[Q] Is my TB defective/Is this normal? - Thunderbolt Q&A, Help & Troubleshooting

So this has happened a few times to me. While I'm at work I'll leave my TB in my pocket and only check it during my two 15 minute breaks and 45 minute lunch and even then I only use it lightly. In between those breaks, I've noticed about 2-4 times already that the phone starts to heat up when it's in my pocket. I go in to work at about 9am and by noon or 1pm, the battery is in yellow despite me never even turning on the screen.
I checked the battery usage screen and it shows that the display accounts for ~70-80% of the battery drainage. My screen is set to auto lock at 1 minute and I have Auto-sync turned off on everything so what could be causing this?

Classick206 said:
So this has happened a few times to me. While I'm at work I'll leave my TB in my pocket and only check it during my two 15 minute breaks and 45 minute lunch and even then I only use it lightly. In between those breaks, I've noticed about 2-4 times already that the phone starts to heat up when it's in my pocket. I go in to work at about 9am and by noon or 1pm, the battery is in yellow despite me never even turning on the screen.
I checked the battery usage screen and it shows that the display accounts for ~70-80% of the battery drainage. My screen is set to auto lock at 1 minute and I have Auto-sync turned off on everything so what could be causing this?
Click to expand...
Click to collapse
Are you rooted or unrooted? If you are rooted try another kernel.

As someone else said, if you're rooted, try another kernel.
If you're stock and haven't made any modifications, then it's probably defective. It's pretty abnormal for a Thunderbolt to overheat like that. I'd suggest exchanging it. This should fall under the manufacturer warranty; no need to use your insurance if you have it.

I'm actually unrooted. I guess I'll drop by my Verizon store tomorrow. Hopefully they'll swap it out on the spot and not force me to go phoneless for weeks.

Classick206 said:
I'm actually unrooted. I guess I'll drop by my Verizon store tomorrow. Hopefully they'll swap it out on the spot and not force me to go phoneless for weeks.
Click to expand...
Click to collapse
Don't worry, this isn't an iPhone.

