,Hey, I have a 1" section from the top of the touch screen all the way across that stops responding to touch every no and then, i seem to have narrowed it down to the browser and games like tiny tower. it also happens when i dock the unit sometimes.
the only thing that makes me feel its not hardware is simply locking the unit and unlocking it will fix the dead zone. unless the transformer cuts power to or resets the ts when locked.
this has happened as frequent as 5 times in 15 minutes while browsing the web.
when it happens you can put the screen into portrait mode and it then becomes the right hand side that wont work. fault stays physically in the same area.
any ideas before i try returning it to Harvey Norman would be great.
Useful info:
Unit is C2 serial
Trans former Prime 64Gb
Running Original Asus WW 9.4.2.21
Unit is not Rooted
Please let me know if this has been discussed with the PRIME before, all other threads I've found are about just a spot area not responding, this is a perfect strip the same size as the browsers tabs and address bar. almost like the browser is taking out that area.
Update:
after 3 factory resets in a row, then a hard reset, i have got a clean install with all the asus software up-to date and flash installed,
I have been successful with narrowing it down to connecting the unit to the dock while the browser is open and on the screen.
for a controlled test i had the browser with the default page of h t t p :/ / www . asus . com / (cant post links yet) open, tested the menu in the top right, connected the dock and then retried the menu after it detected the dock.
at this stage the menu(and the top portion o the screen) don't respond.
if i press the lock button on the display then unlock it, the unit functions normally again.
this fault is repeated multiple times in a row, only once out of 5 did the touchscreen function after docking while the browser is connected.
if i exit to the main screen and retry the process i don't have this issue. should i file some sought of bug report with asus?
Can we see some pics?
Do a factory reset.
Factory resets resolve all kinds of annoying little software quirks like this one. And if they reset doesn't solve your problem, RMA the Prime.
Sorry couldn't get it to fault, I then connected it to the dock while the browser was open, that caused the fault.
the shots attached are of the fault, then the one with all 10 touches is after a lock then unlock.
I have done a factory reset about 2 days ago, but it could be one of my apps doing it.
Thanks almightywhacko, i will heed your word, although it is my last resort.
too bad i signed up to get the free dongle the other day.
I have the exact same problem!
I too occasionally have the 1" dead stripe across the "top" (it's the edge by the camera and always that edge). I thought I was the only one, I'm happy I found this. A little history of mine: I sent my prime into ASUS for RMA about some hot spots on my screen and a weird black mark in the middle (not a dead pixel). They put a new screen in and sent it back. I got it back the beginning of April and when I turned it on, it successfully did an ICS update and various app updates. Then the problem started to happen a few days later - a total of three times in three weeks. The problem starts while using one app, and then persists until it's locked or restarted no matter what app I change to. History of incidents:
#1) was using Facebook app and browser, but cleared itself up in about 5 minutes which I then promptly uninstalled the lousy FB app
#2) I was playing "Where's My Water" with my son and it happened. It didn't clear on it's own this time and I just put it to sleep. When I woke it up, it was fine.
#3) Wife was playing "Where's My Water" with son, it did it again. Rebooted and it was fine.
I have a video of the problem here: h t t p : / / youtu.be/jZApzm9cT1E
If the link doesn't work, I can zip the movie and try that, but I am a new member and I am limited.
Hopefully this is a software related issue as I don't want to have to send it back to RMA I am going to email their tech support and post this forum and another I started on a different place to hopefully have them find a resolution themselves.
Useful info:
Unit serial BCOKAS
Transformer Prime 32Gb
Running Original Asus WW 9.4.2.21
Unit is not Rooted
Related
I have this problem with my Hero for a couple of months already. My lowest part of the screen doesn't react - basically you must press at least 10 times on "Phone" to get it started, and with the the first row of icons, let's say Gmail, it's the same. Also, the home-screen is flipping left and right whenever it wants and however it wants, basically it means that when I leave the phone with it's home-screen unlocked, it starts scrolling back and forth by itself. I sent the phone 3 times to the operator's service, and every time they are replacing the screen unit with a new one. Then it behaves OK for 3-4 days and then it starts again! Has anyone had the same problem too? Is there any software bug fix?
