Losing signal on Bell network - Galaxy S II Q&A, Help & Troubleshooting

So I had the pnone fora few days now and I lose connection to data and voice at least 5 times a dat. The apn settings are all correct. Any reason for this?

anyone have any idea? Its driving me insane

Have noticed covering the bottom of the phone with my hand cuts the single in poor reception areas ... like west Wales coast. currently holding top of phone in landscape to get enough of a service to type this. but service is very poor here.
Sent from my GT-I9100 using XDA App

Just to say on t-mobile in a caravan just out side of new quay...
Sent from my GT-I9100 using XDA App

I have the similar problem on Telus, but it only happens to me after turning off/disconnecting WIFI when it's been on/connected for a few hours.

I can be on wifi all day but the connection to bell will drop randomly. gettingnerves now. think I'll sell this and get an iphone again.

same problem with telus.... i bought a bell sg2 and unlocked it and have looses connection and data like 5 times a day

Related

[Q] Losing signal on my Amaze 4G

Okay, here is my problem: Every once in a while I will completely lose all signal on my phone. It wont pick up 2G, 4G, nothing. Wifi and bluetooth both seem to work though just fine. I've searched and haven't found anyone with the same issues so I'm wondering if it's just my phone or if nobody has commented on it. I first noticed this about two weeks ago, when my phone refused to find service. I was stuck with the little X next to the signal meter. I figured I was just in an area with poor service and didn't think much of it. An hour later, still, no service. This time I went outside where I know I have good 4G service and nothing for 5 minutes. I enabled airplane mode and disabled it, still nothing. Turned the phone off and back on as a last resort. Still nothing. I ended up finishing the day with wifi calling as that still worked. Sometime later my phone began receiving service again so I thought it was a fluke issue.
Then, just yesterday the same thing happened. This was when I rebooted my phone (which bypasses the fastboot feature) and service was restored right away. I called T-mobile and they said there weren't any network issues in my area and they had never heard of this issue before on the Amaze.
So, this is where I'm asking if anyone has heard of this before. I'm running a stock ROM and it hasn't been rooted. Thanks for any comments!
This might help just a touch. I do live in an area with decent service but my couch and bedroom are deadzones for some odd reason. I bought these signal boosters for 2 bucks figuring "what the hell, I'll give it a shot". No more dead zones, and data went from E to G. Not a miracle worker but for a couple bucks it keeps a signal at least.
http://www.amazon.com/gp/aw/d/B004KMK018/ref=mp_s_a_1?qid=1328921838&sr=8-1
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Wireless Coverage
I have 2 brand new Amaze 4G for a few months now and had no problem with the coverage. I know the coverage is good with full signal bars and have not found any issue with coverage.
Sometimes, different phones have different received signal sensitivity. Also depends on user behavior. If you are always using a handsfree device (cable or BT) and your phone is in a bag, then your coverage is reduced by your action. The best coverage you can ever get is when you have line of sight (unobstructed) to the cell towers.
There are a few issues with your problem:
1-Poor inbuilding coverage
2-Poor coverage in your area
3-Network optimization issue
4-Hardware issue
If you are going from 1 bar to no bar, then most likely you have coverage issue. You lost signal since the level is already very low.
If you are going from full bar to no bar, you might have hardware or network optimization issue. Try your phone is the city or area with known good coverage first. If the behavior persists, then you have phone problem.
I used to manage wireless network for carriers.
same issue
I've had the exact same thing happen to me. Red x, no signal except wifi, in places where signal is not normally an issue. Battery pull doesn't work, return to signal seems arbitrary. Had the same thing happen with my Desire. I have no answers, but you are not alone.
Yup, it happened with my first Amaze. I got it back in January and started playing with it - rooting, custom ROMs, etc. Then later that day, the signal just died on me. I thought I must've screwed something up, so I flashed back to everything stock. No luck. I waited for half a day, then it randomly started working again at night.
You probably noticed tha tI said that happened with my first amaze. That's because after that signal issue, I discovered that my camera stopped working. I returned it to T-Mobile and they sent me another one. This one is working great though.
