Poor 3G voice quality? - Galaxy S II Q&A, Help & Troubleshooting

So, there have been reports from a few users (including myself) on a swedish android forum that they are experiencing really poor sound when calling over 3G, while calls using "GSM only" are clearer and sound "richer". Anyone else experiencing this?
Feel free to make a test call, turn off 3G and try again. And then post your results here.
Sent from my GT-I9100 using Tapatalk

This is the first phone I've had (at least in recent memory) where someone asked me what I was talking on because it sounded terrible. I tried setting to gsm only but it's not any better. I left myself test voice messages and I would best describe it as sounding muffled.

maybe its you guys network/area that causing problems. Havent had this issue with ATT in florida or georgia.

Yes, I'd love the 2 original posters to say what networks they are on....hopefully that is the cause. This doesn't seem to be too widespread.

Orange in France. I don't now how other people hear me but their voice definitely sounds muffled. It was much better with my Nexus One or my 30$ motorola F3.

Wow, I have the opposite. People actually have, without prompting, asked me if I was calling from a landline because my voice was so clear. Between the G2, G2X, and SGS2 the Galaxy performs best (for me) as a phone.

Fruktsallad said:
So, there have been reports from a few users (including myself) on a swedish android forum that they are experiencing really poor sound when calling over 3G, while calls using "GSM only" are clearer and sound "richer". Anyone else experiencing this?
Feel free to make a test call, turn off 3G and try again. And then post your results here.
Sent from my GT-I9100 using Tapatalk
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My friends here in Sweden actually say the same. People are asking me if i have some kinda noice canceling..

downwiththebanksters said:
Yes, I'd love the 2 original posters to say what networks they are on....hopefully that is the cause. This doesn't seem to be too widespread.
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I'm om the swedish carrier Telia. On the other forum, people have reported the same issue with Tele2. However, I doubt it's a network issue, since Sweden has a rather stellar mobile network, both speed- and coverage-wise. Especially compared with the U.S. ;-)
Also, I haven't been able to reproduce this with my 3GS.
Judging from the posts here, though, it seems like a Europe only issue at the moment, right?
Sent from my GT-I9100 using Tapatalk

intruda119 said:
maybe its you guys network/area that causing problems. Havent had this issue with ATT in florida or georgia.
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No, its the phone. I tested it in the shop in Amsterdam with Tele2 (T-Mobile) and KPN SIMs calling back to a fixed line. In each case the calls were noticeably muffled.
The GSM call quality on the i9000 was not very good, but passable. In my opinion the i9100 call quality is poor, especially compared to the i9000. My 45 Euro Nokia phone has far clearer sound.
I think people have to bear in mind, that these types of phone are not designed with call quality in mind. These are computers with a voice calls as a bolt on. I know that we don't think that this should be the case, but sadly it is. If you want to talk then I suggest Nokia.
However, I shall still buy the i9100 as its a great phone other than call quality. I hope that this will be addressed by the time I buy one.

same here in austria with my sgs2 from 3AT.
there is always a background noise when calling with 3g, on gsm it isn't

Related

Call Quality Issues, anyone else?

