Hello, I'm Italian so my English is not very good.
Please I would like to ask you if somebody can help me with this problem.
I have a GT-i9100 with Andorid 2.3.3. The device is not rooted and I kept the original software from the day i bought the phone.
When I turn on my phone I have this error message looping:
"The application LogsProvider (com.sec.android.provider.LogsProvider process)has stopped unexpectedly. Please try again"
And, if I stay on the home screen, also:
"The application TwLauncher (com.sec.android.app.twlauncher process)has stopped unexpectedly. Please try again"
And occasionally I also get some others Force Closure, as:
Android process.media
Task Provider (process com. Android.providers)
Message (process com.android.mms)
IM (com.sec.android.im process)
AP Mobile (com.sec.android.widgetapp.apnews process)
Social Hub (com.seven.Z7 process)
Somebody told me that if I do a factory reset I'll probably solve the problem.
But this is what I am writing: since I am disable, sometimes I don't write by hand and I record voice recordings (with the standard voice recorder of the phone). I have some very important data on the phone and since they were recent I have no backup.
There are mainly voice recording (took with the standard recorder app) and some notes I took with an app called Note Everything that I would not like to lose.
Is there a way of saving this data?
UPDATE: Here a video of the problem:
Some additional information:
- the phone also display the icon of "memory almost full". So I can't install from the computer version of google play another launcher, because it would probably not install for no memory
- the phone also crashes after few minutes (sometimes soon, sometimes later)
- when I turn on again the phone, it is allways on the same home screen (I have 8 desktop home screen, it is always on the fifth)
- I have no SD card
- I could go on settings --> applications --> manage applications --> LogsProvider --> Clear data. The error of "LogsProvider" stops appearing, but if the phone crashes next time it returns, and if the phone does not chrash, if I go on home screen I still have all the others errors
- I could go on settings --> applications --> manage applications --> and I deleted some apps. When I turn off and on again the phone, the apps looks again there
- If i connect the phone with the computer with usb, Kies keeps telling "connecting"
- If I put the phone in Debug Mode, or in USB Mode, in My Computer I can see for some seconds the icon of the mass storage device (for example "K:"), but If I try to open it on my computer, I have an error like "the device is not ready", or the icon disappear
Thank you very very much in advance.
There are many apps to backup your data, try the below app to backup your apps data, you can later restore it after a factory reset.
https://play.google.com/store/apps/details?id=mobi.infolife.appbackup&feature=search_result
and regarding the voice recording. IF you simply record the voice and play it via any music explorer, then it would be saved in your internal sd and it will be safe after a factory reset.
+1 on bala.....well i had this prblm on my sgs1 and i dint do a backup but simply factory reset an for few weeks the phone was fine but again it started ..but then i flashd the same rom using odin an tht has a fix uptill now....cheerz
Thank bala_gamer and thanks rocky23, but unfortunately it looks like I can't install this app nor neither other app because of two reasons:
1) I can't access to the Google Play Store, because I don't have a desktop shortuit, and if I try to go passing through the apps page Twlauncher crashes and returns to the desktop
2) As I told in the post, phone says "memory almost full" so I can't install other apps
Any other ways of saving this data?
PS: As for the voice recording, good to know that with a factory reset they will probably be safe, thanks!
Since you're not rooted, I can't see any way you can fix this without losing your data.
My daughter is also limited to voice-only stuff, I rooted my SGS1 immediately before I gave it to her and back it up for her daily - not much use to you I know, but rooting/backups are a must, IMO.
She also uses Note Everything - as do I - and it always has survived a factory reset/full wipe for us, data's stored on the sd card, not in the system partition.
You've given all the info anyone could want, hope someone with more knowledge than me can think of a solution.
Good luck - I'll try and think more myself
Edit - not backed up via Google sync by any chance? If not, can you access it via Settings, or does TW crash on you every time?
Thanks also to you B3311.
I've checked with my fried who has the same phone and in fact all the voice recordings are stored in sdcard/audio. I've also found the directory of Note Everything inside sdcard. So, if this files will be kept, most of data that I care will be safe.
