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I called to get a replacement ont the 13th. They said it would take a week to get it. I called on the 18th they said it was being proccesed. I called today the 21st they said they are on backorder and have no idea when they will be available. It bothers me that they never tried to inform me of this through email or a stupid texst. Is anyones eles's vibrant on backorder? This realy sucks not getting a eta.
Called last night, same ordeal. Ordered mine a little over a week ago.
Sent from my SGH-T959 using XDA App
Im getting my replacement today no wait ordered it last week
The guy on the couch
good news and bad news...
bad news is, the T-Mobile just got slump by overwhelming phone sending back for 2 majority reasons:
#1 phone hardware/software issue for another refurb phone
#2 people took advantage of the phone upgrades for New phones out in T-Mobile like G2 on 3rd failure crisis
so that is why, many phone are on back order!! bummer...
I was told by some local cellular shops, there is one major pain in the butt issue.
all the phone they are getting from back order 80% have Hardware Lock issue.
Guess T-Mobile is enforcing the HWLock to prevent data wipe and stock Custom Rom.
I got mine an hour ago ordered last week
Sent from my SGH-T959 using XDA App
Was the phone they just sent you hardware locked. I ordered a replacement phone last Friday, bc my usb port had a short. Then Tuesday they informed me it was backordered.
-cuBe
Jonathan Rubcic
Electrical Engineer
There is another thread on this in the general section... This is what I posted there.
I call and talked to tech services [not customer service] and they said they will send me out a replacement, Sad thing is they are on backorder. I called on the 13th they said one week. I called again on the 21st That's when I found out its on backorder. I am going to call ever day till my phone gets here.
I called today 10-22 It started out with cs I told them I was very unhappy paying 500 bucks for a phone that I can't use nor be told when I would get one. I told them I was ready to switch carriers. They transferred me to a account specialist. I told her the same story she said they would pay for shipping and give me one month free data. I asked her why can I order one on line and get it but cant get a replacement for my new one? She put me on hold and came back and said she turned it over to another dept and I would get a update text from them on a new phone. I told her that every day I don't get my phone drives me closer to dropping them. I was nice to them but firm about my displeasure. Will update this thread when I get more info. Sorry about this RANT
Nope I have full access and it was already running the JI6
The guy on the couch
I was glad not to have to worry about bricking with the update that would have been the limit for me I woulda flipped out but all is well now also the gps on your new one will be super accurate...it is on mine
The guy on the couch
My replacement is on backorder as well. I had a MyTouch before my vibrant and needed a replacement. I checked my order status several times a day (like I do now) hoping it would tell me it was shipped. The status was always backorderd and so I called them to see what the hold up was and they just told be it was on backorder and didn't know why. No less that 30 minutes later my phone arrived in the mail. I hope this is the same scenario and that my replacement arrives sooner than later.
The moral of the story, T-Mobile reps don't know **** about what or when the replacements ship.
called again Same crap different day Talked to several ppl loyalty serv. customer serv. and a account specialist. They tried to tell me they have no phones at all. I said I could order one on line, they said they were backorderd too. I went to their site and got all the way to the final check out. It seems like it would have gone threw. So I quit. 2 weeks later and they still can't tell me when I would get one? Maybe i will get a new one instead of a refurb one. I think when think when they see my number they go oh **** he is calling again. What a nice $500. paper weight
update
tmo just sent me a tracking number. Did you guys get one yet?
nomadrider123 said:
tmo just sent me a tracking number. Did you guys get one yet?
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Yeah, I got one to about an hour ago. Btw, on T-mo's website it still says that my order hasn't shipped yet and that it's still on backorder. Their order status portal is far from accurately up to date.
rizoh66 said:
Yeah, I got one to about an hour ago. Btw, on T-mo's website it still says that my order hasn't shipped yet and that it's still on backorder. Their order status portal is far from accurately up to date.
