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Hi guys,
New thing, i notice this on both i9100 phones (the one i sended back and the new one from today). There are like to almost same dimension parallel stains/distortions(?) on the bottom half of the screen and you can notice them only if is dark/semi-dark in the room and your phone is in front of a monitor/hdtv with a withe screen, in other conditions they can't be notice and from what i can tell they don't alter the image in any way. I will post a image from the first phone (the second one is almost the same) if you guys notice them or not, or you have a theory, please post.
Thanks.
Looks to me like a small manufacturing mark or defect in the polarising filter on the screen. I wouldn't be concerned with this, i doubt you'll ever get an LCD that doesn't have something like this.
the reason it is only showing up in front of a TV or screen is because the light coming off it is polarised. normally this shouldn't be visible, so the manufacturers aren't concerned
Somebody please correct me if i am wrong
No, i'm not concerned. I think is probably from the machine that holds the glass during production or assembly (because there are two i9100 with the same shape of the stains). I just wandered if other owners of i9100 notice the same thing with their phones, but from what i see nobody bothers...oh well, thanks anyway.
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
666fff said:
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
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Click to collapse
Ok sir, i will play this game, lets talk facts:
- This is my second phone after returning the first phone with the same problem and some package issue.
- The two phones come from the same online retailer but diffident distributors, this means is bigger than a batch problem.
- The problem is almost identical (two stains same shape), but visible only in one condition (mentioned above) and only from a very wide angle (btw if you tilt the phone in that light and angle the stains change color from darker to lighter).
- It doesn't affect in any way, shape or form the generated image, it can only be seen with the lcd off and in a fluorescent light.
- If you return for the second time the device, you have to wait for betwin 2-10 days (again) for the service department to come with a resolve and you risk to get a money back resolve, witch mean from 4-14 days to transfer your money in your bank account and after you start from the beginning with another retailer (all retailers have the same distributors).
With all above taken into account, honestly, what would you do?
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
666fff said:
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
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GOD Damm it...man! Now i have to w8 for the "money back guarantee!!!"... i send it back because of YOU!....no man, thanks, you are right, i will settle for one with flawless everything. I attached a picture with the old one and the ex new one side by side.
I will change the retailer. lets hope third is a charm...
Later.
Well, third device, second retailer, same defect. I'm done, i didn't try the withe version but then again i don't like withe, so i will keep this one.
That sucks man. You could upgrade to galaxy nexus soon though!
This GT-P7510 with me began to show some reddish display problem. Below is the 10-second video. The 1 minute video I have a problem uploading as of now, but working on it.
Code:
http://youtu.be/SG3A13qesWY
Once the redness takes over the screen (0:05 onwards), the tab will have reddish gradients especially visible when viewing videos, full screen colored pictures, or operating the camera, something like in 256 colors mode or less with red gradients. Its not seen on this short video, but can be seen on the next video still in the works of uploading.
Aside from that, the tab works perfectly normal. When in low brightness and used for everything else aside video, the issue is not much noticeable can it can be used just as any other normal fully working units.
Now my problem is I don't have warranty as unit came from abroad and after bringing the unit to local Samsung, I somehow feel that they don't want to spend time to think about the issue thru the way they talk with me. Looks like they have to improve their staff for customer service attitude but that's not the point of this post. Anyway, the proposal to me after having the unit with them for more than a week for assessment was to "replace the screen and camera". I did not have it repaired for the moment so I can think about it carefully and ask for recommendations.
I mean, hello. All works well aside from that reddish tint. I completely understand that all Galaxy Tab 10.1 are less than a year old and all warrantied so doing replacement will probably fix the problem and with least use of brains. I guess that's the protocol for all 10.1 units with any hardware issue as Samsung will cover the warranty.
However, didn't they think maybe something just need replace on the board, like perhaps just the CPU/GPU chip or somewhere similar? The screen is the most expensive part of the device and if that's the one need replacement then it already goes to the level of thinking of the thing is already in the borders of "beyond economical repair".
