I have noticed that when I record video with the Thunderbolt that the picture quality is out of this world but the sound quality is terrible at best. I can barely hear my TV playing just 6 or 7 feet away from me. Anyone else have this problem?
I am running Infected ROM but have had this problem since it came out of the box.
Also, I was wondering, if I called VErizon support on this, could they tell that I had my phone rooted just by being on the phone with them?
This issue has been discussed on xda as well as a few other forums (htcs own community as well). I havent found an explanation or anything that fixes it unfortunately. I'm kinda upset about this since I'm constantly taking videos on my phone.
Sent from my ADR6400L using XDA App
sm0k3y-TB said:
I have noticed that when I record video with the Thunderbolt that the picture quality is out of this world but the sound quality is terrible at best. I can barely hear my TV playing just 6 or 7 feet away from me. Anyone else have this problem?
I am running Infected ROM but have had this problem since it came out of the box.
Also, I was wondering, if I called VErizon support on this, could they tell that I had my phone rooted just by being on the phone with them?
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Click to collapse
They don't know you're rooted. I exchanged my Moto droid 4 times, it was rooted each time. I often called them and they would just send me another. The buttons kept going bad on my phones. Bad luck I guess.
It uses the mic at the bottom of the phone (same one for phone calls) so make sure you're not covering that up. And it seems that unless whatever you're recording is close, you'll have issues. There was a post somewhere from someone who contacted HTC and was told it was due to the noise cancelling software
Well at least if its software related maybe it can be fixed in the first update. It's a shame to have such great video quality with such horrendous sound.
PJnc284 said:
It uses the mic at the bottom of the phone (same one for phone calls) so make sure you're not covering that up. And it seems that unless whatever you're recording is close, you'll have issues. There was a post somewhere from someone who contacted HTC and was told it was due to the noise cancelling software
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ignore what I posted, I am tired and that was stupid lol.
Related
I know there was a topic on this prior, but is anyone else noticing just a really bad quality in the earpiece when making phone calls? Its a very noticeable hissing noise.. is this on all phones?
badboyg200 said:
I know there was a topic on this prior, but is anyone else noticing just a really bad quality in the earpiece when making phone calls? Its a very noticeable hissing noise.. is this on all phones?
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Return it if you can. I did this and my new one has no issues unless calling VZW.
Additional question: Is this hissing only experienced during cellular calls, or noticed in other formats as well? Got a note 2 on the way but won't be able to activate it for a week or so, want to test for common problems without activating/slapping in a sim card.
Happens only during voice calls
Sent from my SCH-I605 using xda premium
Never had this when calling both land lines and cell phones. I'd exchange it. With a problem like this it shouldn't take more than 10 minutes (ignoring you'll have to go through settings again). FYI I had to return one and they looked for superuser in my apps drawer when I did.
I have searched the forums in hopes that I would find a similar issue to no avail. It seems that whenever I receive a conference call I am having issues hearing the one of the callers.
For instance, my boss will call me and then we will connect to a third person. I will be able to hear my boss just fine, but the third person's audio will go in and out. When the 3rd person starts talking, I will hear them ok but then their voice will start to trail off.
Does anyone have similar issues or do I just have a lemon?
It's a hardware problem
g4me0v3r said:
I have searched the forums in hopes that I would find a similar issue to no avail. It seems that whenever I receive a conference call I am having issues hearing the one of the callers.
For instance, my boss will call me and then we will connect to a third person. I will be able to hear my boss just fine, but the third person's audio will go in and out. When the 3rd person starts talking, I will hear them ok but then their voice will start to trail off.
Does anyone have similar issues or do I just have a lemon?
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My wife has this, and found several threads on AndroidForums on this. Basically, it's a design issue with the HTC One, regardless of carrier. I'm working to get hers replaced now.
Slappy_G said:
My wife has this, and found several threads on AndroidForums on this. Basically, it's a design issue with the HTC One, regardless of carrier. I'm working to get hers replaced now.
