go to your account, click pay now, and click on order history.
chances are the order had to be cancelled and replaced, and that moved a lot of us down in the queue.
sucks.
some people are hypothesizing that it was because the orders were placed on the 20th and not the 21st, so the system kicked the orders out.
I had thought as much
yup
that what happened to mine that blows
No1ustad said:
go to your account, click pay now, and click on order history.
chances are the order had to be cancelled and replaced, and that moved a lot of us down in the queue.
sucks.
some people are hypothesizing that it was because the orders were placed on the 20th and not the 21st, so the system kicked the orders out.
Click to expand...
Click to collapse
I placed mine on the 20th so its just bad luck for some.
Sent from my PC36100 using Tapatalk
Son of a B, same thing here. That sucks...
yea. hope that helps shed some light on the issue for some. don't expect any thanks for a gloomy thread! lol
Wow, that's a bunch of bull****! So for those who may have set aside time to be early, they instead get punished.
Smooth move sprint
Sent from my Nexus S 4G using XDA App
I think that I am in this boat as well. When I called they told me I have a credit toward my account......ridiculous......so I'm assuming that when they canceled me they just put that money toward a bill which I don't owe yet.
Well guys, i think you need to call and verified...
Becuase i buy one phone and this is what i got in that page.
06/21/2011 DM60-O-******* Order in Progress $213.99
06/21/2011 DM60-O-******* Cancelled $0.00
And I got my email that the phone is shipped. Im from Puerto RIco... So you need to call...
Im seeing 2 order, and i only made one.
Congo123 said:
I think that I am in this boat as well. When I called they told me I have a credit toward my account......ridiculous......so I'm assuming that when they canceled me they just put that money toward a bill which I don't owe yet.
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Click to collapse
exactly. it's like being first in line on black friday, and then they decide to hand out the good stuff halfway through the line...
horrible move on Sprint's part affecting their most loyal and highest paying customers.
Congo123 said:
I think that I am in this boat as well. When I called they told me I have a credit toward my account......ridiculous......so I'm assuming that when they canceled me they just put that money toward a bill which I don't owe yet.
Click to expand...
Click to collapse
It showed as credit towards my account but they shipped it anyways.
You guys are looking for a reason but the reason is either west coast or overload.
Sent from my PC36100 using Tapatalk
Well I am in the same boat as everyone else that order technically on the 20th before Midnight central time....all day I have been checking myorder status and each time has been the same with "order in process"....then I logged into my account and checked order history and seen my order cancelled and then reprocessed later on the 21st....Just checked minutes ago to see if there has been any update since plenty people who ordered after me seem to be getting their orders with tracking # and low and behold my order has been updated with a tracking # that guarantees it by 3pm tomorrow.......I live in Wisconsin so the myth about East coast only seems to be wrong too, at least that a myth i read about...
errr
so i just checked (i placed my order earlier today on the 21st) but just wanted to see what happens when i look through there
my order number i received after payment through the link is an ai-
but when i go through Pay Now > Show Order History I see this:
06/21/2011 DM60-O-10934789 Order in Progress $213.99
Click to expand...
Click to collapse
APX515CKT HTC X515C BAR PHONE 1 2011-06-21
Click to expand...
Click to collapse
i wonder why this is showing as an HTC X515C bar phone???
if i use the order number from my initial email / the one CS verified with me on the phone
APX515CKT HTC EVO 3D 1 2011-06-21
Click to expand...
Click to collapse
also, i paid $219.xx, but order history is showing $213 for that Bar Phone
scrrewyyy
i got in early so the 1st with a date of 6/20/11 says canceled but right under that it says 6/21/11 and it has the price for the evo 3d.
i did get the email that it has been shipped and that it should be here by the end of the day tom.
so i expect the phone to be here, if its not here tom, then i will be calling sprint and having a little talk with them.
if a mistake was made by someone and they posted the phone on the site the day before then they should allow it and "satisfy" the customer.
but im not worried.
i would imagine they would have emailed me if the order was canceled and not on the way.
Mayonesa said:
i got in early so the 1st with a date of 6/20/11 says canceled but right under that it says 6/21/11 and it has the price for the evo 3d.
i did get the email that it has been shipped and that it should be here by the end of the day tom.
so i expect the phone to be here, if its not here tom, then i will be calling sprint and having a little talk with them.
if a mistake was made by someone and they posted the phone on the site the day before then they should allow it and "satisfy" the customer.
but im not worried.
i would imagine they would have emailed me if the order was canceled and not on the way.
