Got my evo yesterday, and last night while I slept the phone locked up requiring a battery pull, then did it again someone before I woke up.
Anyone had any issues with this? I was running juice defender on default setting, but not sure how that would affect anything
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i didn't have those kind of issues, but my Notification bar wouldn't scroll down when i syped the screen and my home buttons wouldn't respond.
took it to sprint showed them the issue then the issue went away, they ran a diagnostic test on the device nothing came back wrong with it even after wiping the phone it would randomly do it. So they gave me a new device since then no problems.
The store basically told me it wasn't in their list of issues, so he couldn't do anything
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Tell them you'll just return the phone then. You want a new one they need to give you it.
I've had my phone for a week and I was having wake problems at random times each day. I did a hard reset on the phone with Sprint tech support three days in, and I also did a factory reset with a rep from HTC in online chat a day or two later. When I pulled my phone out of my purse to make a call today, it wouldn't wake up again so I brought it back to the Sprint store and they replaced it since I had already done everything they could have done for me there.
I'd just try to talk to another rep... good luck!
hydrogenman said:
The store basically told me it wasn't in their list of issues, so he couldn't do anything
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Click to collapse
Don't listen that that. You just paid for a brand new device, which should work perfectly. It seems as though you have a defect in yours, and you're within the 30 days from purchase date. Under Sprint's 30 day return policy, you are entitled to exchange it for a properly working device, or just return it and tell the guy to go chew on marbles. Then go buy a new one from a different Sprint store.
k2buckley said:
Don't listen that that. You just paid for a brand new device, which should work perfectly. It seems as though you have a defect in yours, and you're within the 30 days from purchase date. Under Sprint's 30 day return policy, you are entitled to exchange it for a properly working device, or just return it and tell the guy to go chew on marbles. Then go buy a new one from a different Sprint store.
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Click to collapse
So I went ahead and did a complete reset of phone data again, and installed only 2 apps, Google Voice and XDA
didn't lock up last night and has been up about 12 hours now without a boot
so far so good
Numerous problems for mine & I'm now on my 3rd phone. The last phone kept rebooting on It's own.
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tcmoon said:
Numerous problems for mine & I'm now on my 3rd phone. The last phone kept rebooting on It's own.
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Click to collapse
finally it kept locking up and a few resets today so the manager at the store replaced it (next time I'm going straight to the manager, sheesh)
I don't mind (and expect) other little bugs, but my phone locking up (which is WORSE than resetting, because alarm clocks won't go off, etc and I was late for work) is a major problem when it happens half a dozen or more times a day
the new one has been doing much better though
Related
Just trying to build some statistics as to how common this turning off problem is.
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PLEASE READ THIS BEFORE ANSWERING:
1) Obviously this is regarding the phone turning off on its own when its not due an empty battery.
2) Only answer with "no" if you've been using the phone for at least a week. If you've been using it for less and it hasnt turned off, answer with "No - but had it for less than a week".
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I just want to know before I send my phone to Amazon for replacement.
I've had it 8 days, so I clicked the 2nd "no". If I saw any hardware fault in a new device I'd immediately get onto the supplier for a replacement. Unless there's software at fault here (unlikely, but obviously possible) then I can't see the problem simply going away.
Hope you get it sorted mate.
Nope. Had the phone since may 6.
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Thx for the replies guys.
Keep the answers coming
No. Never unless the battrey is empty.
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Touchwood, never and I've had the phone a few weeks now.
Had this problem last year with my new Desire, but returned it to HTC and they replaced the mobo without any problems.
Yep had it nearly 4 weeks and its went twice. Not in the last week or so though.
Sent from my GT-I9100 using XDA App
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
I returned my 1st one as it turned off a few times a day. Replacement has been fine.
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Does reboot count as a yes?
I clicked yes but I am not 100% sure if this happened to me or not. Allow me to explain...
I was carrying it in my hand walking and I happened to look at the screen and it was showing the Samsung GT-i9100 splash screen seemingly for no apparent reason. When it went away it just went right back to where it was (no media card reading or anything).
