Hello,
I only have one email account set up to sync email. It is my MS Exchange account. I have it set for push.
Yet for some reason the icon on my home screen is almost always showing an incorrect number of new messages. If I open up outlook - then it seems to sync - not always synced even during key work hours - 8-8 (when I have it set for push).
I'm not sure if this is a glitch with the 3D or android something I'm doing wrong or if there is a work around. I know 3 other people with the 3D and they all have the same issue.
I'm new to android so I'll give you what info I think might be important.
I have both background and autosync checked.
I have mail, contacts, calendar, update when opened checked. I have update schedule set for push between 8-8 every day.
I tried making both peak and off hours push - unfortunately that doesn't help either.
Weird, I've been using my gmail account on exchange (I like the HTC Mail application better than the gmail one) and have yet to have any issues. Hope you get it resolved since my gmail is working fine though I'm thinking it might be something on the ms exchange server's end.
lchupacabras said:
Weird, I've been using my gmail account on exchange (
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You use your gmail account on exchange? You forward your gmail email to microsoft exchange? Then have your business exchange server forwad to the 3D instead of just going direct from gmail to your 3D mail app?
I have multiple email accounts, most are gmail. I chose to access them through exchange because that allows me to use HTC mail, which has a unified mail box.
Regarding your initial problem, how many aspects of your email account are you syncing. For example, is it Inbox only or do you also sync outbox, sent, trash, deleted, etc. If you do the latter, I have noticed that the new mail count is off, because the app, after initial set up at least, will count mail synced in other folders that have at, some point be marked unread.
Going through the various folders and marking everything as read fixed the problem for me.
Hope this helps.
Sent from my PG86100 using xda premium
I am confused by those saying you are using exchange - I'm talking about using an MS Exchange SERVER. Are you sending your gmail to a microsoft exchange SERVER? I'm not talking about a gmail server or hotmail server but an actual server set up for a company that runs Microsoft Exchange. A server that when you access it from the web it says Microsoft Outlook Web Access or Microsoft Web App- Connected to Microsoft Exchange
I have only one email account I'm syncing which is on an MS exchange server. The only folders I sync are inbox and sent items. The only unread mail items I'll ever have on the server are items in my inbox. I'd like to have the icont on the home screen for mail messages show me the number of unread messages I have which are on an MS exchange email server (not forwarded from gmail or hotmail). I know other people using exchange servers that also have the incorrect number of items showing on their EVO 3D. My guess is people using gmail (direct from gmail servers) won't have this issue so I'm asking people who use MS Exchange servers. WM devices, WP7 devices and iphones from the same exchange servers show the correct number of messages.
i think it has something to do with the number of days you sync.
in outlook, mark all of your email as read (if you can do this).
hit refresh on your phone. it should say 0 unread for both.
from here you can figure out what is going on.
Thanks, I should be clear. It can be temporarily correct. FOr example if I open email on the phone and it syncs, and I open emails etc and go back to the home page and it shows no new messages which is correct.
But if I get a new email, then I open it on my computer and delete it. Hours later it will still show 1 new message on my home screen on the phone. I'd expect that sort of half assed issue if I was using pop but this appears to be something not implemented with sense or android.
That is normal for Android. Your phone notification will still show that you haven't read the e-mail from Exchange until you open e-mail on the phone and it refreshes. Annoying, I know, but it's like the notification function just isn't integrated as well as it should be.
boe said:
I'm not sure if this is a glitch with the 3D or android something I'm doing wrong or if there is a work around. I know 3 other people with the 3D and they all have the same issue.
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Ok, first off, I don't have a 3D. I've got a Sensation on Tmo but I think they're pretty much the same phone.
I also had a few glitches when I tried out the Android Exchange client. But mainly I didn't like the draconian way it implemented my company's security policies and I said "screw it". I found a different client called Touchdown and gave it a whirl. I liked it so eventually I bought it. I'm not used to paying quite that much for an app when most of the others I use are cheap or free. But I use it a *lot* and it works very well. It's *much* better than the Android client imho.
