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Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Sorry
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Hey, i had the same problem but i went to sprint and change my device, the new one works perfect, my advice go back and change it.
Bigswigg said:
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Click to expand...
Click to collapse
i had the same problem i went to sprint and change my device, the new one works perfect, so my advice go back to the store and replace it for a new one, take care......
Not much but maybe
Had one that same thing happened. Performed hard reset and corrected it maybe temp fix though but it worked so far about a week of good use so far.
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
kilroy1stcav said:
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
Click to expand...
Click to collapse
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Here's a link with the Touch Pro teardown, thanks to BigDiesel07 @ PPCGeeks. Hope this helps a bit...
http://forum.ppcgeeks.com/showthread.php?t=49932&highlight=teardown+touch+pro
G00gle26 said:
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Click to expand...
Click to collapse
I am not sure if my keys lite up or not, it has been a while, but it sounds to me like a possible connection issue with it being intermittent.
happened to me twice hopefully tp2 fixes this little issue.
same problem!!! just go to sprint, they can fix the problem... "they changed my keyboard"!!!
yah me too, i took my touch pro back to Sprint and they changed the whole touch screen part of the phone for me in 45 mins and for some reason that fixed the keyboard as well, so i guess the problem is in the touch-screen part of the phone, not the keyboard itself
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
Genius! However, i am not. Your solution worked, however i fear it may be a temporary solution? I want to get this fixed while under warranty and dumb ol' me fixing it, well, now i won't have anything to show the sprint store
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
this worked for me! thanks!!! I was getting ready to open up the phone or go to the sprint store. You the man.
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
USAF22 said:
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Click to expand...
Click to collapse
go to your phone carrier.
demand a NIB replacement. (new in box)
it states in the manufacturing warranty that you get a NIB replacement for the keyboard. it's a known problem, tell them to call the tech department or htc tech support and they will tell the rep the same thing.
Don't leave without a NEW replacement.
Don't take a refurb(mailed out) replacement.
throwback1718 said:
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
Click to expand...
Click to collapse
hahahahahha.
I call BS on that one. lol.
I did it... removed bat', piched key b'. it now works... eeeeeeeeyesss
Got a 0 hour touch pro less than 2months, keyboard started lagging since 2 weeks ago, then extra spaces and duplicate letters and finally died after a charging session in a hot weather day.
Removed battery and press spacebar top and bottom very hard to resit the keyboard connector fixed the issue.
Same happened to me on my Alltel CDMA Touch Pro after having owned it for about 4 weeks. It would also not shut off the screen backlight. Was very odd. Luckily, my Alltel store is literally across the alley from my house, so I ran a full backup using Sprite Backup, walked over there, and they swapped it out for a new phone within 10 minutes. Took me another 45 minutes to restore the backup, but wasn't nearly as bad as sending it away for several weeks to be repaired.
First of all, I will start by mentioning that this is my third Touch Pro from Sprint and I just want to confirm something before I take back to the store.
Is there anyone else who updated to the newest official firmware and have problems with your video playback from your albums. I had some videos stored from my old phone on a sd, and when I try to play it on this phone, it would cause a lot of jagging, freezes, audio playing while video is not. I then recorded a video with the camcorder and when I went to play back, it did the same thing. The settings I have it in is in
-CIF 352x288
-MPEG4
If its the phone, then I'm glad because I can go get myself the Touch Pro 2 at the store for free.
Things to note,
-had no problem like this on the 2nd phone
-upgraded the firmware as soon as I got home with this phone
-been like this for a while, just never cared to get an answer until now
Any feedback to a similar problem or non-exsisting problem would be greatly appreciated.
Look, if your ultimate goal is to get a free TP2, then just tell them that the phone gets unholy hot or some defect from the phone itself (battery lasting less than half a day with moderate use, etc). Believe me that the TP from Sprint has a bunch of those... If you start going by software, believe me that they will find a way to either fix it or convince you that it can be fixed with an update...
were you getting a free tp2 due to these issues?? Because im having the same issues as well including that my battery gets extremely hot and will not charge
Gxtsoldier said:
were you getting a free tp2 due to these issues?? Because im having the same issues as well including that my battery gets extremely hot and will not charge
Click to expand...
Click to collapse
I'm curious about this myself. I was gonna get a Hero in a couple of months when my contract is up, but if I get a TP2, I might hold out for a little while.
There is a list somewhere that after a certain date, if your phone is with in the manufacture warranty of 1 year, and you have insurance of both types with sprint, you can switch out the phone to a list of 10 other phones, the TP2 and the hero being among those.
