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I walked into a Sprint store at lunch today. I was just looking at the Photon and mentioned that BB had it for $99 plus trade in money for my Evo. They countered with $125 for my Evo so it would be $75 for the Photon. I said it is still cheaper at BB. So then they said even up trade plus a case for my Evo. So, I walked out of the store with a Photon and a case for no money. I didnt even bring my wallet with me. That was awesome! Just wanted to let everyone know that you still can get the Photon from a corporate store for gratis.
pinch55 said:
I walked into a Sprint store at lunch today. I was just looking at the Photon and mentioned that BB had it for $99 plus trade in money for my Evo. They countered with $125 for my Evo so it would be $75 for the Photon. I said it is still cheaper at BB. So then they said even up trade plus a case for my Evo. So, I walked out of the store with a Photon and a case for no money. I didnt even bring my wallet with me. That was awesome! Just wanted to let everyone know that you still can get the Photon from a corporate store for gratis.
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I tried to get a corporate Sprint store to match the Bestbuy $99 deal. I also said I would buy a HD dock and Car Dock if the matched the Bestbuy price on the Photon.
The sales rep said they couldn't do it. I even brought a printout showing it was available just 3 miles down the road at Bestbuy for $99.
I asked to see a manager. He went and got the assistant manager and I asked him for the same deal as above. He also said he couldn't do it. I expalined that I am a Gold Premier Sprint customer with 5 lines on a business account. I've also been with Sprint over 12 years.
He said that it didn't matter. He couldn't do it.
I was amazed that a corporate Sprint store couldn't match a 3rd party retailer even after I said I would also buy an additional $130 worth of accessories.
I'm very disappointed. I ordered it from Bestbuy and I'm suppose to pick it up in the morning.
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
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bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get.
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You obviously do not work in the corporate store in my area. Not sure they even know what customer service is. Lying to customers, now that they know how to do.
bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
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You've clearly never been to the Sprint store in Jackson, MS!! They didn't know their ass from a hole in the ground. I had to educate four of the employees on their phone selection. What the differences were in the Photon and the Evo (aside from looks) and had to explain what rooting and unlocked bootloaders were. They seemed disinterested in helping anyone...even though I bought a total of 400$ worth of equipment from them, they acted like they could care less. I also had an appointment and waited about an hour to be serviced, meanwhile they serviced every walk-in that came in after me. My experience with Sprint "service" has been weak at best. I'd fully recommend going third party store....better deals, better treatment (at least at my local BB), and overall the only way I'm ever going to get my equipment anymore.
SO here's a NOOB question for you guys. I have a sprint store with repair center near by that's actually owned by Imobile or something like that. Since this is owned by another company I'm assuming that this is NOT an actual corp store correct? I'm hoping I can get them to price match.
Also yeah... I don't shop anywhere for the customer service, because there is no such thing anymore unless you're buying a BMW or something along those lines, if I want to be informed about what I'm buying, I research it myself. It's all about scoring the best price.
bienperezii said:
You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out.
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Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
bienperezii said:
Before you leave we make sure your emails are set up.
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Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
HYDE1000 said:
Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
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On his defense, they are supposed to do that. Sadly like in all jobs you have lazy employees. For instance, at Best Buy, we are also supposed to set up everything and demo an app or a feature for you (unlike what he said) and good stores do it very well (like mine) yet stores poorly run probably don't.
Even still all it takes is one bad experience and all stores and employees are casted as idiots.. For the most part, it SHOULD be a walk out working experience IF the employee cares about his work.
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I always buy my phones from the same corporate store. I had pro lens with my moment and 3 months after I bought it the manager switched me out for a EVO. The EVO was great, bought the new EVO 3d and 3 weeks out of my 30 days the same store switched me into a photon after a ton of problems with my 3d. First day I had the photon it started rebooting like crazy, the same store gave me another photon. I think if I had all these problems at best buy they would tell me to pack sand. Best buy wouldn't even repair a camera for me that bought the insurance on and was clearly broken.
Bottom line, sprint corporate store did everything they could to make sure I had a properly working phone and im a happy camper.
Sent from my Motorola Photon using Tapatalk
HYDE1000 said:
Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
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Yes its true im not going to deny, some employees are jusy lazy and dont want to do their job right...but like what i said, guys like us here in xda would more likely buy it at a third party because were looking for the best price, we dnt need the customer service because we already know the phone. Sadly We know so much about the phone we make the employees look like idiots when we ask questions like rooting and all those stuff. Employees are only trained to certain extent, enough to answer basic questions for customers. In conclusion, guys like us here would benefit more from buying it in a third party store, but new comers and noobs like parents who is just about to start with a smartphone would benefit more from buying from a corporate because employees there are more educated with their product compare to those guys at best buy or radio shack.
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The past few years have definitely been better, for me at least, as far as customer service....until now.
/begin rant
We are Corporate-Corporate members. 9 lines, ALL OF WHICH ARE CURRENTLY UP FOR RENEWAL.
Ordered Photon through my Dedicated Care Rep and received it in the middle of last week. I see over the weekend that Best Buy is offering them at $99. I call my rep back and ask her about a price match. She said she could not do that. BB was also offering the screen protector with the phones. Even paying a restock fee, which I was willing to do at the time since it was my choice, I thought it would be in my best interest to return the one I had. She said I could just return the one I had to a corporate store and buy the one from BB.
