I searched signal loss, and dropped signal but could not find a thread that matched my problem. I have found some people with similar problems through google search but I haven't seen any fixes.
Here we go...
I got my first atrix BRAND NEW in July. It ran perfect! Updated to GB, factory reset it and everything was working great. Couple weeks later it started doing random restarts. It got to the point where it would lock up at the M logo for 10-20 min or sometimes even constantly so I would have to pull the battery. It got so bad that I had to take it in for warranty. I had this phone for over a month with NO signal problems what so ever.
I get the 1st remanufactured Atrix and it is dropping signal left and right. I called up ATT and jumped through their hoops, turned it off, let them mess with it, factory reset it and NOTHING. Still had the same problem, would go from 3 bars to 4 bars then it will drop signal and the red circle will show up. probably happens about 5 times per minute.
They tell me to take it back, so I oblige. I go up to the warranty center and they give me a new sim card and say that should fix it.... NOPE, Still doing the same exact thing so I take it back up there again. The give me another(#2) remanufactured phone. I finish the setup and guess what... Still have a worthless signal and it is dropping out a lot.
For reference, signals on the first two replacement atrix's are running anywhere from 84dbm up to 120dbm and hangs most of the time around 96dbm.
I am now on my FOURTH remanufactured Atrix(5th overall) and still having the same problem. ATT are being total douche nozzles as they will not release me from my contract. I have spent over 30 hours dealing with them on this problem thus far and I am getting extremely tired of it.
Just for reference, my Wife has an I4 and she is not experiencing any of these problems. I also travel a lot and I experience the same problem in Dallas(home), Midlothian(hour south of Dallas), Washington DC, Tennessee, Virginia and Maryland among other places. I am pretty sure this is a software glitch since it happens wherever I am.
I have a home office and work from home. I told ATT that if this was happening with my original BRAND NEW Atrix that I would have taken it back in a heartbeat. There is not a chance I would deal with losing data and dropping signal for over a month with a brand new phone.
So, my question I guess is this. If this is a software problem, would it be best to try and root and see if that fixes it? Or will that not change a problem like this. The remanufactured phones came with 2.3 installed while my first one had 2.2 and I had to upgrade it myself. Is there a way I can remove 2.3 from this phone and reinstall it to see if that fixes it? I am completely open to suggestions as I have run out of options.
I know exactly what you mean. I also had 3-4 *new* atrixs right from att. (Around late July) Every time instead of addressing the problems, they just gave me a new device. Eventually I decided to root and unlock my bootloader. BEST decision that I could have made. As soon as I installed a different ROM it was as if I had a new device. I was about to exchange it for a different device and now I'm really glad that I didn't. For the signal issues I would try flashing a new radio to see if that helps at all.
Sent from my MB860 using XDA App
My first atrix was like that and it was a refurbished one. On my 2nd, it is completely fine. I think you should tell them to send you NEW atrix instead of a refurb.
that sounds like really terrible luck. i a agree, i think it would help a lot if you rooted your phone and installed some custom rom. although there may be truth with what Semseddin and might actually still be something awry with the refurbs
Semseddin said:
My first atrix was like that and it was a refurbished one. On my 2nd, it is completely fine. I think you should tell them to send you NEW atrix instead of a refurb.
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xmrgamerx said:
that sounds like really terrible luck. i a agree, i think it would help a lot if you rooted your phone and installed some custom rom. although there may be truth with what Semseddin and might actually still be something awry with the refurbs
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Click to collapse
Unfortunately I have tried to get them to send me a new phone but they will not do it. I tried several times, even talked to the managers about it and nothing.
What is ridiculous is that when my first phone crashed I was only like 14 days past the return period where I could have received a NEW Atrix. I tried explaining this too them and they would not do anything to help me. I have been with Cingular/ATT for over 10 years and they obviously didn't care.
I think i will just try a new rom and see how that goes.
Hmm..well if you've absolutely made up ur mind on rooting ur phone and installing custom roms then i would recommend u to use the DarkSide ROM since it seems to have most of the fixes u need (including the signal loss..See ChangeLog for more)
Also, if u've already tried Randomverll's idea of flashing a new radio and still it didn't help, it may be a hardware problem..anyway try flashing a new rom and see
Related
This is really killing me, someone please help lol heres how it goes
On boot, takes a good bit for the 3G icon to appear, eventually Phone has 3G icon gray with arrows then switches to D [still gray], i click something like a browser or Slack Radio it goes to connect and if its fast enough it does [icon changes to RED/GREEN arrows] but usually its a gray D, then the icon disappears completely. After about 60 seconds or so the icon reappears and I can continuing surfing the net/listen to music..etc. Then after about a song or 2 this happens all over again. Im in place with good reception and i just dont know what could be going on here. I tried pulling battery, doing the *228 option 2...anyone know how i can fix this
just tried hard reset, no dice
A nice excuse to call verizon and get a replacement device (most likely for free).