Related

Phone will not turn on

Yesterday, I was at the beach, phone was fine, later i go into the bag of things I brought out to check my shiny new Evo 3D, only to find it turned off, and I haven't been able to get a thing working all day, won't come on, wont give me a startup vibrate, screen flash, charge light, or anything. No water damage either I've checked the water indicator and nothing is different. Any ideas on how to get it back up and running.
Also, my girlfriends OG Evo will come on, but no screen, screen will not show anything even though capacitive buttons glow a normal, no water damage on her phone either.
Yes I posted this yesterday but under a weird title
Yes I have battery pulled
Yes I have tried a new SD card, and completely removing the SD
Don't know what else to try
Please help
Maybe the sun borked something in the units. I don't know if you left it baking in the sun but I know that leaving it in direct sunlight for prolonged period of time can wreak major havoc on LCD screens.
When you plug in the device you do you at least get a charge light indicator?
I'd suggest cooling down the device but since you said this was yesterday I don't see how this could help you.
Battery pull, fan cool down, wait an hour, reassemble and try again.
If no go. 611 my friend
darkflame said:
Maybe the sun borked something in the units. I don't know if you left it baking in the sun but I know that leaving it in direct sunlight for prolonged period of time can wreak major havoc on LCD screens.
When you plug in the device you do you at least get a charge light indicator?
I'd suggest cooling down the device but since you said this was yesterday I don't see how this could help you.
Battery pull, fan cool down, wait an hour, reassemble and try again.
If no go. 611 my friend
Click to expand...
Click to collapse
The sun could of baked your phones both of them depending on how hot it was at the beach . I know the sun will **** up a lcd screen. Since your both having issues im guessing it was from the sun so I would take it to sprint and get it checked out .
reaper24 said:
The sun could of baked your phones both of them depending on how hot it was at the beach . I know the sun will **** up a lcd screen. Since your both having issues im guessing it was from the sun so I would take it to sprint and get it checked out .
Click to expand...
Click to collapse
I went to a sprint store today, they cant touch it until 30 days, I'm not sure how it could have gotten so overheated, It was left in the bottom of the bag, and everything else down there was fairly cool, i tried cooling it over the ac though.
And no, no charge light at all
question
How many days have you had it... Seems like a defective phone from the get go to me. I would be pissed if I bought a new phone and it died in 2 days. Return the phone and don't take no for an answer!!! They should give you another one.
flyboyjr said:
How many days have you had it... Seems like a defective phone from the get go to me. I would be pissed if I bought a new phone and it died in 2 days. Return the phone and don't take no for an answer!!! They should give you another one.
Click to expand...
Click to collapse
I agree. Take the 3vo back demand an exchange. Take the evo back separately (maybe different store altogether) and have the tech fix it or do the insurance deal.
Beaches are the graveyards of electronics. Don't take them there unless you plan on burying them during your visit.
in your shoes!
Hey I am having the same Problem (diff circumstances, not beach temps I am in Chicago) I was at my friends apt tonight showing off the EVO 3D when the screen just went black! The phone said it had over 70% battery remaining. It has been about 3 hours since and the phone will not turn back on. I have taken out the battery plugged in power and done it all backwards too. I don't know what to do right now. I got this phone TODAY!!!
balistic2 said:
Hey I am having the same Problem (diff circumstances, not beach temps I am in Chicago) I was at my friends apt tonight showing off the EVO 3D when the screen just went black! The phone said it had over 70% battery remaining. It has been about 3 hours since and the phone will not turn back on. I have taken out the battery plugged in power and done it all backwards too. I don't know what to do right now. I got this phone TODAY!!!
Click to expand...
Click to collapse
Did you do the OTA update ? Isn't there a hard reset ? I haven't messed with the OTA yet. Got my phone today from sprint online. Anyways I know the HTC touch pro 2 had a SLEEP issue it was called the SOD screen of death phone would turn screen off and you couldnt get it to wake up at all. You had to pull battery multiple times to get the sucker to work.
reaper24 said:
Did you do the OTA update ? Isn't there a hard reset ? I haven't messed with the OTA yet. Got my phone today from sprint online. Anyways I know the HTC touch pro 2 had a SLEEP issue it was called the SOD screen of death phone would turn screen off and you couldnt get it to wake up at all. You had to pull battery multiple times to get the sucker to work.
Click to expand...
Click to collapse
I have been trying to hard reset my device all night now! I have been trying this method: google search EVO 3D hard reset and its the first link... basicly it says hold down your vol down button then hold the power button but nothing happens for me.
but to no avail! I have tried taking the batt out multiple times and press the power button. I have tried keeping the batt out with the power cord plugged in. nothing is working!
Seanc13 said:
I went to a sprint store today, they cant touch it until 30 days, I'm not sure how it could have gotten so overheated, It was left in the bottom of the bag, and everything else down there was fairly cool, i tried cooling it over the ac though.
And no, no charge light at all
Click to expand...
Click to collapse
they just dont wanna becuz they might have to swap you and theres no referbs yet so they would have to give a new one and dont want to cuz they would rather sell it
so they have to take a look at it call CS 1800 theyll walk you threw all the stuff you tried (that didnt work) once its doesnt work with their help thell issue you a repair ticket and then the store will have to look at
Efff that...RETURN both phones as defective.
my evoG had 3 returns before i was happy.
Today my 3d decided to turn off and not turn back on after selecting an application. had to pull the battery to get it back up again..
HW002.. I will be taking mine back in .. seems enough people are having the device just shutdown on them for no good reason.
Remove the sdcard then try and boot the phone.
I ordered it online on the 21st, So what I really want to know, is if i take it to a corporate store with the box and all items that came with it, will they allow me to swap it there, or will I have to call CS and have them send a replacement?

Rebooting, Overheating, and Problems (oh my!)

Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Nope.
Try pulling the battery and putting it back. Do not power up. Connect to charger and let it full charge. Disconnect charger and boot it
If it is super hot during any of that take it back.
DanManners said:
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Click to expand...
Click to collapse
I watched that video. I have NEVER seen anything like that and I have seen some weird stuff on my phone trying some weird modifications. (I have gotten massive screen tear and other stuff but that is due to the things I have done).
I would suggest returning the phone and getting a new one. I imagine that one is a lemon. You could try restoring the phone via the RUU in the shipped rom thread in the developement section but I think you should just return that one.
Unless you have messed with it aside from what you have told us (I doubt it though) I would return that one.
Easy
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
jdmba said:
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
Click to expand...
Click to collapse
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
DanManners said:
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
Click to expand...
Click to collapse
Just show him that video haha. That convinced me immediately. If it is really getting that hot there is a real problem and I would be getting it out of my hands ASAP.
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Mine gets fairly warm, especially when working while being plugged.
My first phone had a problem with the bezel coming apart, but it also ran warmer then the second one I have, it was always warm in my pocket, the new one isn't.
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
AtLemacks said:
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
Click to expand...
Click to collapse
I always leave it off, LTE really is overrated. A wonderful nicety, but I don't NEED it.
...
With total and complete respect for the immediately preceding couple of posters, I CANNOT STRESS THIS ENOUGH ... do not use tricks to cool your phone down.
You do not want to wind up on the other side of the 14 days with a phone which otherwise overheats from general use. DO NOT FOLLOW ADVICE SUCH AS TURNING OFF LTE.
Sure, if you have a working phone, and you think that will help your battery, then go for it. If you have thermal issues do NOT use bandaids.
(This has been a public service announcement).
LOL. I'm watching this very closely.
If the device isn't currently overheating turning LTE off isn't going to hurt it, lmao. They wouldn't bake in a feature that is going to make your phone melt down. Now, if you have problems CURRENTLY then you should warranty replace it. But 14 days doesn't have anything to do with it, you can call and warranty your phone anytime in the first year, 2 if you have the extended warranty. So it is NOT bad advice to turn it off if it is of no use to you. Don't scare people into killing their batteries just because they don't currently have an issue.
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
voxigenboy said:
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Click to expand...
Click to collapse
Why don't you go in and calibrate the keyboard if it's off?
OP
I think you should have added a "None of the above" as a selection for your poll. would have a lot more than 2 people.
My first phone and my second phone are set up the same, both factory reset both with LTE on and the second one makes little to no heat when idle, the first was warm all the time.
zeroxg4 said:
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
Click to expand...
Click to collapse
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
DanManners said:
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
Click to expand...
Click to collapse
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
zeroxg4 said:
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
Click to expand...
Click to collapse
Corporate allocation and stock is different than the consumer market.

Note just crashed...hard

I've had my note for almost two weeks now. This afternoon, I was using it as I always do, mostly mail, some web stuff and music - thus no extended gaming, etc to overheat the GPU.
I put it in my pocket, removed it several minutes later and it was completely dead - and I couldn't even turn it back on. It wasn't banged around or anything, and there was at least 50% charge in the battery. I opened the back, removed and replaced the battery. Still nothing. I tried again about 20 minutes later, and it powered up as normal. And it has been since.
Is this weirdness that happens occasionally to current gen android phones? Anyone else have similar issues? Should I try to exchange it?
baaj said:
I've had my note for almost two weeks now. This afternoon, I was using it as I always do, mostly mail, some web stuff and music - thus no extended gaming, etc to overheat the GPU.
I put it in my pocket, removed it several minutes later and it was completely dead - and I couldn't even turn it back on. It wasn't banged around or anything, and there was at least 50% charge in the battery. I opened the back, removed and replaced the battery. Still nothing. I tried again about 20 minutes later, and it powered up as normal. And it has been since.
Is this weirdness that happens occasionally to current gen android phones? Anyone else have similar issues? Should I try to exchange it?
Click to expand...
Click to collapse
thats odd. is it stock? if not, you should list everything you did to the phone. If you had it overclocked, maybe it overheated and shut down so as not to fry the chips?
Yeah, all's still stock. I've not even rooted yet.
Same thing happened to me with a skyrocket that I had. Except I did have it rooted running sky ics rom. And I had it plugged into the charger. So...maybe not quite the same thing...sorry. lol
I just went to the store and swapped it out for a new one. No questions asked within 30 days.
Sent from my SAMSUNG-SGH-I717 using xda premium
baaj said:
I've had my note for almost two weeks now. This afternoon, I was using it as I always do, mostly mail, some web stuff and music - thus no extended gaming, etc to overheat the GPU.
I put it in my pocket, removed it several minutes later and it was completely dead - and I couldn't even turn it back on. It wasn't banged around or anything, and there was at least 50% charge in the battery. I opened the back, removed and replaced the battery. Still nothing. I tried again about 20 minutes later, and it powered up as normal. And it has been since.
Is this weirdness that happens occasionally to current gen android phones? Anyone else have similar issues? Should I try to exchange it?
Click to expand...
Click to collapse
my note did the exact same thing yesterday or day befor,, i keep it in my locker at work , any how looked at it had over 50% battery life and when i came back a few hours later , it was dead , i got it to come on but battery was way way down , no life ,, dont know what the deal was ,, but has been running fine now.
i
Just happend to me, after testing out the mhl adapter at my parents place i restarted the phone. Then once all was booted up i put it to sleep to make the drive home only 15 min away i did notice the the phone was hot in my pocket but screen wasnt on. Pulled out my phone and it didnt turn on. I pluged in the the usb and it powered up normal.
Well its a new toy, they will have bugs and they will fix them. So far so good. I did get the juice defender app, seams to be.working.out.great went all day and still had 75% power when I got home.
tapatalk ~ Samsung galaxy note
My phone does get warm from time to time (on the back right below the camera lens), though I didn't notice it before the crash. Is this heat normal?
Only thing i did have is a random reboot once...thats about it.
Galaxy Note
My only odd experience is after unplayable Asphalt 6HD for a little while, and phone does get warm. After I close the game I get nothing. Blank screen and take a few minutes to come back to life and when it does it as if it went through a soft reboot.
Sent from my SAMSUNG-SGH-I717 using XDA App
UPDATE - problem has not gone away. It seems to be (at least partially) related to a malformed battery contact. Exchanging for a new one tomorrow.
I'm a light user throughout the day. Charged my phone to 100% before I left for work today. On my way home, I used my phone a lot. I visited websites that had a lot of content. I was pinching and zooming and the phone crashed/restarted on me. Same thing happen 10 minutes later. I was using the phone for about 20 minutes non stop prior to this to happening. The phone was in the upper 50s (56%-59%). The phone was getting noticeably warm on the back cover, but not to point where it was burning hot.
This doesn't happen to me during my lunch when I use the phone non-stop for a full hour. My phone is stock, not rooted. Had for about 1 1/2 week now.