Jye75 said:
That is normal for Android. Your phone notification will still show that you haven't read the e-mail from Exchange until you open e-mail on the phone and it refreshes. Annoying, I know, but it's like the notification function just isn't integrated as well as it should be.
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Thanks for letting me know this is normal for Android. I hope they fix it as it is one of my ONLY major issue with Android. This is my first Android phone and I like Android a lot. The phone as a phone sucks but that isn't Android's fault.
My Gmail email currently notifies me as soon as I receive an email, which is very annoying because sometimes I'll check it and put my phone down and then immediately get another email. I don't want to disable notifications completely, I just want to set it to only refresh every 30-60 minutes or so. I've seen this option in the default Mail app but can't find it in Gmail. Is there any way to do this?
If you are using the gmail app on ur phone, it is set to "push" notifications. that means it gives u email right when it receives with a 5-10 sec delay. There is no way to do a "poll" notification, which is the kind of thing you want. tbh push is better because there is no battery drain while poll has to go on the gmail servers every 30 mins or however you set it to. but if u really want it then just use ur email app.
rpimps said:
My Gmail email currently notifies me as soon as I receive an email, which is very annoying because sometimes I'll check it and put my phone down and then immediately get another email. I don't want to disable notifications completely, I just want to set it to only refresh every 30-60 minutes or so. I've seen this option in the default Mail app but can't find it in Gmail. Is there any way to do this?
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The closest I'd say you can get with the actual Gmail app itself is to check the "notify once" option in account settings. I know that's not quite what you're talking about, though.
Dataslycer is right. Since Gmail is natively push, you're going to get immediate notification of a message. The only way to do exactly what you're talking about is to enable imap in your Gmail account settings on the web, then add your Gmail account as an imap account in the phone's mail app. You can tweak as you like there. But, as Dataslycer said, imap polling will really take a chunk out of your battery life.
Sent from my HTC Sensation 4G using Tapatalk
How much battery would polling use? I have my business email set up in the Mail app and it's set to refresh every 30 minutes. The only thing I don't like about Gmail pushing the messages immediately is I can't stand my phone going off so often and the notification LED always blinking and I haven't found a way to disable the LED for Gmail only without disabling notifications for Gmail altogether.
rpimps said:
How much battery would polling use? I have my business email set up in the Mail app and it's set to refresh every 30 minutes. The only thing I don't like about Gmail pushing the messages immediately is I can't stand my phone going off so often and the notification LED always blinking and I haven't found a way to disable the LED for Gmail only without disabling notifications for Gmail altogether.
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If you're using a separate imap for your work email, then adding gmail as another imap wouldn't be a problem in terms of battery life. Half-hour increments for polling also is fine in terms of battery life. However, if you added gmail as an imap to the native mail app like you have done for your work email, you would lose certain functionality like archiving. I had mentioned the "notify once" option in the gmail app. Check that. What it does is this: it will notify you once of a new message in your gmail (as you choose- sound, vibrate, etc.), but it will not notify you of any other new emails until you check your messages. Maybe this would be a compromise that would work for you? In terms of the LED flash notification, I'm not sure if unchecking "email" in Android settings> display> flash notifications would disable the LED for gmail. Of course it would disable the LED for new work emails in the native mail app. If that's not a problem, check it out. I'd be interested to know the result.
Sent from my HTC Sensation using Tapatalk
I have two hotmail and one Gmail accounts set up in the HTC mail app. I set them up as generic POP3/IMAP accounts (meaning, I didn't click on the preset for hotmail/gmail when first creating the accounts). I set the up exactly the same as I always have on my Incredible.
I have them all set to update every two hours, however, only the first account (both the one created first and the one selected as primary), will actually sync automatically. The other two only sync when I manually prompt it.
I have deleted and re-set up the accounts multiple times, and even did a factory reset of the phone just in case I broke it somehow, but I get the same results. Is anyone else setting up multiple POP/IMAP accounts and having this issue?
I have also noticed that often, the led doesn't stop blinking after I check the email.... and the mail icon on my home screen will stop showing an unread number when I open it even if I don't open the unread mail....
