Atrix 4G cannot detect network carriers - Atrix 4G Q&A, Help & Troubleshooting

I got my 4G a week ago and was working fine. Until yesterday my friend called me and requested me to use the *#*#4636#*#* code to check the Radio Bank in the Phone Info. It shown USA and I just pressed once and then returned. Also clicked the "enable data connection" and the 4G lost connection with the network. I am using China Mobile which works perfectly fine. I did a factory reset hoping this wuld resolve the problem.
However after numerous trials including flash the ROM and still could not resume to normal. I went into the Phone Info and saw that there are exceptions in the Phone Info screen. (per attached).
I chatted online with Motorola service desk and the lady asked me to send back the phone for repair. If I have a solution, I don't want to do that.
Can anyone advise me what's happening to my 4G and how can I resolve this problem? Would it be a "soft brick"?
Thank you...Peter Chan

Moved as not andorid development

Hi Peter,
I got exact the same problem :-(
Spoke to a Level 2 specialist of Motorola, but even they couldn't do anything. The only option is sending in the phone, but then you need a US return address.
If you do find a solution could you please post it here?
PS
A SBF file has just been leaked: http://forum.xda-developers.com/showthread.php?t=989577
This might solve the problem...

Related

[Q] Atrix problem "network with limited service found"

Hi,
I have strange problem with Atrix, it's registering to network then it is showing "network with limited service found. do you want to initiate a network search".
Mobile network is connected, I have good reception, I can use Internet access over that network, however cant make/receive.
Stock firmware, no changes.
Any information much appreciated.
Rob
That's odd. I guess T-Mobile is compatible with the atrix in the UK?
If your phone is completely stock, maybe Moto or your carrier could help you with it if nobody on here can. I'm not an expert, but if you just got this phone, then if you wouldn't mind doing a factory reset, that may squash any problem. Another thing that it may be doing if it's a new phone is try to update itself to a newer build? When you go to wireless and networks and look at the list of APNs, what is listed and what is it currently connected to?
Hi
Thank you so much for your replay. Unfortunetely i've done all those.
I think I can do much more than give headaset back to the shop as not working.
Regards,
Rob
Ps. Funny enough I'm sending this from Atrix on 3G connection but still cant make thw call.
Sent from my MB860 using XDA
Mystery solved, I have bought a "blocked" phone.
I called Orange UK to ask about status of that IMEI (as that was Orange phone), and very nice lady told me that phone is blacklisted with "lost or stolen" description.
So next time when your toy cant login to GSM network but working fine on 3G/GPRS please first check is phone is not blacklisted.
Case closed.
Regards,
Rob

[Q] Mobile Network not available Samsung S2

Hello,
I bought a brand new sim free s2 from ebay a month ago, it seems for some reason to come up with today "Mobile Network not available" and will not make call or text even though I have a full signal. I cannot seem to get around this problem. Ive tried putting latest firmware on it (KI3), adding orange as CSC and nothing seems to work. Internet works through orange network. Sim card works in my iphone and also put in o2 sim and does the same thing.
I cannot seem to find a post on here that tells me a solution or anywhere else. So if you can shed some light this would help a lot.
Call *#*#4636#*#* and switch to correct band
Sent from my Nexus S using xda premium
Hi, thanks for your reply, but menu comes up as testing and has following menus to it phone information, battery information, usage stats, wifi info.
Also when you go to search network, says unable to search networks during data service activated, do you want to disable data service and search networks?. Press ok and searches networks, as im on orange I select orange and says same thing again and then press ok and says unable to connect.
God this is driving me mad.
I contacted orange to check if network barred and gave them the serial number and they checked national database and said it has been network blacklisted. Ive now got a ebay dispute with seller about this, so hoping I get my money back. Beware people with sellers selling phones, Ive had phone 2 weeks and on xmas day it went off and no network connection. Can easy be done. I guess either a lost claim with insurance company or stolen. But dont think it was as it came with original box and brand new accessories. So leaning to an insurance claim. I will post up seller, so no one else gets scammed as soon as I get this resolved with ebay.