I have again some last few question, I give them a number so the post looks more clear.
1) As for Google sync, I have it enabled. On my computer I can see my calendar and my contacts, is there any other thing that Google sync backups?
2) So, apparently the only thing that I can now do is to do a "factory reset".
It is OK to go put the phone in Recovery Mode (Volume Up + Home + Power buttons ) and than select "factory reset"? Is the "factory reset" the same option that "wipe user data", or it is different?
As you can se It is the very first time I do a factory reset (and also that I enter in recovery mode), and I am a little bit worried that something goes wrong.
3) If all the data that is on /sdcard will be kept, so what kind of data I will lose? I suppose Contacts (1) , SMS (2), Calendar data (3), Apps (4) and Phone options (5) will be deleted, but is there any other type data that will be deleted?
Thank you everybody for your patience and your support dealing with this problem!!
please last question
Last question: in this tutorial (http://forum.xda-developers.com/showthread.php?t=1108499) concerning how to deal with a boot loop (which is not my case) it is said to make a "wipe user data" and than to flash a stock ROM.
Do you think that, in my case, make a factory reset would directly fix the problem, or I also have to flash?
Than you very much!
ftpftp said:
Last question: in this tutorial (http://forum.xda-developers.com/showthread.php?t=1108499) concerning how to deal with a boot loop (which is not my case) it is said to make a "wipe user data" and than to flash a stock ROM.
Do you think that, in my case, make a factory reset would directly fix the problem, or I also have to flash?
Than you very much!
Click to expand...
Click to collapse
Always worth a factory reset before other methods .
jje
JJEgan said:
Always worth a factory reset before other methods .
jje
Click to expand...
Click to collapse
Ok, thank you very much!
About my upper post, maybe you or someone can help me with my remaining my doubs?
I repost here the questions:
1) I have Google sync options enabled on my phone. On my computer I can see my calendar and my contacts, is there any other thing that Google sync backups?
2) So, apparently the only thing that I can now do is to do a "factory reset".
It is OK to go put the phone in Recovery Mode (Volume Up + Home + Power buttons ) and than select "factory reset"?
Is the "factory reset" the same option that "wipe user data", or it is different?
As you can see It is the very first time I do a factory reset (and also that I enter in recovery mode), and I am a little bit worried that something goes wrong.
3) If all the data that is on /sdcard will be kept, so what kind of data I will lose? I suppose Contacts (1) , SMS (2), Calendar data (3), Apps (4) and Desktops Phone options (5) will be deleted, but is there any other type data that will be deleted?
Thank you againt!
Very Short Video Explaining Everything!
Hello,
I've found out that when I choose reboot from the recovery mode, I get this error:
E: copy_kernel_file :: Can't open /data/log/recovery_kernel_log.txt
To explain you the problem I have with the phone, I made this very short video:
Having this error, is it safe to select wipe data/factory reset?
I summarize: I have some very important data on the phone, in particular some voice recording and some data took with the app Note Everything that I would really like to save.
What can you suggest me to do?
Thank you very much again.
ftpftp said:
Hello,
I've found out that when I choose reboot from the recovery mode, I get this error:
E: copy_kernel_file :: Can't open /data/log/recovery_kernel_log.txt
Having this error, is it safe to select wipe data/factory reset?
I summarize: I have some very important data on the phone, in particular some voice recording and some data took with the app Note Everything that I would really like to save.
What can you suggest me to do?
Thank you very much again.
Click to expand...
Click to collapse
hey pal since u said ur phone is not rooted and u have stock GB rom in ur phone why cant u back up via KIES software from ur PC and see also u can backup ur internal and external sdcard 2 ur pc and then try doing factory reset of ur phone
Sun90 said:
hey pal since u said ur phone is not rooted and u have stock GB rom in ur phone why cant u back up via KIES software from ur PC and see also u can backup ur internal and external sdcard 2 ur pc and then try doing factory reset of ur phone
Click to expand...
Click to collapse
Hi Sun90 and thanks. Unfortunately KIES keeps telling me "connecting" but does't connect.