I use the Hotmail app from the market. Notifies me as soon as I get an email. There is also a Gmail app if you need it.
Sent from my HTC
LTE 4G Rezound
I've had the notification light blinking with nothing pending to check with other apps, notably Talk. It seems that if I'm in the app when a new message comes in, so I read it immediately, and there's nothing in the notification bar, it will turn the blinky light on and not turn it off until you exit out and read it again. Not really a huge issue, if you know to look for it. What is more of an issue, however, is when the light never goes on when I have an unread message, and I have to check the screen manually. Had that same problem from time to time on my Incredible running a Sense 3.5 ROM, so I wonder if that's just a problem with the apps that come with the new Sense.
I can't stand the Gmail or hotmail apps. The hotmail app doesn't get emails past 30 days and the Gmail app, to me, is a mess. More than that, I really like having the unified inbox of the HTC mail app.
bast525 said:
I can't stand the Gmail or hotmail apps. The hotmail app doesn't get emails past 30 days and the Gmail app, to me, is a mess. More than that, I really like having the unified inbox of the HTC mail app.
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I don't need email a month old.
Sent from my HTC
LTE 4G Rezound
I have a similar issue. I had a Thunderbolt and both email (the Native sense combined box) and the GMail client synced fine. I switched to the Rezound. Here is what I have found. If I use the Gmail client everything syncs with the gmail servers but the native sense combined box does not update as read or deleted. If I use the native client it all syncs correctly, including the Gmail client. Here is the problem. If I use the computer or my tablet, the email on the the Rezound client does not update as read or deleted. I know I can remove the account form the HTC/Android client, but I shouldn't have to and I like the combined in box. I don't know if this is a flaw in this version of Android 2.3.4 or something is set up wrong. I am using IMAP and have not changed any online settings since switching from the Thunderbolt.
I never found a solution, so instead I came up with a workaround. I just put the sync all widget on my home screen. Now, whenever I get new email in my primary account, which doses update automatically, I am in the habit to hit.the sync all widget. Not the best solution but it's all I could think of barring going with like k-9 mail or something.
Yes, had a problem initially, but now....
Bought my phone on opening day, and immediately noticed a problem with the stock email program (not syncing, only displaying 5 email accounts). Initially added 10 various email accounts (3 pop, 3 yahoo, 2 gmail, 1 hotmail and 1 aol), but only 5 would show up on the display, so I tried adding the missing accounts again and got a message saying that the account was already setup (weird). Now all of a sudden, in the last couple of days, all 10 email accounts are now visible. I suspect that HTC might be pushing software updates/fixes to correct some of the initial bugs in the OS.
I got this phone a few days ago. Setup the standard Mail app with a Gmail account. Everything worked just fine until I went to the Market. The phone asked me to login to my Google account, which is the same as my Gmail login, BTW.
After doing that, unbeknownst to me, apparently the GMail app was also configured by that action. All of a sudden, my Mail app generated failed authorization, etc. errors. But, the GMail app was fine.
I like the Mail app better because I have other POP accounts, so having my Gmail account in the Mail app is more convenient. I tried everything, including try to delete the Gmail account itself in the Mail app, but I would get yet another error.
Tried deleting the Gmail account from the Gmail Mail app, and of course that can't be done either, without wiping the phone. Called VZW, spent 2 hours on the phone with them. We tried everything. They gave up and issued an RMA for immediate replacement of the phone.
This morning I saw an update notification for the Gmail app, so I let it run. Lo and behold, this Gmail Mail update somehow allowed me to remove the account from my Mail app. I guess both apps are inter-related in some way. I was able to add the account back into the Mail app, but it appears the Gmail app is now Alpha-Dog. Whenever I get any Gmail mail it goes into the Gmail App. The only way I can get Gmail mail into the Mail app is to do a Refresh. And, yes, the Mail app's Gmail account is set to Push.
Does anyone know if there's a way to uninstall/disable the Gmail app so that the Mail app can get my Gmail mail via push again, the way it orginally worked?
Know that I have been struggling with this since last night. Wouldn't you know it, that right when I give up and asked for all your help, I figure it out.
