I went into my local Sprint store today to pre-order the Evo 3D. All I had to do was give them my name, cell number, and e-mail address and I was added to the list. No deposit needed. I asked about getting the yearly upgrade promotional pricing. He said I had a $75 credit due June 1st, but they would most likely manually override it in the system. He gave me a direct number to call to try and get this taken care of.
I just got off the phone, and it was a piece of cake. There wasn't even any menus to go through, the CS rep picked up the phone on the first ring - must be a direct line. Anyway, she asked me a few security questions and then I told her what I was calling about. She said they will put me down to get the $199 promotional pricing not only for my line, but also the other line my girlfriend uses. Said it should take 24-48 hours in the system and they will call me back Wednesday to confirm it. I'm sure your account has to be in good standing to get taken care of. I was thoroughly impressed. The rep at the store told me to stop back up next week and they should know more about the release date.
Here is the direct line if anyone needs it: (877)775-4886
Two thumbs up for Sprint. That was effortless.
Good stuff man.... glad to hear that they took care of you. Also, good job posting the phone number for others to call. Hopefully others have success. The more folks that get this phone and the more awesome it will be.
Sent from my HTC Evo
murusmaximus said:
I went into my local Sprint store today to pre-order the Evo 3D. All I had to do was give them my name, cell number, and e-mail address and I was added to the list. No deposit needed. I asked about getting the yearly upgrade promotional pricing. He said I had a $75 credit due June 1st, but they would most likely manually override it in the system. He gave me a direct number to call to try and get this taken care of.
I just got off the phone, and it was a piece of cake. There wasn't even any menus to go through, the CS rep picked up the phone on the first ring - must be a direct line. Anyway, she asked me a few security questions and then I told her what I was calling about. She said they will put me down to get the $199 promotional pricing not only for my line, but also the other line my girlfriend uses. Said it should take 24-48 hours in the system and they will call me back Wednesday to confirm it. I'm sure your account has to be in good standing to get taken care of. I was thoroughly impressed. The rep at the store told me to stop back up next week and they should know more about the release date.
Here is the direct line if anyone needs it: (877)775-4886
Two thumbs up for Sprint. That was effortless.
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Its nice you have a good local store, but all the stores around me are terrible. I called in to confirm I could pre order the 3D in the store (as some arent doing accepting preorders yet) and asked what if I needed my account info (as my father owns the account). Left on my lunch break as I work 5 days a week and wasnt going to wait a week to get my preorder in. Arrive to find ~5 customers. I take a seat and wait as all the reps are busy (3). It took me over an hour to talk to a rep and do a 5 minute preorder, which the rep wasnt even sure about how to do it, and she wanted my PIN which I was told on the phone I didnt need.
They didnt ask for my email, only phone number, name, and PIN.
Anyone know if/where you can check the status/confirmation of a preorder? As i am weary that it was done right and really dont want to find out it was done wrong or go back to the store unless its to get my evo 3d
test878 said:
Its nice you have a good local store, but all the stores around me are terrible. I called in to confirm I could pre order the 3D in the store (as some arent doing accepting preorders yet) and asked what if I needed my account info (as my father owns the account). Left on my lunch break as I work 5 days a week and wasnt going to wait a week to get my preorder in. Arrive to find ~5 customers. I take a seat and wait as all the reps are busy (3). It took me over an hour to talk to a rep and do a 5 minute preorder, which the rep wasnt even sure about how to do it, and she wanted my PIN which I was told on the phone I didnt need.
They didnt ask for my email, only phone number, name, and PIN.
Anyone know if/where you can check the status/confirmation of a preorder? As i am weary that it was done right and really dont want to find out it was done wrong or go back to the store unless its to get my evo 3d
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Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
I just like dealing with my local sprint store. They have always been very helpful with any issues I have had. I didn't want to put any money down if it wasn't required. I didn't get a receipt, but he said I will get an email confirmation in 24-48 hours. I didn't think it was that hard to give them my phone #, name, and gmail account. Plus this way, I am now guaranteed the promotional pricing. Not sure I could get that with Radio Shack or Best Buy.
[email protected] said:
Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
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[email protected] said:
Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
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yes i got a receipt that only mentions the $50 gift card purchase and then a separate print out of a confirmation number, but i would like to double check that as the rep (apparently) stopped half way through and realized she was preordering the htc view and not the evo3d, so if theres anyway of checking online I'd very much appreciate it. Plus she needed help a few times from another associate, so assuming this gets as popular as the original evo... I'd like to make sure my preorder is correct.
Thanks Bro!! Called the number, got my upgrade reinstated till I want to use it and it was painless!!
Now I just need to see if the EVO 3D can be software S-Off, wait till see what the Within (SGS2) looks like, or I can switch to another carrier....
worked like a charm for me too, thanks OP
I will be keeping that phone #!! Thanks so much OP - able to use my wife's upgrade to get my Evo as soon as it comes out instead of waiting until August!
What did you tell the CS rep? Just that you're looking to upgrade to the EVO 3d, but your line isn't eligible for the full discount?
BTW, If you call that number now, and your upgrade was supposed to be in june, you have to cal back on june 1st, there system does not allow them to push the upgrade when its only a few days away from the month it was supposed to be, but on the first of the month it allows them to do it once the "silver upgrade" is available on your account, according to the person I just talked to from that number
I can confirm I was able to reset the upgrade on my partners account. So now we are looking forward to two EVO 3Ds
So if my upgrade is July something... I should probably wait until then?
I have one that is the $75 eligible upgrade right now, could probably call on that maybe.
I'm just curious as to what people are saying, like are you just saying, "Hey I'm looking to get the EVO 3d when it comes out..." to that affect?
aronslusa said:
So if my upgrade is July something... I should probably wait until then?
