Phone not recognized - Thunderbolt Q&A, Help & Troubleshooting

Hello im trying to use my tbolt as a mas storage device but my computer wont recognize my phone but when i try using the htc sync it will work any ideas tried uninstalling htc sync and the drivers but no luck any ideas on how i can get my computer recognize my phone as a mass storage by the way im using xp sp 3.

No guarantees, but have you tried downloading the android sdk and choosing to install the usb drivers?

letzgostate said:
No guarantees, but have you tried downloading the android sdk and choosing to install the usb drivers?
Click to expand...
Click to collapse
i think i tried already but not sure ill try with the android sdk again.

Did you install all the drivers that are on the cdfs partition when you plugged in the phone?
Sent from my ADR6400L using XDA Premium App

You need to download the sync drivers.
http://www.htc.com/us/support/thunderbolt-verizon/downloads/

ScoobarSTI said:
You need to download the sync drivers.
Click to expand...
Click to collapse
Those are the sync drivers im using but no luck yet tried to uninstall and reinstall but no luck.

nerozehl said:
Did you install all the drivers that are on the cdfs partition when you plugged in the phone?
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
On this one i think i installed all them the issue here is that when i plug my phone it let me know that new hardware has been found then it starts with the installation some will install but i think there is one or two the just sit searching but nothing happens and then i try to closed out but it freezes up on me and when i turn off debugging then it closes out but if i try to install them with debugging off nothing comes up.

another thing i used my phone with acomputer runnig windows 7 and it worked so im guessing its a prblem with xp

I think pdanet has the drivers when you install it if you don't know how to manually add them.
Sent from my Thunderbolt using XDA Premium App

I don't know if this will work for you, but it worked for me...
When you plug your phone in via a usb cable, you will see a Verizon Mobile drive pop up on under "My Computer"
If you open it, there is a folder in there called DRV. There is a file called something like WM_driver installer. I installed that.
Then I go to my phone chose to connect as a disk drive (I have mine set to charge only by default).
Then I click on my removable disk and I can see my phone's data then.

Dnakaman said:
I don't know if this will work for you, but it worked for me...
When you plug your phone in via a usb cable, you will see a Verizon Mobile drive pop up on under "My Computer"
If you open it, there is a folder in there called DRV. There is a file called something like WM_driver installer. I installed that.
Then I go to my phone chose to connect as a disk drive (I have mine set to charge only by default).
Then I click on my removable disk and I can see my phone's data then.
Click to expand...
Click to collapse
ill try it tonight lets see if it work

Related

ADB Problem

when i try to run a .bat to root my phone it alwasy says waiting for device and i would click adb and still nothing. i installed htc sync and uninstalled it as well. it is also on usb debug.
cbwhat said:
when i try to run a .bat to root my phone it alwasy says waiting for device and i would click adb and still nothing. i installed htc sync and uninstalled it as well. it is also on usb debug.
Click to expand...
Click to collapse
Be sure that there aren't any programs on your computer that are interfering, such as any USB tethering programs, music sync, anti virus etc. When I have the pdanet program running on my computer adb will always say "device offline"
Sent from my PG86100 using XDA App
k2buckley said:
Be sure that there aren't any programs on your computer that are interfering, such as any USB tethering programs, music sync, anti virus etc. When I have the pdanet program running on my computer adb will always say "device offline"
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
nope nothing but chrome
Is your phone plugged in one charge only with USB debugging mode on?
BDawgTrap said:
Is your phone plugged in one charge only with USB debugging mode on?
Click to expand...
Click to collapse
yes i did.
Might have to uninstall the usb and adb drivers from your computer then reconnect your phone to computer and let it install the drivers again and that should work. If using windows use device manager to install driver
Sent from my PG86100 using XDA App
Can you get adb to run correctly?