I've called them, they try and shoot me over to Samsung, samsung trying to tell me to get a hold of my 3G service provider...verizon did tell me i was due to upgrade, but i love this phone (when 3G worked) i just dont understand what froyo did, when im downloading stuff it works fine, but as soon as I stop and try to access something use 3G i have to wait for the 3G to "reboot" so to speak cuz thats when it disappears for minute, then comes back for me to use...but with streaming music you can see how this is an issue
I was having this same problem when they were pushing the EA28 update a couple of weeks ago which never successfully updated to my device I might add. I went into the Verizon store and after the rep spent about 10min on the phone with whoever.... Told me they were sending me a new phone. Received new phone with the EA28 update already installed 3G and all data worked GREAT! Attempted the Froyo update 6 times yesterday all unsuccessful and now the new phone I have is having the exact same problems with data connection. Comments and ideas would be appreciated. But ya better believe I'm goin into Verizon if the update attempt I'm doing now doesnt work.
I'd get another replacement from verizon tbh. If then it still doesn't resolve your issues ask to speak with a manager and tell him your situation. They might hook you up with a free upgrade.
Im going to go down to the store so I can get a face to face and show them whats happening. I mean i just wanted to make sure this wasnt some new thing on Froyo that im not understanding. I see it goes "D" [dormant] but it shouldnt disappear and take a minute to start up and let me use it right...thats poppycock!
Are you using "juice defender" by any chance?
Sent from my SCH-I500 using XDA App
You're lucky that yours just takes a minute to re-establish the connection, mine will just keep giving me network errors and telling me to check network access ect., depending on what app/service I am trying to connect. Exactly the same things that happened when the EA28 updates kept failing on my last phone only 2weeks ago. Also the Froyo update that says will take 15min to download takes over an hour even though my 3g stays on constantly when downloading from Verizon.
Terror_1 said:
Are you using "juice defender" by any chance?
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Had it installed [but not in use] when I updated to Froyo, but I just did a hard reset and am still getting issues...
...my Froyo update came in in about a 1/2 hour or so, no drop issues ever when I was on 2.1, my 3G icon stayed in the status bar even when I was out of service range [it would go in to 1X] but on froyo its just disappearing no matter where i am]
This crap has happened ever since the first "froyo" modem leak for me (but not like I could call vzw and complain though until now) and had to resort to using the DL09 modem to increase my usage reliability by a small percentage. This crappy service only seems to affect people in certain regions, you all see where I live (look to the left) and you guys should update your profiles to reflect at least a region. I odin'd all the way to stock and did the ota's to froyo and ran stock froyo for 2 days with the same old ****ty results. I did get a replacement (in february) and still got the same exact dBm signal levels and data speeds at home that I had with the other device. But the voice mails with no missed calls and bulk texts and data lockups are really getting on my ****in' nerves. I'm so glad they finally did the ota cause I can guarantee that the issue will be wide spread in various regions. I spend all day driving around in a work truck with a coworker that has an epic (sprint) and he has absolute perfection in his service everywhere throughout the city. At the end of a 10 hour day I will have rebooted twice and have tws at 47% coworkers tws will be at 1% and he pays $35 less for unlimited everything, which is a kick in head too. Pondering etf to maintain my sanity and not be worried that my 70 year old mother is trying to call me with an emergency and having my **** go to voicemail. Now on to customer service to build a case. Ugh, pissed off rant over.
*edit* I use no juice defenders no task killers no set cpu or anything even remotely close to apps of that nature.
good day.
Not running juice defender or anything else for that matter, my phone is basically stock out of the box right now other than CWM 2.5.1, un-rooted. I did flash super user to phone after I received it, and that still appears in my apps list after factory reset but I am not rooted.