I have one that is the $75 eligible upgrade right now, could probably call on that maybe.
I'm just curious as to what people are saying, like are you just saying, "Hey I'm looking to get the EVO 3d when it comes out..." to that affect?
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I can confirm this works too. I called that number and was told that since my partial upgrade isn't till November and my full upgrade isn't till September 2012 that I could not get the upgrade. I then called the same number again and talked to another rep and explained to them that there nothing defective with my current evo and I know I not eligible for a upgrade but I simply requested a manual override of my upgrade eligibility and they did it for me !! Took about an 30 minutes but it worked. If your eligible for a partial upgrade this process take like 5 minutes tops !! Thanks to the OP.
p.s. I think the buzz word is manual override !!
I'll be trying this tomorrow.... Thanks man!
aronslusa said:
I'll be trying this tomorrow.... Thanks man!
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I wouldn't man. July MIGHT be when the Evo 3D is released or June I don't know. But one month is easier to wait out. I think Sprint only allows for one manual override per line. I would save that override for the future.
From my Gingerbread Hero.
July of next year is when im have the $150 upgrade renewal possible.
I purchased my EVO last July, sold it back to sprint (should've ebayed it) and now am having issues with my Hero. I'm going to move away from CM on my hero to see if thatll change anything.
It randomly powercycles, it won't send or receive texts sometimes, and is just a pita! Lol
With all this talk of HTC locking the bootloader and all the speculation, I may just jump ship and move away from HTC all together.
You know, I actually never got my email for the pre order...
Sent from my iPad using Tapatalk
I pre ordered the Samsung Nexus S 4G from Best Buy.... bought the $50 gift card and everything... Never got the call when they came in.
Got one of our lines bumped up to the full upgrade eligibility, and was told to try calling back in July to see about getting another one done.
The gentleman I talked to said it is a "program they are currently running, and he is unsure when they will stop this promotion."
Thanks for posting this, you helped me a ton!
Related
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
Do the same thing. If you get the same answer again, ask for the retention deparment... See how quickly things roll from there.
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
Yeah I was in the same boat as you man REALLY disappointed last night after all I had gone through even yesterday to get it taken care of. once again told yesterday that it would be resolved. Still shows $75. Whatever Friday is almost here. Started getting worried that I didn't even get a call from my sprint store, but remembered they will not start calling until Wed evening. So god help them if I don't get a call tomorrow.
why are you awaiting a callback .. call the number in the thread as linked by Zabalba
I had the same issue as well but I got mine resolved by calling up sprint and just asking for it they put me on the line with a supervisory he checked with the premium department and gave me my upgrades so I never had any issues getting my phone.
Sent from my Evo Running Miui using XDA Premium App
Zabalba said:
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
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Thank you for this,called the direct line and got my upgrade pushed up to launch day
In one call. after I tried *7 three times and got told nothing we can do.
Thanks everyone. Just like one of the ambulance chaser ads on local TV, "One call, that's all!" Reset my eligibility, ordered online. Now let's see when I get it...
Wish I would have ranted earlier in the day
You just have to ask the right people your questions.
not really getting hosed either way.
it was a great offer while it lasted.
but it would be nice for it to work out for ya.
Yeah i knew I was going to get screwed over with the "changing the upgrade" issue on my premiere account, so I actually started resolving my issue 3 weeks ago so I would be ready for launch. But for me they kept telling me that I have that override note on my account but I wanted it to show on the Best buy computers and on my account that I had the actual upgrade option. So I had to be annoying and threatened to cancel (this was done through email) and lo and behold I got a personal call from someone in the retention department assuring me they were going to change my upgrade status and got rid of that override note. And it worked.. it now says I can upgrade now on my account. So you really need to threaten to cancel to get the eligibility on your account and not that override note.
But since release date is a couple days away make sure to actually call and request a superior and mention to cancel, but obviously don't be rude, it's not the customer's reps fault
Chat does NOTHING, you have to call to get good service. (for most part).
My sister-in-law had this same problem. I called them because she had a $150 upgrade back in November of 2010, and all of a sudden it came up on her account page a week ago that she only had $75 upgrade.
I called and told them to cancel the account, and I wasn't dealing with their thieving company anymore, and I was going to get an iPhone tomorrow (which I wasn't, but I figured it would work).
Within about 2 minutes I had $150 upgrade (on both lines, and the second one wasn't due for a $75 upgrade until December 2011), and a $110 credit on my bill.
Overstew said:
Chat does NOTHING, you have to call to get good service. (for most part).
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I'm going to disagree, i get 100x farther on chat than phone.
No xfering, no disconnects, practically no hold time.
no attitudes in text, and the best part is they email you the chat long so you can hold them the F to what they say haha.
I just called the linked number and bam...all taking care of, just waiting on confirmation so i can get it odered
It's all about the Gold he how has the gold gets the EVO 3D first haha.
Sent from my PC36100 using XDA Premium App
almost got hoed on the 150 upgrade
Yeah they switched that premier status crap on me during the middle of my 1 yr upgrade...I have been with them almost 10 years in october then i would of been able to upgrade to 150 On october 1st for being a gold premier customer...Well right after my year warranty i Accidently dropped my phone on the concrete at my pool last weekend and spider webbed my screen.. Made the call to sprint cause i almost made a claim and changed my mind to get the screen fixed at a 3rd party store..I really didnt want to pay the 100 bucks for a new standard evo.Well i got a phone call from a sprint representative saying that sprint upped my upgrade status to a gold premier customer without me even *****ing to get it and said i could get the phone for 199 with a 2 yr contract and trade in my old evo for 150 on my phone.So now im getting the evo 3d for 50 bucks.