Well thank you for all the input so far. Id like to say that this isn't my first cell phone and I'm not new to weak or poor signal areas, especially from T-mobile. I was using my phone at work at the time, which has anywhere from no signal to 3 bars depending on where you are. This wasn't one of the cases that I was standing in a dead zone when I checked my phone. I had no signal for several hours, including over 30 minutes of standing outside trying everything I could think of. I have had excellent signal outside in the past, exactly where I was "Hiding". I got the Amaze because I was tired of playing with my old HD2 and having to work around bugs and possibly not receiving calls. So far, I'm not happy that the radio seems to quit responding all together and leaves me without a phone (minus the wifi calling but I'm not always around a hotspot).
I also experienced a dramatic signal loss at home, going from full signal strength to maybe one bar right around the time that I first had issues. I don't know if this is related or if this is a completely different thing.
I am 99% sure this is an error with the phone - probably software related with the radio driver(s) or radio firmware. I guess I will try taking it back to T-mobile and seeing if they could exchange it for a new one. I was just really wanting to avoid that as I finally got my phone setup how I like it. Again, Thank you for the input and let me know if you are having the same problem or if you know of a solution.
I am on my third Amaze and also tried a Galaxy SII X due to the same problem at my home. Even the Samsung did the same thing. In my house and especially in the driveway, the signal varies wildly between -85dbm to as low as -111dbm. The frustrating thing is once it loses the signal, it doesn't seem to reacquire it without a reboot.
I'm with Telus, and they said they will check on it, but I'm not holding my breath. In my immediate area, outside my house, the signal isn't great, but it will usually hang on. I have been to different cities, and all has been well with it. Coming from a rock steady 2G Touch Pro II, I am disappointed as well..
I am new here to this site, but I am having a similar problem with my Amaze. At work I always have a weak 4G signal, but the last few days it has been gone altogether. I have full phone service (4 bars) but no data. The 4G indicates I have signal, but I can't connect to anything on the web. I called HTC and they had me pull my battery and sim card so they could send a "reset signal" to my phone. After my phone came back up I had faster service than ever, but it only lasted a few minutes and went away again. I am thinking this is a phone issue. Oh, the Amaze is my first Android. My only previous smartphone was my Nokia E71x.
I know if I have WiFi calling selected, an x will show up on my signal if i turn WiFi on. I've personally only had slow data in the area I work. I blame it on the fact that it is a busy corporate park with lots of hotels, cuz my signal is fine elsewhere. Try calling tmobile and seeing if they have known tower issues in your area. I know I had that problem with sprint and they sent me a free airave. Maybe tmobile could do something similar if its.a known problem.
Sent from my HTC_Amaze_4G using XDA App
It's most likely a network issue. I get the same thing, it will timeout/refresh the network where it will not get a signal for about 30 seconds a few times per day. I blame the network, since the same thing happened to me with my mt4g
Sent from my Energized HTC Amaze 4G using xda-premium
Jessfox said:
I know if I have WiFi calling selected, an x will show up on my signal if i turn WiFi on. I've personally only had slow data in the area I work. I blame it on the fact that it is a busy corporate park with lots of hotels, cuz my signal is fine elsewhere. Try calling tmobile and seeing if they have known tower issues in your area. I know I had that problem with sprint and they sent me a free airave. Maybe tmobile could do something similar if its.a known problem.
Sent from my HTC_Amaze_4G using XDA App
Click to expand...
Click to collapse
Thank you! This fixed it for me. It was happening only today while I had WiFi enabled, it would turn the mobile radio off completely and the box would be grayed out so I was unable to turn it back on. I had my sim updated today to enable wifi calling so after I read your post, I turned the wifi calling off and the mobile radio signal came back immediately. Strange bug.
eirb said:
Thank you! This fixed it for me. It was happening only today while I had WiFi enabled, it would turn the mobile radio off completely and the box would be grayed out so I was unable to turn it back on. I had my sim updated today to enable wifi calling so after I read your post, I turned the wifi calling off and the mobile radio signal came back immediately. Strange bug.
Click to expand...
Click to collapse
I was told It's by design. It saved battery life by not constantly searching for a mobile network it won't use (due to wifi calling). It's not like you can hand off the call to the local network. I do notice that if i start walking outside, once my wifi hits a low signal it logs back on the network.
djdanska said:
I was told It's by design. It saved battery life by not constantly searching for a mobile network it won't use (due to wifi calling). It's not like you can hand off the call to the local network. I do notice that if i start walking outside, once my wifi hits a low signal it logs back on the network.
Click to expand...
Click to collapse