You can find all the info in my first post, please see "Some additional information" here: http://forum.xda-developers.com/showpost.php?p=25577449&postcount=1
What can you suggest me to do to save data?
Having the kernel error, if I factory reset is it possible to have even a more serious problem?
Thanks.
Paul Spoerry said:
To resolve it: From your homescreen click menu, then Settings, Applications, Manage Applications. This screen will have tabs running across the top, click the ALL tab. Then scroll down to LogsProvider, select the app, then Force Stop and Clear Data. After that you should be good to go.
Click to expand...
Click to collapse
This is the solution.
You might not need to do a factory reset, I just cleared cache partition and it worked.
Explained here on StackExchange, I'm not allowed to post URLs yet:
android DOT stackexchange DOT com/questions/22961/how-to-fix-a-force-close-loop-on-android-with-phone-access
Hello!
This is a guide to help anyone who cannot retrieve or unlock any important documents in ColorNote. This can happen for many reasons, such as forgetting your password, or getting a new phone. This same situation happened to me, and I scoured the internet to find a way to retrieve my important notes. I found and tried multiple things from different places, and after a day I was able to retrieve my notes. I figured since there wasn't a thread on this, and because their still might be people out there using this app, or people who don't use it because of this situation, that I would post the method here for easy access and availability.
Credit to GPT (posted the fix on Retrogade Peace) Mick Lee, Mohammed Rafi, collegemomlynn, jambavo75.
Some of the instructions were a little hard to follow for me, so I will do the best I can at detailing the steps here. PART I will review if you have never synced your notes to an account, like Google, Facebook etc. PART II will be if you HAVE synced your account. Either way we will get you up and running. If pictures are needed to help with the process, or even a walkthrough video, let me know and I will post them here.
Part I (Without Online Sync)
1. Read these instructions all the way through before starting. I recommend finding all of the menu settings and getting familiar with where to find everything in the app before starting the process.
2. Make sure you have an older version of the app, or download the one provided in this post. 4.0.5 seems to work (Thanks to @fjdlkjfldjsjsjjfs).
3. Go into the App, click the three lines on the top left-hand side, then click on Settings.
4. Scroll down and make sure Auto Backup is checked.
5. If it is NOT checked, then enable Auto Backup (check the box) and wait 24 hours for the backup to happen. I didn’t see any other way of speeding this up, so make sure to wait the 24 hours. If for some crazy reason it asks you for a password to enable auto backup, make sure you have the latest version of ColorNote. That should fix the problem and let you select Auto Backup without the password.
6. After this step, or if Auto Backup was already enabled, go to Settings, then scroll down towards the bottom and click on Backup.
7. On this screen, you should see a Backup Notes button, and right below it the Saved Backup Data section, which will include the date, time, and a box to the right with the number of notes that was backed up.
8. Verify the backup by clicking on the file (where the date and time are) and then click view. This should show you all your locked and unlocked notes.
9. Once you have verified the backup, you are going to clear the Master Password.
10. Note – Resetting the Master Password will delete your locked notes; however, you will still have the backup. That is what we will be working with to get your notes back.
11. Go to Settings, scroll down to Security, and click on Master Password.
12. If this screen is asking for the Current Master Password, then click on the three circles menu button on the top right hand side, select clear password, then click okay on the popup box that comes up.
13. Now you can set a new Master Password, and re-enter it. Then click Save.
14. Go back to Backup (Settings > Backup)
15. Click on the backup file you want to restore.
16. Click Restore.
17. Now you can open the locked notes with your new Master Password.
Part II (WITH Online Sync)
1. Follow steps 1-8 in Part 1.
2. Go to Settings, click Online Sync, then Sign Out.
3. At this point, all your notes will be gone. They are safely stored in your online sync as well as the auto backup files.
4. Go to Settings, scroll down to Security, and click on Master Password, and setup a new Master Password.
5. In the settings menu, click on Backup, then click on the backup file. (If you don’t see a backup file, then you must sync the account again and wait 24 hours. Please see steps 1-8 in Part I.)