I go to corporate store on Tuesday morning of this week.(~12 miles away) They do the return and charge me $35. I call BB to make sure they have one in stock and the sales rep says to check back with her during the day to see when my upgrade resets. She informs me over the phone about 4 hours later that it has reset and I head to BB.(~10 miles)
I get there and she has left for the day. The sales rep I deal with tells me that my upgrade has in fact NOT reset. He gets Sprint on the phone and 20 minutes later the reset is in. He hangs up and starts the sale.
Couple minutes later, he tells me the system won't let him sell me the phone. Again, he calls Sprint. 25 minutes later I'm told that I am outta luck and that BB can not sell phones to corporate corporate members. Noooo. That's not information that would have been useful earlier, WHEN THE OTHER REP WAS LOOKING AT MY ACCOUNT.
I go home PISSED. Email my Dedicated Care rep. She is out of town and I am given a different rep to deal with. I call her Tuesday afternoon. She tells me she doesn't know why BB told me that, they should be able to sell me the phone. She asks me if I want her to send me another. I ask her to credit my account the $35 restock fee for the run around I was getting. She asks to call me back, to get approval. She calls back and says that she can credit the acct. I ask her if I could just go to a Sprint store and re-purchase the phone at the original $199 price I paid and put this whole issue to rest.(to keep me from having to wait until the next week for the phone to arrive) She says that would be fine and apologized for my troubles.
I get to Sprint store Tuesday evening and they tell me they can not sell me a phone but they could order it over the phone for me! I call Dedicated Care from right there in the Sprint store and get a different (my 3rd) Dedicated Care rep. She tells me that I should never have been told to return my original Photon to a store (not even a Corporate store), that I should never have been told that I could purchase a device from anyone other than my rep, unless I let a store order it but why in the hell would I drive to a store to have them order a phone from someone that is in my current phone's contact list?
Again, I am asked if I would like her to mail me another. I tell her to take the nearest phone to her, turn it sideways and....well, I wanted to say that.
I tell her to forget it and just make sure my account is reset, both upgrade and contract obligations, and I will just hold off and weigh my options at this time.
I'm mean...holy cow! 3 Dedicated Care reps, 2 Best Buy sales reps and 2 Sprint reps on the phone at BB. Does information not get pushed down to the folks that are actually moving phones?
I will prbly end back up with the Photon. I really did like the phone but I didn't want to give them a sale at the time and am holding out hope that my personal Ded. Care rep realizes that my business has ZERO contractual obligations with them at this time and will offer me something to make up for it.
/rant. Sorry for length. It was very therapeutic though.
newalker91 said:
Being a corporate sprint store doesn't make them miracle workers, it's actually quite the opposite. Said stores are direct representatives of the corporate offices, which requires them to follow regulations to a T. These employees have little to no flexibility in their ability to bend the rules for customers, and if they were they are a thousand times quicker to get fired than someone at, for example, Best Buy. They are bound to making you do mail-in rebates, pay sticker price and whatever else the corporate offices feel like narcing on at that moment. Quite frankly, if I were lucky enough to work at corporate I would be doing the same thing they are so I dont jeopardize my very well paying job.
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I work at a corporate store and i must say its nice to see someone that gets it. Believe me if i could change the price of the phone i would. I get paid on phones so why in the hell would i turn away a sale if i had the means to keep it.
Well, the OP said it was a corporate store that gave him the deal. I've read of other people that said corporate stores discounting phones but know you guys say it can't be done or if it is the sales person could loose there job.
Sprint is willing to loose a sale to bestbuy (Sprint has to give Bestbuy the contract renewal bonus) but can't take care of a LONG time customer.
I've pretty much got to be one of there best types of customers.
1) Been with Sprint/Nextel about 12 years.
2) 5 lines all with unlimited data yet I average only about 1.1gb of data a month combined between all 5 unlimited data lines.
3) All 5 of my lines use less than 400 anytime minutes a month and usually less than 1200 total minutes combined a month.
4) I've never returned a phone for any reason (I see some peopel have indicated that they have had multiple bad phones and I wonder how many of them are full of crap) I've never returned anything, thus not costing Sprint.
5) I've never asked for nor received a "credit" of any sort by complaining about service/coverage/droped calls etc...
6) I've had insurance on every personal phone of mine (1 of the 5 phones) that I've had for the last 10 years or so. Yet I've never made a claim, ever!
I don't need customer service. I need a phone at a decent price, I would of thought Sprint could of done that for me. I guess not.
