[Q] Anyone has problems with Email app after updating to XWKE2? - Galaxy S II Q&A, Help & Troubleshooting

Hi everyone,
Just got my new SGS 2 (with XWKE1), configured it, all was cool. Then Kies offered update to XWKE2, which I gladly accepted. After the update, the Email app was constantly using 30 to 50% of CPU!!! Phone was getting hot and battery was discharging like crazy.
The Email app was configured to use MS Exchange. My other phones (iPhone4, Moto Defy) have no isses with Exchange.
When I delete MS Exchange acc from SGS2, all is cool, phone works like a charm.
Decided to downgrade to XWKE1 (with factory reset), and guess what - Email app works fine with my Exchange account! No phone overheat, no excessive CPU usage.
Out of pure curiousity, upgraded again to XWKE2 (with factory reset) - same erratic behaviour of Email app after an Exchange acc is configured!
So, now I'm back to XWKE1, extremely happy with the phone, and wondering if I'm the only one with this issue?

Email isn't even showing on the battery list on mine. XWKE2 VillainROM 1. I've got exchange push running, and just received an email a few mins ago. Seems strange you are getting high usage.

Yeah, mine is push too... And works fine on KE1. Will try the KE2 Villain tonite, if I get time...

A question abouth the e mail app.
Can't you sync mail every 1-2-3 or 6 hours or something like that. I can only choose, Push or by hand.

Sure you can: in Account Settings/Sync Schedule there's Peak Schedule and Off Peak Schedule. There you can find options needed.
Sent from my GT-I9100 using XDA App

Only problem I have is it don't let me add an email account unless I have social hub installed and select it as a premium account. Without selecting it I get errors for either incorrect email and password or connection error but same details with the box ticked works. Piece of crap!

belyj said:
Sure you can: in Account Settings/Sync Schedule there's Peak Schedule and Off Peak Schedule. There you can find options needed.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
Sorry for being dumb. But the only options for peak shudule are--> when peak shedule is on--> push or by hand. When peak shedule is off--> push or by hand.
Than I can install peak time.
But nowhere I can choose every hour, every 2 hours or so...

having also issues with email app and exchange push. with XWKE2

r_a_c said:
Sorry for being dumb. But the only options for peak shudule are--> when peak shedule is on--> push or by hand. When peak shedule is off--> push or by hand.
Than I can install peak time.
But nowhere I can choose every hour, every 2 hours or so...
Click to expand...
Click to collapse
Weird... I have the choices... As a theory - these setting might be under Exchange server control, so their appearance may depend on your Exchange server admin's will.

belyj said:
Weird... I have the choices... As a theory - these setting might be under Exchange server control, so their appearance may depend on your Exchange server admin's will.
Click to expand...
Click to collapse
Yeah i find that weird too... I had an incredible s and i could choose with the same e mail accounts to sync 1 hour, 2 hours...etc...
These are hotmail...
And where Can I se this exchange server? I am not into these english words for e mail clients. does it have something to do with google? Or the way i set up the e mail on the e mail app?

r_a_c said:
Yeah i find that weird too... I had an incredible s and i could choose with the same e mail accounts to sync 1 hour, 2 hours...etc...
These are hotmail...
And where Can I se this exchange server? I am not into these english words for e mail clients. does it have something to do with google? Or the way i set up the e mail on the e mail app?
Click to expand...
Click to collapse
Microsoft Exchange Server is a corporate email solution, used in companies and organizations. Why are you configuring Exchange account on your SGS2, if you don't know where your Exchange server is, if you don't mind me asking? Because if it's the Exchange server at your work, you must talk to your IT dept.

I have the exact same problem with mine, although I have no idea how to "factory reset" the phone..
Does anyone know how to reset it??

