Google and Huawei will NOT repair a cracked screen without Nexus Protect - Nexus 6P General

So I was wanting to take my carbon case off and rock this beautiful phone naked. But knowing that this is a pretty slippery device, I figured I would need to know how much a cracked screen repair service costs in the unfortunate event that I do drop and crack it. I got on a phone call with a Google CS rep and he told me that Google does not repair screens, and gave me the hotline number to Huawei's CS. I then called Huawei and the rep told me that they do not offer any repair services to the device unless it was covered under Nexus Protect. I then told if I crack my screen just to take it to a local repair shop. Well, that was unexpected.. I've never heard a phone manufacturer not offer a cracked screen repair service, especially with how often people crack their screens.
So I figured maybe the rep was uninformed, as many of them are, and I decided to call again. Another rep confirmed that they absolutely will not repair any device that is not covered under Nexus Protect. Still in disbelief, I decided to chat up Google one more time. Below I've attached a screenshot of the conversation.
Honestly, this is ridiculous. We can't even PAY to get our screens replaced if they do happen to shatter. And there is no way to get Nexus Protect unless you order a new phone and add it on at the time of purchase. I always stay loyal to the Nexus line, and I have never cracked a screen before (my friends cracked my Nexus One's screen though).. but knowing that if by chance I do crack my screen my only option is to bring it to a local repair shop (assuming they even fix 6P's), purchase a new phone, or deal with it (yeah right), this makes me uneasy.
Thoughts?

Seems like this is just a big mess with google. They are great with software but on hardware they have no fu#king clue how things work. Do they even think of all these scenarios before making a product?

Agreed this seems ridiculous, however I myself have never paid anyone to replace,always done it myself. But most repair shops I had talked to seem reliable. Also check out your local college. At San Jose state our tech repair is on top of it on screen repair.
Sent from my Nexus 6P using Tapatalk

badboy47 said:
Seems like this is just a big mess with google. They are great with software but on hardware they have no fu#king clue how things work. Do they even think of all these scenarios before making a product?
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magestic1995 said:
Agreed this seems ridiculous, however I myself have never paid anyone to replace,always done it myself. But most repair shops I had talked to seem reliable. Also check out your local college. At San Jose state our tech repair is on top of it on screen repair.
Sent from my Nexus 6P using Tapatalk
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Honestly, I'm considering Squaretrade.. I just don't know the specifics on how they operate. I really don't want to return my Nexus and reorder another one. And I'm not sure about the actual quality of the repair shops around my area, but if forced to I will have to utilize them.

I don't see the issue. Most manufacturers do warranty repairs (usually through an outsourced contract) but often do not do paid for non warranty work. They push you to their approved repairer network,
Not sure what you are getting bent out of shape for, its pretty normal, not out of the ordinary at all. Just get a 3rd party policy if you are concerned and don't want to just pay an approved repairer if the worst should happen.
For example in the US http://www.technocare.ae/devices-repaired/huawei-phone-repairs/

400ixl said:
I don't see the issue. Most manufacturers do warranty repairs (usually through an outsourced contract) but often do not do paid for non warranty work. They push you to their approved repairer network,
Not sure what you are getting bent out of shape for, its pretty normal, not out of the ordinary at all. Just get a 3rd party policy if you are concerned and don't want to just pay an approved repairer if the worst should happen.
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The problem is there is no approved repair network. There is nothing offered at all unless you purchased Nexus Protect. I've honestly never heard of a phone manufacturer that doesn't offer a repair service, so I don't think it's unreasonable to be shocked. But like I said, I'm going to consider Squaretrade.

LG, Samsung, Sony all push you to their approved repairer network, and don't undertake paid repair work themselves. Only warranty repairs go through them, but thats subcontracted and just processed by them. At the very most they broker the request.
Don't confuse a warranty repair with a non warranty repair.

magestic1995 said:
Agreed this seems ridiculous, however I myself have never paid anyone to replace,always done it myself. But most repair shops I had talked to seem reliable. Also check out your local college. At San Jose state our tech repair is on top of it on screen repair.
Sent from my Nexus 6P using Tapatalk
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Have you guys even seen the teardown on this phone? Repairing a cracked screen is NOT easy and quite risky for one to do on their own. For details, check out iFixit: https://www.ifixit.com/Teardown/Nexus+6P+Teardown/51660
iFixit said:
Unlike other phones we've seen lately, there's no discrete display assembly or easily removed rear cover here. Instead, the 6P's internals come out of the rear case in one mega-sized component assembly, leaving only the NFC antenna behind.
<. . . . .>
The display assembly cannot be replaced without tunneling through the entire phone. This makes one of most common repairs, a damaged screen, difficult to accomplish.
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The back cover itself is not easy to get off, and once you do, it comes off by itself, leaving almost everything else behind. You then have to disconnect all the internals from the screen, and then put it all back in the new screen. Ugh.
Before I let a third-party repair shop touch my 6P, I'd need to understand exactly what their policy is if they break anything in the process...

400ixl said:
LG, Samsung, Sony all push you to their approved repairer network, and don't undertake paid repair work themselves. Only warranty repairs go through them, but thats subcontracted and just processed by them. At the very most they broker the request.
Don't confuse a warranty repair with a non warranty repair.
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Hm, if that is the norm then I did not know. I know Apple (obviously) and Moto offers repair services, and I thought all others did too since a Google rep before told me that LG would fix a broken Nexus 5 screen if need be. I did not know that repair services not being offered was usual for manufacturers

400ixl said:
I don't see the issue. Most manufacturers do warranty repairs (usually through an outsourced contract) but often do not do paid for non warranty work. They push you to their approved repairer network,
Not sure what you are getting bent out of shape for, its pretty normal, not out of the ordinary at all. Just get a 3rd party policy if you are concerned and don't want to just pay an approved repairer if the worst should happen.
For example in the US http://www.technocare.ae/devices-repaired/huawei-phone-repairs/
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This whole thing with Google and Huawei is a mess. And someone mentioned that Google stated (although I am not saying this is true, I just heard this from another Nexus 6P customer that Huawei will be responsible for all warranty repairs) so good luck with that mess if it is true.