[Q] MoPho overheating and turning off on CM9

I am having an issue with my MoPho severely overheating and shutting off. But strangely it only seems to happen when I am outside. The first time I noticed it was when I went fishing. My phone had about 80% charge, and when I picked it up maybe 30 mins later is was scorching hot. To the point that it burnt me. And it had shut off. I didn't have it in the sun or anything. It was in the shade inside a bag. I was not able to get it to turn on even with a battery pull even after it had cooled down. The battery completely drained in a matter of minutes. I couldn't even get it to charge in the truck on the car charger, either. It got too hot on the charger to the point it wouldn't even get a charge. This has happened about 3 or 4 times since. It will go from a full battery, get super hot, and completely drain within minutes. This never used to happen in the house, it was only an issue outside. until today. Went fishing, phone had full charge. It managed to hold the battery for a couple hours, unlike the other times, but eventually got hot and died. Then when I got home, plugged it into the charger and went to sleep, woke up a couple hours later and it was burning hot, and had no charge. Other things on it are acting weird now, as well. The screen keeps turning on and off every few seconds by itself. I don't know what the issue is, but I might have to switch back to stock if I can't find a solution. Because eventually this is going to fry my phone. And I don't want that to happen. It is also a huge inconvenience for your phone battery to drain in a matter of minutes and become a useless paperweight when you are in the middle of nowhere and need a form of communication in an emergency.
Has anyone else had this issue and found a solution?
Galaxy_S_ said:
I am having an issue with my MoPho severely overheating and shutting off. But strangely it only seems to happen when I am outside. The first time I noticed it was when I went fishing. My phone had about 80% charge, and when I picked it up maybe 30 mins later is was scorching hot. To the point that it burnt me. And it had shut off. I didn't have it in the sun or anything. It was in the shade inside a bag. I was not able to get it to turn on even with a battery pull even after it had cooled down. The battery completely drained in a matter of minutes. I couldn't even get it to charge in the truck on the car charger, either. It got too hot on the charger to the point it wouldn't even get a charge. This has happened about 3 or 4 times since. It will go from a full battery, get super hot, and completely drain within minutes. This never used to happen in the house, it was only an issue outside. until today. Went fishing, phone had full charge. It managed to hold the battery for a couple hours, unlike the other times, but eventually got hot and died. Then when I got home, plugged it into the charger and went to sleep, woke up a couple hours later and it was burning hot, and had no charge. Other things on it are acting weird now, as well. The screen keeps turning on and off every few seconds by itself. I don't know what the issue is, but I might have to switch back to stock if I can't find a solution. Because eventually this is going to fry my phone. And I don't want that to happen. It is also a huge inconvenience for your phone battery to drain in a matter of minutes and become a useless paperweight when you are in the middle of nowhere and need a form of communication in an emergency.
Has anyone else had this issue and found a solution?
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Many people have experienced overheating problems on our cm9. Some people including self have fixed it by just doing a fresh install of cm9 as it seems like just a fluke. Im sure the fact that were running a gingerbread kernel on ics doesnt help. Also, try dropping the battery down to 1200 from the stock 1300, see if that helps.
Sent from my MB855 using XDA
Acvice said:
Many people have experienced overheating problems on our cm9. Some people including self have fixed it by just doing a fresh install of cm9 as it seems like just a fluke. Im sure the fact that were running a gingerbread kernel on ics doesnt help. Also, try dropping the battery down to 1200 from the stock 1300, see if that helps.
Sent from my MB855 using XDA
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Click to collapse
Someone mentioned changing the overclock from the stock 1300 down to 1000 in another thread. Is that the same thing as what you're talking about? Or is there a separate setting for the battery? I did try dropping it down to 1000 but that's when the screen started turning on and off by itself. And LWP's stopped working properly. They would get stuck and seizure. Even after I changed it back to the default 1300. So I went into CWM and just reflashed the ROM. No more screen turning on and off or LWP's acting weird. But as far as the overheating problem I can't be sure I guess until I go fishing again or put it in another situation in which it's done it previously.
Galaxy_S_ said:
Someone mentioned changing the overclock from the stock 1300 down to 1000 in another thread. Is that the same thing as what you're talking about? Or is there a separate setting for the battery? I did try dropping it down to 1000 but that's when the screen started turning on and off by itself. And LWP's stopped working properly. They would get stuck and seizure. Even after I changed it back to the default 1300. So I went into CWM and just reflashed the ROM. No more screen turning on and off or LWP's acting weird. But as far as the overheating problem I can't be sure I guess until I go fishing again or put it in another situation in which it's done it previously.
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Click to collapse
