gonna try and claim a warrenty (what to revert) - Streak 5 Q&A, Help & Troubleshooting

ok im over the issues with this streak im gonna call dell and try and do a warrenty claim on it i think its the processor over heating with all my problems im having...what rom do i need to revert to on the phone before i send it back??? and what recovery should be on my phone?.....im on AT&T network....i started with AT&T stock 1.6 when i got the phone...
also i had did a screen replace will this be a issue???

Yeah, they might have an issue with a replaced screen. Look in the wiki to set which is the newest att rom and flash that.
Posted with StreakZilla, using XDA App.

bump bump....

Related

Engenier mode in 353

Trying to install a 3rd party app can't do it option is missing
Sent from my Dell Streak using XDA App
Settings>Applications doesn't have the option to install from unknown sources? If so you're probably using a Streak gimped by AT&T. Change your ROM because from what I recall there is no engineering mode on your ROM.
Someone correct me if I'm wrong.
yeah im using a at&t rom....gotta do a warrenty return...dont wanna flash other roms to my phone after this but if my new phone comes wit 353 on it im still gonna have the same issue...anyway around it???
You can flash/root and return to at&t so long as you remove the root and custom first. Rooting may make the option appear. No promises though.
trexc832 said:
yeah im using a at&t rom....gotta do a warrenty return...dont wanna flash other roms to my phone after this but if my new phone comes wit 353 on it im still gonna have the same issue...anyway around it???
Click to expand...
Click to collapse
No. Unfortunately, changing the ROM to 345 or 351 is your only option. Both of those are for unlocked Streaks and have none of the AT&T bloatware and none of the AT&T restrictions.
well i gotta wait for my warrenty unit cause for some reason i keep get the constant restarts and dell logo freeze issue....come to feel one day that my lower left hand of my unit was extremely hot...i started havin the resets after i flashed my phone to dj steve 1.7.1...now the heat problem so i called in warrenty....im sceptical about flashin a new rom now cause i dont want to mess up another streak...im already gonna get a referb....:

[Q][URGENT]Bell Atrix, flashed 2.1.1, but what need to be done before doing warranty

hi
My BELL Atrix has problem with the touchscreen
its either hypersensitive or not sensitive at all
I am sure it need repaired...
however, I have flashed to 2.1.1 French Orange ROM and greyblurred
so what should I do before sending this phone back to BELL since there is no Bell sbf file available?!
URGENT since this phone is unusable right now
and btw this touchscreen problem is not software-related cuz it happens on Stock, 1.8.3 and 2.1.1, so hardware problem for sure...
how did you get 1.8.3 on there?
anyways try changing the settings in this app.
https://market.android.com/details?id=br.shop4apps.touchscreenbooster.com&feature=search_result
I think you have the ghost finger problem that I do. I tried this and it worked for a bit, problem would come back up from time to time. For now i have come off of Greyblur/gingerblur and just used rooted 2.1.1 and no longer have the problems, I was about to bring it in to bell but was worried about the same thing. at some point we gotta get a bell sbf just for scenarios like this.
y2whisper said:
at some point we gotta get a bell sbf just for scenarios like this.
Click to expand...
Click to collapse
This is exactly why I won't touch the French SBF. I've been extremely tempted, but IMO it's not worth it yet...
Sent from my GT-I9000M using XDA Premium App
this one doesnt work
but anyway, i find a way to fix it
thx anyways
how did you fix it?

Warranty Exchange

Have to do a warranty exchange and wondering what the best way to send the phone back to TMobile. I know I can Odin to JFD and wipe the internal, but was looking to able to send it back with 2.2 on it, not 2.1, and can't seem to find a stock 2.2. Any help would be appreciated. Thanks in advance.
why send it in with 2.2? Most people that have this phone are still stuck on 2.1
Odin to 2.1 then install kies mini to update to official froyo. Thats what i did to cover my tracks [and again this wknd]
Sent from my SGH-T959 using xda premium
when you guys send these phones back, are you paying the 150 deductible? or are you doing a free replacement if you send the damaged one back? Read in another post one guy sent his vibrant back via warr... and got a SGS 4g as a replacement..
Also, I don't think you want to send it back 2.2...most people that did the kies 2.2 update ended up with a bricked phone, and I don't believe there was ever an OTA 2.2 update...so I would def stick with sending it back 2.1 / no root and YES wipe your SD ...if they see app settings folders for Setcpu/root explorer or any other root only app...you are FU***D.
accordex said:
when you guys send these phones back, are you paying the 150 deductible? or are you doing a free replacement if you send the damaged one back? Read in another post one guy sent his vibrant back via warr... and got a SGS 4g as a replacement..
Also, I don't think you want to send it back 2.2...most people that did the kies 2.2 update ended up with a bricked phone, and I don't believe there was ever an OTA 2.2 update...so I would def stick with sending it back 2.1 / no root and YES wipe your SD ...if they see app settings folders for Setcpu/root explorer or any other root only app...you are FU***D.
Click to expand...
Click to collapse
I dont even think they check sometimes. I sent them a vibrant that was on Axura at the time because the usb plug was effed up. I wouldn't advise sending it in like that but nothing I could of done guess I was just lucky
Sent from my SGH-T959 using XDA App
Thanks for your answers guys and the answer is it's going back with 2.1 because the new one came in with 2.1 on it. i was a little surprised that it still comes with 2.1.
Ive sent back many phones with root/ custom roms. Im on my 9th vibrant so far