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I would call tmo if I were you. at ups.com I got this Your package is in the UPS system and has a rescheduled delivery date of 10/29/2010. and in transit I sure hope it's not hardware locked
nomadrider123 said:
I would call tmo if I were you. at ups.com I got this Your package is in the UPS system and has a rescheduled delivery date of 10/29/2010. and in transit I sure hope it's not hardware locked
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I'm not bothering with a T-Mo rep. The tracking # they sent in a text shows the package shipped yesterday with a delivery date of the 28th. And it probably will be hardware locked... Damn...
Suppose after getting my new Note from Best Buy I decide I don't like it (or that I like the one AT&T sent me more) and I return it. Do I have to return the free flip-cover too? After all, it was free...
;-)
J/k btw...
Sent from my Dell Streak using Tapatalk
My question -is there some way (web site,800#) to check on a preorder done at store?
Sent with the power of my mind and Tapatalk
slaydog said:
Suppose after getting my new Note from Best Buy I decide I don't like it (or that I like the one AT&T sent me more) and I return it. Do I have to return the free flip-cover too? After all, it was free...
;-)
J/k btw...
Sent from my Dell Streak using Tapatalk
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Click to collapse
Yeah! My question too, exactly, cause right now I have GNote ordered thru BB and ATT.
I ordered another case thru amazon as well in case I don't like the BB case.
slaydog said:
Suppose after getting my new Note from Best Buy I decide I don't like it (or that I like the one AT&T sent me more) and I return it. Do I have to return the free flip-cover too? After all, it was free...
;-)
J/k btw...
Sent from my Dell Streak using Tapatalk
Click to expand...
Click to collapse
I'm wondering if you can clip off the flip cover and have a spare back.
slaydog said:
Suppose after getting my new Note from Best Buy I decide I don't like it (or that I like the one AT&T sent me more) and I return it. Do I have to return the free flip-cover too? After all, it was free...
;-)
J/k btw...
Sent from my Dell Streak using Tapatalk
Click to expand...
Click to collapse
I don't work for best buy but I can say YES you have to return the case as well. I've never seen a retail that lets you keep the free or rebate stuff if you return it.
Typically, if you keep the freebie, the retail price of the freebie is deducted from your refund amount
In some cases the item can not be returned without all packaging and freebies
Sent from my SAMSUNG-SGH-I727 using XDA App
Most of the time, if Best Buy give away free stuffs with purchase, it will show as package in the receipt. You will have to return all items in the package to get full refund.
I had the same question because i also preordered the device in store. I called best buys 1-800 but they could not help me out. So i called the store i preordered the At&t Galaxy Note at and they said that once they receive the phones an email will be sent to the email address provided to the sales associate and a phone call will be placed to make an appointment to pick up the phone on Sunday. I have not received an email or phone call so maybe my store has not gotten them in stock yet or maybe they just forgot to call me. I preordered the Note on the 5th and was the first one to preorder the phone at this specific location.
UAC21FTR Sole said:
I had the same question because i also preordered the device in store. I called best buys 1-800 but they could not help me out. So i called the store i preordered the At&t Galaxy Note at and they said that once they receive the phones an email will be sent to the email address provided to the sales associate and a phone call will be placed to make an appointment to pick up the phone on Sunday. I have not received an email or phone call so maybe my store has not gotten them in stock yet or maybe they just forgot to call me. I preordered the Note on the 5th and was the first one to preorder the phone at this specific location.
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Is it Sunday? Nope
Youll get a call on sunday. Or you can just be there when they open
I know its not sunday its clearly thursday...the best buy associate stated they get them early and would give me a call once stock was received. So it means that they just have not received them early...you dont have to be a jerk about it just trying to help in this forum.
Any thruth to my thoery that BB won't get the Notes until ATT starts shipping the out tonight for their pre-order customers?
As in ATT is treating BB as a "pre-order" customer (just they'll get like 5000 phones!) thus BB will start getting phones into thier stores by Friday/Sat?
It's possible IMO. And the fact that the BB website says that preorders will ship "after 2/19" leads me to believe that as well.
The BB employee where I ordered my note said they will most likely arrive in stores at 10AM on Friday, with the latest being noon. He said to call Friday morning to check.