Click to expand...
Click to collapse
i wouldn't be so sure. but i hope you get your phone tomm!
No1ustad said:
i wouldn't be so sure. but i hope you get your phone tomm!
Click to expand...
Click to collapse
well, lets see. but you better believe i will fight for a credit of some sort if my order was canceled and not shipped. hell, i better get the phone for free and with out the use of my upgrade.
i have done it before with a problem i had when i had the mogul and i got the touch pro for free without using my upgrade...
but, like i said. im not worried. and the end of the day this is just a phone and while i will enjoy messing with it ( mostly dirty 3d pictures and videos) i do have a new evo i got after i my original evo crapped out on me.
Well this sucks ass! I ordered after 11 mountain time last night and all my order dates show the 21st but I have the same cancelled item as previously mentioned. It does show processing just beneath it, but what do you know, the online order number is now closed. Crap!
Sent from my PC36100 using Tapatalk
Mayonesa said:
well, lets see. but you better believe i will fight for a credit of some sort if my order was canceled and not shipped. hell, i better get the phone for free and with out the use of my upgrade.
i have done it before with a problem i had when i had the mogul and i got the touch pro for free without using my upgrade...
but, like i said. im not worried. and the end of the day this is just a phone and while i will enjoy messing with it ( mostly dirty 3d pictures and videos) i do have a new evo i got after i my original evo crapped out on me.
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Click to collapse
i got a $22 credit from them for the errors so far. and i'll be going back for more if i don't receive tracking info. least that covers tax, and $8 more, and it'll match what i was paying wirefly with next day air.
Mine just says, order in progress. Ordered mine 2327 on 20th.
Sent from my PC36100 using XDA Premium App
a little blurb from a Sprint chat tonight.... btw, I got a 20 dollar credit because of the cancellation
22:10:03 : Graham P.: I have verified that most of the customers orders were canceled due to system issue, as the orders were placed before the availability of the HTC EVO 3D.
22:10:18 : Graham P.: You do not need to worry, as new order has already been processed.
22:10:27 : Graham P.: You will receive the phone ASAP.
22:10:35 : Ke: so now it is my fault that I logged in less than 2 minutes early and ordered the phone?
22:11:18 : Graham P.: Please do not worry, as there will not be any delay in processing your phone order request
22:21:24 : Ke: what is the current status of this order?
22:22:29 : Graham P.: Your order is awaiting processing at the warehouse. Please allow 2-5 business days for delivery.
22:23:05 : Ke: what does processing mean? so you said earlier that I would be getting it in 2 days? and now that's changed to 2-5?
22:23:29 : Graham P.: It is default status by phone.
22:24:05 : Ke: so which is it? will it be shipped tomorrow?
22:24:05 : Graham P.: You will receive the phone in next 2 days.
22:24:24 : Graham P.: It will be shipped in next 2 days.
so basically I got 20 bucks out of the deal and still no solid answer. Oh well, will probably be taking the phone back within 30 days anyways.
Related
I have ordered a T-Mobile upgrade thru BuyMobilePhones.net. Having never heard of the company before I was a little cautious. They do however have one of the best deals I've found for my situation:
600 mins
500 texts
500mb internet
18 months
£30 a month
19.99 for the phone
The closest mobiles.co.uk have got is £35/m and £50 for the phone. And as its an upgrade I don't have to fanny about changing my number over which is a Brucey bonus.
..........
I rang on bank holiday Monday and spoke to a bloke who basically said he cant do anything today as its a BH and he would be on the phone to T-Mobile for too long and he took my details and would call back Tuesday. 'Hmmmmm' I thought, and agreed.
I got a bit antsy in my pantsy so rang back an hour later. I spoke to another bloke who took my details and said he'd ring back in ten mins after speaking to T-Mobile, he took the telephone password for my account (the one you tell the operator when you ring up), I was a bit apprehensive but gave it too him anyway (I have changed it now). He rang back after about 20 mins and said its gone through and I should expect delivery on Wednesday. I said goodbye but was still suspicions.
I then rang T-Mobile an hour later and asked if there had been any changes to my account. They told me a dealer rang up questioning an upgrade to a Motorola Milestone but nothing had been put through. I rang back BMP.net but they had all gone home.
So I rang them today(Tuesday) and spoke to the same bloke and he said they have to put it through as a milestone to get the best deal. 'Fair play', I thought, but the big question is will I still get it tomorrow (Wednesday). He told me that he thought there would be enough stock in for my order but there may not be and I may actually get it Thursday.