Lately I have had a lot of people tell me while talking on the phone my voice fades out like im very far away from the phone, then it comes back, others have said i sound garbled at times, no matter who I am talking to, they sound fine 100% of the time on my end.
any Ideas?
Thanks
hitch
Exact same issue with me only it does not happen every single time (but most of the time). I've tried both 4G and 3G and it happens on both. I'm also in a very strong 4G area so I pretty much gave up after a factory reset and a lot of searching.
It seems a lot of people have zero issues and some of us do. I've also seen posts saying some have had luck after getting a different phone.
_pank said:
Exact same issue with me only it does not happen every single time (but most of the time). I've tried both 4G and 3G and it happens on both. I'm also in a very strong 4G area so I pretty much gave up after a factory reset and a lot of searching.
It seems a lot of people have zero issues and some of us do. I've also seen posts saying some have had luck after getting a different phone.
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Click to collapse
I already on my second phone, my first phone had a speaker issue on my end.
getting frustrated with this phone, My dinc had Zero issues for the 2 years I used and abused it
Hitch
I've tried both 4G and 3G and it happens on both. I'm also in a very strong 4G area so I pretty much gave up...
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Click to collapse
3G and 4G is for data.
No problems with mine so far.
I have not experienced this..I even recorded a few of my calls and it sounds crystal clear. Maybe they are working on towers in your area?
People use cell phones for voice calls still!?
Jkjk
Perhaps try Google voice for calls to determine if it's a hw or rom issue vs. Vzw/tower issue?
Sent from my ADR6425LVW using Tapatalk
antispiral said:
I have not experienced this..I even recorded a few of my calls and it sounds crystal clear. Maybe they are working on towers in your area?
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Click to collapse
Im not that lucky
This has happend in two differant parts of pa that were 2 hours apart
I wonder if a factory reserved will help
krelvinaz said:
3G and 4G is for data.
No problems with mine so far.
Click to expand...
Click to collapse
I realize that but for some reason if I have both antennas on and a good 4G signal it seems to help (may just be a placebo???).
Try turning off voice privacy under call settings and see if your calls sound better.
Sent from my ADR6425LVW using XDA
i had severe issues with the bionic and some with the galaxy nexus, but the rezound has been decent. i'd say this phone has been the best so far with verizon.

[Q] DELL VOICE QUALITY OVER 3/4g

Hey guys I'm a pretty new member but I want to save on my phone bills by using a flextab from bell on my sg3 and I like Dell voice because you can port your number. Anyone find the voice calls over cellular networks absolutely horrible compared to wifi? I was wondering if there's a fix for this or somehow a way to make my phone think it's on wifi even though it isnt; if that would even help.
Thanks!
By the way I'm in Canada so Google voice isn't an option for me
EricS123 said:
Hey guys I'm a pretty new member but I want to save on my phone bills by using a flextab from bell on my sg3 and I like Dell voice because you can port your number. Anyone find the voice calls over cellular networks absolutely horrible compared to wifi? I was wondering if there's a fix for this or somehow a way to make my phone think it's on wifi even though it isnt; if that would even help.
Thanks!
By the way I'm in Canada so Google voice isn't an option for me
Click to expand...
Click to collapse
What version are you using currently? They seem to have released a new version that says it has better call quality. I have an SIII on Rogers and the quality is pretty good with the new update. It uses about 32kbps up and 32 kbps down so any decent 3G connection should be able to handle the calls. What is bad about the voice?
Also, since you are using Bell you have no EDGE fall back option, which it doesn't work very well on. Where I live, all I get reliably is EDGE so I have to rely on my WiFi for calling. When I'm in the city though I have had some long conversations without too much issue.
bobsaget78 said:
What version are you using currently? They seem to have released a new version that says it has better call quality. I have an SIII on Rogers and the quality is pretty good with the new update. It uses about 32kbps up and 32 kbps down so any decent 3G connection should be able to handle the calls. What is bad about the voice?
Also, since you are using Bell you have no EDGE fall back option, which it doesn't work very well on. Where I live, all I get reliably is EDGE so I have to rely on my WiFi for calling. When I'm in the city though I have had some long conversations without too much issue.
Click to expand...
Click to collapse
Thanks I did the know that! Maybe I should try getting the Rogers flex plan but I heard that it won't work on cellphones.

