Hi,
I am just wondering if a lot of people on Sprint has experienced a lot of unpredictable drop calls and unstable call quality?
I tried updating the phone, exchanging the phone, but the problem is still there. Is this a common defect for this specific phone? Or this is just Sprint network creating the problem?
garuda3 said:
Hi,
I am just wondering if a lot of people on Sprint has experienced a lot of unpredictable drop calls and unstable call quality?
I tried updating the phone, exchanging the phone, but the problem is still there. Is this a common defect for this specific phone? Or this is just Sprint network creating the problem?
Click to expand...
Click to collapse
Most likely the network. This phone has been rock solid for me!
It has to be the network in your area...I use my phone anywhere from 5-10 thousand minutes a month. .. if I had any of those problems this phone would have gone back within a week. ... it's been very solid though.
http://i.imgur.com/qrByUGN.jpg
On the original firmware and modem I dropped 85%of calls. Then the next update mi5 got barely better. Mj4 had been much better,it still drops calls at least a couple times a day. I dropped more calls in one day on the note 3 then I did the entire time combined on my note 2.
I get 4-5 bars anywhere in my house. Mind you, I'm like 500 feet from a tower. (If they throw LTE on this tower, I'm set...)
I sometimes rock on full bars. 3G is also super strong. (2mbp/s on CDMA 3g? Not too bad)
But generally speaking, My Note 3 has none of these issues. Sprint is known for their voice clarity. Note 3 enforces this.
garuda3 said:
Hi,
I am just wondering if a lot of people on Sprint has experienced a lot of unpredictable drop calls and unstable call quality?
I tried updating the phone, exchanging the phone, but the problem is still there. Is this a common defect for this specific phone? Or this is just Sprint network creating the problem?
Click to expand...
Click to collapse
MI3 original firmware on the phone had that problem the last 2 updates MI5 and MJ4 they don't have that issue.... Try doing a ##72786# so you can get the signal refresh
Sent from my SM-N900P using XDA Premium 4 mobile app
luisrod03 said:
MI3 original firmware on the phone had that problem the last 2 updates MI5 and MJ4 they don't have that issue.... Try doing a ##72786# so you can get the signal refresh
Sent from my SM-N900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I tried that already. But the call quality is still really unstable. Now I really don't know what to do. Perhaps I should exchange the phone to Galaxy s4?
garuda3 said:
I tried that already. But the call quality is still really unstable. Now I really don't know what to do. Perhaps I should exchange the phone to Galaxy s4?
Click to expand...
Click to collapse
Considering your problem is probably the Sprint tower in your area, you would most likely be spinning your wheels. Take your phone to your local Sprint dealer to see if they can suggest anything. If they can't help you, try a different carrier if the problem persists.
I've had issues where I place a call and there is no tone or anything, however the recipient's phone rings like normal, but when answering can't hear anything either.. I'm kinda of disappointed with call issues on this phone, because otherwise it's a beast.
Sent from my iPhone using Tapatalk
Related
Lately I have had a lot of people tell me while talking on the phone my voice fades out like im very far away from the phone, then it comes back, others have said i sound garbled at times, no matter who I am talking to, they sound fine 100% of the time on my end.
any Ideas?
Thanks
hitch
Exact same issue with me only it does not happen every single time (but most of the time). I've tried both 4G and 3G and it happens on both. I'm also in a very strong 4G area so I pretty much gave up after a factory reset and a lot of searching.
It seems a lot of people have zero issues and some of us do. I've also seen posts saying some have had luck after getting a different phone.
_pank said:
Exact same issue with me only it does not happen every single time (but most of the time). I've tried both 4G and 3G and it happens on both. I'm also in a very strong 4G area so I pretty much gave up after a factory reset and a lot of searching.
It seems a lot of people have zero issues and some of us do. I've also seen posts saying some have had luck after getting a different phone.
Click to expand...