I have just rang up T-Mobile (Tuesday 18:20) to ask if any upgrades had been put through on my account and they said 'No'. I will call BMP.net a call tomorrow (Wednesday) at 09:00 to chase it up again.
..........
The best number to call is 01773 522308.
Anyone else dealt with them before?
I've had a the same order as yourself, but it's been stuck on the processing stage since yesterday morning when I click on order status.
How long did yours take to process?
As mines an upgrade I don't get access to that part of the site
No worries, not sure processing should take this long. I have emailed them this morning regarding the issue but still no reply.
Give the above number a call 0900-1730
Will do, tomorrow, cheers
Let us know how you get on
I had a 'mare with Buy Mobile Phones a while back. Ordered a new phone, they dicked me about, finally sent it, when it arrived the box was open, so I sent it back and they told me they wouldn't accept it because the phone was 'used'.
I had to scream, shout and threaten them with the office of fair trade before they'd even concede that it was them that opened it (or someone previously); and even then they gave me the old 'as an act of good faith' line. They are, without doubt, the murkiest phone shop I've ever used.
I wouldn't trust them any further than I could push them with my piss.
Hi there,
I ordered with buymobilephones.net and my order was dispatched yesterday and is out with City link for delivery tomorrow - so they are definitely legit.
Many thanks
The confirmation email says delivery, sadly the tracking number isnt tracking. Will phone cancel tomorrow if no delivery.
Sent from my GT-P1000 using XDA Premium App
Got the same deal as thread starter, got tracking info via email from BMF. Should be with me tomorrow.
Any problems I have had to date had been delt with swiftly!
Did anybody have a slow order processing, mines been nearly 2 days.
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
pmt32577 said:
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
Click to expand...
Click to collapse
How long was your order processing for mate.
I also ordered the same deal and got a city link tracking number which isn't tracking, but I'm told delivery is due tomorrow.... fingers crossed but will cancel and get elsewhere if any problems.
what day did u guys order+ new order or upgrade?
vinokirk said:
what day did u guys order+ new order or upgrade?
Click to expand...
Click to collapse
New contract, but intend to port line from another network
vinokirk said:
what day did u guys order+ new order or upgrade?
Click to expand...
Click to collapse
New contract, porting over from three , on the same deal as the OP. If the phone arrives.trackung link still not working
Sent from my GT-P1000 using XDA Premium App
owz206 said:
How long was your order processing for mate.
Click to expand...
Click to collapse
I ordered on 11th of April and my order was 'processing' until Saturday.
This was a new order.
Status is now that it is on the delivery van. Unfortunately I won't be there to receive it today and touch and go whether there will be anybody at home at all, so may have to wait an extra day.
Just had an email response to say that they have a massive backlog of orders for the galaxy s 2 and that is the reason for the delay in processing my order.
I ordered mines from bestbuy the only email I received was the first time I did the preorder
With Best Buy Mobile pre-orders, you will receive one email when you place the pre-order, and another on the day it is available for pick up (in this case, the 19th.) Then head on down to your store and pick up the phone! Make sure you grab the Geek Squad Black Tie Protection, and at least give the Buy Back program some consideration.
Even if you plan on keeping your phone all through the 2 years, you'd still get back $150 (based off the full retail price) when you go to trade it in. This comes on a Best Buy gift card, so you can use it anywhere throughout the store, INCLUDING on the purchase of your next phone!
Anyone have any theories on why the best buy date says 2/13 instead of 2/19?
Sent from my BNTV250 using Tapatalk
thinguy said:
Anyone have any theories on why the best buy date says 2/13 instead of 2/19?
Sent from my BNTV250 using Tapatalk
Click to expand...
Click to collapse
thats probably the day THEY receive it. legally they cant give it to you until the 19th.
Does your order status from BB say that the case and phone are backordered? I hope I didn't preorder it too late to where I'll be delayed in receiving mine longer than the earlier orders.
You expecting them to magically ship your phone early?
thinguy said:
Anyone have any theories on why the best buy date says 2/13 instead of 2/19?
Sent from my BNTV250 using Tapatalk
Click to expand...
Click to collapse
Sometimes our computers show two dates. One is listed as an in-stock date, and the other is listed as a street date. This is commonly set to prevent someone from selling a phone/game/anything earlier than intended by the manufacturer.
Jimmer411, don't appreciate your sarcasm in that response.
