Please Advice. SIM CARD Issues. - XPERIA X10 Q&A, Help & Troubleshooting

Good day everyone,
I had an Xperia X10 T-Mobile Contract UK, I sold the phone yesterday on eBay. In the item description, I stated that it was locked to T-Mobile.
Anyway, the buyer received the phone today, and said when he inserts a SIM card into the phone, it displays that it needs an unlock code, I told him to try a T-Mobile sim card and he said it is still showing that it needs an unlock code.
How is this possible, it is a T-Mobile phone, therefore any T-Mobile UK sim card should work, my brother also has an X10 T-Mobile Contract phone and I just tried another T-Mobile sim card and it worked in his.
Now the seller is asking for £25 for an unlock code or full refund, I said I will issue a full refund if you send the phone and I receive it like how I gave it to you and I will issue a full refund, but he refused and said I should send the refund first or £25 for unlock code.
Seems to dodgy to me. What do you guys think?
I know I am asking too much but please help me out.
Thanks.

Something is not right here.....
Anyway proper refunding process is that a buyer ships back the phone to a seller first. Don't refund until you get your phone back.

hasei said:
Something is not right here.....
Anyway proper refunding process is that a buyer ships back the phone to a seller first. Don't refund until you get your phone back.
Click to expand...
Click to collapse
yes you are right, I just watched this video.
http://pages.ebay.co.uk/resolutioncentre/seller_tutorial.html
and it says, the buyer should send the phone first before I issue a refund.
Thanks.