It was strange to say the least but I have not seen it happen again since then and that was about a week ago and I have had the device for approx. 3 weeks now.
Does this sound like the same issue?
BarryH_GEG said:
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
Click to expand...
Click to collapse
Lightfunkyone said:
Does reboot count as a yes?
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Click to collapse
Oh sorry i forgot to mention this. No, reboots don't count as they're probably a software problem which can be fixed maybe with a new ROM or update or wtvr (i'm probably going to install another ROM eventually). And i'm not sure how a replacement will help with that, since I already have the KE7 firmware installed.
Just complete turn offs, cuz it might be a hardware problem, which can be solved by a replacement.
Thanks for the responses guys. Keep it up
Hmm, well i'm not really sure of anything, but that looks like a reboot to me. It might be that it turned off and you accidentally held the power button and turned it on, but since there was no card reading or anything, i think it's the "fast reboot" problem i've seen some people with on the forums. I hope it doesn't happen again
I'd like to get an idea of how many Evo 3d users have experienced freezing or random rebooting issues with their phones. I'm not talking about reboots caused by shady apps but random ones.
I want to see how widespread the issue is.
Not once here.
I have had one reboot, and a couple freezes. The reboot was while playing Gun Bros, the freeze was trying to get into the camera from the lockscreen. It went into camera app fine but I switched to 3D to fast. I find that letting the camera load then switching to 3D I have no issues.
Mine has frozen 3 times not a big deal really.
don't forget to bring a towel!
Mine froze or just went to black screen and became unresponsive 3 times a day.. just exchanged for a new one yesterday.... The store manager said his cousins does the same thing ...
He then called the rancho Santa margarita store that is a high traffic store/other service and repair and that manager said they saw and exchanged 8 phones yesterday by 3pm for freezing and rebooting issue
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Mine started the second day I had it. Would reboot probably 5-10 times per day, but it seemed more prone to doing it when the battery was less than 50% full. Maybe the current draw exceeds the supply for whatever reason.
Anyway I got mine through the Sprint website, so I had to deal with telesales to get a new phone sent. Just had to do some troubleshooting on the phone with them. When they were convinced it was a hardware problem, they overnighted me a new phone. I've only had it a day so far, but no reboots yet (knock on wood).
Like the 4th day I had mine, I started getting freezing and random reboots, there was a period of about 24 hours where I was unable to use the phone because everything I did made it reboot instantly. I made an appointment and was going to go the the sprint store to have it replaced, but then it stopped with the random reboots. I haven't had a random reboot in over a month now. For what its worth it seemed like my hotmail account wasn't syncing properly and I think it had something to do with the random reboots, I deleted the account and added it again and everything is fine now
Had mine for about a week now with no reboots...Iv gotten the black screen a couple times but just pressed the home button and was fine....
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I've had mine for three weeks now and had one reboot the first week. It does sometimes become unresponsive for a few seconds. Doesn't do it often, but I was thinking about switching it.
The results would seem to suggest that at least a decent number of these rebooting phones are only doing it from some buggy software. I don't believe so many phones could have faulty hardware.
Today mine rebooted when I was setting up a new wallpaper, right when I selected how I wanted it cropped it rebooted. Now its completely unresponsive. It boots up to the lock screen but doesn't respond to any touches what so ever. It's not frozen, I have the weather lockscreen and the animation is moving just fine, but I am unable to unlock it. I'm thinking I'm gonna have to factory reset...doh!!
UPDATE!!
I ended up taking it to the Sprint store to see what they could do. I was hoping they wouldn't have to factory reset. Well they did it anyways, but they also said the touchscreen needed to be replaced, so they did. I'm strongly thinking about swapping for a new one, instead of keeping this "repaired" one, I only have 2 more days left until 30 days are up though.
Unfortunately I don't know how accurate your poll will be on this site, the fanboys from other manufacturers are likely to throw off your results. LOL.
