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Sorry for all the topics. I just unrooted and I have that little "target" sign looking thing next to wifi. I have a signal. I called *228 and hit 1 and reset and then I did it for 2 and reset.
What's up with this?
Also, I'm returning my phone and this is totally unrelated but what number should I call for technical support to try to get a free upgrade?
edit: This is probably for tech support to fix.
611 from another Verizon phone. They are going to try and talk you thru all types of fixes. Just be nice and joke with them a bit. If they cant fix it, they will transfer you to another level of tech support. If they cant fix it there they will issue you another device. If you have had several Eris's returned, tell them that you can't rely on this device because of all of problems you have had with it and you cant justify your monthly phone bill with all of these phone problems. Usually that is enough to get them talking about a totally different device.
Yeah I called support. I actually had ended up fixing it with *228. I'm going to call again monday (Actually they said they would call me) and I'm going to ask them if I can get an upgrade because the Eris has just been having a lot of problems.
Hey guys I just wanted some advice on how to get out of sprint contract without having to pay for early termination fee, my service in my area is bad and I have to be on roaming to be able to use my internet.. any comments will be appreciated..
Thanks..
Force roam or use a Verizon PRL to exceed 300MB of roaming data for a few months and they'll eventually terminate you.
im pretty sure theyre still letting people go without an ETF because of the way they are applying the corporate discounts.
not sure to be honest though.
Roam like a *****! Then they'll let you go
alainater said:
Roam like a *****! Then they'll let you go
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Couldn't have said it any better.
alainater said:
Roam like a *****! Then they'll let you go
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Click to collapse
Will this affect us in a negative way? Like not able to keep your number or something?
Pay the fee to leave your contract
Sent from my PG86100 using XDA
If you roam using Verizon prl found here, http://forum.xda-developers.com/showthread.php?t=1529274
They will let you go. But they aren't going to be very willing to work with you so that you can keep the same number.
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3(d)vo one s
Newts my hero.
Don't force roam excessively just to get out of your contract, that's cheating and costs the rest of us more money.
If you are having signal issues at home, just email [email protected]. A rep from Executive Services will call you back in a day or so. Explain your situation, and they should let you out of your contract.
if you have a computer you can get the booster from sprint for free but this will only help your in home service . . . I had my friend do this . . .
get a hotspot . . .
go over the limit . . . (my friend went over by about 95gb)
they'll call you, don't worry . . . its thousands of dollars of overage . . .
talk it through and they gave my friend the option to cancel service at no cost or to drop his hotspot. he decided to just drop the hotspot.
me and my friend use around 100gb a month cause we play our ps3's over the hacked hotspots, sorry for slowing the rest of you guys down, but i really like my gaming.
let me know if that helps.
I came across this post while searching on Google...I've come here many times I need answers and didn't think about asking this...but I'm desprate . My nexus which was running jellybean needed repair due to an image of a dead android...Chest cracked open frezzing on my screen...3 repairs and several levels of frustration later, they tell me they can send me an EVO to replace it. Once I recieved my EVO and went home to charge it I found I couldn't download Chrome and a lot of feature I was use to from ICS were gone..which led me to look up the system stats and find that EVO stopped at gingerbread and no more official updates in sight. I called Sprint to let them know I did not want this phone..to send me another nexus or give me early upgrade and they said they couldn't do n e thing to go to corporate store...who also could do nothing....back to the repair that gave me the EVO and still nothing that they can do...several mgr and levels of frustration later I am told that I must keep this phone because it is comparable even though my face apps don't work like they use to....I feel like I have been duped into a shiny computer running Windows 95....I'm so done! Anyone know if there is a way outta this contract?
delsadarline said:
I came across this post while searching on Google...I've come here many times I need answers and didn't think about asking this...but I'm desprate . My nexus which was running jellybean needed repair due to an image of a dead android...Chest cracked open frezzing on my screen...3 repairs and several levels of frustration later, they tell me they can send me an EVO to replace it. Once I recieved my EVO and went home to charge it I found I couldn't download Chrome and a lot of feature I was use to from ICS were gone..which led me to look up the system stats and find that EVO stopped at gingerbread and no more official updates in sight. I called Sprint to let them know I did not want this phone..to send me another nexus or give me early upgrade and they said they couldn't do n e thing to go to corporate store...who also could do nothing....back to the repair that gave me the EVO and still nothing that they can do...several mgr and levels of frustration later I am told that I must keep this phone because it is comparable even though my face apps don't work like they use to....I feel like I have been duped into a shiny computer running Windows 95....I'm so done! Anyone know if there is a way outta this contract?
