Hello XDA,
I just received my Gtab this morning (a day early!). I quick plug it in and turn it on to see a dead/stuck pixel on the top right of the screen on the status bar.
No, no, I am not a tech-newb. I have rubbed several stuck pixels out of panels before. I have bought 3 refurb hp2465s and two of the three needed a little love. With help from some stuck pixel videos and some massaging they look pretty sharp. This leads me to the point. From my experience i have been able to identify the difference between stuck and dead pixels. This time around I cannot truly tell:
-Said pixel looks just fine in a WHITE background, it blends in
-In black it looks RED
-In most other backgrounds it looks GREY
Any suggestion or hints would be appreciated.
Btw, I haven't checked with woot yet, but I am pretty sure there will be nothing they can do. I will contact Viewsonic tomorrow and see what they suggest or if they will replace it.
*Update - 04/02/2011*
As of mid-day my new tablet was delivered via FedEx just under 3 days of contact by Woot. I never had to formally request an RMA, 100% painless. I charged the new tablet while at work, upon returning there were no dead pixels to be found. I am content.
To those interested, I was somewhat disappointed with the build quality of the Gtablet and almost had Woot give me a full refund. If I wasn't going to Scotland in May and needed a tablet/netbook for the flight, I probably would have took the refund route. To my delight and surprise, I found the replacement Tablet to be beyond superior to the original with the dead pixel:
1) The side bezel lines up better with each half not causing an irritating excursion.
2) The webcam lens is centered in the hole - not shifted to the side.
3) This one could be my imagination, but I am pretty sure the viewing angles on the tablet's screen are significantly better. If the original was a refurb sold as a new tablet, then this panel is of a high quality. (Otherwise the panel was just install right-side-up as some threads have hinted)
I am now 100% satisfied with this purchase. Now to wait for my travel sized mechanical keyboard to arrive, and a final decsion on my first ROM to try. Any suggestions?!
Apple has a dead pixel policy - on the iPad, it's three. Not sure what Woot! / Viewsonic will do, but you might want to call Viewsonic. They might want you to do an RMA.
arent ipads pixels like a quarter of the size? i know ipod touch pixels are small as hell and would be nearly impossible to see if just one was out without putting the thing to your face
The iPad2's resolution is 1024x768. The pixel density is very close to the gtab's.
wow, isnt that almost the same as the iphone 4's res? i thought they were unusually high res
resolution and pixels are two different things. if they were the same a 42"1080P tv would look horrible compared to a 24" 1080P tv
Same thing happened to me!!!
Maybe Woot got a deal on these tablets with a dead pixel? I'm trying to send it back ASAP.
me4tj said:
Maybe Woot got a deal on these tablets with a dead pixel? I'm trying to send it back ASAP.
Click to expand...
Click to collapse
Mine didn't look repackaged at all. Everything was in top notch condition packaging wise. There were no fingerprints or scuffs/marks that would indicate anyone would have previously RMA'd this device. If viewsonic packaged these in a seaperate bundle to sell to an online retailer such as woot, I would consider Viewsonic pretty shady.
As I said, I will contact viewsonic and see if they will make right by this. I have been nose deep in forum posts since my woot purchase and I haven't seen much in the way of dead/stuck pixels on a Gtab.. yet.
As a last ditch effort I might need a tutorial for disassembly. Maybe I can massage this stuck pixel.
scotchguy said:
Mine didn't look repackaged at all. Everything was in top notch condition packaging wise. There were no fingerprints or scuffs/marks that would indicate anyone would have previously RMA'd this device. If viewsonic packaged these in a seaperate bundle to sell to an online retailer such as woot, I would consider Viewsonic pretty shady.
Click to expand...
Click to collapse
woot listed them as "New", not "Refurbished" (obwoot: rox0rz!)
FWIW, I had a problem with an Archos 504 MP I bought from WOOT in 2007. The item was brand new and had a defective display. I e-mailed Woot's customer service and they sent me a new one before I even mailed back the original to them. Their customer service is fantastic, or at least was in that case.
Definitely contact Woot first before going to Viewsonic.
dmm5157 said:
FWIW, I had a problem with an Archos 504 MP I bought from WOOT in 2007. The item was brand new and had a defective display. I e-mailed Woot's customer service and they sent me a new one before I even mailed back the original to them. Their customer service is fantastic, or at least was in that case.
Definitely contact Woot first before going to Viewsonic.