I've spent at least 8-10 hours [combined] searching the internet for issues like mine with the disappearing act the 3G icon is putting on, and i've noticed it to be a Froyo issue [even saw some complains on the Incredible on froyo and even on different networks other than verizon]. I'm not 100% sure its a Froyo bug, but either way it doesnt seem to affect everyone. I stream music a lot and i can't be having this damn 3G disappear on me and always reconnecting after like every 2 songs.....im off to verizon, i'll let you know what happens [tho they are prob going to offer me some kinda upgrade like they did on the phone, but i was happy with this phone at 2.1 and overall still am, i just want my 3G to stop glitching!]
qwiktune said:
I've spent at least 8-10 hours [combined] searching the internet for issues like mine with the disappearing act the 3G icon is putting on, and i've noticed it to be a Froyo issue [even saw some complains on the Incredible on froyo and even on different networks other than verizon]. I'm not 100% sure its a Froyo bug, but either way it doesnt seem to affect everyone. I stream music a lot and i can't be having this damn 3G disappear on me and always reconnecting after like every 2 songs.....im off to verizon, i'll let you know what happens [tho they are prob going to offer me some kinda upgrade like they did on the phone, but i was happy with this phone at 2.1 and overall still am, i just want my 3G to stop glitching!]
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Click to collapse
I agree, just want my 3G to work the way it is suppose to. Dont really want an upgrade because I've never really gotten an upgrade that I actually thought was an UP-Grade. *From Verizon anyway* Still downloading software update, been well over an hour and at 73%. At this rate Verizon store will be closed by the time I'm done with this update attempt.
"UPDATE FAILED or INCOMPLETE. reason: IP_START_UPDATE" Anybody know the possible causes of this failure?
Sounds like you are indeed losing your IP address. I have also had sporadic problems but they seem to be in low service areas. Typically I remain stationary and use local wifi so it is unconfirmed.
Sent from my SCH-I500 using XDA App
Just got back from Verizon, non of the techs could figure it out, i got this phone awhile back from a friend [so naturally theres no warrenty..etc] so im stuck gonna have to hit craigslist and such to find a new one, then sell this one i guess
FINALLY FOUND A FIX [or should i say it found its way to me thanks to myself posting this issue on multiple forums lol] I can confirm that method 2 has worked for me. Dont just dial *228 with fascinate already activated, you have to remove the service completely [by activating another phone is how i did it] then reactivate it and you should be good to go. Heres a write up.
http://mobiletech.knguyentu.com/2011/04/samsung-fascinate-random-3g-disconnect.html
I just started haveing this problem when I went on the Comm. ROM
I was fine before that so I am really confused.
update:
So I did option 2 in the above post and it fixed it.
MSHancock said:
I just started haveing this problem when I went on the Comm. ROM
I was fine before that so I am really confused.
update:
So I did option 2 in the above post and it fixed it.
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Click to collapse
Glad to hear it, i know how frustrating it is not knowing what is going on or how to fix it. I searched since Froyo OTA looking for an answer, luckily someone saw my plight and gave me that link as well so i thought i'd share it on all the android forums i have a name on. Cuz doin this never occurred to me and i tried everything else lol
So, I guess I will be returning to Sprint today to exchage my photon yet again. This will be my 3rd time taking my phone back. I upgraded from an Evo that never gave me one problem and it was my rooting/flashing/hacking guinea pig.
My first phone had a screen glitch and would look fuzzy after it warmed up from normal use. This one has been shutting down on me after it sits idle for a few minutes. I will use it for a while and it fine. I set it down and come back a few minutes later and its off and wont boot. I have to pull the battery on this thing 10 times a day. However, if I have it docked or I am using it everything is fine. I have recently flashed the new update and rooted hoping that would help but it hasnt.
Crazy to think I have had 2 phones both with problems and my buddy hasnt had a single problem with his.
Sounds like a bad batch or one heck of a coincidence. Mabe try getting Sprint store to order you a new replacement instead of getting another one from their current inventory. When the Photon works properly it's a great phone. Regardless Sprint will make it right.
Yeah, I cant complain about Sprints service so far and I do like the phone regardless of the problems I have had. I just hope the bugs get worked out and it gets as much support as the Evo. I was so disappointed with the 3D, which is why I went with the Photon.
My sister had a similar problem with the Moment, she too had it replaced 3 times, the forth one worked fine. One of my EVO's 4G had the infamous charging port disconnect/breakage issue and had to be replaced as well. So far the Photon is okay except the call bug, but thats no longer a problem after doing the steps outlined in the development section. Hope you get a good replacement.
TS
Sounds like you need to go to another sprint store
Sent from my MB855 using Tapatalk
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
I'm moving from an HTC Evo 4G. The first problem is the worst. Since picking up the Photon 4G I have had to pull the battery 5 times as the phone refuses to wake... With the HTC if I had an issue I could reboot by holding down the power and volume button, but the Photon doesn't seem to have this feature, so I'm forced to remove the back cover and pull the battery...