Weird... I have the choices... As a theory - these setting might be under Exchange server control, so their appearance may depend on your Exchange server admin's will.
Click to expand...
Click to collapse
Yeah i find that weird too... I had an incredible s and i could choose with the same e mail accounts to sync 1 hour, 2 hours...etc...
These are hotmail...
And where Can I se this exchange server? I am not into these english words for e mail clients. does it have something to do with google? Or the way i set up the e mail on the e mail app?
Click to expand...
Click to collapse
Mate, I don't think you've got an exchange account set up. You have your hotmail set up as a 'premium' pop3 account. The default email/social hub app is somewhat tricky/annoying (compared to winmo 6.5). Hotmail have their own exchange server that you can use. I can provide a link on how to set it up later this evening or you can try to google it.
Sent from my GT-I9100 using XDA App

Related

Push Mail

I have a friend at work thats willing to provide me one of his extra exchange server liscenses, have any of you tried this out in a home environment? If so what where the results you got? Does it work well is it meh etc.
benitojuarez said:
I have a friend at work thats willing to provide me one of his extra exchange server liscenses, have any of you tried this out in a home environment? If so what where the results you got? Does it work well is it meh etc.
Click to expand...
Click to collapse
lol have it tried out it does work after many hours of setting it up but i realized it wasnt worth getting junk mail instantly so i canned it
benitojuarez said:
I have a friend at work thats willing to provide me one of his extra exchange server liscenses, have any of you tried this out in a home environment? If so what where the results you got? Does it work well is it meh etc.
Click to expand...
Click to collapse
I run an exchange server out of my house and love it works great
Push required full time data connection. I don't use it because of that. I use 30 minutes poll on imap and love results.
eh Activesync doesnt use that much bandwidth actually. Its very minimal useage as it lets the connection sit idle for most of the time
I'm sure it doesn't. The problem is that the data connection has to remain live.
I poll every 30 minutes, and then 30 sec later, my connection drops.
right its live but its idle so it uses little or no battery anyway and unless you specifically make sure it disconnects the data conn it most likely will remain live as well just idle the same as push would do for you
A hotmail/live.com account is free and will get you push email.... Lots easier than setting up and managing an exchange server at your house.
derekd said:
A hotmail/live.com account is free and will get you push email.... Lots easier than setting up and managing an exchange server at your house.
Click to expand...
Click to collapse
how dare you suggest i drop gmail for hotmail.
I thought push was supposed to be really easy on the battery, whats all this about constant connections?
I use it and love it. I never have to worry about backing up my contacts. Just flash new ROM and put in IP Addy of server/UsernameW and I'm good to go.
I however do notice a drain on battery if you leave it set to default "as arrives" Set mine to 30 min. as well.
Using hotmail is a good idea, but I have used the same hotmail account for YEARS and that is where I get all my junk spam. Would eat up my data connection and battery if I used that.
Is Blackberry Connect free? I've never tried. Wanna use it for my Work email (which is Groupwise - yes I know). I use PushEffect by Qorefunctions for all my other email accounts?
benitojuarez said:
how dare you suggest i drop gmail for hotmail.
I thought push was supposed to be really easy on the battery, whats all this about constant connections?
Click to expand...
Click to collapse
I am really surprised not that many people use live/hotmail on there ppc. I love google/hate M$ but... When it comes to mobile product M$ beats G.
Live/Hotmail (rare link ! http://www.microsoft.com/windowsmobile/mobile/wl/download-en-us.mspx) is REALLY convenient. With synchronization schedule "as items arrive" I still have 50-70% battery life left at the end of the day (with no2chem's rom). Did not notice much difference compared to manual sync.
Plus, you get contacts synchronization - somewhat less "pushy" - not sure, how often it syncs, but works great too. BTW, make sure to backup you contacts before installing the WLWM! MS is working on improving the live/hotmail, they are now full of AJAX and I'm looking forward for a calendar push.
With gmail trying to sync contacts is major PIA, even using 3-rd party software (and I tried many!).
If you are still unconvinced to try live/hotmail, sign up for SEVEN (http://community.seven.com/main.php) (free!)
it works as an intermediate between various POP/IMAP providers, making them work like push email - not sure how but it works. I was using it for gmail/my server's IMAP but decided to go with hotmail (they had frequent server outages this summer, I've heard they were fixing them...).
In the end, you definitely do not need blackberry or setting up home exchange (with Exchange or Kerio Mail Server) to have real time push email on the PPC!
Using SBS 2008 in the home, with it's POP connector dumping all my wanted pop accounts to my exchange mail box AND PUSh this is the best though as a MVP the SBS was free except the hardware to run it (requires 64 bit /4G's) not a good solution unless your in my line of work - PUSH was the simplist thing to setup and configure ActiveSync btw is on demand and have had no issues with call/battery
selytch said:
I am really surprised not that many people use live/hotmail on there ppc. I love google/hate M$ but... When it comes to mobile product M$ beats G.
Live/Hotmail (rare link ! http://www.microsoft.com/windowsmobile/mobile/wl/download-en-us.mspx) is REALLY convenient. With synchronization schedule "as items arrive" I still have 50-70% battery life left at the end of the day (with no2chem's rom). Did not notice much difference compared to manual sync.
Plus, you get contacts synchronization - somewhat less "pushy" - not sure, how often it syncs, but works great too. BTW, make sure to backup you contacts before installing the WLWM! MS is working on improving the live/hotmail, they are now full of AJAX and I'm looking forward for a calendar push.
With gmail trying to sync contacts is major PIA, even using 3-rd party software (and I tried many!).
If you are still unconvinced to try live/hotmail, sign up for SEVEN (http://community.seven.com/main.php) (free!)
it works as an intermediate between various POP/IMAP providers, making them work like push email - not sure how but it works. I was using it for gmail/my server's IMAP but decided to go with hotmail (they had frequent server outages this summer, I've heard they were fixing them...).
In the end, you definitely do not need blackberry or setting up home exchange (with Exchange or Kerio Mail Server) to have real time push email on the PPC!
Click to expand...
Click to collapse
hotmail does work really well. I know alot of people who have gmail and yahoo and refuse to try Hotmail. It is a great solution for Push email. Like I said I use PushEffect for all of accounts, but I need solution for my work email account which is Groupwise. Any ideas?
shaun0207 said:
hotmail does work really well. I know alot of people who have gmail and yahoo and refuse to try Hotmail. It is a great solution for Push email. Like I said I use PushEffect for all of accounts, but I need solution for my work email account which is Groupwise. Any ideas?
Click to expand...
Click to collapse
Have you tried http://community.seven.com ? You have to register for the beta program, then try searching for "groupwise" on the forum. Looks like there is an answer, though I don't have novell to see for myself.
selytch said:
Have you tried http://community.seven.com ? You have to register for the beta program, then try searching for "groupwise" on the forum. Looks like there is an answer, though I don't have novell to see for myself.
Click to expand...
Click to collapse
cool. Thanks
selytch said:
MS is working on improving the live/hotmail, they are now full of AJAX and I'm looking forward for a calendar push.
Click to expand...
Click to collapse
I don't think it will be long, they recently added access to calendar, notes & task items thru the outlook connector

