I am hoping one of you guys might have an address for Dell's customer service for the UK. My Streak has been away for over a month and it looks like UPS might have lost it but I am having no luck with the phone lines- it seems there is only one person who can chase the tracking details(!) and he is off for a week...
I have looked all over the Dell UK site and cannot find an actual email address for support only forms to submit.
Anyone have a similar story or any idea how long Dell give themselves to repair a unit - for instance if this was a PC purchased from my company we would have replaced it by now!
I'm not sure if they sent it to Dell (I'm pretty sure they did) but both times I sent my Streak in for repair through Best Buy it took at least a month. I think it takes Dell a long time to get the parts for repair. Not sure why, though.
Sent from my Dell Streak using XDA Premium App
Yep I don't mind if it takes a while to repair normally, what worries me in this case is they don't know where it is!
Related
Dell recently sent me a replacement streak for an issue I was having. They sent me a full retail box replacement. Unfortunatly, I cannot find the synch cable and AC charger.
If I send the old one back without a charger and cable will I get "charged"?
No, they only want you to send back the phone, you can keep the rest.........I talked to a couple of Dell reps about this. You don't even need to send the battery or the SD card if they sent you ones with the new phone.
digthemlows said:
No, they only want you to send back the phone, you can keep the rest.........I talked to a couple of Dell reps about this. You don't even need to send the battery or the SD card if they sent you ones with the new phone.
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Damn, sweet deal.
The second rep I spoke with @ Dell was absolutely incredible. She was fantastic.
The First rep was horrible. Unhelpfull, nasty hillbilly twang and she kept tring to convince me that saving contact info to the SIM save address, birthdays, info, ect. . I tried to explain to her how data was kept on a SIM but I guess that was far above her paygrade...
NEways, thanks for the info dig-
Did you get a return shipping label? I got a replacement streak a while ago, but there was no return shipping label. I've still got my old one. I had emailed dell, but they never replied.
I am too hoping to get my replacement Streak in next week.
Is it required to return the old streak to dell at all, do they charge if I won't.
Mine screen broken such that I cannot even hard reset it before sending it back to Dell.
Dell has sent me a full retail replacement as well... and without a return shipping label!! Had the replacement for nearly a month now (untouched) and heard nothing from dell yet. Is it safe to say tht I am now the owner of two fully functional streaks? (o:
Sent from my Dell Streak using XDA App
troybklyn said:
Dell has sent me a full retail replacement as well... and without a return shipping label!! Had the replacement for nearly a month now (untouched) and heard nothing from dell yet. Is it safe to say tht I am now the owner of two fully functional streaks? (o:
Sent from my Dell Streak using XDA App
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I need to call a get my free Streak then.
I just got my second replacement and its been dropped all over earth. I send a cratchless one in and got one that doesnt say fully chraged, so they just sent me another and its a peice of **** ........... im calling for a third son of a ............... ugh im pissed
Not free Streak
CyberGhos said:
I need to call a get my free Streak then.
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Just got my replacement Streak today, no return label, but I can't say it is free, the replacement order status is still in processing, will check on Monday if it changes. If it goes to complete/delivered I will get charged for $250
Dell will send the return label by mail - I received mine yesterday! )0:
Sent from my Dell Streak using XDA App
ok so i know that i can get my phone replaced for free through the blacktie protection program from best buy but does the fact that i have streakdroid on it affect that? i am not sure if i need to go back to the stock rom or if they will even care. if anyone knows please let me know.
If you can revert it to stock, I would do so. That way all your bases are covered.
Yes, revert back to stock, Best Buy would not accept that because it is rooted.
Sent from my Dell Streak using XDA Premium App
I cracked my rooted dell streak and sent it to them as is. I thought f them the software has nothing to do with a cracked screen..... And now the sad part, I was without my phone for 43 days, they "lost it" at the service center and my local store wasnt too helpful on getting me a new one. It took 4 calls to the corporate office multiple stops in the store and me almost dragging a geeksquad guy out of the store before they junked my phone so I could get a replacement. Then when I finally the paperwork they dont carry the streak anymore so I had to get back on the phone with corporate with the reginal manger standing next to me before they would get me a streak. It was a nightmare and I cancelled the blacktie once I had my phone in my possesion. Dell doesnt make replacment parts for the streak they cant get a new lcd screen. I hope your experience is better than mine.
Sent from my Dell Streak using XDA App
Hi Guys,
Just windering if anyone is waiting for the Replacement Unit. I have been waiting for y Unit since January 18th,2011 and so far Dell Support have no idea to resolve the issue.