I just became eligible for my 75 discount. I am a premier silver customer. I called sprint and used my Jedi mind tricks and managed to get not only upgrade for 150 discount but also a 200 dollar instant rebate. So I made my order earlier today for only 219.59 after tax. A little charm goes a long way with the right Rep. Good luck.
Sent from my Nexus S 4G using XDA App
Call up Sprint at 877-775-4886 and ask for your upgrade eligibility to be reset. I had to call them today to get my full 2 year eligibility back. It was easy as pie, just be nice to them when you ask for the reset.
bwillet said:
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
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All I did was email them through the website. Explained to them that if I wasn't going to get the full upgrade then I was going to be closing my accounts and going to one of the others. They sent me an email in return stating that they would reinstate my full upgrade through the telesales. I then emailed them back saying that I had already had one on preorder and would the full upgrade be marked on my account. I immediately got an email stating that this would be the case. I have printed off the copies and when I goto RS on friday to upgrade if I have any problems I have proof of my conversation. Try going that route. Got all my answers and feedback within 16hrs. Good luck.
Hey I was just wondering if any of you have received a call or any notification about your preorder that you made a month ago???
I have not.
no i haven't
I got a text message on each of my two lines that i preorodered a upgrade for about 2 weeks ago asking which day I wanted to pick mine up. I said Friday of course
I have not gotten a call :/
Im thinking about calling on my own.
They called me last Friday
posted about it here
I received a call last week to confirm what day I am coming in. No time appointment was given. I did however receive it yesterday from the premier link and still went to the store yesterday.
First they do have the phone and HTC View in stock. Second they could not sell me any accessories but had the courtesy to show me their case accessories that would be sold. They even held two for me just in case they run out since I will be coming after work.
I also did the $150 trade in with my rooted OG Evo keeping the sd card and charger. Not sure if Sprint will drop the trade in price come Friday so I did it asap yesterday.
I got a call yesterday from my sprint store that I pre ordered at and they asked what time I'd like to come in to pick up my evo 3d on friday....
I'd say if you dont hear from them by noon your local time give them a call and ask... If they say that they not doing appointments and they have one on hold for you, insist on making an appointment, also say that when you pre ordered your phone they said they would call and set up an appointment
Sent from my PC36100
I got a call yesterday and I posted about it.
sprint store called me last thursday to setup an appt. time to get the phone.
m3latino said:
I received a call last week to confirm what day I am coming in. No time appointment was given. I did however receive it yesterday from the premier link and still went to the store yesterday.
First they do have the phone and HTC View in stock. Second they could not sell me any accessories but had the courtesy to show me their case accessories that would be sold. They even held two for me just in case they run out since I will be coming after work.
I also did the $150 trade in with my rooted OG Evo keeping the sd card and charger. Not sure if Sprint will drop the trade in price come Friday so I did it asap yesterday.
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Click to collapse
Good point... im going to do that after work just in case it drops. Altho all the other retailers are buying Evo 4G for $150 and im sure Sprint doesnt want their lower trade-in value to steer customers away from them.
So how did they pay for your Evo 4G? What type of inspection did they do prior to buying your phone?
I think im going to have to call them today because I figure by now I would hear something....... I wont be very happy if I dont get to pick my phone up tomorrow lol.
I have not either. However I'm expecting one today. When I did my pre order I was told I would be called the day before, but if I don't hear from them by 3 I'm Calling! Sorry Not losing my phone I put money down for to some idiot walking off the street.
See I worry because I didnt have to put any money down. The way they did the preorder was weird. I swear they just wrote it down on a random spot on the computer lol
My sprint store called yesterday about noon. I got the Friday 8am appointment because I was first on the list.
I just called mine to confirm it but all they told me was that my name is on the list and I should just come when the store opens. It sounds like it essentially just reserved it. oh well. Ill have my new baby evo tomorrow
Really glad I did the Premier online order, because my store has still not called me. I'll probably go in to see if they have the otter box and cancel my preorder. Need to use my gift card on my account anyway.
My store did not call me. I called them and they were able to schedule my appointment for tomorrow anyhow.
This is going to be lengthy...I apologize, bear with me. I have been a customer of Sprint for nearly 7 years. I currently have 5 lines on my account, and I have NEVER experienced anything like this.
My friend Patrick, who lives an hour away is one of those 5 lines. About a month ago, his Evo 4G phone broke, and due to having a warranty on his device, Sprint shipped him out a replacement. Fast forward a few weeks, and last Thursday, July 21st, his replacement phone stopped charging. The following day, he went into the Sprint store, and they ordered another replacement phone for him, that was supposed to arrive at my address either Monday or Tuesday.
On Tuesday, July 26th, the phone hadn't arrived yet. Since Patrick doesn't have another line, I call Sprint that evening around 7PM where I talked to Derek, out of Texas call center. He told me that the Evo 4G is on backorder for warranty exchanges, and that it may take up to 10 business day for it to ship. Then, Derek himself offered to send a different device instead. Note, I did not ask for this, he offered it for me. I said sure, and he offered me several devices, including Nexus S 4G, Kyocera Echo, and, to my bewilderment, Evo 3D. He said that due to the hassle this has caused, he was willing to do that for me.
When all was said and done, and we ended the conversation, and I received the confirmation email. Unfortunately, I noticed that the defective phone was listed as MY own phone (Evo 3D), and that the exchange was supposed to be done under MY phone number. Afraid that this was a mistake, I called them back, and this is when the roller coaster started.
