Scratch on Screen - Thunderbolt Q&A, Help & Troubleshooting

I have a screen protector on my phone and I accidentally had my phone and keys in my pocket and it made a small scratch through the screen protector on the phone. Does toothpaste work or is that an urban legend? Or should I try some of those Displex (or whatever it is called) products that take scratches off LCD screens (although I am not sure if it works well on touch screens), or if I need a replacement screen. Any advice would be appreciated! Thanks!
Sent from my ADR6400L using XDA App

If the scratches are fine, you can put a Zagg cover or similar vinyl-type cover on it. The soft vinyl fills in superficial scratches so well, you can't see them. If the scratches are deep & catches your fingernail, you probably have to replace the screen. I have seen the toothpaste trick used to buff car headlights, but I have no idea how well it works on a phone. If the scratches are deep & you're looking at replacing it anyway, you could try toothpaste since you really have nothing to lose. Good luck

The scratch is pretty small, my fingernail does not catch to it. What do you mean by Zagg cover? Like, one of their screen protectors or another product? I am going to a Verizon store to see if they might have any options or if they can to touch it up there, but I do not think they will be too much help so I look to XDA for advice, ha.
Sent from my ADR6400L using XDA App

Go to Best Buy & ask for a Zagg screen shield. They should have it for Tbolt by now. They're a pain to install, so you might consider paying the extra $10 or so to have the rep install it for you. That way, if it's not to your liking they'll redo it for no extra charge (even if they must open another package). Vinyl screen covers are soft & pliable and fill in superficial scratches kinda like a thick liquid, unlike cheap stiff screen covers. I did this with a phone that had some very fine scratches & areas that had rubbed against a case or something, and it all disappeared with the Zagg cover.
Sent from my ADR6400L using XDA App

Zagg screen protectors are great have used them on my last three phones . A little expensive but worth it (19.99 @ best buy) life time replacement and very hard to scratch. Not to hard to put on just like doing window tint. They are soft so they do occasionally stretch but keep the application kit and just rinse it off and reapply .
Sent from my ADR6400L using XDA App

Hmm, I might try the Zagg option since it seems to be the best option - are there any other things I can try or look into?

Do not use scratch remover you can easily do more damage than the scratch on it now . I have seen friends use it only to mess up their screen more .
Sent from my ADR6400L using XDA App

I see, I was worried because I know on LCD screens you can use scratch removers, but with touch screen phones I was afraid of if it would do more damage like you said. The more I look, I feel like I can sort of feel it slightly with my fingernail - it is one of those scratches that on a white screen you can see the multiple colors as you slowly turn the phone (hopefully I am describing this correctly because I normally stick at describing stuff). The screen protector is still on but I can tell this went through (my keys were in my pocket with my phone for like 3 seconds and when I realized this, I think in my panic to take the keys out so they wouldn't scratch the screen, I scratched the screen... Ugh, ha). Would that Zagg protector still be able to cover that sort of scratch?

You will proly still have some color distortion but it won't be as bad as what you see now. And a $20 vinyl screen cover is much cheaper than replacing the whole glass...unless you have a friend in the phone repair business.
Sent from my ADR6400L using XDA App

Thanks for your help! I am going to go to the Verizon store within the next hour or so and ask their opinion, and then go over to Best Buy and look at the Zagg... Would something like this: http://www.amazon.com/Verizon-HTC-Thunderbolt-Digitizer-Engraving/dp/B004ULQH34 be something I could do myself and replace, or would I need a Verizon or other phone retailer to install it for me?

Aup808 said:
Thanks for your help! I am going to go to the Verizon store within the next hour or so and ask their opinion, and then go over to Best Buy and look at the Zagg... Would something like this: http://www.amazon.com/Verizon-HTC-Thunderbolt-Digitizer-Engraving/dp/B004ULQH34 be something I could do myself and replace, or would I need a Verizon or other phone retailer to install it for me?
Click to expand...
Click to collapse
That is a new screen, not just a cover. You could install that yourself if you know what you're doing, but that means completely disassembling the phone & reassembling it. You might have a hard time finding a phone repair shop to do it, since you'd be asking them to use parts you bought online. Most places won't mess with parts bought from another retailer, and they are even more unlikely to warranty it. Verizon will definitely refuse to touch it. If you decide to replace the glass, just ask around for a good phone repair shop and pay them for everything (parts & labor) so you can get a warranty.