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Click to collapse
Thanks for the advice. Looking forward to emailing Woot the second I sit down for "lunch".
i would google it some...
i bet there is an easy fix... i thought i saw something on lifehacker about rubbing it out ....
Wooter here. Just got home and to my dismay a nice dead pixel on the top left. Sucks.
Just emailed Woot. Hopefully the replacement comes soon.
I hope it's not symptomatic to the wooter tablets. It may be that Woot got a deal on them because they are second grade.
same thing here, trying to fix it first.
Same here. Two STUCK pixels, bottom left and near center
Dead Pixel
Sadly, I also have a dead pixel on the bottom left of my tab. I did the over the air update but it made no difference. I am reluctant to do any modding in case I have to send it back. I just have issue with something "new" having a dead pixel. It distracts/bothers me. Thanks to all for sharing their experiences so far. I wonder how many others will have this issue.
---EDIT---
Well, Woot is hands down the least painful RMA I have ever done next to newegg. I am super impressed. They have a customer for life.
*Update
Good news! Contacted Woot and posted in their forum for the Gtab, and I got a response in less than a day. Woot is going to replace the tablet with one dead pixel and cover a shipping label. I've had plenty of online purchase that lead to an RMA.. this was hands down the least painful. I am impressed by Woot.
I will post and update when fully resovled. At that point I can finally root and install a ROM.
On a side note, viewsonic was a pain. I don't plan on buying anything viewsonic in the future.
I bought my gtab from woot as well ..
Ok .. After the first day of playing with my new tablet .. I noticed a dead pixel as well .. Mine is about a 3/4 way up all the way to the right on the very end .. I was thinking, is it worth my time to go through all the bull to send it back and wait for another one.. or just put a nice white background image as my background so I don't see it .. I think I'm just going to deal with it because its not "that" noticeable, the fact that I know its there is the only thing that makes me crazy! .. I can always sell it anyway and nobody would notice unless I pointed it out. Another reason why I don't want to get a new one is because I spent hours rooting and installing a new rom and it would be a waste of my time to do it all over again .. haha
Yep, same thing here. I got on the Woot deal as well. Have a dead pixel about 1/2" down in the middle, horrible place for it.
Just emailed Woot, hopefully they will do the same for me.
***Update***
I have to give it to Woot. Within an hour of my email to them they have sent an RMA and will ship me a replacement before I send mine back.
Also in reading their forums on this deal it seems that some people did in fact get what seems to be either returned or shelf models from Staples. Woot seems to be working hard to get this corrected.
Related
Hi guys,
New thing, i notice this on both i9100 phones (the one i sended back and the new one from today). There are like to almost same dimension parallel stains/distortions(?) on the bottom half of the screen and you can notice them only if is dark/semi-dark in the room and your phone is in front of a monitor/hdtv with a withe screen, in other conditions they can't be notice and from what i can tell they don't alter the image in any way. I will post a image from the first phone (the second one is almost the same) if you guys notice them or not, or you have a theory, please post.
Thanks.
Looks to me like a small manufacturing mark or defect in the polarising filter on the screen. I wouldn't be concerned with this, i doubt you'll ever get an LCD that doesn't have something like this.
the reason it is only showing up in front of a TV or screen is because the light coming off it is polarised. normally this shouldn't be visible, so the manufacturers aren't concerned
Somebody please correct me if i am wrong
No, i'm not concerned. I think is probably from the machine that holds the glass during production or assembly (because there are two i9100 with the same shape of the stains). I just wandered if other owners of i9100 notice the same thing with their phones, but from what i see nobody bothers...oh well, thanks anyway.
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
666fff said:
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
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Click to collapse
Ok sir, i will play this game, lets talk facts:
- This is my second phone after returning the first phone with the same problem and some package issue.
- The two phones come from the same online retailer but diffident distributors, this means is bigger than a batch problem.
- The problem is almost identical (two stains same shape), but visible only in one condition (mentioned above) and only from a very wide angle (btw if you tilt the phone in that light and angle the stains change color from darker to lighter).
- It doesn't affect in any way, shape or form the generated image, it can only be seen with the lcd off and in a fluorescent light.
- If you return for the second time the device, you have to wait for betwin 2-10 days (again) for the service department to come with a resolve and you risk to get a money back resolve, witch mean from 4-14 days to transfer your money in your bank account and after you start from the beginning with another retailer (all retailers have the same distributors).
With all above taken into account, honestly, what would you do?