Hello,
I had 2 random Reboots. Once when I was in the middle of a Stock Trade. Unfortunately, when I tried to purchase the Stock, it had actually already risen.
I ended up Exchanging mine for another 3D yesterday. I wanted to do it Friday, but my local Store had a 2.5 Hour Wait and also said they needed to Test it to see if there was an issue.
That did not sit well with me so one quick Call to Sprint and they made a Note on my Account to allow an Exchange with no questions. As it was under 30 Days, I do not understand why it would be an issue in the first place. The CSR felt the same way. Especially since I have been with Sprint since 1999 with a perfect Payment History.
Cheers,
JJ
I've had mine since the premier ordering which was June 22nd I believe and mine just started rebooting this week! And it's doing it out of nowhere! Wondering if I have to do a hard reset??
One of mine rebooted itself about 5 times in the first week. Also I would get a network error when opening the browser, market, and online apps about 50% of the time. I took it back and the new one has not had any problems.
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The majority of the in-store reps are clueless. There is only one person at my store I will even talk to anymore and she is great. Seek out the smart one and only deal with them.
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Htc evo 3d
My 3D restarts atleast 2 times a day, don't have anything running but sometimes the default music player.
Had first random reboot this morning...out of 30 day period too...hopefully that was a one-time incident
Sent from my PG86100 using XDA App
My phones froze about 4-5 times and rebooted about 5 time within the last two days. Must be an app I downloaded though, cause it didn't start till last night. I'm just not sure which one, seeing as I downloaded a bunch last night lol.
Quick question folks: Is it considered a restart when I exit my web-browser and it sometimes goes to the white HTC screen, then reloads the home screen?
First off, I am very happy I joined this forum. The amount of knowledge and support here is incredible. From rooting to Roms to just general phone questions, you all seem to know everything. The issue I'm having is a common one from what I've read but I've hit a wall here. I got my 3D a few months ago and it was amazing. Recently, not so much. I began having screen issues where it would make random selections and become completely unresponsive and finally took it into the Sprint store to have it looked at. The tech there simply ordered me a new phone and I picked it up a few days ago. It is a reconditioned unit but from what I've read, that's standard practice. It's only been a few days but I'm having screen issues again. It only seems to act up when I have it plugged into the charger though. The line draw test just goes haywire. It's also difficult to replicate the exact issues to show the store reps. It's really hit or miss. My question is, do I ask for another unit or can I get a completely different phone. The Service reps have been very helpful and so far everything has been free, but do i continue on with this phone. How many times will they order me a new one? Thanks for any and all input!
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Cmon....anybody?
Sent from my PG86100
If you have insurance they will replace it as many times as you have issues. From past experience if they have to replace the phone three times they will give you a new phone. Sometimes they may let you exchange it for a different phone...but it's very rare.
I've had the same problem and have had my phone replaced twice. I've been told by multiple reps that if I have the same problem again, they will let me exchange it for another phone. But keep in mind that not all phones carried by sprint will be available for this type of exchange. At the time i spoke to sprint last, about a month ago, the best phone suited for my needs was the motorola photon 4g. I was hoping to exchange for a galaxy s2 or "epic touch 4g". Hope this helps.
get it replaced. it only gets worse
ask for a new phone, I've heard some accounts that its a shortage of some sort on the phones mobo so replacing the screen+digi combo doesnt do much
Strange. I've been having issues with my screen as well. Sometimes I have all kinds of phantom touches, and the screen will be unresponsive... Seems a reboot temporarily fixes it. Frustrating thing is that, it happened all day Friday and when I took it to sprint after work, my phone behaved perfectly fine... They didn't know what to do... Now its doing it again...
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Kapn Kaos said:
It only seems to act up when I have it plugged into the charger though.
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Click to collapse
This is a common problem with htc phones I have had in the past. Has something to do with the grounding of the phone when it is plugged in. I am pretty sure if you search touch screen issues while plugged in, you will find other users with the same issue.
