[Q]replacement phone - Thunderbolt Q&A, Help & Troubleshooting

i just got my replacement warranty phone from big red after my new one went to poop. anyways.... first, the top right screen looks and feels like its not screwed in tight. i can see the screen loose and i can press it down to where it should be but just looks like i can peel the screen off.so i tighten up the screw on the back but still have some play on it. is that normal? my wifes phone doesn't seem to do that but just in case someone else had this problem and what they did aka return or what not.
another note my screen has that brownish tint or what not to it. my wife screen is white and bright and mine is white brownish color (hard to explain but dull looking tint). is that normal on new phones?
main question is i don't know if this phone is broken, defective or what not. just needed some input if some of you guys had this problem. thanks

Sounds like a not so good refurb. What's big red?

dalrym05 said:
Sounds like a not so good refurb. What's big red?
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Click to collapse
verizon wireless. yea i guess i might have to wait another 5 days..... hmmmm

dadsterflip said:
verizon wireless. yea i guess i might have to wait another 5 days..... hmmmm
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Click to collapse
Don't feel bad I recently had a fascinate that the screen burned out on. They sent mme a replacemrnt and the new one wouldn't get signal. Ever. Got my third one and called back and complained and ended up with the thunderbolt and sold my fascinate and profited 200 bucks.

Related

Oh no! Not light bleed!!! Say it ain't so!

I got my brand new 3vo and the first thing I see is light bleed!
It is along the bottom of the screen. I'm scared to boot the other one I ordered.
overclockxp said:
I got my brand new 3vo and the first thing I see is light bleed!
It is along the bottom of the screen. I'm scared to boot the other one I ordered.
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Click to collapse
looks fine yer on crack
overclockxp said:
I got my brand new 3vo and the first thing I see is light bleed!
It is along the bottom of the screen. I'm scared to boot the other one I ordered.
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Click to collapse
I can't believe people have had this phone for like 36 hours and this is the first thread!!!
Yep the 3D does have light bleed along the bottom of the screen and up the sides. Doesn't appear to be as bad as the Evo 4G but it is there.
And I don't thing the power button is any different either. It the same hard to find one on my Evo 4g.
fatboypup said:
looks fine yer on crack
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Click to collapse
Your saying in a dark room the bottom edge of the phone doesn't glow a bit?? I bet if you check especially with a lighter image on the phone you will see it.
nullkill said:
I can't believe people have had this phone for like 36 hours and this is the first thread!!!
Yep the 3D does have light bleed along the bottom of the screen and up the sides. Doesn't appear to be as bad as the Evo 4G but it is there.
And I don't thing the power button is any different either. It the same hard to find one on my Evo 4g.
Click to expand...
Click to collapse
Yup, same here. It's minor, and doesn't really bother me. Barely noticeable.
The powerbutton though, how's it hard to find? It's always in the same spot and never moves!
yes, this is one of the things i wish htc fixed but i have it too.. im going to ask for a new one because i have a white spot near the home button from the light.. guess the black under the glass didnt cover that little pin size spot.
as for the light bleed... i always use a case on my phone, do i dont see it much. sucks that its there i guess but not a deal breaker
k2buckley said:
Yup, same here. It's minor, and doesn't really bother me. Barely noticeable.
The powerbutton though, how's it hard to find? It's always in the same spot and never moves!
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Click to collapse
That's just what it wants you to think...
lol.. the Evo had it, the Thunderbolt has it.. im not surprised.
Ya it has it a little bit but It doesn't bother me one bit cuz I don't walk around pitch black rooms to notice it, lol. But I gotta say I CAN'T WAIT till this phone is rooted cuz it's already AWESOME!!!!
Mine is the same way, a little light bleeding from the capacitive buttons, but not a big deal at all.
I see it in a well lit room. I had to go in a dark room with my dslr to get the picture. maybe I'll get a case but I sure do like to streak.
Swyped from my Atari 2600 3D
No bleed with my Otterbox covering the bottom of the phone. =)
^^ lmfao @ swiped from my atari 2600 3d!!!!!
I have it too...but its really really minimum. If I use my case, its all covered up anyway...no biggie..
Sent from my PG86100 using Tapatalk
A tiny little bit of black silicone, and problem solved (i did it with my original evo, and it was perfect after that)
Sent from my Nook Color
overclockxp said:
I got my brand new 3vo and the first thing I see is light bleed!
It is along the bottom of the screen. I'm scared to boot the other one I ordered.
Click to expand...
Click to collapse
I don't see it..and if you need to tell me where to look then its not too bad..wouldn't think this is a reason to complain but to each there own
firmbiz94 said:
I don't see it..and if you need to tell me where to look then its not too bad..wouldn't think this is a reason to complain but to each there own
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Click to collapse
To each there own. Personally I don't like companies doing shotty work on any part of my device. It's not bad but when I'm laying in bed on the EVO it was annoying and could make watching videos not good. Like I said I'm weird but I like my products made with care and without batch defects.
That being said it not as bad as the original but its a shame they couldn't fix such a stupid issue.
firmbiz94 said:
I don't see it..and if you need to tell me where to look then its not too bad..wouldn't think this is a reason to complain but to each there own
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Click to collapse
Of course it's not a big deal, but it's really something that just shouldn't happen. When cheaper phones by HTC can have no leaks, then it means it's all just a matter of quality control.
Both phones have light bleed at the bottom. It's there. It is very hard to photograph. I won't go into why it is so hard to photograph. But it shows up very well in a bright room.
No light bleed here whatsoever
Sent from my PG86100 using XDA App