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
666fff said:
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
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GOD Damm it...man! Now i have to w8 for the "money back guarantee!!!"... i send it back because of YOU!....no man, thanks, you are right, i will settle for one with flawless everything. I attached a picture with the old one and the ex new one side by side.
I will change the retailer. lets hope third is a charm...
Later.
Well, third device, second retailer, same defect. I'm done, i didn't try the withe version but then again i don't like withe, so i will keep this one.
That sucks man. You could upgrade to galaxy nexus soon though!
Oye. First post at XDA. I bought the TP at Canada Computers on December 23rd. They give two weeks for return, so I have until Friday to return or exchange this thing. If you were me, would you return this tablet? Here are my issues:
- gps will briefly lock outdoors, but loses the lock quickly after subtle movements
- hdmi output has issues with my Sony Bravia TV - only plays through left channel (using dice player and games like riptide)
- one white (dead) pixel near bottom right corner
- very slight white bleed on bottom right with black screen
What do you think? Maybe others are grappling with the same question.
Cheers,
lukin
****ing_lukin said:
Oye. First post at XDA. I bought the TP at Canada Computers on December 23rd. They give two weeks for return, so I have until Friday to return or exchange this thing. If you were me, would you return this tablet? Here are my issues:
- gps will briefly lock outdoors, but loses the lock quickly after subtle movements
- hdmi output has issues with my Sony Bravia TV - only plays through left channel (using dice player and games like riptide)
- one white (dead) pixel near bottom right corner
- very slight white bleed on bottom right with black screen
What do you think? Maybe others are grappling with the same question.
Cheers,
lukin
Click to expand...
Click to collapse
the 1 single dead pixel did it for me
helllll yes
Yes, return it. The GPS issue is here to stay though. (Design flaw)
Sent from my SAMSUNG-SGH-I777 using xda premium
Pixel did it for me. I am on the fence about the hdmi. I think that will happen with all of them until a fix is issued. But i would return it for the pixel.
If it is white it isn't dead though is it? I think it may be stuck. Have you tried massaging it or tapping it? I know it sounds weird but have you tried? Like with your finger or pencil eraser with a micro fiber cloth or some other material between so as not to scratch the screen. There are a few tricks if you Google it.
yeah I think the HDMI thing will just need firmware updates to fix, so hopefully will get sorted out. the pixel though is over the line, get a replacement.
Just preordered it...Hoping they come in this week. Been kicking the TF101/no TF201 around? and the Iconia A500. My wife pre ordered the prime while i was out so....I'm waiting in cyberline. Can't wait. Any other issues you guys finding?
If anything relate to screen, i would return or exchange right away, hard to ignore if you look at it every day....
Simple answer: Exchange it.
Why? If you're unhappy now, imagine how you'll feel once your small time window closes and you are still unhappy!!
Good god man, do it while y'ee have the chance!!
Yep, I'd return it for the pixel.
Single stuck pixel huh? I have one stuck red and thought that best buy would not take it back. If its a reasonable expectation that no pixels be dead or stuck then perhaps I will exchange it (if best buy lets me).
Thanks for the feedback. I am going try the screen massage, maybe break out the sexy time oils. If no luck, it goes back and I join the replacement line. It is is our first tablet and I wanted to get the best product. The bugs are testing my patience a bit. I bet it come with the territory when buying a brand new product.
Thanks.
ModusPwnd said:
Single stuck pixel huh? I have one stuck red and thought that best buy would not take it back. If its a reasonable expectation that no pixels be dead or stuck then perhaps I will exchange it (if best buy lets me).
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So you say BB Woudn't take it back within their 14-days return policy?
I am not sure, I am going to send mine back to Amazon for a refund once more become in stock. Then I will re order it, hopefully with not stuck pixel. I am trying different pixel fixers/unsticking tools from the app market. Hopefully they will do the trick, as there is little wrong with it now. I did the battery drain thing to fix the messed up touch screen (never was bricked, just had poor sensitivity in random spots).
****ing_lukin said:
***
nothing here
***
TL;DR
- one white (dead) pixel near bottom right corner
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Fixed, and yes.
dead/stuck pixels are always a deal breaker.
justwonder said:
So you say BB Woudn't take it back within their 14-days return policy?
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I didnt try because I thought you needed a few dead pixels to warrant return. I dont really know anything about Best Buy, I have never bought from them before.
I guess I will try to exchange it.
ModusPwnd said:
I didnt try because I thought you needed a few dead pixels to warrant return. I dont really know anything about Best Buy, I have never bought from them before.