Related

scratches on the screen?

How does one go about removing them? I've done a google and XDA-Forums search and found that there are numerous answers all seemingly discounted by any number of people:
toothpaste, no good for capacitive screens
Displex sure, THEY say it's good for the TP2, but so many people say not
So, anyone have any ideas.
And, yes, I know, screenguards are great and the holy grail. I don't have one. So, please, I know I am asking for a cause that I probably could have prevented, but every time I put a screenguard on my device, it was much too mushy and I tried a lot of them.
Thanks in advance.
I would also like to know how to remove the scratches on the screen. The screen guards make the touch screen less sensative. Theres got to be some type of wax or something.
I've used the screen guard that came with my TP2 since day one. My screen is still pretty darn sensitive....
I have skinomi on my tp2 and although it takes alot of patience to put it works flawlessly...ive tried scratching it with keys and the thing just wont scratch!! its awesome..its a bit on the expensive side if you get the entire skin for the phone like i did but its worth the money in my opinion.
go to skinomi.com
I guess T-Cut might work, i used it on my dads samsung and it cleared up the screen some.
When i was a kid we used to wear swatch watches which always got scratched up, we used to use Duraglit made by Brasso which is a metal polish wadding...kinda like cotton wool with a light abrasive in it, which worked wonders!
Something with very light abrasive properties(like toothpaste) should do it but watch out for any solvents and chemicals in the product that may react with or even MELT the plastic!!!!!
most things like T-Cut scratch remover just take a lot of time and patience.
I anything works for you re-post and let us know!
Actually Displex tells you not to use its product on resistive touch-screens.
Anyway, I just ordered iDrops about a week ago and have been trying it for the last day with no results, at all. I've tried variable amounts of pressure, dozens of applications as the instructions say and I've only hurt my phone. All it does it put a strange texture on your phone that makes it grainy and more susceptible to scratches. Even my stylus scratches the phone, now! I had to use a wet cloth to get the graininess away.
My recommendation is not to bother with iDrops. It seems to not work for the TP2.
Hmm, its just an idea but I've been repairing my windscreen today using special resin that cures in direct sunlight. I must say it works pretty well, it's hard to notice the repair. I would try t-cut or other mild abbrasive to get rid of light scratches and fill really bad ones with that resin. Next comes a good screen protector to hide any imperfections.
thanks, but WHAT website
spammmer said:
if your touch screen is very scratch or broken, you can just buy the new touch screen and then replace it, it is easy to do. I also has instruction. you can visit my website.
thanks
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I see your post, yet, I have no idea what website to which you refer. Nevermind, didn't realize it was in your header.
Why do you not send instructions with the order? IF you're selling replacement parts why then must a customer have to contact you for replacement instructions?
He is just advertising himself. Just find the best price on buy it, you can find the HTC service manual on google.
Not disputing that fact
petard said:
He is just advertising himself. Just find the best price on buy it, you can find the HTC service manual on google.
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Click to collapse
Just questioning that if they sell the parts, why must the instructions be emailed separately?
Bumping because I need the same thing resolved...
Questions:
1) Anyone know a good, semi-reputable site to replace the front screen.
2) Is the front plastic considered part of the LCD Screen, or do they come apart separate? (The scratch on my phone is purely on the outer-most section of the screen, with no damage to the image display) -- I ask as some phones i've seen have an "LCD Display" followed by a "Cover Screen")
3) Regardless of #2's answer, what am I looking to buy (The technical/semi-technical name)? Closest I've seen is LCD Digitizer, but I'm not sure if i need that component or the LCD Screen.... cover.... portion..
Unfortunately the part i saw was $124, and I happen to have insurance on the phone if it does indeed get that expensive, but I just hope the parts are separate ;-)
Thanks,
-Lee
BBM-Lee said:
Bumping because I need the same thing resolved...
Questions:
1) Anyone know a good, semi-reputable site to replace the front screen.
2) Is the front plastic considered part of the LCD Screen, or do they come apart separate? (The scratch on my phone is purely on the outer-most section of the screen, with no damage to the image display) -- I ask as some phones i've seen have an "LCD Display" followed by a "Cover Screen")
3) Regardless of #2's answer, what am I looking to buy (The technical/semi-technical name)? Closest I've seen is LCD Digitizer, but I'm not sure if i need that component or the LCD Screen.... cover.... portion..
Unfortunately the part i saw was $124, and I happen to have insurance on the phone if it does indeed get that expensive, but I just hope the parts are separate ;-)
Thanks,
-Lee
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Click to collapse
I am nearly positive you do not need to replace the LCD. You only need a new digitizer (that is the name of the layer that recognizes touch) which you can find for around $25 online!
petard said:
I am nearly positive you do not need to replace the LCD. You only need a new digitizer (that is the name of the layer that recognizes touch) which you can find for around $25 online!
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Click to collapse
Correct me if I'm wrong but changing this digitizer would void warranty if I were to change it myself ? ?
Go to At&t and see if they will replace it for you if you buy the digitizer. If not ask At&t or find a reputable place that does, ive seen for around $50 which was suggested to me by at&t. It's worth the money trust me! When I had my old LG Incite, I tried replacing the digitizer because my screen was scratched and ended up breaking the lock and camera buttons as well as the touch screen. Since then every phone i've had gets a case and screen protector from the day I lay eyes on it. If the case and screen protector are their after I get my phone I wont use it till their on. Scratches just annoy me but I guess i'm just odd lol.