While I haven't been into my store in the past couple of days to see any updates, GENERALLY with pre-ordered phones..Any pre-order done in store will be available in that store on release day. No other options. Now, it's true that some stores will either miss the memo or ignore the memo and sell the phones before the release date. The company has been trying to crack down on this as far as I can tell, making sure there is more information out there about release dates on these phones.
*NOTE* I have no idea how the warehouse for Best Buy's website handles the shipping. If you did an online pre-order, there is an equal chance you will receive the phone before the 19th, on the 19th, or after the 19th.
---------- Post added at 12:31 PM ---------- Previous post was at 12:29 PM ----------
bman17 said:
Any thruth to my thoery that BB won't get the Notes until ATT starts shipping the out tonight for their pre-order customers?
As in ATT is treating BB as a "pre-order" customer (just they'll get like 5000 phones!) thus BB will start getting phones into thier stores by Friday/Sat?
It's possible IMO. And the fact that the BB website says that preorders will ship "after 2/19" leads me to believe that as well.
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Click to collapse
No truth to that. My store has at least ONE of the phones in right now (A co-worker sent me a picture of the white one, causing me to have a mini freak out)
Corvette06 said:
While I haven't been into my store in the past couple of days to see any updates, GENERALLY with pre-ordered phones..Any pre-order done in store will be available in that store on release day. No other options. Now, it's true that some stores will either miss the memo or ignore the memo and sell the phones before the release date. The company has been trying to crack down on this as far as I can tell, making sure there is more information out there about release dates on these phones.
*NOTE* I have no idea how the warehouse for Best Buy's website handles the shipping. If you did an online pre-order, there is an equal chance you will receive the phone before the 19th, on the 19th, or after the 19th.
---------- Post added at 12:31 PM ---------- Previous post was at 12:29 PM ----------
No truth to that. My store has at least ONE of the phones in right now (A co-worker sent me a picture of the white one, causing me to have a mini freak out)
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Yeah, that would cause a min-freak from myself too!
And now I'm wondering if I like the white better than the blue!
I live 5 mins away from BB, I am going to try my luck tomorrow night. I received all the accessories needed, but no phone. Killer right there.
so i ordered two phones from best buy, took advantage of the free case and the $299 price (premier was was getting $399 at ATT site) and $50.00 Best buy card for two phones.
But i also took the free shipping? saw some comments where free shipping = 5 day shipping, not overnight shipping? is this true? may have to cancel and try my luck at store.
epi117 said:
so i ordered two phones from best buy, took advantage of the free case and the $299 price (premier was was getting $399 at ATT site) and $50.00 Best buy card for two phones.
But i also took the free shipping? saw some comments where free shipping = 5 day shipping, not overnight shipping? is this true? may have to cancel and try my luck at store.
Click to expand...
Click to collapse
Yeah, my order thru BB is the same, free shipping, but equates to SLOW shipping, 5 days. And thats after BB gets the phones into them.
So if you go to BB website and look at GNote it says "ships after 2/19"
So After 2/19 equals Tuesday the 21st since 20th is a holiday, 5 days later you'll get it, so by the 27th is my guess.
I actually ordered thru BB and ATT. My ATT phone JUST shipped and will arrive tomorrow.
And now I can't cancel my BB order cause I'm within 7 days of the launch date.
So I'll have to return it as soon as I get it. Unless I return the ATT phone, but will stink if I have to set up the ATT just to turn around and wipe it and do it all over again with the BB phone.
That's my fault for being inpatient!
But seriously, even if I didn't order one thru ATT, I probably can walk into BB on Sunday and get it.
just thought id share this
they updated the order status
Thanks for pre-ordering. You are one step closer to getting your phone. Keep an eye out for a shipping email with your tracking information. We will do our best to get it to you before others get a glimpse on Friday, May 18. For questions, visit sprint.com/preorder.
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lets hope we get it before the 18th
That would be fantastic. Not $80 worth of fantastic though (difference between sprint and wirefly).