Also, where did the idea the camera needs replacement as well? I will do a testing of a video call and see if the other party will see me reddish and will update this post.
I've thought of several options:
1. Auction it off whilst being honest with the issue of course, letting the market dictate the price by starting a low bid.
2. Just use it (or have a toddler/kid play use it), live with the issue for the moment. I play with it also in terms of testing custom ROMs and curious of the upcoming ICS onto it. I can prefer not to use it as I have a competitor tablet as well.
3. Wait it out for this tab10.1 to go mainstream to the masses and mature, when many owns it more chances of parts coming along and 3rd party repair technicians that can do isolation and swap out parts with a worse unit (ie. broken screen).
4. Wait it out, then go back to Samsung which probably by then knows already how to use brains to isolate the issue and provide a knowledgeable recommendation as probably that time they handle out of warranty units. Also, hopefully by then whatever replacement part cost should have gone down.
As like all my other stuff, the thing is mint, screen protector on & back protected by TPU (whilst the back plastics are still there intact) even before it was used, boxes and all accessories are as new, the power adaptor still has its plastic skin on. That's why I am kind of "attached" to the unit, this is something that has no physical sign of use at all.
Any futher recommendations or other inputs on how to move forward with this?
Samsung concern
Hi,
Good day. I would like to ask your conctact information (email address and contcat number) in order to settle your concern. Kindly send to my personal email at [email protected].
Thank you,
Cris
Oye. First post at XDA. I bought the TP at Canada Computers on December 23rd. They give two weeks for return, so I have until Friday to return or exchange this thing. If you were me, would you return this tablet? Here are my issues:
- gps will briefly lock outdoors, but loses the lock quickly after subtle movements
- hdmi output has issues with my Sony Bravia TV - only plays through left channel (using dice player and games like riptide)
- one white (dead) pixel near bottom right corner
- very slight white bleed on bottom right with black screen
What do you think? Maybe others are grappling with the same question.
Cheers,
lukin
****ing_lukin said:
Oye. First post at XDA. I bought the TP at Canada Computers on December 23rd. They give two weeks for return, so I have until Friday to return or exchange this thing. If you were me, would you return this tablet? Here are my issues:
- gps will briefly lock outdoors, but loses the lock quickly after subtle movements
- hdmi output has issues with my Sony Bravia TV - only plays through left channel (using dice player and games like riptide)
- one white (dead) pixel near bottom right corner
- very slight white bleed on bottom right with black screen
What do you think? Maybe others are grappling with the same question.
Cheers,
lukin
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Click to collapse
the 1 single dead pixel did it for me
helllll yes
Yes, return it. The GPS issue is here to stay though. (Design flaw)
Sent from my SAMSUNG-SGH-I777 using xda premium
Pixel did it for me. I am on the fence about the hdmi. I think that will happen with all of them until a fix is issued. But i would return it for the pixel.
If it is white it isn't dead though is it? I think it may be stuck. Have you tried massaging it or tapping it? I know it sounds weird but have you tried? Like with your finger or pencil eraser with a micro fiber cloth or some other material between so as not to scratch the screen. There are a few tricks if you Google it.
yeah I think the HDMI thing will just need firmware updates to fix, so hopefully will get sorted out. the pixel though is over the line, get a replacement.
Just preordered it...Hoping they come in this week. Been kicking the TF101/no TF201 around? and the Iconia A500. My wife pre ordered the prime while i was out so....I'm waiting in cyberline. Can't wait. Any other issues you guys finding?
If anything relate to screen, i would return or exchange right away, hard to ignore if you look at it every day....
Simple answer: Exchange it.
Why? If you're unhappy now, imagine how you'll feel once your small time window closes and you are still unhappy!!
Good god man, do it while y'ee have the chance!!
Yep, I'd return it for the pixel.
Single stuck pixel huh? I have one stuck red and thought that best buy would not take it back. If its a reasonable expectation that no pixels be dead or stuck then perhaps I will exchange it (if best buy lets me).