HTC Amaze, i want your personal opinion

just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Xcor3 said:
just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Click to expand...
Click to collapse
take it back, there have been a fair share of complaints about the Amaze, I am contemplating jumping to the GSII
mikeschevelle said:
take it back, there have been a fair share of complaints about the Amaze, I am contemplating jumping to the GSII
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lol.. you just replied to my listing for the gs2. im not taking trades unless its galaxy nexus.
but yeah, i think im gonna do that
mikeschevelle said:
take it back, there have been a fair share of complaints about the Amaze, I am contemplating jumping to the GSII
Click to expand...
Click to collapse
Just curious, what are these other complaints you are talking about?
Sent from my HTC Amaze 4G using xda premium
Xcor3 said:
just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Click to expand...
Click to collapse
Get it replaced. But the capacitive buttons does make it look like the screen is bleeding. I got used to it after 2 days or so. It's an amazing phone. I love it.
battery life, screen bleed, touch capcitive issues, some grounding issues
i already got the label and everything, just gotta drop it off.
i really like this phone, exchanging for the same one
Xcor3 said:
i already got the labels and everything, just gotta drop it off.
i really like this phone, exchanging for the same one
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Click to collapse
why not have two
Xcor3 said:
i already got the labels and everything, just gotta drop it off.
i really like this phone, exchanging for the same one
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Click to collapse
Good call.
mikeschevelle said:
why not have two
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Click to collapse
theyd charge me if i dont return it.lol
I also have some screen bleed. Never thought about sending it in cause its the only phone I have. If I got it under manufacturers warranty would they send me different phone???
Then I ship this back or do I have to ship mine out first??
Sent from my HTC_Amaze_4G using XDA App
Xcor3 said:
just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Click to expand...
Click to collapse
Yours sounds more like one of those facebook statuses rather than something connected with this forum.
Sent from my HTC Amaze 4G using xda premium
claud_face said:
I also have some screen bleed. Never thought about sending it in cause its the only phone I have. If I got it under manufacturers warranty would they send me different phone???
Then I ship this back or do I have to ship mine out first??
Sent from my HTC_Amaze_4G using XDA App
Click to expand...
Click to collapse
But that's the thing. Unless your "screen bleed" is completely different than the pictures posted here every Amaze is going to be the same. The capacitive buttons are too bright on black screens and the light leaks through to the area of the screen right above them.
Every phone has this problem.
Sending it in will just get you another phone with the same problem.
claud_face said:
I also have some screen bleed. Never thought about sending it in cause its the only phone I have. If I got it under manufacturers warranty would they send me different phone???
Then I ship this back or do I have to ship mine out first??
Sent from my HTC_Amaze_4G using XDA App
Click to expand...
Click to collapse
i exchange phone on t-mobile all the time, if thats your provider, youll have to tell them about the issue, and hopefully they send you a replacement, its only going to be the phone, no battery case, just the phone, then once you get it you can then send your old one back without the battery and case cuz youre gonna be using them on the new one
Xcor3 said:
theyd charge me if i dont return it.lol
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Click to collapse
LOL i meant return it, get the new one and then trade me your white GS for my amaze = 2 Amazes

How to get a Rezound with "RED" capacitive buttons?