Keeping my fingers crossed.
Sent from my PC36100 using Tapatalk 2
Awesome! Hopefully they ship this week.
Eh this is kinda bleh...
I pre-ordered from sprint and called them about 8 times trying to cancel so i could pre order from wirefly. ALL of them said i cant, only until its ABOUT to ship out then i can cancel it...
6 out of 8 of them kept saying how they dont have a date but its getting to the warehouse to be packaged on may 16th.
I doubt we will get it before the 18th. It will prob ship the 16th and come 2 days later in the mail on the 18th. =/
sorry to be a Debby downer!
Got 2 preordered. Would be awesome if they come this week.
lol, Sprint's order status message changes like 4 times a day. This must be some kind of running gag they have going at their office...
When I called to confirm my ID for my order on Monday, he said preorders would be guaranteed delivery the day of or 1 day before the release date (depending on location). This seems to fall in line with that so I'm happy
who knows with them, just talked to my friend at the corp store on the campus and she said this to me
"Pre-order gets you out of the hassle in the store and waiting. That's about it."
damn, well guess ill just hope it comes in sooner than later
Yea, I had gone into Sprint to talk to them about it and what they had said was it would arrive one day before or on the release day. However, with the iPhone 4s, they had so many pre-orders that they had arrived one day after launch day, so we will just have to wait and see.
With the Galaxy Nexus, it launched on a Sunday, and people had them in hand on Friday and Saturday. They usually do a pretty good job of trying to get them out before the official release date.
I know Best Buy and a couple other 3rd party retailers said they weren't going to release before the 18th, but I don't mind the wait. It'll give me a few more days with my EVO before I turn it into a dev phone
anyone know how sprint ships their phones (fedex, ups, mail)?
arodey said:
anyone know how sprint ships their phones (fedex, ups, mail)?
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I am curious about this too. What i really want to know is if they will leave the package if I am not home at delivery. I would hate for it to get sent to a distribution center with weird hours and delay getting my hands on this thing.
Anyone ask sprint about this? I may call and ask a few questions if nobody did already.
Sent from my PC36100 using Tapatalk 2
My IRL birthday is on the 16th. COME ON, BABY!!! Daddy needs to show you off!
i talked with them in a chat and they said they use fedex, ups, or the mail. im hoping its not fedex because fedex blows in my area.
arodey said:
i talked with them in a chat and they said they use fedex, ups, or the mail. im hoping its not fedex because fedex blows in my area.
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That's funny. I am on the phone with them right now and the guy told me they are shipping with UPS.
Also told me that they will leave the box at the door if you are not home.
Of course take it fwiw with these reps.
tgrgrd00 said:
That's funny. I am on the phone with them right now and the guy told me they are shipping with UPS.
Also told me that they will leave the box at the door if you are not home.
Of course take it fwiw with these reps.
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Click to collapse
ups would be fantastic for me. thanks for sharing!
arodey said:
ups would be fantastic for me. thanks for sharing!
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Click to collapse
No problem. Also FYI while I was on the phone with Sprint I asked about my activation fee and he initially said that I would have to pay it. I explained that I ordered through sprint even though I could have gotten the phone much cheaper through a 3rd party and I would appreciate it if they would wave the fee to help offset the cost difference. He put me on hold for 1 minute and said the activation fee has been waved.
When I pre-ordered with Sprint, all I had to pay for, besides the phone, was shipping. No sales tax and no activation fee. The only thing that upset me was they wouldn't let me upgrade my line. I'm eligible 6/1, from when I bought my 3D. They wanted me to pay full price or wait. I then told I'd upgrade another line. I was looking at my account on line and told then the phone number for my Airave. He checked the eligibility and congratulated me. I couldn't believe it.
Sent from my PG86100 using xda premium
arodey said:
anyone know how sprint ships their phones (fedex, ups, mail)?
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Click to collapse
Sprint's warehouse and shipping are all managed by UPS. Their warehouse is literally at the end of the runway where the plane takes off. My Evo 3d preorder shipped at 12:30 am and I received it the same day it went on the plane. There is a video on UPS's website about this.