BTW: I did get my Photon today from Bestbuy. What pleasent experiance. I ordered it online last night for instore pickup today. I got my email this morning saying it was ready. I walked into Bestbuy and 10-15 min. later I walked out with my new phone. No mumbo jumbo trying to "set up" my phone for me. I just wanted a new phone and that is what I got.
bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
Sent from my MB855 using XDA Premium App
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Click to collapse
I manage a Best Buy Mobile store and while I'm not going to say you don't provide great customer service in your store, it's inaccurate to state that Best Buy Mobile doesn't provide quality service as well. We perform all the services you stated, for free, in addition to having better prices and impartial service in a non-commission sales environment. Not all consultants or stores are created equally, and I'm sure there are good/bad Best Buy Mobile's just as there are good/bad carrier stores, but to say that you're the only store that provides quality service and goes above and beyond for customers is wrong.
pfroo40 said:
I manage a Best Buy Mobile store and while I'm not going to say you don't provide great customer service in your store, it's inaccurate to state that Best Buy Mobile doesn't provide quality service as well. We perform all the services you stated, for free, in addition to having better prices and impartial service in a non-commission sales environment. Not all consultants or stores are created equally, and I'm sure there are good/bad Best Buy Mobile's just as there are good/bad carrier stores, but to say that you're the only store that provides quality service and goes above and beyond for customers is wrong.
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if you're trying to say that Best Buy goes above and beyond for customers then you are dead wrong.
Best Buy is the worst electronics store i've dealt with, even Comp USA is better to deal with than best buy.
DualSportDad said:
if you're trying to say that Best Buy goes above and beyond for customers then you are dead wrong.
Best Buy is the worst electronics store i've dealt with, even Comp USA is better to deal with than best buy.
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Click to collapse
Like I said, not all stores or employees are equal. But I see it every single day. A company does have to keep an eye on it's bottom line in order to stick around, and sometimes the requests of our customers are so far beyond profitable that we couldn't stay in business if we met them, but in my experience the average day to day experience for customers in my store is very positive.
I have been around long enough to see some douchy things but they are definitely not the norm.
pfroo40 said:
Like I said, not all stores or employees are equal. But I see it every single day. A company does have to keep an eye on it's bottom line in order to stick around, and sometimes the requests of our customers are so far beyond profitable that we couldn't stay in business if we met them, but in my experience the average day to day experience for customers in my store is very positive.
I have been around long enough to see some douchy things but they are definitely not the norm.
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Click to collapse
i bought a lot of stuff from best buy at one point all around the same time. it was a wide range of things from computer hardware, camera, Sirius satellite stuff etc. i bought the extended warranty on everything. the items that did end up needing to be repaired were denied. i called corporate, the warranty company everything, i was told to go pack sand.
i should have known what a total POS company best buy was when i bought my camera and when i got home and tried to use it it wouldn't turn on. i took it back and they didn't have the same model, you wouldn't believe how much trouble i had to go through to get a replacement camera. i mean the camera was literally about an hour old.
i never had any request that were unreal, i just wanted my stuff working and i paid for the warranty on all of it, and even the one hour old camera was a pain to get resolved. with sprint i bring a phone back months later and they do their best to make sure that i get a properly working product. i pay for the extra warranty and i have used it once to get a speaker replaced on my evo and no questions were asked the phone was fixed in less than an hour, even with my phone rooted with CM7 on it.
a little extra: my friend just bought a evo at best buy for $1. they talked her into some sort of best buy tracking software (or what ever the hell the program is) that cost her $40, and then a screen protector that is a pile of crap vinyl distorted looking thing and a really, really really cheap silicone case for i think she said another $40. the person at the store didn't help her try to understand her phone at all. the next day she went back to try to get help setting up her e-mail and best buy told her to call sprint for help or go to their store and have them show her how to do it.
DualSportDad said:
i bought a lot of stuff from best buy at one point all around the same time. it was a wide range of things from computer hardware, camera, Sirius satellite stuff etc. i bought the extended warranty on everything. the items that did end up needing to be repaired were denied. i called corporate, the warranty company everything, i was told to go pack sand.
i should have known what a total POS company best buy was when i bought my camera and when i got home and tried to use it it wouldn't turn on. i took it back and they didn't have the same model, you wouldn't believe how much trouble i had to go through to get a replacement camera. i mean the camera was literally about an hour old.
i never had any request that were unreal, i just wanted my stuff working and i paid for the warranty on all of it, and even the one hour old camera was a pain to get resolved. with sprint i bring a phone back months later and they do their best to make sure that i get a properly working product. i pay for the extra warranty and i have used it once to get a speaker replaced on my evo and no questions were asked the phone was fixed in less than an hour, even with my phone rooted with CM7 on it.
a little extra: my friend just bought a evo at best buy for $1. they talked her into some sort of best buy tracking software (or what ever the hell the program is) that cost her $40, and then a screen protector that is a pile of crap vinyl distorted looking thing and a really, really really cheap silicone case for i think she said another $40. the person at the store didn't help her try to understand her phone at all. the next day she went back to try to get help setting up her e-mail and best buy told her to call sprint for help or go to their store and have them show her how to do it.
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Click to collapse
If your warranty claims were denied they were probably caused by something that is explicitly not covered by the warranty. (Accidental damage, water damage). Two versions of most plans are offered, one covers accidental, one doesn't. The camera you purchased sounds like it was the last one in stock. Even big box retailers have a limited quantity of product they keep in the store and have to be replenished. We don't charge $40 for tracking software. The phone locating and remote lock software is included with the optional accidental damage warranty on phones, the other $30 is to allow her to sell back the phone for up to $300. We don't carry $40 silicone cases, silicone cases are $20. The screen protector is fine, Zagg brand, it just looks like crap if you don't install it right, which she probably chose to not have us do because we guarantee the install and she could have it reinstalled if she isn't satisfied.