Still a sure answer on this would be great. Thanks egz on some insight. And gxt, you mean you are having problems with video playback too?
So I think I'll be going to the sprint store tomorrow, I'll let you guys know how it goes, unless I don't go that is.
Happy man said:
So I think I'll be going to the sprint store tomorrow, I'll let you guys know how it goes, unless I don't go that is.
Click to expand...
Click to collapse
im guessing you didnt go...?
Happy man said:
There is a list somewhere that after a certain date, if your phone is with in the manufacture warranty of 1 year, and you have insurance of both types with sprint, you can switch out the phone to a list of 10 other phones, the TP2 and the hero being among those.
Still a sure answer on this would be great. Thanks egz on some insight. And gxt, you mean you are having problems with video playback too?
Click to expand...
Click to collapse
What insurance do you have to have? Where is this list?
My 2nd tp just crapped out on me and insurance just sent me a "new" one.
sherm420 said:
What insurance do you have to have? Where is this list?
My 2nd tp just crapped out on me and insurance just sent me a "new" one.
Click to expand...
Click to collapse
to answer my own question...
http://slumz.boxden.com/f244/sprint-now-replacing-touch-pro-touch-pro-2-a-1295800/
im going to give this a shot.
Hello everybody(insert simpsons joke here), it looks like i finally went to the sprint store. After what seems like a lifetime ago, i told them the problems I had, they said they would do a hard reset, and to come back in an hour. An hour and a half later and I will be getting mnyself a touch pro 2 soon. Now the only bad part is that i need to call this store to find out when they would have any touch pro 2's in their warehouses. So at least for now, I am assed out, oh and forgive me if this comes off as bad grammer, I am typing this from my touch pro 1, the screen is too small.
Well, it's lunch time so I thought I would take a minute to update everyone on my thread "I F'ed Up!' thread in Q&A. The Photon is back to purely stock, no root, no unlock, notta. I got most of my app's back (I will explain that later!).
Several months ago, I rooted and unlocked the Photon. Over that time, I have had several issues, off and on, that required reboots, battery removal, freezing, ect. that required me to come here for advice and help. After watching several of QBKINGS videos, I decided to go with CW7 and see what all the hype was about.
Things went terribley wrong!!!! (Thanks to all that helped me fix it, you will hear from me soon!) After 1.5 days without a phone, and knowing every which way exactly HOW to fix it, I was sitting down last night and give this one more go. Looking around, I noticed (as I did the first time?), some of the links don't work, some of the videos I had no clue WHAT page I was actually looking at, just said scroll down (Nice videos, I just did not get it?), some were re-directed to other sites. I work in IT, been doing it since 1983. I'm all for Development and embrace progress. Then it hit me? "Why do you want to root, unlock, flash anyway?" Really?
I started planning on this phone 2 months before it came out. It was, and still is, the best "Business" phone on the market just like it is. I use my phone for too much sh*t as it is (too long to list) and 30 minutes without it, expecially job wise, is a riks I cannot take again. So I choose to leave it stock and get back to the basics (Planning on getting a Samsung Galaxy Note anyway)
As I was putting all my app's back, a few things I noticed that may be of help to some of you. #1 and the biggest of all, some of the apps were no longer support on my phone, which likely caused most of my issues anyway. Putting my Apps back, 85% of that sh*t I used ONCE and forgot I had it. I got it because someone else thought it was cool for THEIR needs.
#2. (and I know I will hear an earfull on this), The phone is perfect just the way it is, functionally wise? You want your phone to look different, get another wallpaper! You want unlocked bootloader, Motorola never promised us one! Everyone wants ICS, They never promised you that either, we purchased it that way. We complain about the camera, 8MP is, more or less, Studio quality unless your a Pro and want to blow it up! If so, get a Digital SLR (hell, I was happy with my 3MP HTC Fuze!)I love the 2 threads where Sprint cancelled their contract over Data, then they admitted downloading Torrants. READ THE CONTRACT!!! 4G? I have used it twice in the 1.5 years its been out, 3G loads my web pages OK, every now and then YouTube sputters, so what, so does my laptop!
Personally, Photon is running better than it has in months! So, I'm going to leave it how it is, and better understand and work the functions it already has! He**, even my BT's are working better with Pandora not dropping and me able to answer calls. The only other money I'm spending (and I really don't need it!) is the SanDisk Mobile Ultra 64Gb Micro SDHC I!
