Just looking for some first hand experience, or tips from a T-Mobile employee. I was just told by TMo that if this Vibrant fails me (being my 3rd one), I'll be able to get a completely different phone.
I have every intention of calling them in the next couple of days to kindly let them know that the GPS isn't working as intended, of course. I just did a road trip to the Dallas/Ft. Worth area and my GPS failed me over and over (yes, I've done all of the fixes known to man) while my Garmin Nuvi worked flawlessly, as usual.
So, anyone know what my options will be? Since I paid $199.99 to extend my contract for this POS, I feel that I should be offered any of their smartphones at that price, but really have no idea as to how this works.
Thanks in advance!
You can get alot
As long as you are clear in your point and sound like you know what you are talking about you should be fine.
I went through this right when the sensation came out.
I got one for free and got to keep my vibe by signing a 2 year with customer loyalty. They sent me tbe sensation and it had touchscreen isues so back it went and I went through 2 alltoghether.
It wasnt a bad phone but I missed my im on it again now.
samsung
If you really like not having a heavy phone (sensation was like a weight haha) or the phone with a million issues the g2x.
I'd stick it out just 2 more months tops and we will have the htc ruby/amaze 4g and the tmobile galaxy s2 "hercules" both are rumored to be on tmos 42 mps network which os way more than double our current max of 14.4
Thanks for the response! That's a good point... I'll wait until some better phones are released here soon and then call to get my replacement. No point in doing it now since the selection isn't all that great.
Yea its funny how there are so many levels of "top teir" devices that out can be hard to keep track of. I can say I'll be way happier with a lighter phone with a more visible screen outdoors anf that they won't know my warranties gone because I used the same oems software of who made the phone. I think brand presence aside that the 42mps is worth the wait. i live in the mpls area and tmobile is very sttong here for signal so im excited for that chip.
In the meantime time try using the custom rom toxic crazy 8 with the clean and shiny theme. I put it on a guy I work withs vibrant and now he is wayyy happier with his phone that ever before. He even stopped talking about needing a new phone all the time hah
My Sprint Photon 4G's screen starting going weird for no apparent reason. It started with random flashing colors and eventually started to just look like an old tv that could not tune in a station (the touch screen still worked as it registered feedback and I was able to hook it up to my tv via hdmi).
Anyways I brought it in the Sprint repair today thinking it might be a loose cable. They stated that they tried to replace the touch screen and it did not help and chalked it up to a bad motherboard. I thought that was a bit odd to be looking at the touch screen, but figured they knew more than I. They ordered a replacement to be sent to my home address.
Anyways, I started to look closer at the phone they gave me back and I realize it is not the phone that I brought in. First off the kickstand on this new phone is perfect where my had scratches. The MEID, HEX and other ID numbers are all different from my Sprint Photon 4G's box. I find it weird that they would give me another non-working phone and not mention the swap. Is this a common practice. Granted they are to send me a replacement phone via the mail, I still find the situation odd. Any feedback would be great.
By the way, I fired up the new defective phone and the screen works great, the touch screen not at all.... Total reverse of my original problem.
I think I'd be more concerned about where my original phone with all my info is.
But no that isn't common practice.
Sent from my CM9'd Motorola Photon using Tapatalk
yes it is most of the third party shops don't fix anything. They order you refurb units and swap. the issue being that the refurb units are almost never properly inspected.
Sent from my mopho
jerjammin said:
but figured they knew more than I.
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Here is your problem! You could have gotten a kid at the local middle school to tell you this!
Asurion isn't the best co to insure with I think. If phone still has issues you gave a few days to report and send back. I think when I got my replacement photon it was worse than the one I sent back...
Joe
Sent from my MB855 using XDA
2 days ago yy EVO 4G LTE had the black screen problem. I am not rooted and have a stock setup. My camera worked fine since I purchased the phone June 3rd. The next morning I checked the phone and the camera was again working. However it developed a horrendous image quality issue (which I blieve is different from the oversaturated colors issue reported by many). Other parts of the phone was acting weird like hanging and locking up so I did a hard reset. I wiped out everything clean and now the phone seems fine however the camera is still messed up. Even the viewfinder (pre-picture) looks wacked out. When I take the picture this is what I get below. The photos taken in good lighting look horrible. So something is obiously wrong with the camera on this phone since the hard reset didn't cure my problem.
Anyone seen this before?
That to me looks like you have one of the special effects turned on. Hot the round circle button and see if you have it see on "no effect".
Sent from my EVO LTE using Tapatalk 2
Sounds to me like you just have a bad phone. Man. Get that thing replaced if your having all these issues
Sent from my EVO using Tapatalk 2
have you tried to restore default in camera setting
Granted, this was taken in different, but the red dots in the OP's remind me of the "posterize" setting I used to take this picture. I did notice, though, that once I backed out and back into the camera, the setting automatically restored to "no effect. "
Sent from my EVO LTE using Tapatalk 2
Looks like an issue with the camera module. Not sure how much luck you'll have doing this on the LTE, but the original Evo used to occasionally have similar issues, and it was because the camera module came loose form the board it was sitting on. You could just disassemble the phone and reseat the module. However, if you have the option of doing so, taking it in for a proper repair would definitely be the better option; disassembling the LTE looks like it's way more of a pain than its predecessor.