The first guy (I didn't write down the names at this point, because I assumed this was going to be a simple fix) said that she couldn't believe that I was offered an Evo 3D, and after putting me on hold for 28 minutes, she came back and she said she would transfer me to their tech department. When I told the tech person what had happened, she said that it was impossible to make such a promise, and despite the fact that my customer note did in fact confirm that the upgrade was to be made, she didn't want to do it for me. At this point, she says she canceled the new Evo 3D order, even though I told her not to do it. I ask to speak to the manager, and I was then placed on hold for 45 minutes.
At this point, I decide to hang up, and try again. The second time I called, THE EXACT SAME THING HAPPENS. After being on hold for over an hour, I call the retention department. Rhonda says that she will try to fix the situation, and then she transfers me to "customer relation specialist," Derek (a different one) answers. After he was confirming to his superiors and chatting, he comes back to the conversation and tells me that they will honor the complimentary upgrade, and that he will call me around Thursday, July 28th (today, as of this writing) to handle the exchange. I mentioned the fact that Evo 3D order was canceled, but he tells me that in fact it hasn't, according to his system.
The next day, July 27th, around 12 PM, I get a phone call from Derek, apologizing for his mistake, and that the order was indeed canceled. He then transfers me to another tech department, and at this point, I get the run around that their system experienced a bug and that they are unable to fulfill the promise, despite what my "customer note" said. At this point, I was at a boiling point, having spent nearly 5 hours on phone with them in order to fix THEIR mistake. The manager offers me a Nexus S, which I accepted.
On July 28th, I get another shipping confirmation. Unfortunately, it was shipping confirmation for the Evo 3D, still under my number. Angered and confused and desperate, I try calling customer service, only to be given a rundown "what do you want me to do?" At this point, I go to a local Sprint store, where I talk to Brandon, one of the store managers. After patiently listening to my story, and reading over the notes, he confirmed that it was Sprint mistake, and that he will resolve it however necessary. He also confirmed that the Evo 3D was shipped and that the Nexus S order was canceled. At this point, he wrote a lengthy note on my account. He says that Patrick should just active the 3D, and ship the 4G back, and that the note should take care of everything. I thanked him and left the store.
Fast forward a few hours later, Patrick received his phone. Unfortunately, the exchanged phone came with no battery, and 4G battery does NOT fit into a 3D. I call Brandon at the local store, and tells me that sometimes that happens, and that Patrick can simply go to a local store and get the right battery.
At his local store, Ryan, the assistant store manager, refused to provide a replacement battery, saying that Patrick received the 3D in error, and that he should have received a Nexus S instead, and that his system is showing that the Nexus S order is NOT canceled. At this point, I get a phone call from frustrated Patrick, using one of their in store phones. Ryan refused to call Brandon in my local Sprint store to confirm the story, and he also would not talk to me. After a lot more arguing, Ryan finally provided the battery for Patrick.
After this whole ordeal, I am simply APPALLED at the customer service that was provided. Being given a run around, and being left on hold for an hour two times just to get rid of me, I felt that both Patrick and I were mistreated and lied to. I do appreciate what Derek tried to do for me, and Brandon's customer service went far and beyond to attempt to resolve this issue, but overall, this has left a sour taste. Despite getting a free 3D upgrade, in the end, it just wasn't worth it.
Now, I am also scared of what may happen when the Evo 4G is shipped back. Guess I can always head to Brandon, the only person willing to help me out in all of this.
I don't really know why I posted this...I think I just had to vent. The sad thing is, my 30 day return window on Evo 3D ended 2 days ago. Otherwise, they would have lost a customer.
If you have any more issues with them just call retentions and they will work with you without the hassle. For my wife's EVO they skipped all the hassle and just gave me a new in box after having a similar problem with their customer service. If you look around the number is out there. (that's how I found out about retentions)
Sent from my PG86100 using Tapatalk
Seems like a ton of time spent and believe me I have been there with sprint. Silver lining is you got an EVO3d for free. 5+ hours saved you 200 bones. Also sounds like your buddy owes you some beers. From the sounds of things you could use them.
Sent from my PG86100 using XDA App
Wow! I am apalled and shocked! This is all amazingly nuts. I would have been flipping! Its cool that you got a free 3D but holy ****, thats a lot crap to deal with to get it!
Vivix729 said:
This is going to be lengthy...I apologize, bear with me. I have been a customer of Sprint for nearly 7 years. I currently have 5 lines on my account, and I have NEVER experienced anything like this.
My friend Patrick, who lives an hour away is one of those 5 lines. About a month ago, his Evo 4G phone broke, and due to having a warranty on his device, Sprint shipped him out a replacement. Fast forward a few weeks, and last Thursday, July 21st, his replacement phone stopped charging. The following day, he went into the Sprint store, and they ordered another replacement phone for him, that was supposed to arrive at my address either Monday or Tuesday.
On Tuesday, July 26th, the phone hadn't arrived yet. Since Patrick doesn't have another line, I call Sprint that evening around 7PM where I talked to Derek, out of Texas call center. He told me that the Evo 4G is on backorder for warranty exchanges, and that it may take up to 10 business day for it to ship. Then, Derek himself offered to send a different device instead. Note, I did not ask for this, he offered it for me. I said sure, and he offered me several devices, including Nexus S 4G, Kyocera Echo, and, to my bewilderment, Evo 3D. He said that due to the hassle this has caused, he was willing to do that for me.
When all was said and done, and we ended the conversation, and I received the confirmation email. Unfortunately, I noticed that the defective phone was listed as MY own phone (Evo 3D), and that the exchange was supposed to be done under MY phone number. Afraid that this was a mistake, I called them back, and this is when the roller coaster started.