[Q] Can't Use Network On Atrix 4G (Requires 'Network Unlock PIN')

I swapped my SIM card for a T-Mobile one and my phone asked for a 'Network Unlock PIN' even after I put the AT&T one back on it. I called AT&T and they gave me the code so I can use the phone on any network and it did not work at all. My phone is in a unusable state. I even got the code from a 3rd party and they gave me exactly the same number AT&T did. Any help would be deeply appreciated.
Theres a guide here which involves flashing a different radio. Search out, doesnt work 100% but it might to you.
Sent from my MB860 using XDA App
KulDrive said:
I swapped my SIM card for a T-Mobile one and my phone asked for a 'Network Unlock PIN' even after I put the AT&T one back on it. I called AT&T and they gave me the code so I can use the phone on any network and it did not work at all. My phone is in a unusable state. I even got the code from a 3rd party and they gave me exactly the same number AT&T did. Any help would be deeply appreciated.
Click to expand...
Click to collapse
Have you solved the problem yet? I have the same problem I even sent in the phone twice to Motorola for repair and that didn't work.
Sorry I don't check this website often. I went to a Device Support center and they replaced it for me. All I did was get rid of the "Unlocked" message and messed it up so it won't boot up. But I forgot to check if flashing the baseband and radio.
All basebands can be found here (Latest should be the best):
http://www.TecKnoZ.com/Android/Atrix/Baseband/ATT/
Tools to flash this files can be found here:
http://www.TecKnoZ.com/Android/Atrix/Tools.zip
As for the radio, just Google Atrix 4G radio. I will upload it to TecKnoZ later on
Let me know what happens
Don't see how flashing a radio to your phone is going to fix this.
What is the exact error message you are getting?
Edit: Try 5555 or 6666 and see if that does anything?
The thread referenced to solve this ....
http://forum.xda-developers.com/showthread.php?t=1356121

Got Scammed with htc raider but can i fix it

Hi
i bought a htc raider from kijiji locked with rogers. the person who gave me the phone told me that it is locked with rogers so at the spot i just checked the functions like wifi etc and nothing much. after when i inserted the rogers sim card it did not recognize the sim card and still said no service. there were not signals coming and there was a cross on top of the bars. i tried it with other rogers sim card and the same problem. went to setting about phone network and every thing was disabled . i reset and hard reset but the same problem. i tried to get the imei number by pressing *#06# it just showed the letters"IMEI" but there were no numbers beneath it. i went to setting to check the imei number but nothing was mentioned there either. there was a imei number pasted on the rogers box and under the battery so i called up rogers to ask about the phone and they said it was refurbished phone and it is out of warranty so they cannot help me out.
is it a possibility that the guy tried to unlock the phone and could not do it correctly. is there any ways i can do some thing about the phone. every feature is working fine but the every thing related to calling features. its like now a ipod of android
please help me. if unlocking , unrooting is the option please tell me or paste a link to do that. if you require more information to resolve this issue please mention in the comments and i will let you guys know
thank you

