I have this problem with my Hero for a couple of months already. My lowest part of the screen doesn't react - basically you must press at least 10 times on "Phone" to get it started, and with the the first row of icons, let's say Gmail, it's the same. Also, the home-screen is flipping left and right whenever it wants and however it wants, basically it means that when I leave the phone with it's home-screen unlocked, it starts scrolling back and forth by itself. I sent the phone 3 times to the operator's service, and every time they are replacing the screen unit with a new one. Then it behaves OK for 3-4 days and then it starts again! Has anyone had the same problem too? Is there any software bug fix?
It's a know issue with Hero screens. The glue between the digitzer and screen heats up so they become loose and unresponsive.
It's a hardware issue, send to your operator or you can fix it yourself. Instructions are on this forum somewhere.
Today I had a call from my provider's call center - a charming female voice announced me that my device will be replaced with a new one. What a wonderful news for the end of the day
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I have a T-Mobile Pocket Phone Edition,
It's had a rough life but as kept going for over 3 years now.
For the last year I would have to realign the screen 2 or 3
times a week but over the last few months it keeps getting worse.
Sometimes the screen won't respond to anything anywhere,
then after I tap it a few times boom works fine.
Sometimes I'll tap on the “Ok” and the “Start menu” will activate.
Sometimes drawing a line up the center of the screen will end up
shooting all over the screen.
And sometime it will work perfectly!
I thought the problems were to erratic to be hardware so
I hard set after awhile it started again,
So I hard set and installed a different ROM after a coupe hours
the problem was back.
Also sometimes the align program will get stuck in a
loop that doesn't end.
I've searched but can't find an answer? Anyone have an idea?
I've already taken it a part once but couldn't see how to get
any further after I toke the back panel off? Please help!
WOW nobody? So no one was heard of this problem before?
Can anyone direct me to directions on taking apart the Wallaby?
Thanks <><
It's a problem with touch screen. You should check (and fix) it.
Maybe it is necessary to press well screen to the motherboard. (Sorry my english).
Ok, Can you tell me where that connection is?
Thanks
Toke everything apart, found the connection, cleaned everything (w/ screen wipe)
put it all back together. Still have the touch problem and now the backlight won't work!
I've found if I press the unit in my hand the touch panel works right,
I don't think it's a lose connection to the main board so I think it must be
one on the main board.
If anybody thinks they want it for parts let me know! :?
Having a problem with ALL keyboards (swift, flext9, stock) when tying to type letters on the bottom row (z,x,c,v,b n,m). When trying to input these letters the phone will input the letters directly above. I've read it can be a software or hardware issue. I have pulled the battery, wiped cache, wiped dalvik cache, and ran a superwipe. I was going to try and clear data for the stock keyboard (htc_ime) but cannot find it under Application-Manage application-All. I also tried looking under Application-Manage application-Running; what I found was Touch Input but no options to clear anything. Where is the htc_ime found?
I also noticed when in the dialer that I cannot input *, 0, #. Instead when I press these keys it will input 7, 8, 9, the keys directly above.
I am slowly beginning to believe this is hardware related, but what is weird is that yesterday after wiping cache/dalvik the keyboard worked normally. However, after some time passed, it reverted back to having issues again.
Is there anything else I can try? Could it be possible that the ribbon for the digitizer is loose rather than the digitizer just failing?
Maybe something you did mest up your Calibration you can check by going to.
"Settings ---> Language&Keyboard ---> Touch Input ---> Text Input ---> Calibration tool."
And see if that fixes your problem.
Seems to be known HTC problem for years and they haven't fixed it.
install a free app called 'Draw' from the Play store. When you open it the screen turns black and then slide your finger around and it will leave a line. This will show you if all areas of the digitizer are working. Press your options button to get the menu.