I was just wondering if the other BB preorders are currently showing the same backordered status as mine is. There's about a one-week window where people have been placing their orders (my order being on the latter end), so it's not out of the question that BB has ran out of their allotment for their initial shipments.
I can also understand how since these are preorders (and therefore not in stock), that BB would therefore indicate the status of the item as on backorder until they're allowed to ship them out on or around the 17th.
Either way, I'm fine with whatever the outcome is and am not expecting any magical early shipment.
bdeitemeyer said:
Jimmer411, don't appreciate your sarcasm in that response.
I was just wondering if the other BB preorders are currently showing the same backordered status as mine is. There's about a one-week window where people have been placing their orders (my order being on the latter end), so it's not out of the question that BB has ran out of their allotment for their initial shipments.
I can also understand how since these are preorders (and therefore not in stock), that BB would therefore indicate the status of the item as on backorder until they're allowed to ship them out on or around the 17th.
Either way, I'm fine with whatever the outcome is and am not expecting any magical early shipment.
Click to expand...
Click to collapse
I wasn't responding to your post and I wasn't being sarcastic. BB and AT&T made it pretty clear when the phone would be shipped/sold. I wouldn't expect any email after the order confirmation until it ships or is canceled from lack of funds.
It actually isn't unheard of for preorders to ship/arrive a day or two early.
I wish you all the best of luck!
Sent from my SAMSUNG-SGH-I727 using XDA App
the wifey and i pre ordered our phones at the same time... my date says the 13th, hers says the 19th... she got the white one... weird? or are the white ones are shipping later?
Can we all be patient untill the end of the week. Just MONDAY guys. A long way to go.
I wonder if people would think I was weird if I show up at BB everyday this week to stroke the dummy Note and call it my precious.
droidal said:
I wonder if people would think I was weird if I show up at BB everyday this week to stroke the dummy Note and call it my precious.
Click to expand...
Click to collapse
thinking: You are weirdo
droidal said:
I wonder if people would think I was weird if I show up at BB everyday this week to stroke the dummy Note and call it my precious.
Click to expand...
Click to collapse
Lol sure would be funny to see!
Sent from my MB860 using XDA App
i am just hoping that BB ships out after 19th isnt true..
woogi8 said:
i am just hoping that BB ships out after 19th isnt true..
Click to expand...
Click to collapse
I'm picking up in store, and my BB better have it there. I'll be waiting at the door at 11am on the 19th whether I get an email or not.
droidal said:
I'm picking up in store, and my BB better have it there. I'll be waiting at the door at 11am on the 19th whether I get an email or not.
Click to expand...
Click to collapse
Same here. I will be there and I will be ready, and there's nothing no one can do about it. I probably won't even sleep the previous night tbh. Yeah, its that serious.
Sent from my Inspire 4G using Tapatalk
I will be mad as **** if it's not there first thing in the morning but knowing my luck I will get there 11am and some guy who knows nothing about the phone will come from a long night of drinking and partying and not know what the hell I'm talking about I say the best thing to do is call Saturday before closing and try to confirm that they got the shipment because if it ain't there Saturday night it ain't gonna magically appear overnight lol
phillyrican said:
I will be mad as **** if it's not there first thing in the morning but knowing my luck I will get there 11am and some guy who knows nothing about the phone will come from a long night of drinking and partying and not know what the hell I'm talking about I say the best thing to do is call Saturday before closing and try to confirm that they got the shipment because if it ain't there Saturday night it ain't gonna magically appear overnight lol
Click to expand...
Click to collapse
Well, to be fair, you did decide to go with Best Buy. Not to be mean or anything, but honestly, don't you expect them to screw it up at this point?
just thought id share this
they updated the order status
Thanks for pre-ordering. You are one step closer to getting your phone. Keep an eye out for a shipping email with your tracking information. We will do our best to get it to you before others get a glimpse on Friday, May 18. For questions, visit sprint.com/preorder.
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Click to collapse
lets hope we get it before the 18th
That would be fantastic. Not $80 worth of fantastic though (difference between sprint and wirefly).
Keeping my fingers crossed.
Sent from my PC36100 using Tapatalk 2
Awesome! Hopefully they ship this week.
Eh this is kinda bleh...
I pre-ordered from sprint and called them about 8 times trying to cancel so i could pre order from wirefly. ALL of them said i cant, only until its ABOUT to ship out then i can cancel it...
6 out of 8 of them kept saying how they dont have a date but its getting to the warehouse to be packaged on may 16th.
I doubt we will get it before the 18th. It will prob ship the 16th and come 2 days later in the mail on the 18th. =/
sorry to be a Debby downer!