I work outside every day and its bout 100 degrees out consistantly now... I'm not running cm9 anymore but I've noticed I still get the occasional overheat while its in my pocket, it most definitely gets annoying sometimes having to pull the battery and let everything cool down but I think the benefits outweigh the annoyance level a million to one. I guess what I'm saying is you're not alone friend, it definitely happens to me as well. I have my CPU set to 1k though and messed around with undervolting as well and feel like I get a little better results this way. Keep playing with your settings until you find the one that works best for you is the advice I can give. Good luck!
Sent from my MoPho running MIUI.us official port!
Party Spock is in the house, everybody have a logical time!
Galaxy_S_ said:
Someone mentioned changing the overclock from the stock 1300 down to 1000 in another thread. Is that the same thing as what you're talking about? Or is there a separate setting for the battery? I did try dropping it down to 1000 but that's when the screen started turning on and off by itself. And LWP's stopped working properly. They would get stuck and seizure. Even after I changed it back to the default 1300. So I went into CWM and just reflashed the ROM. No more screen turning on and off or LWP's acting weird. But as far as the overheating problem I can't be sure I guess until I go fishing again or put it in another situation in which it's done it previously.
Click to expand...
Click to collapse
Yeah its the same thing. Remember, our processor is technicallynot supposed to be over 1000 per core for a reason. People just like to push things to the edge. The whole lwp problem is expected and everyone experiences this with the our ice roms. That also is due to lack of proper 2d libs. But I'm glad most of your problems have subsided. Run your processor at 1000 and I'm sure the overheating will lessen. On a powerful dualcore phone like the photon 1300 from 1000 is miniscule anyway.
Acvice said:
Yeah its the same thing. Remember, our processor is technicallynot supposed to be over 1000 per core for a reason. People just like to push things to the edge. The whole lwp problem is expected and everyone experiences this with the our ice roms. That also is due to lack of proper 2d libs. But I'm glad most of your problems have subsided. Run your processor at 1000 and I'm sure the overheating will lessen. On a powerful dualcore phone like the photon 1300 from 1000 is miniscule anyway.
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Click to collapse
Alright. I will try it again. But I just love my LWP's =[ I always have a lwp on. I have never experienced the problem with the lwps until I set the processor to 1000. But I guess it comes down to sacrificing my wallpaper to stop it from overheating. If that's what it takes to fix the problem. Hopefully once the stable version is released everything will work like it should without having to sacrifice anything.
It did overheat again the other day. I did have Watchdog on my phone and I was on facebook messenger the other morning and it started acting up, I had my phone in my hand and within a couple minutes it got burning hot, and then right after, Watchdog popped up with a notification that messenger was above threshhold. It was running at 49% CPU or something. And come to think of it I would always get notifications about fb messenger "misbehaving". So I came to the conclusion that it could be either messenger or watchdog causing most of my problems. I deleted watchdog to see if it fixes my problems. I'm hoping it isn't messenger. Because I need my FB. lol. But I haven't really used messenger on my phone since I deleted watchdog. So we'll see. If that didn't solve it, then I will sacfrifice my lwp and set the processor back to 1000.
Galaxy_S_ said:
Alright. I will try it again. But I just love my LWP's =[ I always have a lwp on. I have never experienced the problem with the lwps until I set the processor to 1000. But I guess it comes down to sacrificing my wallpaper to stop it from overheating. If that's what it takes to fix the problem. Hopefully once the stable version is released everything will work like it should without having to sacrifice anything.
It did overheat again the other day. I did have Watchdog on my phone and I was on facebook messenger the other morning and it started acting up, I had my phone in my hand and within a couple minutes it got burning hot, and then right after, Watchdog popped up with a notification that messenger was above threshhold. It was running at 49% CPU or something. And come to think of it I would always get notifications about fb messenger "misbehaving". So I came to the conclusion that it could be either messenger or watchdog causing most of my problems. I deleted watchdog to see if it fixes my problems. I'm hoping it isn't messenger. Because I need my FB. lol. But I haven't really used messenger on my phone since I deleted watchdog. So we'll see. If that didn't solve it, then I will sacfrifice my lwp and set the processor back to 1000.
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Click to collapse
Fb messenger gets a lot of hate, i cant say thats your problem but you never know. Try out a chat client called imo from the play store instead. It supports fb as well as others and is leaps and bounds better than fb messenger.
Sent from my MB855 using XDA
Acvice said:
Fb messenger gets a lot of hate, i cant say thats your problem but you never know. Try out a chat client called imo from the play store instead. It supports fb as well as others and is leaps and bounds better than fb messenger.
Sent from my MB855 using XDA
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Thank you. I will definitely try that =] Thank you. I really hope it fixes the problem. I can't wait for the stable release. haha