I will still be here with jokes and to get knowledge, but not touching "Neo" until a month after Note comes out, then I will pack him up for good!
dsims7_2000 said:
Well, it's lunch time so I thought I would take a minute to update everyone on my thread "I F'ed Up!' thread in Q&A. The Photon is back to purely stock, no root, no unlock, notta. I got most of my app's back (I will explain that later!).
Several months ago, I rooted and unlocked the Photon. Over that time, I have had several issues, off and on, that required reboots, battery removal, freezing, ect. that required me to come here for advice and help. After watching several of QBKINGS videos, I decided to go with CW7 and see what all the hype was about.
Things went terribley wrong!!!! (Thanks to all that helped me fix it, you will hear from me soon!) After 1.5 days without a phone, and knowing every which way exactly HOW to fix it, I was sitting down last night and give this one more go. Looking around, I noticed (as I did the first time?), some of the links don't work, some of the videos I had no clue WHAT page I was actually looking at, just said scroll down (Nice videos, I just did not get it?), some were re-directed to other sites. I work in IT, been doing it since 1983. I'm all for Development and embrace progress. Then it hit me? "Why do you want to root, unlock, flash anyway?" Really?
I started planning on this phone 2 months before it came out. It was, and still is, the best "Business" phone on the market just like it is. I use my phone for too much sh*t as it is (too long to list) and 30 minutes without it, expecially job wise, is a riks I cannot take again. So I choose to leave it stock and get back to the basics (Planning on getting a Samsung Galaxy Note anyway)
As I was putting all my app's back, a few things I noticed that may be of help to some of you. #1 and the biggest of all, some of the apps were no longer support on my phone, which likely caused most of my issues anyway. Putting my Apps back, 85% of that sh*t I used ONCE and forgot I had it. I got it because someone else thought it was cool for THEIR needs.
#2. (and I know I will hear an earfull on this), The phone is perfect just the way it is, functionally wise? You want your phone to look different, get another wallpaper! You want unlocked bootloader, Motorola never promised us one! Everyone wants ICS, They never promised you that either, we purchased it that way. We complain about the camera, 8MP is, more or less, Studio quality unless your a Pro and want to blow it up! If so, get a Digital SLR (hell, I was happy with my 3MP HTC Fuze!)I love the 2 threads where Sprint cancelled their contract over Data, then they admitted downloading Torrants. READ THE CONTRACT!!! 4G? I have used it twice in the 1.5 years its been out, 3G loads my web pages OK, every now and then YouTube sputters, so what, so does my laptop!
Personally, Photon is running better than it has in months! So, I'm going to leave it how it is, and better understand and work the functions it already has! He**, even my BT's are working better with Pandora not dropping and me able to answer calls. The only other money I'm spending (and I really don't need it!) is the SanDisk Mobile Ultra 64Gb Micro SDHC I!
I will still be here with jokes and to get knowledge, but not touching "Neo" until a month after Note comes out, then I will pack him up for good!
Click to expand...
Click to collapse
Congrats?
My phone works great with 7.2 put it on the day i got it the next day i was skeptical and went back to stock was there for 2/3 of the day and went back to rocco then 7.2 after last update really havent had any problems except for zumocast for some reason.
grdead25 said:
My phone works great with 7.2 put it on the day i got it the next day i was skeptical and went back to stock was there for 2/3 of the day and went back to rocco then 7.2 after last update really havent had any problems except for zumocast for some reason.
Click to expand...
Click to collapse
Funny you mention ZumoCast, FIRST thing I went for when I got back. It was offline, went on computer, logged off/on, back to Photon, Online! All my music, movies, documents...........Nice! The only thing bad about ZumoCast, at this time, it only supports music playlist in iTunes (odd to me?) BUT...........Google Music, with its 20,000 limit, does support Playlist! Checked this AM and I had moved 12,000 of the 14,500 I requested. I have well over 130Gb of music and did not want to press my limit, so I picked my fav's and will shuffel them as time goes!.
dsims7_2000 said:
The only other money I'm spending (and I really don't need it!) is the SanDisk Mobile Ultra 64Gb Micro SDHC I!
Click to expand...
Click to collapse
Don't know what your buying SD card for, assuming a cell phone.. But the Photon(and most others i think) wont support anything over a 32gig. Just a FYI. Glad you got your phone up and running again!
I came from the Evo and the Photon is by far a superior phone. My Photon is rooted, themed, and backed up using bootstrap. I've removed some of the Motorola junk and I experience no force closes or random reboots. I also don't have alot of useless apps running in the background either.
What you do with, and to your phone is directly related to how it works.