Got 2 preordered. Would be awesome if they come this week.
lol, Sprint's order status message changes like 4 times a day. This must be some kind of running gag they have going at their office...
When I called to confirm my ID for my order on Monday, he said preorders would be guaranteed delivery the day of or 1 day before the release date (depending on location). This seems to fall in line with that so I'm happy
who knows with them, just talked to my friend at the corp store on the campus and she said this to me
"Pre-order gets you out of the hassle in the store and waiting. That's about it."
damn, well guess ill just hope it comes in sooner than later
Yea, I had gone into Sprint to talk to them about it and what they had said was it would arrive one day before or on the release day. However, with the iPhone 4s, they had so many pre-orders that they had arrived one day after launch day, so we will just have to wait and see.
With the Galaxy Nexus, it launched on a Sunday, and people had them in hand on Friday and Saturday. They usually do a pretty good job of trying to get them out before the official release date.
I know Best Buy and a couple other 3rd party retailers said they weren't going to release before the 18th, but I don't mind the wait. It'll give me a few more days with my EVO before I turn it into a dev phone
anyone know how sprint ships their phones (fedex, ups, mail)?
arodey said:
anyone know how sprint ships their phones (fedex, ups, mail)?
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Click to collapse
I am curious about this too. What i really want to know is if they will leave the package if I am not home at delivery. I would hate for it to get sent to a distribution center with weird hours and delay getting my hands on this thing.
Anyone ask sprint about this? I may call and ask a few questions if nobody did already.
Sent from my PC36100 using Tapatalk 2
My IRL birthday is on the 16th. COME ON, BABY!!! Daddy needs to show you off!
i talked with them in a chat and they said they use fedex, ups, or the mail. im hoping its not fedex because fedex blows in my area.
arodey said:
i talked with them in a chat and they said they use fedex, ups, or the mail. im hoping its not fedex because fedex blows in my area.
Click to expand...
Click to collapse
That's funny. I am on the phone with them right now and the guy told me they are shipping with UPS.
Also told me that they will leave the box at the door if you are not home.
Of course take it fwiw with these reps.
tgrgrd00 said:
That's funny. I am on the phone with them right now and the guy told me they are shipping with UPS.
Also told me that they will leave the box at the door if you are not home.
Of course take it fwiw with these reps.
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Click to collapse
ups would be fantastic for me. thanks for sharing!
arodey said:
ups would be fantastic for me. thanks for sharing!
Click to expand...
Click to collapse
No problem. Also FYI while I was on the phone with Sprint I asked about my activation fee and he initially said that I would have to pay it. I explained that I ordered through sprint even though I could have gotten the phone much cheaper through a 3rd party and I would appreciate it if they would wave the fee to help offset the cost difference. He put me on hold for 1 minute and said the activation fee has been waved.
When I pre-ordered with Sprint, all I had to pay for, besides the phone, was shipping. No sales tax and no activation fee. The only thing that upset me was they wouldn't let me upgrade my line. I'm eligible 6/1, from when I bought my 3D. They wanted me to pay full price or wait. I then told I'd upgrade another line. I was looking at my account on line and told then the phone number for my Airave. He checked the eligibility and congratulated me. I couldn't believe it.
Sent from my PG86100 using xda premium
arodey said:
anyone know how sprint ships their phones (fedex, ups, mail)?
Click to expand...
Click to collapse
Sprint's warehouse and shipping are all managed by UPS. Their warehouse is literally at the end of the runway where the plane takes off. My Evo 3d preorder shipped at 12:30 am and I received it the same day it went on the plane. There is a video on UPS's website about this.
Sent from my Transformer TF101 using Tapatalk 2
Many people who pre ordered the EVO 3D received the phone before release date. I remember being jealous and wishing I ordered through sprint instead of best buy. I don't see why the LTE would be any different. I'm planning/hoping to receive the phone next Wednesday or Thursday as they typically do overnight shipping.
Thought I'd make a thread for people who pre ordered through Amazon instead of clogging other threads.
I just ordered mine today and its back ordered but says est delivery on May 21st
Also here's how to get free one day shipping! Thanks purock!
purock said:
To get free overnight shipping just email amazon and ask nicely. Include your order #. They were really cool about it.
Click to expand...
Click to collapse
Sent from my cm_tenderloin using XDA Premium HD app
Just ordered mine and Del date is 5/22. Ships 5/18.
I think it says back order because its a pre-order? Not sure?
