I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
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i would just pay someone in install the screen im sure there places that do it fairly cheap.. thats what i would do.. cause i wouldnt want to pay the 130$ either
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
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Click to collapse
i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
ak074 said:
i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
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The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
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Click to collapse
call htc 866-449-8358 and ask how much it will cost. the price wont be exact, its just an estimate. but you will have a guaranteed 90 days warranty on any repairs that have to be done. i think its around $150ish. i cant remember tho lol
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
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re you sure? On my OG Evo they replaced mg screen 3 times, speaker twice, bezel once and camera lens cover twice. All for free.
Sent from my EVO using xda premium
I would try a different sprint store and see what they say. Make sure its a corporate store and not an affiliate store. It seems to be hit or miss on whether a particular store will replace a cracked screen. By the way, TEP is $150 not $130. You don't always get a refurb from Assurian, I always got a new phone as a replacement.
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
Since you didn't get the phone from AT&T, I doubt they will give you anything on warranty. HTC warrants the phone for one year from purchase or 15 months from manufacture. The serial number of the phone identifies the manufacture date. If you call HTC, I wouldn't tell them any information they don't ask for. Also, if you send it back to HTC, make sure it is in full stock form. No unlocked boot loader and stock Rom. Remove all evidence of tampering with the device or they will deny warranty.
Sent from my SGH-I777 using xda app-developers app
GhastlyTT said:
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
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What kind of warranty did the business give you on purchasing it from them? If it's a shop worth their salt, it's at least 30 days. Can you take it up with them? If not, I would call HTC and talk to them about it. Just as dborgo states, don't mention that it was used and you should be fine. One user on here got caught up by volunteering info he shouldn't have and it cost him money for repairs. Simple Yes or No answers with a few vague responses SHOULD get you what you want.
PM packer2058. He might have a few ideas for you about deceiving, cheating, lying and/or defrauding at&t into giving you 6 replacement phones.
Sent from my HTC One using Tapatalk 2
side808 said:
PM packer2058. He might have a few ideas for you about deceiving, cheating, lying and/or defrauding at&t into giving you 6 replacement phones.
Sent from my HTC One using Tapatalk 2
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Harsh that is bro. Not cool.
mjwitt2 said:
Harsh that is bro. Not cool.
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Doesn't sound too good when I put it that way huh ... Actually I would like to see what happens if he tires to claim warranty on that phone. According to packer2058 it isn't unethical to do that.
Sent from my HTC One using Tapatalk 2
I bought a One off CL and contacted att when I found a defect with the back camera. They sent me a new one with no issues. They had even asked where I purchased the phone and I told them off of a third party. I used the online chat. If you don't get the answer you want on the first call/chat just hang up and contact them right back. You will get through to a person who is helpful. Good luck
Sent from my HTC One using Tapatalk 4 Beta
The official HTC Warranty
I took a picture of the warranty card that came with my One, since HTC's website is quite obtuse and the info was impossible to find. Basically, the HTC warranty goes to the original purchaser and is not transferable to a third party. That isn't to say that they won't work something out with you, but you should also be prepared to pay for the repairs if they find out.
GhastlyTT said:
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
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Click to collapse
I would guess your best bet is to go through AT&T. They are pretty good about warranties on the devices they sell. If they show your line using a ONE it shouldn't be a problem. If asked where it was purchased just tell them it was a 3rd party wireless retailer. Worst case scenario, I'm sure HTC will fix it for you but more than likely they will charge you at least 100 bucks. At that point you mine as well return it and buy a new one directly from HTC.
Let us know!
Sent from my HTC One using xda app-developers app
I was wondering what kinda warranty, If any this phone comes with. My phone will not charge or connect to the computer. Guess something happened with the USB port. But does this phone come with a 1 ear warranty? If so wouldnt getting that fixed be covered? I do have insurance on the phone. Id rather not use that if this problem would be covered by verizon or samsung. Also Iv had to have the screen replaced a couple months back. Would that void any factory warranty? Thanks for the help in advanced!
