[Q] SGS2 Email App FC's on account add - Galaxy S II Q&A, Help & Troubleshooting

Hey all,
On my SGS 2 right from the get go, I cant add an IMAP or POP account to the phone.
When it goes to check the incoming settings, it connects to the server (I can see the logs as its my mail server), logs in and then the email app closes.
I've reset to factory defaults etc and no difference.
My Exchange account, hotmail acct etc are all fine. I just cant add an IMAP or POP account.
Running CF-Root 4.0 on Ke7 kernel. (also tried with stock kernel as well of course)
Ay ideas?

Weird, considering Hotmail is just POP?

Micksta said:
Weird, considering Hotmail is just POP?
Click to expand...
Click to collapse
Hotmail is a 'premium' service.
Its certainly very strange, and im completely stumped right now. Im using K-9 in the meantime, but I dont really like K-9 that much.
My first thought was it's something wrong with my mail server (using courier-imap and couriier-pop) but it does it on ANY pop or imap account. (at least that I have access to)
UPDATE: If I purposely get the login details wrong, the app will report incorrect login, but wont crash. Only if the login is valid does it crash

My stock email client configured to connect to exchange via notifylink crashes whenever I try to open a larger email. Sorry this has nothing to do with your issue, but maybe it will give you some pointers.

dublekay said:
Hotmail is a 'premium' service.
Its certainly very strange, and im completely stumped right now. Im using K-9 in the meantime, but I dont really like K-9 that much.
My first thought was it's something wrong with my mail server (using courier-imap and couriier-pop) but it does it on ANY pop or imap account. (at least that I have access to)
UPDATE: If I purposely get the login details wrong, the app will report incorrect login, but wont crash. Only if the login is valid does it crash
Click to expand...
Click to collapse
Odd, well I am guessing it's some weird setting in your mail server. Most likely it's your mail server is following the RFC, but the stock email app isn't XD

Micksta said:
Odd, well I am guessing it's some weird setting in your mail server. Most likely it's your mail server is following the RFC, but the stock email app isn't XD
Click to expand...
Click to collapse
You and I would assume that as well, but I've tried it on a different server type in a different data center in a different country and it still FC's
I'm completely baffled...

Related

[Q] How to delete IMAP emails from SGSII?

Hi,
I am trying to delete emails from my IMAP account an my SGSII (Samsung stock emailing programm).
Now my problem is that all emails I delete once just reappear the next time I sync with my IMAP account. So its simply impossible to delete emails on my phone.
This problem also exists on the GalaxyTab as far as I know.
Hotmail works fine(but hotmail doesnt use IMAP as far as I know).
One simple solution would be to just not use the samsung emailing program. I tried K9 today, but I kinda dont like the fact that it doesnt come with an widget. I also like the stock program better.
Any clue what I am doing wrong?
its also not possible to open most attachments directly from inside the emailing application(.pdf,.jpg etc.).
It does work occationally but must of the time it doesnt.
Solved:
Not using Polaris Office did the trick for me.
Sent from my GT-I9100 using XDA App
How did you resolve the IMAP email problem? I'm experiencing the same behaviour. Gmail IMAP works fine (with the stock email client, not the stock Gmail client). However, my work email which is IMAP doesn't work correctly.
I simply stopped using the stock program.
And now I kinda started to love K9.
But K9 didn't get along with my hotmail account(it has no IMAP;always redownloaded old emails;I had a data usage of 200mb in one day^^) so I started to auto. redirect all my mails to gmail. That works flawless til now.
oh man, same here!
I use the same settings on Nexus One, V880 or even Ipod Touch, both works except SG2! any clue yet?
No I didnt find no solution.
I am happy with K9 now .
Greets.
Apparently using POP instead of IMAP, you have the option to delete from the server... Of course IMAP is supposed to do this anyway, but worth considering POP - especially if the other advantages of IMAP are of no interest to you.
Personally, folder synchronisation means nothing if it can't even sync deleted emails...
I tried to chase this up with Samsung support, but of course they're useless... It's obviously a software bug, but they suggested a reflash and then trip to the service centre if that doesn't fix it...
We all know a trip to the service centre will certainly not fix it if a reflash wont...
Curiously, I've got a VHA ROM on my phone, and wondering what everyone else has, presuming it might be an issue in the branded ROM, but not in the generic ROM...
I'm sure I'm not the only one who cares, but I did a little bit of research, and although it doesn't seem to help, there's setting the IMAP path prefix (usually 'INBOX'), which should direct deleted emails into INBOX.Trash as opposed to the android Trash folder, and therefore delete them off the server.
Sadly, trying 20 variations, I still couldn't get it to work... but it might work with your email provider (just didn't with mine)
If all else fails, and you really want to use the Samsung email app (which I do, since K9 does not have activesync Exchange support - only the other one, which doesn't help me), instead of deleting emails, just go: Menu/Move to Folder/INBOX.Trash - this is the same as what Delete should be doing...
Hope that helps somewhat...
same issue: any solution found yet?