6. Once you click on the backup file, a popup menu will come up. Click View.
7. This will show you all your files. If you click on the locked notes, you will be able to open them with your new password.
8. You can restore the note by pressing the sideways-U-shaped arrow on the top right-hand corner of the note itself. You can also long press the note from the previous notes screen and the restore option that pops up on the bottom of the screen.
9. Note – You must restore the notes individually, DO NOT select them all and then choose Restore. If you try it this way, it will reconnect you to Online Sync and cancel out your new password.
10. Once you have restored all the notes you want, you can reconnect to Online Sync if you choose to (Settings > Online Sync).
That’s it! Hopefully you have successfully recovered your important, locked notes. I truly hope this has been helpful, and again I appreciate all the people mentioned above for their wisdom and guidance on this process. Please post any questions, comments or concerns you may have.
I apologize for the lengthy post, I realize I went a little overboard with the details, however I just wanted to make sure things were clear.
Thanks!
Reserved
July 8th, 2021 - Updated OP to reflect that older version of app is needed in order for the process to work. Ver. 4.0.5 works per member @fjdlkjfldjsjsjjfs.
July 14, 2021 - Updated OP with ColorNote apk, ver. 4.0.5.
VIDEO TUTORIAL WILL BE BETTER
Better Method
Just delete the app. Go to the app store, uninstall it, then install it again. Before you've logged in or anything, it will find the note on your phone, but your password is stored on it's servers. So you can see it before you sign in or sync or anything.
Has anyone been able to research who actually owns Colornote these days, or how they support development of this free app? Generally I've been able to find the large conglomerate behind popular apps that get purchased and injected with new behavior. Like ES Explorer, etc.
Colornotes just mysteriously changed the developer name in Google Play to "Notes" a few years ago and there's no trace online of who that is.
Does anyone know?
Unfortunately I believe they've patched this now. Restore seems to also restore the Master password, at least for me as it rejects my new one after attempting in on a Note as well as if I try to change it in settings.
Same here, can not access my backup files because they are locked with my old master password.
Does anyone know how to get around this so i can open and restore my notes?
Hi! I'm new here, and i registered just to say thank!
So thank you so much, you really helped a lot!!
I truly don't understand why they doesn't have the usual sistem when you forgot your password they send you an email or sms to your phone with a code in it etc.
Have a nice day!!
Hi! I'm just here to say thank you!
it really works
As for July 9th, 2021:
Follow corpsetomb's steps 1-8 of Part I. Delete the app and install the apk of an older version, so that the rest of the guide works, and follow it. I've installed 4.0.5 and everything worked perfectly. Thanks, corpsetomb!
P.S. The guide doesn't work in the latest version, requiring online login for viewing even the device backup.
corpsetomb said:
Hello!
This is a guide to help anyone who cannot retrieve or unlock any important documents in ColorNote. This can happen for many reasons, such as forgetting your password, or getting a new phone. This same situation happened to me, and I scoured the internet to find a way to retrieve my important notes. I found and tried multiple things from different places, and after a day I was able to retrieve my notes. I figured since there wasn't a thread on this, and because their still might be people out there using this app, or people who don't use it because of this situation, that I would post the method here for easy access and availability.
Credit to GPT (posted the fix on Retrogade Peace) Mick Lee, Mohammed Rafi, collegemomlynn, jambavo75.
Some of the instructions were a little hard to follow for me, so I will do the best I can at detailing the steps here. PART I will review if you have never synced your notes to an account, like Google, Facebook etc. PART II will be if you HAVE synced your account. Either way we will get you up and running. If pictures are needed to help with the process, or even a walkthrough video, let me know and I will post them here.
Part I (Without Online Sync)
1. Read these instructions all the way through before starting. I recommend finding all of the menu settings and getting familiar with where to find everything in the app before starting the process.