I guess I will try to exchange it.
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They will take it back for any reason, even buyer's remorse, for 14 days. 45 days if you are a silver reward member.
http://www.bestbuy.com/site/Help-To...cy/pcmcat204400050028.c?id=pcmcat204400050028
biggem001 said:
the 1 single dead pixel did it for me
helllll yes
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Same here. I had a monitor I kept with a dead pixel and I regretted not returning it for 3 years. Thing bugged me to death, but at the time I didn't want to go 3 weeks without a monitor to return it. I say at least try to exchange it as you should never have to put up with a dead pixel.
The HDMI and GPS probably will continue. The GPS issue is known and the HDMI is probably a handshaking issue with the DRM. A lot of devices can have these issues whether its your TV's problem or the Prime would not be known. DRM should never be included in cabling which is why I hate HDMI.
Evo_Shift said:
They will take it back for any reason, even buyer's remorse, for 14 days. 45 days if you are a silver reward member.
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I guess I was mostly thinking that getting one stuck pixel is normal and getting no stuck pixels was an unrealistic expectation.
Looks like I was wrong, so I will exchange and hopefully get one without a stuck pixel.
ModusPwnd said:
I guess I was mostly thinking that getting one stuck pixel is normal and getting no stuck pixels was an unrealistic expectation.
Looks like I was wrong, so I will exchange and hopefully get one without a stuck pixel.
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I have 2 stuck pixels that I only see on a black background when looking real hard for it. I have never seen them any other way, so I dont plan on sending it back to newegg. If I had bought it locally and could get another to try before I had to return it, then I might feel different. The fact they are still difficult to get, and how hard it is for me to see it, I will keep it.
Here's an update on my headache about whether or not to return my TP. This will also discuss the GPS issue, so others might be interested.
I spoke to customer service today about the issue discussed above. This is their response to each:
1) GPS. They told me to download the firmware update and that would fix the issue. After updating there had been some improvement, but not enough. Basically the blue arrow in google maps bounced around my current location around 30 meters from where I am. For example, up the street, one street over, down the street, and even 10 kms away on the other end of the city. It never stayed fixed on my actual address.
At that point the supervisor suggested that it be sent to ASUS for repairs. This is where we got into a over the top semantic conversation. First of all, they wouldn't acknowledge that there has been problems with GPS for others or that they had posted any public response to the issues. Weird. They wouldn't acknowledge the aluminum case issue.
I told them I have two days left to return to the store and I want a guarantee that it will come back to me with GPS fixed. They said that any product that goes to the service centre will come back fixed. However, they don't know that the fix will be "up to the customers standard" for GPS. I said, okay, what is a reasonable standard for GPS functionality? That it can lock onto a couple satellites and not bounce around the screen like a pinball. He agreed this would be what he wanted from a GPS, but would not say that for certain this would be the end result of the recalibration. Then he began to talk about "environmental factors" that could impact the signal. I said, we've got blue sky and sun today, will it work on a day like today? He wouldn't guarantee that either.
2) HDMI output issue. He said it would be reported to quality control and that it may be fixed with a future update. No guarantee either.
3) Stuck white pixel. This issue seems to have gone away (awesome), but he said it would be fixed if sent for repairs.
I called Canada Computers to ask for some kind of an extension to their 14 day return policy, to have time to see what the repair does for GPS. They shot that down pretty quick. If I keep it past 14 days, there can be no return. They said I could return it and wait for another one, but there is no current stock or promise of when the next shipment arrives.
Two more questions for the forum to chew on:
1) Has anyone reported a fully functional GPS on this device. That they can drive in their car and the satellite remains locked? I have only seen videos that show it doesn't work - like the bloke who kept on calling it rubbish. If there are working GPS out there, then I'm more likely to roll the dice with the repair.
2) Will the Sony TV issue get fixed? I have read people that say it's a software issue and correctable; whereas others talked about DRM and that a fix isn't possible. I didn't actually understand the DRM piece entirely.
3) What quad core android tablets do we expect over the next couple months that will challenge the TP for top dog status? Maybe I can return and wait.
Thanks for reading.