[Q] Where to get replacement glass?

My phone was dropped earlier however only the glass is cracked, not the actual screen. Everywhere I look, they only sell them as a pair, but I remember awhile back seeing just the glass for a reasonable price.
Where can I get it now?
Thanks!
Here's a glass replacement for $12.80 (Free Shipping)... CLICK HERE
Instructional Video:
Note: This video uses a Fascinate, but the steps taken should be similar to replacing the Vibrant's screen.
Thanks so much!
No problem. Hope you get your phone back up & running.
How come people charge like $100 to replace...?
Sent from my SGH-T959 using xda premium
VeryCoolAlan said:
How come people charge like $100 to replace...?
Sent from my SGH-T959 using xda premium
Click to expand...
Click to collapse
Because that 'replacement glass' is a scam not a digitizer. It will not fit properly and will not function as a digitizer. If you look at the video, the removed digitizer has some wires on it. That allows communication w/ the motherboard. That glass is just glass. Even if you could remove the broken touch panel (digitizer) and fit the glass to the phone you would have no ability to use it.
The digitizers for all amoled Galaxy S phones are not available without the attached display panel. The replacement screen costs $95 just for the part, then add the labor and that is why it is so expensive.
If you notice, even the people who made the video (while showing the removal) don't sell the digitizer alone. Pro shops replace the whole assembly. If you can get the job done for $100 including labor, take it. It's a great price.
ChauncyG said:
Because that 'replacement glass' is a scam not a digitizer. It will not fit properly and will not function as a digitizer. If you look at the video, the removed digitizer has some wires on it. That allows communication w/ the motherboard. That glass is just glass. Even if you could remove the broken touch panel (digitizer) and fit the glass to the phone you would have no ability to use it.
The digitizers for all amoled Galaxy S phones are not available without the attached display panel. The replacement screen costs $95 just for the part, then add the labor and that is why it is so expensive.
If you notice, even the people who made the video (while showing the removal) don't sell the digitizer alone. Pro shops replace the whole assembly. If you can get the job done for $100 including labor, take it. It's a great price.
Click to expand...
Click to collapse
I just need the glass.
I've seen some other videos and I got it down. All you do is take the glass and remove it from the amoled screen then replace. I don't need a digitizer.
Sent from my SGH-T959 using xda premium
So wait, you can't just replace the glass? In the video they remove the glass from the digitizer. Right?
Sent from my SGH-T959 (Samsung Vibrant)
N00B_IN_N33D said:
Wow, I had no idea. I've never taken apart my phone before, but when I came across the glass replacement on Ebay it looked very legit. 99.4% positive feedback, 34 sold, and 7 day money back... But I guess looks can be deceiving. I figured the wire was hidden from view in the picture. I apologize for posting a link to a scam...
Sent from my SGH-T959 (Samsung Vibrant)
Click to expand...
Click to collapse
Not a problem. Unless you have done any repair work on these things you would not know. Most non oled display phones have the ability to replace touch screen and lcd displays individually. Unfortunately, not ours.
This scam works because most people that buy the glass never really get around to installing it, or if they do and it does not work they think they did something wrong. I have repaired a bunch of these things even if you could remove the digitizer sucessfully as shown in the DirectFix video, you can't get a replacement part. Also, this operation needs to be done in a clean room. Any dust on the amoled panel will bruise it when paired with the touch panel so a successful repair is very unlikely outside of the factory. That is why the repair parts are sold together as a unit.
N00B_IN_N33D said:
So wait, you can't just replace the glass? In the video they remove the glass from the digitizer. Right?
Sent from my SGH-T959 (Samsung Vibrant)
Click to expand...
Click to collapse
Yea that's what I saw....
And yes just the glass...since I'm gonna be with this phone for a few more months I need to replace and this is really cheap!
Sent from my SGH-T959 using xda premium
VeryCoolAlan said:
Yea that's what I saw....
And yes just the glass...since I'm gonna be with this phone for a few more months I need to replace and this is really cheap!
Sent from my SGH-T959 using xda premium
Click to expand...
Click to collapse
You can't 'just replace the glass'. The digitizer and front glass are one and the same. They are inseparable.
---------- Post added at 12:55 AM ---------- Previous post was at 12:53 AM ----------
N00B_IN_N33D said:
So wait, you can't just replace the glass? In the video they remove the glass from the digitizer. Right?
Sent from my SGH-T959 (Samsung Vibrant)
Click to expand...
Click to collapse
What you saw was the digitizer/glass being removed from the AMOLED panel. So, as stated before, no, you can't just replace the glass.
FML. -_-
Sent from my SGH-T959 using xda premium