Sent from my Transformer TF101 using Tapatalk 2
Many people who pre ordered the EVO 3D received the phone before release date. I remember being jealous and wishing I ordered through sprint instead of best buy. I don't see why the LTE would be any different. I'm planning/hoping to receive the phone next Wednesday or Thursday as they typically do overnight shipping.
I ordered from best buy on the 25th at like 3pm est and mine still has not shipped. I just called and guy could not tell me anything except that it could be on back order ????
Mine lists Order in process of being fulfilled. Estimated arrival date: April 1 - April 9
Mine says the same. I'm slowly preparing myself for disappointment when it doesn't ship at all next week
seanu13 said:
Mine says the same. I'm slowly preparing myself for disappointment when it doesn't ship at all next week
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When did you order yours ? Maybe they are just out until the 1st ? I called the guy couldnt tell me anything just asked if I received a back order email which I didnt so it might still ship soon or on the 1st. I think they are running out on at&t web site too so it might just take a couple days, yes it sucks but what can you do. Maybe we can hear good news from others who bought on best buy maybe theirs has shipped.
Any updates?
Sent from my Moto X using xda app-developers app
Roefastford said:
When did you order yours ? Maybe they are just out until the 1st ? I called the guy couldnt tell me anything just asked if I received a back order email which I didnt so it might still ship soon or on the 1st. I think they are running out on at&t web site too so it might just take a couple days, yes it sucks but what can you do. Maybe we can hear good news from others who bought on best buy maybe theirs has shipped.
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I ordered when it showed up as available for purchase (I was waiting). I called just now and they said it's showing as backordered, but that my ETA was 4/4 - 4/15.
If I can find it somewhere else, I'll cancel and re-order, but I'm not expecting anyone else to be faster. I wish I could get the Verizon one without their service and just unlock it (I'm extremely impatient..)
Edit: in the AT&T orders thread people are receiving theirs already or have it shipped. I went ahead and ordered from there as well. I will cancel whichever doesn't ship first.
The Verizon phones are already SIM unlocked outta the box. I believe allnof their phones are but only H+ compatible. No LTE
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jsho31 said:
Any updates?
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Click to collapse
Not on my still shows the same I log in to my best buy account a few times a day hoping to see a ship confirmation but find nothing but disappointment. I thought about calling them again and complaining about it because I think the best buy web site still has the phone for purchase so why is that if they still have not shipped mine from 3-25-14 at 3pm est ???? Maybe they might discount my price or throw something in but they dont really seem to care when you call as they offer to cancel your order like I really want to do that and end up biting my tongue because I feel that they should not be selling the phones if they dont even have them...
seanu13 said:
I ordered when it showed up as available for purchase (I was waiting). I called just now and they said it's showing as backordered, but that my ETA was 4/4 - 4/15.
If I can find it somewhere else, I'll cancel and re-order, but I'm not expecting anyone else to be faster. I wish I could get the Verizon one without their service and just unlock it (I'm extremely impatient..)
Edit: in the AT&T orders thread people are receiving theirs already or have it shipped. I went ahead and ordered from there as well. I will cancel whichever doesn't ship first.
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Now it sounds like you want the phone as bad as I do lol.
Roefastford said:
Now it sounds like you want the phone as bad as I do lol.
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Yup! And I agree they should be saying its back ordered on their site. I told them that.
jsho31 said:
The Verizon phones are already SIM unlocked outta the box. I believe allnof their phones are but only H+ compatible. No LTE
Sent from my Moto X using xda app-developers app
Click to expand...
Click to collapse
The verizon ones have lte frequencies that I do believe only work for verizon, at least not for at&t, Tmobile or Sprint. I think they work internationally possibly though. The thing about verizon phones is though that verizon wont let htc dev unlock your bootloader, so for the verizon model you wont get root until someone figures out s-off for the htc m8 which I think it may not be long before someone does it sounds like the devs are close to cracking it, once they do you can root the verizon model also. Another reason to hate big red other then them being a holes about everything especially not competing with prices of other networks, hopefully it will be their downfall and they will get taken over by a company with business sense and not a company that wants to squeeze evey penny out of you that they can and think they deserve it...