[Q] no email

usually, when i connect via ActiveSync my Yahoo email would download
now it doesn't, I dont know what I've changed or doing wrong.
If i click send/receive on my email tab it downloads.
rickyjune said:
usually, when i connect via ActiveSync my Yahoo email would download
now it doesn't, I dont know what I've changed or doing wrong.
If i click send/receive on my email tab it downloads.
Click to expand...
Click to collapse
You have push mail set on exchange server defined under ActiveSync?
If so, I recall having similar problems with m.google.com few months ago, the reason being that Activesync would no longer autostart. What helped in my case was simple removing the connection and then setting it again from the start. Not sure if you suffer from the same AS dementia, but maybe give it a try.
p107r0 said:
You have push mail set on exchange server defined under ActiveSync?
If so, I recall having similar problems with m.google.com few months ago, the reason being that Activesync would no longer autostart. What helped in my case was simple removing the connection and then setting it again from the start. Not sure if you suffer from the same AS dementia, but maybe give it a try.
Click to expand...
Click to collapse
Do you have the settings for exchange server because i think your right but ive search on line and cant find them. thanks in advance
ps: i use yahoo mail
rickyjune said:
Do you have the settings for exchange server because i think your right but ive search on line and cant find them. thanks in advance
ps: i use yahoo mail
Click to expand...
Click to collapse
from what I've checked yahoo does not provide push service for Windows Mobile - so my initial guesss might have been wrong - but it can be done anyway, in two ways:
- link your yahoo account to gmail account, then configure gmail push
- use sth called seven recommended in this thread

[Q] Exchange email stops working

Hi Guys,
Since about a week ago (XXLPH firmware), my Exchange email stopped working.
Just says Connection Error all the time.
I can wipe the email settings, then enter them again, it will connect and start downloading mail, then stops and says connection error.
My Transformer is fine with all the same settings.
I upgraded the software to XXLPQ, did a full wipe and Factory Reset and still the same.
Any ideas please?
Thanks.
Faced the same problem, reverted back to GB all is well...
Tried lot of things but didn't work with ICS using Samsung email client, although Maildroid was working fine.
Same here, but only with my work account (Exchange 2010) - works fine with my (hosted) personal Exchange account (which is on Exchange 2007 AFAIK).
It's been this way with all ICS leaks. Yesterday I thought I got it working by adding the accounts the other way around, but today I'm getting connection error again. I think it's got something to do with the Device Administrator setting, because I never get that prompt for the second account I add, whereas I'm pretty sure I did on GB.
Using Enhanced Email in the meantime which works fine, but the Samsung client has some great features
Sent from my GT-I9100 using Tapatalk
I too have the same issue - Connecting to the Exchange Server at work (Exchange 2007), I have no issue. The Exchange Server at home (2010) continually shows up with "Connection Error". XXLPH installed here too.
Me too
Been driving me crazy. I agree it seems to be about the RSA device permissions. I think I'll have to go back to GB. Dammit, I wiped everything and have wasted all of today on this ...
---------- Post added at 08:31 PM ---------- Previous post was at 07:45 PM ----------
They say replying to yourself is the first sign of madness ...
But I wonder if Samsung will fix this before pushing out the official UK update next week.
Hmmm ... I'm surprised more people haven't reported this.
Same here. Updated yesterday to XXLPQ and have had the Connection Error ever since...
Sent from my GT-I9100M
I sent a link to this thread to Samsung Support, let's see what happens...
I've been looking into this (and learning a lot about EAS at the same time) - and have narrowed it down to XXLPH not liking the security policies contained within the Exchange ActiveSync Mailbox Policy that is being used. trouble is, no amount of fiddling has given me a long term solution (I have got it to work for short periods of time though).
I suspect that installing an Exchange 2007 CAS in my infrastructure and pointing my Galaxy S II to that will provide a workaround - but that's hardly a long-term solution. If that works, then forcing the handset to connect using an older version of the ActiveSync protocol should also work. This may be a more achievable workaround if I can figure out how to do it!
it's also failing with gmail/google mail for apps added as an Exchange Activesync. when upgrading from GB, 1 of 2 of my gapps accounts stopped getting new mail. after a full wipe, both accounts now fail to fetch any mail or folders. logcat shows the error "Email:SecFeatureWrapper(6658): Was not initiated" while refreshing mails.
I'm having the exact same issues but for me they seem to be related to Hotmail (and it's Exchange 2003-like EAS protocol. The moment I add m.hotmail.com as an Exchange account, my other corporate and Office365 stop syncing.
The moment I remove the Hotmail account, all other Exchange accounts start working again. Very strange.
You guys added Exchange2003 or Hotmail mailboxes? I found this issue on nearly all SGS2 ICS build.. currently on LPQ.
MMaster23 said:
I'm having the exact same issues but for me they seem to be related to Hotmail (and it's Exchange 2003-like EAS protocol. The moment I add m.hotmail.com as an Exchange account, my other corporate and Office365 stop syncing.
The moment I remove the Hotmail account, all other Exchange accounts start working again. Very strange.
You guys added Exchange2003 or Hotmail mailboxes? I found this issue on nearly all SGS2 ICS build.. currently on LPQ.
Click to expand...
Click to collapse
Aha! That explains it. I couldn't figure out why everything was working tickety-boo this morning and then the Exchange (Work) stopped working. Must have been cause I added hotmail as an exchange server too.
Indeed that also explains why I thought it was working when I added the other account first - I guess it was in fact working up to the point where I added the second account ;-)
jps1974 said:
I sent a link to this thread to Samsung Support, let's see what happens...
Click to expand...
Click to collapse
Cool ... let us know if you get a response. If ....
wonderstoat said:
Aha! That explains it. I couldn't figure out why everything was working tickety-boo this morning and then the Exchange (Work) stopped working. Must have been cause I added hotmail as an exchange server too.
Click to expand...
Click to collapse
I only have Exchange 2003. It was working fine until about two weeks ago.
Trying K-9 mail now, Touchdown doesn't work either.
I've tried the exchange mail app from one of the ICS leaks. My main issue is the scheduled mail just not seem to work. For peak time I don't need push mail, only needs to check every 4 odd hours, but even though I've set it up like that it still keeps on pushing mail whenever a new email comes in.
Can anyone confirm that the email client works properly with only one account installed?
I would be happy enough to do that, and use the MS Hotmail dedicated app for my personal email if I knew it worked.
Anyone doing this?
Sent from my GT-I9100 using xda premium
No not even with one account.
Exchange 2010 Problem
I had this problem with an Exchange 2010 account when the email retrieval size was all works just fine on 100kb, no connection errors at all. Although Hotmail seems fine when email retrieval size is all.
I have used all ICS Beta and official ICS Versions. All Version have the Exchange Bug.