The have order the Exchange for more then 10 Times and when i call back to check the status their system shows its pending.
I just kind of shocking how Dell Support works, I work myself in the support and Customer Satisfaction is always first priority but i guess in Dell Books you buy something from them and you are on your own.
Is anyone out there having the same problem i do. Please share your thoughts and let me know if there is any tricks to get the Bloody Support send me a Device.
umar.ranjha said:
Hi Guys,
Just windering if anyone is waiting for the Replacement Unit. I have been waiting for y Unit since January 18th,2011 and so far Dell Support have no idea to resolve the issue.
The have order the Exchange for more then 10 Times and when i call back to check the status their system shows its pending.
I just kind of shocking how Dell Support works, I work myself in the support and Customer Satisfaction is always first priority but i guess in Dell Books you buy something from them and you are on your own.
Is anyone out there having the same problem i do. Please share your thoughts and let me know if there is any tricks to get the Bloody Support send me a Device.
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Click to collapse
I take you already have an order #?
you can check your status online here
https://support.dell.com/support/order/GlobalOrderHome.aspx?c=ca&cs=cadhs1&l=en&s=dhs
What I will do next is call Dell mobility directly and ask to talk to a supervisor right away. Tell him/her that you've been waiting for your replacement unit for 3 months and you demand a next day shipping or you take them to a small court claim
Do you think i have not done that already??
In three months i was told several different case numbers and plenty of dispatch numbers. I guess my Issue will be the longest in the Dell Streak support when it comes to read and follow up.
One thing i dont understand about Dell Support is:
" Sir i know it's been Delayed and i apologized for the inconvinience"
Well screw you Mr. Manager put yourself in my pants and tell me how it feels.
Finally send it to unresolved customer support i am 100% sure they are not going to do ****. But lets wait and see......
umar.ranjha are you in the USA? Have to ask before I give my story, don't want to rub salt into your wound if you are not in the USA.
That sucks. Only thing I can recommend is keep calling, asking for different supervisors.... Eventually, someone will do something to help.
I had a great experience with dell in the us. My streak was completely useless and broken out of the box straight from dell. They overnighted me a replacement and that was that
Sent from my Dell Streak using Tapatalk
Strange. I am in the US, I called Dell Moblicity, was on the phone/hold for a total of under an hour. Got replacement phone and battery about a week later, shipped the other one back. This was about a month ago.
No problems.
Perhaps outside the US its not nearly as easy.
Sent from my MB860 using XDA App
umar.ranjha said:
Hi Guys,
Just windering if anyone is waiting for the Replacement Unit. I have been waiting for y Unit since January 18th,2011 and so far Dell Support have no idea to resolve the issue.
The have order the Exchange for more then 10 Times and when i call back to check the status their system shows its pending.
I just kind of shocking how Dell Support works, I work myself in the support and Customer Satisfaction is always first priority but i guess in Dell Books you buy something from them and you are on your own.
Is anyone out there having the same problem i do. Please share your thoughts and let me know if there is any tricks to get the Bloody Support send me a Device.
Click to expand...
Click to collapse
Are u from India? I can help you out.
Guys,
I am not sure if this is good or bad news for me. I talked to Dell rep and said my screen was cracked when i got out of my car with tight jeans on and the phone in the pocket (but i actually dropped it from a foot high) i finally convinced him it is not physical damage.
So he is sending in a replacement on ONE CONDITION: If they find my phone physical damage, then the dell collection guys are going to call me and charge me 250 USD for replacement.
So my Question is:
1) I haven't gave them any credit card info. So how could they charge me as they have my broken phone with them and the replacement with me?
2) I brought it from Dell.com in APril so could they charge my credit card without my authorization for that price if i hesitate to pay?
They asked me to ship the old one back in 2 weeks, so if i delay by 4 weeks, are they going to charge me even if i have a excuse??
They approved my Streak Guys, but i dint want them to ship the replacement yet until i call them back for it. I am out of town so just wanted some bad help from the great GURU's here on XDA..
Any help greatly appreciated..
Thanks,
Raj
They have your credit card information from when you originally purchased the Streak. They will use that to bill you for the replacement Streak if they find physical damage. If you don't send the old Streak back in the time frame they specify, they will bill you for the replacement Streak.
Strephon Alkhalikoi said:
They have your credit card information from when you originally purchased the Streak. They will use that to bill you for the replacement Streak if they find physical damage. If you don't send the old Streak back in the time frame they specify, they will bill you for the replacement Streak.