Email they should have offered to set up and should not have turned her away. I'd suggest having your friend mention it to their manager so they can correct the behavior.
kgbcapthowdy said:
I work at a corporate store and i must say its nice to see someone that gets it. Believe me if i could change the price of the phone i would. I get paid on phones so why in the hell would i turn away a sale if i had the means to keep it.
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Click to collapse
I concur.... I hate seeing people walk because BB or RS offer the exact same phone for a fraction of the price that we do. I wish we had the capabilities of price matching. People have a very bad misconception of the power that we as corporate stores have.
It's actually pretty sad because shortly after, they normally walk in the store stating "BB or RS or Sam's or insert random store here told me to come here to get my contacts transferred over" and like the corporate tool that I am I must oblige even though you didn't bother to buy the phone from me at all. Then as soon as I try to upsell on the opportunities that were stolen from me, I'm told "Oh well RS or BB has that cheaper"...
hi guys and gals and all you trolls : D
http://www.androidcentral.com/leake...and-you-wont?utm_source=ac&utm_medium=twitter
We just got our hands of a copy of the latest Sprint Playbook, and while we were hoping for some more info about the LG Marquee and Kyocera Milano, what we found was a bit, well, different. It seems that in order to stay competitive with Verizon and AT&T (Sprint's words, not ours), some changes are going to be made to several of the perks everyone on Sprint takes for granted.
For starters, the Sprint Premier program is coming to an end. Current members will be hearing from Sprint sometime after Sept. 16 with all the details, but the short version is starting at the beginning of this month, enrollment in the program stopped, and you'll have to use your current (and final) Premier upgrade on or before Dec. 31, 2012. In addition, the other smaller but just as appreciated perks like accessory discounts and annual anniversary gifts end Dec. 31, 2011. Employees have been instructed how to let everyone down easy, but this will sting no matter how you slice it.
Next up, is a major change to Sprint's 30-day=satisfaction guarantee -- it's getting cut by 16 days. Like we've seen other carriers do, Sprint will now be switching to a 14-day return policy. They will still return everything but the restocking fee, you just have a couple weeks less to make up your mind.
Finally, starting Oct. 2, the "New For You" upgrade time is changing from 22 months, down to 20. Cutting the time down by two months is nice, but will hardly take the sting of losing the yearly Premier benefit away.
Nothing good can last forever folks, and as Sprint reminds us, they have to do something to stay competitive. In the end, it's a business and sometimes you have to rob from Peter to pay Paul. We have some relevant pages of the Playbook after the break.
CheesyNutz said:
hi guys and gals and all you trolls : D
http://www.androidcentral.com/leake...and-you-wont?utm_source=ac&utm_medium=twitter
We just got our hands of a copy of the latest Sprint Playbook, and while we were hoping for some more info about the LG Marquee and Kyocera Milano, what we found was a bit, well, different. It seems that in order to stay competitive with Verizon and AT&T (Sprint's words, not ours), some changes are going to be made to several of the perks everyone on Sprint takes for granted.
For starters, the Sprint Premier program is coming to an end. Current members will be hearing from Sprint sometime after Sept. 16 with all the details, but the short version is starting at the beginning of this month, enrollment in the program stopped, and you'll have to use your current (and final) Premier upgrade on or before Dec. 31, 2012. In addition, the other smaller but just as appreciated perks like accessory discounts and annual anniversary gifts end Dec. 31, 2011. Employees have been instructed how to let everyone down easy, but this will sting no matter how you slice it.
Next up, is a major change to Sprint's 30-day=satisfaction guarantee -- it's getting cut by 16 days. Like we've seen other carriers do, Sprint will now be switching to a 14-day return policy. They will still return everything but the restocking fee, you just have a couple weeks less to make up your mind.
Finally, starting Oct. 2, the "New For You" upgrade time is changing from 22 months, down to 20. Cutting the time down by two months is nice, but will hardly take the sting of losing the yearly Premier benefit away.
Nothing good can last forever folks, and as Sprint reminds us, they have to do something to stay competitive. In the end, it's a business and sometimes you have to rob from Peter to pay Paul. We have some relevant pages of the Playbook after the break.
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I've said it before and I'll say it again: It's about damn time.
Am I happy about this? Not at all. But this was going to happen eventually. Sprint is bleeding money without compare. As long as they continue to offer decent coverage, great prices and fantastic customer service I'm all for it. They need to stay competitive. Not to us, they are already very competitive to us...they need to stay competitive to investors or risk a takeover most likely coming from Verizon.
***** and complain all you want, where you gunna go? T-Mobile? Unlikely. That whole law-suit from the DOJ is nothing but a dog-n-pony show.
Sprint has to offer unlimited service, the same fantastic rates, unparalleled customer service while at the same time improving it's network infrastructure all around in order to stand a chance...they know it and it's about time they started acting like it.
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
...that's just my take...