Related

Sim unlock of T-Mobile HTC One

I heard from several T-Mobile HTC owners that they tried to unlock it from some websites but after paying $25 they found out that those sites don't have the unlock code for the T-Mobile version of HTC.
I can't unlock it by calling T-Mobile as I'm on prepaid and I only use T-Mobile about 15 days a year when travelling through the states so I'm looking for a site that somebody has had success unlocking T-Mobile HTC One.
If you were able to get it sim unlocked, please, list the site and the cost.
I asked for the sim unlock yesterday at tmobile, they replied today.
HTC denied it because we have to wait 40 days of use first.. or pay your bill, I will call them back.
edit: its not HTC its Tmobile that denied it, they want users to use the phone for 40 days,
edit: im calling them back right now, cause I did pay it in full. they are going to put another request to HTC.
thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time because your Equipment Installment Plan is not paid in full. You can make a payment by logging into the T-Mobile Web Site www.T-Mobile.com, through our automated system by dialing 611 from your handset or 1-800-937-8997 from a landline phone. Once the Equipment Installment Plan has been paid in full please contact us to have another SIM Unlock Request submitted.
another email cause I requested for 2 htc ones.
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, this subscriber is not eligible to receive the unlock code at this time. In order to be eligible, the subscriber must complete 40 days of active service. Please submit a new request 40 days after this subscriber was activated.
mdiaz33685 said:
I asked for the sim unlock yesterday at tmobile, they replied today.
HTC denied it because we have to wait 40 days of use first.. or pay your bill, I will call them back.
edit: its not HTC its Tmobile that denied it, they want users to use the phone for 40 days,
edit: im calling them back right now, cause I did pay it in full. they are going to put another request to HTC.
thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time because your Equipment Installment Plan is not paid in full. You can make a payment by logging into the T-Mobile Web Site www.T-Mobile.com, through our automated system by dialing 611 from your handset or 1-800-937-8997 from a landline phone. Once the Equipment Installment Plan has been paid in full please contact us to have another SIM Unlock Request submitted.
another email cause I requested for 2 htc ones.
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, this subscriber is not eligible to receive the unlock code at this time. In order to be eligible, the subscriber must complete 40 days of active service. Please submit a new request 40 days after this subscriber was activated.
Click to expand...
Click to collapse
If you paid handset in full and you have a copy of receipt file a complaint to Fcc.
Sent from my SCH-R530M using xda app-developers app
mikemol said:
I heard from several T-Mobile HTC owners that they tried to unlock it from some websites but after paying $25 they found out that those sites don't have the unlock code for the T-Mobile version of HTC.
I can't unlock it by calling T-Mobile as I'm on prepaid and I only use T-Mobile about 15 days a year when travelling through the states so I'm looking for a site that somebody has had success unlocking T-Mobile HTC One.
If you were able to get it sim unlocked, please, list the site and the cost.
Click to expand...
Click to collapse
I've been T-Mobile's PrePaid customer since 2011. Bought HTC One on launch day, called them that first weekend, and my phone was unlocked within 24hrs, on a Weekend!!!
I did buy it at full price.
That said, my gf's iPhone 5 they won't unlock for 40days even though it's paid in full... weird.
mikemol said:
I heard from several T-Mobile HTC owners that they tried to unlock it from some websites but after paying $25 they found out that those sites don't have the unlock code for the T-Mobile version of HTC.
I can't unlock it by calling T-Mobile as I'm on prepaid and I only use T-Mobile about 15 days a year when travelling through the states so I'm looking for a site that somebody has had success unlocking T-Mobile HTC One.
If you were able to get it sim unlocked, please, list the site and the cost.
Click to expand...
Click to collapse
Sign this Petion straight from T-Mobile CEO to approve SIM Unlocking sooner, please share the more signatures we give the more pressure we put...
Sent from my HTC One using xda premium
milan03 said:
I've been T-Mobile's PrePaid customer since 2011. Bought HTC One on launch day, called them that first weekend, and my phone was unlocked within 24hrs, on a Weekend!!!
I did buy it at full price.
That said, my gf's iPhone 5 they won't unlock for 40days even though it's paid in full... weird.
Click to expand...
Click to collapse
I bought the phone off craigslist so I don't have a receipt that I paid full price, so online unlocking sites is my only way.
has anyone been successful unlocking it form one of those sites and how much was it?
mikemol said:
I bought the phone off craigslist so I don't have a receipt that I paid full price, so online unlocking sites is my only way.
has anyone been successful unlocking it form one of those sites and how much was it?
Click to expand...
Click to collapse
Your fault from buying from Craig's list. How do you know the guy who originally bought it paid the eip in full?
Sent from my HTC VLE_U using Tapatalk 2
harpr33t said:
Your fault from buying from Craig's list. How do you know the guy who originally bought it paid the eip in full?
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
I wouldn't know if the seller had it paid in full and even if I know I can't ask T-Mobile to unlock it as I don't have a receipt. I'm in Canada and the phones price from T-mobile in US on a plan is $579+tax but I'm not on a plan, I'm on pre-paid, if you are on pre-paid, you can't buy the phone online or by calling T-mobile, if you find a store that carries them then they will tell you the full price for pre-paid customers is $650+tax but some pre-paid customers said that when they run it through the price comes out at $610+tax for pre-paid plans. When I talked to a TMO store on a couple of occasions they all said both times that I would need to pay $650+tax, not $610. Either way it's quite more than $570 that I paid on craigslist for a new phone even if I have to pay $25 to get it unlocked online.