I know this has probably been posted a ton of times but has anyone actually & successfully exchange there "defected" Rezound with the "pink" buttons for a Rezound that actually had red buttons? This problem has been a nightmare for me, VZW thinks I'm crazy.
For a lot of people the "pinkish" capacitive buttons doesn't bother them, but for me it's a big issue. I'm paying a lot of money for this phone and also agreeing to another 2 year contract, I want my phone to be perfect. My Rezound is perfect besides the bright pink buttons, I just feel like I was sold an unfinished/rushed device. I can post pictures of my phone if needed, I wouldn't care if they where a little pink but there not even red at all which is hilarious. I already returned my Nexus back for the Rezound thinking that I wasn't going to have any problems with this phone. I'm not trying to be picky or fuss over something small but If this is going to be my phone for the next 2 years why not make sure it's the right one?
I went into the VZW corp store today and they pretty much said "that's how the phone looks" and that "everyone views "red" differently". Of course the model they had on displayed looked pink so trying to convince them was pretty hard and not like they would believe me or care anyways. I said well couldn't you just open a few Rezounds in the back and see if you have the same issue with those. She tried telling me that you have to activate the phone to get the lights to turn on, LOL. They where extremely rude and just not willing to help. She told me that an associate had a Rezound that works in the back and of course that phone was "perfect" too but she wouldn't bring it out, I have no clue if she even checked any other Rezounds back there? What can I do to get the Rezound I should have received in the first place. I was thinking about calling VZW today and talking to a CSR instead of going into a store? Can anyone who has maybe been through this explain to me how to go about this?
This is what I want (check the pics): http://www.phonearena.com/reviews/Verizon-Galaxy-Nexus-vs-HTC-Rezound_id2938
I appreciate the help guys.
There is a thread where two memebers found a "do it yourself" solution. If you search the forums you should find it. 1st solution was he took out the old white led's and then soldered the red leds in. People have sent their devices to him to do so, and good results have been obtained. 2nd solution is to open it and get a red perm marker, or thin red paint and paint/mark over the leds. Both are confirmed to work and will give you "red" capacative keys.
The fact you quoted words you wanted to emphasize makes me realize you aren't good at reading. There is a DIY thread, go find it yourself.
What bothers you more?
The color of the buttons or the battery cover squeaking/creaking?
Just curious...
Tikerz said:
What bothers you more?
The color of the buttons or the battery cover squeaking/creaking?
Just curious...
Click to expand...
Click to collapse
To be honest...
the haircut on your avatar guy's head.
Here's the thread to the DIY
http://forum.xda-developers.com/showthread.php?t=1362330
to be honest what I noticed, was of the 5 rezounds I have had, the two with pink buttons had the least issues. Infact the last one was PERFECT, but the mobo fried...we figuired due to the idiot at BBYM who put the sim card in backwards? It still worked, for like 5 days, then wouldnt boot or detect the sim card. Another guy at BBYM opens it to pull the sim out, and goes, "oh it is in backwards..."
5th phone has pink button and no issues. First 3 phones had SUPER red buttons, and SO MANY dead pixels.
And, I'll just throw this out there, I already posted a thread about this, that you could have searched for, would have taken less time than typing your paragraph that I barely read due to knowing where it went, and saved a lot of people a lot of time reading it...
if the phone works perfectly and has no dead pixels, I say deal with it. Mine are not pink, but they are not red either. Somewhere in between. I could really care less.
Turn them off.
I can't even think of the last time mine came on. What makes them come on
?
Sent from my ADR6425LVW using xda premium
blestsol said:
I can't even think of the last time mine came on. What makes them come on
?
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
When it's dark out they will come on.
Sent from my ADR6425LVW using Tapatalk
nrfitchett4 said:
Mine are not pink, but they are not red either. Somewhere in between. I could really care less.
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Click to collapse
I have had two rezounds, my first was replaced for overheating.
Both of them had buttons just like this, they are kind of a light red color but definitely not pink. I could care less also really.
~John
I have red buttons and no issues with my phone, so it possible to have a phone with red lights and no other issues. That being said, the color of the lights really should not be that big of an issue. If your phone is flawless other then the color of the lights I would not take the chance of having a phone with issues just for red lights.