2. Make sure you have the latest version of the app.
3. Go into the App, click the three lines on the top left-hand side, then click on Settings.
4. Scroll down and make sure Auto Backup is checked.
5. If it is NOT checked, then enable Auto Backup (check the box) and wait 24 hours for the backup to happen. I didn’t see any other way of speeding this up, so make sure to wait the 24 hours. If for some crazy reason it asks you for a password to enable auto backup, make sure you have the latest version of ColorNote. That should fix the problem and let you select Auto Backup without the password.
6. After this step, or if Auto Backup was already enabled, go to Settings, then scroll down towards the bottom and click on Backup.
7. On this screen, you should see a Backup Notes button, and right below it the Saved Backup Data section, which will include the date, time, and a box to the right with the number of notes that was backed up.
8. Verify the backup by clicking on the file (where the date and time are) and then click view. This should show you all your locked and unlocked notes.
9. Once you have verified the backup, you are going to clear the Master Password.
10. Note – Resetting the Master Password will delete your locked notes; however, you will still have the backup. That is what we will be working with to get your notes back.
11. Go to Settings, scroll down to Security, and click on Master Password.
12. If this screen is asking for the Current Master Password, then click on the three circles menu button on the top right hand side, select clear password, then click okay on the popup box that comes up.
13. Now you can set a new Master Password, and re-enter it. Then click Save.
14. Go back to Backup (Settings > Backup)
15. Click on the backup file you want to restore.
16. Click Restore.
17. Now you can open the locked notes with your new Master Password.
Part II (WITH Online Sync)
1. Follow steps 1-8 in Part 1.
2. Go to Settings, click Online Sync, then Sign Out.
3. At this point, all your notes will be gone. They are safely stored in your online sync as well as the auto backup files.
4. Go to Settings, scroll down to Security, and click on Master Password, and setup a new Master Password.
5. In the settings menu, click on Backup, then click on the backup file. (If you don’t see a backup file, then you must sync the account again and wait 24 hours. Please see steps 1-8 in Part I.)
6. Once you click on the backup file, a popup menu will come up. Click View.
7. This will show you all your files. If you click on the locked notes, you will be able to open them with your new password.
8. You can restore the note by pressing the sideways-U-shaped arrow on the top right-hand corner of the note itself. You can also long press the note from the previous notes screen and the restore option that pops up on the bottom of the screen.
9. Note – You must restore the notes individually, DO NOT select them all and then choose Restore. If you try it this way, it will reconnect you to Online Sync and cancel out your new password.
10. Once you have restored all the notes you want, you can reconnect to Online Sync if you choose to (Settings > Online Sync).
That’s it! Hopefully you have successfully recovered your important, locked notes. I truly hope this has been helpful, and again I appreciate all the people mentioned above for their wisdom and guidance on this process. Please post any questions, comments or concerns you may have.
I apologize for the lengthy post, I realize I went a little overboard with the details, however I just wanted to make sure things were clear.
Thanks!
Click to expand...
Click to collapse
fjdlkjfldjsjsjjfs said:
As for July 9th, 2021:
Follow corpsetomb's steps 1-8 of Part I. Delete the app and install the apk of an older version, so that the rest of the guide works, and follow it. I've installed 4.0.5 and everything worked perfectly. Thanks, corpsetomb!
P.S. The guide doesn't work in the latest version, requiring online login for viewing even the device backup.
Click to expand...
Click to collapse
Thanks for the heads up @fjdlkjfldjsjsjjfs! I will update the OP to reflect installing an older version of the app. Quick question, did you only need to do steps 1-8, or the whole process? If the rest of the steps aren't needed, I will update the post to make sure there isn't anything that doesn't need to be there.
pranabp said:
Hi! I'm just here to say thank you!
it really works
Click to expand...
Click to collapse
You are so welcome!
kittir said:
Hi! I'm new here, and i registered just to say thank!
So thank you so much, you really helped a lot!!
I truly don't understand why they doesn't have the usual sistem when you forgot your password they send you an email or sms to your phone with a code in it etc.
Have a nice day!!
Click to expand...