[Q] Anyone noticed email app keeps phone awake with multiple exchange accounts?

Hi, I have 3 exchange accounts set up on my SGS2, two hotmail-based and one for my university. I did have all 3 accounts using push but notice an absolutely massive drain on my battery, phone is kept awake even when idle, the same is true when any two accounts are on push and one is manual.
However when just one account is set up to sync on push and the others on manual then battery use is negligible.
Anyone experiencing similar results or figured out a workaround?
The email app is based on Seven mail, used to use the beta version on my HTC Desire before and had the same 3 accounts on push and worked perfectly, I've tried to install that app but it recognises the existing app and asks to replace it.. which I don't really want to do.
... whole day I wonder what happen with this phone and how come he stays awake the whole day. And this post reminded me how i added an additional account to the mail client just last night .... Any suggestions (except delete account)
PS: Ok, odd thing. Just removed digital clock from widgets, charged the battery fully and the phone isn't awake for 2 hours now ...
Don't quite understand, are you using the Seven app? Or adding the Accounts in through the integrated email client?
Also Hotmail is not an 'Exchange' account, it's just POP3 (or premium pop, whatever Samsung call it...)
I assume you mean the stock samsung email app?
I was having issues with this keeping the phone awake and I didn't even use the bloody thing, it is now in the freezer and out won't be coming out anytime soon.
Sent From My Fingers To Your Face.....
I find the vanilla email app a good bit better.
In VRTweaks on VillainROM 1.4
No waking on push exchange syncing
viva.fidel said:
Hi, I have 3 exchange accounts set up on my SGS2, two hotmail-based and one for my university. I did have all 3 accounts using push but notice an absolutely massive drain on my battery, phone is kept awake even when idle, the same is true when any two accounts are on push and one is manual.
However when just one account is set up to sync on push and the others on manual then battery use is negligible.
Anyone experiencing similar results or figured out a workaround?
The email app is based on Seven mail, used to use the beta version on my HTC Desire before and had the same 3 accounts on push and worked perfectly, I've tried to install that app but it recognises the existing app and asks to replace it.. which I don't really want to do.
Click to expand...
Click to collapse
i only have one exchange account, and the Email app is at the top of the battery use list... keep awake @ 1hr when i left the phone idle overnight
Micksta said:
Don't quite understand, are you using the Seven app? Or adding the Accounts in through the integrated email client?
Also Hotmail is not an 'Exchange' account, it's just POP3 (or premium pop, whatever Samsung call it...)
Click to expand...
Click to collapse
false m.hotmail.com