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Yeah, it's really unfortunate because the phone is rock solid otherwise. But I am way past the return policy and I just deal with it since the phone works well in every other department.
Was having mic issues sort of similar to yours but I've seen others report that. Had mine replaced and I had to yell into the.mic. sold my HTC one to pay it off and got the nexus 5. No mic issues. Haven't tried conference but well see.
Sent from my Nexus 5 using xda app-developers app
Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
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Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
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Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
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Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
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Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
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Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
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Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
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Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Click to expand...
Click to collapse
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
Click to expand...
Click to collapse
Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that
Maybe some one can help me out here....recently purchased a Z2 and everything is running wonderfully on it, BUT I have struggled to get get good quality out of the earpiece. I can not pinpoint what the problem is, and my service provider and local Sony Centre refuse to help me out because the phone is imported. Almost every single call I have made has a terrible static, tinny sound. At times its better, other times I cannot even hear the other person on the other line. I have changed sim cards which didn't really help, tried other service provider sim cards which helped only a little. The strange thing is that when I run the diagnostics app on the phone, my ringtone playing through the earpiece is crystal clear and sounds really good. Also if I plug headphones in, the call quality improves immensely. I have read that the .314 firmware upgrade is supposed to enhance the call quality of the Z2 but I'm not sure if its addressing the specific issue I am having, also the firmware update is not available yet in my country. I don't want to send the phone back to Europe even though I have a warranty through the retailer that sold me the phone because who knows how long it will take for them to sort this out?! Has anyone experienced what I am experiencing? Do all Z2's have crappy, static, tinny call quality?
guitarhsredda15 said:
Maybe some one can help me out here....recently purchased a Z2 and everything is running wonderfully on it, BUT I have struggled to get get good quality out of the earpiece. I can not pinpoint what the problem is, and my service provider and local Sony Centre refuse to help me out because the phone is imported. Almost every single call I have made has a terrible static, tinny sound. At times its better, other times I cannot even hear the other person on the other line. I have changed sim cards which didn't really help, tried other service provider sim cards which helped only a little. The strange thing is that when I run the diagnostics app on the phone, my ringtone playing through the earpiece is crystal clear and sounds really good. Also if I plug headphones in, the call quality improves immensely. I have read that the .314 firmware upgrade is supposed to enhance the call quality of the Z2 but I'm not sure if its addressing the specific issue I am having, also the firmware update is not available yet in my country. I don't want to send the phone back to Europe even though I have a warranty through the retailer that sold me the phone because who knows how long it will take for them to sort this out?! Has anyone experienced what I am experiencing? Do all Z2's have crappy, static, tinny call quality?
Click to expand...
Click to collapse
Hey there, sadly i experienced the same. I came from SGSIII, and the difference of call quaility is not compareable. I've heard and read that this is a Sony illness and there's been long time ago. Recently i flashed .314 ROM however that hasn't been released in my country either. I don't want to depress you but the quality hasn't changed at all. Tried every f....ing Sound Settings, but not a step forward.
I'm desperately waiting for the next release of firmware, maybe there'll be some improvement.
kirby76 said:
Hey there, sadly i experienced the same. I came from SGSIII, and the difference of call quaility is not compareable. I've heard and read that this is a Sony illness and there's been long time ago. Recently i flashed .314 ROM however that hasn't been released in my country either. I don't want to depress you but the quality hasn't changed at all. Tried every f....ing Sound Settings, but not a step forward.
I'm desperately waiting for the next release of firmware, maybe there'll be some improvement.
Click to expand...
Click to collapse
Thanks for the feedback. Today I started using a different service provider and I must say that the calls have improved a lot. Will be testing more networks through out the week, but i think the call quality issues may be network related! The calls still have a fuzzy quality to them but not as bad.
guitarhsredda15 said:
Thanks for the feedback. Today I started using a different service provider and I must say that the calls have improved a lot. Will be testing more networks through oit the week, but i think the call quality issues may be network relqted! The calls still have a fuzzy quality to thwm but not as bad.
Click to expand...