Call me crazy but if people are buying these and not complaining they don't work. Then either they don't want to look stupid by saying they got scammed or they did replace the glass and is possible. I say it's possible but very hard since the thickness is about that of a piece of paper. I saw this on wiki for the superamoled little confusing.
Super Active-Matrix Organic Light-Emitting Diode or Super AMOLED is a display technology (variant from AMOLED) mainly for use in mobile devices such as mobile phones (see the list below for examples). One of the main differences from other display technologies is that the layer that detects touch is integrated into the screen rather than being overlaid on top.
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Anyone? Is that saying the display (lcd screen) has the digitizer built in the screen itself?
Mandown said:
Call me crazy but if people are buying these and not complaining they don't work. Then either they don't want to look stupid by saying they got scammed or they did replace the glass and is possible. I say it's possible but very hard since the thickness is about that of a piece of paper. I saw this on wiki for the superamoled little confusing.
Anyone? Is that saying the display (lcd screen) has the digitizer built in the screen itself?
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Click to collapse
They are integral but can be separated.... just not rejoined and still work. Notice that the places that show the removal videos DO NOT sell a replacement part, just the entire screen. Most of the glass that is sold as a replacement is purchased from overseas. It costs more to return it than what was spent to purchase it. They are ALL worthless. If there are not wires coming from it it can't be a digitizer. If you remove your broken digitizer and are lucky enough not to destroy you amoled panel you still have nothing to replace it with. Most if not all people who buy these things never get around to attempting the replacement, or if they do, they destroy the panel in the process so they never get the chance see that the glass does not work. They think they screwed it up instead of being ripped off. That's why you don't see negative feedback about those things.... It's the perfect (almost) scam.
If you want to replace your glass buy the entire assembly ($95.00) on eBay and at the end of the process you will have a great phone again instead of a pile of junk.... not to mention feeling like you screwed up your phone.
Well what I'm going to do is wait for my brother to go to Verizon then take his vibrant and use his screen and mess with mine. Though I need to buff out the scratches. If by some miracle I do make it work I will post here. I hate when people find a way to fix something that some of us are trying to figure out and never report back how or just say "I fixed it was simple." WTF WAS IT! had to deal with that with my plasma which I finally did find one thread and fix it.
Sent from my Vibrant using xda premium, running ICS Passion v10.6 OH YEAH!
Digitizer and glass are factory glued together under high temperatures impossible to separate.
Just buy the whole assembly for $90 ( i've seen them for $79 once) with free shipping and tools on ebay. I always send offers using ebay "ask a question" and sometimes they give me few $$ off. Then it is a piece of cake since you can brake off the glass and remove the whole assembly that way.
My personal Vibrant is made of all kinds of used Vibrants and screen assembly comes from Galaxy S 4G which is good replacement too if you also want to get front facing camera.
technically can be done
while i don't recommend anyone else try, I was able to separate the glass from the screen. the glass was cracked but the screen still worked so i bought just the glass thinking it would be an easy replacement. so when i came to find them glued together i used my hot-air gun to melt the glue and remove to broken pieces of glass one by one, very carefully. when putting it back together with the new glass i couldn't re-glue it but the back tray holds the screen in place well enough. there was only one side effect that i have noticed so far. the glass is a little loose since not held to the screen, and i did burn the screen a little bit with the heat gun and it now has minor discoloration. but it is possible with enough patience and a steady hand.
afx420 said:
while i don't recommend anyone else try, I was able to separate the glass from the screen. the glass was cracked but the screen still worked so i bought just the glass thinking it would be an easy replacement. so when i came to find them glued together i used my hot-air gun to melt the glue and remove to broken pieces of glass one by one, very carefully. when putting it back together with the new glass i couldn't re-glue it but the back tray holds the screen in place well enough. there was only one side effect that i have noticed so far. the glass is a little loose since not held to the screen, and i did burn the screen a little bit with the heat gun and it now has minor discoloration. but it is possible with enough patience and a steady hand.
Click to expand...
Click to collapse
Any follow up on this?
Any video/help for broken galaxy s1 i9000 glass?.
I meam the front thing as i understand its just a piece of glass and not a touchscreen. But for the phone you talk about its a touchscren and not just a glass