Well to stay competitive they say. Really how is offering the same price as the other 2 competitive. owell here comes the throttling not now but soon
(doesnt say that but thats the path). Very disappointed indeed.
zer0-1ne said:
Well to stay competitive they say. Really how is offering the same price as the other 2 competitive. owell here comes the throttling not now but soon
(doesnt say that but thats the path). Very disappointed indeed.
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Well I'd have to say that Unlimited data plans and Unlimited data plans that are still $10-$20 cheaper than tiered (aka "limited data") plans is still a better deal....
....now they are on the same level with all of other companies for ETF and other "little things."
...and as I said they are already very competitive to us, far more than the other choices (besides the doomed T-Mobile)...but it isn't us they need to convince to not sell-out to Verizon, it's the shareholders....and that benefits us too.
As long as they keep the data unlimited, I could care about the other oerks
So much for upgrading annually that's the only reason i was with them
I am pretty disappointed in this news. I left at&t to come to sprint not just because of price but also because of the perks you get with being premiere. Annual upgrades, discounts on accessories, anniversary gifts, etc.
Yes. Price was nice but going to a company that ties verizon for customer service and appreciates its customers to give them a little something back once in a while really sold me on the idea.
The crappy thing is that just after I signed up for a plan that was sprint premier qualified, they switched to a tiered plan. So I was already like wtf! Not to mention that they also started to charge all smartphones a $10 premium instead of just 4g phones (though that didn't really effect me).
I can see the argument that says sprint needs to stop these perks in order to save a bit of capital in order to invest in the network, but I don't think this is a good move for sprint.
The fact is that sprint used to offer several perks that no other carrier did, and they were cheaper than the others. These extra perks made sprint very attractive. The tradeoff is that their network speeds are noticeably slower than their competitions. Many people take that tradeoff because of those perks.
I am betting that if people lose those perks, and all they are left with is an $8 a month savings, they will go to a more reliable network. This loss of customers will lead to a much greater loss of capital than these perks will. sprint still won't be able to invest in their network when they lose 25% of their customers. I just don't see this as being a a good move when you are trying to standout against the competition.
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Sprint needs to keep something in mind:
Sure, they have unlimited data (for now anyway), but beyond that if they align themselves too closely with Verizon and ATT, they may actually need to provide a reliable fast data service.
Why do I have better data speed when roaming? Because sprints network is pathetic in comparison. And if they align too closely, everyone that has been satisfied with unlimited data and yearly upgrades might start to notice how poor their service really is.
i see people saying sprint has unlimited data this is true ... but for how long changes like this happened to VRW right before the iphone was announced . what finally happened .. data caps . only thing that was helping sprint is unlimited data ..
now that the premiere is gone the upgrade fee is jumping etf is jumping what's going to keep people around ?
surely not the data speeds ..
Another thing...while unlimited data is great and all, only something like 2% of people use even 2GB a month. The fact is that the vast majority of people are good with limited data. the huge data hogs that are all drawn to sprint and leave other networks. This clogs up sprints already lackluster network even more while freeing up a competitors network. plus, since only a small percentage of people come to sprint for the unlimited data plan, that means they really aren't gaining market share. And to make matters even worse the customers they do get aren't really profitable because they are consuming so much data...
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This puts me close to my edge here. Been with sprint for over 10yrs as i was with nextel well before so i was enjoying my premier gold status and yearly upgrades.
This change will greatly make me rethink things when my yr comes up which will be in 2yrs as ill upgrade to whatever next yr while its still valid, and the yr after that will be the deciding factor. If I can't call and negeotiate getting the 2yr upgrade then walking i will likely be doing, and thats what will keep me here, long as i can call in and get the 2yr price ill stick here, first time that doesn't happen ill likely walk.
take away the silver status but **** reward something to the people that have stuck around through thick and thin 10yrs plus and let them upgrade every year!!
CheesyNutz said:
i see people saying sprint has unlimited data this is true ... but for how long changes like this happened to VRW right before the iphone was announced . what finally happened .. data caps . only thing that was helping sprint is unlimited data ..
now that the premiere is gone the upgrade fee is jumping etf is jumping what's going to keep people around ?
surely not the data speeds ..
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You be trolling hard!!!
You have ATT!
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Amd4life said:
As long as they keep the data unlimited...
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+1
Ditto, I'm still pissed but yeah, I'd drop premier if it meant keeping my data unlimited, Just like it say's in Hesse's dictionary.
I draw the line at the costs & the data.
I love all 12Mbps down of my unlimited data.
so instead of upgrading every year we have to wait 20 months for new upgrades? that's gonna suck ****ing hard for me. really hard. im not one too hang onto a phone for too long. especially this one
Up next, tiered data. I dont know why anyone is surprised...
I understand why Sprint is doing it, but it really pisses me off. I upgraded my plan in July to make my plan cost enough to be a Gold Premiere member and it would take affect next month. Then I would be eligible for an upgrade because I didn't use on for the Evo 3D and planned on using that upgrade to get the Nexus Prime when it comes out. I will be calling Sprint and I will be complaining to see if I can get my upgrade or at least downgrade my plan back to where it was and get my $ back for the 2 months I spent at a higher plan which will probably be 3 by the time I talk to them.
No other carrier offers the yearly upgrade, so this will put Sprint more on par with other carriers. To me it is still the best deal because of unlimited across the board for less than tiered plans with other carriers.
