So, I guess I will be returning to Sprint today to exchage my photon yet again. This will be my 3rd time taking my phone back. I upgraded from an Evo that never gave me one problem and it was my rooting/flashing/hacking guinea pig.
My first phone had a screen glitch and would look fuzzy after it warmed up from normal use. This one has been shutting down on me after it sits idle for a few minutes. I will use it for a while and it fine. I set it down and come back a few minutes later and its off and wont boot. I have to pull the battery on this thing 10 times a day. However, if I have it docked or I am using it everything is fine. I have recently flashed the new update and rooted hoping that would help but it hasnt.
Crazy to think I have had 2 phones both with problems and my buddy hasnt had a single problem with his.
Sounds like a bad batch or one heck of a coincidence. Mabe try getting Sprint store to order you a new replacement instead of getting another one from their current inventory. When the Photon works properly it's a great phone. Regardless Sprint will make it right.
Yeah, I cant complain about Sprints service so far and I do like the phone regardless of the problems I have had. I just hope the bugs get worked out and it gets as much support as the Evo. I was so disappointed with the 3D, which is why I went with the Photon.
My sister had a similar problem with the Moment, she too had it replaced 3 times, the forth one worked fine. One of my EVO's 4G had the infamous charging port disconnect/breakage issue and had to be replaced as well. So far the Photon is okay except the call bug, but thats no longer a problem after doing the steps outlined in the development section. Hope you get a good replacement.
TS
Sounds like you need to go to another sprint store
Sent from my MB855 using Tapatalk
Related
sooo im on my 2nd evo3d due to what i thought was just a bad phone.... my phone keeps rebooting or just shuts off and the only way i can turn it back on is to pull the battery... its all completely random.
I called sprint today and complained and they knew about the problem and it is , in the techs words " a wide spread problem and we are waiting for a fix from HTC" tech also told me she had to give back her 3d back and go back to a 4g because hers was so bad with this exact issue... hers was obviously stock unrooted
so i got to thinking. thinking about the 4g battery issues and the use of an SBC kernal. hear me out ... i swear i have seen this problem before, in RC cars using LiPo batteries when the battery drops to low and the BEC shuts down or limits the ESC. now if these evo3d batteries are like the 4g batteries and have a chip in them to keep proper voltage and that chip is bad or has bad connections i think it could cause these kinds of reboots and even shut offs requiring battery pulls. Is there a Dev out there or a program that can log battery outputs so we can track to see if this is all indeed a battery issue.... i like the evo 3d but these restarts are driving me nuts , and with all the treads ive read about the shut offs, no charging, hot phones and reboots. im on my second 3d , both have been roots , eng , hboot 1.04, and new radio and wimax............
Anyone ........................
...........
I think we have the EXACT same problem.... it's starting to piss me off. This is a flagship phone and HTC released this phone with a LOT of bugs.
Have you noticed this problem more after using the GPS navigation?
One of the members here suggested an incomplete battery terminal connection, but my battery fits pretty snug. Plus, I've witnessed random reboot cycles when the phone is laying still on my desk.
If Sprint knows about this and HTC hasn't done anything, then we should be eligible to exhange our phone for the SG2 or Photon, even if we're beyond the 30-day policy.
My phone just started rebooting. Its pretty annoying. I personally think on my device its a dirty Rom flash. I am going to do a full wipe,RUU, re-apply S=OFF and really root. And see hoe it goes from there.
But yeah, it just randomly reboots. The other night it did it every 20mins it seemed. I reflashed the current rom I'm on (Synergy 435 I think) and it stopped doing it... Until probably 1hr ago when it just did it again.
*sigh*
Please use the Q&A Forum for questions Thanks
Moving to Q&A
3rd evo3d on its way :-(
khshapiro said:
3rd evo3d on its way :-(
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Click to collapse
Hopefully that one will work and be flawless man. My original one was like gold, no dead pixels, perfect screen, no overheating and most importantly, no rebooting.
Then I dropped it like an idiot. Got a replacement and I had the SAME isse you're having. So the insurance company sent me another one and its all fixed now =) (well except for ONE stuck pixel, but I'll live).
I've got this problem too and I think you're right. It has to do with the battery. I have a spare and I think it only randomly shuts off when it's on that particular battery. Will mark the battery so I know for sure which one I'm using. Anyone else have any updates?
I haven't had any reboots like that and I have flashed the living snot outta mine
It could be the battery tho... I have used the stock ones and seidio 1900mha one.... Never had any reboots software 2.17
Same issues here I have been saying its the batt for weeks now to my friends ... One thing is it does not do it as much if its charging.. mine resets so much at times I have to just turn it off for a bit, which is not cool lol.