It's a know issue with Hero screens. The glue between the digitzer and screen heats up so they become loose and unresponsive.
It's a hardware issue, send to your operator or you can fix it yourself. Instructions are on this forum somewhere.
Today I had a call from my provider's call center - a charming female voice announced me that my device will be replaced with a new one. What a wonderful news for the end of the day
It even is skewed red during the Viewsonic boot screen. At first I thought it was a fancy low-power warning because it occurred last night when the battery hit 15%. But a full charge and a reboot didn't fix it. Neither did booting into the loader and resetting my battery statistics. Other than the horrible screen coloring it works just fine.
I searched the forums and found a number of people with green-hued screens but nobody complaining about red. Am I looking at RMA-ville?
Is it red-hued on every screen such as the recovery menu? If every single menu screen is that way & a factory reset or NVFlash or reflashing a new rom doesn't fix the issue, I would venture to say it's a faulty screen.
try the "Love Tap"
I remember reading this thread a couple of days ago http://forum.xda-developers.com/showthread.php?t=878624&page=2
some people were apparently experiencing a blank white screen which was being caused by a loose connecter in the tablet.
Check post #20 on the thread I linked and someone even posted a picture of it.
Your issue *might* be related to this and thus I would suggest trying the "Love Tap" method.
Just hit the damn thing a couple of times near the bottom right corner and hope you get lucky.
Same issue
Had the same red hue issue with my G-Tab. At first it was just if I held it a certain way or put pressure on specific areas. It got progressively worse to where I had to hold it or put pressure on one area of the back or screen to get it to go away. Contacted Viewsonic customer support, they issued an RMA. I just got the repaired tab back today. No surprise, but it's been reflashed with Tap-n-tap. I guess that gives me an excuse to try the new release of Vegan or maybe cm7.
Bawlz McNutt said:
I remember reading this thread a couple of days ago http://forum.xda-developers.com/showthread.php?t=878624&page=2
some people were apparently experiencing a blank white screen which was being caused by a loose connecter in the tablet.
Check post #20 on the thread I linked and someone even posted a picture of it.
Your issue *might* be related to this and thus I would suggest trying the "Love Tap" method.
Just hit the damn thing a couple of times near the bottom right corner and hope you get lucky.
Click to expand...
Click to collapse
I just had the same problem with the red hued screen and did the "love tap" on the right hand corner and it did the trick and now I have the normal black background. What a great site!
I searched the forums and it seems almost no one is having problems with Auto-Rotate not working (found 2 posts - no suggestions besides factory reset which I just completed). If you are having this problem would you please respond to this thread. My auto-rotate was "sticky" even with base HC and now it just will not do it at all (and after the reset it hasn't yet downloaded ICS so that isn't the issue).
I did verify that the auto-rotate setting is checked in the settings -> display section and I have done a factory reset. So any other suggestions are welcome.
About my device - I have root and used SetCPU to fix the horizontal black bands in the display. My wifi is fine.
Since so few people have reported this issue I'm thinking it may be HW and I'll go ahead with the return I have scheduled for Monday (and I'll get another because I think the Prime rocks). I figure that black band issue didn't hit everyone either so maybe I can get HW that fixes both these issues. So if anyone has a good reason why this particular issue would be software please feel free to make that argument.
thx,
Craig
I'm glad I'm not the only one with this. I'm having the same issue with the launcher. All my apps rotate fine, but the launcher refuses to budge. I haven't tried a reset yet.
I disabled auto-rate during HC, and got my dock on the night ICS download opened, so needless to say auto-rotate became a forgotten memory as I haven't de-docked my tablet since.
