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I'd like to get an idea of how many Evo 3d users have experienced freezing or random rebooting issues with their phones. I'm not talking about reboots caused by shady apps but random ones.
I want to see how widespread the issue is.
Not once here.
I have had one reboot, and a couple freezes. The reboot was while playing Gun Bros, the freeze was trying to get into the camera from the lockscreen. It went into camera app fine but I switched to 3D to fast. I find that letting the camera load then switching to 3D I have no issues.
Mine has frozen 3 times not a big deal really.
don't forget to bring a towel!
Mine froze or just went to black screen and became unresponsive 3 times a day.. just exchanged for a new one yesterday.... The store manager said his cousins does the same thing ...
He then called the rancho Santa margarita store that is a high traffic store/other service and repair and that manager said they saw and exchanged 8 phones yesterday by 3pm for freezing and rebooting issue
Sent from my PG86100 using XDA Premium App
Mine started the second day I had it. Would reboot probably 5-10 times per day, but it seemed more prone to doing it when the battery was less than 50% full. Maybe the current draw exceeds the supply for whatever reason.
Anyway I got mine through the Sprint website, so I had to deal with telesales to get a new phone sent. Just had to do some troubleshooting on the phone with them. When they were convinced it was a hardware problem, they overnighted me a new phone. I've only had it a day so far, but no reboots yet (knock on wood).
Like the 4th day I had mine, I started getting freezing and random reboots, there was a period of about 24 hours where I was unable to use the phone because everything I did made it reboot instantly. I made an appointment and was going to go the the sprint store to have it replaced, but then it stopped with the random reboots. I haven't had a random reboot in over a month now. For what its worth it seemed like my hotmail account wasn't syncing properly and I think it had something to do with the random reboots, I deleted the account and added it again and everything is fine now
Had mine for about a week now with no reboots...Iv gotten the black screen a couple times but just pressed the home button and was fine....
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I've had mine for three weeks now and had one reboot the first week. It does sometimes become unresponsive for a few seconds. Doesn't do it often, but I was thinking about switching it.
The results would seem to suggest that at least a decent number of these rebooting phones are only doing it from some buggy software. I don't believe so many phones could have faulty hardware.
Today mine rebooted when I was setting up a new wallpaper, right when I selected how I wanted it cropped it rebooted. Now its completely unresponsive. It boots up to the lock screen but doesn't respond to any touches what so ever. It's not frozen, I have the weather lockscreen and the animation is moving just fine, but I am unable to unlock it. I'm thinking I'm gonna have to factory reset...doh!!
UPDATE!!
I ended up taking it to the Sprint store to see what they could do. I was hoping they wouldn't have to factory reset. Well they did it anyways, but they also said the touchscreen needed to be replaced, so they did. I'm strongly thinking about swapping for a new one, instead of keeping this "repaired" one, I only have 2 more days left until 30 days are up though.
Unfortunately I don't know how accurate your poll will be on this site, the fanboys from other manufacturers are likely to throw off your results. LOL.
Hello,
I had 2 random Reboots. Once when I was in the middle of a Stock Trade. Unfortunately, when I tried to purchase the Stock, it had actually already risen.
I ended up Exchanging mine for another 3D yesterday. I wanted to do it Friday, but my local Store had a 2.5 Hour Wait and also said they needed to Test it to see if there was an issue.
That did not sit well with me so one quick Call to Sprint and they made a Note on my Account to allow an Exchange with no questions. As it was under 30 Days, I do not understand why it would be an issue in the first place. The CSR felt the same way. Especially since I have been with Sprint since 1999 with a perfect Payment History.
Cheers,
JJ
I've had mine since the premier ordering which was June 22nd I believe and mine just started rebooting this week! And it's doing it out of nowhere! Wondering if I have to do a hard reset??
One of mine rebooted itself about 5 times in the first week. Also I would get a network error when opening the browser, market, and online apps about 50% of the time. I took it back and the new one has not had any problems.
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The majority of the in-store reps are clueless. There is only one person at my store I will even talk to anymore and she is great. Seek out the smart one and only deal with them.
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Htc evo 3d
My 3D restarts atleast 2 times a day, don't have anything running but sometimes the default music player.
Had first random reboot this morning...out of 30 day period too...hopefully that was a one-time incident
Sent from my PG86100 using XDA App
My phones froze about 4-5 times and rebooted about 5 time within the last two days. Must be an app I downloaded though, cause it didn't start till last night. I'm just not sure which one, seeing as I downloaded a bunch last night lol.
Quick question folks: Is it considered a restart when I exit my web-browser and it sometimes goes to the white HTC screen, then reloads the home screen?
So, I guess I will be returning to Sprint today to exchage my photon yet again. This will be my 3rd time taking my phone back. I upgraded from an Evo that never gave me one problem and it was my rooting/flashing/hacking guinea pig.