[Q] Email - POP3 Server Issue (Deleting from Server)

Hi. Is there a known glitch with the Android Email App where it takes emails off the server when in POP3 configuration, even when you have the "Don't Delete From Server" option on "Never"? I'm experiencing this problem. Is there a fix?
Thanks,
-Adam
IIRC "Don't delete from server" is a traditional client config setting that controls whether or not the email is deleted at the time it is polled by the POP client. It does not necessarily control whether or not the client later reaches out and tells the server to delete an arbitary message, and I think this ambiguity is the issue.
My guess is Android is deleting the message from the server when it's deleted from the phone. See the last few posts here.
The workaround I see folks using is to set the "last N days" setting low and letting them fall off the phone's view rather than deleting them.
I haven't used POPn in a while so input welcomed from more knowledgeable folks.
fratermus said:
My guess is Android is deleting the message from the server when it's deleted from the phone. See the last few posts here.
Click to expand...
Click to collapse
It takes an email off the server as soon as one's delivered (into the inbox). I'll check out the link. Thanks.
adam79 said:
It takes an email off the server as soon as one's delivered (into the inbox). I'll check out the link. Thanks.
Click to expand...
Click to collapse
I just read through the link. I took the advice of setting up the email client on my computer to leave mail on the server, but it still gets removed when I receive it on my phone.. maybe it's time to call T-Mobile.
But the desktop client leaves it on the server? If so, sounds like an Android problem and I figure TMO will be useless. Hopefully someone else jumps in to clue us in. I don't have a pop+webmail account handy to use for testing (and I'm running CM7).
Are you running the stock T-mobile ROM that came with the phone? Would it be acceptable to try some other (free) POP3 client from the android market?
fratermus said:
But the desktop client leaves it on the server?
Are you running the stock T-mobile ROM that came with the phone? Would it be acceptable to try some other (free) POP3 client from the android market?
Click to expand...
Click to collapse
When I receive the email on my desktop, I can't get it on my phone.. even though I have it set to keep the messages on the server. This is weird!
I know that POP3 is kind of outdated and IMAP is the new popular standard. I'd switch it over to IMAP, but I don't like how when I delete messages from the Inbox, they reappear the next time I check my email.
fratermus said:
Are you running the stock T-mobile ROM that came with the phone? Would it be acceptable to try some other (free) POP3 client from the android market?
Click to expand...
Click to collapse
Yeah, I'm running the stock ROM. What POP3 Client would you recommend from the market?
Thanks,
-Adam
Actually, I think the weirdness is on the server, since the desktop client won't leave them there either. If you share who the mail provider is someone might chime in with info or a fix.
Dunno any 3rd party pop3 apps, as I don't use them.