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threaten to bring in a lawyer should you continue to be treated so horribly. also, calling sprints 1800 number is the BEST way to get awesome and ASSURED customer service. people are dicks... and store managers usually are just an asshole who somehow landed a decent-paying job that he never deserved, nor even understand **** about phones. so yea, don't count on that local store to help you anymore.
nothing else, bring in a lawyer.
Install a Rom that allows forced roaming and do them dirty is the only thing I know of. I've heard of people getting kicked off for roaming too much, but that's just what I've heard. Good luck
delsadarline said:
I came across this post while searching on Google...I've come here many times I need answers and didn't think about asking this...but I'm desprate . My nexus which was running jellybean needed repair due to an image of a dead android...Chest cracked open frezzing on my screen...3 repairs and several levels of frustration later, they tell me they can send me an EVO to replace it. Once I recieved my EVO and went home to charge it I found I couldn't download Chrome and a lot of feature I was use to from ICS were gone..which led me to look up the system stats and find that EVO stopped at gingerbread and no more official updates in sight. I called Sprint to let them know I did not want this phone..to send me another nexus or give me early upgrade and they said they couldn't do n e thing to go to corporate store...who also could do nothing....back to the repair that gave me the EVO and still nothing that they can do...several mgr and levels of frustration later I am told that I must keep this phone because it is comparable even though my face apps don't work like they use to....I feel like I have been duped into a shiny computer running Windows 95....I'm so done! Anyone know if there is a way outta this contract?
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Click to collapse
Dude the OG evo is a good phone try something different for a change and if you want ics so bad root it then
Sent from my PC36100 using xda premium
Is it just me or is anyone else having activation issues?
First, I tried activating it with the DEC numbers on the side of the box. Showed up the right Evo4GLTE but it told me I had to contact customer support.
Contacted chat support. They did the ESN swap for me easily but the phone never activated. After waiting and waiting it didn't activate so I decided to call Sprint and get transferred to Tech because I already went through the initial troubleshooting steps with Chat Online.
Tech support tells me to read the HEX or DEC number from the back of the phone. This ends up being DIFFERENT then whats on the label on the outside of the box. Stupid me. Or was it? She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it. I explain to her how we've all been waiting for a long time for this phone and this phone is BRAND NEW not even out in stores yet.
So whats the deal? I'm currently on hold with them but to be honest I think HTC or someone ****ed up in the labeling process and now everyone is trying to activate EVERYONE ELSE'S phone. WTF?!
More on this as the story unfolds.....
Update #1: Supervisor in the activation department says that someone screwed up and put the phone in the wrong box and since it's "keyed" into my account... simply switching the esn to my account wouldn't work. He goes on to say that they would have to get me a NEW DEVICE.
No way in hell am I going to let this happen.
Update #2: Had to get transferred to escalations. Janice from escalations told me she had fixed the issue and I should be able to activate it now through the website. Activated it on the website and now I have a functional EVO4GLTE!!
TLDR: Make sure you activate it with the the numbers found on the inside of the phone. Do not use the numbers from the label because they might be different!
when i talked to the guys at my best buy they told me that sprint was having problems activating the lte's today... But i havent picked mine up yet so i dont know..
I had to call them to activate mine as well. Everything worked fine after 10 minutes of the agent doing something while I waited. Sorry to hear about your issue regarding an already activated account though, that sounds quite annoying.
Papichulo06 said:
Is it just me or is anyone else having activation issues?
First, I tried activating it with the DEC numbers on the side of the box. Showed up the right Evo4GLTE but it told me I had to contact customer support.
Contacted chat support. They did the ESN swap for me easily but the phone never activated. After waiting and waiting it didn't activate so I decided to call Sprint and get transferred to Tech because I already went through the initial troubleshooting steps with Chat Online.