Thanks for the feedback. I am going try the screen massage, maybe break out the sexy time oils. If no luck, it goes back and I join the replacement line. It is is our first tablet and I wanted to get the best product. The bugs are testing my patience a bit. I bet it come with the territory when buying a brand new product.
Thanks.
ModusPwnd said:
Single stuck pixel huh? I have one stuck red and thought that best buy would not take it back. If its a reasonable expectation that no pixels be dead or stuck then perhaps I will exchange it (if best buy lets me).
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So you say BB Woudn't take it back within their 14-days return policy?
I am not sure, I am going to send mine back to Amazon for a refund once more become in stock. Then I will re order it, hopefully with not stuck pixel. I am trying different pixel fixers/unsticking tools from the app market. Hopefully they will do the trick, as there is little wrong with it now. I did the battery drain thing to fix the messed up touch screen (never was bricked, just had poor sensitivity in random spots).
****ing_lukin said:
***
nothing here
***
TL;DR
- one white (dead) pixel near bottom right corner
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Fixed, and yes.
dead/stuck pixels are always a deal breaker.
justwonder said:
So you say BB Woudn't take it back within their 14-days return policy?
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I didnt try because I thought you needed a few dead pixels to warrant return. I dont really know anything about Best Buy, I have never bought from them before.
I guess I will try to exchange it.
ModusPwnd said:
I didnt try because I thought you needed a few dead pixels to warrant return. I dont really know anything about Best Buy, I have never bought from them before.
I guess I will try to exchange it.
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Click to collapse
They will take it back for any reason, even buyer's remorse, for 14 days. 45 days if you are a silver reward member.
http://www.bestbuy.com/site/Help-To...cy/pcmcat204400050028.c?id=pcmcat204400050028
biggem001 said:
the 1 single dead pixel did it for me
helllll yes
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Click to collapse
Same here. I had a monitor I kept with a dead pixel and I regretted not returning it for 3 years. Thing bugged me to death, but at the time I didn't want to go 3 weeks without a monitor to return it. I say at least try to exchange it as you should never have to put up with a dead pixel.
The HDMI and GPS probably will continue. The GPS issue is known and the HDMI is probably a handshaking issue with the DRM. A lot of devices can have these issues whether its your TV's problem or the Prime would not be known. DRM should never be included in cabling which is why I hate HDMI.
Evo_Shift said:
They will take it back for any reason, even buyer's remorse, for 14 days. 45 days if you are a silver reward member.
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Click to collapse
I guess I was mostly thinking that getting one stuck pixel is normal and getting no stuck pixels was an unrealistic expectation.
Looks like I was wrong, so I will exchange and hopefully get one without a stuck pixel.
ModusPwnd said:
I guess I was mostly thinking that getting one stuck pixel is normal and getting no stuck pixels was an unrealistic expectation.
Looks like I was wrong, so I will exchange and hopefully get one without a stuck pixel.
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Click to collapse
I have 2 stuck pixels that I only see on a black background when looking real hard for it. I have never seen them any other way, so I dont plan on sending it back to newegg. If I had bought it locally and could get another to try before I had to return it, then I might feel different. The fact they are still difficult to get, and how hard it is for me to see it, I will keep it.
Here's an update on my headache about whether or not to return my TP. This will also discuss the GPS issue, so others might be interested.
I spoke to customer service today about the issue discussed above. This is their response to each:
1) GPS. They told me to download the firmware update and that would fix the issue. After updating there had been some improvement, but not enough. Basically the blue arrow in google maps bounced around my current location around 30 meters from where I am. For example, up the street, one street over, down the street, and even 10 kms away on the other end of the city. It never stayed fixed on my actual address.
At that point the supervisor suggested that it be sent to ASUS for repairs. This is where we got into a over the top semantic conversation. First of all, they wouldn't acknowledge that there has been problems with GPS for others or that they had posted any public response to the issues. Weird. They wouldn't acknowledge the aluminum case issue.