Hotmail with Exchange ActiveSync

Simply put, trying to get my Hotmail account working on my Note has been a nightmare. I've tried every app I can find and none seem to work with anything other than POP3. The stock eMail client on ICS 4.0.4 *kinda* works with the exchange server, with the problem of having to scroll to the bottom of every single eMail and click on "Load More Details". The way it handles combined view is also clunky and awkward. This is obviously unacceptable. Is this fixed in JB? Do I need to install a custom ROM? I read that the HTC Sense-based ROMs don't have this issue. All I want is to have IMAP/Exchange access to both my Hotmail and GMail accounts smoothly running in one app, and for some reason it's damn near impossible.
Nobody knows how to get email running properly on Android? For something that is so simple on an iPhone, Google/Samsung have really dropped the ball on one of the most basic and universal requirements of a smartphone.
Have you tried maildroid?
Sent from my SAMSUNG-SGH-I717 using xda premium
Try K9mail. Its free. It also does IMAP too.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
i just use the stock email app. the yellow one. works fine since gingerbread
Tried Maildroid. Tried K9. Hotmail will only work as POP3, I've tried every setting possible for IMAP or Exchange and it just doesn't work. Stock eMail works with Exchange but I have to scroll to the bottom of the message through all the HTML code and click "Load More Details" on every email before I can read it. Apparently this is a new safety feature in Samsung products, possibly starting (and ending?) with ICS, I'm not entirely sure, but it stinks. My only option appears to be using separate dedicated clients for Hotmail and Gmail. The grouping is also clunky with "combined view" in the stock eMail app, requiring 3 clicks and scrolling to the bottom of each message in order to read a single Hotmail message. Insane.
Can anybody verify if the "Load More Details" issue is fixed in any or all of the JB roms? This seems to be an issue isolated to newer Samsung phones running ICS and it's hard to find any info on it.
skinblues said:
Tried Maildroid. Tried K9. Hotmail will only work as POP3, I've tried every setting possible for IMAP or Exchange and it just doesn't work. Stock eMail works with Exchange but I have to scroll to the bottom of the message through all the HTML code and click "Load More Details" on every email before I can read it. Apparently this is a new safety feature in Samsung products, possibly starting (and ending?) with ICS, I'm not entirely sure, but it stinks. My only option appears to be using separate dedicated clients for Hotmail and Gmail. The grouping is also clunky with "combined view" in the stock eMail app, requiring 3 clicks and scrolling to the bottom of each message in order to read a single Hotmail message. Insane.
Can anybody verify if the "Load More Details" issue is fixed in any or all of the JB roms? This seems to be an issue isolated to newer Samsung phones running ICS and it's hard to find any info on it.
Click to expand...
Click to collapse
Hmmm. I don't have to scroll.to the bottom and hit load more details on mine. Get 20 - 50 emAils a day through exchange. Have you checked your settings? There is one for a size limit that my be causing your problem.
I will check and see what it is.
from a galaxy far far away....
Here you go.
from a galaxy far far away....
Tried that already, doesn't work. Still need to click on "load more details" for every single email. Like I said, I read somewhere that this is a new security feature and we're supposed to just deal with it. Something about how they don't want images to be autoloaded because it confirms to phishers that the email has been viewed. I'd like to know if this is also the case with custom roms, or is it just a security "feature" from Samsung? Also, exchange is not working properly, seems that even the stock email is acting as POP3. Again, this is for Hotmail, which as I understand is more complicated to configure than other services because of the limitations by Microsoft or something.
I would appreciate any input from people that have experienced this issue, especially if they found a fix. I was trying to avoid rooting my phone and flashing a custom ROM but this may just be the tipping point...
I use enhanced email. When you set up the account, enter your email address and password and select "manual setup"
On the set up screen make sure for iser name you use your email address for the server use m.hotmail.com
Just follow the rest of the setup and you will have it
It is a paid app, but ir works with no worries. I have my corporate mail, live mail and outlook.com mail set up as push and it works great.
Hope this helps
Sent from my SAMSUNG-SGH-I717 using xda premium
Replace exchange activesync with POP3 ONLY
Sent from my SAMSUNG-SGH-I717 using xda premium

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