On mine Evo3d the problem started with it randomly starting to start programs or even make a few calls. I now figure that is from the digitizer acting up and behaving as if there was touches in the problem area which happens to cover the stripe of screen about from 1 to 2cm up from the bottom. 0 to 1cm is ok, then 1 to 2cm is bad, then the rest of the screen is ok. What has happened over time is that section of screen no longer seems to trigger phantom touch behavior but it does not register horizontal movement. On the Draw program vertical lines draw fine, horizontal ones leave nothing. Lines drawn at an angle skip and leave vertical lines across the defective area. Unlocking the phone with the Sense ring became almost impossible and I missed numerous calls. Even now that I switched to the slider unlock it is almost all in the bad zone and I have occasional problems getting the phone unlocked.
References are phone held vertical.
The problem originally happened on the stock rom, rooted. I figured it was a software thing so wiped the phone and took the opportunity to install LeeDroid. The problem still exists.
Using the calibration tool or any of several other suggestions does nothing.
Oddly touching keys works for typing and even SlideIT keyboard works though the line it leaves jumps around like crazy. I can't play some games that require that area of the screen. On programs that allow rotating I can usually get it to work as this moves the problem to a different area.
I really don't like friends with iPhones and other brands laughing at my phone.
I started searching Google and there are a LOT of other complaints going back several years and on numerous models, but no real solution. I am disappointed that the response from HTC seems to be that failures are within what they consider acceptable because the solution seems to be return the phone as it is a hardware failure though they do not admit to it. Some people report having the problem within a week on a phone that they left completely stock to see if it really was a user software thing. Some have had the replacement phones quit within a short time as well which makes you wonder if they even replace the digitizer when they recondition them. The actual complaint probably never makes it to the tech so if it works good for 10 seconds out it goes.
I am not very happy with the 'return it' solution since I have a $25 Zagg protector on the screen I will lose and it takes time to set up a new phone, and from the sounds of things the replacement isn't a guaranteed fix. Finding out that it is a known quality control issue that is still present after numerous years has soured me on HTC. If it was a rare occurrence I could understand but not when I read so many reports.
My last flip phone was indestructible and from Samsung. After all the hassles with crappy charge connectors and keyboard contacts from dust at work on a Motorola flip it was a true pleasure. I intend my next phone will be Samsung.
---------- Post added at 11:42 PM ---------- Previous post was at 11:25 PM ----------
@mugsaway
when you need to type those keys in the dialer try turning your phone sideways as the dialer should rotate.
,Hey, I have a 1" section from the top of the touch screen all the way across that stops responding to touch every no and then, i seem to have narrowed it down to the browser and games like tiny tower. it also happens when i dock the unit sometimes.
the only thing that makes me feel its not hardware is simply locking the unit and unlocking it will fix the dead zone. unless the transformer cuts power to or resets the ts when locked.
this has happened as frequent as 5 times in 15 minutes while browsing the web.
when it happens you can put the screen into portrait mode and it then becomes the right hand side that wont work. fault stays physically in the same area.
any ideas before i try returning it to Harvey Norman would be great.
Useful info:
Unit is C2 serial
Trans former Prime 64Gb
Running Original Asus WW 9.4.2.21
Unit is not Rooted
Please let me know if this has been discussed with the PRIME before, all other threads I've found are about just a spot area not responding, this is a perfect strip the same size as the browsers tabs and address bar. almost like the browser is taking out that area.
Update:
after 3 factory resets in a row, then a hard reset, i have got a clean install with all the asus software up-to date and flash installed,
I have been successful with narrowing it down to connecting the unit to the dock while the browser is open and on the screen.
for a controlled test i had the browser with the default page of h t t p :/ / www . asus . com / (cant post links yet) open, tested the menu in the top right, connected the dock and then retried the menu after it detected the dock.
at this stage the menu(and the top portion o the screen) don't respond.
if i press the lock button on the display then unlock it, the unit functions normally again.
this fault is repeated multiple times in a row, only once out of 5 did the touchscreen function after docking while the browser is connected.
if i exit to the main screen and retry the process i don't have this issue. should i file some sought of bug report with asus?
Can we see some pics?
Do a factory reset.
Factory resets resolve all kinds of annoying little software quirks like this one. And if they reset doesn't solve your problem, RMA the Prime.
Sorry couldn't get it to fault, I then connected it to the dock while the browser was open, that caused the fault.
the shots attached are of the fault, then the one with all 10 touches is after a lock then unlock.