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tgruendler said:
This is a common problem with htc phones I have had in the past. Has something to do with the grounding of the phone when it is plugged in. I am pretty sure if you search touch screen issues while plugged in, you will find other users with the same issue.
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Click to collapse
Will do! Thanks!
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Anybody's evo lte reboot? my does it constantly now. This is the second day I've owned it. The first day it rebooted once randomly and I discounted it as a glitch. Now I can't even use the thing, it's "almost" stuck in a reboot loop.... going to sprint tomorrow but I thought I'd ask.
Mine did so I exchanged it.
http://forum.xda-developers.com/showthread.php?t=1688754
Sent from my EVO using Tapatalk 2
Thanks a ton. Did it today and so far this one is working great. The guy at sprint couldn't believe it for some reason, and apparently there isn't much stuff on the sprint forums about it. I told him that I found a bunch of stuff at XDA. Anyways it rebooted 4 times while I was there right in front of him. Sounds like they almost never do exchanges.. at least at this store. Anyways, thanks for the help.
That's good to hear. Mine didn't reboot in front of the tech but at least I had the crash report from when it rebooted while I was waiting.
Sent from my EVO using Tapatalk 2
Mine was doing that all the time.. Over the weekend I did a factory reset (Power Button / Up Vol) and then updated the PRL. That seemed to help for about a day and half. But the problem resurfaced. I had only added some of my apps back and setup my blue tooth headset. I was at first thinking it was my blue tooth caused the issue. Yesterday while I was at work it rebooted at lest 12 different times.. Even when I wasn't even touching it.
So I called support first and they opened up a case for me. I dropped by Sprint after work and they took it back and did their checking of the phone.. Here's what I found out.
1. My phone was apparently a revision behind. Can't say for sure if that is true because I didn't note down what I had before i brought it in. So I'll take their word for it. Obviously they factory reset the phone again.
2. The rep I worked with informed me that there is some glitchy apps out there. One that he mentioned that kind of stood out was Go SMS Pro.
Well to continue on here. The phone didn't reboot again after they did their thing. But today I had reloaded and then setup GO SMS Pro again and all of a sudden my reboot problem resurfaced. So I removed Go SMS Pro completely off the phone and I haven't had a reboot since. That was over 12 hours ago. I'll keep an eye on it and also notify the developer just in case. But if you like to use Go SMS like I do that might be part of your problem.
My suggestion make sure you have the latest software revision and then keep an eye on your apps and see if one of them might be causing "System Crash" on your phone.
Hope this helps!!!
I have had about 2 random reboots since May 30th.
Sent from my Evo LTE via Tapatalk
Got the Sprint Note 3 on launch day. Great phone. However, last night, I kept getting a message that said "Samsung WatchOn Has Stopped". I didn't remember turning it on, and I got this message several times. I have also had trouble getting stuff to download from the play store, but last night it finally started downloading fine. I am staying at a hotel(traveling for work), so their WiFi could be the issue there. I kept getting error 500. And I could always try removing and re adding my Google account. Last, but not least, my power button is ever so slightly crooked(power, not home). The side towards the bottom of the phone sits slightly lower than the side towards the top. Anyway, this is my first Samsung, I've always had HTC, so maybe the phone it's just built this way. Sorry to sound retentive, but the phone wasn't cheap, and I usually keep my phone's for 2+ years, do if there are any issues that warrant a return, I want to return it while I can still get a NEW replacement. Has anyone else experienced any of this? It's any of this a big deal? Is there something I'm doing wrong? Or am I being a worry way for no reason?
I too just left HTC for this phone. Taking some getting use to. If you feel that uncomfortable I would take it back...
jauger said:
I too just left HTC for this phone. Taking some getting use to. If you feel that uncomfortable I would take it back...
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Well I have another week to return it. I will feel it out some more, just to be sure these aren't user errors. As for the button, I dunno what to think, but it is barely noticeable, and doesn't impact functionality at all. So, maybe I am making too much of it. Just wanted to see if anyone else has experienced these issues. I may or may not take it back to exchange it for a new one, time will tell. I had to exchange my first EVO 3D after two weeks due to constant force closes, but the second one worked like a charm for the next 2+ years.
