly be people talking about their new phones and not how they actually got them.
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
superchunkwii said:
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
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Click to collapse
seriously, i would like to know how to get this free upgrade.
Just act stupid and say your phone doesnt work right and yes u should change everythin to stock couz root voids your warranty. But sometimes they still replace even if i did it. But change back to be safe
Sent from my MB860 using XDA Premium App
You may have a problem because you didn't get the phone directly from vzw & they can find that out. Also, they're getting hammered right now with people trying everything to get this deal whether they need it or not. Seems like they're becoming a little more stringent with their criteria. But I think the real problem for you is where you got the phone.
Sent from my DROID X2 using XDA Premium App
B1gC72 said:
seriously, i would like to know how to get this free upgrade.
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Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
I wish I could tell you good news, but I've been down this road before. My hub bought a phone off ebay and found out something was wrong with it that same day it came in the mail. He went to Verizon and asked them if they could do anything and they said since he bought it from ebay they can't do anything. They are going to look into your account and know that you didn't get it from them, so I don't think you have any hopes at all getting it replaced.
You could however flash it back to stock and try...if you don't succeed...keep it stock and put it back on ebay. The fassy's are still selling for quite a bit and use that to purchase new phone.
well thanks for all the help. some people seem really offended but the only reason i even asked is because people on other forums said they traded in their eBay Fascinates and got the deal. i don't know if the warranty is transferable or not, but it's still been out less than a year and should be covered. also, there is no way they can tell i bought it on eBay either. the most they should be able to see is when i activated it and maybe track the ESN back to the original owner, still doesn't say i bought it on eBay. i didn't buy it directly from Verizon but the guy i bought it from did. people were even having success with phones bought from Best Buy.
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
chopper the dog said:
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
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Click to collapse
Do you think it only has to be from an authorized retailer? I bought mine from Best Buy and they never even asked me where I got my phone. So maybe they can somehow tell if it was either bought from them OR an authorized dealer OR maybe the reps that I worked with didn't care.
They probably won't be doing swaps anymore because ED05 is official and ready.
times_infinity said:
They probably won't be doing swaps anymore because ED05 is official and ready.
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For sure the swap ended yesterday due to the new ED05 update. Right now, they're only offering replacement Fassys. I was however, able to talk them to giving me an early upgrade for the trouble since I REALLY hate this phone. Better than nothing, and they were real cool.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
i understand perfectly. and don't you think your being a little extreme? it's not like my phone doesn't have issues. it WAS bought from Verizon and it has a warranty. so I didn't personally buy it from Verizon but what the hell difference does it make? if it's messing up and under warranty, they should fix it or give me a replacement. did you even read my original post? i said what was wrong with the phone so it's not like i'm making stuff up, i just wanted to know what they were listening for in order to qualify for the upgrade replacement since i have more than one issue. don't make me out to be the bad guy, read on other forums where people are just saying they have issues to get the upgrade when their phones work fine. i even saw one story where a store manager encouraged someone to say they were missing calls to get a Charge for free when the guy said he was saving money to replace his Fascinate. so it really falls on the reps to do their jobs anyway since they are supposed to actually check for issues, so isn't it their fault if they don't? i ended up not even calling anyway, so get off your high horse guy.
and no, i don't think they can tell where i bought it. they can most likely tell where it was originally purchased and see when and where it was activated and deactivated but how can they possibly know more than that? stop spreading propaganda.
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
fordee11 said:
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
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Click to collapse
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
I love the holier than thou forum white knights. I swear you relative moralists leave no forum untouched with your auto-ego stroking.
Listen, everyone who owns a Fascinate and went through the OTA update process had the same issue with missed calls and texts. Furthermore, even custom ROMs (CM7 included) experienced this issue. Until now, there was no work around and not everyone is an XDA daily driver and knows that ED05 has been released. We all went through the exact same run around waiting for Froyo, I know I for one wasn't about to sit back and wait for this release to be pushed back 4-5 times. I took the free upgrade and I don't feel the least bit bad about it. I even posted the script that worked for me on the first try, because at the time ED05 had no firm release date and I feel like everyone pumping out $200 for a phone and $100+ a month deserves a product that won't cause them huge issues like the Fascinate caused for me. I lost thousands in sales because I missed calls and the Google Voice missed notification wouldn't show up for 15-20 minutes.
Bottom line is, don't try to crucify everyone that asks for help with this situation. Odds are they don't know about ED05 being released and they probably don't trust Samsung to get an update out on time because they never have. The only reason this one came so fast is because Verizon/Samsung were losing their asses on replacement costs.
TLDR: Don't be a ****.