Sent from my MB855 using xda premium
w0lf215 said:
Don't know what your buying SD card for, assuming a cell phone.. But the Photon(and most others i think) wont support anything over a 32gig. Just a FYI. Glad you got your phone up and running again!
Click to expand...
Click to collapse
I had my doubts also but link has pictures. You have to format to slower FAT32 (Or NTFS) which is 7Mb compared to exFAT claimed 30.........Check out second link, post #12!
http://www.amazon.com/SanDisk-Mobil...UTF8&coliid=ILKNEJIM6E46D&colid=3EHUWCW36Z6IQ
http://forum.xda-developers.com/showthread.php?t=1473010&highlight=64gb&page=2
dsims7_2000 said:
I had my doubts also but link has pictures. You have to format to slower FAT32 (Or NTFS) which is 7Mb compared to exFAT claimed 30.........Check out second link, post #12!
http://www.amazon.com/SanDisk-Mobil...UTF8&coliid=ILKNEJIM6E46D&colid=3EHUWCW36Z6IQ
http://forum.xda-developers.com/showthread.php?t=1473010&highlight=64gb&page=2
Click to expand...
Click to collapse
Well i stand corrected, learn new things everyday lol cool find!
w0lf215 said:
Well i stand corrected, learn new things everyday lol cool find!
Click to expand...
Click to collapse
You? Do you know how much reading I did only to come back here to get shot down? (Several times at that?)Trust me, I got a lesson!
So I just wanted to let you guys know that I finally thought that I saw the end of my sgs2's life last week. It was a sad moment. I love this phone. This was something the I thought couldn't be fixed due to it being the emmc blocks being f$cked.
Anyways. to make a long story short. I was contacted by Josh at mobiletechvideos.com and he said "don't worry about it, i'll fix it for you." So here i'm thinking "this guy''s crazy! He can't fix this!" Well. HE DID!!!!!! He fixed what I thought couldn't be fixed! I now have my sgs2 back to life.
I would seriously recommend sending your devices to mobiletechvideos.com if any of you have any issues. They do all sorts of great things to many different devices. He received my device and had it sent out back to me within hours of receiving it!!! Really fast turn-around time. I've never seen anything like it. Go check out their site guys!!!!
task650 said:
So I just wanted to let you guys know that I finally thought that I saw the end of my sgs2's life last week. It was a sad moment. I love this phone. This was something the I think couldn't be fixed due to it being the emmc blocks being f$cked.
Anyways. to make a long story short. I was contacted by Josh at mobiletechvideos.com and he said "don't worry about it, i'll fix it for you." He I am thinking "this guy''s crazy! He can't fix this!" Well. HE DID!!!!!! He fixed what I thought couldn't be fixed! I now have my sgs2 back to life.
I would seriously recommend sending your devices to mobiletechvideos.com if any of you have any issues. They do all sorts of great things to device. Go check out there site!!!!
Click to expand...
Click to collapse
Hurray!! Thanks mobile tech
Sent from my SGH-I777
Glad you got it fixed Task. Very generous for them to fix it for FREE.
So start saving money now then flash like crazzzyy. Worst case, send it to Josh and get it fixed.
I wonder how the THANKS bar rockets if Josh is here
Good to hear you got yr SGS2 back, Task.
Great news. Will check out the site.
transmitted from the Dark Obelisk
Yes Josh is a GREAT guy. I have had many phone conversations with him with questions that turned into interesting conversations. He had fixed my Captivate after I finally bricked it a couple years ago. I HIGHLY recommend his work on the SGS1 and SGS2. I am sure he works on other phones as well.
Sent from My SGH-I777 Running Red Reaper Rom
As soon as I get some extra cash I'm send in mine to get my USB port repaired. I can only charge my phone its a ***** when I soft brick to get it back. Last time it took me 4 hours to get Odin to pick up my phone. A lot of wiggling the USB cord there...
transmitted from the Dark Obelisk
Noz85 said:
As soon as I get some extra cash I'm send in mine to get my USB port repaired. I can only charge my phone its a ***** when I soft brick to get it back. Last time it took me 4 hours to get Odin to pick up my phone. A lot of wiggling the USB cord there...
transmitted from the Dark Obelisk
Click to expand...
