Hey,
my gfs Ace is showing some very strange behaviour. At random times when she tries to use it it just won't react to anything. Neither home nor power button unlock the screen, holding power button doesn't do anything (neither turn on nor off). Adb won't connect to the phone. All one can do is remove the battery, after that it'll let you turn it on and work just fine.
Happens like every 2 days and so far I couldn't spot any pattern. Firmware is 2.3.4 KPH
Is anyone else seeing this or any idea what could be causing it?
Yes, it's called SOD (sleep/standby of death) and it happenes to me sometimes and some other people i know that have ACEs...there's no fix i'd know about..yet
does it happen with any firmware or was it just introduced? any idea whether it's just some bad phones so she could get a different without the bug?
Related
Very annoying problem this, ive only done the ROM update offered by T-mobile to fix some bugs.
Now it will randomly stop responding when you press any button on the phone it doesnt do anything. If you hold down the power button then tap it again sometimes it comes to life. Ive called it when it does this to try and wake it up as it were or send a text, nothing it doesnt even recognise they have been sent after the restart. All i can do is a soft reset. Anyone have a clue what could be causing this?
Step83 said:
Very annoying problem this, ive only done the ROM update offered by T-mobile to fix some bugs.
Now it will randomly stop responding when you press any button on the phone it doesnt do anything. If you hold down the power button then tap it again sometimes it comes to life. Ive called it when it does this to try and wake it up as it were or send a text, nothing it doesnt even recognise they have been sent after the restart. All i can do is a soft reset. Anyone have a clue what could be causing this?
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Click to collapse
I have this problem as well. sometimes pressing the power key all that happens is the keys light up but no response on the screen, you may fin dif you leave it a few minutes it will start to work again. I'm not an expert in these things but it seems to be similar to if you have a faulty memory stick in a pc. I'm on my 5th replacement from HTC on just 6 moth of owning the phone. Its a complete nightmare and renders the phone completely useless. Send it to htc for repair. check any return handsets very carefully they send you as they sent me 3 handsets with the screens incorrectly fitted. Take date stamped pics of your handset also before sending so you can prove the condition of it before it was sent to them.
Step83 said:
Very annoying problem this, ive only done the ROM update offered by T-mobile to fix some bugs.
Now it will randomly stop responding when you press any button on the phone it doesnt do anything. If you hold down the power button then tap it again sometimes it comes to life. Ive called it when it does this to try and wake it up as it were or send a text, nothing it doesnt even recognise they have been sent after the restart. All i can do is a soft reset. Anyone have a clue what could be causing this?
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Click to collapse
I am also suffering from this.
I have a strange problem.
My Galaxy S2 (9100) is not turning off the screen anymore.
When I press the power button, usually the phone would turn off the screen and go into sleep mode.
Now the phone immediately wakes up again, showing me the lock screen.
I got that phone on Android 2.3.3 (Gingerbread) where it ran fine in the beginning.
Then this behaviour appeared. I have updated to ICS (4.0.4) via Kies software and problem still exists.
I then thought I might try a completely new ROM, so got CyanogenMod latest stable release from their website and installed that (with google apps).
No other software installed, so I can exclude this as a problem.
Problem still persists.
So it seems not connected to any ROM neither to any software.
The strange thing is:
The power button is working, because I can
- long press to bring up the menu to shut down the phone (which works ok)
- short press and the screen will turn off - only it comes on a second later again.
Obviously this drains the battery quickly.
Help please!
TheMobilist said:
I have a strange problem.
My Galaxy S2 (9100) is not turning off the screen anymore.
When I press the power button, usually the phone would turn off the screen and go into sleep mode.
Now the phone immediately wakes up again, showing me the lock screen.
I got that phone on Android 2.3.3 (Gingerbread) where it ran fine in the beginning.
Then this behaviour appeared. I have updated to ICS (4.0.4) via Kies software and problem still exists.
I then thought I might try a completely new ROM, so got CyanogenMod latest stable release from their website and installed that (with google apps).
No other software installed, so I can exclude this as a problem.
Problem still persists.
So it seems not connected to any ROM neither to any software.
The strange thing is:
The power button is working, because I can
- long press to bring up the menu to shut down the phone (which works ok)
- short press and the screen will turn off - only it comes on a second later again.
Obviously this drains the battery quickly.
Help please!
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Click to collapse
Hmm this is really strange
Maybe it's a "loose connection" of homebutton?!
Try do press a bit "harder" "softer" "more up" etc... hope u know what I mean....
If one of the pressings work it seems to be a hardware prob.
If always the same it must be a software problem and u can try to flash a new kernel (if u also on Cyanogenmod)
Much success
CHEERS
Of course I have already tried to press the power button in any way I could imagine (soft, hard, more up, more down, etc) - always the same result: Screen turns off and comes back on immediately.
The question is, what kind of hardware failure can this be? The power button seems to works.
Are there any hardware features on this phone that would either automatically turn on the screen or prevent the phone from going into standby? I know some of the newer phones have a function that detects if one is watching the screen and then prevents standby. Maybe such a feature is malfunctioning? Only I am not aware that the S2 has such a thing.
I don't think it is a software issue, because I have had the same experience with 3 different ROMs now (Gingerbread, Stock ICS, CyanogenMod 9)
Same issue Here .......