*Bricked* Galaxy note, after wrong rom install

Hey guys, first post, first real major issue I've encountered well rooting a phablet.
I have a ATT galaxy note, yesterday I rooted it and installed the Saurom ROM, everything was a breeze, I decided to try out ICS, I accidentally installed Criskelo onto the device before finding out it wasn't okay for the ATT note.
It hung on installing the rom itself and so I removed the battery imagining I could just revert to Saurom til I found a new ICS rom. But after I interuppted the ROM from installing, I get NO POWER! No download mode, nothing whatsoever on the screen =[ I'm ultra sad, best solution I find for the note is possibly a USB jig but I don't know if it will bring me back from this...
ANY HELP IS GREATLY APPRECIATED! I'm sitting here with a bricked note and a broken heart.
Don't be heartbroken just yet. This just happened to a friend of mine with his Note. I'm sending him your way. He's working today so I doubt he can get to you right away but I'm pretty sure he has the answer you need.
Sent from my SAMSUNG-SGH-I717 using xda premium
Have you tried accessing the phone with odin to see if it shows up there?
did you install CWM prior to flashing? try the three button combo to boot into recovery
did you backup prior to flashing ICS?
erikistehsex said:
Hey guys, first post, first real major issue I've encountered well rooting a phablet.
I have a ATT galaxy note, yesterday I rooted it and installed the Saurom ROM, everything was a breeze, I decided to try out ICS, I accidentally installed Criskelo onto the device before finding out it wasn't okay for the ATT note.
It hung on installing the rom itself and so I removed the battery imagining I could just revert to Saurom til I found a new ICS rom. But after I interuppted the ROM from installing, I get NO POWER! No download mode, nothing whatsoever on the screen =[ I'm ultra sad, best solution I find for the note is possibly a USB jig but I don't know if it will bring me back from this...
ANY HELP IS GREATLY APPRECIATED! I'm sitting here with a bricked note and a broken heart.
Click to expand...
Click to collapse
Some ROMs can damage the device's onboard flash. Surprisingly the Note is one of the few devices that you can actually physically break by flashing the wrong ROM.
erikistehsex said:
Hey guys, first post, first real major issue I've encountered well rooting a phablet.
I have a ATT galaxy note, yesterday I rooted it and installed the Saurom ROM, everything was a breeze, I decided to try out ICS, I accidentally installed Criskelo onto the device before finding out it wasn't okay for the ATT note.
It hung on installing the rom itself and so I removed the battery imagining I could just revert to Saurom til I found a new ICS rom. But after I interuppted the ROM from installing, I get NO POWER! No download mode, nothing whatsoever on the screen =[ I'm ultra sad, best solution I find for the note is possibly a USB jig but I don't know if it will bring me back from this...
ANY HELP IS GREATLY APPRECIATED! I'm sitting here with a bricked note and a broken heart.
Click to expand...
Click to collapse
You may need to contact mobile tech videos and get jtag unbricking service.
A bad flash happened to me in my first week of owning the phone so I was under the 30 day return policy with AT&T. I told them I was updating apps in the market, it got super hot, shut off, and would not power up.
They couldn't get it to turn on either, for obvious reasons, and they exchanged it no further questions asked. Hopefully your still in the return period.
Sent from my Icey G-Note Beast with XDA Premium 0_o
I done the same thing..odin should pick it up kust flash att recovery
Sent from my SAMSUNG-SGH-I717 using XDA
I'm sorry to say you probably have a hard brick on your hands. There's more info in this thread. I did the same thing myself. studacris's answer is the only option, you'll need to send it to someone who can do a JTAG repair on it, or you need to hope it's under warranty and send it back to AT&T and tell them that it just plain broke.
All notes are under warranty from Samsung still. They are for a year of purchase date. note has not been out a year.
Normally when I've had a a phone brick on me or a friends phone when out of the 30 day period, I would call 611 and have them send me a phone and when I received the new one I would mail the bricked one. It wasn't a big issue since the phones have manufacture warranties. Now they opened a device support center near buy and you can go and get a new one that same day.
Sent from my SAMSUNG-SGH-I717 using XDA
question for the OP's question, Samsung has that flash counter on the phone, I'm assuming with a bad flash like this it doesn't go up. But does it? And it if does, would Samsung be able to tell what happened? I know Samsung has a hard stance on flashers. To OP, I did the same thing, and I resorted to getting the JTAG thing done, the few places I've came across won't charge unless they can fix it. And they only charge like $50.
I tried jtag. Waste of money. They could not save my phone, plus they charged me $30 for looking at it.
Not to mention I lost out on my shipping.
Sent from my SAMSUNG-SGH-I717 using xda premium
The last resort is to try a Jig to force download mode. If that fails, you are done. You can look on your PC in the Device Manager. In there it will show you an "state" when you connect the device trying to get into Download Mode. Google that state. I am guessing you are getting the bad one which at this time is a device exchange.