Click to collapse
Why not just buy a replacement and do it yourself? Or buy the part and have someone fix it nearby? It's not that hard. You can buy whole lower assembly and replace it too.
http://www.ebay.com/itm/GENUINE-Sam...K_Replacement_Parts_Tools&hash=item2ec09eab17
http://www.ebay.com/itm/NEW-GENUINE...883619?pt=PDA_Accessories&hash=item3cc992df63
http://www.ebay.com/itm/NEW-GENUINE...K_Replacement_Parts_Tools&hash=item3a74ec5edc
allyourbase said:
Why not just buy a replacement and do it yourself? Or buy the part and have someone fix it nearby? It's not that hard. You can buy whole lower assembly and replace it too.
http://www.ebay.com/itm/GENUINE-Sam...K_Replacement_Parts_Tools&hash=item2ec09eab17
http://www.ebay.com/itm/NEW-GENUINE...883619?pt=PDA_Accessories&hash=item3cc992df63
http://www.ebay.com/itm/NEW-GENUINE...K_Replacement_Parts_Tools&hash=item3a74ec5edc
Click to expand...
Click to collapse
This is exactly what I did. Part took a week or two to arrive -- nothing you can do there, but then changing the part took around 5-10 minutes and most of that was having trouble with the power button not staying put -_- It's really easy and it costs like $10. Totally worth it.
allyourbase said:
Why not just buy a replacement and do it yourself? Or buy the part and have someone fix it nearby? It's not that hard. You can buy whole lower assembly and replace it too.
http://www.ebay.com/itm/GENUINE-Sam...K_Replacement_Parts_Tools&hash=item2ec09eab17
http://www.ebay.com/itm/NEW-GENUINE...883619?pt=PDA_Accessories&hash=item3cc992df63
http://www.ebay.com/itm/NEW-GENUINE...K_Replacement_Parts_Tools&hash=item3a74ec5edc
Click to expand...
Click to collapse
Thanks.
Kinda on the fence about doing it myself I replace the housing on an iPhone 3G and it was a pain in the ass. I'll look into it though.
transmitted from the Dark Obelisk
The part is painfully easily to replace, if you need help I can walk you through it! I just ordered the same part for my GF's i777 so when it gets here I can take pictures of the installation if you want!
That would be perfect.
Looking forward to it.
transmitted from the Dark Obelisk
Great news task. :thumbup:
Sent from my SGH-I777 using xda app-developers app
Thanks for the review Sean. It was an absolute pleasure to help out one of my favorite developers as well as the community at the same time!
Keep up the great work!
I just checked with a local JTAG service. they quoted me $75 ($25 more). i told them that's much more than the price i'd get at mobiletechvideos.com, and to put it in his words, he said "those sites are bull****. they will switch out your parts and tell you they can't fix it."
to that i replied "developers and people from XDA have recommended their service" and he told me "you think i don't know that?" That's where I ended the conversation. I don't trust them at all, if all they do is badmouth people they don't even know anything about.
The guys at Mobiletechvideos are first class. They repaired my hard bricked Captivate, & installed the "unbrickable mod" on it for me. They also repaired my hard bricked Galaxy s2. I'd recommend them to anyone who needed their Samsung smart phone fixed.
Sent from my SGH-I777 using xda premium
Hi
So my ultra was on 40% when i took it off the wireless charger(magnets) and turned it off for the night. when i tried to turn it on it simply didnt do anything. tried the power + vol+ combination but vibrates a few times and thats it. tried to charge it but it shows the red led for a bit then blinks a few times and thats it. no matter what i try to do with it it simply doesnt want to turn on at all......
Pls help to figure it out if there is any hidden secret trick to make it run again....i can even put it on ebay since my data is on it :/
Thank you
knova15 said:
Hi
So my ultra was on 40% when i took it off the wireless charger(magnets) and turned it off for the night. when i tried to turn it on it simply didnt do anything. tried the power + vol+ combination but vibrates a few times and thats it. tried to charge it but it shows the red led for a bit then blinks a few times and thats it. no matter what i try to do with it it simply doesnt want to turn on at all......
Pls help to figure it out if there is any hidden secret trick to make it run again....i can even put it on ebay since my data is on it :/
Thank you
Click to expand...
Click to collapse
did you connect the charger the correct way?
blueether said:
did you connect the charger the correct way?
Click to expand...
Click to collapse
ok lets clear some stuff......this is my 30+ phone in the past 10 years so i know how to use thing ok ? also as far as i know you should not be able to plug the charger in the other way.........
Have you tried charging the phone with the regular micro USB port charging and leave it for some time. Also try pushing the red reset button underneath the right flaps beside the Sim tray.
bushako said:
Have you tried charging the phone with the regular micro USB port charging and leave it for some time. Also try pushing the red reset button underneath the right flaps beside the Sim tray.
Click to expand...