If you have any questions about the reliability of your Device return it ASAP. You only have 14 days to exchange from ORIGINAL purchase date and it might take a few days to figure out if your replacement is also a lemon but by then 14 will have passed and you'll be relying on the carrier to fix.
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I'd return it but I am probably the most anal and ocd person youll ever meet when it comes to electronics lol. I sit here looking for issues rather than enjoying it. I hate it but that's how I am.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
nolimit06 said:
I'd return it but I am probably the most anal and ocd person youll ever meet when it comes to electronics lol. I sit here looking for issues rather than enjoying it. I hate it but that's how I am.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
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Click to collapse
Same here. I'm staring at my battery percentage more than the phone but yet it took 14 hours to kill my battery yesterday lol.
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GAPO said:
Well I have another week to return it. I will feel it out some more, just to be sure these aren't user errors. As for the button, I dunno what to think, but it is barely noticeable, and doesn't impact functionality at all. So, maybe I am making too much of it. Just wanted to see if anyone else has experienced these issues. I may or may not take it back to exchange it for a new one, time will tell. I had to exchange my first EVO 3D after two weeks due to constant force closes, but the second one worked like a charm for the next 2+ years.
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Click to collapse
Funny you mentioned the EVO 3D, I was just thinking, had that phone came with LTE instead of Wimax I would still be using it...I loved that one more than any of the many others I have had...
The top of the phone is slightly thicker on the back due to the camera, but if you mean with the screen laying flat that could be an actual issue. As far as the play store, I know there was some issue with it a couple days ago but try clearing the cache for the play store app and if all else fails a factory reset to see if the problem persists. I came from the HTC One and I'm loving this phone, but definitely take it back if there are recurring issues.
crusnik23 said:
The top of the phone is slightly thicker on the back due to the camera, but if you mean with the screen laying flat that could be an actual issue. As far as the play store, I know there was some issue with it a couple days ago but try clearing the cache for the play store app and if all else fails a factory reset to see if the problem persists. I came from the HTC One and I'm loving this phone, but definitely take it back if there are recurring issues.
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Click to collapse
I mean it it's uneven when looming at the BACK of the phone. When looking at the side of the phone(the top of the button), it is perfectly straight. When looking at the BACK off the phone, you can see that the button sits slightly lower on the bottom than the top. And I do mean slightly. It also presses a little more easily on the bottom, with less pressure. It doesn't feel loose or anything, and every display I have played with has had a different feel to its buttons. Some more like mine than others. I think it's because the power button Has a single point of contact, unlike the volume buttons, so most of them seem looser on one side or another...?
Got another "unfortunately, Samsung WatchOn has stopped" message this morning. Again, I didn't start this app. Probably gonna take this back for exchange.
GAPO said:
Got another "unfortunately, Samsung WatchOn has stopped" message this morning. Again, I didn't start this app. Probably gonna take this back for exchange.
Click to expand...
Click to collapse
You could always try going into Application Manager and clear data/cache and see if that helps, if you are rooted install Greenify and hibernate it..
jauger said:
You could always try going into Application Manager and clear data/cache and see if that helps, if you are rooted install Greenify and hibernate it..
Click to expand...
Click to collapse
Did that yesterday, but have gotten the message once more since. Didn't install greenify though.
Got the phone yesterday and saw the same Watchon problem. Haven't used it yet, just setting it up. The Google Play error 500 is on Google's end but it's fixed now. The home button has some play. The rear cover can be easily removed without damaging the camera cover. So far so good, not enough annoyance to warrant a return yet/
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Hello, I'm having wi fi issues with the note 3, could anyone direct me to an xda discussion for this problem? Thanks
Backed up my pics in Dropbox and factory reset after talking to.Samsung. They claim to be unaware of any issues. Well keep an eye on it, and return it to Best Buy if issues persist.
No problems since the reset.
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