I told them I have two days left to return to the store and I want a guarantee that it will come back to me with GPS fixed. They said that any product that goes to the service centre will come back fixed. However, they don't know that the fix will be "up to the customers standard" for GPS. I said, okay, what is a reasonable standard for GPS functionality? That it can lock onto a couple satellites and not bounce around the screen like a pinball. He agreed this would be what he wanted from a GPS, but would not say that for certain this would be the end result of the recalibration. Then he began to talk about "environmental factors" that could impact the signal. I said, we've got blue sky and sun today, will it work on a day like today? He wouldn't guarantee that either.
2) HDMI output issue. He said it would be reported to quality control and that it may be fixed with a future update. No guarantee either.
3) Stuck white pixel. This issue seems to have gone away (awesome), but he said it would be fixed if sent for repairs.
I called Canada Computers to ask for some kind of an extension to their 14 day return policy, to have time to see what the repair does for GPS. They shot that down pretty quick. If I keep it past 14 days, there can be no return. They said I could return it and wait for another one, but there is no current stock or promise of when the next shipment arrives.
Two more questions for the forum to chew on:
1) Has anyone reported a fully functional GPS on this device. That they can drive in their car and the satellite remains locked? I have only seen videos that show it doesn't work - like the bloke who kept on calling it rubbish. If there are working GPS out there, then I'm more likely to roll the dice with the repair.
2) Will the Sony TV issue get fixed? I have read people that say it's a software issue and correctable; whereas others talked about DRM and that a fix isn't possible. I didn't actually understand the DRM piece entirely.
3) What quad core android tablets do we expect over the next couple months that will challenge the TP for top dog status? Maybe I can return and wait.
Thanks for reading.
I am on my second Prime and discovered that my second one had some nasty screen burn. Short story... My first Prime I received on 12/27. UPS damaged it by dropping it on a corner, which is Best Buy's fault for only wrapping my Prime in plastic. This Prime was perfect.... no dead pixels, no wireless issues, typical GPS issues, no major light bleed... it was just damaged on a corner thanks to UPS.
I got my new Prime on 1/3 after doing some *****ing to Best Buy execs. This one I noticed right away that there is a slight light bleed on the right hand side (landscape) and 2 dead pixels. 2 out of 1,024,000 pixels isn't bad IMO, plus they were on the edges.
Now, last night I was watching The Devil's Rejects and noticed something funky on the right hand side of the screen (landscape mode obviously). I found a test color that shows my nice problem a lot more clearly... I wish I had something to calibrate the color more precisely to make it show better... Needless to say, I'm PISSED after discovering this thing has screen burn after only a few hours use!!! WTF!? I almost never use it in portrait mode and the brightness is almost always all the way down (auto brightness) because I'm by a lamp.
Here's a picture that I took. My sincere apologies, as taking pictures of LCD's is quite difficult without them showing up all messed up.
CLICK IMAGE FOR A BIGGER VERSION...
I can't get it to show up on camera, but it is clearly the black bar that holds your back, home, etc. buttons, as well as the time. You can see these burned in to this area of the screen.
Has anyone else had this problem yet? Looks like to me I'll be in for Prime #3... Maybe I'll just wait to see what CES has to bring, since I'm not getting what I want out of the Prime.
wow, that's bad... I have not come across anything like that (yet...) and hope that i never do!
I use my Prime right side up (with logo at top) during the day, and then at night when i'm home i use it upside down (logo on bottom right). I haven't noticed any status bar screen burn in yet... But I have always wondered about if the honeycomb status bar could burn into the screen, I guess it really can (and it scares me).
I hope you have better luck with #3. I have never seen status bar burn in on a tablet before but have always thought it was possible because of the way honeycombs status bar is always in view.
I was scared of that as well, but I figured LCD technology has come a long ways and there is no way it will burn in quick. My 3 year old Samsung 46" ToC has had stuff sit on the screen for an hour or two at a time, and I have zero burn issues. Same thing goes w/ my monitors. They've had stuff sit on the screen for 10-15 hours and I've not had an issue. I just really wish the status bar would hide so I can use the full real estate of my tablet and also prevent this issue. I've heard that BB is getting some of these in this weekend, so I may try an in-person exchange. I hope that rumor is true...
what do you have your screen display timeoit set at?
demandarin said:
what do you have your screen display timeoit set at?