Click to collapse
yes left it on the charger but after a bit it starts flashing red and nothing next time it only flashes red for a bit then nothing....red hard reset button does nothing either :/
knova15 said:
ok lets clear some stuff......this is my 30+ phone in the past 10 years so i know how to use thing ok ? also as far as i know you should not be able to plug the charger in the other way.........
Click to expand...
Click to collapse
Yes, lets clear some stuff up, Ive seen too many xperia's killed with cheap connectors turned the other way to count... Are you really sure you didn't connect it incorrectly?
red flashing LED is a common symptom of killing the charging
blueether said:
Yes, lets clear some stuff up, Ive seen too many xperia's killed with cheap connectors turned the other way to count... Are you really sure you didn't connect it incorrectly?
red flashing LED is a common symptom of killing the charging
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why are you trying to keep coming up with something crap like that ? you dont even worth a reply....i guess you didnt even fully read my original post BUT lets make life easier :
No it was always used as it should be it was working fine since i had it and yes it was ok when i turned it OFF and never came back on suddenly
Does it get recognized by your pc in fastest mode or flashmode? If not then according to what I've been reading about other xperia devices it's time you send it in to the service center.They've termed it the LED light of death.
knova15 said:
... you dont even worth a reply...
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You are correct, not worth my time.
I guess over 1000 thankyous and 2 and a half K posts means jack when it comes to XDA, I'll remember that next time I suggest something that I've seen happen
blueether said:
You are correct, not worth my time.
I guess over 1000 thankyous and 2 and a half K posts means jack when it comes to XDA, I'll remember that next time I suggest something that I've seen happen
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So I should be happy for you to ask me the most blond question about the charger cos u got a lot of thank you? Great…..
Next time ask it simply : did work without any issues before ? are you new to this smartphone stuff ? right away you can determine if you talk to a blond or an older person who is into changing the roms on 99% of his/her phones like clothes. This is the 2nd phone I never touched or rooted as I didn’t need to.
So to finish this off topic thanks for your reply !
And bushako :
Thanks will have a talk with sony tomorrow morning. Im even ok to sell it as for parts on ebay but if someone can retrieve it my data is still on it in offline mode till he/she connects to the net with it :/
What is wrong with you?
knova15 said:
ok lets clear some stuff......this is my 30+ phone in the past 10 years so i know how to use thing ok ? also as far as i know you should not be able to plug the charger in the other way.........
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knova15 said:
why are you trying to keep coming up with something crap like that ? you dont even worth a reply....i guess you didnt even fully read my original post BUT lets make life easier :
No it was always used as it should be it was working fine since i had it and yes it was ok when i turned it OFF and never came back on suddenly
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Click to collapse
knova15 said:
So I should be happy for you to ask me the most blond question about the charger cos u got a lot of thank you? Great…..
Next time ask it simply : did work without any issues before ? are you new to this smartphone stuff ? right away you can determine if you talk to a blond or an older person who is into changing the roms on 99% of his/her phones like clothes. This is the 2nd phone I never touched or rooted as I didn’t need to.
So to finish this off topic thanks for your reply !
And bushako :
Thanks will have a talk with sony tomorrow morning. Im even ok to sell it as for parts on ebay but if someone can retrieve it my data is still on it in offline mode till he/she connects to the net with it :/
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Your responses are totally uncalled for and completely disproportionate. Actually they're downright offensive. "Blond" - really?
Blueether is trying to help you with common troubleshooting practices. No one knows (or cares) who you are and what your technical expertise/background is. Even seasoned experts make common mistakes.
Not to mention that Blueether has contributed tremendously to this community. In all likelihood you have benefited from his work in some form or another. I don't think I can say the same about your profile. You were lucky he was willing to take a look at your problem.
No one owes you help. These guys are on here in their spare time with no renumeration. People like you ruin it for everyone else seeking to give/receive assistance.
Hi,
I have the same issue with my Z Ultra c6833, just the red led light when connected to the charger and pc. I dont get any responses to the buttons or any vibration when pressed. Before it died, It still powered on showing me the time and how much battery it has, around 92%. So decided to connect my magnetic charging cable to charge and waiting for the green led light meaning it's charging, but never got the green light and the Ultra never powered up again. Its on the official kitkat rom, not rooted and not a scratch, well babied. Tried charging it over night and the whole day, still just the red led light I get and computer doesn't even recognize it when it's plugged in.
Can I send it for warranty here in canada even though it's the c6833 model? Or can I send it to any service center to have it fix? And how much do you guyz think it will cause me to have it fix?
Thanks in advance for future replies.