Yes, warranty repairs they will be, they have never declared they would not. Your point being?
This topic is about NON warranty repairs. If you break your screen, even in the warranty period, it is not Huawei's responsibility to repair it for you.
---------- Post added at 08:38 PM ---------- Previous post was at 08:33 PM ----------
Ngo93 said:
Hm, if that is the norm then I did not know. I know Apple (obviously) and Moto offers repair services, and I thought all others did too since a Google rep before told me that LG would fix a broken Nexus 5 screen if need be. I did not know that repair services not being offered was usual for manufacturers
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Both Motorola and LG broker the repair for you through their approved repair network. They don't repair it themselves.
For example, if you bought a phone through a carrier, they will point you to the carrier to get it done through the approved repair network them rather than Motorola or LG. That is the norm for manufacturers.

400ixl said:
Yes, warranty repairs they will be, they have never declared they would not. Your point being?
This topic is about NON warranty repairs. If you break your screen, even in the warranty period, it is not Huawei's responsibility to repair it for you.
---------- Post added at 08:38 PM ---------- Previous post was at 08:33 PM ----------
Both Motorola and LG broker the repair for you through their approved repair network. They don't repair it themselves.
For example, if you bought a phone through a carrier, they will point you to the carrier to get it done through the approved repair network them rather than Motorola or LG. That is the norm for manufacturers.
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Well what was surprising for me is that they just said you're out of luck and to just find a local repair shop. Getting directed to their official repair network is fine, but just hearing that they don't have one available unless you purchase Nexus Protect was shocking. Thanks for informing me that this is normal though, I didn't think it was normal to not have a repair service available if needed. Just wish I could add on Nexus Protect at this point..

Not giving you advice to use their approved repair network was indeed poor. Perhaps you would have got a better answer had you been actually trying to get a repair done rather than just enquiring.
Hopefully in that circumstance they would get their act together.

400ixl said:
Not giving you advice to use their approved repair network was indeed poor. Perhaps you would have got a better answer had you been actually trying to get a repair done rather than just enquiring.
Hopefully in that circumstance they would get their act together.
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I would hope so too, but it doesn't seem like it will ever be an option. I guess rocking my phone naked is not an option anymore haha.

Ngo93 said:
Honestly, I'm considering Squaretrade.. I just don't know the specifics on how they operate. I really don't want to return my Nexus and reorder another one. And I'm not sure about the actual quality of the repair shops around my area, but if forced to I will have to utilize them.
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Squaretrade is good.
I have used them for other items.
I had a Samsung camera that they replaced with a refurb.
I had a Nexus 7 that was covered and about a week before the two year Squaretrade warranty expired it died.
I sent it in and about 1.5 weeks later they send me a check saying it was not repairable and they had no replacement.
I like ST. I went with Nexus Protect on this phone because it was easy.

tech_head said:
Squaretrade is good.
I have used them for other items.
I had a Samsung camera that they replaced with a refurb.
I had a Nexus 7 that was covered and about a week before the two year Squaretrade warranty expired it died.
I sent it in and about 1.5 weeks later they send me a check saying it was not repairable and they had no replacement.
I like ST. I went with Nexus Protect on this phone because it was easy.
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So did they offer to give you a payout for the device since they couldn't repair it?
I asked the Squaretrade rep on the phone if they would ever try to give me a different phone instead of my original and she said sometimes they will offer me a different phone, but if I don't want that phone they will pay me the full price of my Nexus 6P. Have you ever experienced this before? I'm just wondering it it really is that smooth as me rejecting the different device and getting a full payout.

They paid out my Nexus 7 without me asking.
Sent from my Nexus 6P using Tapatalk

tech_head said:
They paid out my Nexus 7 without me asking.
Sent from my Nexus 6P using Tapatalk
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Oh nice. Thanks for your input. I've been trying to look up reviews to see how reliably they are

I'm doing square trade it's only 4 bucks a month with a $75 deductible and you can cancel any time

Trying to understand what is so shocking to everyone. I feel the first thing everyone should read is the warranty itself http://www.gethuawei.com/warranty which I found interesting. Says among other things, even an accident is not covered, along with cosmetic issues (dents, scratches). So everyone who has a thread where there is a dent here or there and doing RMA's says a lot about Google standing up for this product. They really could be jerks an say its not covered at all. This is a subject that should be talked about a year from now when all the warranties are running out not less than a month into the release and with a hypothetical situation. I don't think that anyone who turns a phone in under warranty gets it repaired, you get a "new" phone (either new or refurbished).
For out of warranty work, as with most everything now a days, there isn't a huge network of repair stores, you end up taking it to a shop that specializes in that area or work. I don't recall seeing a Samsung repair store ever, I have seen "authorized" repair services, but never have used them much as most stuff lasts long enough to the point where buying a new one is cheaper than attempting a repair. And looking at that Youtube about the take down of this phone, this one will be a doozy to repair. Bottom line, get third party insurance if you are that worried it is going to break and to cover the accidents. Don't have Nexus Protect here, but soon will be getting a third party insurance just in case.

Related

Advice on phone and digitizer.