B1gC72 said:
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
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Click to collapse
+1 and I also would enjoy the better camera and front facing as well.
Sent from my SCH-I500 using XDA App
Tell them you lost it somewhere where there is a high volume of people coming and going i.e the mall, hospital etc. if you have insurance on your phone you should be able to get a new one
Sent from my I500 using Tapatalk
If you think you can call Verizon and say your phone is defective and expect them to send you something different then it wont happen.
1. You bought the phone off eBay, thus you no longer have a one year manufacture warranty.
2. Without the manufacture warranty they cant send you a replacement phone.
3. Your best option is to see if you have an upgrade or go through your insurance and see what kind of phone they will send you. You never know sometimes they send you UPGRADED phones!
To the people WHO ACTUALLY GOT THERE PHONE THROUGH VERIZON. If you are within a year and your phone is "defective" then you can call them and make it clear that you have done a full factory reset and everything you try doesn't work. They will then send you a replacement, it might be the same phone or you might get lucky and get an upgraded phone.
I work for Verizon and I've had customers come in with a Droid and manufacture sent them a Droid Three.
I just went out and got the Bionic today, but more importantly I just wanted to thank all of the wonderful and dedicated Eris devs out there. YOU are the reason my eris has lasted this long. I really appreciate everything you have all done, and as soon as I get some money back in my checking since the bionic costs a bit i will send some your way. Thank you everyone, xda has the best community
well that was short lived... i cant stand the bionic and im returning it tomorrow lol. Ill enjoy the eris for another month until the vigor comes out!
crimson12 said:
well that was short lived... i cant stand the bionic and im returning it tomorrow lol. Ill enjoy the eris for another month until the vigor comes out!
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Click to collapse
what happened??? i've had my bionic for 2 days now and am loving it. i was also loving it that the sales rep actually felt bad for me for having an eris for 2 years, and was floored when i told him that thanks to the devs here, it ran gingerbread very well.
anyway, yes, thanks to the devs and for making the eris a wonderful first android experience!
I just received my Incredible 2 today and I absolutely love it.
Dont say goodbye yet.. Ive had my Incredible 2 for a few monthes now and I still come here, because I still have been flashing new ROMs on my old eris.. been looking for one that runs the best for a phone with no service.
http://forum.xda-developers.com/showthread.php?t=1216600
^^this is very usefull now^^
I love my incredible 2, but I just cant stay away from this eris either.. I think Im hooked..
crimson12 said:
well that was short lived... i cant stand the bionic and im returning it tomorrow lol. Ill enjoy the eris for another month until the vigor comes out!
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Click to collapse
What were your issues with the bionic? Just curious as it had been a possible option for me.
Later Eris
I had fun with the Eris but I am moving to the Incredible 2. Thank you to everybody and good luck if you still have an Eris.
Sorry for the delay guys, the biggest issue I had with the bionic was the headphone jack issue. For anyone who hasn't heard of this, its that the headphone jack caused a squealing noise whenever it was powered on. Ill see if I can find the thread on the Motorola support board in a bit. Since I use my phone for primarily music either local or spotify, this noise issue was a huge deal. I took it back to the store and they gave me a new one. Turns out that one and the display models all made the sounds. So I just returned the device altogether. for everyone else that its working for, I'm glad you're enjoying it. And to all the devs here thank you so much for keeping my Eris running with the best of them
Sent from my ERIS-ADR6200 using XDA App
Here's the bionic support page in their forums regarding the headphone jack:
https://supportforums.motorola.com/thread/58046
Sent from my ERIS-ADR6200 using XDA App
Oh, yeah. I have heard of that issue now that I think about it. That would definitely bug the heck out of me as well. Haha not patient enough to wait for a fix?
Normally I would wait for the fix, but I was too pissed off having just spent 300$ on a new phone that didn't work up to my standards (which aren't too high given I'm still using the eris ) since I have at least a half hour commute if not longer and I usually fill that gap with music, that particular issue was a huge deal for me. So here I am awaiting the vigor or the prime. I'm a fan of HTC tho so it'll probably be the former
Sent from my ERIS-ADR6200 using XDA App
That's quite understandable. I actually would probably do the same thing. That's why I still haven't upgraded and I've been sitting on an upgrade since the beginning of June (Man, it has been a tough 4 months). If I'm going to drop that much on a phone, I want to absolutely love it. Another reason is because I have not had good luck with getting new phones in the past.