Anyone have the ZAGG- InvisibleSHIELD?

So my 2 day old Note has a hairline scratch that is only visible with the screen off in the right light. I am told that if I get this screen protector it will more than likely hide the scratch, and obviously prevent new ones. I'm curious to hear if others have this and like it. I have never used a screen protector because I don't like the way they look and feel, but apparently this screen is very easily scratched, despite me only keeping it in my pocket by itself.
EvoXOhio said:
So my 2 day old Note has a hairline scratch that is only visible with the screen off in the right light. I am told that if I get this screen protector it will more than likely hide the scratch, and obviously prevent new ones. I'm curious to hear if others have this and like it. I have never used a screen protector because I don't like the way they look and feel, but apparently this screen is very easily scratched, despite me only keeping it in my pocket by itself.
Click to expand...
Click to collapse
I had an invisibleShield on my Atrix and loved it. I also bought the ivs for the note and am sending it back tomorrow because it is for the European modle which means it has a button hole on the middle front. They don't make one for the ATT note yet but as soon as they do I am getting it.
deserthi said:
I had an invisibleShield on my Atrix and loved it. I also bought the ivs for the note and am sending it back tomorrow because it is for the European modle which means it has a button hole on the middle front. They don't make one for the ATT note yet but as soon as they do I am getting it.
Click to expand...
Click to collapse
Best buy carries it for the att note. I think I'm going to get one tomorrow.
just had best buy install one on mine today worth the $30 although some will say that they can but 100 of them from china, but i have no need to replace Zaggs eveveryday
Its $21 at best buy now. Also it comes with a lifetime replacement warranty.
EvoXOhio said:
So my 2 day old Note has a hairline scratch that is only visible with the screen off in the right light. I am told that if I get this screen protector it will more than likely hide the scratch, and obviously prevent new ones. I'm curious to hear if others have this and like it. I have never used a screen protector because I don't like the way they look and feel, but apparently this screen is very easily scratched, despite me only keeping it in my pocket by itself.
Click to expand...
Click to collapse
Yes the Zagg or any Zagg type screen protector will make any light scratch invisible. I was the guy who posted about a scratch . Anyways my Zagg came in like a day after it happened, I put it on and I cant even see the scratch.
Does Zagg still have the orange peel look?
firemedic1343 said:
Does Zagg still have the orange peel look?
Click to expand...
Click to collapse
Yes it does and it kinda sucks, I always buy BSE skins (Best skins ever) but they only have the international version atm.
Have the Zagg Dry Invisi-Shield installed on mine, front and back protection, and both he dry and wet install shields leave little indented marks when you use the s-pen because they are soft. At first its barely noticeable but the little grooves build up over time. Just something to consider, depending on how much you use the s-pen.
Sent from my SAMSUNG-SGH-I717 using xda premium
I wish they would have just left the s pen off because I'm never going to use it. It should just be a smartphone, not even tablets come with stylist pens now days. Oh well, I'm still really enjoying the phone. Can't wait for ICS to come out and fix the stutter/non responsive bugs when flipping through home pages.
Check ebay. It's cheaper and free shipping.
Sent from my SAMSUNG-SGH-I717 using XDA App
PowerMan572 said:
I wish they would have just left the s pen off because I'm never going to use it. It should just be a smartphone, not even tablets come with stylist pens now days. Oh well, I'm still really enjoying the phone. Can't wait for ICS to come out and fix the stutter/non responsive bugs when flipping through home pages.
Click to expand...
Click to collapse
I use my s-pen. A lot. Glad they don't base their product manufacturing decisions around your personal preferences. Indespensibe for fine- photo editing, PDF annotation, mobile signatures and the list goes on and on.
Damn that stylus kills the device! Oh well, not everyone listens to Steve.
You sound like an undercover iSheep.
Sent from my Xoom using xda premium
I went to Best Buy and and exchanged the phone for a new one because of the scratch and bought the InvisibleShield. I'm not crazy about the Orange Peel look, but it's better than the scratched screen look.
i have the shield on mine as well........after having the rocket for 5 months and not having a case nor a screen protector i had to get one for the notes awsome screen.
and the S-pen is Great. i use it for texting and everything. the write to text is pretty accurate and fast when you get used to it. my only gripe is that with the Zagg shield the pen does not flow quite as smoothly so it hickups here and there when not applying just the right amount of pressure.
I actually wish that it had the physical home button like the Intl version. I saw some neat tips and tricks -such as disable touch screen -which would be great for movies, etc -especially with children...
I went with the Rearth Ringbo screen cover. Cant comment since I ordered it this AM.
-MW
EvoXOhio said:
I went to Best Buy and and exchanged the phone for a new one because of the scratch and bought the InvisibleShield. I'm not crazy about the Orange Peel look, but it's better than the scratched screen look.
Click to expand...
Click to collapse
I'll never do the orange peel again.
crashmw said:
I actually wish that it had the physical home button like the Intl version. I saw some neat tips and tricks -such as disable touch screen -which would be great for movies, etc -especially with children...
I went with the Rearth Ringbo screen cover. Cant comment since I ordered it this AM.
-MW
Click to expand...
Click to collapse
I was 1 click away from ordering that. I ended up with the SGP because I didn't know which was better. I haven't done screen protector shopping in a while. Is the Rearth better than
SGP?
I just learned after buying the Invisible Shield that even though they offer a lifetime "free" replacement, it costs $4 for them to ship it to you and you have to pay to ship it back. In what world is that free?
I bought the invisible sheild today from bestbuy. Not really liking how it feels "tacky" compared to the slick glass. Something to keep in mind when considering purchasing it.
Sent from my SAMSUNG-SGH-I717 using XDA App
I bought the Zagg tonight, installed it and thought I had it on perfect! Was all proud of myself. Went to go turn the screen on and all these rainbow colors and weird looking dots all over between the screen and shield! I was so pissed. I think I sprayed too much of their liquid on. I should have just paid Best Buy to install. What a waste of money. $22 down the drain.
bought some screen protectors on Amazon to get here Thursday and then 6x off of eBay. I don't care if I have to replace one a month. I'm not spending $20 anymore on one screen protector.
Zagg has also started making an HD version of there screen protector, this one does not give you the orange peel look like the old ones. Right now i think it is only for the Iphone but give it some time they will probity start making them all like that.

Question: has anyone ever tried to use a plastic polish on the screen?

Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
The screen is glass. I doubt a plastic polish would do much of anything. I don't remember where but there was a glass polish posted somewhere that apparently works well.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
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Click to collapse
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
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welchertc said:
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
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Click to collapse
Ahh, I see, just assumed the Black Tie was a recent BlackBerry release, I avoid best buy at all costs so I'm not up on their lingo.
dakleenupman said:
Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
billzilla2000 said:
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
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Click to collapse
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Click to expand...
Click to collapse
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
dakleenupman said:
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
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No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
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Click to collapse
Lots of people on here for some reason think AT&T owes them an exchange for their own ignorance.
Chief Geek said:
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Click to expand...
Click to collapse
Cleaning prior to applying a SP is good advice, but I'm not talking about grime in a scratch. You can see some glass scratches regardless of dirt (whether it's on the surface in good light or deep enough to see with the display on).
After the screen is cleaned, the adhesive coating of the screen protector fills the small furrow so your eye doesn't see the light being diffracted by the edges that have been etched (scratched) into the glass. The general concept is used to 'fix' larger glass cracks and chips with epoxy/resin when replacing the whole thing is not possible or worthwhile.
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
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Click to collapse
I completely agree with you. But since im paying Best Buy per month for accidental coverage snd they offer it full well knowing things like this occur, ill gladly get my moneys worth.
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Repair for scratched screen?

Anyone have a surefire repair for a scratched screen?
Has anyone had success with the watch repair guys that fix the watch faces in the mall?
I'm depressed that my 2 day old Note has a scratch and I'd like to be happy again.
Sent from my SAMSUNG-SGH-I717 using XDA
wow ...never heard of anyone getting a scratch repaired or buffed out...I don't believe you can....its not a tv where the glass could possibly get smooth out or buffed.....under that light film is many electroids that make current for the touch....the ditigizer.....do u have insurance on it?.....and have that film that came on the phone stock?.....say it don't charge or ssomething...put the film back on and send it out.. lol....that's what I try...what's the worst it happen....say it got damaged in shipping....lol....it will get placed on a self till a tech gets a work order to fix it by then..it will be forgotton and you'll have a replacement....these screens have issues anyways I look at it that way......lol blacks are grey....
Im wondering if one of the scratch removing liquids would work.? I think they sell it at hardware stores, its sold as a car windshield scratch remover...
depending how deep and big the scratch is filling it with liquid glass fixer...would he loose touch in that area?...how big is the scratch anyways and how deep you think?
edit...there is a liquid filler and scratch fixer for acrylics we used to at work...it goes on liquid and dries clear...for minor cracks but that depends how bad it is,then we would buff the scratch out..but I don't know if that work on these screens..might cause more harm then good..
I've got the Best Buy Black Tie coverage but as silly as it seems, they will only take it back if the screen is completely cracked. Plus, I just got done modding the heck out of this thing so I'd like to keep it. The scratch is deep enough to feel with your finger nail and can be easily seen in the right angles. It's annoying enough that I stare at it. Ive already tried polishing compound for car paint and seen no improvement. Someone told me there are kiosks at the mall where watch repair people fix watch faces. It sounds like a good idea but after reading a post by a guy who redid his Captivate screen, I'm not so hopeful.
Sent from my SAMSUNG-SGH-I717 using XDA
I read a post on here somewhere where a guy sanded and polished his own screen to remove a lot of scratches. It was a very detailed post. Actually I think the thread was a link to a post in the Vibrant forum or something. I don't remember which subforum it was in though. I'll try to look and find it again.
lactardjosh said:
I read a post on here somewhere where a guy sanded and polished his own screen to remove a lot of scratches. It was a very detailed post. Actually I think the thread was a link to a post in the Vibrant forum or something. I don't remember which subforum it was in though. I'll try to look and find it again.
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Thanks. I saw that post and thats what I was eluding to. VERY detailed and way too indepth for me to handle.
Sent from my SAMSUNG-SGH-I717 using XDA
Try going back to AT&T store and see if they'll swap it for you since you're still in the first 30 days. I traded my black Note for a white one, just had to pay $35.
A cotton cloth and toothpaste or metal polish will get it out after many hours of rubbing.
Almost any screen protector over top should instantly improve the look and feel.
The Touch Digitizer Screen cover is hard to get now at a good price, but they will most likely drop to $50 before too long.

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