My first phone had a screen glitch and would look fuzzy after it warmed up from normal use. This one has been shutting down on me after it sits idle for a few minutes. I will use it for a while and it fine. I set it down and come back a few minutes later and its off and wont boot. I have to pull the battery on this thing 10 times a day. However, if I have it docked or I am using it everything is fine. I have recently flashed the new update and rooted hoping that would help but it hasnt.
Crazy to think I have had 2 phones both with problems and my buddy hasnt had a single problem with his.
Sounds like a bad batch or one heck of a coincidence. Mabe try getting Sprint store to order you a new replacement instead of getting another one from their current inventory. When the Photon works properly it's a great phone. Regardless Sprint will make it right.
Yeah, I cant complain about Sprints service so far and I do like the phone regardless of the problems I have had. I just hope the bugs get worked out and it gets as much support as the Evo. I was so disappointed with the 3D, which is why I went with the Photon.
My sister had a similar problem with the Moment, she too had it replaced 3 times, the forth one worked fine. One of my EVO's 4G had the infamous charging port disconnect/breakage issue and had to be replaced as well. So far the Photon is okay except the call bug, but thats no longer a problem after doing the steps outlined in the development section. Hope you get a good replacement.
TS
Sounds like you need to go to another sprint store
Sent from my MB855 using Tapatalk
My phone started to show erratic touchscreen behavior. A lot of times, it makes it look like something is touching it slightly above back button.
Sense zooms out when I touch the screen, email goes "back" and a lot of times, impossible to unlock it. Reflashed back to stock, same thing. Works fine for 5-10 minutes and then starts these issues again.
Any tips on what I can do?
Its a frequent problem with a lot of handsets, try a different kernel besides the stock one. I returned mine because of that, and the replacement had the same problem
Some of the cooked kernels eliminated the issue.
Wife had the same problem returned it and new phone is fine
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This may sound stupid but make sure your screen is clean if it gets to funky it confuses the multi touch
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Screen is clean. Made sure of it. I guess I will take it to Sprint store tomorrow and hope I won't get 1.50 hboot replacement.
Same thing here, started yesterday. No matter what ROM I put on the phone. RUU back and back to S-ON, same thing happening. That was last night, now today I am ready to take to Sprint and I can't get it mess up now! Phone was pretty much useless last night, and fine today, frustrating! As soon as it screws up I am heading back to Sprint with my S-ON self for a replacement!
This happened to me 2 days ago, I tried everything. My problem started when I dropped my phone with a tpu case. Nothing happened and I thought I was in the clear but my touchscreen stopped responding in the center of my screen. It was if the screen had a contact always being touched. I was going to put it up on xda but when i got to the sprint store they exchanged it no questions asked. For reference I downloaded touch test and multitouch test and showed them at the sprint store. The person at the repair center did say he saw about 10 EVO 3d with this problem. I thought I was going to be SOL
I've had the phone for 5 days, and I've gotten about 5 restarts.
It happens when I'm doing something. Playing with ring tones, playing a poker game app...
Just wondering if it's happened to anyone else, and if it's hardware or software related.
EDIT: 9/29/2011
I've had the phone for about 2 weeks now. The past week, I've not had any restarts. Don't know what's changed. I think there was an OTA update about last week. I"ve been using it as much as I had been - web browser, angry birds, email, etc...
Oh, about last week I also re-seated the battery. Don't know if that does anything, since the battery seem like it was seated fine. But someone recommended it. Could just be a fluke.
So, one way or another, the random restarts seem to have solved itself.
Me also
Had mine for about a week and has rebooted at least 5 times. Phone seems to hang and then rebooted.
I am coming from an EVO which never had these problems. Thought about trying a Samsung or another Photon
Yea, just yesterday when I was using my flashlight app for a few minutes. It has mostly happened when I used the led flash as a flashlight. It doesn't matter which app I use, it just restarts sometimes.
And also when I was playing a game today.
coachclass said:
I've had the phone for 5 days, and I've gotten about 5 restarts.
It happens when I'm doing something. Playing with ring tones, playing a poker game app...
Just wondering if it's happened to anyone else, and if it's hardware or software related.
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Click to collapse
Had mine for over 2 weeks without any random restarts
Sent from my MZ604 using xda premium
Had mine over a month, no problems at all.
Sent from my MB855 using Tapatalk
I have had mine for over a month also and have had one restart..... but then again every phone I have ever had restarted on its own at some point. By far this has been the best phone yet.
Had restarts and a few lock ups everyday. Got a replacement and no issues since.
Sent from my MB855 using XDA App
None for me after 3 weeks.
My EVO 3D used to do it once in a while when it would lose a signal.