There is actually an option to specify how the WIFI calling works: either all the time or only when cellular signal is gone. Sounds like you have it set to be on all the time. This means that if you have a good WIFI connection, the cellular radio is shut off and all traffic goes through the WIFI calling app. The other option (which I use) only uses wifi calling when there is no cellular signal.
I have lost cellular signal 3 additional times since my last post. Its not just that I'm in a bad spot and I have no signal for 30 seconds. This goes on for 30 minutes or more - up to several hours. I have found that rebooting the phone fixes it as I believe it completely (as much as possible) removes power from the radio and requires it to be completely re-initiated during the reboot. Simply shutting it off doesn't work as the quickboot is enabled and most likely doesn't perform a complete re-initialization of the radio. My only guess at this point is that there is some kind of possible leftover code from development which never was removed from the radio (this happens more times than not). It could be a timeout or simply causing the radio to hang because of 1. excessive heat generation, 2. excessive power drain, 3. buffer overflow, 4. excessive RF transmit power... In any case, one of those issues could trigger an event in the radio to cause it to simply stop responding.
I am in the process of trying to get T-Mobile to get me a new phone as I am outside of the 30-day window. I have also confirmed it with them that this was not a tower issue.
Thanks
htc amaze 4g signal issue
hay dear i've also the same problem .. i've just bought a new htc amaze 4g having full warranty and signals goes zero everytime when i m in my room ... dnt know whats the problem... is this problem also in the brand new sets..???
Salar khan said:
hay dear i've also the same problem .. i've just bought a new htc amaze 4g having full warranty and signals goes zero everytime when i m in my room ... dnt know whats the problem... is this problem also in the brand new sets..???
Click to expand...
Click to collapse
Hmmmm who is dear? Lol.... Ne ways, well first off, I commend you for digging this thread up rather than just starting a new thread without even looking first :thumbup::thumbup::thumbup: I can't say I've ever seen someone who hasn't even been a member for 1 full day do that. Shoot, I see senior members start new threads or pointless threads without searching first, so good job haha.
Ok, back on topic now, if it's only dropping when you go in your room, then I don't think it's anything wrong with the phone. Not sure who your provider is, but u may be able to call them and have them look up your address and tell you what kind of signal u should get outside your house, and what to expect inside your house. I know t-mobile does at least
sent from my
NRGized amaze
powered by Faux
Has anyone found a solid solution for this? I was able to pick up a amaze for 50 bucks off of craigslist. But I can't get it to connect to mobile net work. A T-Mobile employee told me to root it, but I'm trying not to cause it's not for me.
Sent from my HTC Sensation using xda app-developers app
crewdawg said:
Has anyone found a solid solution for this? I was able to pick up a amaze for 50 bucks off of craigslist. But I can't get it to connect to mobile net work. A T-Mobile employee told me to root it, but I'm trying not to cause it's not for me.
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
Well your situation is a little different than other peoples in this thread if u can't connect al all. Ok wait so first off, it won't connect to a network at all? AND you only paid 50 bucks for it...? Sounds a little fishy to me bud, why did he say he was selling it...?
Next thing, I don't know why a t-mo rep would tell you to root the phone, rooting has no effect on your signal strength or your ability to connect to a network.
And lastly, is the phone a T-Mobile branded amaze owhat carrierr...? and will it not connect at all, period, or can u make calls just not data...?
sent from my
NRGized amaze
powered by Faux
It's a known bug in our phone
Just wipe cash & dalvic cash
Even more convenient should be with this:
https://play.google.com/store/apps/details?id=ext.recovery.control
jauhien said:
Just wipe cash & dalvic cash
Even more convenient should be with this:
https://play.google.com/store/apps/details?id=ext.recovery.control
Click to expand...
Click to collapse
And that's supposed to do what for your signal?
sent from my
NRGized amaze
powered by Faux
aj_2423 said:
And that's supposed to do what for your signal?
sent from my
NRGized amaze
powered by Faux
Click to expand...
Click to collapse
The phone simply begins connecting normally.. nothing extraordinary though..
---------- Post added at 01:05 PM ---------- Previous post was at 12:27 PM ----------
If the normal connection won't restore after the wiping cash & dalvik cash, you probably have to consider this awesome app:
Moderator Edit
Link removed because you can't post direct links to paid apps
Thank you.
Here is the link to the free version of what actually needed though:
https://play.google.com/store/apps/details?id=net.igio90.androidtweaker.free