I have done a factory reset about 2 days ago, but it could be one of my apps doing it.
Thanks almightywhacko, i will heed your word, although it is my last resort.
too bad i signed up to get the free dongle the other day.
I have the exact same problem!
I too occasionally have the 1" dead stripe across the "top" (it's the edge by the camera and always that edge). I thought I was the only one, I'm happy I found this. A little history of mine: I sent my prime into ASUS for RMA about some hot spots on my screen and a weird black mark in the middle (not a dead pixel). They put a new screen in and sent it back. I got it back the beginning of April and when I turned it on, it successfully did an ICS update and various app updates. Then the problem started to happen a few days later - a total of three times in three weeks. The problem starts while using one app, and then persists until it's locked or restarted no matter what app I change to. History of incidents:
#1) was using Facebook app and browser, but cleared itself up in about 5 minutes which I then promptly uninstalled the lousy FB app
#2) I was playing "Where's My Water" with my son and it happened. It didn't clear on it's own this time and I just put it to sleep. When I woke it up, it was fine.
#3) Wife was playing "Where's My Water" with son, it did it again. Rebooted and it was fine.
I have a video of the problem here: h t t p : / / youtu.be/jZApzm9cT1E
If the link doesn't work, I can zip the movie and try that, but I am a new member and I am limited.
Hopefully this is a software related issue as I don't want to have to send it back to RMA I am going to email their tech support and post this forum and another I started on a different place to hopefully have them find a resolution themselves.
Useful info:
Unit serial BCOKAS
Transformer Prime 32Gb
Running Original Asus WW 9.4.2.21
Unit is not Rooted
I have got a (most likely) hardware related issue with the touchscreen of my Xperia U.
Some parts of the screen are not or barely responsive, which is very annoying when typing. I have to tap some letters twice before they actually work. (It's especially around the 'i', 'n' and 'e' when I have my keyboard open by the way.)
I was running stock Android GB and I'm now running stock Android ICS, after I updated my phone the problem was still there which is why I assume it's hardware related. There does seem to be a slight improvement though, but that's probably because ICS feels a bit faster (so far).
Like five minutes ago I noticed something very strange, when I put my finger near the 'N' on the keyboard, but not touching the screen itself, it kept touching it like 10 times a second, sometimes holding the touch so it would result in a ';', but that's not really relevant I guess. It stopped doing that after I turned the screen off and on again by the way.
Now I've downloaded a drawing app on my phone, to see if the phone would skip the parts that were responding bad, but that wasn't the case.
(I would send a picture, but I'm not allowed to send outside links as I'm a new user, sorry. )
There is a chance that this problem is caused by a kind of overpowered charger I had been using last summer, because when I plugged that in, the phone started doing the same, only waay worse. I haven't used it for almost 3 months though, and the problem occurred just a few days ago, which is pretty weird.
I can probably get a replacement touch screen for free because my brother had this phone too and he bought a new phone because the glass of his screen broke.
But I hope I don't have to use that, haha :angel:
Is there any solution to this without taking it to a service center or replacing it?
Thanks!
@Fir3Fli3
Lots of touchsscreen thread in the forum, search and see what they did
(UPDATE: Here is a link to a short video of my issue: https://youtu.be/YqKW3tU4Fhw)
So I cant seem to find ANY info relating to this issue aside from results for the LG G4, but the solutions for said phone are all over the place. Some are bad screen, some are related to sim tray, some are related to water damage and battery etc. So basically, about a month after buying this phone (KIW-L24 US version), the screen started to artifact and flash in and out randomly. There is nothing that seems to trigger it. I have set the phone down on a table while on the homescreen and watched the lightshow. It is basically a mixture of the problems seen in these videos (Feat. LG G4).
https://youtu.be/gAUkXLR7eQI And https://youtu.be/QstOH66pfiU.
Symptoms:
Screen will randomly start to flicker and fade in and out. I will also get crazy artifacting lines. (Think de-gaussing an old CRT monitor or simillar to what is seen in the second video)
If i see the problems happening, locking the phone and unlocking again will sometimes fix it temporarily. Other times the problem continues after i turn the screen back on.