I have a launch 3vo, 1.4 hboot. My screen shattered, if I get a replacement I assume it will have 1.5 hboot, which I've seen stuff here and there that says limited support. Would I be better off trying to replace it and keeping my current phone, which is rooted and romed? And has anyone had anyluck replacing it? I've seen the thread for replacing the lcd, but I just need the glass, thanks.
You should take it to the Sprint store and see if they can just replace the digitizer. Make up some BS about how you need your phonefor business and can't wait on a replacement. If they can fix it, awesome. If not, then just take it back and maybe order the digitizer yourself.
sleekgreek said:
I have a launch 3vo, 1.4 hboot. My screen shattered, if I get a replacement I assume it will have 1.5 hboot, which I've seen stuff here and there that says limited support. Would I be better off trying to replace it and keeping my current phone, which is rooted and romed? And has anyone had anyluck replacing it? I've seen the thread for replacing the lcd, but I just need the glass, thanks.
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As long as you have TEP, you can get your screen replaced in the store. The software, rom, root, etc. make no difference. If they try to tell you they can't replace it then they're either lazy, unaware of how to harvest parts, or uneducated on Sprint Corporate S&R policies.
I replace them all the time in our stores. The myth is that you can't get your phone repaired if it's rooted. That's not true, it just voids your HTC warranty, not your insurance with Sprint. I encourage my customers to root and have even rooted some of their devices for them. The biggest issue are techs that aren't aware of Sprint policies or just too lazy to follow them.
palekillerwhale said:
As long as you have TEP, you can get your screen replaced in the store. The software, rom, root, etc. make no difference. If they try to tell you they can't replace it then they're either lazy, unaware of how to harvest parts, or uneducated on Sprint Corporate S&R policies.
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Not if it's shattered, I had multiple (actually, I called all of hte stores in my area) and they all said that physical damage is not repairable in store and must be processed through the insurance company. It sucked =\
Racer Of All said:
Not if it's shattered, I had multiple (actually, I called all of hte stores in my area) and they all said that physical damage is not repairable in store and must be processed through the insurance company. It sucked =\
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Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
I'm actually on the process with Asurion to get a replacement because my screen is broken too... I took the phone to Sprint and the Sprint Rep file a claim and I just had to fax a Form and a copy of my driver license to get it... they wont fix it.. I would be getting the phone by monday so I report back if I get a 1.5 hboot phone..
Damn!!! Tell us how you really feel
Like Palekillerwhale said, it's going to depend on the techs at the sprint store. If you live in a metropolitan area, take it to another authorized sprint repair store. I'm fortunate the one by me is pretty decent, and works really hard at satisfying customers. They even have an evo 4g on a display with a shattered screen (not a small crack...completely shattered), and it says "we can fix this".
palekillerwhale said:
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
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Really guy you must not know what we can and can't fix read your M&P's one more time brother....cracked screens with multiple cracks not repairable a crack on the digitizer or housing one inch or less we can ae or harvest. So not lazy just am not getting a chargeback for my store as per our SAR.
Sent from my SPH-D710 using XDA App
Well you keep working for corporate, I'll keep working for customers. As much money as I save Sprint with my ridiculously low exchange rate, they can spare harvested parts to help customers out. Keep sending people to Asurion for more ****ty DOA replacements.
I'm #1 in the southern region for a reason.
Can't and won't are two completely different things.
tokuzumi said:
Damn!!! Tell us how you really feel
Like Palekillerwhale said, it's going to depend on the techs at the sprint store. If you live in a metropolitan area, take it to another authorized sprint repair store. I'm fortunate the one by me is pretty decent, and works really hard at satisfying customers. They even have an evo 4g on a display with a shattered screen (not a small crack...completely shattered), and it says "we can fix this".
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Thank you for this tokuzumi. I try to do my part in helping people as much as I can.
Sent from my HTC Evo 3D using xda premium
Well, the stores around here wont replace the screen. They all say they no longer do that, that its an insurance claim. Now, the exception is a smokin ass chick I know got her evo's screen replaced in store no problem. There's alittle cell phone place going to do it monday for 95$, oem digitizer. I'm in houston area btw.
sleekgreek said:
Well, the stores around here wont replace the screen. They all say they no longer do that, that its an insurance claim. Now, the exception is a smokin ass chick I know got her evo's screen replaced in store no problem. There's alittle cell phone place going to do it monday for 95$, oem digitizer. I'm in houston area btw.
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That further proves my point that it comes down to a techs willingness to help you. If you were in northeast TX I could help you out. Or just have a hot chick take your phone into the store lol.
I know our insurance is asurion, but does any of it go to sprint, the money?
Sent from my PG86100 using XDA App
sleekgreek said:
I know our insurance is asurion, but does any of it go to sprint, the money?
Sent from my PG86100 using XDA App
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Your $8 a month goes to Sprint for contracting Asurion, the deductible goes to Asurion. Lately they've been sending out a lot of DOA devices so I've been replacing them with ours. Avoid Asurion if possible.