That's not my point where I bought it from. My question for this thread was: Has anyone been able to successfully sim unlock it from those online sites? If yes, what site was it and what was the price
okay peeps... check it out, I understand why some had there unlock codes given to them..
find someone that has a T-Mobile acct, prepaid or contract, it doesn't matter, I have received my unlock codes from T-Mobile with prepaid also..
I remembered they did that to me along time ago. the reason they said I can have it at the end of the month, it will be 40 days of service on May 28.
so if you have a friend that u know who has been with T-Mobile for over 40 or more days of service in good standing, and they also have to be using the phone for at least 5 days with there sim card on the phone, they will release the unlock code.
they can tell if they have been using the phone with the existing sim. u can unlock 1 phone every 90 days.
HTC One Tmobile unlock from htconlineunlock.com
mdiaz33685 said:
okay peeps... check it out, I understand why some had there unlock codes given to them..
find someone that has a T-Mobile acct, prepaid or contract, it doesn't matter, I have received my unlock codes from T-Mobile with prepaid also..
I remembered they did that to me along time ago. the reason they said I can have it at the end of the month, it will be 40 days of service on May 28.
so if you have a friend that u know who has been with T-Mobile for over 40 or more days of service in good standing, and they also have to be using the phone for at least 5 days with there sim card on the phone, they will release the unlock code.
they can tell if they have been using the phone with the existing sim. u can unlock 1 phone every 90 days.
Click to expand...
Click to collapse
Hi there,
I tried unlocking my phone from htconlineunlock.com . It did generate a code for me. But when I put that into my phone it says incorrect pin.
Any suggestions?
Thanks
Do not try to unlock using cellunlocker.net, at least until confirmed working. I checked my IMEI and chose US T-Mobile for my operator and they confirmed it as unlock code available. I paid $25 but didn't receive a code. 12 hours later I got a refund with a message that the phone is too new asking to check again in a couple of weeks once they update their database.
hamzahadi007 said:
Hi there,
I tried unlocking my phone from htconlineunlock.com . It did generate a code for me. But when I put that into my phone it says incorrect pin.
Any suggestions?
Thanks
Click to expand...
Click to collapse
Try it several times, I heard that for some it may take as many as 6 attempts and then it finally takes the code. If not, ask them for refund. I didn't get a code from cellunlocker.net and even didn't have a chance to ask for refund, they just did it once they found out they couldn't get the code for me.
mikemol said:
Try it several times, I heard that for some it may take as many as 6 attempts and then it finally takes the code. If not, ask them for refund. I didn't get a code from cellunlocker.net and even didn't have a chance to ask for refund, they just did it once they found out they couldn't get the code for me.
Click to expand...
Click to collapse
I did try it like seceral time and my phone says try again after 120 seconds
hamzahadi007 said:
I did try it like seceral time and my phone says try again after 120 seconds
Click to expand...
Click to collapse
I guess then you can request a refund from them.
Hopefully we'll have someone successfully unlock it from one of those sites and will have a report here as to what site it was. I'm eagerly waiting to get it unlocked. I already cut my sim card to micro size and am currently using it in my old HTC Amaze with the leftover plastic that I use as an adapter for the smaller sim.
mikemol said:
I guess then you can request a refund from them.
Hopefully we'll have someone successfully unlock it from one of those sites and will have a report here as to what site it was. I'm eagerly waiting to get it unlocked. I already cut my sim card to micro size and am currently using it in my old HTC Amaze with the leftover plastic that I use as an adapter for the smaller sim.
Click to expand...
Click to collapse
Im just doubtful about one thing. I bought the phone from the US. But im Home (india) for the summer and was trying to use the indian sim to unlock it. Can that be the problem? Like do I need an at&t or some other US carrier sim to unlock it?
I am in the same boat. Bought an HTC one from a US owner eyeing on the fact that it has 1700Mhz support so I can run it on my Wind Mobile network. I need a code now it's impossible for me to use the T-mobile service for 60 days when I'm physically not there.
hk20000 said:
I am in the same boat. Bought an HTC one from a US owner eyeing on the fact that it has 1700Mhz support so I can run it on my Wind Mobile network. I need a code now it's impossible for me to use the T-mobile service for 60 days when I'm physically not there.
Click to expand...
Click to collapse
That's exactly my story. I do have a prepaid account on T-Mobile (their $3/per day plan) but I only use it about ten days a year and I think they ask to use it actively like every day for 60 days for pre paid accounts in order to unlock, but even if I do, I still won't be able to do that as I don't have a receipt.
I guess we just have to be patient and wait till one of those unlocking sites gets T-Mobile codes on their database
Im in the same boat too.
Bought this phone in the US and was told by the rep that customer service would unlock it. Well ive tried 3 different times and they keep refusing. Also ive tried about 10 different online unlock services, all have failed. I really dont wanna have to sell this phone back into the US because it cost me over $800 after import duty and i'd get nowhere near that. And of all the friends that i have in the US, none of them have service with t-mo or know anyone who does. Is t-mo really that ****ty?
Anyway, if anyone has any ideas, please share.
I tried www.myhtcunlock.com last night. Paid $35. In the morning I received a refund from them with a message that the phone is too new asking to try again in a couple of weeks.
If anyone is successful in unlocking it from a site, let us know what site it was.
I've used htcsimunlock.com a few times. It usually comes out to $15-20, but they have not disappointed me yet.