Those who don't have random restarts hardly at all...are you installing apps and using the phone fairly heavily?
I'm wondering if this is a hardware of software issue.
Try re-seating your battery and make sure the back is on good.I was having the restart issue and it ended up being that the rep that initially started the phone up didn't put the battery door on correctly.
Sent from my MB855 using Tapatalk
I have a lot of software installed and use the phone heavily, I am running stock unrooted rom.
cornelious2 said:
Try re-seating your battery and make sure the back is on good.I was having the restart issue and it ended up being that the rep that initially started the phone up didn't put the battery door on correctly.
Sent from my MB855 using Tapatalk
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Click to collapse
Exactly. I've only had one random restart, after the OTA, but I chalk it up to the heat wave where I was working. Poor Mo-Pho got up to 119 degrees.
I would also suggest a factory reset and wipe of the internal SD, a lot of times the testing of each phone before they're put in the box can cause issues.
Pew! Pew! Pew! From my Mo-Pho!
http://android-gz.com
no problems here. love this phone!
Me I am facing this issue since I got the phone I am at that point of replace the unit or order other phone!
What do you think?
I am really so pissed how is that you see only good comments on this phone and no body mention this known issue on thos youtubbie crappy videos...
I cant believe that I paid good money for this phone and I am not the only one with the issue. Sad thing no body know if this is HW or Sorftware!
I have no problem fixing the software... we really need the hackers spending some time debugging this issue.
Had my phone for a month, and have had 3. I am a heavy user so I expect it. Best phone I ever had.
Sent from my MoPho using the XDA Premium app
Same has been happening to my friends phone
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Ive had my phone for about a month, probably had 7 or 8 restarts total since I got it, two in one day during the first week but it seems better after the second OTA update. For the past two weeks I've only had two restarts. Each time it restarted I was playing angry birds and had let the phone got to sleep while in the middle of playing. When I woke it up it restarted. Sounds software related to me. Im rooted but not unlocked. I love this phone!
I get over 1 a day. Its sad. Def gonna get a replacement when I get the time
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I get atleast one a day. I don't notice because at home I set my phone down a lot. It gets worse when im on the phone surfing the web. Then it seems to do it more often. Yesterday it rebooted three times in one hour. It gets annoying but im past my 30 days to return plus Sprint doesn't have any other phone that interests me.
Sent from my Photon.
I have the reboot issue, but I have narrowed it down. DEVS TAKE A LOOK!!
So far I can get a 100% repro of this issue if
1. I am on WIFI for DATA and make or receive a call.
2. then leave WIFI area and attempt to call out, TXT or use 3G data.
3. phone will reboot every time when that occurs.
60% repro of reboot issue with the fallowing.
1. make or receive call with WIFI on but not attached to network.
2. go into WIFI range of a known(not new!) WIFI hotspot and phone attaches to WIFI on it's own.(this will sometimes cause the WIFI, 3G, and phone signal to all appear in the task bar at the same time)
3. make a phone call, txt or turn off WIFI then attempt to use 3G data and phone will reboot.
Also this is VERY IMPORTANT!! The conditions above will not cause the reboot on it's own. If you have data updates off or leave WIFI off all day then you might never see this. Also VERY important if you receive a call when attached to WIFI and then use your phone for data only you will not get the reboot right away it may take upto 30-40 min. Also important, if you attempt to do either repro above via making a phone call you will see the dialer get stuck at "connecting" in the upper left hand side, but it will never go to "connected" and hitting anything on the dialer or the back button will not help only home, but you will notice nothing on the phone will work anymore. This will ultimately lead to a reboot!
Here is the problem as I have trouble shot the living crap out of this and it seem that either the voice/3G radio is locking up or the dialer is crapping out.
Also on a side note that when the dialer is stuck on "connecting" if you force stop the dialer it does nothing, but if you force stop the "dialer storage" it will kill the dialer, but you will still get a reboot at some point after that.
So now we know where to look at for this issue. Can any of the devs look into this as I am not sure where to go from here, but this IS the problem everyone is seeing and can be hardware or software.
Got the Sprint Note 3 on launch day. Great phone. However, last night, I kept getting a message that said "Samsung WatchOn Has Stopped". I didn't remember turning it on, and I got this message several times. I have also had trouble getting stuff to download from the play store, but last night it finally started downloading fine. I am staying at a hotel(traveling for work), so their WiFi could be the issue there. I kept getting error 500. And I could always try removing and re adding my Google account. Last, but not least, my power button is ever so slightly crooked(power, not home). The side towards the bottom of the phone sits slightly lower than the side towards the top. Anyway, this is my first Samsung, I've always had HTC, so maybe the phone it's just built this way. Sorry to sound retentive, but the phone wasn't cheap, and I usually keep my phone's for 2+ years, do if there are any issues that warrant a return, I want to return it while I can still get a NEW replacement. Has anyone else experienced any of this? It's any of this a big deal? Is there something I'm doing wrong? Or am I being a worry way for no reason?