Click to collapse
You are very welcome! It must be because they kind of fell off, and never got around to it. Have a great day!
corpsetomb said:
Thanks for the heads up @fjdlkjfldjsjsjjfs! I will update the OP to reflect installing an older version of the app. Quick question, did you only need to do steps 1-8, or the whole process? If the rest of the steps aren't needed, I will update the post to make sure there isn't anything that doesn't need to be there.
Click to expand...
Click to collapse
@corpsetomb , I followed all the steps of the Part II. The back up part works the same in the latest version of the app but one can't restore notes the way described in your post (I guess they've fixed it), so an earlier one is needed. Also, I was able to restore multiple notes by long pressing one and choosing all the necessary.
fjdlkjfldjsjsjjfs said:
@corpsetomb , I followed all the steps of the Part II. The back up part works the same in the latest version of the app but one can't restore notes the way described in your post (I guess they've fixed it), so an earlier one is needed. Also, I was able to restore multiple notes by long pressing one and choosing all the necessary.
Click to expand...
Click to collapse
Okay great! Thanks for all your help!
corpsetomb said:
Hello!
This is a guide to help anyone who cannot retrieve or unlock any important documents in ColorNote. This can happen for many reasons, such as forgetting your password, or getting a new phone. This same situation happened to me, and I scoured the internet to find a way to retrieve my important notes. I found and tried multiple things from different places, and after a day I was able to retrieve my notes. I figured since there wasn't a thread on this, and because their still might be people out there using this app, or people who don't use it because of this situation, that I would post the method here for easy access and availability.
Credit to GPT (posted the fix on Retrogade Peace) Mick Lee, Mohammed Rafi, collegemomlynn, jambavo75.
Some of the instructions were a little hard to follow for me, so I will do the best I can at detailing the steps here. PART I will review if you have never synced your notes to an account, like Google, Facebook etc. PART II will be if you HAVE synced your account. Either way we will get you up and running. If pictures are needed to help with the process, or even a walkthrough video, let me know and I will post them here.
Part I (Without Online Sync)
1. Read these instructions all the way through before starting. I recommend finding all of the menu settings and getting familiar with where to find everything in the app before starting the process.
2. Make sure you have an older version of the app, or download the one provided in this post. 4.0.5 seems to work (Thanks to @fjdlkjfldjsjsjjfs).
3. Go into the App, click the three lines on the top left-hand side, then click on Settings.
4. Scroll down and make sure Auto Backup is checked.
5. If it is NOT checked, then enable Auto Backup (check the box) and wait 24 hours for the backup to happen. I didn’t see any other way of speeding this up, so make sure to wait the 24 hours. If for some crazy reason it asks you for a password to enable auto backup, make sure you have the latest version of ColorNote. That should fix the problem and let you select Auto Backup without the password.
6. After this step, or if Auto Backup was already enabled, go to Settings, then scroll down towards the bottom and click on Backup.
7. On this screen, you should see a Backup Notes button, and right below it the Saved Backup Data section, which will include the date, time, and a box to the right with the number of notes that was backed up.
8. Verify the backup by clicking on the file (where the date and time are) and then click view. This should show you all your locked and unlocked notes.
9. Once you have verified the backup, you are going to clear the Master Password.
10. Note – Resetting the Master Password will delete your locked notes; however, you will still have the backup. That is what we will be working with to get your notes back.
11. Go to Settings, scroll down to Security, and click on Master Password.
12. If this screen is asking for the Current Master Password, then click on the three circles menu button on the top right hand side, select clear password, then click okay on the popup box that comes up.
13. Now you can set a new Master Password, and re-enter it. Then click Save.
14. Go back to Backup (Settings > Backup)
15. Click on the backup file you want to restore.
16. Click Restore.
17. Now you can open the locked notes with your new Master Password.
Part II (WITH Online Sync)
1. Follow steps 1-8 in Part 1.
2. Go to Settings, click Online Sync, then Sign Out.
3. At this point, all your notes will be gone. They are safely stored in your online sync as well as the auto backup files.