[Q] [ATT] Calls shift from distorted to clear

I am on AT&T and this is my second HOX+. The first one had a speaker issue so I sent it back. I did not have it long enough to assess this issue, as I made few calls. At any rate, I am on a college campus in the southern United States. When I am on the phone with my parents, they complain that my calls randomly go to where they cannot hear me like I am stuck in a tin can and that they can hear themselves or some other voice in a fuzzy and distorted echo when they talk, but it doesn't necessarily sound like either of us. Meanwhile, everything on my end sounds just great. (other than the fact that when they start complaining of not being able to understand me I get pissed off that it isn't functioning as it should and a simple call becomes complicated with repeating everything.)
It seems like interference or a bad connection to a tower. I would flash a new radio, but I don't see any of those available for the ATT HOX+. Also, I can't disable the LTE or WCDMA radios and lock it down to GSM for testing purposes in the Phone Information menu like on my Inspire. It doesn't seem to be hardware issues, unless its the mic, because it does it randomly when I have not moved the phone, but if I go outside the building sometimes it jumps to clear like it switched a tower. I thought it was just in the building until today when I called my father and it started doing it while walking about campus.
I am rooted and S-ON, running Elegancia ROM, and currently scaled back to 2 cores using the CoreControl app specifically for Tegra 3 in the HOX forum, but this problem occurred before the root/ROM/CPU Core scaling so I don't know what's up.
So has anyone else ever experienced this? I will try it on a different network when I go home for the break tomorrow. Any and all help is appreciated guys. I really like the phone.
Yesterday I was driving and was on speaker and the other said the same. They heard the voice along with some weird squeaky sound every couple of seconds. Then I turned off the speaker and they said it was clear. I'll try one more time today.
Sent from my HTC One X+ using Tapatalk 2
pradeepd said:
Yesterday I was driving and was on speaker and the other said the same. They heard the voice along with some weird squeaky sound every couple of seconds. Then I turned off the speaker and they said it was clear. I'll try one more time today.
Sent from my HTC One X+ using Tapatalk 2
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Upon delving deeper into the situation, it is DEFINITELY a network issue, not the mic, because as a test I used the voice recorder app which uses the same mic and held the phone like on a call and made a voice recording with the same dialogue that i used to send myself a voicemail by calling my voicemail and pressing two. The one on voicemail was garbled like a robot voice when it could be understood. I said roughly two hundred words and actually understood five of them. That's sad considering I knew what I was saying. The one with voice recorder sounded fine so I thought it might be a matter of the noise cancelling mic at the top of the phone covered by my finger. However, when I tried to input the number for destination mail box into the voicemail prompt, the network apparently started skewing my signal worse. When inputting (number changed for my privacy) 0123456789, the number would be repeated as 10124345677688678989. I remained stationary and kept conditions the same for all tests. I am a polymer scientist, so experiment repetition is part of my daily job. Sound like an AT&T issue that they more than likely will not acknowledge or an offending source of interference on campus that only affects phones with newer LTE radios?
willwalk93 said:
Upon delving deeper into the situation, it is DEFINITELY a network issue, not the mic, because as a test I used the voice recorder app which uses the same mic and held the phone like on a call and made a voice recording with the same dialogue that i used to send myself a voicemail by calling my voicemail and pressing two. The one on voicemail was garbled like a robot voice when it could be understood. I said roughly two hundred words and actually understood five of them. That's sad considering I knew what I was saying. The one with voice recorder sounded fine so I thought it might be a matter of the noise cancelling mic at the top of the phone covered by my finger. However, when I tried to input the number for destination mail box into the voicemail prompt, the network apparently started skewing my signal worse. When inputting (number changed for my privacy) 0123456789, the number would be repeated as 10124345677688678989. I remained stationary and kept conditions the same for all tests. I am a polymer scientist, so experiment repetition is part of my daily job. Sound like an AT&T issue that they more than likely will not acknowledge or an offending source of interference on campus that only affects phones with newer LTE radios?
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Sounds like a AT&T issue i havent seen any reports of this if you go to settings than to network while your on the phone what is your mobile network type and the signal strength, LTE doesnt do voice over the network so while your on the phone your probably on hsdpa
Andrew149 said:
Sounds like a AT&T issue i havent seen any reports of this if you go to settings than to network while your on the phone what is your mobile network type and the signal strength, LTE doesnt do voice over the network so while your on the phone your probably on hsdpa
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It's LTE which surprised me at first because the cell networks here are really undeveloped for the most part aside from the large cities.
Here is a radio info screen shot.
Sent from my HTC One X+ using xda app-developers app
willwalk93 said:
It's LTE which surprised me at first because the cell networks here are really undeveloped for the most part aside from the large cities.
Here is a radio info screen shot.
Sent from my HTC One X+ using xda app-developers app
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Click to collapse
you phone will switch to a 3g connection as soon as you make a phone call lte is only for data
Andrew149 said:
you phone will switch to a 3g connection as soon as you make a phone call lte is only for data
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Click to collapse
It jumps back and forth from UMTS to HSDPA during a call. I'm not sure which band is the offending network because it was cycling every few seconds.
Sent from my HTC One X+ using xda app-developers app
It cuts out a little in the 3g network of another city when visiting family. Think it's in need of a radio update or what? I don't want to get rid of the phone altogether but me cutting out annoying people when I talk really bugs me. Is anyone else experience call quality issues with ATT?
Anyone? Yes or no is ok I'm just trying to see if its just me. Really confused about this and don't want to send it back.
Sent from my HTC One X+ using xda app-developers app
I've yet to have any issues with call quality aside from the sound being sub-par in bluetooth mode.
While using the speaker and/or speakerphone though everything has been working well for me.
Although I do live in the Houston area and we generally get pretty good cellphone signals in the area. So that may be part of it.
Short answer : No issues so far in about 2 weeks of use.
I've been having similar issues here in Philadelphia. Every time I call my parents they st I sound static-y. I tried calling them on my wife's iPhone 4 and they said it was better but still not great. Woner if it's a combination of the network and the phone's radio?
Sent from my HTC One X+ using xda app-developers app
You guys are probably just in a bad reception area. I know specifically a few areas where i know better to make calls as they will just drop or have terrible reception on any device, just how it works. Now if i was in a known good cell reception area and having these issues, then i would look towards the phone. I've been to many college campus and actually found they all have pretty bad cell reception all over for who knows why. Just some food for thought...
deeznuts said:
You guys are probably just in a bad reception area. I know specifically a few areas where i know better to make calls as they will just drop or have terrible reception on any device, just how it works. Now if i was in a known good cell reception area and having these issues, then i would look towards the phone. I've been to many college campus and actually found they all have pretty bad cell reception all over for who knows why. Just some food for thought...
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Click to collapse
Bad reception area in the the second largest city in my state on a college campus with a -54 dBm signal strength and a repeated problem in two other cities each with -79+ signal? Not likely. Turned out to be hardware. New HOX+ came in today and it works totally fine. It is a refurb though :/ Oh well! It works when both new ones didn't. I'll give it a few days to test out before I go ahead and do the bootloader unlock. Thanks for your input guys. Must have been the antenna messing up with it. I called the ATT rep to put in for the exchange and she told me she couldn't understand me. I told her that was the problem. haha