Email sync schedule bug

I have 2 email accounts set under the social hub, one for hotmail and the other for gmail, and for both email accounts i've set them under premium accounts which means instant push email during the peak periods. For both accounts, i've set the peak days to everyday of the week and peak timing to start pushing emails from 7.00 am and stop at 12.00 am. The rest of the non peak hours (12.01 am to 6.59 am) i've set the emails to come in manually.
So, correct me if i'm wrong, the emails are supposed to be pushed to your phone during the peak periods (which means your phone vibrate/sounds/notifications in status bar etc when emails come in) and during the non peak hours emails are not supposed to be pushed to your phone (which means no vibration/sounds/notifications in status bar etc) even when a sender sends an email during the non peak hours? If my interpretation is correct, then say for example you've got 5 emails sent to you during the non peak hours, you should only be notified of the 5 emails at 7.00 am, am i right?
The problem i'm having is for the non peak hours. The emails still continue to come in without me opening/refreshing the email app/account. I'm not certain if the phone sounds/vibrates when emails come in during the non peak hours but when i turn on my phone during the middle of the night i have email notifications even without opening the app. Can someone please enlighten me about this issue? Much appreciated!
100+ views and not a single reply? Come on man any constructive reply would help.
i dont have a solution , but i have both peak & non-peak schedule set as manual for all mail accounts i have in social hub.
Still i get the mails as if in Push service. I guess the settings made on our phones arent being reflected on the samsung server.
Everything's being pushed (but not promptly i looks).. has a delay.
woodstock_ahem said:
i dont have a solution , but i have both peak & non-peak schedule set as manual for all mail accounts i have in social hub.
Still i get the mails as if in Push service. I guess the settings made on our phones arent being reflected on the samsung server.
Everything's being pushed (but not promptly i looks).. has a delay.
Click to expand...
Click to collapse
I can understand the delay part but it shouldn't be so bad until the email gets delayed for a few hours? The way i see it seems like what you've said, the settings aren't reflected on samsung's server. Thanks for the insight anyway.
Can I ask why you don't just use the Gmail app for the gmail account, it's not too relevent but I wonder why people do that? The push service is far more efficient and the app allows better exploration of the mailboxes..
anyway to the point, try setting the peak time to 11.59pm, maybe it's in some strange loop
This is more likely the reason though - whenever the app is open the phone will try to make a connection and refresh the inbox.. I used to use push on the native email (not through social hub, through a exchange activesync account from the app itself) but this used to create a wakelock and waste the battery, I'm guessing this push wakelock is occuring on your phone too and keeping push active even in the off-peak periods, try changing the peak sync schedule to 5minutes (for both accounts), restart the phone and see if the issue occurs
viva.fidel said:
Can I ask why you don't just use the Gmail app for the gmail account, it's not too relevent but I wonder why people do that? The push service is far more efficient and the app allows better exploration of the mailboxes..
anyway to the point, try setting the peak time to 11.59pm, maybe it's in some strange loop
This is more likely the reason though - whenever the app is open the phone will try to make a connection and refresh the inbox.. I used to use push on the native email (not through social hub, through a exchange activesync account from the app itself) but this used to create a wakelock and waste the battery, I'm guessing this push wakelock is occuring on your phone too and keeping push active even in the off-peak periods, try changing the peak sync schedule to 5minutes (for both accounts), restart the phone and see if the issue occurs
Click to expand...
Click to collapse
I didn't set the gmail account to come in through the gmail app because i didn't want to enable auto sync. Anyway back to the point, I've tried setting the peak period sync schedule in sets of 7.00 am to 11.00 pm, 7.00 am to 7.05 am and even set the peak period to manual and emails still come in during the non peak period.
When you have push, it's push and push only. As soon as the mail is on the server, it will be pushed to your device.