Sent from my SM-N900W8 using XDA Free mobile app
rvnteck said:
Hi,
I have the same issue with my Z Ultra c6833, just the red led light when connected to the charger and pc. I dont get any responses to the buttons or any vibration when pressed. Before it died, It still powered on showing me the time and how much battery it has, around 92%. So decided to connect my magnetic charging cable to charge and waiting for the green led light meaning it's charging, but never got the green light and the Ultra never powered up again. Its on the official kitkat rom, not rooted and not a scratch, well babied. Tried charging it over night and the whole day, still just the red led light I get and computer doesn't even recognize it when it's plugged in.
Can I send it for warranty here in canada even though it's the c6833 model? Or can I send it to any service center to have it fix? And how much do you guyz think it will cause me to have it fix?
Thanks in advance for future replies.
Sent from my SM-N900W8 using XDA Free mobile app
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EDIT: Information given to me below by the online Sony Rep was incorrect. See http://forum.xda-developers.com/showpost.php?p=56814703&postcount=17 for correct info.
Just talked to a Sony rep as I'm interested in buying this phone from the US and wanted to know about warranty etc. Your covered by 1 year manufacturer's but you have to send it to the centre with country of origin. I'm not sure if that means the country you bought it from (which was what I was asking because I wanted to buy it from the States) or the intended region of the phone. If your phone is under warranty (i.e. within a year of purchase) you should be able to get it fixed but you will have to mail it out of the country. If out of warranty I'm not sure -- may be able to get it fixed here.
unidentifier said:
Your responses are totally uncalled for and completely disproportionate. Actually they're downright offensive. "Blond" - really?
Blueether is trying to help you with common troubleshooting practices. No one knows (or cares) who you are and what your technical expertise/background is. Even seasoned experts make common mistakes.
Not to mention that Blueether has contributed tremendously to this community. In all likelihood you have benefited from his work in some form or another. I don't think I can say the same about your profile. You were lucky he was willing to take a look at your problem.
No one owes you help. These guys are on here in their spare time with no renumeration. People like you ruin it for everyone else seeking to give/receive assistance.
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Click to collapse
1st when you cant see someone (personal conversations versus typing)and the first ish help is if i used the charger the right way anyone would go nuts....In the first post i detailed as much as possible to make sure i wont get the "common" resolution options hence they were all tried and failed.
2nd yes it is great but that means he can read too just like you if you read it from the beginning. I would of been lucky if i get the right attitude from the other end too.
3rd i didnt say anyone owe me help. i searched,read,and asked when all failed. in my spare time i run non-profit help and information sites +teaching beginners for free so don't need lessons how to use my spare time. People like you who doesnt read ruin communities to be fair. Read first ask 2nd is what i do and did in the past almost 20 years since i had my 386. so go and read it again and troll somewhere else with you logic.
Thx
rvnteck said:
Hi,
I have the same issue with my Z Ultra c6833, just the red led light when connected to the charger and pc. I dont get any responses to the buttons or any vibration when pressed. Before it died, It still powered on showing me the time and how much battery it has, around 92%. So decided to connect my magnetic charging cable to charge and waiting for the green led light meaning it's charging, but never got the green light and the Ultra never powered up again. Its on the official kitkat rom, not rooted and not a scratch, well babied. Tried charging it over night and the whole day, still just the red led light I get and computer doesn't even recognize it when it's plugged in.
Can I send it for warranty here in canada even though it's the c6833 model? Or can I send it to any service center to have it fix? And how much do you guyz think it will cause me to have it fix?
Thanks in advance for future replies.
Sent from my SM-N900W8 using XDA Free mobile app
Click to expand...
Click to collapse
Hi
I been to about 50 shops nobody were able to fix it nore there was any solution online anywhere The best you can try is to sell it on eBay they will bid it over £100 easily if your screen is in mint condition.
knova15 said:
1st when you cant see someone (personal conversations versus typing)and the first ish help is if i used the charger the right way anyone would go nuts....In the first post i detailed as much as possible to make sure i wont get the "common" resolution options hence they were all tried and failed.
2nd yes it is great but that means he can read too just like you if you read it from the beginning. I would of been lucky if i get the right attitude from the other end too.
3rd i didnt say anyone owe me help. i searched,read,and asked when all failed. in my spare time i run non-profit help and information sites +teaching beginners for free so don't need lessons how to use my spare time. People like you who doesnt read ruin communities to be fair. Read first ask 2nd is what i do and did in the past almost 20 years since i had my 386. so go and read it again and troll somewhere else with you logic.