Dropped Calls...

Is anyone else experiencing dropped calls on their S4? I can't have a conversation without dropping calls. This is my second phone already had one replaced.
john7760 said:
Is anyone else experiencing dropped calls on their S4? I can't have a conversation without dropping calls. This is my second phone already had one replaced.
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Nope. All seem fine and clear to me.
DarkMenace said:
Nope. All seem fine and clear to me.
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+1
Haven't had a dropped call since I left Sprint
Sent from my GS4
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dropped calls
john7760 said:
Is anyone else experiencing dropped calls on their S4? I can't have a conversation without dropping calls. This is my second phone already had one replaced.
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I'm in a difficult reception area (line of site tower is across a river in a different State). I've had problems with many phones and was very nervous when I saw that I consistently had 1 or 2 bars - usually not enough to have a decent phone conversation. I also find that the antenna is very sensitive and can suddenly drop to 2 bars even outside on a busy street. Makes me wonder....
But looking at bars and making calls are two different things. In fact, even with one bar, I've been able to make calls and have never dropped a call. I have to assume it's ok but don't feel comfortable. I was in a restaurant recently that was in a basement; my daughter's Iphone (also verizon), couldn't make a call while I could - with one bar.
On my old Samsung Droid I used to use the Signal Booster apps that found the strongest signal available. They definitely helped and although I was across the same river, I did get the best tower.
But on the S4, none of the signal boosting apps I've tried, and I've tried several, seem to have any effect. Something to do with 4.2?
I live, btw in a large metropolitan city.
I haven't had any issues with mine. Even in one spot that I could reliably drop calls with my Charge and Nexus (crest of a mountain that tended to have tough tower hand-offs), I have yet to drop a call with the S4.
Yeah no problems here for me. Sorry bro. Is your just your calls dropping or are texts and 4G reception suffering as well?
Data and sms are solid. Just calls. Weird stuff
Sent from my SCH-I545 using Tapatalk 4 Beta
Thats really weird. My only idea, and this is a stretch, is maybe you check marked the "press power button to hang up" or the "turn phone face down to end call" settings, and that its hanging up because of that. Other than that, I am not really sure what to tell you.