But release is not until 5/18 so.... I hope it ships that day because I have 5/22 off from work.
It says free activation for new lines... but when I ordered as an upgrade it said Sprint would charge me $36 activation. I called Sprint retention department and complained about their lack of lte, etc and got a credit to my account and a promise to waive the activation fee
To get free overnight shipping just email amazon and ask nicely. Include your order #. They were really cool about it.
The $36 fee waiving is for new lines only, not upgrades.
And don't worry about the backorder note, Amazon told me that's just a placeholder type deal. They told me that that all pre orders are on track to ship by 5/18.
My estimated delivery date is the 5/21.
Sent from my LS670 using XDA
I purchase everything via Amazon, but I couldn't wait (too excited) to pre-order so I went with Sprint.com, I should have waited.
I made a promise to myself to never do that again, so my next HTC phone will definitively be via Amazon for sure.
I was opposite. I ordered through Sprint, canceled, ordered through Amazon to save $62.
I too am an Amazon fanboy. I have no problem waiting a few extra days.
Sent from my LS670 using XDA
They didint say **** about Activation waiver. They told me to expect it.
But they did throw in a free charger and a $10.00 Google Wallet Credit.
As far as Shipping. I would prefer it be on Tuesday as that is my day off! Woooot and I work all weekend. Perfect timing!
purock said:
To get free overnight shipping just email amazon and ask nicely. Include your order #. They were really cool about it.
The $36 fee waiving is for new lines only, not upgrades.
And don't worry about the backorder note, Amazon told me that's just a placeholder type deal. They told me that that all pre orders are on track to ship by 5/18.
My estimated delivery date is the 5/21.
Sent from my LS670 using XDA
Click to expand...
Click to collapse
Thanks man, I'm going to try this out! I just hope to get it before Memorial day weekend since I'll be out for almost a week. Hopefully my preorder is on track since I ordered a few hours ago lol
Edit: Can confirm this works!
I just cancelled my order from Wirefly and placed one with Amazon. I was in early with Wirefly on 5/7, but they would never give me a straight answer of when or if it would ship soon.
Amazon did say I should have it by 5/22. Not sure whether I believe that or not, but at least they are giving me a date. I also noticed they gave me a free car charger once I placed my order. That was a nice surprise.
Not sure how this customs thing is going to affect it if it is true.
mpmz71 said:
I just cancelled my order from Wirefly and placed one with Amazon. I was in early with Wirefly on 5/7, but they would never give me a straight answer of when or if it would ship soon.
Amazon did say I should have it by 5/22. Not sure whether I believe that or not, but at least they are giving me a date. I also noticed they gave me a free car charger once I placed my order. That was a nice surprise.
Not sure how this customs thing is going to affect it if it is true.
Click to expand...
Click to collapse
Yep they are giving a free car charger to everyone. Can never have enough of those generic USB chargers.
In all honesty, I doubt the Customs thing is going to affect pre-orders that much. Most of those phones have probably been in the country for at least a few days.
Those customs batches are for units not yet sold, I suspect.
When I click the free charger link it 404's lol
Sent from my PC36100 using xda premium
I preordered from Amazon on 5/11 before it went to 'backordered' and my status still shows as shipping 5/18, so I decided to email Amazon today and got the following response:
Hello,
I'm Ron - thanks for taking the time to write in on this matter. I do apologize if this issue has caused any concern.
We are actually aware of this issue, it has been reported to the appropriate department and we are not anticipating any change to your current order.
Your order is still planned to be shipped on May 18th, 2012 with an estimated delivery date of May 22nd, 2012.
If you have any further questions or concerns, our customer service associates can be reached at 877-429-8502 every day between 7 a.m. and 11 p.m. Central time. You can also reach us by e-mail at ******.
Again, sorry for any misinformation and thanks for your patience while we work to get your order to you.
We look forward to seeing you again soon.
Best regards,
Ron E.
=============================
---- Original message: ----
Hi,
I placed a pre-order for the Sprint HTC EVO 4G LTE on 5/11, but last night
I heard there was some sort of delay for this phone due to US Customs. My
account page still shows my order as estimated delivery date of 5/22 with
the shipping date as 5/18 as it originally was when I placed the order. I
wanted to confirm if this was still accurate and if the delay has changed
anything for my account? Also are there any options to possibly get this
shipped faster with another method?
My order number is ******************.
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So I'm crossing my fingers that Ron from Amazon knows what he's talking about.