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The default 1 minute.
The last time i had screen burn was on my first ever LCD HDTV (from polaroid lol). It was cheap and over time it has bad screen burn.
Something is def up with your primes screen... 3rd times a charm
yeah, your best bet is exchanging it. never heard of screen burn in on a tablet before. I think you the first to report this.
Damn, xda duplicating my previous post...
Anyways, If your unhappy with the way you received your prime from BB get a refund. Order from Office Depot, mine came in a white padded bag and ended up being in perfect condition with no defects at all.
jzen said:
The last time i had screen burn was on my first ever LCD HDTV (from polaroid lol). It was cheap and over time it has bad screen burn.
Something i def up with your primes screen... 3rd times a charm
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Click to collapse
The only other device that I have screen related issues with, is my Samsung Captivate. It has ghosting, which goes away with you changing whatever is on the display. I know for a fact this is a burn pm the Prime, since I watched another hour of the movie afterwards and did all kinds of other tasks today, and it doesn't disappear. Kind of disappointing.
demandarin said:
yeah, your best bet is exchanging it. never heard of screen burn in on a tablet before. I think you the first to report this.
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Click to collapse
There's always a first, right? I'll definitely try exchanging it once I see them come in.
jzen said:
whoops, somehow I double posted... sorry. Def take it in for exchange... I was every upset with my original Prime from Gamestop, maybe get a refund and order from Office Depot.. Its where i got my perfect prime
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Click to collapse
What is likely going to keep me at BB, is the fact that I got a credit because I *****ed to execs about their crappy customer service.
I was using the pad heavily last night during the playoff games and my screen burned. I also noticed that a pixel died. It wasn't there when I first received the device. I'm not trippin because it is going back on Monday because of the "no serial number" issue.
This happened with my first one. I ran a pixel fixer over night and the status area was present the next day. I don't think this is screen burn though. It will go away after awhile if you use the tablet in landscape or whichever way you were not using it. I think it's called image persistence. It has to do with pixel charge or something.
Bring up an all gray background and you can really see it.
I'm waiting on a replacement due to stuck pixels and busted vibrator.
After several days of letting it not go in portrait mode, the bar has somewhat gone away. I did go ahead and used it for about an hour in portrait mode on both edges, and the opposite side had no problems with burn/ghosting. The original problem edge regained its problem right away. I would point this to not be a "burn" but rather a sort of long term ghosting. I'm highly disappointed with this one not only for the ghosting, but also several dead pixels. I'm up to 2 that won't turn black and 1 that won't turn colors. The one that won't turn colors is quite obnoxious.
I've been trying to contact Best Buy in regards to exchanging it... but I'm not having any luck with that crappy company. Ugh! All they tell me is I can return it and get my money back, exchange it in the store, or send it to ASUS. Option 1 is a no-go since I got a credit for my first troubles. Exchanging it won't happen since the stores don't have it, and their exchange policy is 14 days. The last one won't happen because I just bought this and I don't want a refurb a week into ownership.
This phenomenon is known as "image retention" and any early gen plasma tv owners will be familiar with it. why its cropping up here....i have no idea. my prime does this, for sure...its most noticeable when going from speedtest app to xda, which i have done a lot of..haha...anyway i have xda set to the black theme, and i see a very prominent white retention of the ad at the bottom of speedtest for several seconds after flipping back over to xda. I've seen it in a few other places, but it always goes away pretty quickly.
Sent from my Transformer Prime TF201 using xda premium
Damn, didn't think I'd have to worry about burn in/image retention on a mobile device. Picking my Prime up today and now I'm gonna have that same paranoia I always get when I buy a new HDTV, but even my last two Plasmas never had any real problems (Panasonics). Hopefully this winds up not being a big issues though, sounds like I'll be getting insurance on my Prime after all and just doing arbitrary returns from time to time.