Samsung Galaxy S3 not recognized (with drivers)

I have installed Samsung USB Drivers manually and also tried Kies to install the newest drivers, but my Samsung Galaxy S3 still isn't recognized by my computer. What can I do?
EDIT: It only works sometimes, so when I plug it out and in like 10 times, maybe I'm lucky and it will connect once.
Rankiz said:
I have installed Samsung USB Drivers manually and also tried Kies to install the newest drivers, but my Samsung Galaxy S3 still isn't recognized by my computer. What can I do?
Click to expand...
Click to collapse
Switch off the phone.connect to PC.turn it on....it all surely get recognised...
Still don work means do a factory reset
Sent from my Micromax A60 using XDA
I have the same problem. My VSGS3 works with my W8 laptop but not my W7 desktop (at all). The only thing I can assume that it would be is MTP issues with Truecrypt (my desktop is encrypted). I cannot get it to work at all.
take a look at this thread...
http://forum.xda-developers.com/showthread.php?t=1652004&page=1
dont seem like there is a solution yet.
Really???? S3 Not Recognized?
Maybe I missed something in this thread but is this really the case??? The S3 cannot be recognized as a USB storage device by Windows? I accidentally left my SD card out and now have videos I need to transfer to PC, but cannot via email or any other means I can find. Anybody have a solution? I have installed the Samsung drivers but still not recognized . . . HELP!!!
gregn said:
Maybe I missed something in this thread but is this really the case??? The S3 cannot be recognized as a USB storage device by Windows? I accidentally left my SD card out and now have videos I need to transfer to PC, but cannot via email or any other means I can find. Anybody have a solution? I have installed the Samsung drivers but still not recognized . . . HELP!!!
Click to expand...
Click to collapse
No USB storage for GS3 internal memory.
Sent from my GT-I9300 using xda app-developers app
You can use MTP mode to copy the files to the computer.
The device will appear with a phone-logo in 'My Computer'
Just plug Samsung USB cable into USB port on a PC with the Samsung USB drivers installed and cut and paste as many GB as you want .SD Phone or EXT SD card via Windows Explorer as normal .
jje
This problem is quite depressing Has a restore fixed it for anyone?
I use mac OSX and after searching for a month or so, I couldnt find a solution to connect via USB. So now I use 'Air Droid' app from Play Store. Its pretty good and simple!! Plus, you can do alot more stuff like send or read SMS from PC.. Dont need to connect via USB anymore
I found that installing that rootkit installed the drivers to connect via USB - didnt root it just installed it for the drivers. THANKS!
I am having the same problem.
My Galaxy S3 charges when connected to computer via USB.
But is not detected in USB Debugging or regular mode.
Which windows version are u using. Try installing pdanet.exe on ur pc
Sent from my GT-I9300 using xda app-developers app
You must know what windows you use, 32 bit or 64 bit? Download Kies through Samsung website, make sure got right software.
Sent from my GT-I9300 using Tapatalk 2
If you are using x64 Windows 7 this will EXE file can be found here:
C:\Program Files (x86)\Samsung\Kies\USB Driver\SAMSUNG_USB_Driver_for_Mobile_Phones.exe
back this up and then you can remove KIES. This is all you need to have your phone connected without ever really needing KIES.
Or you can use the driver provided by the TOOLKIT that MSKIP has designed (thanks - love it).
Cheers,
try disabling usb debugging
it worked for me
AbdallaKhalid said:
try disabling usb debugging
it worked for me
Click to expand...
Click to collapse
nothing has worked for me. I have not tried the toolkit but I installed drivers from the TeamEpic's easy root as described by QBKing77 and those have not worked since I installed twrp
One more to this incredible situation :angel:
experienced the same on my win7 64 bit. I removed it on the faulty usb port to another one and then luckily the driver installation went fine. Weird but worked.
Sent from my GT-I9300 using xda app-developers app
YES!
Disabled USB Debugging and it worked!
Cheers @AbdallaKhalid

stock jellybean and computer conectivity question

i have installed the stock jellybean rom from here but since doing so i have noticed that when i connect my phone to the computer via usb cable my computer does not bring up the 'autoplay' options allowing me to access the phones storage and be able to drag and drop files to the phone etc.
I have tried installing kies so i can transfer files this way (pictures/videoe etc) but the computer dose not seem to see the phone?
any ideas
thanks
Phone should be in Windows explorer .
jje
JJEgan said:
Phone should be in Windows explorer .
jje
Click to expand...
Click to collapse
sorry can you explain more what you mean by this?
i am using windows vista on my computer, are you saying there is another way of detecting my phone when it is connected to the computer via the usb?
when i click on 'start' then 'my computer' i can see the drives on the computer etc but no phone attatched where i would normally see it.
Then that usually means you have no USB drivers installed for the phone .
jje
Try reinstall usb driver for vista version.
Jellybean is still under beta. Bugs are inevitable.
Sent from my GT-I9300 using xda app-developers app
Drivers were installed when adb was installed, also when toolkit was installed.
Sent from my GT-I9300 using xda app-developers app