Sent from my Rezound
My phone has pinkish LEDs and It's the best phone I have ever had... Unless you are allergic to Pink LEDs... I wouldn't chance it.. I guess since I didn't pay for my Rezound it doesn't bother me
I payed $399 for my phone and a new 2 year contract, damn right I'm going to be picky. My first Rezound had bright pink buttons, you didn't even have to compare it, it was that bad. After going to a few stores I found a demo unit that had "red" buttons and I got my new Rezound yesterday. The difference is like night and day and if you where in my shoes it would have def bothered you. Why settle for a phone that is clearly not finished correctly? Almost rushed out? The Verizon reps thought I was crazy and sat there for an hour trying to "fix" it like I didn't know they where just bullshitting me the whole time, LOL. After about 45 minutes they just gave up and brought a new one out. Lucky me it was a "good" one, I would have made them go through everyone until I got the right one.
Funny thing is that they had 2 demos in the store. The one in the front that all the customers first see had pink buttons. There was 2nd one in the back, kind of walked right by it a few times, the buttons where red as blood. Went over to the CSR and said "booyaaah"!. I new I wasn't losing my mind. I'm satisfied now. Oh and they also took back my rooted Rezound for anyone worrying about them finding out. These reps are so clueless, it was sad to say but I knew more about there phones then them. I don't know what the qualifications are to be a Verizon CSR but they don't know there product. They didnt even know how to get the buttons to light up on the phone, I had to tell them, it was hilarious!
In all the years and all the different Verizon reps I've talked to in the stores I can only remember one who was as excited or more excited about new phones than I was. I do have a guy now that is awesome. He doesn't know too much but most importantly he doesn't act like he knows it all. Up front and trustworthy. I'll take that in a sales guy all day long. He's gotten me my last two phones and he gets all my referrals.
KORM via the beast known as the Rezound.
Minor cosmetic issues, it's not a big deal. This isn't a car, no need to be super picky. If you find an issue with it, you can always fix it.
bal1985 said:
Went over to the CSR and said "booyaaah"!. I new I wasn't losing my mind. I'm satisfied now. Oh and they also took back my rooted Rezound for anyone worrying about them finding out. These reps are so clueless, it was sad to say but I knew more about there phones then them.
Click to expand...
Click to collapse
Glad you were able to get those red buttons you wanted, you certainly put those Verizon reps in their place. I'm sure they all appreciate the lesson, and don't think you're a huge ****.
racerx2oo3 said:
Glad you were able to get those red buttons you wanted, you certainly put those Verizon reps in their place. I'm sure they all appreciate the lesson, and don't think you're a huge ****.
Click to expand...
Click to collapse
LOL, couldn't have put it better myself.
I was in retail for years, I absolutely hated DB's like that......
~John
bal1985 said:
I payed $399 for my phone and a new 2 year contract, damn right I'm going to be picky. My first Rezound had bright pink buttons, you didn't even have to compare it, it was that bad. After going to a few stores I found a demo unit that had "red" buttons and I got my new Rezound yesterday. The difference is like night and day and if you where in my shoes it would have def bothered you. Why settle for a phone that is clearly not finished correctly? Almost rushed out? The Verizon reps thought I was crazy and sat there for an hour trying to "fix" it like I didn't know they where just bullshitting me the whole time, LOL. After about 45 minutes they just gave up and brought a new one out. Lucky me it was a "good" one, I would have made them go through everyone until I got the right one.
Funny thing is that they had 2 demos in the store. The one in the front that all the customers first see had pink buttons. There was 2nd one in the back, kind of walked right by it a few times, the buttons where red as blood. Went over to the CSR and said "booyaaah"!. I new I wasn't losing my mind. I'm satisfied now. Oh and they also took back my rooted Rezound for anyone worrying about them finding out. These reps are so clueless, it was sad to say but I knew more about there phones then them. I don't know what the qualifications are to be a Verizon CSR but they don't know there product. They didnt even know how to get the buttons to light up on the phone, I had to tell them, it was hilarious!
Click to expand...
Click to collapse
So, you are mad because you overpaid for the phone???
What is your time worth? Seems like a lot of time wasted over something so trivial.