Same thing for me; I'm curious if anyone who requested the overnight shipping has seen a change on their order status. (IE: Arrival Date: 5/21)
coolblue830 said:
I preordered from Amazon on 5/11 before it went to 'backordered' and my status still shows as shipping 5/18, so I decided to email Amazon today and got the following response:
So I'm crossing my fingers that Ron from Amazon knows what he's talking about.
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Amazon often plays by its own rules. So I wouldn't be completely shocked to see them ship out preoders if they were able to get their batch. I know Sprint would prohibit them from doing this, but how effective could they be?
brennen.exe said:
Same thing for me; I'm curious if anyone who requested the overnight shipping has seen a change on their order status. (IE: Arrival Date: 5/21)
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Click to collapse
I had it change a while ago. My status still says this when you go to view order:
Shipping Estimate: May 18, 2012
Delivery Estimate: May 21, 2012
Shipping Speed: FREE One-Day Shipping
Interesting because I got a completely different response!
Thank you for emailing in about the possible delay of the HTC EVO LTE 4G Android Phone. There are reports that the phone is delayed at customs and I'm sorry we don't have a time line when they will be released.
We look forward to seeing you again soon.
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Just got my response back for the change in shipping. My order has been updated and says it will ship on the 18th and be received on the 21st. I figure Amazon will join the delay alongside everyone else, but they are taking their time getting that info to their customers, so I wonder if they will do anything about that... they are generally good with their customer service. I don't mind waiting if it comes to that.
Yeah I'm trying to keep my expectations low so I don't get disappointed but I'm hoping they already had some stock onhand before it went to backorder status and are still sending those who had preordered their phones on time.
On a related note, I did email again and requested for one-day delivery instead of the free two-day shipping that they automatically give you and score!
Hello from AmazonWireless,
I was able to upgrade the shipping on your order to one day. The new estimated delivery date is 21 May 2012.
Best regards,
Bryan T
=============================
---- Original message: ----
Hi,
Is it possible to request one-day shipping on this order?
Thank you.
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Anyone hear anything more?
Hello [Crowordove],
I'm sorry for any inconvenience this may cause you, but the truth is we just don't yet know how this customs issue with the Evo LTE phones will affect our ability to deliver your new phone to yet. Of course, we'll keep you informed via email as we find out.
For now, we still expect to ship your order in time for delivery on May 22, 2012 .
We'll send you an e-mail when your order is shipped with your tracking number.
You can track your order status online on Your Account
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
That's what I was given yesterday. However my OG EVO can last a bit longer if I need it to.
Sent from my PC36100 using xda premium
Well hopefully with this news of 5/23 being the new date we'll get our phones next week! Thanks to some awesome one day shipping
Sent from my PC36100 using xda premium
For those of you who pre-ordered and whose orders aren't out for delivery (not being delivered today), what's your story?
I pre-ordered 5/7 around 2PM central time.
My tracking number shows delivery in Lexington.
I've received no shipping email from Sprint. My order status says "in progress".
I called Sprint and they said my phone just says it's "back-ordered".
Let's cry on each others' shoulders.
Theories:
1.) Sprint didn't keep enough stock on-hand to fulfill all pre-orders.
2.) Warehouse workers collapsed from exhaustion yesterday evening and not all phones were shipped out together. They'll ship today and we'll have them tomorrow.
3.) God hates us.
Edit: Yay ISN!
http://forum.xda-developers.com/showpost.php?p=26507280&postcount=1088
Inside.Sprint.Now said:
for those that show a status of delivered but don't have your device...
99.999% of the time this will actually update will all the info once it's actually scanned for the actual delivery.
However.... *if* you're in that .001% for which this isn't the case.. and your status hasn't updated by 4 or 5 today, send me a message, as we have an internal process setup as of today to handle these 'super expedited' and to bypass the 'backorder' status that you'll get if you go through a regular process to have it corrected/resent. Remember, this is for those rare scenarios only, please, I don't want to send 50 people to process, LOL... but i do expect a couple *may* need it.
so give it some hours.. but if you need it, there is an expedited process in place to handle these issues and still get you a device asap.
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john1028 said:
For those of you who pre-ordered and whose orders aren't out for delivery (not being delivered today), what's your story?
I pre-ordered 5/7 around 2PM central time.
My tracking number shows delivery in Lexington.
I've received no shipping email from Sprint. My order status says "in progress".
I called Sprint and they said my phone just says it's "back-ordered".
Let's cry on each others' shoulders.
Theories:
1.) Sprint didn't keep enough stock on-hand to fulfill all pre-orders.