I don't seem to be able to re-create the issue. Its just happens without notice... Anyone else having this issue? Is their an easier way to coax the phone back to life rather than pulling the battery?
The second issue is the screen. Every single review I have read has said that the screen is a Photon 4G strong point... I'm not convinced... Yes it is bright and vivid, but I seem to have an annoying grey criss cross pattern all over the screen. I'm not sure if its my eye's (the GF says she can see it too) but I was expecting the screen to look better than both my EVO and Xoom... This annoying grey criss cross gauze (especially visible on white backgrounds) is disappointing..
What do others think? Colour gradients also appear to band very easily, rather than being smooth.. I'm not sure if this is a result of compression in pictures tho...
Other than that, I am happy with the phone. Big improvement over the EVO 4G i had befor, just a screen I have to get used too, and this un-responsive issue to fix...
Oh, and having to get used to Motorola's Android button layout and Standard Android icon changes is a little painful at times...
Swap out for new one for wake problem. Turn brightness down to 30 percent and screen is fine. Had all top HTC phones and this beats all.....keep this phone....
Sent from my MB855 using XDA App
I get that sometimes, but fail to replicate at the store. Store employees will only recommend to wipe the phone.
The pentiles pixelation is only noticeable when your face is extremely close to screen. Its a cell phone not a tv display lol, stop holding it so close and you'll be fine! Im on my first phone with no issues yet; just to be on the safe side i would swap for a new device.
Pihrana said:
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
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Actually, the sale has been going on for close to 3 weeks now. Sorry you are having issues, have you tried a factory reset then not install any apps (or not many) for a couple days to see if it was one of them?
An opinion......
I try to avoid the Sprint stores as much as possible. There are some knowledgeable reps out there but it is a small percentage. Most of them don't know much about the devices. Call the Sprint support number first and try troubleshooting with them. In my experience, they are better at going the distance to make the customer happy than the peeps in the stores especially if you keep on them about it.
Sounds like a swap out is needed. Good luck.
Go back to BB and try to swap it out for another one. Had my photon for about 3 weeks now and never had this issue
I have to agree it sounds like a hardware issue and merits a swap. I've had the photon 2 1/2 weeks and have only had to pull the battery once.
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
I've just got back from Best buy after my phone refused to wake up again for the second time today.... I let them try and get it turned back on again which they couldn't do without pulling the battery... Either way they immediately confirmed they'd swap it out. Until she went to pull one and realised they are all out
My replacement arrives Friday when they get restocked.... Best Buy must have sold loads since Friday because their shelf was piled pretty high when i picked mine up...
So hopefully the new one will work properly, or maybe I'm just plagued until the next OTA...
As to everyone who gave me suggestions about the screen... you were right. Turning down the screen brightness pretty much solved the issue all together and I think I am officially used to it now...
Just wish i could get my EVO 3D ringtone , Alarm and notifications on the Motorola. I grew more attached to them, than I thought
Richcop said:
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
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Click to collapse
OK, I did not think that it could be my SD card causing the issues with the phone freezing up and needing a battery pull to get it back on but the Technician asked me if it was a new card or from another phone. I said It was from two or three phones ago. They said that I should format the card because the files from the older phones can cause problems such as this, after copying my photos over to the computer to be able to put back on the card afterwards of course. They had left my SD card out of the phone. So to test things, I haven't put my SD card back in since two days ago. My phone has not restarted or frozen up once. I will give it some more time and report back, but in the mean time, until there is an OTA fix, if you are using an SD card from another (previous) phone, and your having the freezing/power down/restart issues, you may want to give formatting your SD card or removing it to test if it fixes the problem a shot. Good luck, so far so good.
I've not used an SD card at all since purchasing my Photon. On the Plus side, it has not stopped working at all so far today
Had the same problem when I bought my 2nd photon this time at best buy becuase of the $99 deal.
On the 1st one i got directly from a sprint corp store, no issues at all. But this one on the 1st day I got a reboot issue. second day got the SOD. went in they had some trouble getting it on. Had to tell them to take the batt out and it went on. My problem was that they had none available. so for 3 days I waited.
Funny thig is that I wasn't getting the SOD again. Just didn't want to chance it so got another one, yesterday. Happy today.
There were no motorola photon availble in my area. So they are selling.
Good luck with yours.
