Hello, according to Sprint customer service, my Photon apparently came shipped associated with my Sprint Airrave. It will not activate now. The Sprint rep says that we need to do a hard reset, however, we can't do it without getting past the initial activation screen, and I can't get past that screen because it is associated with the airrave. A vicious circle.
Does anyone know how to do a hard reset without being in the phone software. Is there a combination of buttons to press?
I'd love to get this phone activated tonight as it will be an inconvenience to try to get to a sprint store.
Thanks!
Dan
UPDATE: Answer available here: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/69069/kw/reset/p/30,6720,8063
Perform a factory reset using external keys
Note: It is highly recommended you use the above factory reset using the settings. Making a mistake using the factory reset using external key method could have very bad consequences.
If you are unable to navigate through the menu to perform a factory data reset, you can follow the steps outlined below:
Power off the phone, press and hold volume down button, press power button
Screen will come up with "Fastboot", press Vol down key to cycle through choices until you get "Android Recovery", then press Vol up key
Wait for the "triangle ! / Android" screen then go on to step 4
Press both Vol up and Vol down key simultaneously. A menu will come up
Tap on Vol down key until "wipe data/factory reset" is highlighted, and tap Power key. Another Confirmation screen will come. Tap on Vol down key until coming to Yes and tap Power key
After userdata is cleared, the "reboot system now" option will be highlighted by Default. Tap Power key
Phone will reboot to initial setup screen.
Power down
Hold volume down and power until you see fastboot
Press volume down until you see Android Recovery
Press volume up
When the triangle pops up hold volume down and press power(took me about a minute of pressing for a response)
A menu will pop up, scroll down with volume to factory reset and push the power button
Reboot and you should be good to go
Sent from my MoPho using Tapatalk
Thank you for your response!
I got as far as the triangle, but no further. I've tried twice, but will keep trying. Let me know if you have other ideas.
Thanks!
Dan
Just to confirm, at the triangle I hold volume down and press power.
Does this mean press and hold power or press the power button repeatedly? I've tried both for more than a minute (maybe more than two). Perhaps I'll try for longer.
UPDATE:
I seem to have gotten it to work by pressing both the up and down volume buttons at the same time from the screen with the triangle.
Thanks for your help!
Dan1922 said:
UPDATE:
I seem to have gotten it to work by pressing both the up and down volume buttons at the same time from the screen with the triangle.
Thanks for your help!
Click to expand...
Click to collapse
That would explain why I was having problems. Thanks. Thanks for updating the op too so other people can see.
Sent from my MB855 using Tapatalk
##786#, menu, reset, your msl code.
Sent from my PG86100 using XDA App
Hi
I have a galaxy s3 with cm11 and boeffla kernel. Today, out of nowhere, my home button and menu button started acting weird. I have the home button setted to sleep my phone on long press and wake it up when the screen is off and do nothing on double press . The menu is set to open the recent apps. It has always worked this way till today.
When I press the home button inside an app it won't return to the home but it still wakes the phone when the screen is off. Also the menu won't open the recent apps and it doesn't vibrate either. The back button still works but does not vibrate. I used gravity box to activate the navigation bar and the home button doesn't work on the navigation bar either.
I tried installing upgrating my firmware to the latest nightly, wipe cache and dalvik but no luck.
You won't repair a modded framework, wipe and start again.
So I need to do a factory reset? Is there a way to know what happened? I didn't touch anything. Is it possible that some xposed module caused this?
I have installed the newest Malaysk ROM on my HU. On the picture attached you can see the Advanced Power Menu like it should be. In my case there is only Reboot after long pressing the button on the top right. Does it belong to the launcher? If I am pressing the button only short my device turns black, but the knobs are still lightning (also you can hear the radio). It seems that the device is hanging up so I had to press the reset button.
Also I want to know If its possible to shutdown the unit completely. Without having connected the ACC wire.
I have the same question about the pwer menu. Like you I only get one option.
I just installed the Octane Fitness App, Smartlink. After running it for a few minutes, it locked up. Now when I press on the screen for anything, it doesn't work. Only the hard buttons work. I tried rebooting, but it reloads this buggy app and then the same problem happens over again. Does anyone have any advice on how to get it to not load the app so I can uninstall it? Am I going to have to do a factory reset and if so, how do I do one on this tablet? I can't find info anywhere and Samsung support is utterly useless.
Thank you.
Factory reset:
Power Tablet Off
Press and hold: Home + Volume Up + Power until the recovery screen loads
Select Factory Reset and follow on-screen prompts
Turn off your ChromeBook.
Holding Esc + Refresh (F3) buttons while pressing Power button. Then release Power Button.
Your screen will display Recovery screen. Here, press Ctrl+D to turn on Developer mode. Then wait for couple of minutes.
It will reset all data though