Hey guys, I love the tablet but I am having some serious bad luck lately. Im in Houston and bought a Prime from Gamestop. They told me theres only two Gamestops in South Houston that sell them and both are about 45 minutes to an hour away from my house. So the first one I bought two days ago had a tiny scratch and dead pixels outta the box. I went yesterday to the second gamestop cuz it was 15 minutes closer to return it and after a long drive I had it replaced without a hassle from the manager at gamestop because i had the receipt. She told me that I was the first to ever return the tablet because of a defect and told me I shouldnt worry too much about having to replace them in the future. So I get home and power it on and this one has another dead pixel in a different location and bad light bleed on the right side which the other didnt have and it also had a bunch of force closes popping up on the screen. Both are the latest C3 serial. Im disappointed and going crazy over here guys. Are there that many defective tablets or is my luck just horrible? Gas is expensive these days too, and Im dreading having to go back there again tomorrow and exchange it. Sorry I guess this was more of a rant than anything, but hopefully the third times the charm...
Sucks to hear man. Seems like the C3 is just like all the others no different, you're not the first to post about issues with theirs, lightbleed and wifi
I've owned 2 gamestop primes, not a problem from either of them really. Exchanged my first one (perfect unit) after unlocking the bootloader for one still under OEM warranty. The one I exchanged it for works great - there's a tiny smidgen of bleed in the top right corner, but you really have to search to see it and that's in a dark room.
I'm in Tampa, Florida.
Keep in mind IPS panels are prone to backlight bleeds. When I returned like 4 tf101s because of backlight bleeds, best buy was practically laughing at me.
ickkii said:
I've owned 2 gamestop primes, not a problem from either of them really. Exchanged my first one (perfect unit) after unlocking the bootloader for one still under OEM warranty. The one I exchanged it for works great - there's a tiny smidgen of bleed in the top right corner, but you really have to search to see it and that's in a dark room.
I'm in Tampa, Florida.
Keep in mind IPS panels are prone to backlight bleeds. When I returned like 4 tf101s because of backlight bleeds, best buy was practically laughing at me.
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I am sorry, but you sir are a ****...now someone is going to unknowingly buy a prime without a warranty. People like you are why stores are cracking down on exchanges.
onigiri1692 said:
I am sorry, but you sir are a ****...now someone is going to unknowingly buy a prime without a warranty. People like you are why stores are cracking down on exchanges.
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Click to collapse
That's not my fault. It's gamestop's fault for accepting it, its asus's fault for voiding warranty and reselling it with a warranty, and it's the buyers fault for gambling their cash on refurbished devices.
Instead of cracking down on exchanges they could hire employee's that know the products they're selling.
I got mine from Gamestop and only have a tiny amount of bleed in the upper right corner but it's hardly noticeable. If I'm not mistaken, Gamestop opens them, adds their games and apps and then seals them back up so it's possible whoever is doing that is less than careful with them.
Bought mine (C3) from Gamestop today and either I have no significant light bleed, it's not enough to bother me, or I simply don't know what to look for. I saw a photo of someone else's TF light bleed in another thread and mine's nothing like that.
speedysilwady said:
Hey guys, I love the tablet but I am having some serious bad luck lately. Im in Houston and bought a Prime from Gamestop. They told me theres only two Gamestops in South Houston that sell them and both are about 45 minutes to an hour away from my house. So the first one I bought two days ago had a tiny scratch and dead pixels outta the box. I went yesterday to the second gamestop cuz it was 15 minutes closer to return it and after a long drive I had it replaced without a hassle from the manager at gamestop because i had the receipt. She told me that I was the first to ever return the tablet because of a defect and told me I shouldnt worry too much about having to replace them in the future. So I get home and power it on and this one has another dead pixel in a different location and bad light bleed on the right side which the other didnt have and it also had a bunch of force closes popping up on the screen. Both are the latest C3 serial. Im disappointed and going crazy over here guys. Are there that many defective tablets or is my luck just horrible? Gas is expensive these days too, and Im dreading having to go back there again tomorrow and exchange it. Sorry I guess this was more of a rant than anything, but hopefully the third times the charm...
Click to expand...
Click to collapse
I'm not sure if the manager would let you do this, but if you can:
Unbox the ATP in front of the manager and test it out before ringing it up. Might save you the trouble of having to drive back and forth. Explain your situation regarding the defective products that you've had the misfortune to come across, and hopefully they will let you test it out (most likely supervised if so).
ickkii said:
That's not my fault. It's gamestop's fault for accepting it, its asus's fault for voiding warranty and reselling it with a warranty, and it's the buyers fault for gambling their cash on refurbished devices.
Instead of cracking down on exchanges they could hire employee's that know the products they're selling.
Click to expand...
Click to collapse
Of course it's not your fault, it's somebody else's, it always is.