Sometimes the screen will refuse to come back on. The backlight turns on, and the digitizer responds, but the screen is still black. Making sure the screen really is off, I can come back to the phone a few minutes later and it will turn on. Other times ill have to hard reset the phone (hold power button 10 sec) and it usually brings the screen back to life.
Background:
I bought the phone "used - Like New" from amazon. It came with all the original accessories and even still had the film protector on the back of the phone. I may have noticed these problems after I received the phone, but they really only started to show about a month after purchase.
At first I though it could be software related as I was running CM13 and something could have been corrupted, so i did not just a factory restore, but a full reflash. This didn't solve the issue. Restarting my phone and the reflash did help, but the problem returned. The inability to turn the screen on persists through a reset and I have to wait till the phone boots again to get the screen back. Sometimes takes more than one reboot. This pretty much confirms a hardware issue right? If i put the phone on a black screen, i can see three small fuzzy "dots" in a triangle shape in the top left quadrant. Could the screen have been damaged by whoever owned it before returning it? They are not dead pixels per se, but seems more like areas where the backlight is showing through ever so slightly more. Not visible unless you are on a black screen in a dark room. Ill upload a video showing some of the issues. Any help is appreciated!
im afraid you need a new display brodar...
Seems to be hardware issue. You can visit the nearest service center to get it fixed for few bucks if you don't have warranty.
Yeah that's what i figured, i just needed conformation. I was able to get amazon to take the return even though I was out of the return period. So at least ill be able to get a refund. Ill just pay the extra for a new one this time haha.
One question : Do u have over heat problem with ur phone ?? If u feel ur phone is more than work from the back dont replace . U'll damage the new screen also . Some ppl erported over heat cpu issue with honor ! ;.
KobaltPanther said:
(UPDATE: Here is a link to a short video of my issue:
)
So I cant seem to find ANY info relating to this issue aside from results for the LG G4, but the solutions for said phone are all over the place. Some are bad screen, some are related to sim tray, some are related to water damage and battery etc. So basically, about a month after buying this phone (KIW-L24 US version), the screen started to artifact and flash in and out randomly. There is nothing that seems to trigger it. I have set the phone down on a table while on the homescreen and watched the lightshow. It is basically a mixture of the problems seen in these videos (Feat. LG G4).
And
.
Symptoms:
Screen will randomly start to flicker and fade in and out. I will also get crazy artifacting lines. (Think de-gaussing an old CRT monitor or simillar to what is seen in the second video)
If i see the problems happening, locking the phone and unlocking again will sometimes fix it temporarily. Other times the problem continues after i turn the screen back on.
Sometimes the screen will refuse to come back on. The backlight turns on, and the digitizer responds, but the screen is still black. Making sure the screen really is off, I can come back to the phone a few minutes later and it will turn on. Other times ill have to hard reset the phone (hold power button 10 sec) and it usually brings the screen back to life.
Background:
I bought the phone "used - Like New" from amazon. It came with all the original accessories and even still had the film protector on the back of the phone. I may have noticed these problems after I received the phone, but they really only started to show about a month after purchase.
At first I though it could be software related as I was running CM13 and something could have been corrupted, so i did not just a factory restore, but a full reflash. This didn't solve the issue. Restarting my phone and the reflash did help, but the problem returned. The inability to turn the screen on persists through a reset and I have to wait till the phone boots again to get the screen back. Sometimes takes more than one reboot. This pretty much confirms a hardware issue right? If i put the phone on a black screen, i can see three small fuzzy "dots" in a triangle shape in the top left quadrant. Could the screen have been damaged by whoever owned it before returning it? They are not dead pixels per se, but seems more like areas where the backlight is showing through ever so slightly more. Not visible unless you are on a black screen in a dark room. Ill upload a video showing some of the issues. Any help is appreciated!
Click to expand...
Click to collapse
Try moving to stock once , if it fixed stick to it for few days . 99% of possible cases for hardware issue .
So better request for a replacement from huawei . but don't mention them that u bought it used . tell them u bought it new