No rom installed s-off have recovery cant install rom

I have s-off a recovery installed but i didnt put a rom om my phone to install after the wipe. I have attempted to us the sideloader but adb wont regognize my device. I have also tried multiple usb ports and another pc and nothing is working. any help is appreciated!
With the phone plugged in to the computer, what is shown in device manager for devices? Is there a yellow exclamation point beside one of them? If not you may have to load a different driver manually.
If you can't get sideload to work, you could always by an otg cable, load a ROM on to a flash drive connect the otg cable to the cash drive, and do it from there.
Sent from my HTC6435LVW using xda app-developers app
If you have twrp just mount USB storage and push a ROM to your phone.
Sent from my SCH-I535
ok well in my device manager it does show my phone and it does show a triangle next to it and it doesn't detect my phone automatically. How do install the drivers myself and where do I get those drivers. I have tried to do the sideloader thing but adb does not detect my phone. and that otg cable looks cool but how exactly does it work?
henslo said:
If you have twrp just mount USB storage and push a ROM to your phone.
Sent from my SCH-I535
Click to expand...
Click to collapse
what do you mean mount usb?
Will a USB-OTG cable work?
Sent from my HTC6435LVW using xda app-developers app
Delete current drivers and Google the correct updated drivers for your device install them restart your computer. Plug your phone in see if it's recognized.
In twrp recovery go to mounts and storage select mount USB storage. Should be able to put a ROM on your internal storage.
Sent from my SCH-I535 using xda app-developers app
henslo said:
Delete current drivers and Google the correct updated drivers for your device install them restart your computer. Plug your phone in see if it's recognized.
In twrp recovery go to mounts and storage select mount USB storage. Should be able to put a ROM on your internal storage.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I'm using a droid dna.there is no usb storage. Also Ive tried to reinstall the drivers but it was no good.
maceprimus said:
I'm using a droid dna.there is no usb storage. Also Ive tried to reinstall the drivers but it was no good.
Click to expand...
Click to collapse
You have no internal storage???? Really? I'm sure you do.At least 16gig lol
Sent from my SCH-I535 using xda app-developers app
maceprimus said:
ok well in my device manager it does show my phone and it does show a triangle next to it and it doesn't detect my phone automatically. How do install the drivers myself and where do I get those drivers. I have tried to do the sideloader thing but adb does not detect my phone. and that otg cable looks cool but how exactly does it work?
Click to expand...
Click to collapse
Its a little cable that plugs into your phones charging port, and on the other side there is a spot to plug in USB items.
Sent from my HTC6435LVW using xda app-developers app
This forum is now closed. hyphidragon and I were finally able to figure it out. I would really like to thank him for all the time he put in to helping me out. The solution was to flash a older stock hboot and then to run a program that returned it to stock s-off a couple builds behind. If you have the same problem and need help just give him a message and he'll be sure to help you out. Thanks for all he work guys!