How's everyone's reception? Mine sucks

Just curious how reception is for others. As you can see in the pic, I'm in a good area, but it drops constantly. It will show, 6 bars, then drop to none, then 2, then none, then 6 and so on. Even sitting next to my airwaves it does this. A friend of mine has the same issues on his s3. Either we have 2 defective phones or sprint sucks. This phone is great but not sure what's up with my reception. It goes into roaming in town near my sprint store.
I'm on sprint running a un-rooted stock rom.
Note this is at the same location for this pic and notice how it goes from green to brown to none. Fluctuates way to much for me being at work in the same spot
Sent from my SPH-L710 using xda app-developers app
Does call quality or data speed drop too? I read somewhere that the S3 bar indicator scales differently and can not be compared side by side with a different model phone.
Yes really hope you do not have a defective phone and maybe this is a T-Mobile issue.. I live in a very rural area and my Verizon tower is 20 miles away, let's hope this is not the tip of the iceberg on reception for the G3.
So no one has bad reception with this phone? Guess I'll be getting rid of this phone
Sent from my SPH-L710 using xda app-developers app
phyba said:
So no one has bad reception with this phone? Guess I'll be getting rid of this phone
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Is it dropping calls, or data, or are you just overreacting to a few miscolored bars? I mean, certain spots are going to go into roaming; Sprint isn't everywhere. Does another phone go into roaming at the same spot?
Mine seems to lose signal pretty often. It'll go from full strength or a few bars to the no signal circle with a line through it. Haven't been able to pinpoint why yet.
I will say this signal is not as strong as my iPhone 4s (ATT). I was downtown last night in a Bar. I normally text while I am in there, I could not text last night on my SIII, I get no signal inside. On my iPhone i always could text. Sucks when I'm trying to have girls meet me...
That looks like every Sprint phone I've ever had, to be honest. Mine always do that and I have no idea why. lol
It will roam at the sprint store. Sprint reps can't explain it and I get the "we have never seen this issue before" speech. But I'm going to swap it out. The screen is yellow anyways.
I also roam at home with an airwave. Never had that issue with my evo 3d or photon.
The antenna on this phone can't be that bad can they? I know Sammy has a reputation for horrible reception.
And it does drop calls and texts will have to be resent
Sent from my SPH-L710 using xda app-developers app
I manage to roam at least 5 times a day. On my moment (SPH M900) Ive barely ever roamed. Also texts seem to fail at sending quite a bit.
phyba said:
Just curious how reception is for others. As you can see in the pic, I'm in a good area, but it drops constantly. It will show, 6 bars, then drop to none, then 2, then none, then 6 and so on. Even sitting next to my airwaves it does this. A friend of mine has the same issues on his s3. Either we have 2 defective phones or sprint sucks. This phone is great but not sure what's up with my reception. It goes into roaming in town near my sprint store.
I'm on sprint running a un-rooted stock rom.
Note this is at the same location for this pic and notice how it goes from green to brown to none. Fluctuates way to much for me being at work in the same spot
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Sprint sucks ....
Sent from my SAMSUNG-SGH-I717 using xda premium
My ATT S3 connects just fine! Some buildings it doesn't like but thats pretty normal. Over all its MUCH better than my old Sprint service. 5-7meg down with HSPA+!
Just got my phone today (att) and signal levels seem low when I look a the status bar. for both wifi and 4g. How do you display that screen from OP? I can't seem to find it.
psloan said:
Just got my phone today (att) and signal levels seem low when I look a the status bar. for both wifi and 4g. How do you display that screen from OP? I can't seem to find it.
Click to expand...
Click to collapse
It'd under battery setting. Then tap on the graph at the top. It will bring up that screen
Sent from my SPH-L710 using xda app-developers app
mine is also horrible , just wait for sprints 4g lte
Same thing happens for me, the phone will drop the signal even when I'm on WiFi, never had this problem with the lte.
Sent from my SPH-L710 using Tapatalk 2
to look at your reception status, simply go to "battery" and then hit the "cell standby" bar in the list of battery usage
with Time on of 8h 37m 26s, time without signal is 26%
Mine is about 3-4 dbm lower than my Thunderbolt I have for work, but it displays 1 or 2 less "bars".
Sprint no-charge roaming
This won't fix your connectivity issues, but
In conversation with a Corporate Sprint Rep today, billing dept, I was informed that Sprint doesn't charge for roaming
in the domestic US. I didn't know this.
If phone goes into roaming, perhaps this lightens the impact?
I think this may have something to do with the antenna being on the bottom of the phone where your palm rests. Atleast thats how it is on my Tmo. If I hold the phone just on the top half or not holding it at all then I get more bars and more consistent. Soon as I hold it in particular with my left hand is when I lose signal bars. This only happens in an area where I'm only getting 2 bars.
I also had a sprint s3 (not active now) but never really checked the signal bar since I never lost connection.