Whoo after three primes i finally got a good one same serial number
I've done hours of research on multiple forums. Most of the issues seem to center around gaps around the screen and dead pixels. I want to believe that the reason I am seeing that almost nobody has a greatly built phone, without any problems, is because everyone is posting and complaining in the "build quality issue" threads.
I bought the S4 on launch day and loved it. Albeit the squeaky/creeking back of the phone, and the "cheap" feel. However, I did break the screen and will be getting a full refund from squaretade (lovely company, wasn't expecting that.)
I had the HTC One X before my S4 and absolutely loved it. I'd really love to pick up a 64gb Black One instead of going back to the S4, but with all of these complaints I'm not sure if I should. I'm pretty certain that I could inspect the phone in the AT&T or Best Buy store before purchasing it, but I don't want to come off as a **** and make them open five phones to find one that is perfect. I will be purchasing it off contract, at around $700, so I cant seem to justify buying one if it isn't perfect. I'm quite OCD and I just wouldn't be okay with that.
So my question is this: Does anyone actually have a perfect One? And if so, what color-size-and purchase date?
Thank you for your time
im about to be on my fifth HTC One and havent gotten a "perfect" one yet .... im pretty aware of how to put the device through a detailed test to check out its battery, screen for dead pixels, speaker sound issues, gaps, vibrate motor, camera lens failure and rattling, squeaks and creaks on the device dude to flex, scratches. the quality control on the HTC One is pretty despicable ... so upset I traded away my Apple iPhone 5
I think mind is about as perfect as they come. Silver 32gb and I got it a few weeks ago
Sent from my HTC One using Tapatalk 4 Beta
By as perfect as the come, what is wrong?
I think I can fall into this catagory...ive had my phone since 5/1 and ive tried my best to find some of these issues that ive read about....
The lines are just perfect...no gaps and no meet points are uneven. Ive also used the dead pixel finder apps and nothing there either...from any viewing angle.
I believe most of the issues ive read about tend to lean towards the international models...but ive seen them on this forum also. At the end of the day "most" units are probably near perfect...but there will always be a few that aren't.
Purchased: 5/1/2013
Silver
32GB
I cannot find any flaws in mine. Bought a couple of weeks ago at the AT&T store straight - first phone out of the box. No gaps, no dead pixels. 32gb black edition. Loving it!
Sent from my HTC One using xda app-developers app
Not a single complaint
I have the silver 64G version and I've had none of the issues about which people have been complaining. No dead pixels, no fast-draining battery (I only have to charge every other overnight and I can get three full days with Power Saver enabled, unless I watch a TV show or movie, Navigate for a while, or have the screen on for an extended period for any other reason), no backlight bleeding through any screen "gaps", no camera issues, no lagginess, etc.. Everything works, looks, and fits exactly right. It's the first of four Android phones I've owned that I don't feel I have to root or overclock, and it works perfectly with stock everything.
I see that there are some people with some legitimate issues with various aspects of their Ones, and I understand their frustrations. A dead pixel is a dead pixel and there's no getting around that. But I also see a number of very vocal people who seem to be looking for problems where there are none. If you* see a slightly brighter shade of backlight at the very top of the screen where the glass meets the aluminum when you hold your phone at an extreme angle and squeeze the sides really hard, that's not a manufacturing defect -- that's you doing your job as an RM for some competitor, being a nitpicking primadona, or just a troll.
* of course, "you" is not you specifically, OP, but the generic "somebody"
xsaqzw said:
I've done hours of research on multiple forums. Most of the issues seem to center around gaps around the screen and dead pixels. I want to believe that the reason I am seeing that almost nobody has a greatly built phone, without any problems, is because everyone is posting and complaining in the "build quality issue" threads.
I bought the S4 on launch day and loved it. Albeit the squeaky/creeking back of the phone, and the "cheap" feel. However, I did break the screen and will be getting a full refund from squaretade (lovely company, wasn't expecting that.)
I had the HTC One X before my S4 and absolutely loved it. I'd really love to pick up a 64gb Black One instead of going back to the S4, but with all of these complaints I'm not sure if I should. I'm pretty certain that I could inspect the phone in the AT&T or Best Buy store before purchasing it, but I don't want to come off as a **** and make them open five phones to find one that is perfect. I will be purchasing it off contract, at around $700, so I cant seem to justify buying one if it isn't perfect. I'm quite OCD and I just wouldn't be okay with that.
So my question is this: Does anyone actually have a perfect One? And if so, what color-size-and purchase date?