I understand why they would get rid of most of the program but they are WRONG to do that to the 10+ year members......If they don't keep it for us they will bleed MANY of their longtime customers!!!!!! It's just dirty to do this to 10+ year customers!!!!!
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Im a 10 year member too and very upset hearing about this. Im with Sgt Slaughter on this, the day i cant call in and upgrade is probably the day I walk.
Sent from my Evo3D
How useful is unlimited data when you get 100kbs download speeds with full 3G coverage? The only reason I'm with Sprint is because of all these little extra perks that they keep taking away. I've also been with Sprint for over 10 years and it's a real shame. I don't know about everyone else but in my area Sprint's backhaul is so bad that data speeds are absolutely ****! Particularly unusable during peak hours. Most of my friends have Verizon and although their bills are higher, they get awesome data speeds. There's also a rumor that Verizon will be getting LTE in my area soon. If that happens I would happily pay my EFT and sign up with Verizon. I've been waiting for 4G in my area since the release of EVO 4G and there's no plan of them adding it any time soon. I would sign with T-Mobile but they don't even have 3G data in my area. However, that actually might not be a bad idea because I only get 1X speeds on Sprint anyhow.
Soon, all the carriers will be offering very similar services. Sprint increased the ETF, added a few cents to the monthly bill, removed lots of perks they offered to premiere customers etc. With all these changes, how long do you think the unlimited everything plan will last?
Once Sprint upgrades it's 3g network to evdo rev b, that'll be the end of unlimited everything.
WE have been duped by Sprint people. Go to their website and you will notice the announcement of the iPhone 4Gs. You can even pre order it. This privilege was not given for the Samsung Galaxy S 2 ET4G.
Why...was this you say...it's obvious that Sprint knew it had made a deal to buy a **** load of IOS devices to secure this deal with Apple.so they didn't promote the galaxy ET4g. Now they have a big announcement tomorrow. They are going out of their way to let you pre order the iPhone as well.
Sad, and yes I feel they used us to get this deal, by canceling all perks, while giving us crappy service. My Photon has a red circle and no service, and I don't have a ET4G yet. Service has been terrible most of the summer all over NY and in mid town NYC.
If service was being interrupted to better service I may stick around, but not getting signal, failed messages, and paying for it and no credit with lies is unacceptable. Not being able to pre-order the phone I wanted because they made a deal with Crapple is also unforgivable. Price isn't the only thing that matters in a business relationship. It's I pay for service and expect to have it when I want it, not when you decide to give it.
Hell I was told by a customer service rep that I should be happy because I have had a lot of usage on my line. I then said yes that is true, but when I need my service to work it failed to deliver....I missed important calls. and meetings with people because of failed service.
People were telling me when they called the phone rang 3x's and hung up no message was able to be left. Others told me that they would get a network busy message please try again later. One rep verified this condition of calling me, and could not get through. The phone rang 3x's and the line just went dead when they called. I have been to tech centers, and have made many battery pulls, and software reboots, and finally I was told that there was a net work issue and they did not know when it would be cleared. Now when I call to talk about it they put me on hold no music and never come back to talk.
I just don't see it getting better, and when the next generation of phones IE Prime or what ever hits Verizon, and this is not cleared I am gone. When I feel I have to beg for service, or a credit for not receiving service after paying my bills for 15 years, and at one point having a $300 a month phone bills for business it's time to go.
My bill analysis shows that I average 240 msg a month, and average about 2g of data a month, and since I use my phone mostly for calls a Verizion 69.00 phone plan with 10 data, and 10.00 for data equals what I am paying now. So if this doesn't clear with the loss of perks I am outta here.lol
Not we. I use more messages, more data and pay half that. Verizon wouldn't be an option even if I wanted to.
I don't really think Sprint needed to market the ET4g, everyone and their mother knew that phone was coming to Sprint.
Sent from my Photon.
And why the hell is this thread in the PHOTON forum? Smfh...where is a mod when you need one......
Sent from my MoPho using XDA Premium.
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
I'm team Android all the way, but let's be honest...Apple users aren't nearly as discerning as we are, because they dont have a choice. Therefore if you want one of their phones there is but one launch day, hence a partial explanation for the need of a pre-order.
Sent from my MB855 using xda premium
even still not having preorders on one of sprints flagship phones (wether they know it is or not) is still poor choice. i mean hell i preordered my ns4g and that was a year too little too late
Thank you for sharing OP.... Now beat it.
Man for a second I thought I was in the wrong forum! Lol!
R2DeeTard said:
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
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bitter....what would I be bitter about poor service through out the NY metro area, and getting no help but run around. Missing important calls and finding out about it hours and days later. This has to change and I am not the only one having connection issues around the states.
I have touted Sprint for 15 years buddy, so get a grip. But, now they seem to be reverting back to the early 2000 era when they fell off the 60 stock high....rofl.