The peak/non peak times apply when you have set the email checking to be scheduled check of say 5 minutes, 10 min, etc.
Thanks,
Vishal
vishaljain said:
When you have push, it's push and push only. As soon as the mail is on the server, it will be pushed to your device.
The peak/non peak times apply when you have set the email checking to be scheduled check of say 5 minutes, 10 min, etc.
Thanks,
Vishal
Click to expand...
Click to collapse
Correct me if im wrong but isn't a premium email account instant push email while non premium email account is push email at user defined intervals (5min, 10min etc)? Because in non premium email account there is no peak/non peak settings, but instead just user defined time intervals. Whereas on premium email account, there isn't any user defined intervals (5min, 10min etc) but just peak and non peak periods. No offense but i'm just wondering if you're using a galaxy s2 because email configuration is a little different from stock android 2.3 as far as i know because of the social hub.
Anyway, my brother is using the same phone as me and i've asked him countless times and he had confirmed with me that if an email is being sent during the non peak periods, it will not be pushed to your phone until the start of the next peak period cycle or when you open/refresh the email app. In short, emails get pushed to his phone during the peak periods and emails will never come in during the non peak periods.
Well, no offense taken. Btw, I don't use the stock client as I have faced many issues with the same. I use TouchDown.
Thanks,
Vishal
I now have the same issue. Before Xmas everything was working fine, emails would only get puched during the specified time but now they are pushed 24/7. I have no idea why and have not managed to fix the issue. I was away all Xmas so my phone was turned off for 2 weeks.....I'm kinda guessing this may have something to do with it.......
NuckinFutz said:
I now have the same issue. Before Xmas everything was working fine, emails would only get puched during the specified time but now they are pushed 24/7. I have no idea why and have not managed to fix the issue. I was away all Xmas so my phone was turned off for 2 weeks.....I'm kinda guessing this may have something to do with it.......
Click to expand...
Click to collapse
May i know which country you're from and have you updated your firmware recently? My country (Singapore) had recently received an update from 2.3.3 to 2.3.6 on Christmas '11 and it seems like i've been having this email sync schedule bug after the update (at least that's what i notice). My brother is still on 2.3.3 and his emails pushes only during the user defined time intervals like how it should work.
SGS-II said:
May i know which country you're from and have you updated your firmware recently? My country (Singapore) had recently received an update from 2.3.3 to 2.3.6 on Christmas '11 and it seems like i've been having this email sync schedule bug after the update (at least that's what i notice). My brother is still on 2.3.3 and his emails pushes only during the user defined time intervals like how it should work.
Click to expand...
Click to collapse
I'm in the UK and I updated before xmas to 2.3.5 and I believe it was working fine until I came back of holiday but it certainly could be related. I also get duplicate notifications.
Sent from my GT-I9100 using xda premium
I know this is an old thread but nevertheless I think this is relevant.
I'm experiencing the same problem with an ICS build, namely XWLP9.
After a few experimenting, here are my findings:
I have a Google acount (with its email app) plus a corporate Exchange account, which is the one giving problems.
I set it to update each 1h during peak period, and manually during off-peak.
When initially set up, it works properly. However, after some kind of trigger situation, it will go into push mode and display notifications on the fly. This of course implies a permanent connection to the server and can be noticed in the wakelocks and battery consumption.
No matter what settings I change, namely putting all options in "Manual", it won't respect that and keep using push mode. The only way I found to revert to the periodic update was to remove the account altogether and re-add it from scratch. Eventually the situation will repeat after some time, sometimes one or 2 days, sometimes a couple of weeks.
I have a wild guess this might have something to do with performing a search within the Email app, since a couple of times I started noticing the bad behavior after that, but I'll need to do some more experiments till I can tell for sure if that's the culprit.
For now, I leave the workaround I'm using and hope it works for you experiencing the same issue.