Thank you for your time
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Yup, i have one.Silver 32gb
Got it on release day, no gaps, glass is flush, no dead pixels, and my boss has the phone too, black 32 gb, he bought his after playing with mine, hes on Tmo.His black is perfect also
Nothing is wrong but some people might nitpick. I've noticed nothing
Sent from my HTC One using Tapatalk 4 Beta
Mine was purchased straight from HTC and its great. It's just as good as my wife's iPhone or my friends GS4. I don't see any issues with it at all.
Sent from my HTC One using Tapatalk 4 Beta
Thank you for all of the positive feedback everyone!!! I'm still going to make sure the at&t rep will let me take a good look over it, but I think I've made my decision.
Side note:; Are there any de-sense roms yet? Not that I don't like sense.. I loved it on my One X
xsaqzw said:
Thank you for all of the positive feedback everyone!!! I'm still going to make sure the at&t rep will let me take a good look over it, but I think I've made my decision.
Side note:; Are there any de-sense roms yet? Not that I don't like sense.. I loved it on my One X
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Google is your friend. Or since you're already on XDA you might as well check out the Original Android development section.
Oh, and same goes for me. My One appears to be FINE to me. No dead pixels, no body issues, etc. I recently cracked the LCD so I sent it in to HTC for repair and hopefully they don't mess anything up to take away from that 'perfection'.
I have some very small issues with mine if I was nitpicking, like the slightest of unevenness between the screen/speaker grills. Also a small gap in the top left corner (extremely small). But don't affect usage in any way and I can only tell if I closely examine. My previous one had dead pixels which annoyed me - so I exchanged it. But nothing worth exchanging here, IMO.
badams1 said:
I think I can fall into this catagory...ive had my phone since 5/1 and ive tried my best to find some of these issues that ive read about....
The lines are just perfect...no gaps and no meet points are uneven. Ive also used the dead pixel finder apps and nothing there either...from any viewing angle.
I believe most of the issues ive read about tend to lean towards the international models...but ive seen them on this forum also. At the end of the day "most" units are probably near perfect...but there will always be a few that aren't.
Purchased: 5/1/2013
Silver
32GB
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I'm with you and have a 32gb silver with zero issues. My g/f has a 64GB silver with no issues either.
No issues here
No dead pixels, battery lasts the day or more depending on usage, no fit issues that I can see, no random reboots or anything. Really like the device. :good:
Cosmetically, my phone is flawless no gaps lifts or anything. Screen is perfect no dead/stuck pixels and couldn't be happier with it. I know some have knocked the durability of the one but I've been caseless for 2 weeks and not even a single grain of chipping on the black finish.
I have a perfect one
I'm not that happy with the build quality on mine as I expected more from "ZeroGap and Unibody". I come from Galaxy Note N7000, and I was really expecting Apple quality.
Mine is not that bad as some photo's of others complaining, but my upper speaker grill is lower than the screen, so when I swipe from the top, I can feel the sharp edge of the screen. The bottom speaker grill is on the same level as the screen so no bumps there.
Next, there's a thin black plastic that wraps around the screen. On the left upper corner, this black plastic is partially stuck inside and partially sticking out more than the other sides. It was annoying me until I wrapped around a case that covers them. I had a Nokia 920 which also has this kind of black thin plastic, and the N920 had a perfect black strip around the screen. Nokia can do it, why can't HTC do it?
Going to the camera (major deciding factor for me), sometimes the photo looks really blurry on 1/3 of the left and right (landscape mode) while it's perfectly sharp in the center. This is because optical image stabilization over-reacts and blurs the image. This doesn't happen all the time, but it happens enough times that it bothers me. Also when taking pictures of the blue sky and look on a computer, the pixels are garbage and artificial looking. Low light pictures and macro pictures are pretty good.
I have a 32GB silver AT&T HTC One, and Android Revolution HD 10.2.
Mine is perfect, but then again I don't go looking for reasons to complain...
Went to Costco with my GF, we looked at 3 HTC ones and chose the best of the 3.
Ours don't have gaps, glass is pretty flush and no dead pixels. I think we got lucky.
Hi.