The first guy (I didn't write down the names at this point, because I assumed this was going to be a simple fix) said that she couldn't believe that I was offered an Evo 3D, and after putting me on hold for 28 minutes, she came back and she said she would transfer me to their tech department. When I told the tech person what had happened, she said that it was impossible to make such a promise, and despite the fact that my customer note did in fact confirm that the upgrade was to be made, she didn't want to do it for me. At this point, she says she canceled the new Evo 3D order, even though I told her not to do it. I ask to speak to the manager, and I was then placed on hold for 45 minutes.
At this point, I decide to hang up, and try again. The second time I called, THE EXACT SAME THING HAPPENS. After being on hold for over an hour, I call the retention department. Rhonda says that she will try to fix the situation, and then she transfers me to "customer relation specialist," Derek (a different one) answers. After he was confirming to his superiors and chatting, he comes back to the conversation and tells me that they will honor the complimentary upgrade, and that he will call me around Thursday, July 28th (today, as of this writing) to handle the exchange. I mentioned the fact that Evo 3D order was canceled, but he tells me that in fact it hasn't, according to his system.
The next day, July 27th, around 12 PM, I get a phone call from Derek, apologizing for his mistake, and that the order was indeed canceled. He then transfers me to another tech department, and at this point, I get the run around that their system experienced a bug and that they are unable to fulfill the promise, despite what my "customer note" said. At this point, I was at a boiling point, having spent nearly 5 hours on phone with them in order to fix THEIR mistake. The manager offers me a Nexus S, which I accepted.
On July 28th, I get another shipping confirmation. Unfortunately, it was shipping confirmation for the Evo 3D, still under my number. Angered and confused and desperate, I try calling customer service, only to be given a rundown "what do you want me to do?" At this point, I go to a local Sprint store, where I talk to Brandon, one of the store managers. After patiently listening to my story, and reading over the notes, he confirmed that it was Sprint mistake, and that he will resolve it however necessary. He also confirmed that the Evo 3D was shipped and that the Nexus S order was canceled. At this point, he wrote a lengthy note on my account. He says that Patrick should just active the 3D, and ship the 4G back, and that the note should take care of everything. I thanked him and left the store.
Fast forward a few hours later, Patrick received his phone. Unfortunately, the exchanged phone came with no battery, and 4G battery does NOT fit into a 3D. I call Brandon at the local store, and tells me that sometimes that happens, and that Patrick can simply go to a local store and get the right battery.
At his local store, Ryan, the assistant store manager, refused to provide a replacement battery, saying that Patrick received the 3D in error, and that he should have received a Nexus S instead, and that his system is showing that the Nexus S order is NOT canceled. At this point, I get a phone call from frustrated Patrick, using one of their in store phones. Ryan refused to call Brandon in my local Sprint store to confirm the story, and he also would not talk to me. After a lot more arguing, Ryan finally provided the battery for Patrick.
After this whole ordeal, I am simply APPALLED at the customer service that was provided. Being given a run around, and being left on hold for an hour two times just to get rid of me, I felt that both Patrick and I were mistreated and lied to. I do appreciate what Derek tried to do for me, and Brandon's customer service went far and beyond to attempt to resolve this issue, but overall, this has left a sour taste. Despite getting a free 3D upgrade, in the end, it just wasn't worth it.
Now, I am also scared of what may happen when the Evo 4G is shipped back. Guess I can always head to Brandon, the only person willing to help me out in all of this.
I don't really know why I posted this...I think I just had to vent. The sad thing is, my 30 day return window on Evo 3D ended 2 days ago. Otherwise, they would have lost a customer.
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Sorry you had to go through all of that. I hope it all works out from now.
I had a pretty terrible experience with sprints customer service too: http://forum.xda-developers.com/showthread.php?t=1182917
To put it simply, Sprint's CS is an absolute abomination for the most part, I like their pricing and products but they really need to continue to improve in how they treat customers.
Next time you experience an issue call this number (877)775-4886 This is the retention line and the folks in this department usually bend over backwards to help you out.
Its the only number I dial whenever I have any issues, no matter how small.
I hate dealing with Sprint on the phone.....What a bunch of Monkeys they are. I ALWAYS go to the local Sprint store.....for warranties, insurance claims, new phones, etc.. They deal with all of the BS for me.
Ok there are two options:
1) Call Sprint retentions and ask for an early upgrade. Tell them your whole ordeal and then explain to them that at this point, that's the only thing that would keep you as a customer. Throw in the whole "I've been a customer for 7 years and this is how you treat me?". It will renew your contract when you use but they'll give it to you. There's a whole thread about it. The direct number (no phone-tree menus) is: (877)775-4886
Thread is here: http://forum.xda-developers.com/showthread.php?t=1093232
I can personally confirm this works as I'm now rocking an Evo 3D after only a year of having an Evo.
2) Email [email protected] with your problem, your name and number (and one to contact you at if it's different than your Sprint number). Someone from the Office of Dan Hesse (yes I'm serious) will contact you and help you solve your problem. I worked with them on several big issues. Your problem will always be dealt with by the same person you started with and they'll email you confirmations after every conversations along with their direct line. This is used for big problems, like what you're describing. They have a lot more power than normal reps and I suggest you use this if the first method isn't enough for you.
Thank you all for your responses. While the issue is currently resolved after the whole ordeal, there is still that chance that something will go awry when the 4G is sent back (since the warranty exchange was performed under my #/Evo 3D).
Even though the store manager placed in the notes what to do, I am not holding my breath. I'll email dan, and call retentions, if talking to the store manager doesn't resolve this potential issue.
Again, thank you. I truly feel better
thank god for tmobile, btw I bet if you had threaten to leave sprint they would've straighten you out quick fast and in a hurry.