Thx
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You're right about one thing: your posts speak for themselves.
rvnteck said:
Hi,
Can I send it for warranty here in canada even though it's the c6833 model? Or can I send it to any service center to have it fix? And how much do you guyz think it will cause me to have it fix?
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Click to collapse
Just to follow up. I bought a device on ebay that stated the location as Memphis. The fedex shipment is actually coming from Singapore.
I chatted with an online rep and further called Sony Canada and they both confirmed that a device under 1 year manufacturer's warranty CAN be given to a Sony Canada Service Centre. The only caveat is that they cannot give a turnaround time (it's usually 2 weeks or something) as they say they may need to get parts from abroad.
I'm not sure how much that would apply for a C6833 as it's more or less the same as the C6806.
But there you have it.
Thanks for the reply Unidentifier
When I called Sony Canada on Nov 9th, they verified my c6833 still under warranty by checking the IMEI number. They emailed me the RMA number and shipping label for Purolator ( Shipping out and back is free, so I didn't spend a penny ) Service Center here in my area in Toronto is in Mississauga.
The rep told me that it will take a little longer than the standard 2 weeks to get it back because the device is an Asian/European version, because there's chances they might order the parts from it's place of origin.
But to my surprise, after they received my c6833 on Nov 12th I got a notice form Purolator last Nov 18th that my device came back from the service center already. So picked it up at the depot, at first I was so worried because I'm thinking maybe they didn't fix it cause it came back to quickly. After inspecting the device and the documents that came back with it, found out that they replaced it with a new Bell c6806 on Kitkat v. 14.4.a.0.108 but unlock, it works with Koodo and Rogers sim.
So all is well now, just not sure if I lost something because they gave me a c6806 instead of my previous c6833.
My only question now is how to prevent this from happening again? My feeling is that the magnetic charging cable is the reason why my device died, maybe that's the reason why Sony never made an official magnetic charging cable. Because there's always high chances you'll attach it in the wrong way. Unlike with the charging dock, it won't go in and connect itself unless it's putted in the right way.
Overall warranty experience with Sony is awesome! ?
unidentifier said:
Just to follow up. I bought a device on ebay that stated the location as Memphis. The fedex shipment is actually coming from Singapore.
I chatted with an online rep and further called Sony Canada and they both confirmed that a device under 1 year manufacturer's warranty CAN be given to a Sony Canada Service Centre. The only caveat is that they cannot give a turnaround time (it's usually 2 weeks or something) as they say they may need to get parts from abroad.
I'm not sure how much that would apply for a C6833 as it's more or less the same as the C6806.
But there you have it.
Click to expand...
Click to collapse
Sent from my SM-N900W8 using XDA Free mobile app
rvnteck said:
Thanks for the reply Unidentifier
When I called Sony Canada on Nov 9th, they verified my c6833 still under warranty by checking the IMEI number. They emailed me the RMA number and shipping label for Purolator ( Shipping out and back is free, so I didn't spend a penny ) Service Center here in my area in Toronto is in Mississauga.
The rep told me that it will take a little longer than the standard 2 weeks to get it back because the device is an Asian/European version, because there's chances they might order the parts from it's place of origin.
But to my surprise, after they received my c6833 on Nov 12th I got a notice form Purolator last Nov 18th that my device came back from the service center already. So picked it up at the depot, at first I was so worried because I'm thinking maybe they didn't fix it cause it came back to quickly. After inspecting the device and the documents that came back with it, found out that they replaced it with a new Bell c6806 on Kitkat v. 14.4.a.0.108 but unlock, it works with Koodo and Rogers sim.
So all is well now, just not sure if I lost something because they gave me a c6806 instead of my previous c6833.
My only question now is how to prevent this from happening again? My feeling is that the magnetic charging cable is the reason why my device died, maybe that's the reason why Sony never made an official magnetic charging cable. Because there's always high chances you'll attach it in the wrong way. Unlike with the charging dock, it won't go in and connect itself unless it's putted in the right way.
Overall warranty experience with Sony is awesome! ?
Sent from my SM-N900W8 using XDA Free mobile app
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Thank for getting back with the positive story. I wonder if the OP actually did anything to get theirs fixed other than slag me off
blueether said:
Thank for getting back with the positive story. I wonder if the OP actually did anything to get theirs fixed other than slag me off
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About the question : sent the unit to Sony and they asked for £12 to find out it is dead. When i received it back went to another mobile repair shop just incase and they shown me that whatever they did they actually fried the mobo and cracked it too in the "diagnostics" process. So i took the screen out and sold it on eBay to get back at least some money after all the months of searching reading arguing waitingFORsony etc.