Note 3 drop call and call quality

Hi,
I am just wondering if a lot of people on Sprint has experienced a lot of unpredictable drop calls and unstable call quality?
I tried updating the phone, exchanging the phone, but the problem is still there. Is this a common defect for this specific phone? Or this is just Sprint network creating the problem?
garuda3 said:
Hi,
I am just wondering if a lot of people on Sprint has experienced a lot of unpredictable drop calls and unstable call quality?
I tried updating the phone, exchanging the phone, but the problem is still there. Is this a common defect for this specific phone? Or this is just Sprint network creating the problem?
Click to expand...
Click to collapse
Most likely the network. This phone has been rock solid for me!
It has to be the network in your area...I use my phone anywhere from 5-10 thousand minutes a month. .. if I had any of those problems this phone would have gone back within a week. ... it's been very solid though.
http://i.imgur.com/qrByUGN.jpg
On the original firmware and modem I dropped 85%of calls. Then the next update mi5 got barely better. Mj4 had been much better,it still drops calls at least a couple times a day. I dropped more calls in one day on the note 3 then I did the entire time combined on my note 2.
I get 4-5 bars anywhere in my house. Mind you, I'm like 500 feet from a tower. (If they throw LTE on this tower, I'm set...)
I sometimes rock on full bars. 3G is also super strong. (2mbp/s on CDMA 3g? Not too bad)
But generally speaking, My Note 3 has none of these issues. Sprint is known for their voice clarity. Note 3 enforces this.
garuda3 said:
Hi,
I am just wondering if a lot of people on Sprint has experienced a lot of unpredictable drop calls and unstable call quality?
I tried updating the phone, exchanging the phone, but the problem is still there. Is this a common defect for this specific phone? Or this is just Sprint network creating the problem?
Click to expand...
Click to collapse
MI3 original firmware on the phone had that problem the last 2 updates MI5 and MJ4 they don't have that issue.... Try doing a ##72786# so you can get the signal refresh
Sent from my SM-N900P using XDA Premium 4 mobile app
luisrod03 said:
MI3 original firmware on the phone had that problem the last 2 updates MI5 and MJ4 they don't have that issue.... Try doing a ##72786# so you can get the signal refresh
Sent from my SM-N900P using XDA Premium 4 mobile app
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I tried that already. But the call quality is still really unstable. Now I really don't know what to do. Perhaps I should exchange the phone to Galaxy s4?
garuda3 said:
I tried that already. But the call quality is still really unstable. Now I really don't know what to do. Perhaps I should exchange the phone to Galaxy s4?
Click to expand...
Click to collapse
Considering your problem is probably the Sprint tower in your area, you would most likely be spinning your wheels. Take your phone to your local Sprint dealer to see if they can suggest anything. If they can't help you, try a different carrier if the problem persists.
I've had issues where I place a call and there is no tone or anything, however the recipient's phone rings like normal, but when answering can't hear anything either.. I'm kinda of disappointed with call issues on this phone, because otherwise it's a beast.
Sent from my iPhone using Tapatalk

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