4. Go to Settings, scroll down to Security, and click on Master Password, and setup a new Master Password.
5. In the settings menu, click on Backup, then click on the backup file. (If you don’t see a backup file, then you must sync the account again and wait 24 hours. Please see steps 1-8 in Part I.)
6. Once you click on the backup file, a popup menu will come up. Click View.
7. This will show you all your files. If you click on the locked notes, you will be able to open them with your new password.
8. You can restore the note by pressing the sideways-U-shaped arrow on the top right-hand corner of the note itself. You can also long press the note from the previous notes screen and the restore option that pops up on the bottom of the screen.
9. Note – You must restore the notes individually, DO NOT select them all and then choose Restore. If you try it this way, it will reconnect you to Online Sync and cancel out your new password.
10. Once you have restored all the notes you want, you can reconnect to Online Sync if you choose to (Settings > Online Sync).
That’s it! Hopefully you have successfully recovered your important, locked notes. I truly hope this has been helpful, and again I appreciate all the people mentioned above for their wisdom and guidance on this process. Please post any questions, comments or concerns you may have.
I apologize for the lengthy post, I realize I went a little overboard with the details, however I just wanted to make sure things were clear.
Thanks!
Click to expand...
Click to collapse
Thanks Man. It Helped Quite A Bit.
Hi Corpsetomb,
Just registered to do this.
Thankyou so much for your tutorial. Bought a new phone and in the washup of transfering everything I lost my ColornNote Master password. Followed your guide to the tee and all good now.
Many thanks to the creator of the post.
Impressive that even after more than 3 years, this procedure still works, it's incredible, I was able to recover a very important note after having forgotten the master password. But this also reveals a terrible security breach of the app, it's a very convenient app, but I'm going to stop using it.
Hey Together,
I'll hope some can help me with an quite similiar problem.
I deleted my fb account, but used the colornote app further on. Unfornenately the connection to the fb acc. got lost and know i can't recover the back-up, because colornote wants me to log in the fb acc.
I deleted the App and downloaded the a.m. 4.0.5. Version, but unfortenately colornote can't find my back-up from the 4.4.2 version.
I already tried to store the back-up file in the back-up folder, but that didnt helped.
In the 4.4.2 Version (latest Version) i can recover my back-up, eventhough it won't be launched, when i reinstall the latest version, but then i can't open the back-up file due to the missing link to the fb acc.
I hope someone can help me.
Best Regards,
Ben
To whom it may concern, this procedure still works and can even be done with version 4.1.6 of Colornote, versions above that do not work as the application now requires that the user have synchronization enabled in order to remove the password.
Hey guys,
I wanted to make a post about this issue as I spend some time searching the Internet for a solution.
My girlfriend had this problem on her OnePlus 6T but I understood later it wasn't related to the phone.
What happened was the internet connection didn't work except for some apps like WhatsApp and Messenger, and there was an exclamation mark next to the mobile data icon.
This indicates that the internet server cannot be reached, and this issue can have many causes from what I saw on the forums.
So the aim here is to list all the possible causes and the associated solutions, instead of posting on a 2 year old thread.
#1 You have used all your data
This was actually her problem, and I'm glad I saw a guy asking this question on a forum because it is so obvious we don't think about it.
And I suspect this is the most common issue, with some people saying the problem disappeared a few days later. So in this case you know what to do!
#2 OTA update issue
Apparently an update can reset the APN (access point name) settings and make the phone connect to a server that is not configured to provide internet
1. First go to settings
2. Mobile Network Settings
3. Access Point Names
4. Open the three dots on the right hand corner
5. Reset to default
6. Reboot
If it still doesn't work make sure your 'APN Type' field contains at least "default,supl".
Next option is to enter manually the APN settings, for that:
1. Find a webpage from your carrier explaining which settings to enter to configure the APN
2. Go to Mobile Network Settings/APN
3. Click on the "+" and enter the settings
#3 Unknown issue
Here are some other possible solutions to the problem:
Change preferred network
1. Go to Network settings
2. Mobile network
3. Change the preferred network to 3G
4. Wait until the exclamation point disappears, now it should work on the 3G network
5. Switch back to 4G
These methods have not provided results from what I've seen, but if none of the above solution worked you may want to try!