Sent from my PG86100 using XDA App
I got fed up with ny 3vo so I jumped ship and made Sprint reset my upgrade and take back the 3vo. I got a et4g and haven't looked back since . Awesome phone with 0 issues
khshapiro said:
I got fed up with ny 3vo so I jumped ship and made Sprint reset my upgrade and take back the 3vo. I got a et4g and haven't looked back since . Awesome phone with 0 issues
Click to expand...
Click to collapse
Hope yours works fine for you I know they had some funky things with them such as random resets and so on from the last update they got....
---------- Post added at 01:47 AM ---------- Previous post was at 01:44 AM ----------
Also is your phone new? Did you over clock it? I know some folks over clock the phones a bit and sometimes spank the cpu which would cause all sorts of things to resets and so on...
Rooted mine even before it was active on Sprint. It was brand new from the sprint store. Zero problems with it resting or reboot. I love my epic touch 4G
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
I'm moving from an HTC Evo 4G. The first problem is the worst. Since picking up the Photon 4G I have had to pull the battery 5 times as the phone refuses to wake... With the HTC if I had an issue I could reboot by holding down the power and volume button, but the Photon doesn't seem to have this feature, so I'm forced to remove the back cover and pull the battery...
I don't seem to be able to re-create the issue. Its just happens without notice... Anyone else having this issue? Is their an easier way to coax the phone back to life rather than pulling the battery?
The second issue is the screen. Every single review I have read has said that the screen is a Photon 4G strong point... I'm not convinced... Yes it is bright and vivid, but I seem to have an annoying grey criss cross pattern all over the screen. I'm not sure if its my eye's (the GF says she can see it too) but I was expecting the screen to look better than both my EVO and Xoom... This annoying grey criss cross gauze (especially visible on white backgrounds) is disappointing..
What do others think? Colour gradients also appear to band very easily, rather than being smooth.. I'm not sure if this is a result of compression in pictures tho...
Other than that, I am happy with the phone. Big improvement over the EVO 4G i had befor, just a screen I have to get used too, and this un-responsive issue to fix...
Oh, and having to get used to Motorola's Android button layout and Standard Android icon changes is a little painful at times...
Swap out for new one for wake problem. Turn brightness down to 30 percent and screen is fine. Had all top HTC phones and this beats all.....keep this phone....
Sent from my MB855 using XDA App
I get that sometimes, but fail to replicate at the store. Store employees will only recommend to wipe the phone.
The pentiles pixelation is only noticeable when your face is extremely close to screen. Its a cell phone not a tv display lol, stop holding it so close and you'll be fine! Im on my first phone with no issues yet; just to be on the safe side i would swap for a new device.
Pihrana said:
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
Click to expand...
Click to collapse
Actually, the sale has been going on for close to 3 weeks now. Sorry you are having issues, have you tried a factory reset then not install any apps (or not many) for a couple days to see if it was one of them?
An opinion......
I try to avoid the Sprint stores as much as possible. There are some knowledgeable reps out there but it is a small percentage. Most of them don't know much about the devices. Call the Sprint support number first and try troubleshooting with them. In my experience, they are better at going the distance to make the customer happy than the peeps in the stores especially if you keep on them about it.
Sounds like a swap out is needed. Good luck.
Go back to BB and try to swap it out for another one. Had my photon for about 3 weeks now and never had this issue
I have to agree it sounds like a hardware issue and merits a swap. I've had the photon 2 1/2 weeks and have only had to pull the battery once.
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
I've just got back from Best buy after my phone refused to wake up again for the second time today.... I let them try and get it turned back on again which they couldn't do without pulling the battery... Either way they immediately confirmed they'd swap it out. Until she went to pull one and realised they are all out
My replacement arrives Friday when they get restocked.... Best Buy must have sold loads since Friday because their shelf was piled pretty high when i picked mine up...
So hopefully the new one will work properly, or maybe I'm just plagued until the next OTA...
As to everyone who gave me suggestions about the screen... you were right. Turning down the screen brightness pretty much solved the issue all together and I think I am officially used to it now...
Just wish i could get my EVO 3D ringtone , Alarm and notifications on the Motorola. I grew more attached to them, than I thought
Richcop said:
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
Click to expand...
