Got a response from HTC - HTC EVO 3D

Dear james k smith,
I understand that you are wondering when the HTC EVO 3D will have its boot loader unlocked. As the statement said, moving forward we would not be locking boot loaders on phones, and this is in no way a lie. However, at the time of the controversy and the statement the EVO 3D was already finished and awaiting launch. It was thus an existing device and would need to be unlocked with an update. We currently don’t have information regarding which existing phones will be unlocked, though with the initial outcry relating to the EVO 3D it seems like a prime candidate. Keep an eye on our official website and official social media outlets for announcements about which phones will be bootloader unlocked and when.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW27ENA000178.
Sincerely,
Philip
HTC

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They're going to unlock it, just not in the 30 day time frame that everyone is hoping for. That's my 2 pennies

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vWvSTATICvWv said:
They're going to unlock it, just not in the 30 day time frame that everyone is hoping for. That's my 2 pennies
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someone with brains here! Finally!
I do believe they will unlock it, but not within the 30 or so days everyone is hoping for. I think if people can't wait a few months, and use a lesser phone, just because its unlocked it from the get go, thats on them.

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Would be nice if people would stop posting emails in individual threads. None of the ones posted all day today have any new information and are in turn complete spam.
Either put em in a thread with all of the other talk about bootloaders and HTC or just dont post it at all.
Only new info should be put in a single thread if that at all.
Its getting unlocked, theyve said there doing it, they are in the middle of developing the way they are going to do it via a software update. Ive posted this and others have as well.
Regardless youll get like 3 diff responses from generic htc tech support

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sgt. slaughter said:
Would be nice if people would stop posting emails in individual threads. None of the ones posted all day today have any new information and are in turn complete spam.
Either put em in a thread with all of the other talk about bootloaders and HTC or just dont post it at all.
Only new info should be put in a single thread if that at all.
Its getting unlocked, theyve said there doing it, they are in the middle of developing the way they are going to do it via a software update. Ive posted this and others have as well.
Regardless youll get like 3 diff responses from generic htc tech support
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Calm down, this isn't the wwf! LOL, if your bother by the post why open up and read it?
Sent from my PG86100 using XDA App

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killa2009 said:
Calm down, this isn't the wwf! LOL, if your bother by the post why open up and read it?
Sent from my PG86100 using XDA App
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Because you have to open it and read to realize there is nothing new here. If the title stated there was no new information and to move on, most of us would!

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[email protected] said:
Because you have to open it and read to realize there is nothing new here. If the title stated there was no new information and to move on, most of us would!
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Well how about u assume their isn't anything new when you see the title in the forum!
Sent from my PG86100 using XDA App

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Here is a second, less general response I got from HTC. After they sent me the same response they sent everyone I responded back with basically thanks, but not good enough. Here is what I got back.
Dear Ryan Houseman,
That was actually a pretty easy misconception to make from the announcements; since the announcements said that future phones would ship unlocked and those hadn't been released yet it's an easy conclusion to draw. However, at that time they had finished being developed and produced and were released in a short enough timeframe thereafter that they were still locked. I hope that the update is coming soon, too, and I really wish I had an ETA to give you. Unfortunately, just like in the beginning of the situation that kind of information is in the hands at the top right now so the updates to unlock have to be prepared and the statements do as well. I'll essentially find out at the same time as you and everybody else, just like I did when we made the decision to reverse the locking policy. It's not that they keep us in the dark, it's just that as soon as there is news about something of this magnitude it goes straight to our official outlets like our website and the social media pages.
In regards to it being an embarrassment to HTC if the dev community unlocks it first, I'm not really sure; I'd personally be proud of them as I love and support what they do. I also know never to underestimate them. I support what they do even though in situations like this they sure like to give me a hard time because I take it upon myself to answer as many of this type of question as possible, even though I know my words will end up any number of places (I've been quoted quite a bit in some long threads on XDA in regards to things like source codes; one was up to over 40 pages before everybody got our happily ever after. I think I was on Reddit last week, too.). I don't take it personally; I'm the front lines of something that is at a given time standing between the dev folks and what they need. Will HTC as a whole take a hit if the devs get it unlocked first? Maybe a glancing blow on the chin, but I think the company in general has taken to expecting this sort of thing from devs; these days it seems like a couple of times a day there are reports of one device or another being jailbroken, unlocked, rooted, etc. I hope not, but then again I also hope that we get the update out soon enough to make this irrelevant; I really don't want to have a lot of users who actually like their phones but want to be able to customize their phones take their phones back and then have the update come out like 10 days later. Obviously it's not good business for the company, but at my level I'm more concerned about customers missing out on an experience just because of a short difference of time in the release of an update. I hope that we have this out soon so that we don't have to worry about this and HTC and our end users can peacefully coexist and...maybe have an ice cream cake? Ok, the cake may be too much to ask for, but you get what I mean. Thank you for being patient with us thus far, Ryan, and I hope that your patience is rewarded.
Sincerely,
Philip
HTC

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Ive been chatting back and forth with Philip at HTC as well. He is a fan of XDA, lol. He assures me the 3D will be unlocked, take it how you want to take it. I would rather see it than hear it

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cordell12 said:
Ive been chatting back and forth with Philip at HTC as well. He is a fan of XDA, lol. He assures me the 3D will be unlocked, take it how you want to take it. I would rather see it than hear it
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Agreed my friend. Let's stop chatting and start sending out the OTA's to unlock this beast!!!!