Click to collapse
I already on my second phone, my first phone had a speaker issue on my end.
getting frustrated with this phone, My dinc had Zero issues for the 2 years I used and abused it
Hitch
I've tried both 4G and 3G and it happens on both. I'm also in a very strong 4G area so I pretty much gave up...
Click to expand...
Click to collapse
3G and 4G is for data.
No problems with mine so far.
I have not experienced this..I even recorded a few of my calls and it sounds crystal clear. Maybe they are working on towers in your area?
People use cell phones for voice calls still!?
Jkjk
Perhaps try Google voice for calls to determine if it's a hw or rom issue vs. Vzw/tower issue?
Sent from my ADR6425LVW using Tapatalk
antispiral said:
I have not experienced this..I even recorded a few of my calls and it sounds crystal clear. Maybe they are working on towers in your area?
Click to expand...
Click to collapse
Im not that lucky
This has happend in two differant parts of pa that were 2 hours apart
I wonder if a factory reserved will help
krelvinaz said:
3G and 4G is for data.
No problems with mine so far.
Click to expand...
Click to collapse
I realize that but for some reason if I have both antennas on and a good 4G signal it seems to help (may just be a placebo???).
Try turning off voice privacy under call settings and see if your calls sound better.
Sent from my ADR6425LVW using XDA
i had severe issues with the bionic and some with the galaxy nexus, but the rezound has been decent. i'd say this phone has been the best so far with verizon.
Sometimes as I'm making a call and am disconnected due to poor service or hanging up too quickly, my phone will get almost a busy signal. It won't stop until I've rebooted the phone. I'm rooted on viperrom but it happened even when I was 100% stock. Any ideas on what's causing it or a possible fix? Thanks!!
Sent from my EVO using XDA
I got that too before I was rooted
Have you had it again Lou?
Sent from my EVO using XDA
I have had this happen once just this weekend.
Sent from my EVO using XDA
Bumping. would like some light shed on this issue
Not sure this really helps, but I have seen this twice recently. Its quite annoying, though I can't complain otherwise. I thought my of evo was a good device, this thing is awesome and its still stock!
Sent from my EVO using XDA
I can confirm that my wife's phone has been doing this too, and hers is not rooted. I suspect it's a software issue, but the fact that it doesn't stop, when you shut down the phone, makes me wonder if it's deeper. I'm trying to decide what to do, because I was about to cancel the insurance, but not if i need it to replace a defective phone :/
jiber said:
Sometimes as I'm making a call and am disconnected due to poor service or hanging up too quickly, my phone will get almost a busy signal. It won't stop until I've rebooted the phone. I'm rooted on viperrom but it happened even when I was 100% stock. Any ideas on what's causing it or a possible fix? Thanks!!
Sent from my EVO using XDA
Click to expand...
Click to collapse
Are you using S-Off?
Stock rooted, happened to me a couple times, it is quite frustrating
Sent from my htc_jewel using xda app-developers app
This happens to me more than twice a day. Almost all calls placed from my house give me this tone. I'm past my 14 days, so I cannot return it for the sgs3. I honestly do not want to return the phone, but this is just ridiculous. Random 3g dropouts, an annoying tone on 50% of calls, and my phone will become unusually sluggish throughout the day. All of these problems are fixed with a reboot. It happens on stock and vipermod. I'm not sure about aokp or cm9. I cannot place a call with either of them. Anyway, I cannot believe a fix has not been released by htc/sprint. The xda community already has a fix for wallet. Sprint and HTC need to do something. My next purchase will be a nexus phone, after 5 HTC devices.
Wiretap
Poorly implemented federal wiretap. Go about your business as usual.
I got my phone on release date and never once had that happen until tonight. I noticed my signal was jumping in and out of roaming and everytime I tried to make a call, roaming or not, it did the busy signal thing. I called Sprint and they were looking into an issue with the tower I pull from. The same tower has gone down 4 times in the past 8 months, and everytime it goes down it is 3-4 days without service for us, it is getting really annoying.