Did you buy through a carrier? Paid full price from a 3rd party? If not from a carrier, I'd contact the phone manufacturer or whomever you bought the phone from and see if they offer any customer service.
Please try to provide more info in your post if you expect a good answer.
sulla65 said:
Did you buy through a carrier? Paid full price from a 3rd party? If not from a carrier, I'd contact the phone manufacturer or whomever you bought the phone from and see if they offer any customer service.
Please try to provide more info in your post if you expect a good answer.
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Bought it from a verizon store on contract.. I guess i can send them a email or give them a call. Usually people on here know more than those people anyways. SO i was trying to figure out the best way to go about getting it fixed up.
Yeah if its still under warranty and its failing I'd just take it to my local Verizon store. I'd flash back to a stock first to avoid any problems. But your right many have had to get replacements from their carrier. so perhaps some will let you know what to do/expect.
So I was wanting to take my carbon case off and rock this beautiful phone naked. But knowing that this is a pretty slippery device, I figured I would need to know how much a cracked screen repair service costs in the unfortunate event that I do drop and crack it. I got on a phone call with a Google CS rep and he told me that Google does not repair screens, and gave me the hotline number to Huawei's CS. I then called Huawei and the rep told me that they do not offer any repair services to the device unless it was covered under Nexus Protect. I then told if I crack my screen just to take it to a local repair shop. Well, that was unexpected.. I've never heard a phone manufacturer not offer a cracked screen repair service, especially with how often people crack their screens.
So I figured maybe the rep was uninformed, as many of them are, and I decided to call again. Another rep confirmed that they absolutely will not repair any device that is not covered under Nexus Protect. Still in disbelief, I decided to chat up Google one more time. Below I've attached a screenshot of the conversation.
Honestly, this is ridiculous. We can't even PAY to get our screens replaced if they do happen to shatter. And there is no way to get Nexus Protect unless you order a new phone and add it on at the time of purchase. I always stay loyal to the Nexus line, and I have never cracked a screen before (my friends cracked my Nexus One's screen though).. but knowing that if by chance I do crack my screen my only option is to bring it to a local repair shop (assuming they even fix 6P's), purchase a new phone, or deal with it (yeah right), this makes me uneasy.
Thoughts?
Seems like this is just a big mess with google. They are great with software but on hardware they have no fu#king clue how things work. Do they even think of all these scenarios before making a product?
Agreed this seems ridiculous, however I myself have never paid anyone to replace,always done it myself. But most repair shops I had talked to seem reliable. Also check out your local college. At San Jose state our tech repair is on top of it on screen repair.
Sent from my Nexus 6P using Tapatalk
badboy47 said:
Seems like this is just a big mess with google. They are great with software but on hardware they have no fu#king clue how things work. Do they even think of all these scenarios before making a product?
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magestic1995 said:
Agreed this seems ridiculous, however I myself have never paid anyone to replace,always done it myself. But most repair shops I had talked to seem reliable. Also check out your local college. At San Jose state our tech repair is on top of it on screen repair.
Sent from my Nexus 6P using Tapatalk
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Honestly, I'm considering Squaretrade.. I just don't know the specifics on how they operate. I really don't want to return my Nexus and reorder another one. And I'm not sure about the actual quality of the repair shops around my area, but if forced to I will have to utilize them.
I don't see the issue. Most manufacturers do warranty repairs (usually through an outsourced contract) but often do not do paid for non warranty work. They push you to their approved repairer network,
Not sure what you are getting bent out of shape for, its pretty normal, not out of the ordinary at all. Just get a 3rd party policy if you are concerned and don't want to just pay an approved repairer if the worst should happen.
For example in the US http://www.technocare.ae/devices-repaired/huawei-phone-repairs/
400ixl said:
I don't see the issue. Most manufacturers do warranty repairs (usually through an outsourced contract) but often do not do paid for non warranty work. They push you to their approved repairer network,
Not sure what you are getting bent out of shape for, its pretty normal, not out of the ordinary at all. Just get a 3rd party policy if you are concerned and don't want to just pay an approved repairer if the worst should happen.