I had this happen on my old G1, looked EXACTLY like that. But that's how it came out of the box. It didn't happen all the time so I didn't take it back. But I would see if you could yours replaced?
Sent from my EVO LTE using tapatalk
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
michael.stollaire said:
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
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He's not having a software issue, that's a hardware problem. OP, take it back and get a new one.
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
Yep, if all updates and improvement mods have no effect, definitely a hardware issue. Return it!
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
blackwaterstout said:
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
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It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
jesuspgt said:
It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
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Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
blackwaterstout said:
Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
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Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
Bad Photos
I had to replace two phones within 2 days because of the crappy camera. I almost droped Sprint because of this issue. I still may if they don't start providing me with LTE service. I'm beginning to wonder why I paid so much for a phone that I can't full benefilt from. I downloaded a lot of photos to my computer and looked at them in Photo Shop. They were so far off in almost every area. I would love to be able to calibrate the screen on this unit. Does any one know if you can do this? Every screen I have seen from this phone has been different.
travisw0204 said:
Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
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Because I bought the phone at Best Buy. Not the Sprint store.
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
blackwaterstout said:
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
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First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
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Click to collapse
Wish I would've known that. I'd have paid $35 no problem to get a replacement.
I called HTC and asked if they had more info on how long this would take. Their answer was "No". They admitted the parts were coming rom Tiawan. I was nice to her but she could tell I was pissed. Next time I will go to the Sprint store first
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
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Click to collapse
Any luck getting your phone back?
Just switched from Verizon to T-Mobile, and got an HTC One.This phone is amazing in every way and I fully intend to keep it for a very long time.
Mine does have a few of the issues affecting many models. Notably, there is a slight ledge where the glass meets the metal near my top speaker, which is felt every time I pull down the notification bar. Additionally, I have a small gap (very small, hardly noticeable) on the top and bottom speaker plates. Finally, I have one stuck pixel (read: always on) near the top of the display; I tried the various pixel-fix apps, but they were all unsuccessful at fixing the pixel.
Most of these are very minor complaints, but still, they are there. I bought the phone online from T-Mobile.com, got it brand new in the box a few days ago. What is the best route to have this replaced with another One? Should I call T-Mobile, call HTC, or go to a T-Mobile store? Also, are all replacements refurbished?
P.S. I have not rooted, s-off'd, or flashed any recoveries/ROMs (haven't felt the need so far on this phone!)
Just call Tmo if you got the insurance bindle you will get it in one business day. Great system if you did not then you will get it in 3-7 business days. Not all replacements are refurbished
Sent from my HTC One using xda app-developers app
Awesome, thanks cromo8. I've got a new One on the way. There was a $5 service fee, in case anyone else is wondering.
Sent from my HTC One using Tapatalk 4 Beta
Just an update for those who may be going through the same process as me: I am currently on my second replacement unit. The first one they sent was a refurbished model, when I was told I'd be getting a new unit. The second, and the one I am on now also has a stuck pixel, and gap issues. I am contemplating getting a third replacement, but am starting to wonder if this is the best course of action. Will I get some kind of red flag on my account for so many calls/replacements? I will follow up with pictures for those interested.
Sent from my HTC One using Tapatalk 4 Beta
Hey MC.. I have the same exact issues you do except my stuck pixel is in the bottom left right above the back arrow. I have called in for a replacement and if you are within your remorse period you should be getting a brand new sealed retail packaged phone.. I have been sent 2 refurb phones already and am finally getting a brand new one sent out to me.. if they are processing you replacement thru warranty then you will def get a refurb.. gotta make sure the place a order for the phone as an upgrade.. you will be charged for the new phone unless you send the original back within a week.
I am now on my fourth HTC One, and this one appears to be (almost) perfect. The only very small issue with this unit is that the power button is very stiff. I think I can finally enjoy this seriously amazing device.
Sent from my HTC One using Tapatalk 4 Beta
The other day my padfone died, however Asus support was able to help me bring it back. Since then it has not had 4G LTE, just regular 4G. I don't know what happened, but I suspect over heating of the device.
I use my phone in a window carrier while I drive to keep it as hands free as possible. However, it is in direct sunlight in Texas heat. So with a temperature monitor, I see it exceed 150 degrees F.
I wonder if that is the cause of death earlier this week. Has anybody else see their phone get above 140 while using it? It doesn't seem to charge while in use in my car.
Sent from my ASUS PadFone X using XDA Free mobile app
Mine did similar thing twice since June . My phone ran pretty hot . Then without warning My cellular and data radios completely died . At&t replaced it first time within the 15 day trial with a new one. The 2nd time At&t is replacing it with a refurbished. Will be getting it in a few days. The corporate store I took it to had seen this issue on 3 other units. They think either a bad batch of phones were released or Asus has a serious hardware issue that needs to be redesigned. They don't recommend the padfone to their customers.
If it happens again to my phone I'm paying off my att next balance, throwing it in the garbage and changing to another phone brand.
I noticed my LTE modem fried, but the GSM modem still works. Sadly, mine fried in 16 days and I had to call for a replacement. I used *#*#4636#*#* and set the radio to GSM only. It allowed it to work until my replacement arrived. Unfortunately I am stuck in a new two year contract and cannot easily swap my device. Let me know how the third device works out.
Sent from my ASUS PadFone X using XDA Free mobile app