T-Mobile guys...have a question

so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
the three bright spot are on all models, its a known issue with the phone, they may take it back, but you will get an other one with the same issues.
mrmako777 said:
so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
Click to expand...
Click to collapse
i dont think it matters how many you physically return but if your requesting them from insurance they do because a lot of people scam insurance and just sell their devices.
Although, the capacitive lights at the bottom do leak, a lot. this is a well known issue and its highly likely that the next Amaze you get will have the same issue. If I were you, I'd at least root, and download adjbrightness from the market and just turn em off. It saved me some battery and got rid of all the light leakage hope I helped bro
if it is a deal breaker for ya, just get the GSII, its a good one too
mikeschevelle said:
the three bright spot are on all models, its a known issue with the phone, they may take it back, but you will get an other one with the same issues.
Click to expand...
Click to collapse
check out this thread (http://forum.xda-developers.com/showthread.php?t=1438805) see how this guys 3 dots are barely noticeable? mine are as bright as the cap keys themselves and the display model at 2 stores ive been to doesnt have em. i can deal with the way those look in the pic, but mine are super noticeable
mikeschevelle said:
if it is a deal breaker for ya, just get the GSII, its a good one too
Click to expand...
Click to collapse
had one of those too and had a bunch of ghost lines and blobs, plus the low resolution didnt really appeal to me on such a big screen
You can exchange it as many times as you want. Hell, I exchanged mine 4 times in one week! The issue I keep having is I have blue lines in my LCD. I am on my 6th replacement.
mrmako777 said:
so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
Click to expand...
Click to collapse
Light bleed is a known issue. There is a modification you can make to almost completely fix. I say it doesn't affect normal usage so I left it alone. Strongly recommend you stick with amaze. It's a great device.
Sent from my HTC_Amaze_4G using xda premium
hasoon2000 said:
You can exchange it as many times as you want. Hell, I exchanged mine 4 times in one week! The issue I keep having is I have blue lines in my LCD. I am on my 6th replacement.
Click to expand...
Click to collapse
LMAO. thats being assertive isnt it? good to know, we pay far too much money for phones that should be flawless right out of the box. guess ill be exchanging this for another, and another until they get it right!
glacierguy said:
Light bleed is a known issue. There is a modification you can make to almost completely fix. I say it doesn't affect normal usage so I left it alone. Strongly recommend you stick with amaze. It's a great device.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
mrmako777 said:
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
Click to expand...
Click to collapse
I never noticed these on my phone until last night when I was watching a show on my phone. Kind of annoying, and I'm hoping they don't get worse. I don't know how they would, but I've had the phone for two months and never noticed it till now.
For sure exchange though, I doubt they flag your account for having phone hardware issues. I only had 4 mytouch4gs in a year, but I was annoyed enough to get a free amaze out of it. They're good with exchanges. Wish they didn't have to be and the phones worked, but oh well.
Sent from my HTC_Amaze_4G using XDA App
It really sucks having blue lines in the LCD. Since I am not far from Chicago, the cold weather here I believe is triggering the issue. I am going to keep exchanging until HTC gets it right and T-Mobile sends me a good phone lol.
Exchange it man! Don't be shy. You deserve what you pay for and tmo needs to be held responsible for providing that. Guarantees are only useful if you use them! If they overcharged you for some service would you just pay it because you don't want to burden them? I do agree it can be a pain to bring it in, I would go so far as to request a discount on your service. Never forget, they are there to serve you!
P.S. I also never lock myself into contracts, just so I have the option to quit. You would be amazed how much better service you get from the "customer retention center."
Sent from my HTC Desire Z using Tapatalk
As far as I know, most if not all amazes have a dead pixel, capacitive buttons lights leak into the screen and the blue lines are normal no need to replace your phone, besides, its not a big issue.
Sent from my HTC_Amaze_4G using xda premium
I don't think mine has a dead pixel
Sent from my HTC_Amaze_4G using XDA App
eggydrums said:
As far as I know, most if not all amazes have a dead pixel, capacitive buttons lights leak into the screen and the blue lines are normal no need to replace your phone, besides, its not a big issue.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
I definitely don't have any dead pixels in all 3 of my Amazes
mrmako777 said:
LMAO. thats being assertive isnt it? good to know, we pay far too much money for phones that should be flawless right out of the box. guess ill be exchanging this for another, and another until they get it right!
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
Click to expand...
Click to collapse
Under the cap buttons? Really? I guess I will have to see the picture when u post it. The known light bleed issue is 3 white spots above the cap buttons... More so in between each cap button... But on the screen. It's noticeable when the screen has a black background. If that's not what you're talking about, then u may have a faulty device
Sent from my HTC_Amaze_4G using xda premium
glacierguy said:
Under the cap buttons? Really? I guess I will have to see the picture when u post it. The known light bleed issue is 3 white spots above the cap buttons... More so in between each cap button... But on the screen. It's noticeable when the screen has a black background. If that's not what you're talking about, then u may have a faulty device
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
yup, its strange for sure. ive been spending so much time trying to restore my wifes kindle fire that i havent had much time for anything else. ill try and get a pic up in a few!
I don't have any blue lines or dead pixels on my Amaze, but so have the very common light bleed onto a dark screen, which was annoying.
I downloaded an app called screen filter off the market and it shuts the lights off on the soft keys. It was god sent! Didn't have to root my device either.
Not sure what you are talking about. Honestly don't want to as it may bother me if I see it on mine because of your picture, lol!
Loving this phone! Granted I just got it.
Sent from my HTC_Amaze_4G using Tapatalk
ok guys, just got back exchanging my 2nd device at a different store and wait for it...wait for it...this thing is flawless (so far)!!!! very, very minimal light bleed and absolutely zero light coming from in between the cap buttons...
the store i bought the first 2 units from admitted to me that they sold very few amazes so i figured i must have been getting old stock. well it turns out, the other store i went to today had gotten burglarized a few weeks ago and had all completely new inventory. looks like the newer units have maybe addressed our concerns? not sure, but at this point im very happy!!
now that i got a good unit, you guys are stuck with me here for awhile! LOL
That's cool man. Glad to hear you got a good Amaze.
It was funny after reading this thread, I kept looking for those spots you were talking about, which I do get, but bleeds into the screen and that app took care of that problem. But having it outside in the sun, I noticed those blue lines. It is faint, but there. Looks like a grid. I assume these are on all of the devices? I can't see it much unless outside and the sun beating on it at a certain angle.
Kind of how my Kindle Fire is as well.
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Damaged pixels in screen