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Click to collapse
The problem is there is no approved repair network. There is nothing offered at all unless you purchased Nexus Protect. I've honestly never heard of a phone manufacturer that doesn't offer a repair service, so I don't think it's unreasonable to be shocked. But like I said, I'm going to consider Squaretrade.
LG, Samsung, Sony all push you to their approved repairer network, and don't undertake paid repair work themselves. Only warranty repairs go through them, but thats subcontracted and just processed by them. At the very most they broker the request.
Don't confuse a warranty repair with a non warranty repair.
magestic1995 said:
Agreed this seems ridiculous, however I myself have never paid anyone to replace,always done it myself. But most repair shops I had talked to seem reliable. Also check out your local college. At San Jose state our tech repair is on top of it on screen repair.
Sent from my Nexus 6P using Tapatalk
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Click to collapse
Have you guys even seen the teardown on this phone? Repairing a cracked screen is NOT easy and quite risky for one to do on their own. For details, check out iFixit: https://www.ifixit.com/Teardown/Nexus+6P+Teardown/51660
iFixit said:
Unlike other phones we've seen lately, there's no discrete display assembly or easily removed rear cover here. Instead, the 6P's internals come out of the rear case in one mega-sized component assembly, leaving only the NFC antenna behind.
<. . . . .>
The display assembly cannot be replaced without tunneling through the entire phone. This makes one of most common repairs, a damaged screen, difficult to accomplish.
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Click to collapse
The back cover itself is not easy to get off, and once you do, it comes off by itself, leaving almost everything else behind. You then have to disconnect all the internals from the screen, and then put it all back in the new screen. Ugh.
Before I let a third-party repair shop touch my 6P, I'd need to understand exactly what their policy is if they break anything in the process...
400ixl said:
LG, Samsung, Sony all push you to their approved repairer network, and don't undertake paid repair work themselves. Only warranty repairs go through them, but thats subcontracted and just processed by them. At the very most they broker the request.
Don't confuse a warranty repair with a non warranty repair.
Click to expand...
Click to collapse
Hm, if that is the norm then I did not know. I know Apple (obviously) and Moto offers repair services, and I thought all others did too since a Google rep before told me that LG would fix a broken Nexus 5 screen if need be. I did not know that repair services not being offered was usual for manufacturers
400ixl said:
I don't see the issue. Most manufacturers do warranty repairs (usually through an outsourced contract) but often do not do paid for non warranty work. They push you to their approved repairer network,
Not sure what you are getting bent out of shape for, its pretty normal, not out of the ordinary at all. Just get a 3rd party policy if you are concerned and don't want to just pay an approved repairer if the worst should happen.
For example in the US http://www.technocare.ae/devices-repaired/huawei-phone-repairs/
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Click to collapse
This whole thing with Google and Huawei is a mess. And someone mentioned that Google stated (although I am not saying this is true, I just heard this from another Nexus 6P customer that Huawei will be responsible for all warranty repairs) so good luck with that mess if it is true.
Yes, warranty repairs they will be, they have never declared they would not. Your point being?
This topic is about NON warranty repairs. If you break your screen, even in the warranty period, it is not Huawei's responsibility to repair it for you.
---------- Post added at 08:38 PM ---------- Previous post was at 08:33 PM ----------
Ngo93 said:
Hm, if that is the norm then I did not know. I know Apple (obviously) and Moto offers repair services, and I thought all others did too since a Google rep before told me that LG would fix a broken Nexus 5 screen if need be. I did not know that repair services not being offered was usual for manufacturers
Click to expand...
Click to collapse
Both Motorola and LG broker the repair for you through their approved repair network. They don't repair it themselves.
For example, if you bought a phone through a carrier, they will point you to the carrier to get it done through the approved repair network them rather than Motorola or LG. That is the norm for manufacturers.
400ixl said:
Yes, warranty repairs they will be, they have never declared they would not. Your point being?
This topic is about NON warranty repairs. If you break your screen, even in the warranty period, it is not Huawei's responsibility to repair it for you.