Sent from my HTC Evo 3D using xda premium
palekillerwhale said:
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
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I wish you worked on one of the stores in my area. Luckily when Asurion replaced mine, they didn't yet have refurbished ones so they were brand new. Although this one does have a dead pixel
Sent from my Evo3D Shooter.
If anyone is ever in the Central Florida area and needs help with anything, or anything replaced on the phone. Then let me know. Or if you are willing to drive an extra hour, which a lot of my daily customers do. I am a service tech who has been doing this for a while and knows how to replace almost anything on any newer smartphone. Rooted or not, I will work on it!
I do this stuff on the side. I have done a bunch of phones. If anyone near Chicago needs anything done, I'd be happy to help out. I do it pretty cheap too. I even have an add on craigslist right now.
PS: A buddy and I were the first ones to do a teardown of the Evo 3D. Just saying.
Sent by my Supercharged dual core from the 3rd Dimension
I'm sure there are a bunch of us out there willing to help out. Good to see.
Sent from my HTC Evo 3D using xda premium
Well, I can tell you a few things regarding this issue and what I plan to do about it...
I had a NON-DAMAGE screen issue pop up with my Evo3d just a little over the 30 days from launch, which of course I got the handset on release day. The screen/digitalizer would become unresponsive or conversely just freak out, clicking/selecting things without touching the screen at all. Well of course after a day of frustration thinking it was an app or something else I decided to get it fixed.
First and foremost and still to this day, taking it to a Sprint store (I'm in NY so there are PLENTY of them, including flagship stores and repair dept's.) and they inform me that there is a problem (lol) and they would replace it with a refurbished phone (no cost). I refused, stating that if they couldn't repair the handset they should replace it with a NEW one. Hahahaha, I'm sure you can figure their answer to that...
I told them (the analogy might be a bit off), but it was like buying a new car and having a problem with it right away... so you take it to the dealer and they tell you instead of fixing your car, they have one or two sitting on the lot that was put together from pieces of GOOD cars they had gotten back broken, but not too worry that car he's giving you is just LIKE new.
So I took my phone and called Sprint, eventually elevating it to a Supervisor and explained that just because the phone was over 30 days, it was not dropped, water or any other type of damaged and should be swapped as defective, not damaged and seeing that THEY couldn't repair it (they had not parts yet for it) that further qualified the fact it should be replaced as it was - "NEW". Lol... well, the Supervisor said that although he KNEW that was done at times, he wasn;t sure if he could get approval for this instance. Of course they wouldn't replace it with a new unit, but they did put me in a 3 way with HTC who would repair the "KNOWN ISSUE" with the digitalizers on my phone and send "MY" phone back to me all new. A 6-10 day turn around... Well sounded good right? Sure........ right until HTC somehow forgot to send me the shipping and return info, etc., lol...
Anyways, so fast forward, the screen then worked... only intermittently would they screen/digitalizer issue pop it's ugly head. (The original issue began in end of July, early August)... That is until just last week, when not matter what I did, the screen was totally out of control. SO I went to Sprint store to see if they had parts yet... and the answer was no, they would repair screen, but would replace the phone. I was so pissed as you could imagine. 4 months and no parts for repair? Hmmmmmm... ok, well we (here) all know they WANT that 1.5 HBoot on all our phones and that seemingly benign tracking software too... lol. So I refused.
Ok, to the meat of the story...
So I called Sprint and after going through what seemed torture (yes - 4 + hours on the phone) they shipped me a REPLACEMENT unit. OH boy... you're thinking he's right back where he started... but it's not so.
What I wanted was the broken phone and a replacement unit in my hand at the same time, obviously for a reason.
First thing I did of course was turn the thing on and sure enough, HBoot 1.5. Then the unit starts and of course the garbage is there, asking if it's ok for HTC to TRACK my activities to provide a better product, bull bull bull, but whatever... I just look over the phone and make note of all the upgrades to software, hardware, etc., personally, I'm not liking it, but whatever.
Here's what I'm gonna do about it... I'm taking the damned thing apart and swapping the NEW screen with the core of my phone so I get what I want. I still have another 14 days to send the broken phone back so plenty of time to do it. I also took video of my phone freaking out so if they try to charge me I will be able to fight it. I'm not in the city this week otherwise I would have just stopped by the Sprint store near me and duked the kid $20 to do the swap for me, but whatever, I have the tech tools so will help myself. I'm happy to be free from the bull they put on the handsets and keep my original phone. I get my new screen and keep the original core... all no cost to me.
Anyways, thought I'd just share my experience with you all.
Regards,
palekillerwhale said:
Well you keep working for corporate, I'll keep working for customers. As much money as I save Sprint with my ridiculously low exchange rate, they can spare harvested parts to help customers out. Keep sending people to Asurion for more ****ty DOA replacements.
I'm #1 in the southern region for a reason.
Ahahahahaha who is your SAR...I am in the south region too and I am floored by your response I am a tech at a 3rd party dealer and we just had an audit of my store I asked my representitive and you are wrong ahahahahaha
Sent from my SPH-D710 using XDA App
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[Q] What warranty will rooting void?