I know I should be ecstatic for my paltry cash that I got **** service with no real explanation for the last 4 months. If it doesn't change by the time a the Prime launches on Verizon I ll be gone. This is not being bitter it's called paying for service, and expecting to get it every day in the areas that I normally have service rather than when they decide to fix it and then lie about it. A few of the major tech sites has made this same issue of service alert in their blogs, and to Sprint about this issue. Sprint has told them in mid September they are working on it , and yet tell me there is no know issue. When I tell them its all over the Sprint forums, and and tech sites they then say oh yeah we are working on it and don't know when this issue will be fixed. Not to mention that because they recognize there is a issue they even opted to let me out of my contract. Let me tell you if the Prime was on Verizon I'd be gone.
Please Big Red bring out the Prime so the Photon owners can have our forum back.
I called T-Mobile and asked for retentions and told them I needed a good deal on the Amaze without a rebate. They gave it to me for ~ $250 w/ tax, no rebate, waived shipping charges, and gave me a $120 statement credit (about one month of service on my family plan). It pays to ask!
They also told me I could keep my $25/mo 5GB 3G data plan, but I see on the website that I now have the $30 data plan. I'll complain but I doubt I'll get very far on that one...
I'm really excited about replacing my N1!
Wow. That is a good deal.
T-mobile retention, I better write a note about it for my 2013 renewal
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
hasoon2000 said:
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
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Smh if you were an employee I'm glad your not anymore. Thats not the right way to go about getting a deal guys, customer loyalty is great if your contract is close to ending because we will do the most we can to help you 6 months or less is best and its more helpful when you have more then one line because we can use more things to give you a better deal. You don't have to be pissed off or have an issue with your phone, you are a benefit to the company and we are there to help you anyway we can, and don't be surprised if we can't beat deals from costco, walmart, wirefly a lot of times on single lines sometimes even just on family plans they have real good deals.
Sent from my HTC Sensation using XDA App
ebatr8 said:
Smh if you were an employee I'm glad your not anymore your a freakin idiot if I got you on the line id be glad to indirecrly tell you to ff off. Thats not the right way to go about getting a deal guys, customer loyalty is great if your contract is close to ending because we will do the most we can to help you 6 months or less is best and its more helpful when you have more then one line because we can use more things to give you a better deal. You don't have to be pissed off or have an issue with your phone, you are a benefit to the company and we are there to help you anyway we can, and don't be surprised if we can't beat deals from costco, walmart, wirefly a lot of times on single lines sometimes even just on family plans they have real good deals.
Sent from my HTC Sensation using XDA App
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Who's the freaking idiot that you are telling to ff off?
Don't post these comments in my forum please.
Binary100100 said:
Who's the freaking idiot that you are telling to ff off?
Don't post these comments in my forum please.
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Sorry binary, just irritating to see someone tell people to do something dumb that won't trully help them out, id rather share help with people to actually get help from tmobiles loyalty department I edited the post now feel free to delete if you must
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Like he said. Your comment sucks
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jjlean said:
Like he said. Your comment sucks
Sent from my HTC_Amaze_4G using XDA App
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Cool story bro
Sent from my HTC Sensation using XDA App
I actually got a similar deal. bought one amaze from T-mobile (in november) for $250 and they gave me the second free. Basically I got each for around $125.
hasoon2000 said:
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
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ive never heard of anyone having to do this on tmobile.. sounds like somthing youd do on att lol
hasoon2000 said:
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
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I honestly don't feel that it takes any tricks or lying and threats.
I've been with Tmobile for 7 years and I've upgrade plenty of phones either free or at a discount.
The only thing you need to do is be polite and be patient.
I've always found the reps willing to go the distance as long as I'm patient and as long as I have the nerve to ask.
Don't be afraid to ask for an upgrade.
Don't be afraid to ask for a different phone when you do a warranty exchange.
9 out of 10 times they won't make you an offer on their own.
And this leads people to believe that they should threaten to cancel or complain and throw a fit to get these deals the reps don't offer.
First off, that just makes you look childish.
And who knows if they make a note of that on your account or not?
I just ask them when I want something. If that rep can't help me they'll pass me along the CoC or I call back. No biggie.
Try it, give them a call and say
"Hey...so I just saw this new phone that I really want to get but I don't qualify for an upgrade yet...is there anything you guys can do for me?"
I have four voice lines and a MBB line. I've never had an issue getting a (slightly) early upgrade or some kind of deal. I always treat CSRs the same way I like to be treated (kindly, with respect and patience). I've gotten really good deals with T-Mobile.
Wasn't me!! I didn't do it!
I am thinking about coming to Verizon. I am on Sprint now with 2 lines with data on both. Because of a recent billing change I can get out of my contract until Saturday, March 10th. Sprint has went downhill in my area over the past year or so, but their prices are still good. I am looking to get a discount of some sort to help deal with the price difference. I will be getting 2 smartphones with data (likely used month to month at first until newer phones come out). I work for a small electrical contractor in a small town so I won't be eligible for a employee discount. Is there any tricks I can use to get a discount? Maybe somebody else's work email or something like that? If anybody knows anything please post or PM me with details/ link to thread/ anything. Thanks
I don't plan on signing a contract immediately because I would like to wait on HTC's next big phone. I have had the Evo3d since launch day and am a smartphone junky, so I don't think I could handle such similar phones for almost 3 consecutive years with no upgrade. I would like to go ahead and sign a contract now, use a used phone in the meantime and have an upgrade waiting on me when I get ready to use it, but the customer sales rep for Verizon said that wasnt possible. If anybody has any input, info, or advice please help me out. I have to swap carriers and get my 2 numbers ported before the end of the day Saturday, or I'm stuck with Sprint for another 14-16 months...That would be AWEFUL!