Click to collapse
OK, I did not think that it could be my SD card causing the issues with the phone freezing up and needing a battery pull to get it back on but the Technician asked me if it was a new card or from another phone. I said It was from two or three phones ago. They said that I should format the card because the files from the older phones can cause problems such as this, after copying my photos over to the computer to be able to put back on the card afterwards of course. They had left my SD card out of the phone. So to test things, I haven't put my SD card back in since two days ago. My phone has not restarted or frozen up once. I will give it some more time and report back, but in the mean time, until there is an OTA fix, if you are using an SD card from another (previous) phone, and your having the freezing/power down/restart issues, you may want to give formatting your SD card or removing it to test if it fixes the problem a shot. Good luck, so far so good.
I've not used an SD card at all since purchasing my Photon. On the Plus side, it has not stopped working at all so far today
Had the same problem when I bought my 2nd photon this time at best buy becuase of the $99 deal.
On the 1st one i got directly from a sprint corp store, no issues at all. But this one on the 1st day I got a reboot issue. second day got the SOD. went in they had some trouble getting it on. Had to tell them to take the batt out and it went on. My problem was that they had none available. so for 3 days I waited.
Funny thig is that I wasn't getting the SOD again. Just didn't want to chance it so got another one, yesterday. Happy today.
There were no motorola photon availble in my area. So they are selling.
Good luck with yours.
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Richcop said:
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
Not had any problems with mine ever, just works perfect out the box
Sent from my MB855 using xda premium
Ok, if this information is correct from Sprint, I know why I am having all these problems with mine freezing up and after having done several hard resets and many calls to Sprint and a visit to the service center with no fix. Apparently there was a batch of Photons that got shipped with corrupt firmware. When the phone uses that portion of the firmware, as a safe mode, it freezes. There is no fix other than replacement with a non effected phone. They ordered me a new one, that I will get on Tuesday. The only way they can correct it until there is an OTA patch is to send it back to Motorola. Wish me luck with this one
Update....
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Pihrana said:
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Click to expand...
Click to collapse
Well, I got my brand new replacement yesterday at the Milton Massachusetts Sprint Repair Center and as of yet no shut-down, or freeze-ups. I have my fingers crossed here on this one. If not I will be reprogramming another new one soon. They did assure me that this is not affecting every Photon, but there was a large batch released with this corrupt firmware. Its like a waiting game to see if its a dud or not. I do love this phone, and I am getting tired of setting up these phones over and over again, but on a good note, I can completely customize my phone and all my apps in about thirty minutes from activation
Hey,
So I'm on my 3rd E3D. htc unlocked with hoot 1.5 until team evil /devnull releases an hoot 1.5 workaround.
I've used and reinstalled 3 different roms now. I've noticed that I'm having issues with my touch screen. When I try to hit the t key, the e3d only registers an r or y key. I tried switching to the default keyboard. Same thing. In the USA today app, I can't hit the sports section...
I've had this issue on MIUI, olymupus and blackened roms.
Only fix has been to pull the battery and reset the phone. But I'm getting tired of doing this 4-5x a day.
Any ideas?
Maybe try flashing back to stock, if its giving u issues on stock it might be hardware and not ur ROM
Sent from my PG86100 using xda premium
Same issues.
I have the Total equipment protection. I'm unlocked HTC method. Any advice on how to turn it in? How do I file a claim?
found this...
http://forum.xda-developers.com/showthread.php?t=1206188
seemed to work for me so far, no more having to turn off screen or rotate to get touch press recognizes...will report back later to confirm if it really helped
Thanks for the response. But its not a calibration issue.
Half the keys on the keyboard aren't responding, and its consistently the same keys. I'm watching as my phone go bezerk right now. Some how its browsing the web, then selected the messages app, bounce around a webpage it opened. opened up the app drawer.
The 4 hardware keys aren't responsive.
I'd figure a virus. But I haven't even installed any software since I reloaded the default RUU (Whatever).
Local sprint store said they've seen a lot of this. When I came in and told them I had a problem with my evo3d, lady finished my sentence about the screen not working.
I'm still waiting for a replacement phone :X
I chose a HTC device because I heard they have great build quality and better support than samsung and moto.
But considering I'm getting my 4th evo in as many months. It seems pretty bad.
I am by no means rough with my phones. I kept the same iphone for 3 years with no issues. Before that, I had my treo for 2 years until I decided to get an iphone.
I'm seriously doubting staying with android/htc now. I'm tired of going back to sprint all the time to get a properly working phone.