Clear the GPlay services cache
1. Go to settings
2. Applications
3. Google play services
4. Memory usage
5. Clear cache
Clearing Cache
1. Power down the phone.
2. Wait until the device is completely off.
3. Then press and hold the Power and Volume Down buttons at the same time.
4. Continue holding these two buttons during the initial OnePlus splash screen.
5. When the OnePlus logo goes away, you can let go of these two buttons.
6. And then wait until the phone boots into Recovery Mode.
7. If you have a password set, you will have to enter the pin to decrypt(basically unlock access to storage) here.
8. Tap on the language of your choice.
9. Tap on the Wipe Data and Cache option.
10. Tap on the Wipe Cache option.
11. Tap the Yes option when asked to confirm.
12. Wait for the phone to clear the cache partition.
13. Then tap on the Reboot option to restart the phone.
Feel free to tell us about your experience if you already faced this issue, and don't hesitate to share other causes/solutions so we can create a more complete database
Darzon said:
Hey guys,
I wanted to make a post about this issue as I spend some time searching the Internet for a solution.
My girlfriend had this problem on her OnePlus 6T but I understood later it wasn't related to the phone.
What happened was the internet connection didn't work except for some apps like WhatsApp and Messenger, and there was an exclamation mark next to the mobile data icon.
This indicates that the internet server cannot be reached, and this issue can have many causes from what I saw on the forums.
So the aim here is to list all the possible causes and the associated solutions, instead of posting on a 2 year old thread.
#1 You have used all your data
This was actually her problem, and I'm glad I saw a guy asking this question on a forum because it is so obvious we don't think about it.
And I suspect this is the most common issue, with some people saying the problem disappeared a few days later. So in this case you know what to do!
#2 OTA update issue
Apparently an update can reset the APN (access point name) settings and make the phone connect to a server that is not configured to provide internet
1. First go to settings
2. Mobile Network Settings
3. Access Point Names
4. Open the three dots on the right hand corner
5. Reset to default
6. Reboot
If it still doesn't work make sure your 'APN Type' field contains at least "default,supl".
Next option is to enter manually the APN settings, for that:
1. Find a webpage from your carrier explaining which settings to enter to configure the APN
2. Go to Mobile Network Settings/APN
3. Click on the "+" and enter the settings
#3 Unknown issue
Here are some other possible solutions to the problem:
Change preferred network
1. Go to Network settings
2. Mobile network
3. Change the preferred network to 3G
4. Wait until the exclamation point disappears, now it should work on the 3G network
5. Switch back to 4G
These methods have not provided results from what I've seen, but if none of the above solution worked you may want to try!
Clear the GPlay services cache
1. Go to settings
2. Applications
3. Google play services
4. Memory usage
5. Clear cache
Clearing Cache
1. Power down the phone.
2. Wait until the device is completely off.
3. Then press and hold the Power and Volume Down buttons at the same time.
4. Continue holding these two buttons during the initial OnePlus splash screen.
5. When the OnePlus logo goes away, you can let go of these two buttons.
6. And then wait until the phone boots into Recovery Mode.
7. If you have a password set, you will have to enter the pin to decrypt(basically unlock access to storage) here.
8. Tap on the language of your choice.
9. Tap on the Wipe Data and Cache option.
10. Tap on the Wipe Cache option.
11. Tap the Yes option when asked to confirm.
12. Wait for the phone to clear the cache partition.
13. Then tap on the Reboot option to restart the phone.
Feel free to tell us about your experience if you already faced this issue, and don't hesitate to share other causes/solutions so we can create a more complete database
Click to expand...
Click to collapse
The most technical things sometimes be so simple [emoji53]
([emoji3590]9/[emoji725]/9[emoji3590])
This solved problem in my Oneplus 7T
reset your network go to Settings > Back up and Reset > network settings reset.
Hi guys,
I am facing the same issue on my moto g82 5g from recently. I have tried the mentioned steps but still facing the same issue.
Please help