Story time: Started out with the chocolate v2 and then the enV touch on my first upgrade and dreaded them both. Even used old phones from friends in between such as the V, enV, and some motorola flip phone. Never getting a dumbphone again. Ever. Finally bought the Eris off someone on craigslist like a year ago and I had never been happier with a phone (even more so once I rooted it ). Even though the Eris isn't the quickest and most glamorous phone out there, it beats all my past ones by a landslide.
I'm also waiting on the vigor and prime to come out, but for me it will probably be the latter
If the vigor comes out on the 20th (or the 13th perhaps?) I dont know how long ill be able to restrain myself from waiting for the prime. I know I only had the bionic for 2 days, but just those 2 days of 4g made me really antsy (4g coverage here is phenomenal). Im hoping we can get a more definitive prediction on the prime before the vigor is released tho.
PS: Ive had an upgrade since March. I know your pain
I'm in the same boat - upgrade available since August, waiting and seeing. I'm going to see what the big, bad Apple is offering starting Tuesday - if they fix their terrible Gmail support, I may go that way. I definitely will not go Prime if it's true that it has a 4.5" display. 4.3" is bad enough - I want something that fits in my pocket.
I may go Bionic - I really want a phone that has a good radio, since I live in a spot with bad coverage, and HTC doesn't seem to make phones with good radios. I think I can live with a mediocre display - I've had the Eris for 21 months, after all.
doogald said:
I definitely will not go Prime if it's true that it has a 4.5" display. 4.3" is bad enough - I want something that fits in my pocket.
Click to expand...
Click to collapse
I also worry about the size of my next phone. One thing to keep in mind is that for ICS, the screen can take up more of the phone's face since the softkey buttons aren't needed. Since I've also had an upgrade for a long time now, I will definitely be getting either the vigor, prime, or droid hd/razr.
MongooseHelix said:
I also worry about the size of my next phone. One thing to keep in mind is that for ICS, the screen can take up more of the phone's face since the softkey buttons aren't needed. Since I've also had an upgrade for a long time now, I will definitely be getting either the vigor, prime, or droid hd/razr.
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Click to collapse
I used to worry about that, but it seems like the standard for any high end phone has become at least a 4in screen. I guess I've just accepted it lol
Sent from my "end of life" eris
crimson12 said:
I used to worry about that, but it seems like the standard for any high end phone has become at least a 4in screen. I guess I've just accepted it lol
Sent from my "end of life" eris
Click to expand...
Click to collapse
Hmmm, in the same boat - eligible for upgrade again, finally - LOL. Seriously debating to - by locking into another 24 months extension, again - get the "free" INC.2 online via CircuitCity/TigerDirect/CompUSA instead of dealing with Big Red directly as their best direct price is $119 (suppose to be using my last NE2 discount - regular new 2 year price is $149 today ....) and no activation fees - and keep unlimited email & web for smartphone bundle.
If I go with any 4G devices, I will lose UNL data & be capped at 2GB at $30/mo - whereas I get a generous 22% corp. discount for primary FS line & data, so I'm saving quite a bit each month, - DW is on a feature phone (Env3) exempt from data.
Inc.2's bigger 4" screen is just about right and will fit into my pockets, etc. without being bulky - if I go this route although I will miss not having the Eris, getting it rooted & flashing Roms have unleashed its full potential - had people looking over & wondering what I got under "its" skin, etc.
What I've read & understood so far, there're very few returns on the Inc.2 - and virtually no FRU's from Big Red - it's a very good sign so far, 6 months after its launch, so I'm going to chew on it for a while longer during the trip. I just couldn't imagine taking a brand new unrooted, stock smartphone with bloatware on a 10 day trip next week, so I got reasons to hold on to the Eris for a while longer.
Sorry maybe I misunderstood, but why would you have to extend your contract and lose unlimited data?
Sent from my "end of life" eris
crimson12 said:
Sorry maybe I misunderstood, but why would you have to extend your contract and lose unlimited data?
Sent from my "end of life" eris
Click to expand...
Click to collapse
If I renew/extend with 3G devices like the Incredible 2, yes, I get to keep unlimited email & email for smartphone, grandfathered @ $29.99 /mo. plus 22% corporate discount, which is very nice (or stay with the Eris, etc.)
However, I will lose it if I opt for any 4G LTE devices like the T.bolt as I will need to switch to the 2GB+ data bundle & email plan @ $30 /mo. without corporate discount - including the iPhones.
We got solid 4+ bars 3G GSM coverage at the house (from big "A" & T-Mo) and 2G/borderline 3G from big Red, so ....
Oh that's odd. Is it because of the corporate discount? I kept unlimited data when I used my upgrade to get a bionic. (I've obviously since returned it, but was explicitly told I would keep my unlimited)
Sent from my "end of life" eris