Dude I think uve just gotten some sh*tty luck tbh. I had the moment, the transform, the evo shift, and now the 3D. My dads got the evo and used to have the transform. My moms got my old shift and used to have the transform. My bros had the moment, transform, evo, and now has the nexus S 4g. And none of us have ever had any hardware related issues at all :/ hopefully u choose to stick with Android man its a great OS. And u never know, maybe the android gods are punishing u for that failphone: p lol
Sent from my HTC EVO 3D using xda premium
I had a problem with my e3d and the screen would wig out every once in a while and i would have to lock the screen and unlock it before it started working and even then didn't work all the time. i went to the sprint store and the tech guy looked at it and basically said the battery was touching the ribbon for the screen thus causing bad stuff. so he straight up replaced the screen for free and i havent had any problems since then. hope this helps.
It's phantom pressing. I had that issue with a 4g of EVO, replaced digitizer and screen, no luck. Never did find the problem, sold it for cheap to keep from breaking it
Sent from my PG86100 using XDA App
my replacement was supposed to arrive by 3 pm today or (end of residential delivery service). Tired of going over to the sprint store because they never answer the phone. Not that I can call them anyways. Can't use the 2 key anymore on the dial pad. Hitting the capacitive? menu button somehow registers as a 7 now in dial pad.
first time this happened, it was on the day after I just had just received a replacement. It was more of a screen sensitivity issue. Sprint tech support (corporate store here in NYC) said I had installed a bad program. But eventually agreed to replace it.
this 2nd time has been much worse. besides dead keys, I also get the wigging out.
I'm just 6? months into my sprint contract. I guess if the phone still isn't in by tomorrow (couldn't pick it up till wednesday since I have a 24 hour shift tomorrow), I may just eat the ETF and try out the galaxy nexus on verizon.
Other option is the SII? or iPhone 4s. But those phones I'd be paying full price for. Plus I told myself no iOS until iPhone 5.
I like iOS, but I wanted to try android. So here I am.
Ipad1, evo3d, TP running CM7, alpha 3
Finally picked up my replacement E3D. They all remembered me since I've stopped in every single day. Asked if I called. Gave my smart ass response "I would have if my phone would allow me to dial a phone number". Even then when I dialed from work, no one ever picks up.
We went over my new phone options if phone dies again. Basically phones that are at least a year old. Evo shift, evo 4g (I think). Basically any android phone but the one I would be interested in, the samsung sII.
Well, hopefully phone lasts long enough for that phone to be an option.
Not trading to a phone I could have gotten for free or less when I bought my evo3d.
i give up. new phone won't even charge now. 3 chargers and a macbook that disables the usb port because its trying to draw too much charge.
screen works at least....
I searched signal loss, and dropped signal but could not find a thread that matched my problem. I have found some people with similar problems through google search but I haven't seen any fixes.
Here we go...
I got my first atrix BRAND NEW in July. It ran perfect! Updated to GB, factory reset it and everything was working great. Couple weeks later it started doing random restarts. It got to the point where it would lock up at the M logo for 10-20 min or sometimes even constantly so I would have to pull the battery. It got so bad that I had to take it in for warranty. I had this phone for over a month with NO signal problems what so ever.
I get the 1st remanufactured Atrix and it is dropping signal left and right. I called up ATT and jumped through their hoops, turned it off, let them mess with it, factory reset it and NOTHING. Still had the same problem, would go from 3 bars to 4 bars then it will drop signal and the red circle will show up. probably happens about 5 times per minute.
They tell me to take it back, so I oblige. I go up to the warranty center and they give me a new sim card and say that should fix it.... NOPE, Still doing the same exact thing so I take it back up there again. The give me another(#2) remanufactured phone. I finish the setup and guess what... Still have a worthless signal and it is dropping out a lot.
For reference, signals on the first two replacement atrix's are running anywhere from 84dbm up to 120dbm and hangs most of the time around 96dbm.
I am now on my FOURTH remanufactured Atrix(5th overall) and still having the same problem. ATT are being total douche nozzles as they will not release me from my contract. I have spent over 30 hours dealing with them on this problem thus far and I am getting extremely tired of it.
Just for reference, my Wife has an I4 and she is not experiencing any of these problems. I also travel a lot and I experience the same problem in Dallas(home), Midlothian(hour south of Dallas), Washington DC, Tennessee, Virginia and Maryland among other places. I am pretty sure this is a software glitch since it happens wherever I am.
I have a home office and work from home. I told ATT that if this was happening with my original BRAND NEW Atrix that I would have taken it back in a heartbeat. There is not a chance I would deal with losing data and dropping signal for over a month with a brand new phone.