[Q] "Not registered on network" - Tried everything

Hello all,
To put my issue simply, I am receiving the "Not registered on network" error on my phone. I have tried many things to resolve it and to help narrow down the possible problems, I will explain my situation and what steps I have taken to try to resolve it. I appreciate you taking the time to read my detailed explanation in advance, as I wish to be as clear and informative as possible.
My phone is an unlocked Australian Galaxy S3 (GT-I9300). I bought it about 6 months ago and about two months ago had some issues with the display come out of the blue. I was able to get this issue resolved through my warranty. When I received the phone back though, I thought it was all working fine but then I noticed I couldn't send SMSs or make calls as my phone wouldn't connect to my phone network (Vodafone). I tried reboots, hard reboots, restoring backups, using a different SIM card (from a different carrier) and I still couldn't get it to work.
During this process of trying to fix it myself, I rooted the phone. So when I realised I couldn't fix it and it could possibly be a hardware issue, I sent it back to be fixed under warranty. Unfortunately my warranty was voided when I rooted the phone, even though it was broken before I rooted it.
So a few days ago I received my phone back again and spent about 6 hours trying to fix it. Here's what I tried...
I tried to flash the latest Australian firmware (XSA) which is the same as the one I initially had when I purchased the phone. I tried factory resets, different firmware flashes, custom ROMs, different modems etc. None of this worked. I thought I had found my solution when I stumbled across ARIZA's patch, but event this did not solve my problem.
The really strange thing is I can occasionally connect to the network and if I try repeatedly, I can sometimes get an SMS to send. I've checked my SIM is clean (I've tried another SIM anyway) and everything seems fine.
My IMEI number is still intact and isn't blacklisted. I've tried restoring backups from when it was working (before I got it "fixed" the first time) and that's not worked. The current status of my phone is:
ROM: Omega v5.0
Version: 4.2.2
Baseband: I9300XELLA
Network: vodafone AU (sometimes shows as Unknown)
Mobile Network State showing as "Disconnected", except in rare moments
IMEI and Serial intact
I've tried all I can think of and all the suggestions I can find on the Internet. I'm hoping someone here will have some suggestions for things I can try. I'd really like to fix this issue as I've been without my phone for months. I'm thinking it could be a hardware issue, but want to make sure I've exhausted all options I can try myself first before trying to get a place to repair it. As my warranty is void, I'm not sure how easy this will be.
Thanks in advance for your time and suggestions,
Jay.
.:Jay:. said:
Hello all,
To put my issue simply, I am receiving the "Not registered on network" error on my phone. I have tried many things to resolve it and to help narrow down the possible problems, I will explain my situation and what steps I have taken to try to resolve it. I appreciate you taking the time to read my detailed explanation in advance, as I wish to be as clear and informative as possible.
My phone is an unlocked Australian Galaxy S3 (GT-I9300). I bought it about 6 months ago and about two months ago had some issues with the display come out of the blue. I was able to get this issue resolved through my warranty. When I received the phone back though, I thought it was all working fine but then I noticed I couldn't send SMSs or make calls as my phone wouldn't connect to my phone network (Vodafone). I tried reboots, hard reboots, restoring backups, using a different SIM card (from a different carrier) and I still couldn't get it to work.
During this process of trying to fix it myself, I rooted the phone. So when I realised I couldn't fix it and it could possibly be a hardware issue, I sent it back to be fixed under warranty. Unfortunately my warranty was voided when I rooted the phone, even though it was broken before I rooted it.
So a few days ago I received my phone back again and spent about 6 hours trying to fix it. Here's what I tried...
I tried to flash the latest Australian firmware (XSA) which is the same as the one I initially had when I purchased the phone. I tried factory resets, different firmware flashes, custom ROMs, different modems etc. None of this worked. I thought I had found my solution when I stumbled across ARIZA's patch, but event this did not solve my problem.
The really strange thing is I can occasionally connect to the network and if I try repeatedly, I can sometimes get an SMS to send. I've checked my SIM is clean (I've tried another SIM anyway) and everything seems fine.
My IMEI number is still intact and isn't blacklisted. I've tried restoring backups from when it was working (before I got it "fixed" the first time) and that's not worked. The current status of my phone is:
ROM: Omega v5.0
Version: 4.2.2
Baseband: I9300XELLA
Network: vodafone AU (sometimes shows as Unknown)
Mobile Network State showing as "Disconnected", except in rare moments
IMEI and Serial intact
I've tried all I can think of and all the suggestions I can find on the Internet. I'm hoping someone here will have some suggestions for things I can try. I'd really like to fix this issue as I've been without my phone for months. I'm thinking it could be a hardware issue, but want to make sure I've exhausted all options I can try myself first before trying to get a place to repair it. As my warranty is void, I'm not sure how easy this will be.
Thanks in advance for your time and suggestions,
Jay.
Click to expand...
Click to collapse
Return to a stock rom and use triangle away to reset the counter, retry with your provider, they may let it slide that you've previously tried.
It would appear that you've already tried everything.
Return to stock and update via OTA, remove root, remember to use triangle away, I personally haven't had to do it but i would imagine that it needs root privileges to complete so thinking about it i would say to use triangle away first.
Hope you get it sorted.
dladz said:
Return to a stock rom and use triangle away to reset the counter, retry with your provider, they may let it slide that you've previously tried.
It would appear that you've already tried everything.
Return to stock and update via OTA, remove root, remember to use triangle away, I personally haven't had to do it but i would imagine that it needs root privileges to complete so thinking about it i would say to use triangle away first.
Hope you get it sorted.
Click to expand...
Click to collapse
Hey,
Thanks for the quick response.
I doubt they would let it slide as I had a pretty long back and forth with them trying to get them to fix the phone or at least send it back to me without charging me for the shipping costs and that didn't end in my favour. I'm sure they'd remember that they already rejected it due to it being modified and would just blame the rooting for the issues.