[Q] Activate push-notification for e-mails?

Hey guys! I'm still kinda used to the GS II and the GNexus, so I'd like to recieve my e-mails instantly, and not check every 5 minutes... But for some reason, you don't have a push download/notification, which is kind of a bummer... I do like to get notified immediatly... Can someone give me a tip, for a ROM, or an app, which has such a feature. If you tell me about a ROM, please one which has TWiz...
Err. yes, it sets to push, 5 mins, 15 mins, 1 hour, 4 hours, 12 hours, manual.
#
In email client (where you have an account configured) Menu > Sync Options
There you have peak schedule and off-peak schedule.
Hmm... It says: Every 5/10/15/30, Every hour, Every four hours, Once a day and never... :/ That's why I was asking...
You should make an exchange account to get push
fallenwout said:
You should make an exchange account to get push
Click to expand...
Click to collapse
I tried, but the account, which used to work won't now, and the account, where nothing is saved works fine...
I guess I'll have to find a different solution...
Is the issue with Exchange on server- or clientside?
If you live in a location where software patents are laughed upon (like the EU) then you could use Z-Push to convert IMAP accounts to Exchange.
There are also 3.party IMAP-Clients in the Play Store which allow IMAP-IDLE long-polling ("pushing")
d4fseeker said:
Is the issue with Exchange on server- or clientside?
If you live in a location where software patents are laughed upon (like the EU) then you could use Z-Push to convert IMAP accounts to Exchange.
There are also 3.party IMAP-Clients in the Play Store which allow IMAP-IDLE long-polling ("pushing")
Click to expand...
Click to collapse
Definitly on the phone, it has worked on every other smartphone I've had/used.
I'll give the apps you mentioned a try. I'll post the result in a few.

[Q] True there's no Push email in stock app?

All,
My friend used to have a Motorola Droid X on VZW and upgraded to the SIII. He can't get his e-mail to sync any more frequently than 15 minutes with Comcast, but he used to be able to do this on the Motorola. Gmail seems to push correctly in the Gmail app but that isn't his primary account.
I figured I'd post on his behalf, after searching and not finding anything relevant in the S3 forums. Is there a way to get push to work on the stock e-mail app?
Gig103 said:
All,
My friend used to have a Motorola Droid X on VZW and upgraded to the SIII. He can't get his e-mail to sync any more frequently than 15 minutes with Comcast, but he used to be able to do this on the Motorola. Gmail seems to push correctly in the Gmail app but that isn't his primary account.
I figured I'd post on his behalf, after searching and not finding anything relevant in the S3 forums. Is there a way to get push to work on the stock e-mail app?
Click to expand...
Click to collapse
My boss' S3 has the same problem with his AOL account. His emails dont always arrive in order either. Some older ones will show up after newer ones.
I'm using k9 mail for my business domain but I know Comcast doesn't even support IMAP could it be a Comcast and not the email client?
Sent from my SCH-I535 using Tapatalk 2
I'll double check, jason, but he claims he had it on his Droid. He tried a Comcast app too, he says nowhere (even Settings -> Accounts) can he change polling to les than 15 minutes for his accounts.

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