So, my question I guess is this. If this is a software problem, would it be best to try and root and see if that fixes it? Or will that not change a problem like this. The remanufactured phones came with 2.3 installed while my first one had 2.2 and I had to upgrade it myself. Is there a way I can remove 2.3 from this phone and reinstall it to see if that fixes it? I am completely open to suggestions as I have run out of options.
I know exactly what you mean. I also had 3-4 *new* atrixs right from att. (Around late July) Every time instead of addressing the problems, they just gave me a new device. Eventually I decided to root and unlock my bootloader. BEST decision that I could have made. As soon as I installed a different ROM it was as if I had a new device. I was about to exchange it for a different device and now I'm really glad that I didn't. For the signal issues I would try flashing a new radio to see if that helps at all.
Sent from my MB860 using XDA App
My first atrix was like that and it was a refurbished one. On my 2nd, it is completely fine. I think you should tell them to send you NEW atrix instead of a refurb.
that sounds like really terrible luck. i a agree, i think it would help a lot if you rooted your phone and installed some custom rom. although there may be truth with what Semseddin and might actually still be something awry with the refurbs
Semseddin said:
My first atrix was like that and it was a refurbished one. On my 2nd, it is completely fine. I think you should tell them to send you NEW atrix instead of a refurb.
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Click to collapse
xmrgamerx said:
that sounds like really terrible luck. i a agree, i think it would help a lot if you rooted your phone and installed some custom rom. although there may be truth with what Semseddin and might actually still be something awry with the refurbs
Click to expand...
Click to collapse
Unfortunately I have tried to get them to send me a new phone but they will not do it. I tried several times, even talked to the managers about it and nothing.
What is ridiculous is that when my first phone crashed I was only like 14 days past the return period where I could have received a NEW Atrix. I tried explaining this too them and they would not do anything to help me. I have been with Cingular/ATT for over 10 years and they obviously didn't care.
I think i will just try a new rom and see how that goes.
Hmm..well if you've absolutely made up ur mind on rooting ur phone and installing custom roms then i would recommend u to use the DarkSide ROM since it seems to have most of the fixes u need (including the signal loss..See ChangeLog for more)
Also, if u've already tried Randomverll's idea of flashing a new radio and still it didn't help, it may be a hardware problem..anyway try flashing a new rom and see
So i have been anticipating the vigor, or now the Rezound as its called, and finally got it shortly after release. Now its all hacked and cracked and thanks to ziggys kernal its even jacked. lol But it didn't start that way...
Got my first Rezound for xmas and it was great, except for the two dead pixels. I was trying to talk myself into not worrying about it cause the phone was quick and nice and i really didn't wanna send it back. I figured, well, i can always swing by a store and see if they will switch it.
So after work the next day i stopped by my local VZW and asked them to exchange it as DOA or damaged on arrival. Surprisingly (and without hassle) the sales rep says sure! so he goes to switch it out and grabs me another, after he took 45 minutes typing in the esn and sim (esn swaps take seconds) before i even leave the store i try to download firefox. Insta-fail. all apps crash, phone locks up and reboots. Im going, great. what a trade i made. Then it starts boot looping.
So before i hit the door i make a u turn and tell the rep. he tried to claim that only one DOA is allowed per customer and that there wasn't anything he could do. i started laughing at this point, asked for his manager and she comes out and tells him to push it through and gets me another one. He grudgingly agrees and goes to the back to try again.
He comes back and starts from scratch and after an hour hands me the new phone. same thing happens, locks and boot loops. this happened THREE more times, a total of 5 returned Rezounds in a row. i was shocked.
Now i finally have a good one and like i said its running great, but DAMN did it take forever to get a good one!
You probably have the worst luck ever.
Agreed, worst luck ever. Glad you got everything worked out, though.
sounds like a bad batch with corrupted software.
Terrible luck. That's also why I'm scared to swap mine out
Sent from my ADR6425LVW using xda premium
How in the world can there only be one DOA per customer? That's as dumb a policy as there is.
Sent from my Rezound via Tapatalk
I feel pretty sure about the bootlooping being caused by some network 4g/3g related thing. Removing the cover on any of those would have stopped the bootlooping and let you use the device. Most likely it's the 'authentication' issue that's been talked about, seeing as you were switching esn/sims in rapid fashion, or maybe the rep was doing it wrong was causing the glitch to surface.
I doubt you got 5 physically bad ones in a row like that.
Just out of curiosity what app were you trying to download from the market everytime this happened? I'm gonna make sure to avoid that app....