2.) Warehouse workers collapsed from exhaustion yesterday evening and not all phones were shipped out together. They'll ship today and we'll have them tomorrow.
3.) God hates us.
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Click to collapse
oh dear
good luck
Did anyone else in the No EVO crew get an email like this?
Dear [me],
Thank you for choosing Sprint!
In order to complete your request it was necessary to assign a new order number and cancel the original order.
Your recent Sprint order ai-cpcc-[numbers] has been cancelled and replaced with Sprint order DM14-O-[numbers].
We apologize for the inconvenience.
You may track the status of your new order number at www.sprint.com/myorder [doesn't work as of now]
Our goal is to provide you with the highest level of customer service possible. We thank you for your interest in Sprint and look forward to serving you in the future.
Should you have any questions regarding your order, you can contact us at 866-789-8292 during the following business hours:
Monday to Friday 8:00 am EST to 11:00 pm EST
Saturday & Sunday 9:00 am EST to 9:00 pm EST
Thank you for business,
Sprint Order Support
Please retain a copy of this email for your records.
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im pretty sure UPS decided to play with my phone instead of delivering it to me. LOL
john1028 said:
Did anyone else in the No EVO crew get an email like this?
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Click to collapse
I got that email the first day of the pre-orders, because they needed to get some more information from me in order to port my number over from T-Mobile. For the duration of the pre-sale I had no order status and Gordon Ramsays method to see order details showed my phone as back ordered. I got various answers from Sprint's CSRs, but most indicated that my order was processing normally (I was pretty worried that something was screwed up with my order since I know better than to trust those guys). I got the MY UPS notification yesterday, and my order status finally updated with a tracking number and changed from back order to "in progress." Phone was delivered about an hour ago.
Just got off the phone with UPS, they said even though the website did now show my package was out for delivery, she confirmed it was placed on the truck this morning and is indeed out for delivery!!!! Going outside to wait now! LOL
rekphiv said:
Just got off the phone with UPS, they said even though the website did now show my package was out for delivery, she confirmed it was placed on the truck this morning and is indeed out for delivery!!!! Going outside to wait now! LOL
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LLLLIIIIEEEESSS! UPS just told me they lied to me earliar, and my package will indeed not be delivered today, its just sitting in the warehouse chilling.....
Ouch
Sorry
sent from 2yr old Evo on ICS
i ordered mine the 15th, just an hour before they shut off the pre-order part and got mine today at 350pm
I got that also, I even had an e-mail at one point from the "My UPS" thing showing that it would arrive between 3:30 and 7 today, but it then showed it as delivered to Kentucky yesterday (it had my address to begin with)
same thing for me too. nothing on my end either. they changed my info too.
The worst part of all though is that I have no idea what is going on. Even people who ordered from best buy are getting their phones first and here we are without any idea what is going on. If I at least knew if it was coming tomorrow I can plan for it (I don't want it sitting on the porch all day for someone to walk off with), but as it is, I don't know what to do!
I think the effects of the customs thing is still screwing things up. Sprint believed they had enough phones to meet initial pre-order demand but they don't. Best buy stores aren't getting enough for their pre-orders. Wirefly and amazon, who knows?
We still haven't heard anything about a national launch date probably because they don't have enough stock to give corporate stores and partners. Customs is clearing shipments probably by the pallet and that's how slowly Sprint is receiving them.
We could see another gap of a week or two if customs is the hold-up again.
Sent from my PC36100 using Tapatalk 2
Did you get your phone?
Sent from my EVO using XDA
I got that same email!
But, an hour and a half before that I got an email that just said:
"YOUR ORDER HAS BEEN CANCELLED" with no explanation.
I actually felt better when I got the email below:
Dear [me],
Thank you for choosing Sprint!
In order to complete your request it was necessary to assign a new order number and cancel the original order.
Your recent Sprint order ai-cpcc-[numbers] has been cancelled and replaced with Sprint order DM14-O-[numbers].
We apologize for the inconvenience.
You may track the status of your new order number at
Our goal is to provide you with the highest level of customer service possible. We thank you for your interest in Sprint and look forward to serving you in the future.
Should you have any questions regarding your order, you can contact us at 866-789-8292 during the following business hours:
Monday to Friday 8:00 am EST to 11:00 pm EST
Saturday & Sunday 9:00 am EST to 9:00 pm EST
Thank you for business,
Sprint Order Support
Please retain a copy of this email for your records.
Yeah looks like our phones shipped last night.
Sent from my PC36100 using Tapatalk 2