What I'm asking is, will rooting void Samsung's warranty, or the 2 year extended warranty from Best Buy, or both? Cause I really wanna test CM9 for this. But I have Best Buy's 2 year extended warranty.
HTCLeoSence3.X said:
What I'm asking is, will rooting void Samsung's warranty, or the 2 year extended warranty from Best Buy, or both? Cause I really wanna test CM9 for this. But I have Best Buy's 2 year extended warranty.
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Rooting will void Samsung's warranty. You can unroot the ROM so they will not notice in case you need service.
I ignore if you can go back to the stock kernel if you flash a new one, Samsung can just enter on CWM and that way they will know your warranty is screwed.
I have an extended warranty as well on Best Buy, and what they told me is that not matter what happens with the device, they will replace it with a new one in case you need it.
But, and this is a big BUT, we are talking about Best Buy, a screwed up company with sale associates that know next to nothing about what they sale, and you could be in a situation where you need to replace your device because you accidentally bricked it, and they will tell you that hacking is not covered under their extended warranty, even though someone else told you it does.
Weight your options. But my advice is: do it!. Root the damn thing, that way you will learn more, and if you brick it, then you could buy another one (hopefully). After all, these are cheap machines.
you'd just flash back to stock via odin and be done with it
So if i drop it and the screen cracks and its rooted with stock rom will i still be covered under bestbuy warranty or will i have to unroot
Sent from my GT-I9000 using XDA
j21098 said:
So if i drop it and the screen cracks and its rooted with stock rom will i still be covered under bestbuy warranty or will i have to unroot
Sent from my GT-I9000 using XDA
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I would unroot it first, Odin does that.
Thanks. How Good IS the CM9 Rom.???
HTCLeoSence3.X said:
Thanks. How Good IS the CM9 Rom.???
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Several bugs. The camera, bluetooth, fm radio do not work. For me, it is unusable, but try it anyway.
SirRhor said:
Several bugs. The camera, bluetooth, fm radio do not work. For me, it is unusable, but try it anyway.
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Thanks
SirRhor said:
Rooting will void Samsung's warranty. You can unroot the ROM so they will not notice in case you need service.
I ignore if you can go back to the stock kernel if you flash a new one, Samsung can just enter on CWM and that way they will know your warranty is screwed.
I have an extended warranty as well on Best Buy, and what they told me is that not matter what happens with the device, they will replace it with a new one in case you need it.
But, and this is a big BUT, we are talking about Best Buy, a screwed up company with sale associates that know next to nothing about what they sale, and you could be in a situation where you need to replace your device because you accidentally bricked it, and they will tell you that hacking is not covered under their extended warranty, even though someone else told you it does.
Weight your options. But my advice is: do it!. Root the damn thing, that way you will learn more, and if you brick it, then you could buy another one (hopefully). After all, these are cheap machines.
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The guy in a blue Polo was either misinformed or lying. Best Buy's extended service plans on electronics like phones/media players suck horribly. Ignoring the fact that they don't cover lost/stolen devices or devices that have been immersed in water (considered how vague that exclusion is, and how hard it would be for them to tell the difference in water damage from being splashed and being dunked, I'm guess you'll have an uphill battle getting any water damage covered). If you attempt to file a claim they WILL attempt to fix it first. Which means sending it off somewhere to sit on a shelf for weeks before a tech even looks a the thing. Only if the tech decides he can't fix it will you get a replacement, which is probably refurbished. If the tech thinks he's fixed it they'll send it back. I say think because if the problem is intermittent it's quite likely the tech will simply not notice the player is still broken.
If you can still cancel the service plan, you're better off getting you're money back. Honestly, extended warranties aren't worth the money. By their very nature you HAVE to get less financial benefit out of them then they cost, period. In order for the guy selling the warranty to make a profit you have to be on the losing end of the deal. Stick some money in the back to put towards a replacement, or you're next device if all goes well. If you still feel better with some kind of coverage, you should be able to get covered by Square Trade, or other 3rd party companies.
euph_22 said:
The guy in a blue Polo was either misinformed or lying. Best Buy's extended service plans on electronics like phones/media players suck horribly. Ignoring the fact that they don't cover lost/stolen devices or devices that have been immersed in water (considered how vague that exclusion is, and how hard it would be for them to tell the difference in water damage from being splashed and being dunked, I'm guess you'll have an uphill battle getting any water damage covered). If you attempt to file a claim they WILL attempt to fix it first. Which means sending it off somewhere to sit on a shelf for weeks before a tech even looks a the thing. Only if the tech decides he can't fix it will you get a replacement, which is probably refurbished. If the tech thinks he's fixed it they'll send it back. I say think because if the problem is intermittent it's quite likely the tech will simply not notice the player is still broken.
If you can still cancel the service plan, you're better off getting you're money back. Honestly, extended warranties aren't worth the money. By their very nature you HAVE to get less financial benefit out of them then they cost, period. In order for the guy selling the warranty to make a profit you have to be on the losing end of the deal. Stick some money in the back to put towards a replacement, or you're next device if all goes well. If you still feel better with some kind of coverage, you should be able to get covered by Square Trade, or other 3rd party companies.
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Click to collapse
I agree. Basically, that company sucks as a whole.
I HAD to get an extended warranty because I hard bricked my first Player, and when I try BB to "honor" their warranty, they told me I have 2 options, either send the device to Samsung and wait weeks for a new device to arrive, or they could make an exception for me if I pay $65 to get an Extended Warranty.
I payed them, they got me a new device and I still have a little less than a year of this bullcrap warranty left.