I'm thinking I might just reset it all to stock, reset the counter and at least ask. If not, I'll try to find a repair shop who will take a look. Thanks for the suggestion. I'm still open to any other ideas people might have which I can try from my end.
Thanks,
Jay.
Starting point would be correct firmware modem and CSC for your location and network .
Flash your original rom .
Check
http://forum.xda-developers.com/showthread.php?t=1978840
jje
JJEgan said:
Starting point would be correct firmware modem and CSC for your location and network .
Flash your original rom .
Check
http://forum.xda-developers.com/showthread.php?t=1978840
jje
Click to expand...
Click to collapse
Hey,
Thanks for the suggestion. I believe I have tried this by downloading the latest firmware from SamMobile and flashing that through Odin, but I haven't tried it through Keis, so I guess I'll give that a go.
I'll let you know how it goes.
Thanks,
Jay.
Me too. I've an i9305 (S3 LTE) and i've tried every tutorials on internet and so far nothing: always the same issue "not registered on network". In case you solve the issue please let me know. I'll do the same. Txs
I've tried to connect my phone using Keis and it just seems to say "Connecting..." forever. I've tried running the connection troubleshooter and that just seemed to re-install the drivers but not actually fix the issue. I still can't get Keis to even connect to my phone.
Any ideas on why this would be? Or other suggestions I can try for my initial problem?
Thanks,
Jay.
As an update to this, it seems I've tried everything I can on my end to fix it to no avail. I believe it must be a hardware issue and have dropped it into a phone repair centre. I'm hoping they will be able to find the problem and fix it.
I'll let you know how it goes.
Another update to this, I received a response from the repair centre. They said:
"...we took it all apart and checked all connections and serviced it.
Once we put it back together we tested it with Vodafone and Optus sim cards. Both sims had service and were able to connect to the internet as well."
After I asked for more details on what they did to try and help me determine what the problem was, they said:
"The phone looked 100% fine inside, no signs of water or any other damage. Sometimes electronic devices can be a bit temperamental, maybe the fact that we undone and cleaned all connections it's booted it back to life."
So I'm going to pick it up tomorrow, but it sounds like it's all sorted now. So not it's not 100% clear what the issue was, but to anyone having this same problem who has tried everything like I did, it is likely a hardware issue. Your best bet is probably to try a repair shop (assuming your warranty won't cover the problem).
Thanks to those who offered suggestions and good luck to those with the same problem.
Do please tell us if it worked because i'm tempted to do the same as you did before selling it on ebay as faulty for parts. PLEASE ANSWER US BACK AFTER TESTING IT an entire day. THANK YOU A LOT!
Does it work properly now? Thanks - Please reply.
Not sure if it is exactly the same problem but I remember getting that msg when i was on Telstra and I'd installed a new ROM - I went to the Telstra site and got them to send an activation msg that reset my provider info. It didn't seem to matter for phone calls but I wasn't getting any connection to do with data until I 'ran' the msg they sent.
Hi I had this issue with my gs2..what I did was flash the right modem and restore efs thats how I solved my problem..hope this helps..
Sent from my GT-I9100 using xda premium
ichigo200 said:
Hi I had this issue with my gs2..what I did was flash the right modem and restore efs thats how I solved my problem..hope this helps..
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Txs for help but I don't have the backups of my efs folder... so I think it is useless therefore i am going to sell it on ebay as faulty for parts. Unfortunately! I love my i9305!
You should probably do some more searching on site - there are a number of things to do, including getting a service centre to fix it. Be cheaper than a new phone. Is it an i9300 or ann i9305?
pmmfilipe said:
Txs for help but I don't have the backups of my efs folder... so I think it is useless therefore i am going to sell it on ebay as faulty for parts. Unfortunately! I love my i9305!
Click to expand...
Click to collapse
Ask a service centre for a fix price first .
jje
Homervy She
Journyman16 said:
You should probably do some more searching on site - there are a number of things to do, including getting a service centre to fix it. Be cheaper than a new phone. Is it an i9300 or ann i9305?
Click to expand...
Click to collapse
It's a i9305 and I've tried everything, every tutorials on internet without success so far. I am tired of the situation and also very disappointed therefore I think i will sell it as faulty. As it regards to a repair center, near my area it's very difficult to find someone who can fix it.
For me it seems my connection is still intermittent when using my Vodafone SIM on my S3 (and the same for another Vodafone SIM I tried on this phone) whereas both SIMs work fine on other phones.
I then tried a Telstra SIM on my S3 and it worked fine. So it seems I have a weird problem with my phone where the combination of the S3 and Vodafone doesn't work, but other phones or other SIMs do work.
I think I'm just going to try changing carrier (I've been meaning to anyway) since it seems their SIMs work in my phone.
Really not sure what is causing this issue, but I'm at the point where I just want it fixed and I don't really care how. Hope you find out how to solve your issue.
How is your phone right now? Im also having the same problem. It always say 'not registered to network' everytime i make a call. This happens whenever i turn on the flight mode, then turning it off.. i have a strong signal and i can use the internet provided by my network but i cant make a call or text.. people cant also reach my number. I sent this already to samsung service ctr and they changed the board but its still there whenever i access the flight mode..
caloyski072885 said:
How is your phone right now? Im also having the same problem. It always say 'not registered to network' everytime i make a call. This happens whenever i turn on the flight mode, then turning it off.. i have a strong signal and i can use the internet provided by my network but i cant make a call or text.. people cant also reach my number. I sent this already to samsung service ctr and they changed the board but its still there whenever i access the flight mode..
Click to expand...
Click to collapse
Hi...the same, no solution so far. I am actually selling it on ebay for parts. I simply gave up.

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