This was one of my first worries when the galaxy nexus was rumored to have on screen buttons rather than cap buttons. I thought amoled screens did get actul burn in. I didn't think it would really happen with these but it is a drawback of ips i guess.
I just wanted to tack this on, since I got a 3rd prime yesterday. This Prime I'm overall happy with, however the image retention still exists on this one. S/N is a BC batch, though I didn't grab the last one unfortunately. I will say this... this Prime's image retention happens when the screen brightness is at like 50% (no IPS+ mode). I flip to another app with a color, and I can see the retained image. Now what makes me quite a bit more happy about this one versus the other one... the image retention disappears after about 2 or 3 minutes. I definitely was not noticing it on a brief watch of the same movie that I noticed the image retention on the first one. My last one held onto the image for days at a time...
Overall 3rd time is a charm. Zero deal pixels, minor light bleed that you get with this style display, the feedback motor is quite a bit stronger, general GPS issues with every TF201, not noticing any horrible WiFi performance either.
I've noticed some minimal Burning over short periods when I have it screen maxed out and with IPS+ on as well and the screen with a fixed white bar or text . But then it goes away in five minutes once I change the image. Never gotten it to happen under Max brightness with out IPS+ or a white static image in conjunction.
I would return it. I also never keep anything static on my screen. Even my wallpaper is active and moving. I've seen LCD burn in all the time on desktop computer screens.
I saw something like this over the weekend.
I had it docked and was writing a blog post in Documents to Go. I spent probably about 3 hours on it. After I was finished with it, I noticed D2G didn't have a spell checker so I closed it and went into Polaris Office to see if it did.
Underneath the transparent gray of the file screen, I noticed something looked weird. I took a closer look and I could still see shadows of the blog post I wrote.
I turned it off and couldn't see any burn in the screen. I rebooted it and went back to Polaris and didn't see it after the reboot.
Now I'm debating sending it back for a warranty replacement.
This was the tablet my family got me for my birthday. For January. I preordered and received it sometime after.
It worked fine, then few trouble everyone had showed up; I thought I'd be fine.
I forgave it when it had Bluetooth problem and GPS signal problem.
Then Wi-Fi gets lost, I have screen bleeding on top; I'm fine with that.
Green camera I got it too, then my tablet reads and writes so slow I sat 30 minutes one time waiting for my Winamp (or any music player for that matter) to boot... It was still usable.
Now USB connector won't read (I tried plugging to 3 different PC; no success. They used to work before) and now it refuses to update to JellyBean. It refuses to read my MicroSD card also now.
Sure I rooted, and certainly I dropped it once. If dropping it once from waist height causes all this problem (I had green camera problem little after), I'm gonna have to say I can't swallow my pride anymore.
I'm thinking about returning this thing to Amazon and ask for full refund at this point. I don't want to be stuck with RMA hell most people faced and I want something that just works.
Now, I also have ACH on this... I also read some people were able to get full ACH refund for this; is this true?
I also have a cover and Skinomi on this; have anyone tried returning accessories also? How did that go?
...overall, only question I have is this.
Did I wait too long on return?
On phone with Amazon right now...
First they told me they had option to replace my tablet with new one.
I was okay with that, but then they told me they can't do that anymore.
I'm okay with that so I asked for refund. They sent me labels and now I'm working on returning accessories.
They are currently transferring me to 3rd Party Specialist so I can return the accessories also.
(Attempting to return the case, AHD Insurance, and the Skinomi)
Only thing I would feel bad for I guess is the screen protectors. Skinomi is best protector I bought indeed...
It still looks good through all the possible wear and tear I put through;
Regular GNexus screen protector I bought with Verizon fell apart once and I had to replace it;
Phone is younger then the tablet to make matters worse lol
I'll keep you guys posted but this made me realize few things:
1. I need to buy more from Amazon (lol)
2. Skinomi is definitely worth the money
3. I don't know if I can trust Asus anymore after Prime failed on me this hard.