Apparently, as usual with this OS, things are not organized sensibly. The new GMail update removes the most important options for managing how mail is to be handled under Settings. For some reason, you know have to go to Accounts and Sync and select Google Account. From there I told it not to sync mail. Go figure!
I was going to tell you to go to settings/accounts/(your Gmail account)/ and tap "sync Gmail".
And also, don't call verizon. Everyone here knows that they are idiots. If you ever have a problem, come here.
I think you can turn off sync for it, then just type your emails into the mail app... I think you have to have a Gmail account on your phone now but I'm not totally sure.
GrayTheWolf said:
I was going to tell you to go to settings/accounts/(your Gmail account)/ and tap "sync Gmail".
And also, don't call verizon. Everyone here knows that they are idiots. If you ever have a problem, come here.
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I didn't want to bug everyone here for what should have been simple tech support.
You know what, though? While the Gmail app pushes immediately, the Mail app's Push seems to not be reliable, and can take FOREVER to Push when it does work, like anywhere between 10 minutes and an hour (yes, I have it set to Push for both Peak and Off-Peak times). One test message I sent from another account never even came, even when I Refreshed the account in the Mail app. I then went into the Gmail app, and refreshed the account there, and the message came into the Gmail app. I went back to the Mail app and Refreshed again, and the message showed up! ???
Any further thoughts? Anybody on an ICS leak see that all this stuff is fixed? I sure hope so.
Why don't you use gmail as your client for all your mail including pop3? Then just use the gmail app for all your mail.....
Sent from my ADR6425LVW using Tapatalk 2
Oldsteel68 said:
Why don't you use gmail as your client for all your mail including pop3? Then just use the gmail app for all your mail.....
Sent from my ADR6425LVW using Tapatalk 2
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As far as I can tell, you can only use the GMail app for GMail accounts.
xv-6800 said:
You know what, though? While the Gmail app pushes immediately, the Mail app's Push seems to not be reliable, and can take FOREVER to Push when it does work, like anywhere between 10 minutes and an hour (yes, I have it set to Push for both Peak and Off-Peak times). One test message I sent from another account never even came, even when I Refreshed the account in the Mail app....
Any further thoughts? Anybody on an ICS leak see that all this stuff is fixed? I sure hope so.
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This is due to the built-in task-killer. Use K-9 mail, and you'll get your emails reliably pushed.
Sent from my ADR6425LVW using Tapatalk 2
xv-6800 said:
As far as I can tell, you can only use the GMail app for GMail accounts.
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Nope. Can use it for everything. Set everything up in gmail account from your pc browser and everything will reflect within the gmail app.
My gmail app is configured for my gmail and 5 of my business pop3 accounts. Works flawlessly.
Sent from my ADR6425LVW using Tapatalk 2
Are you saying to setup my GMail account itself to pop my POP addresses, then just add the one GMail account to the GMail app on my phone? (I already have some being popped by that GMail account, so I already know how to do that.) Or, are you saying that the GMail app on my phone can be configured to pop my POP addresses, as well as my GMail account?
The one thing I like about the Mail app is that you can have multiple e-mail accounts of ANY type configured, and when you reply to a message, you can choose to have the reply sent from ANY accounts, regardless of which account it was sent to. To elaborate, the only reason I have a GMail account is for the push aspect. I have 3 businesses, some of which I have multiple e-mail addresses for, as well as have several personal e-mail accounts. I have the important business accounts and the personal accounts set to send copies of received mail sent to the GMail account so they get pushed to the phone, which saves a LOT of battery juice. So, when I receive an important message on, say Business A E-Mail Account 1, I receive it in the GMail account set up in the Mail app on my phone. With the Mail app, I can easily choose to have the reply sent from, say Business B E-Mail Account 3 that I also have setup on my Mail app (I don't even have to actually pop Business B E-Mail Account 3, either, I just have to have it setup, so the receive setting is set to manual, so that account never has to pop the account, thereby, preserving battery juice).
So, the recipient sees my reply coming from Business A E-Mail Account 1, as he/she should.
Can the GMail app handle that type of function as easily as the Mail app on the phone?