I was SO GLAD when I read BB have to close stores down across the country due to weak profits. I hope they will do much worse over time. </end rant>
I've actually had great experiences buying phones from them. I was able to get my razr for $100 less than what Verizon was selling it for. Before that I'd gotten the Droid incredible for $50 off, and a full three Weeks sooner than I would have gotten it from Verizon (Verizon was backordered a full month at that point). My gf got her Maxx for $150 from best buy, and got it 2 days later (versus atleast 2 Weeks).
That being said, their service is terrible, and I won't let the geek squad do any work for me if they were paying me their exorbitant labor rates. On the plus side, I was able to spend an hour and a half playing keyboards and guitars without a single employee acknowledging my existence. In my book that's s huge improvement from when their sales floor were on commission.
SirRhor said:
I agree. Basically, that company sucks as a whole.
I HAD to get an extended warranty because I hard bricked my first Player, and when I try BB to "honor" their warranty, they told me I have 2 options, either send the device to Samsung and wait weeks for a new device to arrive, or they could make an exception for me if I pay $65 to get an Extended Warranty.
I payed them, they got me a new device and I still have a little less than a year of this bullcrap warranty left.
I was SO GLAD when I read BB have to close stores down across the country due to weak profits. I hope they will do much worse over time. </end rant>
Click to expand...
Click to collapse
When I buy the warranty at bestbuy and I take it back they just ask me what's wrong with it and I just say it doesn't work and they give me two choices a full refund in a gift card or an exchange for one on their shelf and they send of the other
Sent from my GT-I9000 using XDA
Wow. Thanks guys for your experiences. Really means alot. Cause they're LOOOOONG. thanks.
Sent from my YP-G70 using XDA
Contribution to the BB Tangent
I hate to add to the Best Buy meme on an Android forum, but thought it might be helpful in an ancillary way: I have a buddy who worked for the Geek Squad for years, him having a large amount of contracting experience through family (all the while he grew up) and about as much with electronics, so he built entertainment systems, did tv mounts, and was "the solutions guy" for customers who called with special needs and projects: was paid well too. (I despise them as much as anyone for exhorbitant pricing!)
He buys his laptops there still, because of the warranties (and perhaps a good credit line): he's that big clumsy oaf who will drop something a bunch, and thus far they have honored warranties even for drops that crack screens; he also seems to have that "luck" of laptops dying...one to three months before a warranty runs out (and he really isn't the type to kill one just to get another new--close enough, in fact, that he tells me about anything shady he does, and breaking laptops on purpose to take advantage of warranties isn't among things he'll do), and despite this having happened multiple times, they have honored those warranties: usually with newer model replacement computers too.
So depending on the store and terms, sometimes it can be worth looking into Best Buy: read everything carefully and compare. If you're paranoid about bad things happening to your devices, or have reason to believe something probably will. Or you can do like me, and talk the Lenovo reps 1200+ dollars off of the normal pricing, and then push beyond their lowest deals by explaining the problems with unclear marketing and deal offers, and then convince them to throw in a few upgrades for free. : D And insure elsewhere. Maybe I'll keep this in mind, however, and get his advice for you, if the guy isn't too busy right now.
Happy purchases.
I dont think rooting voids warranty..
As my s plus was repaired under warranty when i was on custom rom....
Sent from my GT-I9001 using xda premium
unicorndust98 said:
What I'm asking is, will rooting void Samsung's warranty, or the 2 year extended warranty from Best Buy, or both? Cause I really wanna test CM9 for this. But I have Best Buy's 2 year extended warranty.
I have a Galaxy S3 with protection plan from Best Buy ($10 a month) with sprint service and I recently bricked my phone. I went to Best Buy and they was able to give me a new GS3 (refurbished) in about three days. With a $50 deposit I received a loaner phone (lower grade but still an android smartphone). My $50 was refunded at the return of the loaner phone. So I would say ROOT ROOT ROOT!!! it is so worth it! Why not experience the full features of your device? Just for the record....Best Buy's geek squad does not fix the phones on location in most cases so your phone has to be sent out. The way their company works is, as soon as your phone is in their computer system the factory sends out the refurbished phone. So in all actuality they never see your phone until your at home rooting the new one.....you are very welcome!
Click to expand...
Click to collapse
Rooting doesn't void your warranty
SirRhor said:
Rooting will void Samsung's warranty. You can unroot the ROM so they will not notice in case you need service.
I ignore if you can go back to the stock kernel if you flash a new one, Samsung can just enter on CWM and that way they will know your warranty is screwed.
I have an extended warranty as well on Best Buy, and what they told me is that not matter what happens with the device, they will replace it with a new one in case you need it.
But, and this is a big BUT, we are talking about Best Buy, a screwed up company with sale associates that know next to nothing about what they sale, and you could be in a situation where you need to replace your device because you accidentally bricked it, and they will tell you that hacking is not covered under their extended warranty, even though someone else told you it does.
Weight your options. But my advice is: do it!. Root the damn thing, that way you will learn more, and if you brick it, then you could buy another one (hopefully). After all, these are cheap machines.
Click to expand...
Click to collapse
Rooting does not void your warranty. I rooted my phone and bricked it. i have a Metro PCS galaxy mega 6.3. I called Samsung and informed them that i bout it second hand like this and i want it back to normal. They told me it is still under warranty and they will email me shipping labels. They fixed everything for free. I complained before they sent it back that Samsung's website says my Phone should have Kit Kat. So I told them that is false advertisement and that is wrong lol. Everyone on the internet says they only have gingerbread. Metro Pcs is the red headed step child of the mobile industry so they didn’t get the over the air update. I complained about this to Samsung and they informed me that they will be upgrading my Mega with Kit Kat. Don’t believe everything you see on the internet.