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housry23 said:
here is a second, less general response i got from htc. After they sent me the same response they sent everyone i responded back with basically thanks, but not good enough. Here is what i got back.
Dear ryan houseman,
that was actually a pretty easy misconception to make from the announcements; since the announcements said that future phones would ship unlocked and those hadn't been released yet it's an easy conclusion to draw. However, at that time they had finished being developed and produced and were released in a short enough timeframe thereafter that they were still locked. I hope that the update is coming soon, too, and i really wish i had an eta to give you. Unfortunately, just like in the beginning of the situation that kind of information is in the hands at the top right now so the updates to unlock have to be prepared and the statements do as well. I'll essentially find out at the same time as you and everybody else, just like i did when we made the decision to reverse the locking policy. It's not that they keep us in the dark, it's just that as soon as there is news about something of this magnitude it goes straight to our official outlets like our website and the social media pages.
In regards to it being an embarrassment to htc if the dev community unlocks it first, i'm not really sure; i'd personally be proud of them as i love and support what they do. I also know never to underestimate them. I support what they do even though in situations like this they sure like to give me a hard time because i take it upon myself to answer as many of this type of question as possible, even though i know my words will end up any number of places (i've been quoted quite a bit in some long threads on xda in regards to things like source codes; one was up to over 40 pages before everybody got our happily ever after. I think i was on reddit last week, too.). I don't take it personally; i'm the front lines of something that is at a given time standing between the dev folks and what they need. Will htc as a whole take a hit if the devs get it unlocked first? Maybe a glancing blow on the chin, but i think the company in general has taken to expecting this sort of thing from devs; these days it seems like a couple of times a day there are reports of one device or another being jailbroken, unlocked, rooted, etc. I hope not, but then again i also hope that we get the update out soon enough to make this irrelevant; i really don't want to have a lot of users who actually like their phones but want to be able to customize their phones take their phones back and then have the update come out like 10 days later. Obviously it's not good business for the company, but at my level i'm more concerned about customers missing out on an experience just because of a short difference of time in the release of an update. I hope that we have this out soon so that we don't have to worry about this and htc and our end users can peacefully coexist and...maybe have an ice cream cake? ok, the cake may be too much to ask for, but you get what i mean. Thank you for being patient with us thus far, ryan, and i hope that your patience is rewarded.
Sincerely,
philip
htc
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ice cream cake???

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IDK what he meant by that, but I sure as hell don't want to get together with this guy and have cake. Now if he's talking about updating our devices to Ice Cream Sandwich when it comes out that would be ok with me!

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housry23 said:
IDK what he meant by that, but I sure as hell don't want to get together with this guy and have cake. Now if he's talking about updating our devices to Ice Cream Sandwich when it comes out that would be ok with me!
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I think we should interrogate further...

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I think he knows that Ice Cream Sandwich will make to the 3D regardless of whether or not HTC gives it to us or not. It sounds like he follows XDA a little and knows what TeamWin and Cyanogen and the rest of the great devs on here can do. Maybe he's hoping that HTC will update to ICS before the devs?

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housry23 said:
IDK what he meant by that, but I sure as hell don't want to get together with this guy and have cake. Now if he's talking about updating our devices to Ice Cream Sandwich when it comes out that would be ok with me!
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You know, I don't think the whole "ice cream sandwich" thing has been confirmed for sure, I think it was just conjecture by one person who took the whole alphabetical dessert thing into account and figured it wouldn't be called "ice cream" because the statue they put outside headquarters prior to release would look too much like the "froyo" one. So maybe this guy who sent the reply knows more about Android development than we do, and maybe it is indeed going to be called "ice cream cake"? Or maybe the cake is going to be out before the sandwich? Just my two cents on it

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jmana said:
You know, I don't think the whole "ice cream sandwich" thing has been confirmed for sure, I think it was just conjecture by one person who took the whole alphabetical dessert thing into account and figured it wouldn't be called "ice cream" because the statue they put outside headquarters prior to release would look too much like the "froyo" one. So maybe this guy who sent the reply knows more about Android development than we do, and maybe it is indeed going to be called "ice cream cake"? Or maybe the cake is going to be out before the sandwich? Just my two cents on it
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Google announced that 4.0 is called Ice Cream Sandwich at the Google I/O developer conference like a month ago.

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vWvSTATICvWv said:
They're going to unlock it, just not in the 30 day time frame that everyone is hoping for. That's my 2 pennies
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Click to collapse
Seems this would be less than ideal for the company. They know people will return this phone, why not try to prevent that by gettting the unlock released ASAP? Not saying this will definitely happen but, it sure makes more sense than waiting until after the 30 day customer satisfaction period.

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a5ehren said:
Google announced that 4.0 is called Ice Cream Sandwich at the Google I/O developer conference like a month ago.
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This just came through today on Computerworld:
http://blogs.computerworld.com/1853..._prime_runs_android_4_0_ice_cream_sandwich?af

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eXplicit815 said:
This just came through today on Computerworld:
http://blogs.computerworld.com/1853..._prime_runs_android_4_0_ice_cream_sandwich?af
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yup, they announced ICS at i/o but didn't give it #'ing there from what i remember.

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jmana said:
You know, I don't think the whole "ice cream sandwich" thing has been confirmed for sure, I think it was just conjecture by one person who took the whole alphabetical dessert thing into account and figured it wouldn't be called "ice cream" because the statue they put outside headquarters prior to release would look too much like the "froyo" one. So maybe this guy who sent the reply knows more about Android development than we do, and maybe it is indeed going to be called "ice cream cake"? Or maybe the cake is going to be out before the sandwich? Just my two cents on it
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Click to collapse
Cake? I thought cupcake has long been out? Ice cream sounds more possible for me.
Just a long-drawn theory on my part:
maybe have an ice cream cake? ok, the cake may be too much
So ice cream cake without the cake? Sounds like a hint on ice cream, which would easily mean ice cream sandwich but its just a theory.