---------- Post added at 08:38 PM ---------- Previous post was at 08:33 PM ----------
Both Motorola and LG broker the repair for you through their approved repair network. They don't repair it themselves.
For example, if you bought a phone through a carrier, they will point you to the carrier to get it done through the approved repair network them rather than Motorola or LG. That is the norm for manufacturers.
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Click to collapse
Well what was surprising for me is that they just said you're out of luck and to just find a local repair shop. Getting directed to their official repair network is fine, but just hearing that they don't have one available unless you purchase Nexus Protect was shocking. Thanks for informing me that this is normal though, I didn't think it was normal to not have a repair service available if needed. Just wish I could add on Nexus Protect at this point..
Not giving you advice to use their approved repair network was indeed poor. Perhaps you would have got a better answer had you been actually trying to get a repair done rather than just enquiring.
Hopefully in that circumstance they would get their act together.
400ixl said:
Not giving you advice to use their approved repair network was indeed poor. Perhaps you would have got a better answer had you been actually trying to get a repair done rather than just enquiring.
Hopefully in that circumstance they would get their act together.
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Click to collapse
I would hope so too, but it doesn't seem like it will ever be an option. I guess rocking my phone naked is not an option anymore haha.
Ngo93 said:
Honestly, I'm considering Squaretrade.. I just don't know the specifics on how they operate. I really don't want to return my Nexus and reorder another one. And I'm not sure about the actual quality of the repair shops around my area, but if forced to I will have to utilize them.
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Click to collapse
Squaretrade is good.
I have used them for other items.
I had a Samsung camera that they replaced with a refurb.
I had a Nexus 7 that was covered and about a week before the two year Squaretrade warranty expired it died.
I sent it in and about 1.5 weeks later they send me a check saying it was not repairable and they had no replacement.
I like ST. I went with Nexus Protect on this phone because it was easy.
tech_head said:
Squaretrade is good.
I have used them for other items.
I had a Samsung camera that they replaced with a refurb.
I had a Nexus 7 that was covered and about a week before the two year Squaretrade warranty expired it died.
I sent it in and about 1.5 weeks later they send me a check saying it was not repairable and they had no replacement.
I like ST. I went with Nexus Protect on this phone because it was easy.
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Click to collapse
So did they offer to give you a payout for the device since they couldn't repair it?
I asked the Squaretrade rep on the phone if they would ever try to give me a different phone instead of my original and she said sometimes they will offer me a different phone, but if I don't want that phone they will pay me the full price of my Nexus 6P. Have you ever experienced this before? I'm just wondering it it really is that smooth as me rejecting the different device and getting a full payout.
They paid out my Nexus 7 without me asking.
Sent from my Nexus 6P using Tapatalk
tech_head said:
They paid out my Nexus 7 without me asking.
Sent from my Nexus 6P using Tapatalk
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Oh nice. Thanks for your input. I've been trying to look up reviews to see how reliably they are
I'm doing square trade it's only 4 bucks a month with a $75 deductible and you can cancel any time
Trying to understand what is so shocking to everyone. I feel the first thing everyone should read is the warranty itself http://www.gethuawei.com/warranty which I found interesting. Says among other things, even an accident is not covered, along with cosmetic issues (dents, scratches). So everyone who has a thread where there is a dent here or there and doing RMA's says a lot about Google standing up for this product. They really could be jerks an say its not covered at all. This is a subject that should be talked about a year from now when all the warranties are running out not less than a month into the release and with a hypothetical situation. I don't think that anyone who turns a phone in under warranty gets it repaired, you get a "new" phone (either new or refurbished).
For out of warranty work, as with most everything now a days, there isn't a huge network of repair stores, you end up taking it to a shop that specializes in that area or work. I don't recall seeing a Samsung repair store ever, I have seen "authorized" repair services, but never have used them much as most stuff lasts long enough to the point where buying a new one is cheaper than attempting a repair. And looking at that Youtube about the take down of this phone, this one will be a doozy to repair. Bottom line, get third party insurance if you are that worried it is going to break and to cover the accidents. Don't have Nexus Protect here, but soon will be getting a third party insurance just in case.