I'm currently having this issue and it's really frustrating, I had it first on the Galaxy S3 with 4.2.1 stock rom, I don't know if it might be an app that might be causing this, basically when i lock the phone the screen turns off but then when i press the power button or the home button to turn on the screen it does not do anything, I know the phone is still on because sometimes if i get a text message i can see the blue led blinking and it will continue to blink even when it's frozen.
The only way to bring it back is by holding the power and home button together in order to reset it.
I tried factory reset and it would not work, I flashed the phone with a custom rom for Paranoid Android 4.3 and it worked great for about a week, no issues at all, but then it started freezing when locked again. I hate this and i'm thinking it might be a hardware issue since I've tried different software versions.
I don't know if it might be an app that might be causing this, basically when i lock the phone the screen turns of but then when i press the power button or the home button to turn on the screen it does not do anything, I know the phone is still on because sometimes if i get a text message i can see the blue led blinking and it will continue to blink even when it's frozen.
Even worst, if i'm listening to music and i lock the phone or if the screen times out and locks when i try to unlock it i can see it's stuck but the music is still playing....
Also, if the phone is stuck and i try to call it, it will not ring not turn the screen on, it's not like the problem is just the physical buttons, i don't know what to do since the phone is out of warranty, I have never dropped the phone and there is no damage on it, it have never over heat either so i don't know what can i do.....
Any suggestions or help would be really appreciated.
hardware issue.I got same problem before but I didn't manage to fix it.
cz4r3n said:
hardware issue.I got same problem before but I didn't manage to fix it.
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Thank you for the reply, do you know specifically what kind of hardware problem was it? Were you able to fix it or you just had it replaced?
no not yet sorry...
cz4r3n said:
no not yet sorry...
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But it's really strange, It is a hardware issue and it should affect all the time, not randomly i would think... I don't know if the problem is with the processor or the buttons, i don't know how to determine that..
Jonhmena said:
But it's really strange, It is a hardware issue and it should affect all the time, not randomly i would think... I don't know if the problem is with the processor or the buttons, i don't know how to determine that..
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Click to collapse
The first week with Paranoid Android 4.3 it worked greatm even faster than the stock rom and I also liked it because it is android 4.3, the issue started one week after, and i'm thinking that during the first week i did not install all the apps i use, once i installed all the apps it started happening.
The first time i had the issue was right after the facebook messenger app was updated, i tried uninstalling it and the issue was still happening, if i check the running apps and i can see several of my apps running in the background such as Facebook messenger, Viber, Skype, Avast (6 services) Applock, GO weather EX, whatsapp, Facebook.
Maybe i'm just reluctant to think that this is a hardware issue, cause there is no way for me to get some logs or a hardware report that may show any crashes or anything.. I like this phone, it have everything i need and i refuse to think that it's a piece of crab but i've had nothing but troubles with it since day 1...
I dont think it is SW problem because even flashing multi package stock firmware doesn't fix the issue.I tried replacing lcd and display driver but still remain unsolved.
Edit:I think there is a defective sensor chip which I don't have a unit to test already.
hello, i have same issue, and stil stuck with it, anyone can help me?
so i have had this problem for a about a mouth wondering if anyone else has had it, the phone is running the viper rom 4.1.0 but has happened with earlier roms as well, i will get a phone call or text of just trying to unlock the phone, hit the top button and nothing happens, i have been able to answer the phone call when the screen is blank but cant get it to kick on, i end up having to hold power and volume buttons to force a restart into the recovery and do a system restart, sometimes it happens 2-3 times with in a hour sometimes i go a week without it happening. has anyone else been having the same problem ?
after exchanging my phone due to the reboot problem, im encountering a new problem
my screen sometimes turns on by itself, and if i try to operate it at that point, the screen will turn black and nothing is functional except for the soft buttons and the pull down menu, only restart will solve this
sometimes it will also just crash to black even without the screen turning on by itself scenario
does anyone have the same issue? i suspect this is a software problem
I just got the z5 last night, and experienced the same problem this morning. Turns out that if you give the power button a 'double click', the screen comes back on. So this solves the problem reported above.
HOWEVER, there must be a setting (I hope) which we can change, I find it very irritating that as soon as I make a call, the screen goes blank, and you have to double-click the power button to see what is happening. If anyone knows about such a setting, please let us know!
My screen went black about an hour ago.
After Hotspotting for 40ish minutes so I could use my iPhone on the way to work on the train, I tried to check this forum with my Z5C, the back of it was really hot & after a few minutes, the screen went black & the phone was unresponsive for around 20 seconds & then basically unusable once it came back on, for another 20ish seconds, due to lag.
meganeet said:
after exchanging my phone due to the reboot problem, im encountering a new problem
my screen sometimes turns on by itself, and if i try to operate it at that point, the screen will turn black and nothing is functional except for the soft buttons and the pull down menu, only restart will solve this
sometimes it will also just crash to black even without the screen turning on by itself scenario
does anyone have the same issue? i suspect this is a software problem
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Click to collapse
Did you ever find a resolution for this? it is driving me crazy, I've tried factory resets, software repairs via the Sony Companion and this still occurs, sometimes it won't happen for a week then sometimes it happens multiple times in a row even straight after a reboot. The fix that RohitMayor describes does not work on my device. This phone is really terrible compared to the Z3 Compact
I have the same issue. This pb occurs since i have update my phone to 6.0.1...
Any solution ?