Tech support tells me to read the HEX or DEC number from the back of the phone. This ends up being DIFFERENT then whats on the label on the outside of the box. Stupid me. Or was it? She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it. I explain to her how we've all been waiting for a long time for this phone and this phone is BRAND NEW not even out in stores yet.
So whats the deal? I'm currently on hold with them but to be honest I think HTC or someone ****ed up in the labeling process and now everyone is trying to activate EVERYONE ELSE'S phone. WTF?!
More on this as the story unfolds.....
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Click to collapse
Did the phone start an activation process when you booted it AFTER you entered the DEC number on the web.
If it did not try doing an Update Profile.
I have not tried mine yet. But I just swapped phones around last night and sometimes you need to kick it.
Oh try pulling the battery, just kidding
I wonder if Karen works in Customs.
mswlogo said:
Did it start an activation process on the phone when you booted it AFTER you entered the DEC number on web.
If it did not try doing an Update Profile.
I have not tried mine yet. But I just swapped phones around last night and sometimes you need to kick it.
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Yes. I probably should make that more clear on my original post. Activation screen popped up but it never activated because I entered in the RIGHT number that was on the label but the phone had a different set of serial numbers.
Papichulo06 said:
She goes on to tell me that MY phone is under some other persons name "Karen". She asks me if I got this phone from someone basically implying that I stole it.
Click to expand...
Click to collapse
mswlogo said:
I wonder if Karen works in Customs.
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Click to collapse
Apple strikes again?
Tried the activation menu when it popped up on the phone. I got all the way to the end when it asks to pick which number on the account to activate it to and then failed.
Called in and they were having a little trouble saying something about the phone being applied to a different number on my account. She started to say something about checking that number and then said "oh its the same number".
I'm wondering if it has something to do with LTE or if the device is registered in their system a little different. She couldn't even tell what device it was untill I told her. Then she started asking questions about it. She said there were only a few demos floating around and most reps had never seen one.
Everything's working great so far.
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
ottodawg said:
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
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I'm on the same plan I had with my original evo 4g. I think its the everything data 1500.
bikemechanic0128 said:
I'm on the same plan I had with my original evo 4g. I think its the everything data 1500.
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I ended up having to call in, no plan change needed though.
Yep, no plan change required.
Sent from my EVO using XDA
ottodawg said:
Mine is telling me I need a plan change. Coming from a 0G so I shouldn't?
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Click to collapse
I had the same thing and was able to activate via chat.
I tried to activate online, and it also told me I needed a new plan (coming from the OG EVO.) I had the Everything 450 plan. It gave me a few selections, including the same plan, so I chose it. Then it said I need to call Sprint.
I spent the next 45 minutes on the phone, while the CSR tried to figure out why it was telling her I needed a new plan, and it wouldn't let her transfer the service. Finally, after she said they had 3 people working on it, they figured out that Google Voice was the problem.
She said they'd have to "expire" my Google Voice account, and they weren't sure if I could keep the same GV number when I installed it on the new phone. I told them to go ahead, and it worked. I just installed GV, and it seems to be working fine, with my original number.
She said they'd look into why Google Voice was causing a problem.
Not just you
I also had my evo LTE switched with another persons, it just so happened that that other person was my sister who was sitting next to me getting her phone activated. When she was on the phone with the call center to activate it I noticed all of a sudden "my phone" was activated with her number.
zackhow said:
I also had my evo LTE switched with another persons, it just so happened that that other person was my sister who was sitting next to me getting her phone activated. When she was on the phone with the call center to activate it I noticed all of a sudden "my phone" was activated with her number.
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Were your labels on the outside if the box mixed up too?
Sent from my EVO using XDA
I had the same thing happen to me. I guess when they were verifying the patent they didn't make sure they put the devices back in the correct box. Spent 4 hours with sprint, and 5 different people before they figured out what was going on.