[Q] Sim Unlock for Foreign T-Mobile One

So I bought a phone on Ebay that was originally purchased in Hungary. I wasn't sure whether I would be able to unlock it, so I called T-Mobile Customer Support, and they said that it was no problem that I was buying it through ebay, and that I would just need to request an unlock code when I recieved it. However, when I went into the Tmobile store, I was told that I couldn't request an unlock code, and that the Ebay buyer would need to request one from his carrier. So I asked the buyer, and he checked with his carrier, and they said they would only unlock it if he brought it in physically. He doesn't live in Hungary anymore, so that's obviously not a possibility. So then I went online and found this site, htcunlocker.com, and bought a code. It still hasn't arrived, and if it doesn't arrive in the next couple of days, I'm going to request a refund. Is there any other way to unlock my HTC One? I don't mind paying up to $30 or so, as long as the code actually works.

Anyone bought a SIM unlock code ?

I had a z2 from which I unlocked via o2 for free ( excellent service ) but my phone became faulty so sent it off to Sony for repair. Sony sent me a replacement phone which was o2 branded and o2 locked. I asked o2 for the unlock code but have been told the imei isn't on the database.
So I want to try buying an unlock code but wanted someone who's bought one successfully to recommend someone to me.
Anyone help ?
Thanks Si
Sent from my HTC One using Tapatalk
http://pages.ebay.com/link/?nav=item.view&id=131194989378&alt=web
Unlocked both my z1 and z2 from this ebayer. It will take a few days but it'll definitely work. Read the description first.
At £15 yes it's a lot but cheapest I could find and with eBay you could always refund if something goes wrong.
As for Sony repair service I need to send mine in too maybe you could take a look at my thread and help me out too.
http://forum.xda-developers.com/showthread.php?t=2795679
sfex3best said:
http://pages.ebay.com/link/?nav=item.view&id=131194989378&alt=web
Unlocked both my z1 and z2 from this ebayer. It will take a few days but it'll definitely work. Read the description first.
At £15 yes it's a lot but cheapest I could find and with eBay you could always refund if something goes wrong.
As for Sony repair service I need to send mine in too maybe you could take a look at my thread and help me out too.
http://forum.xda-developers.com/showthread.php?t=2795679
Click to expand...
Click to collapse
Thanks for the link , found that myself earlier so might give that a go if o2, Sony or HTCCODE ( I've bought a code from them for £18 already last Tuesday ) don't come through
Si
Sorry to bump an old thread, but I am in the same situation.
I have a z2 which I bought from vodafone, without a sim. I got it unlocked back in January no problem via an ebay seller.
Recently, I had to send my z2 back to sony for repair due to a charging problem, which was fixed (by replacing the board).
Great, but they also sent it back locked to vodafone, with different IMEI.
Vodafone will not unlock it even though I'm willing to pay.
Several ebay sellers have failed, saying things like "server problems" and "not found in database"
I'm really stuck, I'm on my 5th ebay unlocker now but not very optimistic about it.
The phone is not barred, it's only showing a network lock with tries available in the service info screen, as expected.
Does anyone know of a service that will work? I've had my z2 back for 3 weeks now and cannot use it

[Q] Wait period to unlock galaxy gear s watch at&T?

Is there a waiting period after buying SM-R750A from an AT&T store outright with no service, nor an AT&T account? I go to their device unlock page, and it keeps telling me the IMEI is not valid, even though I checked it 20 times and the number matches the box, inside the about gear info and on the receipt? What gives?
I had that same problem when unlocking my Gear S. I went to the unlock site and it wouldn't take the IMEI. I am a customer of AT&T tho and got them on the chat and the person did it on their end. I waited 5 days and AT&T sent me the unlock code. I originally called, but the person didn't know what the device was. You're better off getting them on the chat if you can. I think there's a way non customers can reach them on chat thru their web site.
I purchased mine last night and emailed AT&T when I had the same error. They told me that I had to wait until after the 14 day buyer remorse period before they would unlock it.
Anyone know how to bypass this?
Bullcrap,
You paid full retail price, you get unlock code when you ask for it. It's their problem if you return it.
Call them, give IMEI, get unlocked, done.
If they refuse, ask for a manager. If they continue to refuse, call/email corporate and/or refute charges to your credit card.
As soon as they get a potential chargeback you'll get your code.
I purchased mine from best buy, with no service. Why would I need unlock code? And what is the website to check for one?