Thanks!
Can't you terminate your contract with sprint, but just stay on month to month without the contract?
getting discounts here isnt as easy as it was on sprint. i came from sprint, all you needed was an email and you were set. here they want proof of employment or if they use email, they send confirmation to that email from what ive seen. not to your own email. but those are few companies that do that so its harder. lol
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con247 said:
Can't you terminate your contract with sprint, but just stay on month to month without the contract?
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No.. What they do is waive the ETFs AFTER you've ported out in a case like this.
Trust me.. they more than pushed me out last month with their attitude about the whole thing.
Sprint did indeed go downhill and while it is cheaper and truly unlimited.. you AREN'T getting what you're paying for anymore. VZWs 3G speeds blow away sprints and let's not even talk about 4G because it's night and day too. Sprint isn't even going to expand their current 4G network (wimax) because of the soured relationship with Clear. Oh and by the way... my 4G works just as fast indoors as it does outdoors. After 9 years with sprint that contract change was the final straw.
Make sure you get in during the double data deal because i'm not sure i would be comfy with a 2GB monthly cap.
con247 said:
Can't you terminate your contract with sprint, but just stay on month to month without the contract?
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unfortunately not. The guy I talked to said I have to be off the network completely by March 10th or I am stuck for the remainder of my contact. I have read that a few were allowed to go month to month and many that had 30 days after they called, but the rep told me it is 30 days from the February billing cycle. I just found out about this today and called right after work. So I have basically 3 days to have my numbers ported over to Verizon or I am out of luck.
Anybody have an account with no discount for 2 lines, 700 minutes, unlimited text, and 2gb(4gb under promotion) on both? If so what does it end up being after all taxes, surcharges, etc? I pay $167.XX on Sprint right now, and really hope Verizon can keep it under $200.
What if you port to att or verizon off contract? Then just port the number back to sprint off contract.
con247 said:
What if you port to att or verizon off contract? Then just port the number back to sprint off contract.
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Somehow I think that would be a nightmare-ish idea.. especially if the OP needs his line for work.
If you need to port that quick you'll also need to do an in-store purchase. I think $167 for the package you stated is probably close to doable. You'll also get much more friendly/helpful customer service with verizon. Playing devil's advocate you should also be aware that verizon's mobile to mobile only includes other VZW customers unlike sprints any mobile to mobile.
con247 said:
What if you port to att or verizon off contract? Then just port the number back to sprint off contract.
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That sound very tempting to try, but just sounds risky. I know I have read somewhere that if you cancel your contract on Sprint and come back within 30 days that you basically are just on your same old contract again. I maybe wrong, or whoever said it may have been wrong, I don't remember where I read it. But if someone has experience doing something like this I would love to here about it. It would at least get me through until HTC releases a quad core, or s4 based phone.
Clay333 said:
That sound very tempting to try, but just sounds risky. I know I have read somewhere that if you cancel your contract on Sprint and come back within 30 days that you basically are just on your same old contract again. I maybe wrong, or whoever said it may have been wrong, I don't remember where I read it. But if someone has experience doing something like this I would love to here about it. It would at least get me through until HTC releases a quad core, or s4 based phone.
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If you like HTC phones like i do.. just compare the specs of the verizon phones to the sprint phones (htc->htc). You'll see that verizon has much better specs on the phones than sprint too.
dottat said:
Somehow I think that would be a nightmare-ish idea.. especially if the OP needs his line for work.
If you need to port that quick you'll also need to do an in-store purchase. I think $167 for the package you stated is probably close to doable. You'll also get much more friendly/helpful customer service with verizon. Playing devil's advocate you should also be aware that verizon's mobile to mobile only includes other VZW customers unlike sprints any mobile to mobile.
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The on network mobile to mobile is now problem, because 90% of the people around here have Verizon anyway. The package I put together online was about $173 (before taxes and surcharges) , but I think I had insurance for 2 rezounds for that price.
dottat said:
If you like HTC phones like i do.. just compare the specs of the verizon phones to the sprint phones (htc->htc). You'll see that verizon has much better specs on the phones than sprint too.
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I have to disagree. My Evo3d is very similar to my coworker's rezound . It has basically the same processor only .3ghz slower, same amount or RAM, same screen size, QHD screen vs 720p (the difference is honestly not noticeable when held side by side) and it came out about 4 months before. Don't get me wrong I really like the Rezound, but I feel it hardly has much better specs, slightly better specs at most.
That's what originally drew me to Sprint, they get the hottest phones first, and low monthly costs. But their service has let me down recently.
Please don't take offense to this post, I mean no disrespect
Well if it's close.. I would say to you exactly what I told my wife when I dropped Sprint. Sprint has done NOTHING to keep my account. They have not done anything with their local infrastructure. They never respond to trouble tickets. Their status quo really sucked bad.
Verizon on the other hand, has done extensive network upgrades and is very responsive to any problem you have.