I too just left HTC for this phone. Taking some getting use to. If you feel that uncomfortable I would take it back...
jauger said:
I too just left HTC for this phone. Taking some getting use to. If you feel that uncomfortable I would take it back...
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Click to collapse
Well I have another week to return it. I will feel it out some more, just to be sure these aren't user errors. As for the button, I dunno what to think, but it is barely noticeable, and doesn't impact functionality at all. So, maybe I am making too much of it. Just wanted to see if anyone else has experienced these issues. I may or may not take it back to exchange it for a new one, time will tell. I had to exchange my first EVO 3D after two weeks due to constant force closes, but the second one worked like a charm for the next 2+ years.
If you have any questions about the reliability of your Device return it ASAP. You only have 14 days to exchange from ORIGINAL purchase date and it might take a few days to figure out if your replacement is also a lemon but by then 14 will have passed and you'll be relying on the carrier to fix.
Sent from my SM-N900P using XDA Premium 4 mobile app
I'd return it but I am probably the most anal and ocd person youll ever meet when it comes to electronics lol. I sit here looking for issues rather than enjoying it. I hate it but that's how I am.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
nolimit06 said:
I'd return it but I am probably the most anal and ocd person youll ever meet when it comes to electronics lol. I sit here looking for issues rather than enjoying it. I hate it but that's how I am.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
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Click to collapse
Same here. I'm staring at my battery percentage more than the phone but yet it took 14 hours to kill my battery yesterday lol.
Sent from my SM-N900P using xda app-developers app
GAPO said:
Well I have another week to return it. I will feel it out some more, just to be sure these aren't user errors. As for the button, I dunno what to think, but it is barely noticeable, and doesn't impact functionality at all. So, maybe I am making too much of it. Just wanted to see if anyone else has experienced these issues. I may or may not take it back to exchange it for a new one, time will tell. I had to exchange my first EVO 3D after two weeks due to constant force closes, but the second one worked like a charm for the next 2+ years.
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Click to collapse
Funny you mentioned the EVO 3D, I was just thinking, had that phone came with LTE instead of Wimax I would still be using it...I loved that one more than any of the many others I have had...
The top of the phone is slightly thicker on the back due to the camera, but if you mean with the screen laying flat that could be an actual issue. As far as the play store, I know there was some issue with it a couple days ago but try clearing the cache for the play store app and if all else fails a factory reset to see if the problem persists. I came from the HTC One and I'm loving this phone, but definitely take it back if there are recurring issues.
crusnik23 said:
The top of the phone is slightly thicker on the back due to the camera, but if you mean with the screen laying flat that could be an actual issue. As far as the play store, I know there was some issue with it a couple days ago but try clearing the cache for the play store app and if all else fails a factory reset to see if the problem persists. I came from the HTC One and I'm loving this phone, but definitely take it back if there are recurring issues.
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Click to collapse
I mean it it's uneven when looming at the BACK of the phone. When looking at the side of the phone(the top of the button), it is perfectly straight. When looking at the BACK off the phone, you can see that the button sits slightly lower on the bottom than the top. And I do mean slightly. It also presses a little more easily on the bottom, with less pressure. It doesn't feel loose or anything, and every display I have played with has had a different feel to its buttons. Some more like mine than others. I think it's because the power button Has a single point of contact, unlike the volume buttons, so most of them seem looser on one side or another...?
Got another "unfortunately, Samsung WatchOn has stopped" message this morning. Again, I didn't start this app. Probably gonna take this back for exchange.
GAPO said:
Got another "unfortunately, Samsung WatchOn has stopped" message this morning. Again, I didn't start this app. Probably gonna take this back for exchange.
Click to expand...
Click to collapse
You could always try going into Application Manager and clear data/cache and see if that helps, if you are rooted install Greenify and hibernate it..
jauger said:
You could always try going into Application Manager and clear data/cache and see if that helps, if you are rooted install Greenify and hibernate it..
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Click to collapse
Did that yesterday, but have gotten the message once more since. Didn't install greenify though.
Got the phone yesterday and saw the same Watchon problem. Haven't used it yet, just setting it up. The Google Play error 500 is on Google's end but it's fixed now. The home button has some play. The rear cover can be easily removed without damaging the camera cover. So far so good, not enough annoyance to warrant a return yet/
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Hello, I'm having wi fi issues with the note 3, could anyone direct me to an xda discussion for this problem? Thanks
Backed up my pics in Dropbox and factory reset after talking to.Samsung. They claim to be unaware of any issues. Well keep an eye on it, and return it to Best Buy if issues persist.
No problems since the reset.
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