No network until I restart the damn phone

Hi
I have a query, I live in a part of the city where my signal reception is pretty poor. So I get a lot of dropped calls and some times msgs don't get delivered to me and calls from other people don't reach me and neither can I call. However the bars in the network zone are always showing a strength of 3 or 4 bars. Initially turning the device into airplane mode and then turning it off used to work at times, but now it doesn't so I don't know if that was a placebo. However now most of the times the issue is resolved by restarting the device. It works 90% of the times I'd say. Sometimes I don't even realise it but I get a bunch of messages when I wake up so I know my phone ws not reachable.
I'm planning to change my network soon, but I was wondering what does restarting the phone actually do and can that be mimicked by doing something else which is a little less time consuming. Also is there a way to know if I'm not reachable to the other person, the bars in the signal strength icon don't seem to be accurate at all.
Anybody?
Sent from my GT-I9300
Are you already on a rom or just stock?
Not sure if this would be any help but maybe a network booster app of some sort would help.
as what the dude above me said, network booster app might help you out on that.
rebooting would force your phone to look for signal the intense way (that's how i see it xD hahaha)
perhaps changing to another network would be your best bet
Sent from my GT-I9300 using xda premium
Thanks for the replies. I'm on stock ics as of now. I was told those network booster apps are just Crappy but it's well worth a shot. Any recommendations?
Sent from my GT-I9300
Anyone?
Sent from my GT-I9300
At settings choose automatic network selection. More settings > mobile networks
Works for me.

[Q] Wifi Off Signal Loss

Why do I get the feeling that the HTC ONE has the same signal issue that the IPhone 4 had when it came out. My last phone was the MyTouch 4G and between that phone and my wife's I know we get full signal strength and 4g outside and inside our house. With this phone, I can't seem to maintain 4G at all, I'm usually on 2G about 90% of the time no matter where I go. Playing around a little tonight, I noticed that I hold it facing east I get full signal with 4G, oh yeah with my right hand. If I switch hands I lose my signal. If I face the phone north, I lose the signal. This is inside and outside the house. I called tmobile and they gave me some bs line about signal fluctuations and there might be something wrong with the tower. But my wife's phone is working just fine. Anyone else experiencing anything like this?
Nvm about the directional thing, doesn't seem to be doing it now. Must have just been a coincidence.
Sent from my HTC One using xda app-developers app