FWIW, it would be a lot easier if GMail itself would offer that functionality, but it doesn't. Even if I reply via GMail using my PC, replies take on the "default" account's info, so if I reply to a message that comes into Business B E-Mail Account 3, the From and Reply To on that reply shows Business A E-Mail Account 1, if in fact Business A E-Mail Account 1 is the default account in my GMail account. I hope that makes sense.
Oldsteel68 said:
Nope. Can use it for everything. Set everything up in gmail account from your pc browser and everything will reflect within the gmail app.
My gmail app is configured for my gmail and 5 of my business pop3 accounts.
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Same here.
WookieFan said:
This is due to the built-in task-killer. Use K-9 mail, and you'll get your emails reliably pushed.
Sent from my ADR6425LVW using Tapatalk 2
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Beat me to it. Love k9 mail.
Sent from my ADR6425LVW using XDA
merlin66676 said:
Beat me to it. Love k9 mail.
Sent from my ADR6425LVW using XDA
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^^^ +3 this
jmorton10 said:
Same here.
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I just wanted to clarify for anyone else that might stumble across this thread that the GMail app on the phone only works with Google or GMail accounts. You can NOT setup any other type of e-mail address accounts in the GMail app. While you can go into your real GMail account, by going to GMail.com, and set your GMail account to POP other e-mail addresses, this does not offer the same benefits as having different accounts setup in a mail app, and depending upon your needs, may even give you undesirable results when you reply to messages received this way.
To add my 2 cents on this, if you are in need of any email accounts added to the mail app, if at all possible make sure they can be an exchange account, for the sake of battery life.
A huge battery killer is when your mail app is set to pull for new e-mail every 10-15 minutes. And on exchange it pushes your mail to your device when you have new mail, and only when you have something new, saving battery.
jazzyjames said:
To add my 2 cents on this, if you are in need of any email accounts added to the mail app, if at all possible make sure they can be an exchange account, for the sake of battery life.
A huge battery killer is when your mail app is set to pull for new e-mail every 10-15 minutes. And on exchange it pushes your mail to your device when you have new mail, and only when you have something new, saving battery.
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Good tip, but, not everyone has access to exhange server-based e-mail accounts. Not to fret, because below is how you can accommodate for e-mail accounts on servers that that don't have Push capabilities. (Please read all steps first before implementing, because your use could dictate in which order you'll want to add accounts in Step 2.)
1) Set up a GMail account to POP all other accounts.
2) In the Mail app, (not the GMail app), add all accounts (both GMail and non-GMail accounts).
3) For each of the non-GMail accounts, go to Settings and do the following:
In General settings, un-check Refresh on open.
In Send & Receive settings, click Update schedule, and under Frequency choose Manual for both Peak times and Off-peak times.
4) For the GMail account, go to Settings, select Receive settings, and under Update schedule choose Push Mail for both Peak times and Off-peak times.
Since the GMail account POPs the non-GMail accounts, any messages from the non-GMail accounts are pushed to the phone. Normally with G-Mail, both on the web and in the GMail app, if you reply to a message, the reply shows a that the reply is coming fron the GMail account, which you might not want, especially with work e-mails. But, in the Mail app you can actually reply reply from the account the message was originally sent to, even though it was pushed to your phone via your GMail account. Simply click Reply, then click From: at the top of your reply and choose the account you want the reply sent from. VOILA!
Tip: Note that accounts in the Accounts List are displayed in the order in which you add them; you CANNOT sort this list! Thus, if your use of this implementation is like mine, in which I always want to reply to messages via the same non-GMail address the message was originally sent to, add the non-Gmail accounts first, in order of your anticipated frequency of use. This way, when you click From: on your replies, your accounts are displayed in a sensible order. Over time it can be quite annoying to have to scroll down past a bunch of accounts to select an address you frequently use on replies. Ask me how I know.