[Q] phone doesnt turn on

Hi
I have been using it for about ten months and my phone just died all of a sudden.
I tried everything but it doesn't work.
I currently have cm9 mod installed so the phone is rooted and unlocked.
However its not like I bricked ot while installing new firmware or anything.
I've sent it in for repair with samsung canada (thankfully still under one yr) but do u think they'll be able to find out that the phone's been rooted? I was thinking that since it doesn't even turn on they will have to replace the mainboard or something and won't be able to figure out but I'm a bit worried. Maybe I should've microwaved it for a bit before sending it off lol jks.
Anybody have experiences with this?
mayamo said:
Hi
I have been using it for about ten months and my phone just died all of a sudden.
I tried everything but it doesn't work.
I currently have cm9 mod installed so the phone is rooted and unlocked.
However its not like I bricked ot while installing new firmware or anything.
I've sent it in for repair with samsung canada (thankfully still under one yr) but do u think they'll be able to find out that the phone's been rooted? I was thinking that since it doesn't even turn on they will have to replace the mainboard or something and won't be able to figure out but I'm a bit worried. Maybe I should've microwaved it for a bit before sending it off lol jks.
Anybody have experiences with this?
Click to expand...
Click to collapse
You have CM9 installed as your operating system, Got a feeling they will know its not a Samsung standard firmware," unless Stevie Wonder is repairing it ". Good luck but i think they will charge you..
Sent from my GT-I9100 using Tapatalk 2
bored_stupid said:
You have CM9 installed as your operating system, Got a feeling they will know its not a Samsung standard firmware," unless Stevie Wonder is repairing it ". Good luck but i think they will charge you..
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Sig'd for the lolz.
Depending on what's wrong with the phone, you might get lucky. I've seen a few posts on here about people sending phones in with custom firmwares that had bricked and getting them replaced under warranty.
Depends how bad it is - if they can't boot the phone themselves due to a hardware failure then there's no simple way for them to know you've voided the warranty.
Could you get the phone into download mode? If so then you probably could've fixed it yourself with Odin. If they can boot it into download mode then the first thing they'll see is the counter showing how many ROMs you've flashed over USB (doesn't count CWM flashing, mind).
Whatever happens, when you get the phone back maybe try Chainfire's Triangle Away, it resets your counter and gets rid of that pesky warning triangle. It's risky stuff mind and not for the faint-hearted - I'll admit I haven't run it yet XD
another one when your phone returned
most kernals now come with root and no yellow triangle eg siyah kernal etc etc
mayamo said:
Hi
I have been using it for about ten months and my phone just died all of a sudden.
I tried everything but it doesn't work.
I currently have cm9 mod installed so the phone is rooted and unlocked.
However its not like I bricked ot while installing new firmware or anything.
I've sent it in for repair with samsung canada (thankfully still under one yr) but do u think they'll be able to find out that the phone's been rooted? I was thinking that since it doesn't even turn on they will have to replace the mainboard or something and won't be able to figure out but I'm a bit worried. Maybe I should've microwaved it for a bit before sending it off lol jks.
Anybody have experiences with this?
Click to expand...
Click to collapse
Did you tried to remove and insert a battery ?
so i've sent off the phone last week and according to the person at the repair centre, it's with the quality control folks right now to make sure that there's nothing wrong with it after the repair.
i was told that the 'mainboard' was replaced and that they've updated the os to the latest ics.
so does this mean that they never found out about the cm7 rom that was installed?
that's what a dead mainboard means right?
anxiously waiting for the phone to be shipped back now
If they haven't charged you for it, it's either that or they don't care. Either way you win.

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