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Richcop said:
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
Not had any problems with mine ever, just works perfect out the box
Sent from my MB855 using xda premium
Ok, if this information is correct from Sprint, I know why I am having all these problems with mine freezing up and after having done several hard resets and many calls to Sprint and a visit to the service center with no fix. Apparently there was a batch of Photons that got shipped with corrupt firmware. When the phone uses that portion of the firmware, as a safe mode, it freezes. There is no fix other than replacement with a non effected phone. They ordered me a new one, that I will get on Tuesday. The only way they can correct it until there is an OTA patch is to send it back to Motorola. Wish me luck with this one
Update....
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Pihrana said:
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Click to expand...
Click to collapse
Well, I got my brand new replacement yesterday at the Milton Massachusetts Sprint Repair Center and as of yet no shut-down, or freeze-ups. I have my fingers crossed here on this one. If not I will be reprogramming another new one soon. They did assure me that this is not affecting every Photon, but there was a large batch released with this corrupt firmware. Its like a waiting game to see if its a dud or not. I do love this phone, and I am getting tired of setting up these phones over and over again, but on a good note, I can completely customize my phone and all my apps in about thirty minutes from activation
Ok, so here's the scoop.
Earlier today for no reason that I can pinpoint I lost all Cellular connectivity on my photon while at work. No calling, no 3G, etc. I figured it was just a hiccup or possibly that they where working on the towers in my area and that it would eventually just come back up.
That was over 12 hours ago, and I have already traveled from work, to home and still no change.
I began to think that maybe my PRL was out of date, so I flashed back to a blur based Rom that has worked for me in the past (I normally use CWM7.2 and moved to Imperium_Initiative_v1.0.5 to try and do this) and tried to initiate the update there.
Still, no results. Not only would the PRL & profile not update but I got a general "NETWORK_ERROR" every time I attempted to do so.
I'm getting a little desperate because I really need to have my phone active for work and other reasons.
I've already restored old NAND backups, restarted the phone numerous times, and so far nothing is working...
If it is indeed a PRL issue, is there a way to manually flash an updated version onto the phone?
Any help that anyone can offer is greatly appreciated!
-Timboman
P.S. The only major change that has been made to the phone recently was I purchased a new extended battery about a month back. It's been working great since I broke it in, and have no so much as flashed a new rom image since I got it. It's the Trexcell Motorola Photon 3570mah Extended Battery.
Well I decided to bite the bullet and do a full re-lock and stock re-flash and I now have gotten my signal back.
Still have no idea why it happened to begin with, but I have apparently solved my issue.
If anyone can give me a reason this might have happened then at least this topic can be of future use to someone else.
-Timboman
Timboman said:
Well I decided to bite the bullet and do a full re-lock and stock re-flash and I now have gotten my signal back.
Still have no idea why it happened to begin with, but I have apparently solved my issue.
If anyone can give me a reason this might have happened then at least this topic can be of future use to someone else.
-Timboman
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Click to collapse
This happened to me once while on cm7, again, for no apparent reason. After being baffled for an hour i got pissed and went to bed thinking my radio died. Signal was back by morning. Id be willing to bet yours would have come back too. Pawn it off as a hiccup and keep flashin stuffs.
Sent from my MB855 using XDA
My Verizon XT912 has done some strange things over the last few days. Firstly, when we went in to upgrade another phone, my service was interrupted about every 10 seconds or so, switching between 4g to 3g to no service and the only way to get it back was to restart the phone. Even then, the phone would only get signal for a few minutes, ultimately resulting in no service. Now, even on the stock rom, will not display a signal in an area where all of our other phones display full 4g signal (I have the triangle outline with the crossed circle) and the phone restarts when any app is selected, or even when left alone. I personally think something failed on the motherboard. What do you think?
I have the same phone and am having the same problem. I am pretty damn good with phones and have had a long time to mess with this one so know it pretty well. I have had this problem before and was able to fix it using RSD although I had to try many times. I tried a ton of different things and in the end have no idea what fixed it. I highly doubt it is a hardware problem, as when I fixed it the first time the phone was much faster than it had been in a long time. I am convinced it has to do with roms/partitions and the way the stock rom is flashed to it through fastboot. Right now I am once again for the 4th time stuck with this problem and when/if I come up with a better answer for you and other people I will make a thread with all the details I have about this specific problem and how to fix it because there are a lot. One thing I know is that anytime I have had this problem SU of any kind had serious issues, no matter what app (Superuser/SuperSU), or rom, or slot I was using, hence the theory it isn't inherently hardware related... that and the fact that I fixed it twice months ago, a couple days ago, and am stuck on it now. I hope to have some more info for you and everyone else on this soon as I haven't been able to find ANYTHING related to this so far after many many many hours of searching. If you or anyone else has anymore info on this or that might in some way help with this please post it here. I will be watching this thread for a while.