Click to collapse
Interesting. My provider(T-mobile) says they provides HD call quality. Honestly: i believe them. Ridiculous, the first Ericsson phone i had gave me better sound. I think it's all software related, c'mon Sony, don't ruin this great phone with this annoying incident.
kirby76 said:
Interesting. My provider(T-mobile) says they provides HD call quality. Honestly: i believe them. Ridiculous, the first Ericsson phone i had gave me better sound. I think it's all software related, c'mon Sony, don't ruin this great phone with this annoying incident.
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Click to collapse
I must say its a really confusing issue. I am getting mixed results on the other sim so far, when the calls are good then they are GREAT! I have reverted back to my old sim and am now getting OK call quality, still fuzzy but bearable. It just confuses me that the diagnostics tests gives me a lovely rich sound out of the earpiece, but then an actual call is absolute rubbish! Maybe its an antennae issue???
Hi,
I am curious to know if anyone else has experienced this issue or if I have been very unlucky to get the same issue on two different phones!
The issue is; when recording video or recording just sound in any sound recorder app, the playback come out very poorly and inconsistent. The sounds wavers in volume and quality, frankly, it's not much use.
To be clear, this is only when playing back recordings made by the user. Audio playback for websites and MP3 is perfectly fine.
I can only find one mention of this when Googling and that was on this forum here https://forum.xda-developers.com/swift-2/help/record-sound-swift-2-t3632541.
This sounds very much like the issue but there was no further mention of it.
Having already returned two, I'm not prepared to go through the stress of dealing with their awful customer service again (had to fall on my sword to Amazon to get the last one replaced only to find it had the same issue).
Given that there are 2,250 reviews for this device on amazon, I would really like to know if anyone else has noticed this? I am assuming, if it IS a firmware fault, then it will be fixed in further updates but it's incredibly annoying as I have what is otherwise a pretty good phone!
I don't use the video function THAT much but I would like the option to do it with decent sound if ever required!
Any feedback on this would be very much appreciated.
(I have previously factory reset the phone and tried the secondary audio codec in the video settings but neither made any difference).
I tried to record some sound yesterday and it came out awfully. Annoying indeed. (oh and my phone was factory reset since upgrading to Nougat)
Now I've never even tried to do this until today (and I've had the phone since spring) so it's not very important to me - but I'll mention it to Wileyfox on a forum where I know they're listening in.
dryhte said:
I tried to record some sound yesterday and it came out awfully. Annoying indeed. (oh and my phone was factory reset since upgrading to Nougat)
Now I've never even tried to do this until today (and I've had the phone since spring) so it's not very important to me - but I'll mention it to Wileyfox on a forum where I know they're listening in.
Click to expand...
Click to collapse
Thanks, that would be great. Good to know I'm not the only one! I sent it back to Wileyfox explicitly detailing the fault but all they did was keep it for three weeks and perform a factory reset. Very disappointing. Hopefully, this will be addressed in a future update.
philpott1974 said:
Thanks, that would be great. Good to know I'm not the only one! I sent it back to Wileyfox explicitly detailing the fault but all they did was keep it for three weeks and perform a factory reset. Very disappointing. Hopefully, this will be addressed in a future update.
Click to expand...
Click to collapse
Hi Phil, I tried this today in normal circumstances (= not a noisy concert) and it seems to work fine when I just record my voice and footsteps
Was your issue also related to noisy circumstances? That would be a valuable information for Wileyfox.
dryhte said:
Hi Phil, I tried this today in normal circumstances (= not a noisy concert) and it seems to work fine when I just record my voice and footsteps
Was your issue also related to noisy circumstances? That would be a valuable information for Wileyfox.
Click to expand...
Click to collapse
Hi, no, the environment makes no difference, I can record me talking or a loud guitar or music from my laptop and they all sound terrible. I will try to upload an example if I am able to on this site.
philpott1974 said:
Hi, no, the environment makes no difference, I can record me talking or a loud guitar or music from my laptop and they all sound terrible. I will try to upload an example if I am able to on this site.
Click to expand...
Click to collapse
Or maybe I won't as it's not letting me!