Me and my mom had a similar problem. She called and used the same story on the evo 4g forums to upgrade early using her upgrade. Well we went to the sprint store and my mom tried talking to the sprint manager and he gave her the number to cs. shes on the phone with them for 2 hours saying she wants her upgrade early for her sons early birthday. Anyways after 2 hours and a chat with the manager of that facility she gets it and they say it takes 48 hours to activate the upgrade to the system and the manager promises her on monday it will be cleared. Monday rolls around and NO upgrade to her account. So my mom gets hysterical and the sprint people tell her to call cs again well my mom gets pissed with cs and they transfer her to retentions, where the retentions manager pushs an immediate push for the upgrade that was another hour on the phone. Then another 45 minutes for the sprint people to activate my evo 3d into the system. ahh well it saved me $350 for the early upgrade and 4 hourts argueing with the sprint peoples lol.
sounds to me like sprint is hooking yall up big time at the cost of jumping through a few hoops
Sent from my PG86100
I doubt you have anything to worry about with the return or whatever being under another number.... Not sure what it is youre worried about exactly
Sent from my PG86100 using Tapatalk
mcmikecruz1 said:
sounds to me like sprint is hooking yall up big time at the cost of jumping through a few hoops
Sent from my PG86100
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This. And also, what other cell company overnights new phones to customers and also will give you a free sprint airave if you ask them?
Sent from my PG86100 using Tapatalk
They CAN and WILL give you an early upgrade. It adds another year to your contract (assuming you have one left already). And it takes effect immediately. If they say "it takes 24-48 hours to show up", they're lying. They tried that one me. I called back after 2 days and told them "so and so promised me an early upgrade and it's not there" and they did it IMMEDIATELY. I logged into my Sprint account while on the phone and saw it.
And on top of that the system glitched and gave me another upgrade even after I used it on the Evo 3D. Now I also have a Nexus S 4G lol.
This doesnt make any sense to me. You just got a FREE Evo 3D....I really dont care what it took to get it done...the fact that you got a free Evo 3D is pretty impressive and reason enough to be satisfied with the end result.
Granted the whole ordeal was a massive headache...but you still recieved a device that is so new Sprint has very limited flexibility with for FREE. Hell...I would have willingly gone thru all that you went thru to save the 200 bucks for a sweet ass phone.
Quis89 said:
This doesnt make any sense to me. You just got a FREE Evo 3D....I really dont care what it took to get it done...the fact that you got a free Evo 3D is pretty impressive and reason enough to be satisfied with the end result.
Granted the whole ordeal was a massive headache...but you still recieved a device that is so new Sprint has very limited flexibility with for FREE. Hell...I would have willingly gone thru all that you went thru to save the 200 bucks for a sweet ass phone.
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+1 , how disgusting though lol
Sent from my PG86100
Product F(RED) said:
They CAN and WILL give you an early upgrade. It adds another year to your contract (assuming you have one left already). And it takes effect immediately. If they say "it takes 24-48 hours to show up", they're lying. They tried that one me. I called back after 2 days and told them "so and so promised me an early upgrade and it's not there" and they did it IMMEDIATELY. I logged into my Sprint account while on the phone and saw it.
And on top of that the system glitched and gave me another upgrade even after I used it on the Evo 3D. Now I also have a Nexus S 4G lol.
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Not to call you out or anything, but the early upgrade is for those customers that would have had an upgrade from April through now August (they keep extending it) due to the Premiere Gold/Silver changes. Beyond that it is YMMV.
And sometimes it does take 1-2 days. I got one before and they said give it 1-2 days and it'll show up, and it didn't show up till the night of the next day, but yeah you're right, they also have the power to do it immediately as well. It could be the reason you got a double upgrade.
ReinMaker said:
Not to call you out or anything, but the early upgrade is for those customers that would have had an upgrade from April through now August (they keep extending it) due to the Premiere Gold/Silver changes. Beyond that it is YMMV.
And sometimes it does take 1-2 days. I got one before and they said give it 1-2 days and it'll show up, and it didn't show up till the night of the next day, but yeah you're right, they also have the power to do it immediately as well. It could be the reason you got a double upgrade.
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Mine would have been this August, but they gave it to me in June because I brought up that point. They'll still give it to you. It's win-win. After about a year, you've finished paying back the difference between the retail and subsidized price of the phone, and by upgrading early, you're adding another year to your contract.
Still better than other companies you're usually on your own with them.
Sent from my PG86100 using XDA App
Just spoke with a Sprint CSR (and her supervisor) on the phone who informed me that she could not move my June 1 upgrade date up by 14 days any more due to the policy being changed on May 17th. It's perfect (well, imperfect) timing for those of us with June 1 upgrade dates. I was told there was absolutely nothing they could do. I've preordered the phone through Best Buy but apparently won't be able to get it until June 1, assuming that Best Buy even gets the EVO LTE by then... Anybody else out there with June 1 upgrade dates that have been able to move up their eligibility date?
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
My upgrade was 6/1, what I heard was the policy was being changed as of 6/1 so I think you were lied to. I also told them I've been having a lot of random issues with my phone.
Sebrina said:
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
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Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
phsteve said:
Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
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That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
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Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
Sebrina said:
That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
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Haha I meant to hit "quote" instead of "thanks" but now you get a free thanks! I just remember reading the $100 minimum somewhere, not sure where. Now that I looked it up I think you're right.
Anyway, Telesales said they will notate the account and that when I pick up the phone from Best Buy they will honor the early upgrade since I had called about it before 5/17 originally. Apparently they can only move the upgrade up at the time of an actual sale, so I'll just have to have faith that they'll put it through at Best Buy's request.
phsteve said:
Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
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Let us know how it goes.