When I look at my screen there's a couple of spots that are really bright it looks like the pixels may be damaged. It almost looks like you can see to the back side of the screen. I've had an otterbox defender on it since I got it, plus its never been dropped. I just got the phone a week ago. If I take it back to get replaced will I get a new phone or a "like New“ phone?
I really hate to see this on a new phone. Any suggestions.
jsminnis said:
When I look at my screen there's a couple of spots that are really bright it looks like the pixels may be damaged. It almost looks like you can see to the back side of the screen. I've had an otterbox defender on it since I got it, plus its never been dropped. I just got the phone a week ago. If I take it back to get replaced will I get a new phone or a "like New“ phone?
I really hate to see this on a new phone. Any suggestions.
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If you bring/send it back to verizon, they should give you a new phone. If it is through insurance, you may get a refurb but the phone is still new so they may only have new ones in stock.
best bet is call verizon and see what they will do.
I've got a similar spot on my phone but it doesn't bother me enough to ship it out for a possibly refurbished one. It's a single spot in the upper left portion of the screen that I can only notice when the screen is completely dark. I'm guessing it's a relatively widespread issue since I think I've heard something similar at least twice before.
lolspin said:
I've got a similar spot on my phone but it doesn't bother me enough to ship it out for a possibly refurbished one. It's a single spot in the upper left portion of the screen that I can only notice when the screen is completely dark. I'm guessing it's a relatively widespread issue since I think I've heard something similar at least twice before.
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is it that dark rectangle thing that you can only see when looking at it from an angle underneath? every DNA has that on the top left and top rgiht lol

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