Variation: Alternatively, in Step 1, instead of setting the GMail account to POP the other accounts, you could set all other accounts to forward to the GMail account. This would result in faster receipt of messages sent to those addresses because messages sent to GMail are pushed right away. On the other hand, GMail POPs accounts on an hourly basis which cannot be changed by the user. That said, having GMail set to POP the other accounts can be safer, especially when GMail has server problems (which they do). By checking Leave a copy of retrieved message on the server when setting up the POPping in your GMail account, the messages being POPped by your GMail account will remain in your other accounts.
I think these instructions should be a sticky. :good:
xv-6800 said:
I think these instructions should be a sticky.
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I agree 100%.
I didn't have time to type out all this, but this is great info.
Personally, I have always used your 2nd variation & that works perfectly for me.
xv-6800 said:
Good tip, but, not everyone has access to exhange server-based e-mail accounts. Not to fret, because below is how you can accommodate for e-mail accounts on servers that that don't have Push capabilities. (Please read all steps first before implementing, because your use could dictate in which order you'll want to add accounts in Step 2.)
1) Set up a GMail account to POP all other accounts.
2) In the Mail app, (not the GMail app), add all accounts (both GMail and non-GMail accounts).
3) For each of the non-GMail accounts, go to Settings and do the following:
In General settings, un-check Refresh on open.
In Send & Receive settings, click Update schedule, and under Frequency choose Manual for both Peak times and Off-peak times.
4) For the GMail account, go to Settings, select Receive settings, and under Update schedule choose Push Mail for both Peak times and Off-peak times.
Since the GMail account POPs the non-GMail accounts, any messages from the non-GMail accounts are pushed to the phone. Normally with G-Mail, both on the web and in the GMail app, if you reply to a message, the reply shows a that the reply is coming fron the GMail account, which you might not want, especially with work e-mails. But, in the Mail app you can actually reply reply from the account the message was originally sent to, even though it was pushed to your phone via your GMail account. Simply click Reply, then click From: at the top of your reply and choose the account you want the reply sent from. VOILA!
Tip: Note that accounts in the Accounts List are displayed in the order in which you add them; you CANNOT sort this list! Thus, if your use of this implementation is like mine, in which I always want to reply to messages via the same non-GMail address the message was originally sent to, add the non-Gmail accounts first, in order of your anticipated frequency of use. This way, when you click From: on your replies, your accounts are displayed in a sensible order. Over time it can be quite annoying to have to scroll down past a bunch of accounts to select an address you frequently use on replies. Ask me how I know.
Variation: Alternatively, in Step 1, instead of setting the GMail account to POP the other accounts, you could set all other accounts to forward to the GMail account. This would result in faster receipt of messages sent to those addresses because messages sent to GMail are pushed right away. On the other hand, GMail POPs accounts on an hourly basis which cannot be changed by the user. That said, having GMail set to POP the other accounts can be safer, especially when GMail has server problems (which they do). By checking Leave a copy of retrieved message on the server when setting up the POPping in your GMail account, the messages being POPped by your GMail account will remain in your other accounts.
I think these instructions should be a sticky. :good:
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Now I agree with those settings that you have are good, at my job before we switched from Novell Groupwise to Gmail based, I used to do that to my Gmail account, the main problem I found was the pulling from Gmail can take 5 minutes to a hour to get any e-mail on those accounts, which can be okay for some, just was rendered useless for me.
jazzyjames said:
Now I agree with those settings that you have are good, at my job before we switched from Novell Groupwise to Gmail based, I used to do that to my Gmail account, the main problem I found was the pulling from Gmail can take 5 minutes to a hour to get any e-mail on those accounts, which can be okay for some, just was rendered useless for me.
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Yes, I listed that variation at the bottom of the instructions, specifically to let people know that this might be a good option for time-sensitive communication.
As a matter of fact, I have all work-related e-mail accounts set to send a copy (not a forward) of all messages to my GMail address. So, as soon as they hit my work accounts they get sent to my GMail account, which immediately pushes to my phone. By copying to GMail instead of forwarding, the messages stay in those accounts for safety reasons. I didn't include that info, because not all work e-mail accounts allow users to customize settings to that degree for security reasons, as you often have to have server admin rights to do things of that nature.
On personal accounts that I use for communications that are not time-sensitve, I simply have my GMail account POP those accounts.