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Click to collapse
Ok, my streak 5 earpiece is also not working i cant hear anyone unless i am on a speakerphone or headphones. So with this, don't i hold enough water to fight it with my Amex card if they bill it unauthorized?
just looking at all the options and the worst case senario
Thanks,
Raj
You can fight it, but if Dell determines that there is physical damage, you will lose. In agreeing to the exchange, you agreed to Dell's terms and conditions for the exchange. All Dell has to do is send their information to AMEX if you file a chargeback and AMEX will side with them.
Dell's TOS overrides AMEX's TOS.
I broke my Streak 5 yesterday also
In my jeans pocket and I bumped into a table. Simple as that. First phone I have ever broken. Didn't crack the glass, just the LCD underneath.
I want a dual core phone, but the Note isn't out yet, the Prime is really too small for my tastes, the SII doesn't excite me... I don't know. I bought an LCD assembly online and going to try to replace myself. I have replaced several iPhone and HTC screens for clients, so shouldn't be a problem (I hope).
Of course after reading this post, I might want to call Dell mobility and see if they will just send me another.
It doesn't seem like they could tell if there was physical damage unless there is a built in shock sensor or something (I have heard that Apple is planning on putting one in iPhones soon), or if your little fall dented or dinged it. Even then, scuffs could be normal wear and tear I would think...
Sent from my Dell Streak using Tapatalk
I did end up calling Dell Mobility and they said the same. They will advance replace my Streak and only charge if they determine it is due to user abuse. I figure at that point I would have to either dispute it or ask for my broken Streak back and replace the screen myself.
If I have to give Dell another $250 for my Streak, I would want something for it, not a freaking refurb.
I've been dealing with Dell the last couple of days to get mine replaced, and had no problems, except they still show "Best Buy" as the official owner of my phone. Apparently there is a separate department that transfers ownership that is closed, and they keep telling me to call back tomorrow, which I do, only to find out that they are still closed...
The call center appears to be in India, and there are apparently some major holidays going on. I can live with that...
Sent from my Dell Streak using Tapatalk
Hey, which rom are you guys gonna flash back to before you send it back?
Sent from my Dell Streak using Tapatalk
They both should go back to carrier-branded stock ROMs. How current that ROM is should make no difference.
I think I'm gonna put 1.6 on it, just to play with it.
Sent from my Dell Streak using Tapatalk
My exchange went through, they are sending my new Streak. I just flashed the 353 rom for AT&T. No root, no nothing. No fun!
Sent from my Dell Streak using Tapatalk
prudviraj said:
Guys,
I am not sure if this is good or bad news for me. I talked to Dell rep and said my screen was cracked when i got out of my car with tight jeans on and the phone in the pocket (but i actually dropped it from a foot high) i finally convinced him it is not physical damage.
So he is sending in a replacement on ONE CONDITION: If they find my phone physical damage, then the dell collection guys are going to call me and charge me 250 USD for replacement.
So my Question is:
1) I haven't gave them any credit card info. So how could they charge me as they have my broken phone with them and the replacement with me?
2) I brought it from Dell.com in APril so could they charge my credit card without my authorization for that price if i hesitate to pay?
They asked me to ship the old one back in 2 weeks, so if i delay by 4 weeks, are they going to charge me even if i have a excuse??
They approved my Streak Guys, but i dint want them to ship the replacement yet until i call them back for it. I am out of town so just wanted some bad help from the great GURU's here on XDA..
Any help greatly appreciated..
Thanks,
Raj
Click to expand...
Click to collapse
when you get the refurb take the broken screen off your phone put it on the refurb and send that back and keep the good screen on your phone.
Just call your credit card company and tell them you lost your card and would like it cancelled and a new one issued. If you're not poor, you have more than one way to access your money, and can live without a card for a week or two.
I'm picking up a dell streak on Thursday. The problem is that the usb port on the phone is bad. Has anyone replaced this? Or does anyone know of a guide or anything like that? Any help is great.
Sent from my SGH-T839 using xda premium
There is a post in the general area about someone who just dropped their Streak (broken screen) and is going to change phones. You may want to connect.
Ya I changed mine in Singapore. At Mobile Phone repair shop. Cost $80SGD, took them about 2 hours.
Well i had to replace motherboard at the same situation. Wasnt too bad, looked a lot of videos on you tube. 3 hrs of fear was it. Motherboard costed like 140 eur and + shipping.
As this is old post, how did it go?
There are 'charger ports' for the Streak available on eBay for less than $20; they usually warn "soldering is required". I'd also be interested to hear if anyone has done this and how complex it was.