They never told me that they couldn't swap the devices, it was pretty easy once they figured out what had happened. Now it is fully functional
if you were paying attention, and they made you enter a code to edit your MSN, the code they gave you was your MSL. i had a lady tell me three times she couldn't give me my MSL, then followed it with 'now, enter your MSL, it's blah blah blah.' when i asked if the number she just gave me was in fact my MSL, she said 'hold on, you need to speak with my supervisor', then hung up.
that number will make everything easier. i've never had an issue getting it on my other phones, but apparently something has changed . she was adamant about not giving it to me, until she had to.
I thought you had to wait x amount of days before they can just give it to you
Sent from my PG86100 using xda premium
Ok, I have an upgrade available on an extra line that is used, but rarely used. Pretty much when the kids go spend the night somewhere I send that phone with them.
I don't want to upgrade that device, it never gets used and I don't want to waste an upgrade on a feature phone.
Sprints online support said that I could order the phone with that upgrade and activate it on whatever line I wanted too.
I called Best Buy earlier today, as I have several gift cards I'd like to go ahead and burn on this. But the guy there said the phone had to be activated on the line the upgrade is for. I was planning on picking it up tomorrow morning, but I don't want to spend cash on it, would rather blow the gift cards.
Anyone know if BestBuy Can/'t use an upgrade for a different line, and activate it on my line? I'm hoping the guy I talked to was just a moron.
Just activate it on the line and go home and have Sprint switch the numbers.
Sent from my SPH-D710 using xda premium
I do this all the time and yes they always had to activate it on the line that is eligible then u can switch it to whatever line u want after that
BAAAHHH!!!!
I'm too damn lazy for this.
Kcarpenter said:
BAAAHHH!!!!
I'm too damn lazy for this.
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You have over 3k post, you obviously root phones and now you're to lazy to make a number switch, which only takes a few minutes.
Whats more crazy is you couldn't figure out you could do this on your own?
You can do it online too.
I did this with mine. Asked the guy not to turn it on to activate in best buy because I was in a hurry. Got home and had sprint move esn to my number so the phone on the lone I upgraded wouldn't be deactivated. Sprint did it and I turned it on and it updated profile with my phone number data.
Sent from my EVO using Tapatalk 2
shook187 said:
You have over 3k post, you obviously root phones and now you're to lazy to make a number switch, which only takes a few minutes.
Whats more crazy is you couldn't figure out you could do this on your own?
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Yeah, ya see way back in the hero days, we did a whole lot of bull ****ting. 99% of those posts are useless.
shook187 said:
You have over 3k post, you obviously root phones and now you're to lazy to make a number switch, which only takes a few minutes.
Whats more crazy is you couldn't figure out you could do this on your own?
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I agree. I did this as well, took sprint all of 20 minutes to swap the lines on the phones and all is well.
Have done this at both the BB and local sprint store on a number of occasions with no problem. HOWEVER, be warned that you can no longer to this with an "Airave" line even if it is showing up on the computer as eligible for an upgrade.
Sprint apparently figured this one out and put and end to it according to my local Sprint guy.
Need some info from an AT&T employee or someone familiar with their process. I upgraded one of my lines to get the HTC One. I placed my order for black through AT&T premier by calling 611 (on 4/19) and when it went back ordered I canceled and ordered the S4(4/29). I was about to go out of town so I called to cancel that order too (both were processing, they said it could not be canceled but eventually found a way). They shipped the S4 anyways(4/30) so I called to tell them to uncancel my request and I will live with the phone, they said that was no problem. I ended up hating the phone and returning it for a HTC One Silver. After all of this I have been billed for the $211 for the S4 and I still show my line is available for upgrade. So my question is, will they correct the eventually in their system or will I eventually be billed for the full price of the phone. Or did they really screw up and now I have a line open. This is what happens when the left hand doesn't know what the right hand is doing. Just a mess...
To be honest, sounds like a ton of different stuff going on here, and the only way to know for sure that everything is going to work out would be to call customer service and verify it with them before its all too late.
prjkthack said:
To be honest, sounds like a ton of different stuff going on here, and the only way to know for sure that everything is going to work out would be to call customer service and verify it with them before its all too late.
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Oh wow, I just called and they said as far as the system is concerned I paid for the phone outright and I still have an upgrade. She thanked me for my honestly and will monitor to make sure I don't get billed. I'll take it
Sent from my HTC One using Tapatalk 2