Radio/Signal Issues and Dropped Calls

So, I've been tweaking this, playing with PRL's and working with some of the RF engineers I know at Samsung and Sprint, but I wanted to see if anyone else is having problems like this.
1- You have solid signal strength, but continuously drop calls 5-10 seconds after connecting.
2- Your signal strength and data connection type fluctuates rapidly while stationary. (LTE to 3G or no data connection at all, often times with bars going to zero before immediately changing technology type)
3- Showing good signal strength until you push send on a call, then bars drop to zero, call fails, then you show good signal again.
I never had great signal at my house, but at least I had 1 bar and could make and receive calls. Since I got the Note 3, my signal strength looks great, but issue #1 from above happens 100% of the time. My wife's iPhone 5 and daughters LG Optimus do not have this problem.
Sent from my SM-N900P using xda app-developers app
My coverage actually improved when I got the note 3
Sent from my SM-N900P using XDA Premium 4 mobile app
I was having the same issue of 5-10 second drop calls. Exchanged phones and same issue still so returning the phone altother to sprint until the fix the issue. The tech at the sprint store told me Sprint and Samsung looking at ways to resolve the issue, but I have no patience for a phone that can't make phone calls... Going back to my SGS2.
I have yet to get a LTE signal on this, my third Note 3. I'm at places that I know for a fact have LTE but this piece of crap won't pick it up. This phone has me so aggravated already.
Sent from my SM-N900P using XDA Premium 4 mobile app
Do you have the sim card in there activated? LTE operates over the SIM card, I removed my sim card for testing and it would not pick up any LTE signal whatsoever. Also make sure your account has LTE activated as well.
I am having the same issue with my 3G signal also, I even got a unable to connect to data network message very strange and I can't update my prl the normal way just flash them, i called sprint technical support and they told me to switch between cdma\lte to cdma only and keep it like that for a few minutes then switch back.
Sent from my SM-N900P using xda app-developers app
had the same issue the first 3 days that I got the phone...has improved a lot on the last 4 days....after multiple restarts and PRL updates
Sprint had sent me an Airave device, so I'm going to test with that over my home internet as backhaul. If it works fine, the network is the issue. If the same things still happens, it's the phone that's the problem. I suspect network, but I'll keep everyone updated.
Sent from my SM-N900P using xda app-developers app
voice signal issues
Kortekn said:
Sprint had sent me an Airave device, so I'm going to test with that over my home internet as backhaul. If it works fine, the network is the issue. If the same things still happens, it's the phone that's the problem. I suspect network, but I'll keep everyone updated.
Sent from my SM-N900P using xda app-developers app
Click to expand...
Click to collapse
I had three Note 3's. All had the same voice signal issues.
I bought the first phone on the day of release. When I got home, I noticed that on a connected call, the voice I heard popped and had varying signal distortions. I returned it on the 5th, and repurchased another.
Same problem. It's only during a connected call, not when listening to music, video or recorded voice. Thus, I posted a meagre on the Sprint community forum regarding voice popping, distortions and morphing.
Sprint Note 3 people nation wide began stating they also had the problem. My third Note 3 also had the problem. I returned the phone until the problem is fixed.
I did get 4GLTE briefly in one location, but for the most part, I get 3G only. I did notice that the DATA signal/antenna is slightly better than the Note 2, which is the phone I've reverted back to.
Sprint has been active in that message thread, stating they are working closely with Samsung for a fix. Some have posted that they've received a call from Sprint informing them that an update is due out the week of the 28th. Sprint Technical support confirmed an update is coming out but wouldn't commit to a timeframe.
The voice signal issues are not present during two conditions: roaming, and VOIP calling.
Take care
John
You are correct on the device update. I worked with some engineers at sprint and Samsung and an updated build is being pushed out now in waves that is to correct call audio, blue tooth audio and dropped calls, along with minor system tweaks to correct random reboots that have been reported.
If you're rooted or have modified recovery that tripped the counter, you will need to either return to stock for the OTA or wait for a dev to make a flashable version.
Sent from my SM-N900P using xda app-developers app
I am on MJ4 now and the voice quality is a lot better now but I'm still getting dropped call though. I also got a message from sprint a few days ago that they are working on towers i my area. I noticed if i go to a different side of the city, that i don't get these dropped calls at all. It is definitely sprints/vision upgrades that are messing up all the phone calls. Some towers are old technology and some are new so they can't communicate with each other from what i have observed.
Sent from my SM-N900P using XDA Premium 4 mobile app
Dropping calls like crazy
Just throwing in my observation:
I am also experiencing dropped call issues with my Sprint Note 3. I was on baseband MI5 and I just upgraded to MJ4 today. The issue is still there and calls drop sometimes 5 seconds in (while ringing) other times it will happen 2-3 mins into a call. I am lucky if I can hold a call for 5 minutes.

Categories

Resources