I definitely recommend ordering from att. It shipped and made it to my city the next day (was marked to deliver on a week day and it was Saturday so I have to wait till Monday. ) so if you want to try it could be faster.
I ordered the Gunmetal Gray from Best Buy on Tuesday when I ordered it said sips in 3-5 days. I just called BB and they told me that it was back ordered, they said if it does not come back in stock by April 8th then they would automatically cancel my order. He did say that they are expecting it to come back in stock by April 8. It would be nice if I didn't have to call them to find out that it was back ordered.
rogsoccerman said:
I ordered the Gunmetal Gray from Best Buy on Tuesday when I ordered it said sips in 3-5 days. I just called BB and they told me that it was back ordered, they said if it does not come back in stock by April 8th then they would automatically cancel my order. He did say that they are expecting it to come back in stock by April 8. It would be nice if I didn't have to call them to find out that it was back ordered.
Click to expand...
Click to collapse
Tell me about it. I wish I could just cancel and get from at&t web site, but due to personal reasons I need to purchase from best buy. It does suck though big time.
seanu13 said:
I definitely recommend ordering from att. It shipped and made it to my city the next day (was marked to deliver on a week day and it was Saturday so I have to wait till Monday. ) so if you want to try it could be faster.
Click to expand...
Click to collapse
I wish I could just cancel and get from at&t web site, but due to personal reasons I need to purchase from best buy. It does suck though big time.
I just ordered mine a few minutes ago, and it said estimated delivery April 7-19.
Should I be worried that this is a new batch that's gonna be locked?
Still waiting for mine :/
I just walked in to best buy and bought mine. Amber gold I'm happy as hell lol
Sent from my HTC One_M8 using Tapatalk
I ordered from BestBuy
online order for the gold AT&T version on March 29th.
Got shipping confirmation this morning and it will arrive tomorrow
:laugh:
kjbananahead said:
online order for the gold AT&T version on March 29th.
Got shipping confirmation this morning and it will arrive tomorrow
:laugh:
Click to expand...
Click to collapse
What was your original shipping date when you ordered?
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jsho31 said:
What was your original shipping date when you ordered?
Sent from my LG-F350S using xda app-developers app
Click to expand...
Click to collapse
When I got my order confirmation on the 29th it said: "Estimated arrival date: April 3 - April 15"
A T-Mobile rep at the store showed me an email that said they are now aloud to sell the phone before the 7th!
Mm I had to order mine online, I got mine overnight should be here by Tuesday
Not at the 5 T-Mobile stores I went to today. Had to order it and have it overnighted.
Called 3 around me, and all saying preorder or wait til 7th.
joemossjr said:
A T-Mobile rep at the store showed me an email that said they are now aloud to sell the phone before the 7th!
Click to expand...
Click to collapse
I needed that email a few hours ago, had to preorder at the TMo store.
I just checked 8 stores around me. All said the 7th.
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That's weird I picked mine up 2 days ago. The guy did say the called it off a few times and at that time they were allowing it he actually bought his with mine
Just left tmo, they said the 7th. They even called into support and were told the same thing. They have them in stock, but can't sell until the 7th. I was trying to exchange my phone due to my speaker isue.
Sent from my LG-H872 using Tapatalk
DO what I did, preorder, ahve it shipped to the store and pick it up.
I preorderd mine on the 22nd and picked it up from the store on the 27th
nest75068 said:
DO what I did, preorder, ahve it shipped to the store and pick it up.
I preorderd mine on the 22nd and picked it up from the store on the 27th
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Followed your logic, but with the wrong carrier -- at&t.
They choose to have mine arrive later than store shipment and it arrives on the 6th while theirs arrived on the third and available for public sales on the 3rd.
Will likely flip mine for a T-Mobile due to being incredibly wary on the bootloader being locked so not likely having root/ rom access.