I originally called CS a couple weeks ago and they told me to call 1-800-Sprint1 and they could change it or I could go into a corporate store and have it done. Called Thursday and they said I'd have to order it through tele-sales for them to change the date. Went into my local corporate Sprint store and they told me they can't do it, I'd have to do it at a 3rd party store. Went into Best Buy and they told me they can't do that, I'd have to do it through Sprint. Called Sprint again, a couple times and at this point I had totally lost my cool.
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
shizume said:
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
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I just got a call back and they said it was done. Checked my account and it now shows my upgrade as of 5/1. I have an Airave as well, they are always listed as a full upgrade.
ausch30 said:
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
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They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
A bit of info thatvhas always helped me is ..call Retentions for any issues..no waiting on hold or pressing options. They just pick up the phone first ring..if anyone can gget it done for you its them ..18777754886
phsteve said:
They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
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Good to hear, hopefully you'll be able to get it done. Now the issue is Sprint/Best Buy/Radio Shack/Wirefly. Wirefly says they'll be shipping in 2-3 weeks but it's the cheapest. I always get my phones from Radio Shack because I hate Best Buy and there's always less people in there so I can get in and out faster. The problem is I have a feeling that due to the customs issue Sprint stores might be the first to have them available. I just want it ASAP.
I called and they said they could move mine. But this was last week.
Sent from my iPhone with the bigger Gee Bees.
I tried a couple times to get mine bumped up from 6/1 with no success. I then talked to a rep from retentions and it took 5 minutes on the phone and within and hour my account reflected the change.
Sent from my PG86100 using XDA
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
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I did that and the rep actually called me back when I did it, only took 30 min in my case
Sent from my ICS Evo 4g using Forum Runner
Just got the upgrade done on my account today $45 (10/12) and it was $115 (6/13). Call retentions direct 8777754886 took 5min. Got no where with customer service.
Sent from my Evo3D using Tapatalk 2
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
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Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
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You're lucky, for me it was a major hassle and I didn't want to pre-order until it was approved and now it's too late. Just gotta wait now for the official release, get there early, and hope there are some left.
phsteve said:
Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
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I got the 3D on launch day as well. I'm sure his was, just as mine is, the last premier yearly upgrade. I'm gonna miss my full upgrade every year.
I'm an idiot for not preordering
Called sprint to move up my upgrade and I need the evolte to come in at bestbuy before my buy back goes down even more.
Post your launch date rumors here
Sent via XDA Premium
I was going to create this thread but didn't know if there were enough of us.
The fact that Sprint has not set a street date yet is scary to think about.I pre ordered on May 7th and have no idea when I will ever see my purchase.I thought for sure it would be in stores by Friday but it seems I may be way off...
Either the new arrivals have to be inspected just like the 1st batch or there is a major shortage on the S4 Chips or its a combination of both.I feel us who pre ordered in Stores not called Best Buy won't see our phones for 2-3 week minimum.
fpineda101 said:
I'm an idiot for not preordering
Called sprint to move up my upgrade and I need the evolte to come in at bestbuy before my buy back goes down even more.
Post your launch date rumors here
Sent via XDA Premium
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Bestbuy is still taking preorders and you get a $50 giftcard. I just preordered mine about 30 mins ago...
Sent from my PG86100 using xda premium
I got my 3D on launch day and the 280 buy back goes down to 210 on June 24 which won't cover the frigging tax in CA. Hope it's before then, I have to pay Sprint 115 to upgrade early
Sent via XDA Premium
So what are your thoughts..im at a loss of words here..How do you go from a national launch date of May 18,putting stupid little memos out to your stores about opening early and having launch parties to a one week delay,sent out pre orders and SCREW any local sprint stores you went to and pre ordered your phone from?
I don't understand and wish we could know more about what is going on instead of being left in the dark.Because as it stands they have my money collecting interest and I have no god damn clue when I will see my purchase.(yes i pre ordered but i paid the full amount)
i went to the sprint store to buy a case and they were all excited to see the phone and the ppl their told me national release is next week. take that with a grain of salt
I'm another one following closely. I even paid 115$ to get my upgrade date pushed up so when I buy this phone I will get it for the upgrade price...Anyway I didn't pre order it because I have the Evo3d and was gonna stay with it because I didn't think it was that much of an upgrade...anyhow I just cracked the screen on my 3d from dropping it...so I figured instead of paying 100$ to get a refurbished Evo3d I midas well just get the lte...So thats what I'm going to do...
So I'm waiting for it to hit the stores..whenever that will be...I see Bestbuy is still taking preorders but what I'm worried about is that the phone will hit the stores before I get my preorder...but I just don't know...I'm not sure if I should just wait for the stores to start selling it or preorder it from best buy..
Any thoughts??
That sucks Brian. I do know there is an impending S4 shortage. The US version of galaxy 3 will have s4 too, rumors are iPhone 5 also
I'd be ecstatic if launch was this weekend or next week
Someone posted a number on the bestbuy thread. It gave me the run around to preorder at stores or online. Online says to call the number or go to a store. Gonna try a store after dinner
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i too am awaiting sprint stores to carry the phone so i can use an upgrade. i was hoping i wouldn't have to wait long
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
I still believe that most of us pre orderers will get the pphone tomorrow ..I did mine at target and they said they will have it tomorrow ..and I'm the only preorder..I'm thinking about my lonely evo all by itself..I wonder where it is right now ..wish I could go save it from her misery
Kisakuku said:
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
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We are in the same boat my friend..I initially went to Best Buy for my pre order because of the deal they had with the gift cards.After waiting for 30 minutes i remembered i went though this last year with my Evo3D.Im on a really cheap contract(Sero+ Discounts from the OG Evo 4G) I have 2 lines unlimited everything No $10 data premium charge for $95/month..No way Best Buy could keep me on this plan.Last year I had to go to a Sprint Corporate store to Pre Order.