When this happened to me they told me to wait for ICS and still no rotate. It is a software issue because when the OS would boot wrong meaning images screwed up the rotate would work. After reboot back to no rotate. I returned mine
Sent from my SGH-T959 using XDA App
I have been having problems too. Initially i thought it only happened when I used the keyboard dock, but then it seemed to happen after waking it up from sleep. I have been in touch with Asus uk about this and the GPS and two dead pixels over the last two weeks and they said it was a software issue and would be fixed. Now after ICS it is worse, today it happened 4 times and this time straight from turning the pad on. I have also found that scrolling and typing very difficult when the pad is placed on a surface, it loses the touch sensibility and is out when touching links.
I have decided to return it now as this concerns me that it could be a hardware faulty rather than software. I would have kept it otherwise even down to the gps and two dad pixels issue. Still going to order another as it is very good.
I have the same issue with auto-rotate. I go and uncheck the setting then check it again. Have tried rebooting as well and I still have the issue.
mine has not done that yet, only time it wouldnt rotate is when it was docked. I kinda wish it would because i was using an app that only runs vertical, and i really didn't wanna undock it.
Mine seems to be getting worse. Yesterday and today the rotation does not work from booting it up. I have changed the live wallpaper to see if that helps and from rebooting it allowed the screen rotation. Not sure whether coincidence or not but the screen rotation is still working after 3-4 hours. I did have the asus live water on and now changed to asus day scene. May just be coincidence but It was getting to point that the screen rotation was never working...
You are correct. As soon as I changed my Wallpaper to the original generic, Auto-Rotate works great.
Update - This only worked for a short period. MANY things cause the auto-rotate not to work: a) many apps will break the auto-rotate features; b) docking/undocking at times breaks the auto-rotate feature. I experimented with this all day. I reset to factory default, installed only a couple basic apps, etc. I could get auto-rotate back after doing a few things, but it would not continue to work. Have not found a solution yet. Will update this post if I find one. Thirty-day timeline, though, is running out for me.
Hi,
I'm having the same problem with my prime (got it from amazon germany on dec. 30th). However I think it started with ics-update and hadn't happened before this (although I'm not sure)... and gradually got worse.
Besides this: my currently "fix" is to start elixir2, go to sensors, check gyro-sensor and go back homescreen. After this procedure the rotation is working again for some time on my prime.
Nevertheless I thinking about RMA as gps is not working (actually no deal as I dont intent to use it), too and today my prime just went off and didnt wanted to start again for like 4min (very very very long pressing of power-button + usage of external power did the job).
RichieG1 I don't mean this in a creepy way, but I want to have your babies.
I changed the wallpapaer from the ice blocks back to the stock pretty tree, did an off/on and now my screen is rotating for the first time since ICS upgrade.
Also, Transformer Prime rocks.
Having a problem with ALL keyboards (swift, flext9, stock) when tying to type letters on the bottom row (z,x,c,v,b n,m). When trying to input these letters the phone will input the letters directly above. I've read it can be a software or hardware issue. I have pulled the battery, wiped cache, wiped dalvik cache, and ran a superwipe. I was going to try and clear data for the stock keyboard (htc_ime) but cannot find it under Application-Manage application-All. I also tried looking under Application-Manage application-Running; what I found was Touch Input but no options to clear anything. Where is the htc_ime found?
I also noticed when in the dialer that I cannot input *, 0, #. Instead when I press these keys it will input 7, 8, 9, the keys directly above.
I am slowly beginning to believe this is hardware related, but what is weird is that yesterday after wiping cache/dalvik the keyboard worked normally. However, after some time passed, it reverted back to having issues again.
Is there anything else I can try? Could it be possible that the ribbon for the digitizer is loose rather than the digitizer just failing?
Maybe something you did mest up your Calibration you can check by going to.
"Settings ---> Language&Keyboard ---> Touch Input ---> Text Input ---> Calibration tool."
And see if that fixes your problem.
Seems to be known HTC problem for years and they haven't fixed it.
install a free app called 'Draw' from the Play store. When you open it the screen turns black and then slide your finger around and it will leave a line. This will show you if all areas of the digitizer are working. Press your options button to get the menu.