USB Device Not Recognized - Windows 8

So I have a Samsung Vibrant(just got it recently) and I'm having problems when i connect it to the computer. It gives me an USB device not recognized on my windows 8 computer. I have spent all morning searching and reinstalling drivers and trying my old pc and new cables and i found out that my old windows 7 computer with 4GB of ram and an overloaded hard drive will detect my device the problem there is it not my main computer and i dont want to have to connect all the vga cables boot it up connect mouse and ect to use this computer just to be able to copy files, and do other things from my computer to my phone I dont know why my main computer dell inspiron windows 8 will not work when it was a couple of days ago when i had a problem with conectivity and had to flash back to stock but now it wont connect. could someone help me? Here's a list of things i've tried
installing kies
installing adb again
aoi tool and then drivers
a bunch of diffrent drivers found on the fourms
diffrent usb cable
i would like to be able to do it on my main computer but its not working if someone could help that would be great
also please dont hate on me for having windows 8 jk i dont care :good:
I'd have to say that your drivers are all scrambled. Look up "android SDK" here on xda and install that for a bigger variety of drivers. Or just download Google's USB driver and manually install it through device manager which always works for me. Windows 8 is new and very complicated.
Vono123 said:
I'd have to say that your drivers are all scrambled. Look up "android SDK" here on xda and install that for a bigger variety of drivers. Or just download Google's USB driver and manually install it through device manager which always works for me. Windows 8 is new and very complicated.
Click to expand...
Click to collapse
I will try this when I get home from school this afternoon but i have tried downloading android SDK(adb correct?) and then going into device manager and then going to downloads/adb/sdk/exstras/google/usb drivers and it never finds anything.
apples723 said:
I will try this when I get home from school this afternoon but i have tried downloading android SDK(adb correct?) and then going into device manager and then going to downloads/adb/sdk/exstras/google/usb drivers and it never finds anything.
Click to expand...
Click to collapse
Android SDK is installed in the main drive right? local disk c?
You have to click the folder (usb_driver) and then click update.
In the android sdk folder there should be and exe file called SDK manager. There you will be able to download all the drivers for your current android version also the latest Google drivers and SDK tools etc.
I was stuck on this process for a long time because it allways works different for everybody. Just keep me posted on what you do I'm more than glad to help.
Vono123 said:
Android SDK is installed in the main drive right? local disk c?
You have to click the folder (usb_driver) and then click update.
In the android sdk folder there should be and exe file called SDK manager. There you will be able to download all the drivers for your current android version also the latest Google drivers and SDK tools etc.
I was stuck on this process for a long time because it allways works different for everybody. Just keep me posted on what you do I'm more than glad to help.
Click to expand...
Click to collapse
everything is up to date in the sdk manager do i need to reinstall it? also it still wont find the drivers i have atatched some png files take a look the picktures and it will show you the where the drivers are and what im selecting
EDIT****
I forgot to mention i tried it at school on a windows 8 computer and it worked fine its my crappy computer thats only five months old
apples723 said:
everything is up to date in the sdk manager do i need to reinstall it? also it still wont find the drivers i have atatched some png files take a look the picktures and it will show you the where the drivers are and what im selecting
EDIT****
I forgot to mention i tried it at school on a windows 8 computer and it worked fine its my crappy computer thats only five months old
Click to expand...
Click to collapse
So what exactly happens when you click update? What does it say?
Is your PC up to date? (update wise)
Do you have the the drivers for the phone itself like samsung drivers?
And did you try rebooting your PC after installing your drivers? <-- that is important. You should always reboot after install or uninstalling drivers otherwise you'll end up scrambling them.
From the pictures it shows you have the drivers but I'd also try going deeper than usb_driver, try clicking on i386 or amd64.
Vono123 said:
So what exactly happens when you click update? What does it say?
Is your PC up to date? (update wise)
Do you have the the drivers for the phone itself like samsung drivers?
And did you try rebooting your PC after installing your drivers? <-- that is important. You should always reboot after install or uninstalling drivers otherwise you'll end up scrambling them.
From the pictures it shows you have the drivers but I'd also try going deeper than usb_driver, try clicking on i386 or amd64.
Click to expand...
Click to collapse
i have the latest update from microsoft and yes i have the drivers for my phone itself and i rebooted a right after i installed the drivers and then unisntalled and i have gone into i386 and amd64 give me a second and i upload a picture of the error
EDIT
i uploaded the pictue of the error im getting
apples723 said:
i have the latest update from microsoft and yes i have the drivers for my phone itself and i rebooted a right after i installed the drivers and then unisntalled and i have gone into i386 and amd64 give me a second and i upload a picture of the error
EDIT
i uploaded the pictue of the error im getting
Click to expand...
Click to collapse
OK make sure there are no HTC drivers on your PC. When you hook up your phone does USB storage work or anything like that?
Check those out and then I want you to go to Google, download pdanet latest version via pc (dont install yet) and go to the play store and install on your phone turn on USB debugging and the install non market apps and hook your phone up to the computer. Then install pdanet via PC and see if that works. HTC drivers get in the way of Samsung's BTW.