ASUS wont RMA my device for free

Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
Why not just take/send it back to the retailer?
"If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty".
I bought it from VERY and they are saying that because I have unlocked it, it invalidates any form of warranty. They stated that if i had reported issue before unlocking it they could replace it but as I unlocked it I have to go through ASUS.
MarcWhittle said:
I bought it from VERY and they are saying that because I have unlocked it, it invalidates any form of warranty. They stated that if i had reported issue before unlocking it they could replace it but as I unlocked it I have to go through ASUS.
Click to expand...
Click to collapse
Tell them to sod off. Your unlocking agreement is between you and ASUS. It did not affect your relationship with the reseller in any way what so ever.
MarcWhittle said:
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
Click to expand...
Click to collapse
I just want to make sure I understand:
1) You unlocked your device and read the official and explicit disclaimers on voiding warranty if you were to proceed with unlocking.
2) You relied upon unofficial anecdotes by forum members suggesting they had success with warranty service despite unlocking.
3) You did not receive an second, official position on the issue from ASUS on unlocking bootloaders.
4) You took and accepted a risk in accepting the unofficial anecdotes that warranty service would be accepted with an unlocked bootloader, knowing full well that was not an official position of ASUS.
5) Your warranty has now been denied.
6) You're now blaming ASUS for poor service.
...Okay.
Sucky as it is that was the risk of unlocking...
But screen bleeding/loosy screen might be easily fixable by opening up your prime yourself (hey, warranty is gone anyway). Can't find the thread as fast but look around (and on youtube) for some guides on opening your prime and fixing lightbleed/wifi.
Forget what you have done - unless you believe that light bleed can be caused by software (if it can then I wonder if software can repair it). I understand that the ASUS warranty conditions are not enforceable in the US - there's an item on it on an Android web site (not a forum). Very are a significant mail order operation. Look at http://www.very.co.uk/help/en/online-help-system.page?choice=group&segment=789 and their statement:
Sale of Goods Act 1979
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. repair, replacement, or refund. Just call us on 08448 222 321.
There is sufficient evidence on this site that light bleed is an inherent fault
teardown:
http://www.anandtech.com/show/5286/asus-eee-pad-transformer-prime-teardown
i got insurance on mine covering any accidental damage. Im not advocating fraud but there is incurance out there for tablets...
Depending on the retailer most places have a 14 day return policy (at least around here) for tablets or TV's and other specific items. Always inquire "If i have any defects with this product how long do i have to return it or replace it".
If there is a defect in the screen why tell them you unlocked it? "Hey, i want to replace / return this tablet" "Why" "Mura in the edge of the screen, the light bleed is getting pretty bad and its only getting worse over time"
Thats it. If they ask if its unlocked play dumb. "Idunno, its my brothers, i dont think so"
I dont know what to tell OP other than maybe try closing the ticket and starting a new RMA ticket with a different Asus rep maybe they will be more understanding? Screen bleed cant be caused by unlocking however you did void your warrenty they dont owe you anything.
Let this serve as a lesson to everyone, dont unlock unless your 110% happy with the hardware.
Hawke84 said:
teardown:
http://www.anandtech.com/show/5286/asus-eee-pad-transformer-prime-teardown
i got insurance on mine covering any accidental damage. Im not advocating fraud but there is incurance out there for tablets...
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Click to collapse
You are right.When I bought mine, as I knew about all the problems this tablet was having I also bought a 1 year insurance(can renew it for 1 more after after the first year) for £60, that covers pretty much everything that happens with the device, caused by myself or not, this service is available for every single electronic equipment bought in Sweden. Hope you have something like this in the UK as well.
I would keep trying with the retailer, unless you actually have them document something with your particular serial number and put a huge red flag on it that every employee will immediately see, I think you will be able to talk to the right person and have them do an exchange for a new one.
Thanks for all the replys guys. I called Trading Standards today and they basically told me VERY dont have a leg to stand on. Unlocked or not, all that does is invalidate contract with ASUS for warranty, under the SOGA very HAVE to replace it. I phoned them back and told them all this and they are still disagreeing!! Spoke to TS a second time and they told me to send it back with a letter telling them they have to replace it, and even linked me to a site to cut and paste some handy legal jargon for them!
deadlocked007 said:
Why the Hell would you tell them its unlocked dumbass...
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
Because Very needed to contact ASUS and during their call ASUS told them. Dumbass
NeoteriX said:
I just want to make sure I understand:
1) You unlocked your device and read the official and explicit disclaimers on voiding warranty if you were to proceed with unlocking.
2) You relied upon unofficial anecdotes by forum members suggesting they had success with warranty service despite unlocking.
3) You did not receive an second, official position on the issue from ASUS on unlocking bootloaders.
4) You took and accepted a risk in accepting the unofficial anecdotes that warranty service would be accepted with an unlocked bootloader, knowing full well that was not an official position of ASUS.
5) Your warranty has now been denied.
6) You're now blaming ASUS for poor service.
...Okay.
Click to expand...
Click to collapse
Im blaming ASUS partly for releasing this laggy piece of **** that HAS to be unlocked to be usable. Im blaming them for wanting £300 and a trip to Czech Republic for repair. Im blaming them for stating they wouldnt repair just the screen at my cost without replacing motherboard at cost of £100 to remove lock. all on a two week old device! Screw the warranty, I knew what i was doing, I just find it ridiculous they want to make another £300 off me when realistically its a case of removing screen and refitting same screen correctly like they should have done in first place. Ten minutes work for them but justifiable at £300? I think not.
Just cause your happy with your product and service dude, doesnt mean we all have to be.
MarcWhittle said:
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
Click to expand...
Click to collapse
You unlocked it. That invalidates the warranty. You can't take what other people on the Internet say over what the unlocker says. Maybe they are charging you a whole bunch; you'd want to speak to their manager for info.
If you are going to throw it away just because of a light bleed, might as well ship it to me. I'd gladly take it off your hands.
---------- Post added at 07:09 PM ---------- Previous post was at 06:53 PM ----------
MarcWhittle said:
Thanks for all the replys guys. I called Trading Standards today and they basically told me VERY dont have a leg to stand on. Unlocked or not, all that does is invalidate contract with ASUS for warranty, under the SOGA very HAVE to replace it. I phoned them back and told them all this and they are still disagreeing!! Spoke to TS a second time and they told me to send it back with a letter telling them they have to replace it, and even linked me to a site to cut and paste some handy legal jargon for them!
Click to expand...
Click to collapse
According to Very's website, they have to have it returned as is with everything intact. Unlocking it and installing a ROM is not 'as is' and would cost THEM money to undo what you did via unlocking, which means sending it back to Asus and costing them money.
We will replace or refund most items provided they are returned to us within 21 days of receipt complete, unused, in their original packaging and with any security tags intact.
Click to expand...
Click to collapse
They aren't going to foot that bill.
If you really want to repair it, just do it yourself.
Additionally, getting a repair from them means going through Asus. If your warranty is invalidated in any way, they can't do that. You voided the warranty implied via the sale.
You're trying to game the system to have another company pay for repairs when you voided the one year warranty already.
to fix a good percentage of that screen bleed, all op has to do is open up tablet. then loosen the display screws. then retighten them slowly. several accounts of screen bleeds being fixed this way. screen bleed is likely from display screws being tightened to tight. there's a thread, by Erusman I believe, that details how to open prime up without messing anything up.
man they looks like alot of people been getting bad screens im surprised no one has not bought and extra prime switch screens and return the bad one lol i would not do that though lol just thinking lol :angel:
I complained to the FTC
I was just told (yesterday) that because I had unlocked my device my screen failure wouldn't be covered under warranty. They haven't even given me an RMA yet. They just looked it up in their DB and said it was unlocked so I was out of luck.
I filed a complaint with the FTC here in the US but I'm not expecting much.
I'm curious. Do you guys as Internet lawyers think you're smarter then Asus lawyers? Cause let's be honest, Asus lawyers wrote the agreement for unlocking, not some cs rep. None of you have a leg to stand on and the constant whining on this forum about unlocking and voiding your warranty and then Asus not covering it is tiring.
st33med said:
According to Very's website, they have to have it returned as is with everything intact.
Click to expand...
Click to collapse
I would suggest that this only refers to returning or exchanging the item. In this case, where the item is damaged / not fit for purpose, I believe the Sales of Good Act / Distance Selling Regulations apply and the OP is entitled to a replacement from VERY.
I think going with Trading Standards is a great idea and I'd be really interested to hear from the OP as to the results of their dealings with TS and VERY.

Last day for $35 refurbs...