Phone staying awake/screen on when powered off

Basically, say I power the phone off at night (10pm - 6am). When I wake up and check Power-->History, I see the following for each of the categories:
Mobile network signal has a gap for the off period
WiFi has a gap for the off period
Awake is FILLED for the off period (solid blue bar for the time the phone was powered down)
Screen on is FILLED for the off period (solid blue bar for the time the phone was powered down)
Can't post screenies unfortunately, and so please see if you can assist without an image.
This is very annoying because the battery is also draining about 5%-10% each evening.
Any ideas for a fix or is there some sort of logical explanation here?
Please help if you can!
:cyclops:
Can you return the phone? It's obviously not supposed to stay awake when you shut it down, so I would return it.
Sent from my HTC One using xda premium
I'm outside of the 14 day exchange period.
okdaddio said:
I'm outside of the 14 day exchange period.
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Click to collapse
But you're under the 1 year warranty. Go to an AT&T Corporate store and show them.
Sent from the "ONE" phone for me
Having exactly the same problem - see my thread here - http://forum.xda-developers.com/showthread.php?t=2394626
Can't work out what's going on, it seems like the phone is not correctly shutting down, and something is keeping it awake when it should be asleep. Very strange.
Just installed wake lock detector. I'm going to assume it has something to do with a software/app keeping it awake. Going to run this today and tonight. I'll let you know what I find.
My screen showed being on all night too, however, I keep my phone plugged in all night so no biggie, I mean. I know it wasn't physically on all night or the screen would have kept me awake. There are many stories online of htc & the gs3s and 4s doing this. 9 times out of ten it was software or an app..
*S¡gned
Yeah, I've installed Wakelock Detector and GSAM Battery Monitor so we will see what happens tonight. I may try flashing a custom kernel or returning to stock if I can't figure anything out.
OK, flashed back to stock and relocked bootloader and still getting this problem intermittently. Can't figure out what it is. Wondering if the device itself is faulty.

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