On mine Evo3d the problem started with it randomly starting to start programs or even make a few calls. I now figure that is from the digitizer acting up and behaving as if there was touches in the problem area which happens to cover the stripe of screen about from 1 to 2cm up from the bottom. 0 to 1cm is ok, then 1 to 2cm is bad, then the rest of the screen is ok. What has happened over time is that section of screen no longer seems to trigger phantom touch behavior but it does not register horizontal movement. On the Draw program vertical lines draw fine, horizontal ones leave nothing. Lines drawn at an angle skip and leave vertical lines across the defective area. Unlocking the phone with the Sense ring became almost impossible and I missed numerous calls. Even now that I switched to the slider unlock it is almost all in the bad zone and I have occasional problems getting the phone unlocked.
References are phone held vertical.
The problem originally happened on the stock rom, rooted. I figured it was a software thing so wiped the phone and took the opportunity to install LeeDroid. The problem still exists.
Using the calibration tool or any of several other suggestions does nothing.
Oddly touching keys works for typing and even SlideIT keyboard works though the line it leaves jumps around like crazy. I can't play some games that require that area of the screen. On programs that allow rotating I can usually get it to work as this moves the problem to a different area.
I really don't like friends with iPhones and other brands laughing at my phone.
I started searching Google and there are a LOT of other complaints going back several years and on numerous models, but no real solution. I am disappointed that the response from HTC seems to be that failures are within what they consider acceptable because the solution seems to be return the phone as it is a hardware failure though they do not admit to it. Some people report having the problem within a week on a phone that they left completely stock to see if it really was a user software thing. Some have had the replacement phones quit within a short time as well which makes you wonder if they even replace the digitizer when they recondition them. The actual complaint probably never makes it to the tech so if it works good for 10 seconds out it goes.
I am not very happy with the 'return it' solution since I have a $25 Zagg protector on the screen I will lose and it takes time to set up a new phone, and from the sounds of things the replacement isn't a guaranteed fix. Finding out that it is a known quality control issue that is still present after numerous years has soured me on HTC. If it was a rare occurrence I could understand but not when I read so many reports.
My last flip phone was indestructible and from Samsung. After all the hassles with crappy charge connectors and keyboard contacts from dust at work on a Motorola flip it was a true pleasure. I intend my next phone will be Samsung.
---------- Post added at 11:42 PM ---------- Previous post was at 11:25 PM ----------
@mugsaway
when you need to type those keys in the dialer try turning your phone sideways as the dialer should rotate.
*This is my first post, sorry if bad format or I'm doing something wrong*
I have a US, AT&T Pixel 4 XL. Completely stock everything, brand spanking new, no drops or damages.
The Problem:
Phone was completely fine last night, it was at 80% charge and working perfectly when I went to bed. When I woke up and looked at my phone this morning, the issue had occurred. The screen is mostly black, the only pixels displaying are the clock in the top left and battery icon in the top right. When the screen is "on" it just flashes those icons over and over. When I click the lock button to lock the device, it goes completely black.
Found a user on YouTube with the same issue: (not allowed to post urls, will comment the video)
What I've done so far:
I have hard rebooted, to no effect. I contacted Google support and they had me reset the phone to factory settings, which I thought fixed the problem. After the reset the phone functioned perfectly and I left the chat. Immediately after locking the phone for the first time after the reset, the problem occurred again...flashing. I contacted Google support again later in the morning and through testing multiple times have confirmed that it only breaks once the phone locks even once after a factory reset. I used the phone for 15-20 minutes with no issues, but as soon as I locked it for the first time, it started flashing. Google had no answers but to call AT&T and use my warranty for a new phone.
I'm not 100% convinced I need a new phone because the error happened over night and with no physical damage. This leads me to believe it is a software issue.
Before I waste time getting a new phone, does anyone have any ideas or advice for this problem?
Thanks so much.
TheTimeBomber said:
Found a user on YouTube with the same issue: (not allowed to post urls, will comment the video)
Click to expand...
Click to collapse
Video (will have to add (dot)com because I can't post links in comments either...): youtube/watch?v=9Y8M-Gvpzlk