I can only upgrade through a Sprint corporate location because my plan doesn't show up in 3rd party computers...And here we are to this very moment,lost and hoping for some info.I've ruled out this weekend(god its going to be long) and set my eyes to next week...Im not looking for a freebe here or a damn cheeseburger..Just give me a god damn date and be done with it.I think there isn't a date because its going to be a long while(2+ weeks) buts thats just the pessimist in me./Frustration
---------- Post added at 08:38 PM ---------- Previous post was at 08:36 PM ----------
firmbiz94 said:
I still believe that most of us pre orderers will get the pphone tomorrow ..I did mine at target and they said they will have it tomorrow ..and I'm the only preorder..I'm thinking about my lonely evo all by itself..I wonder where it is right now ..wish I could go save it from her misery
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Click to collapse
please PM me if you get it from Target tomorrow...Any bit of info is good..also PM me if you dont get it...If Target freaking gets it before sprint stores something has royally gone crazy.
I feel your pain man. Im going to keep in touch with my corporate store daily... I wish SERO wasnt such a pain in the ads to keep VIA 3rd party...
Sent from my PC36100 using xda premium
BrianBaker said:
I was going to create this thread but didn't know if there were enough of us.
The fact that Sprint has not set a street date yet is scary to think about.I pre ordered on May 7th and have no idea when I will ever see my purchase.I thought for sure it would be in stores by Friday but it seems I may be way off...
Either the new arrivals have to be inspected just like the 1st batch or there is a major shortage on the S4 Chips or its a combination of both.I feel us who pre ordered in Stores not called Best Buy won't see our phones for 2-3 week minimum.
Click to expand...
Click to collapse
I've been saying it for a while. But there are more issues out there. The fact that some of these phones cleared customs a week ago and only getting to customer now is crazy. I think the phones are barely trickling in. In fact I know they are.
There is a reason why only enough phones (for half a dozen preorders) are being shipped to every best buy. No extras are being shipped anywhere.
Sprint has dragged their feet with a new launch date because they just don't have the supply. I think they fulfilled the preorders first, then shipped to Best Buy, then shipped to Wirefly, then shipped to Amazon. Now they are probably trying to build some stock for a national launch. But its trickling.
purock said:
I've been saying it for a while. But there are more issues out there. The fact that some of these phones cleared customs a week ago and only getting to customer now is crazy. I think the phones are barely trickling in. In fact I know they are.
There is a reason why only enough phones (for half a dozen preorders) are being shipped to every best buy. No extras are being shipped anywhere.
Sprint has dragged their feet with a new launch date because they just don't have the supply. I think they fulfilled the preorders first, then shipped to Best Buy, then shipped to Wirefly, then shipped to Amazon. Now they are probably trying to build some stock for a national launch. But its trickling.
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Thats fine..but trickle that Sh*t to the customers who gave them their $$ in THEIR stores as well..Im sure there weren't many of us...We pre ordered just like the rest of these guys.Why are we the ones to wait..If Best Buy can hand it out in store to their customers we should be treated the same way.
Hello Everyone,
I am buying outright once my local sprint store gets one. My job pays for my simply everything plan but, if I want ownership of the phone, I must buy outright. To have done an upgrade or bought outright through the corporate account, would have been a nightmare with our office. Plus, the phone would have shipped to corporate( in a different state) then would have shipped to me.
Sure hope my local stores can get some soon. Yes I must wait but, it is worth getting free simply everything plan and mobile internet for my laptop that I can use as personal too.
Monnie
BrianBaker said:
Thats fine..but trickle that Sh*t to the customers who gave them their $$ in THEIR stores as well..Im sure there weren't many of us...We pre ordered just like the rest of these guys.Why are we the ones to wait..If Best Buy can hand it out in store to their customers we should be treated the same way.
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I agree. Seems like Best Buy got preferential treatment. Think about it, they had to get the phones shipped to their distribution centers then shipped to the individual stores and they are handing out the phones the same day online sprint orderers are getting their phones.
None of the logistics of this whole ordeal make any sense. But one would think that Sprint Stores would have higher importance over third party retailers.
I'm beginning to get a little aggravated myself.
I did go to the trouble of preordering but someone at Sprint keyed in the order number wrong for someone else who was canceling and my order got cancelled by mistake. So, I call Sprint and spend about an hour and a half moving up the chain of command only to find out that I'm SOL. The phone is no longer available for preorder nor is it available for regular orders.
I'm thinking "no big deal" since I'll be able to walk into a Sprint store the day after preorders arrive and pick one up but now it's looking like that's not gonna happen. To add insult to injury they've still got my $216 and they're telling me that it will be another 10-15 days before they'll be able to credit it back to my account.
Sheesh!! Come on guys........
purock said:
I agree. Seems like Best Buy got preferential treatment. Think about it, they had to get the phones shipped to their distribution centers then shipped to the individual stores and they are handing out the phones the same day online sprint orderers are getting their phones.
None of the logistics of this whole ordeal make any sense. But one would think that Sprint Stores would have higher importance over third party retailers.
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While box sales are important for corp owned stores, they make up a very small % of overall box sales within the company. They are mainly for customer service.
Kisakuku said:
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
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Actually now it's no go for we SERO-P customer to upgrade at BB. I pre-ordered the phone from BB online on the first day, and today they shoot a call telling me that the order could not be processed since I'm on SERO-P. I then called Sprint employee account service and got confirmed that we SERO user can no longer get new phones while keep the plan from 3rd party retailer. Now I'm stuck at nowhere to get the phone except waiting for the official launch date to be announced. Hope this would make you feel better