Definitely not an HTC or evo specific issue. Had this happen to me a few times and the wife's s3 and a viper in the last few days
Turn off the roam guards. I had this same problem when I was on vacation. Once the roam guards are off you will be able to connect and not get that annoying busy signal.
Sent from my EVO using Tapatalk 2
I made a thread on this not knowing this one was existing.... I believe I pinpointed it only happens when and if u place the call your signal bars drop to none at that exact moment it does something within the modem and cause this tone of death I call it....
Nothing fixes it but a reboot.
HTC BETTER REALIZE THEY ARE PISSIN PEOPLE OFF, THEY BETTER FIX THE SIGNAL Issue before people return this thing..other than that love the phone..
I truly believe half of it has to do with slow network and weak towers Sprint is just trying to catch up after all these years
Sent from my EVO using xda app-developers app
I'm getting them also with every Rom I have tried. I'm on the EVO 4g lte. I have asked about this problem a lot and no one seems to answer.
sent from my EVO 4G LTE
nate.spangler said:
Definitely not an HTC or evo specific issue. Had this happen to me a few times and the wife's s3 and a viper in the last few days
Click to expand...
Click to collapse
one_love_420 said:
Turn off the roam guards. I had this same problem when I was on vacation. Once the roam guards are off you will be able to connect and not get that annoying busy signal.
Click to expand...
Click to collapse
My phone is doing this with the roam guard off, and when I have 6/6 or 5/6 bars. Service at my house is very spotty, and 5 out of 7 calls will fail. In areas that I have good service about 50% of calls fail. I never had this problem with my EVO 3d, and my father has never had this issue with his EVO 4g. I'm ready to take this phone back. It's ridiculously annoying, and the only way to fix the issue is to reboot the phone. Also, I'm frequently not receiving calls in areas where I should be getting "good" service. This is obviously an issue with both HTC and Sprint.
On top of this issue, I keep nit getting phone calls. My wife calls me twice everytime she calls and the first one almost never rings. Who knows how many calls I don't receive in a day.
Sent from my EVO using xda premium
durandetto said:
On top of this issue, I keep nit getting phone calls. My wife calls me twice everytime she calls and the first one almost never rings. Who knows how many calls I don't receive in a day.
Click to expand...
Click to collapse
Same here. I've had a few clients tell me they've been trying to get a hold of me, which is a bad thing. Anyway, I contacted Sprint, and the rep told me to take it to a corporate store to swap phones -- something I don't really want to do. She informed me that this issue is not widespread, however, I've been reading about the issue on a few different forums.
Edit: for some strange reason I haven't had this problem in a day or two. Hopefully it stays this way.
I am on AT&T and this is my second HOX+. The first one had a speaker issue so I sent it back. I did not have it long enough to assess this issue, as I made few calls. At any rate, I am on a college campus in the southern United States. When I am on the phone with my parents, they complain that my calls randomly go to where they cannot hear me like I am stuck in a tin can and that they can hear themselves or some other voice in a fuzzy and distorted echo when they talk, but it doesn't necessarily sound like either of us. Meanwhile, everything on my end sounds just great. (other than the fact that when they start complaining of not being able to understand me I get pissed off that it isn't functioning as it should and a simple call becomes complicated with repeating everything.)
It seems like interference or a bad connection to a tower. I would flash a new radio, but I don't see any of those available for the ATT HOX+. Also, I can't disable the LTE or WCDMA radios and lock it down to GSM for testing purposes in the Phone Information menu like on my Inspire. It doesn't seem to be hardware issues, unless its the mic, because it does it randomly when I have not moved the phone, but if I go outside the building sometimes it jumps to clear like it switched a tower. I thought it was just in the building until today when I called my father and it started doing it while walking about campus.
I am rooted and S-ON, running Elegancia ROM, and currently scaled back to 2 cores using the CoreControl app specifically for Tegra 3 in the HOX forum, but this problem occurred before the root/ROM/CPU Core scaling so I don't know what's up.
So has anyone else ever experienced this? I will try it on a different network when I go home for the break tomorrow. Any and all help is appreciated guys. I really like the phone.
Yesterday I was driving and was on speaker and the other said the same. They heard the voice along with some weird squeaky sound every couple of seconds. Then I turned off the speaker and they said it was clear. I'll try one more time today.
Sent from my HTC One X+ using Tapatalk 2
pradeepd said:
Yesterday I was driving and was on speaker and the other said the same. They heard the voice along with some weird squeaky sound every couple of seconds. Then I turned off the speaker and they said it was clear. I'll try one more time today.
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
Upon delving deeper into the situation, it is DEFINITELY a network issue, not the mic, because as a test I used the voice recorder app which uses the same mic and held the phone like on a call and made a voice recording with the same dialogue that i used to send myself a voicemail by calling my voicemail and pressing two. The one on voicemail was garbled like a robot voice when it could be understood. I said roughly two hundred words and actually understood five of them. That's sad considering I knew what I was saying. The one with voice recorder sounded fine so I thought it might be a matter of the noise cancelling mic at the top of the phone covered by my finger. However, when I tried to input the number for destination mail box into the voicemail prompt, the network apparently started skewing my signal worse. When inputting (number changed for my privacy) 0123456789, the number would be repeated as 10124345677688678989. I remained stationary and kept conditions the same for all tests. I am a polymer scientist, so experiment repetition is part of my daily job. Sound like an AT&T issue that they more than likely will not acknowledge or an offending source of interference on campus that only affects phones with newer LTE radios?
willwalk93 said:
Upon delving deeper into the situation, it is DEFINITELY a network issue, not the mic, because as a test I used the voice recorder app which uses the same mic and held the phone like on a call and made a voice recording with the same dialogue that i used to send myself a voicemail by calling my voicemail and pressing two. The one on voicemail was garbled like a robot voice when it could be understood. I said roughly two hundred words and actually understood five of them. That's sad considering I knew what I was saying. The one with voice recorder sounded fine so I thought it might be a matter of the noise cancelling mic at the top of the phone covered by my finger. However, when I tried to input the number for destination mail box into the voicemail prompt, the network apparently started skewing my signal worse. When inputting (number changed for my privacy) 0123456789, the number would be repeated as 10124345677688678989. I remained stationary and kept conditions the same for all tests. I am a polymer scientist, so experiment repetition is part of my daily job. Sound like an AT&T issue that they more than likely will not acknowledge or an offending source of interference on campus that only affects phones with newer LTE radios?
Click to expand...
Click to collapse
Sounds like a AT&T issue i havent seen any reports of this if you go to settings than to network while your on the phone what is your mobile network type and the signal strength, LTE doesnt do voice over the network so while your on the phone your probably on hsdpa
Andrew149 said:
Sounds like a AT&T issue i havent seen any reports of this if you go to settings than to network while your on the phone what is your mobile network type and the signal strength, LTE doesnt do voice over the network so while your on the phone your probably on hsdpa
Click to expand...
Click to collapse
It's LTE which surprised me at first because the cell networks here are really undeveloped for the most part aside from the large cities.
Here is a radio info screen shot.
Sent from my HTC One X+ using xda app-developers app
willwalk93 said:
It's LTE which surprised me at first because the cell networks here are really undeveloped for the most part aside from the large cities.
Here is a radio info screen shot.
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
you phone will switch to a 3g connection as soon as you make a phone call lte is only for data
Andrew149 said:
you phone will switch to a 3g connection as soon as you make a phone call lte is only for data
Click to expand...
Click to collapse
It jumps back and forth from UMTS to HSDPA during a call. I'm not sure which band is the offending network because it was cycling every few seconds.
Sent from my HTC One X+ using xda app-developers app
It cuts out a little in the 3g network of another city when visiting family. Think it's in need of a radio update or what? I don't want to get rid of the phone altogether but me cutting out annoying people when I talk really bugs me. Is anyone else experience call quality issues with ATT?
Anyone? Yes or no is ok I'm just trying to see if its just me. Really confused about this and don't want to send it back.
Sent from my HTC One X+ using xda app-developers app
I've yet to have any issues with call quality aside from the sound being sub-par in bluetooth mode.
While using the speaker and/or speakerphone though everything has been working well for me.
Although I do live in the Houston area and we generally get pretty good cellphone signals in the area. So that may be part of it.
Short answer : No issues so far in about 2 weeks of use.
I've been having similar issues here in Philadelphia. Every time I call my parents they st I sound static-y. I tried calling them on my wife's iPhone 4 and they said it was better but still not great. Woner if it's a combination of the network and the phone's radio?
Sent from my HTC One X+ using xda app-developers app
You guys are probably just in a bad reception area. I know specifically a few areas where i know better to make calls as they will just drop or have terrible reception on any device, just how it works. Now if i was in a known good cell reception area and having these issues, then i would look towards the phone. I've been to many college campus and actually found they all have pretty bad cell reception all over for who knows why. Just some food for thought...
deeznuts said:
You guys are probably just in a bad reception area. I know specifically a few areas where i know better to make calls as they will just drop or have terrible reception on any device, just how it works. Now if i was in a known good cell reception area and having these issues, then i would look towards the phone. I've been to many college campus and actually found they all have pretty bad cell reception all over for who knows why. Just some food for thought...
Click to expand...
Click to collapse
Bad reception area in the the second largest city in my state on a college campus with a -54 dBm signal strength and a repeated problem in two other cities each with -79+ signal? Not likely. Turned out to be hardware. New HOX+ came in today and it works totally fine. It is a refurb though :/ Oh well! It works when both new ones didn't. I'll give it a few days to test out before I go ahead and do the bootloader unlock. Thanks for your input guys. Must have been the antenna messing up with it. I called the ATT rep to put in for the exchange and she told me she couldn't understand me. I told her that was the problem. haha
I have noticed a good amount of threads popping up with people talking about signal issues, 3g/4g issues, connection issues or phone issues.
I was wondering if we could find out what the common factor here was and what fixes everyone has been using. I know that some people got new sim cars, problem solved. Some people restored to a full stock image via odin, problem solved. Reflashing the stock radio, problem solved.
So has anyone had any other solutions, issues or any other info regarding signal issues or anything relating to that?
Been through this with the Nexus, S3 and S4
The solution is to buy a Motorola RAZR or iphone.
Things that do not work -
Upgrading to the newest version of Android
Updating the Radio
Changing it to CDMA only
Lifting one leg up, putting one hand on your head and pointing your other hand due north
Attaching a sticker antenna to the back
Using some custom baked firmware
Reading posts from people who claimed they've solved the problem.
Using Bluetooth
Not using Bluetooth
Buying a special case
You can get a femtocell repeater if you are in an office or home where you get little reception but it won't help you on the road or just visiting a friend unless you want to set it up every place you are stationary.
In the end trying to fix the radio design flaw with a firmware update is about as useful as trying to fix a shattered TV screen by adjusting the brightness setting. If you read the radio issues on the Verizon Nexus and the Verizon S3 there are a lot of people claiming they solved it but in the end it still sucks.
I have zero issues with data on my s4 I'm on the east coast running clean rom 1.6.5 solid LTE everywhere..
boe said:
The solution is to buy a Motorola RAZR or iphone.
Things that do not work -
Upgrading to the newest version of Android
Updating the Radio
Changing it to CDMA only
Lifting one leg up, putting one hand on your head and pointing your other hand due north
Attaching a sticker antenna to the back
Using some custom baked firmware
Reading posts from people who claimed they've solved the problem.
Using Bluetooth
Not using Bluetooth
Buying a special case
You can get a femtocell repeater if you are in an office or home where you get little reception but it won't help you on the road or just visiting a friend unless you want to set it up every place you are stationary.
In the end trying to fix the radio design flaw with a firmware update is about as useful as trying to fix a shattered TV screen by adjusting the brightness setting. If you read the radio issues on the Verizon Nexus and the Verizon S3 there are a lot of people claiming they solved it but in the end it still sucks.
Click to expand...
Click to collapse
Unfortunately this is very true, every other VZW Non-Samsung phone I've had hasn't exhibited this issue.
Motorola and Apple have had their share of radio/antenna issues as well.
Sent from my SCH-I545 using Tapatalk 4 Beta
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
dougmod said:
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
Click to expand...
Click to collapse
Trying to tie it all together with a common denominator is a logical fallacy. It would be akin to trying to find a common denominator for everyone in the world that has a chronic cough. The causal factor varies from case to case.
Sent from my SCH-I545 using Tapatalk 4 Beta
dougmod said:
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
Click to expand...
Click to collapse
The common denominator is we are on Verizon and have Samsung phones. If you want to go further, you could do a subset intersect and see we have the S4 on Verizon. It's like saying what is a common denominator for those people who have safety issues with the Chevy Corvair. It is a design flaw that only could be fixed by replacing the phone with a different model. Trust me, I went down this path with the Nexus and the S3 - magical firmware updates were dangled by fanboys saying they would come and fix the issue but the firmware updates came but they never fixed the issue.
If you want better signal, you could buy a different phone or get a femtocell repeater. TRUST me, I would love a magic bullet to fix the issue but there isn't one. On the plus side you'll get a ton of helpful posts from people saying they never have issues or you must be doing something wrong.
I dont know what is up with all ur phones, but my signal is much better than my old Galaxy Nexus/RAZR M. I am getting 2-3 more bars of 4G at work. At home it use to be only 3G, but now im getting at least 2 bars of 4G. I don't even turn on my WiFi anymore at home or work.
bars dont really mean much...
i have had some odd issues where i will be in home depot or grocery store trying to look something up and it will fail; market doesnt work, browser doesnt work. phone calls and texts (over gvoice so data) wont work.
the razM i had before this was solid. my GF still has the razrM and we were at grocery store other day and if you went the their app there was a coupon to add and the s4 was refusing all data again.
i had similar issues with an old HTC Dinc2 and it was then i started using an app "restart connections" to get data back but it doesnt fix the issue on the s4 i have. if i reboot the phone data comes back.
i have also twice now went to use gmaps and it it attempts to look up an address for 3-5 min and i finally restart the phone and go back in and find the address ASAP after reboot.
something funky is going on and i havent taken the time to try and look at syslogs yet...
i am running the stock MDK rom (rooted) on VZW
reception is odd
matt1733 said:
I have zero issues with data on my s4 I'm on the east coast running clean rom 1.6.5 solid LTE everywhere..
Click to expand...
Click to collapse
I'm in a difficult reception area in the middle of manhattan. Funny thing is that I almost always have 4G - even in my house. At the same time, I never have more than two bars of signal in my house. I have occasionally had trouble making calls (I think the tower I'm reaching is too busy), but once connected, no one has complained and dropped calls are rare.
I don't understand this and don't know whether to complain or not because although there are almost no bars, there is reception that is pretty good. So I've left well enough alone.
This phone gets decent reception for me. Dropping from 4g to 3g is new for me after coming from an htc rezound though. My rez NEVER dropped 4g in my city anywhere. Guess radios is the one thing htc can do right. My s4 drops to 3g in multiple areas sometimes. Hopefully Samsung keeps getting better with their radios and they'll have me as a customer for more years of they do
Sent from my SCH-I545 using Tapatalk 2
trekuhl said:
bars dont really mean much...
i have had some odd issues where i will be in home depot or grocery store trying to look something up and it will fail; market doesnt work, browser doesnt work. phone calls and texts (over gvoice so data) wont work.
the razM i had before this was solid. my GF still has the razrM and we were at grocery store other day and if you went the their app there was a coupon to add and the s4 was refusing all data again.
i had similar issues with an old HTC Dinc2 and it was then i started using an app "restart connections" to get data back but it doesnt fix the issue on the s4 i have. if i reboot the phone data comes back.
i have also twice now went to use gmaps and it it attempts to look up an address for 3-5 min and i finally restart the phone and go back in and find the address ASAP after reboot.
something funky is going on and i havent taken the time to try and look at syslogs yet...
i am running the stock MDK rom (rooted) on VZW
Click to expand...
Click to collapse
This is basically the same issue I have. Only a reboot/data toggle won't fix it. I had two bars(not that it means much, I didn't look at the db) and it kept saying it was communicating with the tower via the green/red up/down indicators, but I couldn't access any data services. I moved my car approximately 500 yards to the south and viola, data again. I don't get why I could make a call, but I couldn't access data.
That being said, it's still better than my Gnex for....well...everything. But I would say worse than my Rezound, Bionic.
i ended up flashing the modem with the ME7 version, while keeping the rest of the ROM on the original MDK. that was about amonth ago and i think ive only had to reboot 1-2 times because of data drop.
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
I have the same problem with the edgeless s6. definitely a bigger problem while driving and never happened with my moto x.
5harkology said:
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
Click to expand...
Click to collapse
Does the Sprint version use VOLTE?
i am also dropping calls. In an area with 5 bars when on a call and not even moving when the drop calls occurred. I noticed while on a call my bars drop from 5 bars to 1 or non. It is not normal as iPhone 6 or S5 are not having issues at same location.
gosabres said:
I have the same problem with the edgeless s6. definitely a bigger problem while driving and never happened with my moto x.
Click to expand...
Click to collapse
Which carrier are you with?
Lancerz said:
Does the Sprint version use VOLTE?
Click to expand...
Click to collapse
I'm not sure if they do. I'm frequently on HD voice but I thought they used a different format for than voLTE for their hd voice.
bucdenny said:
i am also dropping calls. In an area with 5 bars when on a call and not even moving when the drop calls occurred. I noticed while on a call my bars drop from 5 bars to 1 or non. It is not normal as iPhone 6 or S5 are not having issues at same location.
Click to expand...
Click to collapse
Are all the devices you mentioned on sprint as well?
I'm trying to figure out if it's a carrier specific issue or if the device is having these issues across all carriers.
5harkology said:
Are all the devices you mentioned on sprint as well?
I'm trying to figure out if it's a carrier specific issue or if the device is having these issues across all carriers.
Click to expand...
Click to collapse
Our S6 is on Sprint. No drop calls with S5 or iPhone 6. Haven't seen drops calls for over two years since Network Vision started.
Had the same issues with Tmobile Edge...calls cut off especially when driving but generally anytime after 3-4 minutes...I returned it to tmobile...went back to my previous M8
5harkology said:
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
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5harkology said:
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
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It looks like they didn't fix the problem which started with the Note 4 Edge on Sprint. I was afraid the S6 was going to have the same problem and apparently it does. Google "Note edge dropped calls sprint"
I noticed during the drop calls I was on Sprint to Sprint call via HD voice. Cannot conclude yet, need to do more testing today on a call that is not a Sprint customer. Also, I am in ALU market, dropped calls in Las Vegas and San Diego.
I have been with Sprint x 3 years, really never had a problem. got the S6...EVERY single call dropps. it onlyhappens when i am driving but it is soo annoying. went to sprint who sent me to a tech....tech rebooted/hard booted my phone, updated the ?prl..still dropping calls.
Was going to switch to edfe 6..but they are having soo many problems as well. Wth..im sooooooooo fustrated.
I have had the S6 since Sunday, 05/03/15. I have been dropping calls whether at home or in the car, driving or sitting still. I am on Sprint and had an S4 for two years that rarely if ever had this issue, only in rural areas where anyone would have this issue. I had read about the difference in the antenna and the inability to switch networks smoothly (4G to 3G and back) while in motion. If that is the case, is a firmware fix that is coming once they identify the cause (according to Sprint forums) going to really make a difference? My wife has an S5 and has no such issues. I actually read on the Sprint forum, from the Sprint tech, that they user should return it within their 14 day window if they have concerns. Not exactly a rousing endorsement! I'll give it another week but now I have to figure out what new handset to get or bet on a fix and keep it! So frustrating!
I'm on AT&T, and have this problem. Driving down 95 from DC my calls will drop a couple times. I have two phones with me in the car, for work and personal. Both are on AT&T. The iPhone 6 plus, will show full signal strength when this happens, and I notice the S6 will completely lose signal for a few seconds, then regain full strength. I hate this, because everything else about the phone is great, no pink/yellow display, no scratches, bubbles, and great battery life.
I think its the fact that samsung is using a brand new LTE modem for the exynos chipset which is probably not yet optimized for NA. in the past snapdragon version we never had this problem.
I spoke to Samsung customer services about this to see if a fix is coming. As expected the rep denied any knowledge and suggested I return the phone.
Drop Call Problems
Hello, All,
I'm a new customer to Sprint and I purchase the galaxy s6 edge. I'm on day 13 and will be taking the phone back today. Since day one I have had a tremendous amount of drop calls. I called tech support each time for these incidents. I primary use my phone for work as well, so drop calls "cannot" happen; especially if I'm on a conference call. The last rep I spoke to yesterday said that out of the 12 days that I had the phone, I only had "1" day with 90% of coverage......which means no drop calls.......just "1" day out of 12 days. This is very bad. I absolutely love this phone and has gotten use to it's features....turning it back in is very disappointing, but I'm going to have to go with something else b/c it's obvious that these phones have a issue that Samsung or Sprint are not willing to deal with. I would feel more comfortable about keeping it if there were an article or message out there from either Samsung or Sprint saying they're looking into fixing the problem......but as of today 5/8/2015, nothing has been said. If you're reading this and wondering should you get the galaxy s6 or the edge, do yourself a favor and get another phone. I can say in my research the drop calls issue has been across the board with all carriers so it's safe to say that it's something dealing with the phone itself rather than the carriers.
QueTwit said:
Hello, All,
I'm a new customer to Sprint and I purchase the galaxy s6 edge. I'm on day 13 and will be taking the phone back today. Since day one I have had a tremendous amount of drop calls. I called tech support each time for these incidents. I primary use my phone for work as well, so drop calls "cannot" happen; especially if I'm on a conference call. The last rep I spoke to yesterday said that out of the 12 days that I had the phone, I only had "1" day with 90% of coverage......which means no drop calls.......just "1" day out of 12 days. This is very bad. I absolutely love this phone and has gotten use to it's features....turning it back in is very disappointing, but I'm going to have to go with something else b/c it's obvious that these phones have a issue that Samsung or Sprint are not willing to deal with. I would feel more comfortable about keeping it if there were an article or message out there from either Samsung or Sprint saying they're looking into fixing the problem......but as of today 5/8/2015, nothing has been said. If you're reading this and wondering should you get the galaxy s6 or the edge, do yourself a favor and get another phone. I can say in my research the drop calls issue has been across the board with all carriers so it's safe to say that it's something dealing with the phone itself rather than the carriers.
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I know how you feel. I boxed mine up to return today. Nice phone, the camera is the best I've ever seen, but if it doesn't function as a telephone properly its game over. Why couldn't they get this right? I've just taken delivery of an Honor 6 plus. Don't laugh! Its pretty dam good.
Just to add my bit, I own a int'l version and I live in India.
I am also facing a lot of call drops since the day I have bought my phone. I do not have LTE in my region and this thing happens on 3g as well. The network handoff is awful in my opinion as the calls are dropped frequently while driving. This thing never happened with my previous device. ?
I have a same problem, I'm on T-Mobile , daily getting 5-7 dropped calls, they're going to switch my sim card, lets see what happens next.
I have this same problem in the UK on the 3 network. I have had new simcardsx 3, Home Hub network booster, 2 new phones and still the problem persists.
I get constant dropped calls, poor sound quality calls and many missed calls without missed call notifications.
If i switch back to my old Note 3 with same network I have no problems.
Answer = definately the S6 phone thats at fault.