Sim unlock t-mobile LG V10

I recently bought this amazing phone on ebay, and I'm trying to sim unlock it, the phone is not blacklisted, or financed, but It cannot be unlocked since its not in T-mobile database(even when it is branded tmobile phone with all the tmobile bloated apps), since T-mobile or LG cannot unlock it I was looking for a Root-unlocking solution for this since I dont want to start the process of returning the phone at this time of the year and I already paid for my country customs fees to get the phone here.
Is there any way to sim unlock the LG h901 using root mods?
Thanks, I will appreciate your answers
As per this thread: http://forum.xda-developers.com/tmobile-lg-v10/general/unlocking-sim-tmobile-t3241032, it seems the only unofficial way to sim unlock may be to pay $44.90 here: https://www.unlockbase.com/phone-unlocking-service/tmobile-device-unlock-app-official-unlock/. Someone said it worked for them anyway..
YrrchSebor said:
As per this thread: http://forum.xda-developers.com/tmobile-lg-v10/general/unlocking-sim-tmobile-t3241032, it seems the only unofficial way to sim unlock may be to pay $44.90 here: https://www.unlockbase.com/phone-unlocking-service/tmobile-device-unlock-app-official-unlock/. Someone said it worked for them anyway..
Click to expand...
Click to collapse
I already tried that, and I got a refund from them, and two more unlocking service sellers (one seller on ebay and from releasemycode.com) the last one told me they all use the same server provider for the tmobile device app unlock, so it is useless to go to other unlock service. Thats why I open this thread to seenif there is any other way to sim unlock this phone
@yael20
Here's two options :
1. Ask your friend that have tmo service to call tmo and register your phone IMEI with their number and call tmo to unlocked it using device unlock app... since your phone not blacklisted or No financed.....[Worked for me].
2. Unlocked the BL... Install twrp... Root it and flash custom Rom ....install SuperSU and install regionlockaway.apk by @Chainfire same the creator of SuperSU and maybe it would unlock the SIM card. It worked for me in the past.... With Samsung ...htc phone....not sure LG phone.
*Swyped from T3DROID V10*
Let me know if what ted77usa worked pls
ted77usa said:
@yael20
Here's two options :
1. Ask your friend that have tmo service to call tmo and register your phone IMEI with their number and call tmo to unlocked it using device unlock app... since your phone not blacklisted or No financed.....[Worked for me].
2. Unlocked the BL... Install twrp... Root it and flash custom Rom ....install SuperSU and install regionlockaway.apk by @Chainfire same the creator of SuperSU and maybe it would unlock the SIM card. It worked for me in the past.... With Samsung ...htc phone....not sure LG phone.
*Swyped from T3DROID V10*
Click to expand...
Click to collapse
I already unlocked BL and root, I will install regionlockaway.apk later during lunch time, Thanks!!!
I got this when trying regionlockaway:
YrrchSebor said:
I got this when trying regionlockaway:
Click to expand...
Click to collapse
Same thing here
Looks like we will have to change our phones's CSC
To make it work, that raise a few questions:
1 - Can we change our CSC like it is done on Samsung Galaxy phones?
2 - can we flash the International, verizon, or ATT rom's CSC on our phone so we can get it unlocked or make it unlockable?
3- can I change my phone's imei to and old phone's imei that I have at home from the carrier where I want to use the phone with?
I'm not an expert and some of this questions may dont make any sense, but I'm just looking for some options to make this work...
successful non-TMobile SIM unlock
Bought mine SIM locked outright from T-Mobile with no activation, contract, or account. Paid $49.99 to Cellunlocker.net. it took 2 days. They were able to add my IMEI to the list so that the T-Mobile Unlock app saw mine as eligible for unlock. I selected permanent unlock & it worked without hiccup. I use mine on cricket now w/ no problems. I do not work for them or care to promote- just letting you know what I did that worked.
yael20 said:
Looks like we will have to change our phones's CSC
To make it work, that raise a few questions:
1 - Can we change our CSC like it is done on Samsung Galaxy phones?
2 - can we flash the International, verizon, or ATT rom's CSC on our phone so we can get it unlocked or make it unlockable?
3- can I change my phone's imei to and old phone's imei that I have at home from the carrier where I want to use the phone with?
I'm not an expert and some of this questions may dont make any sense, but I'm just looking for some options to make this work...
Click to expand...
Click to collapse
dumbquestion said:
Bought mine SIM locked outright from T-Mobile with no activation, contract, or account. Paid $49.99 to Cellunlocker.net. it took 2 days. They were able to add my IMEI to the list so that the T-Mobile Unlock app saw mine as eligible for unlock. I selected permanent unlock & it worked without hiccup. I use mine on cricket now w/ no problems. I do not work for them or care to promote- just letting you know what I did that worked.
Click to expand...
Click to collapse
Thanks, I'm going to try that, but guys from unlockbase.com told me they all use the same server for unlocks, is that true?
Not sure, but I paid last Saturday and was notified that they were done Monday. No code or anything, no refund or apologies. I used the tmo unlock & it worked. That's all I know.
I'm in the same situation, bought it in eBay
I've tried:
Cellunlocker.net
Unlockriver
Unlockpanda
Releasemycode
... Now waiting response from onlineunlocks.com
But if they all use the same server as you said, so it's going to fall. =/
Buying from t-mobile outright is different story i guess. But my case the eBay seller said it was bought in bulk from LG, and not from t-mobile, maybe that's why cannot be unlocked. Sadly, I'm going to return it tomorrow.
I'm wondering what people's IMEI will show here: http://www.t-mobile.com/verifyIMEI.aspx
I imagine that the phone has to show as valid there to be unlockable by these services?
My seller said kind of same thing too, he said he "used to work fot T-mobile" and got it as a gift directly from LG , so when I check the Imei in tmobile database it doesnt show as blacklisted or financed, but it is like it doesnt exist in their database. The seller says it has to be activated and used for at least 30 days in T-mobile's network to get registered in their database.
I'm not as lucky as you, my seller is open for a return and refund me, BUT I paid 18% of the phone selling price (500+) in customs ( since I bought it from outside of United States) and I cant get a refund on that, I choose to wait for now....
Nevermind, dumb question haha. Sorry
bsilvino said:
I'm in the same situation, bought it in eBay
I've tried:
Cellunlocker.net
Unlockriver
Unlockpanda
Releasemycode
... Now waiting response from onlineunlocks.com
But if they all use the same server as you said, so it's going to fall. =/
Buying from t-mobile outright is different story i guess. But my case the eBay seller said it was bought in bulk from LG, and not from t-mobile, maybe that's why cannot be unlocked. Sadly, I'm going to return it tomorrow.
Click to expand...
Click to collapse
I also tried cellunlocker and swiftunlocks and was refunded. So what I did since the seller on swappa wouldn't refund was I called tmobiel and bought a north american roaming package which is $50 usd per month and I'm at least able to use the phone. Basically we need to have it in use for 40 days and they will unlock it for us.
markbencze said:
I also tried cellunlocker and swiftunlocks and was refunded. So what I did since the seller on swappa wouldn't refund was I called tmobiel and bought a north american roaming package which is $50 usd per month and I'm at least able to use the phone. Basically we need to have it in use for 40 days and they will unlock it for us.
Click to expand...
Click to collapse
So how did you get the sin card tho? They shipped it to you?
bsilvino said:
So how did you get the sin card tho? They shipped it to you?
Click to expand...
Click to collapse
Phone came with a tmo sim card. If yours was bnib it also should have. You should check the box. I'm actually considering staying with tmo since their prices for the roaming plan is better than what bell can offer in a regular plan and they have better features. Ie free visual voicemail.
But if you don't have a sim in the box you should call tmo and order one. I think that this is the only route for some of us to take.
bsilvino said:
So how did you get the sin card tho? They shipped it to you?
Click to expand...
Click to collapse
I am in a similar boat - I bought the phone from Ebay and it was T Mobile (brand new sealed). No service was able to unlock it for me so I called T Mobile and opened an Pre-Paid account. I put $10 on and used this while in the States to show it registered on T Mobile system.
I called to ask if it was registered on their network and they said yes. When I contacted T Mobile today, they said they can unlock it today if I put alteast $100 in refills. So once I did that, and called back - they then told me they still could not unlock it as my IMEI number was not registered in their system and my phone was not showing as a T Mobile phone!
I escalated the issue to the Support team and hopefully hear a response in the next two days. I told them that I did all they asked me to do including calling several times to verify the phone was with T Mobile so they either unlock my phone or refund me the $100 I paid.

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