Vono123 said:
OK make sure there are no HTC drivers on your PC. When you hook up your phone does USB storage work or anything like that?
Check those out and then I want you to go to Google, download pdanet latest version via pc (dont install yet) and go to the play store and install on your phone turn on USB debugging and the install non market apps and hook your phone up to the computer. Then install pdanet via PC and see if that works. HTC drivers get in the way of Samsung's BTW.
Click to expand...
Click to collapse
you want me to install pdanet on my phone too and by the way there is no htc drivers that are on my computer
apples723 said:
you want me to install pdanet on my phone too and by the way there is no htc drivers that are on my computer
Click to expand...
Click to collapse
OK good and yes its in the play store for free but I don't think you have to install it but it makes the process more easy for ya.
You do have usb debugging and install non market apps checked right? You need those on.
Vono123 said:
OK good and yes its in the play store for free but I don't think you have to install it but it makes the process more easy for ya.
You do have usb debugging and install non market apps checked right? You need those on.
Click to expand...
Click to collapse
still giving me the error i think its my computer because it works on our family laptop school computer and basment computer how do i totally unistall drivers not from device manager theres a difrent way i think not sure
apples723 said:
still giving me the error i think its my computer because it works on our family laptop school computer and basment computer how do i totally unistall drivers not from device manager theres a difrent way i think not sure
Click to expand...
Click to collapse
I want you to uninstall all your Samsung drivers(not android SDK) under control panel/uninstall programs. If you see something like Samsung kies definitely uninstall it. Reboot your computer and follow this guide for windows 8:
http://forum.xda-developers.com/showthread.php?t=2038555
After this if it doesn't work I'd recommend pulling out your old computer for android modding lol. I'll still look up some threads for your problem. Let me know what's going on after that. Make sure when you follow that guide your phone can not be plugged in the computer. And when you plug your phone into the computer after everything is done and after you reboot your computer for the second time, USB debugging has to be off and when phone is done unplug and turn back on USB debugging and plug back in and wait for that. Adb should work.
[Edit] you can also try running your drivers in windows 7 compatibility. Sorry I couldn't help much.
Vono123 said:
I want you to uninstall all your Samsung drivers(not android SDK) under control panel/uninstall programs. If you see something like Samsung kies definitely uninstall it. Reboot your computer and follow this guide for windows 8:
http://forum.xda-developers.com/showthread.php?t=2038555
After this if it doesn't work I'd recommend pulling out your old computer for android modding lol. I'll still look up some threads for your problem. Let me know what's going on after that. Make sure when you follow that guide your phone can not be plugged in the computer. And when you plug your phone into the computer after everything is done and after you reboot your computer for the second time, USB debugging has to be off and when phone is done unplug and turn back on USB debugging and plug back in and wait for that. Adb should work.
[Edit] you can also try running your drivers in windows 7 compatibility. Sorry I couldn't help much.
Click to expand...
Click to collapse
ive tried so many things i give up it makes me mad that any other computer even ones with windows 8 on them it works fine with out any sepecial installation but on my current computer it doesnt
apples723 said:
ive tried so many things i give up it makes me mad that any other computer even ones with windows 8 on them it works fine with out any sepecial installation but on my current computer it doesnt
Click to expand...
Click to collapse
I think I know what the problem is. Make sure you uninstall all the previous drivers, then have the correct drivers ready.
What you have to do is to disable driver signature enforcement.
Step 1. Go to the right bottom corner of the desktop and wait for the side menu to appear. When it's there click on the gear icon with the title "Settings".
Step 2. Now click on the entry "More PC Settings", then click on the entry "General".
Step 3"Restart now" (under "Advanced start up ") and click it.
Step 4. Now click "Troubleshoot", then "Advanced Options" and after that click "Windows Start up Settings".
Step 5. Click on "Restart" and wait, then on the next screen press F7.
You will now reboot, and try now to install the drivers (by manually selecting the folder in device manager).
I'm not sure what is the correct drivers for you.
But try this. It's still worth a shot.
binaryfalcon said:
I think I know what the problem is. Make sure you uninstall all the previous drivers, then have the correct drivers ready.
What you have to do is to disable driver signature enforcement.
Step 1. Go to the right bottom corner of the desktop and wait for the side menu to appear. When it's there click on the gear icon with the title "Settings".
Step 2. Now click on the entry "More PC Settings", then click on the entry "General".
Step 3"Restart now" (under "Advanced start up ") and click it.
Step 4. Now click "Troubleshoot", then "Advanced Options" and after that click "Windows Start up Settings".
Step 5. Click on "Restart" and wait, then on the next screen press F7.
You will now reboot, and try now to install the drivers (by manually selecting the folder in device manager).
I'm not sure what is the correct drivers for you.
But try this. It's still worth a shot.
Click to expand...
Click to collapse
didnt make a difrence still getting error i think its something with my system so i guess without a full diagonostic it wont work

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