Basically I bought a Nexus 9 and noticed a Dead Pixel (or something of the sort, I have no idea what it is) in the lower left portion of the screen. I contacted Google Support once, and they told me they can't give me a replacement. It was at this point I rang the next day and said I wanted to return it (I'd only had it 2 days) and they said a Dead Pixel does warrant a replacement. Now, on the return email it said that Google Specialists will take a look at the faulty tablet, and if deemed fine will ask me to return the replacement. Considering the first Google employee I spoke to said this was not an issue, is there a chance I'll have to send a replacement back and be stuck with my original one? That dead pixel was driving me absolutely nuts. Just wondering if anyone had any experience with the returns procedure of Google.
Thanks.
Depending on the country you live there are laws that over write what goggle will tell you. A dead pixel is a definite fault that warrants a return. In the old days led monitors had a dead pixel clause. Less than 3 didn't warrant a return. These days 1 is a reason.
doogfar said:
Depending on the country you live there are laws that over write what goggle will tell you. A dead pixel is a definite fault that warrants a return. In the old days led monitors had a dead puzzle clause. Less than 3 didn't warrant a return. These days 1 is a reason.
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I'm from the UK but the fact 1 is a reason is comforting.
Thanks for the reply though. The returns process has been extremely good, I rang yesterday to arrange a replacement and it has been shipped today already, I'll probably get it tomorrow
From the UK here, I requested an RMA last Thursday due to a dead pixel and screen bleed. The process for me was really straightforward once I had rang them. They sent a replacement unit through yesterday but unfortunately that's even worse than my original. So I rang them again and they were really helpful. I've requested a refund so I'm going to send back my old unit first then they will send more shipping materials to send back my replacement then refund my money once it's all complete. Hope it all carries on as smooth as it has so far.
Braderzf50 said:
From the UK here, I requested an RMA last Thursday due to a dead pixel and screen bleed. The process for me was really straightforward once I had rang them. They sent a replacement unit through yesterday but unfortunately that's even worse than my original. So I rang them again and they were really helpful. I've requested a refund so I'm going to send back my old unit first then they will send more shipping materials to send back my replacement then refund my money once it's all complete. Hope it all carries on as smooth as it has so far.
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Ah, guess you got quite lucky. The first time there seemed to be an absolute doughnut on the other end of the phone. He couldn't comprehend what a dead pixel was, got me send him a photo and then replies saying they can't replace it.
I had a bit more luck the second time round, my plan was to just straight up return it and just buy a new one with the refunded money. The woman asked why I wanted to return it, I explained the situation and she said she can arrange a replacement for me right now. The only thing I'm worried about is whether it's a dead pixel or not. Aren't dead pixels normally black? This is like really white, it might be a scratch on the inner surface of the screen or something, but it shows up on all backgrounds apart from Black. I guess we'll see what happens once I return it.
Are you thinking of buying another one with the refunded money? I can't wait to get my hands on a perfect one, it was just buttery smooth and such a pleasure to use. It's got such a premium feel to it, gives the iPad a run for it's money.
Dead pixels don't necessarily mean black.
It could mean, its RGB toggles are out of whack, and end up lighting up fully, causing full bright white.
If that's the case, you have grounds for a refund / exchange. Under UK's Distance Selling Regulations, which is now changed to Consumer Contracts Regulations, you are able to return it within 7 WORKING days (essentially, could last from a Friday to the Tuesday, 11 days later) of receiving your goods.
If Google gives you this dead pixel policy BS, then UK law will override it. If however you're over the 7 day period, it gets a little tricky, but you're still protected from the Sale of Goods Act 1979, which states that sellers must provide replacements, or refunds on defective products.
And a dead pixel is a clear defect, for you, for me, for the judge, and jury.
FazCapone said:
Ah, guess you got quite lucky. The first time there seemed to be an absolute doughnut on the other end of the phone. He couldn't comprehend what a dead pixel was, got me send him a photo and then replies saying they can't replace it.
I had a bit more luck the second time round, my plan was to just straight up return it and just buy a new one with the refunded money. The woman asked why I wanted to return it, I explained the situation and she said she can arrange a replacement for me right now. The only thing I'm worried about is whether it's a dead pixel or not. Aren't dead pixels normally black? This is like really white, it might be a scratch on the inner surface of the screen or something, but it shows up on all backgrounds apart from Black. I guess we'll see what happens once I return it.
Are you thinking of buying another one with the refunded money? I can't wait to get my hands on a perfect one, it was just buttery smooth and such a pleasure to use. It's got such a premium feel to it, gives the iPad a run for it's money.
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I'm of the same opinion on the tablet, absolutely love it. I think I'm going to wait it out for a couple of months until they sort their QC issues out, but I'm definitely going to get another one.:good: