Atrix does not hold power? - Atrix 4G Q&A, Help & Troubleshooting

I'm aware that the phone is hard to power on after it dies completely, so please consider this:
- Motorola Wall charger does not charge the phone. If I insert the plug into the Atrix slowly the green light turns on, if I finish inserting the light turns off.
- Phone charges on my laptop with various USBs (green light is on) but never powers
- Motorola Wall charger works because it charges my Captivate
- I figured out a way to leave the phone at an angle where it could charge with the Motorola wall charger not placed in all the way (because otherwise it would pop back out). It didn't charge the phone.
I got the phone 4 days ago, and I rooted it 2 days ago, but I highly doubt that is an issue here. I ordered it from Amazon.
Any ideas?

Call Motorola support. They do actually answer in a reasonable time.
Failing that, might need to be returned.

Related

[Q] Atrix Not Powering Up

I let my battery die off this morning til I got home. I plugged it into the wall and tried to boot up. I got the green light to flash but then nothing. I pulled the battery out and even left it charging for a few hours. Still, the phone does not power up. The green light turns on for a bit and then off. I haven't done any mods to the phone...
Any idea what is going on? Or perhaps how I can fix this? Any help would be great.
Weird. I had it plugged in my Energizer Ps3 controller stand (it has two usb outputs) which was giving me the issue before. I finally plugged it in to the wall and it boot up fine. I guess the PS3 stand may be faulty...
busydoinnothin said:
I let my battery die off this morning til I got home. I plugged it into the wall and tried to boot up. I got the green light to flash but then nothing. I pulled the battery out and even left it charging for a few hours. Still, the phone does not power up. The green light turns on for a bit and then off. I haven't done any mods to the phone...
Any idea what is going on? Or perhaps how I can fix this? Any help would be great.
Click to expand...
Click to collapse
Use the charger that came with your phone.
If you do a google search, you will see that the droid x and droid 2 also have this same issue.
next time it happens, pull the batter and SD card. wait a minute or two, put in the sdcard and battery, then plug in the WALL charger. It will power on the phone and boot it up.
has happend to me twice - so now i just never turn off my phone rebooting it is also touch n go to be honest... the phone is sooo sensitive!
The phone's not sensitive...it requires an 800mA charger (0.8A). If you connect it to something less it doesn't have enough power to charge the device. If you let it sit long enough it *WILL* charge it...but it'll probably take a day to have enough juice to start up. If you let the battery drain completely it usually won't turn on until there's like 15% or more battery charged. Charging 15% battery on a 400mA charger (which could very well be the level your PS3 charging stand outputs) would probably take like 7 hours.
Thanks for the info, everyone!
I'm sorry for the bump, but this has happened to my mother's Atrix that I gave her just 2 days ago.
She found it turned off, wouldn't power. I figured it wasn't charged so I'm trying to charge it on the wall adapter that it came with but no green light. I've put it on my laptop and the green light appears.
It's not turning on though...can someone reassure me that if the light turns on, it WILL power eventually?
Same problem here
Lancered said:
I'm sorry for the bump, but this has happened to my mother's Atrix that I gave her just 2 days ago.
She found it turned off, wouldn't power. I figured it wasn't charged so I'm trying to charge it on the wall adapter that it came with but no green light. I've put it on my laptop and the green light appears.
It's not turning on though...can someone reassure me that if the light turns on, it WILL power eventually?
Click to expand...
Click to collapse
hello man, i have the same problem you have, did you find out something useful???

[Q] Dead Photon won't charge? (SOLVED)

Yesterday I let my phone die (low battery > powering down) and it stayed dead for 30 or so minutes. I plugged it into my wall charger and nothing happened. It didn't boot up, and there was no LED light.
I plugged it into USB and got a WHITE light, but it didn't charge. Even if I remove the battery I still get the white light when it's on USB.
I tried leaving my phone on the wall charger overnight, nothing happened.
I left it on USB for 4 hours, still nothing happened.
To sum it up:
Plug it into wall charger: Nothing happens, no LED
Plug it into wall charger with battery in: White LED
Plug it into wall charger with battery out: White LED
Nothing will charge it. I tried 2 USB cables and 3 wall chargers. I know they all work because I also used them to charge my replacement phone.
Returning to Sprint is NOT an option (I live in Canada)
What can I do to fix this?? The phone is less than 2 months old
MooseV2 said:
Yesterday I let my phone die (low battery > powering down) and it stayed dead for 30 or so minutes. I plugged it into my wall charger and nothing happened. It didn't boot up, and there was no LED light.
I plugged it into USB and got a WHITE light, but it didn't charge. Even if I remove the battery I still get the white light when it's on USB.
I tried leaving my phone on the wall charger overnight, nothing happened.
I left it on USB for 4 hours, still nothing happened.
To sum it up:
Plug it into wall charger: Nothing happens, no LED
Plug it into wall charger with battery in: White LED
Plug it into wall charger with battery out: White LED
Nothing will charge it. I tried 2 USB cables and 3 wall chargers. I know they all work because I also used them to charge my replacement phone.
Returning to Sprint is NOT an option (I live in Canada)
What can I do to fix this?? The phone is less than 2 months old
Click to expand...
Click to collapse
Your battery has been drained out completely.so you will need to boost up your battery.either connect your battery to a compatible battery charger or do following step
take one of your usb cable and cut it. you will get four wires. you will need red wire and black wire. Take out the photon's battery and connect the red wire to (+)positive terminal and black wire to (-)negative terminal of the battery as indicated on the battery.now connect it to your wall charger and let it charge for 15-20 min and after charging insert the battery in your photon and charge like normal.
Huge thanks! Worked great, my Photon is back up and running! I stripped the cable I had from an old audio player and connected it like you said (the (+) and (-) are the outermost terminals).
I'm going to invest in a standalone wall charger for the battery now, as well as tell Tasker to turn off my phone at a reasonable 10% battery so it doesn't completely die.
Thanks again for the help!
deepak251146 said:
Your battery has been drained out completely.so you will need to boost up your battery.either connect your battery to a compatible battery charger or do following step
take one of your usb cable and cut it. you will get four wires. you will need red wire and black wire. Take out the photon's battery and connect the red wire to (+)positive terminal and black wire to (-)negative terminal of the battery as indicated on the battery.now connect it to your wall charger and let it charge for 15-20 min and after charging insert the battery in your photon and charge like normal.
Click to expand...
Click to collapse
thanks man... your post has been real help for my photon...
k4trozz said:
thanks man... your post has been real help for my photon...
Click to expand...
Click to collapse
Proud that it helped..
But remember not to overcharge your battery with this method this is only for boosting the battery. don't charge for more than 15-20 min.
having a very similar problem as op but...
Hey wuddup fellas,
I'm a long time lurker, first time poster. Well, never really had to until now. Anyways, Im having a VERY similar problem as the OP but with the difference that my white LED only comes on for a short amount of time when connected via usb, maybe a couple mins max. Not to mention, for some reason, the white LED only comes on when connected to a specific usb port... I got 3 on my laptop (1 on left, 2 on right) and it only comes on when attached to the 1 on the left.
Lead up to failure: I was on texting when the 5% low battery pop up showed itself. I usually get 10mins before it dies so I didnt sweat it. Then, a few mins later it died. Ok, np, I'll just connect the charger wait a sec and we'll be good to go... Guess again, when I plugged in the charger, the charging indicator didnt come on, which I thought weird. Maybe its super dead, I'll just wait a few mins and it should be able to turn on... Nope, nada. So, I pop in the extra battery I got... Same thing happens to that one! Now I'm at a loss.
I read a few forum posts around the interwebs that sound along the same lines of whats going on with my phone. This post turns out to be the closest, so I try and jump start my batteries... Again, nada. Another post says I need to charge the battery out of the phone. So, I Amazon a standalone charger for the batteries. Throw one on the new charger, battery is completely dead, takes a few hours for it to charge. Throw the newly charged battery in the phone... nothing. Charge and throw the 2nd one in... Again, NOTHING!
Now the white led wont come on anymore. Which I guess it wouldnt need to cause the batteries are fully charged. But now I got no clue where to go... please if someone has any insight, i'd greatly appreciate it.
I can only charge from the car charger a very old laptop and by computer if a hdmi monitor is pluged in to the photon.
The laptop has a dead cmos battery so it sites at the hit F1.
Sent from my MB855 using xda premium
k4trozz said:
thanks man... your post has been real help for my photon...
Click to expand...
Click to collapse
Same problem, charged with wire, but after that when i put battery back no usb connection and does not charge with AC adapter
deepak251146 said:
Your battery has been drained out completely.so you will need to boost up your battery.either connect your battery to a compatible battery charger or do following step
take one of your usb cable and cut it. you will get four wires. you will need red wire and black wire. Take out the photon's battery and connect the red wire to (+)positive terminal and black wire to (-)negative terminal of the battery as indicated on the battery.now connect it to your wall charger and let it charge for 15-20 min and after charging insert the battery in your photon and charge like normal.
Click to expand...
Click to collapse
Sorry to wake up this thread, but I'm having a similar problem and tried the wire method. When I plug into the computer I get the same white light, but I also get the white light when I plug into the wall. After trying with the wire, I plugged into the computer and pressed the power button. The light turned green, but the screen still didn't come on.
do you have spare battery from any other mobile.just take it and connect two wire + and - to the spare battery then other end to the photon phone pins using crocodile clips with same + and - symbol just double check before connecting don't connect reverse only connect to two pins then try to turn on and post your reply..
Motorola Photon Q, Dead. Fixed easy
I did as some suggested above, but without removing the battery. After removing the back, I just unscrewed the (+) and (-) screws on the battery, lifted up the battery tab, then clipped small alligator jumpers directly onto the battery tabs. I connected a power source of 4.35v until the battery read 3.77v, then removed the power. Then I started charging it with the standard wall charger and it powered up -- now working great.

[Q] Will not turn on.

Ok. So it's been a while since I've been on the forum, considering my Atrix 4G kind of died last October (I believe). And I figured I'd see if anything new has come out in the community to possibly save my phone.
It all started one afternoon. My Atrix had a low battery, so I plugged it into the wall charger and took a nap. I awoke to a phone that will not turn on. No LED when connected to stock wall charger. solid green LED when connected to a computer, but still won't turn on. I have tried a spare battery from Motorola, still nothing. I have created my own Dev cable, but had strange results. As soon as I made the extra connection, making the cable a "Dev cable", the solid LED turned off and nothing happened.
Any ideas folks? Bad part? Completely bricked? Is getting a new logic board my only option?

Droid Razr won't charge or turn on

I plugged in my razr before I went to bed. I've been using a HTC plug and cable for the last few months no problems. Woke up this morning and battery was at 5% and then the phone died completely soon after. I plugged it in using my original motorola plug and cable. The dual core screen came up and then the battery level said 0% and it looked like it was charging. It died again after about half an hour. Now nothing will get the phone going. I also tried the hard reset (Power and volume down). The phone is unrooted and hadn't been updated to Jellybean yet.
Any ideas what I can try?
razzrrrr
cathain said:
I plugged in my razr before I went to bed. I've been using a HTC plug and cable for the last few months no problems. Woke up this morning and battery was at 5% and then the phone died completely soon after. I plugged it in using my original motorola plug and cable. The dual core screen came up and then the battery level said 0% and it looked like it was charging. It died again after about half an hour. Now nothing will get the phone going. I also tried the hard reset (Power and volume down). The phone is unrooted and hadn't been updated to Jellybean yet.
Any ideas what I can try?
Click to expand...
Click to collapse
Try using the correct charger and charge it for about an hour, thats the first thing I would try. How long is the htc cable you're using because the longer the cable the slower the charge.
I have tried multiple different chargers with no joy. I think the problem is with the connection. When I plug a charger in the white charging light flashes briefly for a second. I checked the connection for dust and it looks clear?
Try Booting into bp tool or hw diag (hold vol up and vol down then press power should see black screen with white text vol down moves cursor vol IP selects) the phone should charge if left in one of these modes (if you can even make it this far without the bat dying that is). if that don't work could try disassembling then charging the battery directly (never tried this its only an idea try at you own risk)
My xt910 razr maxx has suffered exactly the same fate overnight. Worked fine yesterday now it's dead with the only sign of life from the white led when attaching the moto usb charger. Phone wasn't run flat prior to this. Baffling
jdjdj2001 said:
My xt910 razr maxx has suffered exactly the same fate overnight. Worked fine yesterday now it's dead with the only sign of life from the white led when attaching the moto usb charger. Phone wasn't run flat prior to this. Baffling
Click to expand...
Click to collapse
I don't even get the white light when I plug mine in any more! Have you tried the suggestions above?
cathain said:
I don't even get the white light when I plug mine in any more! Have you tried the suggestions above?
Click to expand...
Click to collapse
Yes I have and no button combination produces as much as a glimmer. I've had the back off and checked the battery for charge, it shows 4.3 volts so it's not that. Something has failed catastrophically I fear.
Check the battery's cable that connects to your phone.If that cable was broke,you can just see the battery level but without charging it.
Sent from my XT910 using xda app-developers app
I've read around this a little now and have invested £3 in a Motorola Factory Cable of fleabay which hopefully will resolve the issue. Due to be delivered next week so I'll keep you posted......
Well got the factory cable and tried it holding the vol down button. Nothing. Took the back off the phone and checked the voltage of the battery 2.75v. Removed the battery and tried the factory cable with vol down. Still nothing. Reinstalled battery and left charging off a pc overnight, this morning it had risen to 2.83v. Starting to think that this phone has had it
Cut the end off a micro usb cable, exposed the wires and connected the red and black to the battery terminals then plugged it into the moto wall wart. Left it until fully charged....volt meter read 5.1v, the output of the charger. Disconnected and checked charge, 4.2v out of the battery.
still dead. Nothing. No red moto screen, no recovery nothing. Something else must be amiss. All I get is a brief white led flash when I plug in the standard charger cable.
anyone have any ideas where to go from here other than the skip?!
Just resurrecting this thread in the hope someone has found a solution....
I still have a brick which is unresponsive to two factory cables plugged into my PC with and without the battery in.
Trouble is I've got pictures on there I'd like to recover if possible which causes me to persist with this troublesome device!
http://forum.xda-developers.com/showthread.php?t=2431617
I access the boot menu by holding both vol up and down, and pressing the power button (hold for ~2 seconds, and release the power button, while still holding vol +/-. Volume down will only send you to APFastboot. Check out the post, I encountered the same problem. The final method I tried was the winner. Good luck, and let me know if you have any questions.
Thanks for that, I'll certainly give it ago when I get a free hour one evening this week. I am concerned though that the factory cable doesn't work, I was under the impression that the phone should at least respond to its connection in some way - it doesn't even when vol-is depressed when connecting to pc.
The only response I get from the phone is a brief flash of the white led as the usb cable (factory or charging) is connected to it.
That indicates that there isn't any power management remaining on the phone, and the battery is pretty weak. You'll need to get the battery charged up manually. After you flash with the last method I used, you should be able to reconnect the battery and charge the phone all the way up before booting. Sounds like you're having the exact same problem I did.
Sent from my XT912
Really , Really wanted this to work but it doesn't look promising.
Made the USB charge cable as described (white and black twisted together to -ve, red on its own to +ve). Battery removed from phone, usb on charge cable connected to PC.
5 Volts found at the battery connection terminals. Original Moto Data cable connected to phone then PC. White LED flashed on for slightly longer than before then off. No response from phone - nothing on the screen or vibration with or without any combination of Vol- and vol+.
Battery refitted and charge lead attached to terminals as above to charge from PC. Now reading 4V across the terminals charge lead plugged in, 3.84V cable unplugged so presumed charged.
Still no response other than the brief white LED from the phone with either the Data or Factory cables and Vol-(or any other Vol configurations).
Any ideas???
I assume you tried pressing and holding all the buttons, for five or ten seconds, or even a little longer, to try a full reboot. Beyond that, I wish I could help more. I'm slap out of ideas. This was the last step for me (as the solution usually is). The main board might have had it, though I don't have a clue why.
Sent from my XT912
I'm thinking dead mobo too. When it died it did so overnight without provocation - no flashing or tinkering, it was left on the kitchen sideboard and found dead in the morning. oh well I've tried. many thanks for your help:good:
Glad to try and help. I guess it's time to move on to the next device! Let us know if the phone sporadically decides to work, or you figure out a solution!
Sent from my XT912
This might work
jdjdj2001 said:
Really , Really wanted this to work but it doesn't look promising.
Made the USB charge cable as described (white and black twisted together to -ve, red on its own to +ve). Battery removed from phone, usb on charge cable connected to PC.
5 Volts found at the battery connection terminals. Original Moto Data cable connected to phone then PC. White LED flashed on for slightly longer than before then off. No response from phone - nothing on the screen or vibration with or without any combination of Vol- and vol+.
Battery refitted and charge lead attached to terminals as above to charge from PC. Now reading 4V across the terminals charge lead plugged in, 3.84V cable unplugged so presumed charged.
Still no response other than the brief white LED from the phone with either the Data or Factory cables and Vol-(or any other Vol configurations).
Any ideas???
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=QfT2Bejkcdk&feature=youtube_gdata_player
I am not sure if you already watched this video, its for droid razr maxx, charging a dead battery and works perfectly for droid razr too.
My droid razr was exactly in same condition, white light and no charging, did not power up, completely dead.
I popped open the back case, connected the modified usb cable wires to the positive (Red wire) and negative (black wire) ends of the battery and let it charge (stay connected) for one hour. Then i pressed vol up+ vol down + power button. And my phone switched on.
If only your battery is dead, this should work.

[Q] TP2 wont charge but LED is amber (replaced charger, battery and usb)

Good morning all, :laugh:
I have this weird problem with my HTC touch pro 2...
A couple of years ago i bought 2 of these phones and i actually never used them until 2 weeks ago. (so brand new)
This, because i decided to flash them with android NAND ROM's which seemd to be working fine up until one point where i got this issue.
Some background info about the phone:
Both of them are HardSPL unlocked, have WinMo removed and instead have Anrdoid 2.3.7. installed. (which is working fine btw)
At first both of the phones seem to run fine and both of them where able to charge.
After a week of using the phones one of the phones stopped charging. (i tested some VOIP app from Aastra)
When the phone was powered on and the charger was plugged in, the Amber LED was lid but the battery was still draining... altho in the Android menu it stated "AC - adapter, Charging".
Because the charger i use is the original HTC charger which is brand new and so is the USB cable my first thought was.. well the battery could be defective since it has been in the box for some years..
At this point i changed the battery from one phone to the other to see if it would charge, but no luck still the same issue.
Then i replaced the AC adapter and USB cable with the ones from the other TP2, since that phone was charging fine...
Also no luck, the TP2 was still showing a Amber LED but did not charge at all.
After this i tried plugging in de USB cable in my PC to see if the PC would charge it, but as i expected, again no luck.
Then is switched off the phone and plugged in the AC adapter, the LED goes to Amber which indicates charging.
But now the weird thing, when i unplug the cable the LED remains amber !
And then the even MORE weird thing.... when i at this point remove the battery, wait 30 seconds and re-insert the battery the LED becomes amber right away !!
And when i trie to turn on the phone it does nothing, there is no respons at all to pressing the power button...
Just that amber LED....
Then i tried removing the SD-card and SIM, left the battery out for over an hour and tried to re insert the battery, but still the amber light goes on The AC-Adapter is not plugged in at this point !
At this point i was not sure anymore what to do, so i disassembled the phone to look if there was some bad / loose soldering on the USB plug.
But sadly enough i could not find any bad or loose soldering points, i also was not able to find any burnt or other bad looking circutes.
Then i reassembled the phone and made one last attempt to re-insert the battery, then the LED did not start to illuminate !
So for a verry short period of time i had good hopes that it was oke now... but then i plugged in the AC-adapter, the LED was amber again..
But the phone again will not turn on, and when i remove the battery and re-insert it it still shows the amber LED without the AC-adapter plugged in...
Right now i am at the point where i am not sure what to do anymore.
I was wondering if any of my fellow XDA visitors have experience with such an issue, or maybe even know a fix for this..
Some ideas to test or how to fix this are verry welcome ! :good:
BR Maikel
maikel049 said:
Good morning all, :laugh:
I have this weird problem with my HTC touch pro 2...
A couple of years ago i bought 2 of these phones and i actually never used them until 2 weeks ago. (so brand new)
This, because i decided to flash them with android NAND ROM's which seemd to be working fine up until one point where i got this issue.
Some background info about the phone:
Both of them are HardSPL unlocked, have WinMo removed and instead have Anrdoid 2.3.7. installed. (which is working fine btw)
At first both of the phones seem to run fine and both of them where able to charge.
After a week of using the phones one of the phones stopped charging. (i tested some VOIP app from Aastra)
When the phone was powered on and the charger was plugged in, the Amber LED was lid but the battery was still draining... altho in the Android menu it stated "AC - adapter, Charging".
Because the charger i use is the original HTC charger which is brand new and so is the USB cable my first thought was.. well the battery could be defective since it has been in the box for some years..
At this point i changed the battery from one phone to the other to see if it would charge, but no luck still the same issue.
Then i replaced the AC adapter and USB cable with the ones from the other TP2, since that phone was charging fine...
Also no luck, the TP2 was still showing a Amber LED but did not charge at all.
After this i tried plugging in de USB cable in my PC to see if the PC would charge it, but as i expected, again no luck.
Then is switched off the phone and plugged in the AC adapter, the LED goes to Amber which indicates charging.
But now the weird thing, when i unplug the cable the LED remains amber !
And then the even MORE weird thing.... when i at this point remove the battery, wait 30 seconds and re-insert the battery the LED becomes amber right away !!
And when i trie to turn on the phone it does nothing, there is no respons at all to pressing the power button...
Just that amber LED....
Then i tried removing the SD-card and SIM, left the battery out for over an hour and tried to re insert the battery, but still the amber light goes on The AC-Adapter is not plugged in at this point !
At this point i was not sure anymore what to do, so i disassembled the phone to look if there was some bad / loose soldering on the USB plug.
But sadly enough i could not find any bad or loose soldering points, i also was not able to find any burnt or other bad looking circutes.
Then i reassembled the phone and made one last attempt to re-insert the battery, then the LED did not start to illuminate !
So for a verry short period of time i had good hopes that it was oke now... but then i plugged in the AC-adapter, the LED was amber again..
But the phone again will not turn on, and when i remove the battery and re-insert it it still shows the amber LED without the AC-adapter plugged in...
Right now i am at the point where i am not sure what to do anymore.
I was wondering if any of my fellow XDA visitors have experience with such an issue, or maybe even know a fix for this..
Some ideas to test or how to fix this are verry welcome ! :good:
BR Maikel
Click to expand...
Click to collapse
I had a tp2 do something similar to this after it was hit with a power surge. Data would work, but no charging. Sadly the best suggestion at this point is to get a battery charger off ebay for like $5 and/or look for a replacement phone on Ebay/Craigslist. If the chip controlling the usb port is damaged it may work partially, and there is no way to repair it.
wizardknight said:
I had a tp2 do something similar to this after it was hit with a power surge. Data would work, but no charging. Sadly the best suggestion at this point is to get a battery charger off ebay for like $5 and/or look for a replacement phone on Ebay/Craigslist. If the chip controlling the usb port is damaged it may work partially, and there is no way to repair it.
Click to expand...
Click to collapse
The chargers i got seem to be fine since i can charge my other TP2 with both of the chargers and cables.
I guess my only option is to leave it be.. cry... and move on with life...
Maybe, someone else has an other idea...
maikel049 said:
The chargers i got seem to be fine since i can charge my other TP2 with both of the chargers and cables.
I guess my only option is to leave it be.. cry... and move on with life...
Maybe, someone else has an other idea...
Click to expand...
Click to collapse
If you have a known good fully charged battery, and you can't make the phone work with it, then you sadly are probably out of luck.
That is a hardware failure, or a software failure requiring something along the lines of a jtag repair.
I was reading the text as though the phone would turn on with a charged battery, but wouldn't recharge the battery. I guess I misunderstood.

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