Sprint store here says tomorrow the price goes up to $50...
Sent from my EVO using Tapatalk 2
refurbed evo 4g ltes??????? with or without contact????? please elaborate
I think this is a smart decision by sprint. Phones are more expensive now than 5 years ago. Reburb or not.
via eVo.
I just had my EVO 4G LTE replaced because I had some pretty annoying LCD bleed into the screen out of nowhere and the manager replaced it. Understand they have to make money but if it's truly a manufacturer's defect, you shouldn't have to shell out more money.
Just my 2cp.
zillanilla said:
refurbed evo 4g ltes??????? with or without contact????? please elaborate
Click to expand...
Click to collapse
I think he means when you take your phone in for repair and they replace it with a refurb.
kidstechno said:
I just had my EVO 4G LTE replaced because I had some pretty annoying LCD bleed into the screen out of nowhere and the manager replaced it. Understand they have to make money but if it's truly a manufacturer's defect, you shouldn't have to shell out more money.
Just my 2cp.
Click to expand...
Click to collapse
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
IAmSixNine said:
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
Click to expand...
Click to collapse
Umm... You don't usually get refurbished devices same day in Sprint stores. They order you one and it's shipped next day.
IAmSixNine said:
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
Click to expand...
Click to collapse
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
My personal experience has been same day. Took them a few hours to do testing and verify no liquid damage..
perhaps different regions have different rules.
I went to a Sprint owned store, not a 3rd party store.
I believe only corporate stores can do same day.
via eVo.
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
We do honor it. Which is why we replace the phone. If you choose to get insurance you avoid this cost. But if you choose not to then the fee applies. Phones are expensive. You can't expect them to switch out these phones for free. Sprint pays HTC to carry them. HTC has no financial burden in replacing their own devices. To say we shouldn't sell a protect we can't guarantee is ridiculous. No electronic can be guaranteed. Things happen. Nothing is perfect. Best Buy won't repair my samsung tv unless I purchase their protection plan. Same thing.
I certainly feel you should have to pay of you go to Sprint for your HTC phones malfunction and YOU made the choice not to insure it. You don't want to pay? Go to the people who made it.
Sent from my EVO using xda premium
---------- Post added at 06:22 PM ---------- Previous post was at 06:21 PM ----------
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Besides... Tires and cell phones are two completely different products....
Sent from my EVO using xda premium
^^I'm sorry, that's a big load of [email protected]
The difference is, if a tire fails, someone can die. If a phone fails, unless it self combusts, you're not likely in any danger.
So what's sprint's justification for raising the price. They still send 'em off to htc to be repaired/refurbished. Most HD manufacturers offer advanced replacement. You have to send in your bad drive within 30 days or they charge the card. Why doesn't htc/samsung/whoever offer this?
I think this is just another way of nickel and diming the customer.
If my Vizio TV fails in the first two years I take it back to Costco and they swap it out for free, the main reason why I bought it from them not best buy. Let's put another way, if your $500 fuel pump fails with in the first year we would replace it free of charge. It's called good customer service.
Sent from my EVO using xda premium
Sprint replacing a phone for free outside of the 14 day period is stupid.
What does the CARRIER have to replace your hardware when they didn't make the phone.
That makes as much sense as me calling Time Warner to replace my broken tv.
Most electronics now a days tell you to not return device to the retailer and to have the manufacturer replace it.
Blah difficult customers....:banghead:
Sent from my Genesis that does what Nintendon't
Did you buy your TV from time Warner?
Sent from my EVO using xda premium
tep ftw i aint paying squat to get my refurbs.
IAmSixNine said:
My personal experience has been same day. Took them a few hours to do testing and verify no liquid damage..
perhaps different regions have different rules.
I went to a Sprint owned store, not a 3rd party store.
Click to expand...
Click to collapse
Its same day if they have the phone in stock.
gpz1100 said:
^^I'm sorry, that's a big load of [email protected]
The difference is, if a tire fails, someone can die. If a phone fails, unless it self combusts, you're not likely in any danger.
So what's sprint's justification for raising the price. They still send 'em off to htc to be repaired/refurbished. Most HD manufacturers offer advanced replacement. You have to send in your bad drive within 30 days or they charge the card. Why doesn't htc/samsung/whoever offer this?
I think this is just another way of nickel and diming the customer.
Click to expand...
Click to collapse
As you said... "manufacturers". Sprint isn't the manufacturer. And you're expecting them to replace any issue your phone has for free? Without having their replacement protection? Smh. You guys kill me with the entitlement, customer is always a victim stuff....
Sent from my EVO using xda premium
Quis89 said:
As you said... "manufacturers". Sprint isn't the manufacturer. And you're expecting them to replace any issue your phone has for free? Without having their replacement protection? Smh. You guys kill me with the entitlement, customer is always a victim stuff....
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I see sprint (or any wireless carrier) the same way I see a car dealer. Your car comes with a mfg warranty for some amount of time. During that time you bring it into any dealer of that mfg and they fix it free of charge. A free repair is expected. If they can't repair it, then they replace it. Again, free of charge during the warranty period.
gpz1100 said:
I see sprint (or any wireless carrier) the same way I see a car dealer. Your car comes with a mfg warranty for some amount of time. During that time you bring it into any dealer of that mfg and they fix it free of charge. A free repair is expected. If they can't repair it, then they replace it. Again, free of charge during the warranty period.
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You can see them the way you want, but it still doesn't make it the standard. Difference between sprint and your local Ford dealer is that Ford has a vested interest in that dealer.
HTC has their warranty and no ties to sprint besides selling them a product, sure sprint has its repairs stores but doesn't mean htc likes it.
Sent from my EVO using xda premium

[Q] Need help with Warranty issue

I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
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i would just pay someone in install the screen im sure there places that do it fairly cheap.. thats what i would do.. cause i wouldnt want to pay the 130$ either
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
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i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
ak074 said:
i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
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The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
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call htc 866-449-8358 and ask how much it will cost. the price wont be exact, its just an estimate. but you will have a guaranteed 90 days warranty on any repairs that have to be done. i think its around $150ish. i cant remember tho lol
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
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re you sure? On my OG Evo they replaced mg screen 3 times, speaker twice, bezel once and camera lens cover twice. All for free.
Sent from my EVO using xda premium
I would try a different sprint store and see what they say. Make sure its a corporate store and not an affiliate store. It seems to be hit or miss on whether a particular store will replace a cracked screen. By the way, TEP is $150 not $130. You don't always get a refurb from Assurian, I always got a new phone as a replacement.

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